Hub and I booked a balcony cabin rather last-minute -- back surgery on his part necessitated us letting go a steal of a deal on Empress of the Seas and rebooking a different trip. We were looking forward to sailing on HAL again, as we appreciate the relative calm on board (we drop the average cruiser age by 20 years when we embark) and had not been on a Dam ship in four years.
(As background: ...
My wife and I chose this cruise because of a special promotion and it being a Panama Canal cruise. The ship itself was well maintained and the overall service was good, at best. The Captain and the crew were quite visible during the cruise and friendly. Service in the Lido Market was quite remarkable as compared to the dining room where if you arrived 45 minutes late, you weren't served. This ...
Our family chose the Panama Canal 10 day cruise with Holland American. We had 6 adults and 3 children. We planned this cruise a year in advance.
When we got to Port Everglades in Ft. Lauderdale 2 of us had passport cards and were not allowed to board the ship. The passport cards would not work, so if you are planning a cruise that requires a passport do not get the passport card and note you ...
We have always wanted to see the Panama Canal, and this cruise checked all the boxes. We embarked the ship at Fort Lauderdale, the process was quick and efficient. We went to our room, cabin 5013, dropped our carry-on and proceeded to the Lido deck. On our Alaska cruise, we purchased the hydrotherapy spa; we again purchased the hydrotherapy spa on this trip.
After our muster station and safety ...
The food was worse than you could imagine -- think truckstop, then go three grades lower.
The problem is the sourcing of their ingredients -- EVERYTHING loaded up for an 11 day cruise in Ft Lauderdale and frozen or refrigerated, and NOTHING brought in fresh from ports visited, as I've seen on many cruises. Rancid looking shrimp, overcooked dried out chicken, beef you can't cut, slimy BBQ chick ...
We chose the Holland America Zuiderdam ship for our 2018 Christmas family vacation. The only reason I would give any stars for this cruise is for the room and dinning stewards who provided the utmost impeccable service. Cheers to all of you!!!
However, Holland America Ships are severely lacking customer service, acommodations are poorly described. The cabin layout was terrible and considering ...
I chose the Zuiderdam because I had cruised on it in 2013 and had a fabulous time. This was my 6th, but my sisters 1st cruise. We were celebrating each of us turning 60, me the year before. We were so excited, but that did not last, as we slowly discovered that Holland Americas cruises are a mere shadow of what they used to be.
The ship itself is still beautiful and as always the crew are ...
We took this 11 day cruise because of excellent experience on the Westerdam a few years ago. This was our "bucket list" trip through part of the Panama Canal. Unfortunately, this is one of the oldest ships in the HA fleet and most passengers complained of the motion sickness which has never bothered us on several cruises before. We observed that by the end of the trip there were at least 20 ...
We like cruising and had the opportunity this year to cruise over Christmas - looking for R&R, we chose the Panama Canal cruise which had a number of sea days.
Staff were always pleasant but it was 50/50 as to whether a request would yield a positive result - perhaps a language problem but it felt more like a management decision to not give staff any discretion in dealing with guests.
The ...
We chose to cruise with Holland America because their advertising would have you believe their standards are superior.
We were able to board fairly early - around noon, I believe, and probably could have boarded sooner, had we been able to arrive earlier.
The saving grace of the cruise was the service - from housekeeping to dining to laundry - those probably benefitting the least, ...