The only thing that saved this cruise was the eclipse. This was my third cruise with HAL in three years 2 were on the Eurodam and then this one. I loved my other 2 cruises but this one really soured me on cruising.
Confusing info: We received an email about boarding times which had people instructed to board at 3pm which was all aboard time. It was revised to 2:30. I’m sure this contributed to ...
We took this cruise as a "back-to-back" cruise with a 15 Day Panama Canal cruise on the same ship. We changed cabins from aft port hole to aft interior. This was to try out these types of cabins, and see what the experience is like without a balcony of our own - and honestly, to see if these far less expensive cabins would serve us as well as the balcony / suite cabins. We found that the two ...
Our cruise on the Zaandam to New England and Canada was somewhat disappointing. We enjoyed the interaction with the crew members and the interior room was comfortable. However, there was only one outlet and no minifridge. The trivia games were interesting and Leanne was really great as a host. But other than the trivia, we found that there was really no entertainment that was worth the time. ...
I went on Oosterdam 2019 and had a fun trip but unfortunately the Zaandam did not come close. The ship was full of walkers and disabled vehicles, the ship was dirty and food mediocre. The ocean deck pool was empty and closed for the first 3 days, entertainment was awful and the ship VERY boring. I opted for an ocean view that was stuffy and very dated and had not been updated since ship was made. ...
Chose this ship for the itinerary. Big mistake. Dated in all ways.So lacking in accessible features I can't believe it's ADA compliant. They are carrying wheelchair guests off the ship by hand. In the tiny casino you may earn enough points to qualify for free drinks while playing. But....
Good luck finding a server. Few activities on seadays. You are expected to amuse yourself.
Entertainment ...
We signed up with this cruise three years ago before Covid started. We were cancelled twice and finally able to go this month. We had so much trouble with reservations, Covid requirements and all the APPs that we had to download. We had trouble with boarding times and then found out at the Dock that they didn't even care what time we boarded. The ship was old and creaky. There was only one ...
I have been holding off because I hate to complain but I gave them the 3-5 weeks they asked for our refund and after several calls and emails still nothing is resolved. On June 4th we took the New England/Canada cruise. We where delayed over an hour on departure and once again my gifts that where to be in the room for my wife's birthday where not there. Same as our Alaskan cruise. The TV had less ...
This is by far the worst cruise line I have ever sailed with. It was like travelling on a free holiday where you have to go to a few lectures about time share apartments and be sold the whole story about buying into it, except that this holiday wasn't free and you couldn't get away from it.
I wasn't alone in my thinking either as there were so many agreived passengers on board that it was ...
We chose this cruise because we wanted to get a first impression of South America and go round Cape Horn. It was also one of the few cruises that took in Rio de Janeiro too.
What was good
1. The captain was very good and, to my mind, made the right decision to leave out Puerto Montt becuase of the bad weather and so try and get ahead of even worse weather.
2. Kevin, the entertainment ...
Had to be bussed 4 hours to the second port because the ship was under repair. Had to wait in the lobby for hours for a bus because they had no idea when we would go. We were compensated $75 for the trouble. Communication for Immigration back into the country and tendering were also very poorly handled.
The good news was the food was better than other lines I’ve been on and the ship was ...