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15 Helpful Votes
Sail Date: June 2017
Went with Friends & wanted to visit Baltic Countries. First time as a widower on holiday , so went with friends. Been cruising 4 times previously but not with this Company & would never go with them again . Although the ship ... Read More
Went with Friends & wanted to visit Baltic Countries. First time as a widower on holiday , so went with friends. Been cruising 4 times previously but not with this Company & would never go with them again . Although the ship was old the cabins were much better than we all expected. The main area's of the ship were also kept to a good standard . The down side of the holiday was poor Organisation & training of the crew. The Dining experience was not what any of my group of 7 expected .....I have had better school dinners ... They tried to squeeze 11 people on a table meant for 8 in the Fine Dining Restaurant. When at sea no crew members seemed to be available to put out seating i.e. sun beds or cushions . Or to serve any drinks . So unless you sat in the blue haze of the smokers area . Which was by the only outside bar you had to walk to & from the front to the rear if you required a drink . The outside Buffet Bar was Also where the smokers all congregated , so again you ate your Lunch mixed with the pungent smell of Cigarettes or Cigars. The Waldorf Restaurant ( Fine Dining ) was hilarious. The idea of Silver Service is how fast they could throw the food at you . .....collecting plates before the table had finished, re-setting cutlery as you ate . Serving another Course before the table was finished with the previous one ect ect When we complained the waiter said " it was not a problem" .....we said it was .!! A five course could be served & eaten within 1 hour & 10 mins . We timed to prove it . The theatre did have quite a few good shows ...but unfortunately if you went at 7.30 for the 8 pm show You could never get a seat . Other diner sittings were saving rows of seats for their fellow travelers It was not until I made a formal complaint to the Head of the passenger services that a message was put out that seats could not be saved . Unfortunately I complained toward the end of our cruise as was always hoping it was going to improve ...More fool me . To top it all off . We were unable to pick up Fuel for our return journey ..in Russia (technical Problems) ??! So had to make an unscheduled stop ( which shortened our excursion time in Stockholm ) & Also meant for some reason which non of the passengers I spoke to could understand we had to disembark in Newcastle & be bused back to Hull a day later than expected But the joy of another day cruising was short lived as we still had to pack up & leave our cabins on schedule which meant we spent the day sitting with our belonging around us , as you would in an airport if you had a delay . Never ever use this company ever again Read Less
Marco Polo Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 3.0 3.5
Entertainment 3.0 3.6
Public Rooms 4.0 3.8
Fitness Recreation 3.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.4
Enrichment 4.0 3.2
Service 4.0 3.9
Value For Money 5.0 3.6
Rates 4.0 3.6

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