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5 Helpful Votes
Sail Date: April 2019
This new ship is gorgeous! The staff is uniformly marvelous. The choices on the Lido were more than adequate. My problem with the ship had to do with my cabin #1006. I decided to save money by getting a "guaranteed" fare for an ... Read More
This new ship is gorgeous! The staff is uniformly marvelous. The choices on the Lido were more than adequate. My problem with the ship had to do with my cabin #1006. I decided to save money by getting a "guaranteed" fare for an inside cabin. Being such a new ship, I erroneously thought that all the cabins would be fine. I was upgraded to an ocean view that had a nice large window. Turns out it is a "single" cabin. Being tiny was not the problem. Being in that location was a HUGE problem. When the stabilizers were on the noise was horrendous. They were on all day every port day that we had to be positioned off shore for the tenders to operate. It was too noisy to read, nap, or even to watch TV. The other problem with this location was the loud and very forceful banging from the waves as we traveled. It would feel like a huge weight was hitting the cabin and especially the bed...all...night...long! I don't feel that the cabin is at all suitable for human habitation. Th music was mostly raucous to my ears. The dueling pianos were absurdly bad. Not at all a matched set of artists. I don't care for outdoor movies, but was very pleased with the variety on the TV in the cabin. The activity I was interested in, the singles get-togethers, was non-existent except for one announcement for trivia. The Lido does not have a menu listing on the TV, or on a wall. Service on the Lido was very nice. my only comment was the people in the kitchen and serving area that yelled at each other. Not lending to a lovely experience. Read Less
2 Helpful Votes
Sail Date: April 2019
Having cruise with Holland America on a TransAtlantic cruise Fall 2018, we enjoyed so much the many and various ports-of-call, the food, the politeness of the crew members, the entertainment that we looked to cruise with Holland America ... Read More
Having cruise with Holland America on a TransAtlantic cruise Fall 2018, we enjoyed so much the many and various ports-of-call, the food, the politeness of the crew members, the entertainment that we looked to cruise with Holland America soonest. Let's start by saying that 90% of what we expected was met. The 10% that was not might look like it is not much but that 10% is worth way much, so much we are not considering cruising again with them, definitely not in a near future. Why: Because on 2 ports-of-call, a lot more was expected. In Ocho Rios, Jamaica, we docked in a very old factory facility: No port facility else the docking, no shops around, no transport to take passengers to center of Ocho Rios, very very sad situation. There was no glamour and the after taste is not too good. Next port of call: Grand Cayman. This is a tender island. Our ship, the only one out of 4 ships did not have the tender service from the Island but tried to tender using their own tenders. This was a complete disaster. Only one tender left the ship and we were 4 of the 30some unfortunates cruisers to board it. The boarding should have been enough to stop the operation right then as the tender was rocking as high and as low as 2 feet both ways and also separating itself from the ship dock by over a foot. Just plain dangerous. They sent us to the island but once there we were not allowed to leave the tender and after 15 minutes were ordered back to the ship, the Captain cancelling this port-of-call as the tendering was too dangerous. That was the right decision. while we were attached to the dock on the Island, the tender rocked so much that on 3 occasions, the fiberglass cracked producing loud noise doing so. Tender was definitely damaged. The off loading of the cruisers returning to the ship was even worse then the embarkation. In the end, Holland America gave a $50/pers OBC and reimbursed the taxes for that port-of-call: $14.60.... For the ones aboard that tender, not even an apology. As for the rest, like I wrote initially, ship, cabin, dining, service, kindness of the crew members, staff, all was close to perfection. Read Less
5 Helpful Votes
Sail Date: April 2019
We sailed with old friends on this brand new ship, which is the nicest I've been on so far (this being my third cruise). The cabins are well laid out with more than enough storage space for our things, with lots of plugs for our ... Read More
We sailed with old friends on this brand new ship, which is the nicest I've been on so far (this being my third cruise). The cabins are well laid out with more than enough storage space for our things, with lots of plugs for our electronic devices. The cabin stewards were amazing (thank you Bangbang and Adi) and always greeted us with a smile. As with previous cruises the food was great. But to me the highlight was the entertainment on board, which I found truly a step above what I have seen on other cruises. Dancing, an illusionist, a comedian, and every night some amazing bands (blues, rock, piano). We also loved the pool (which was bigger than I expected) and the hot tubs (2 small and one big). One disappointment was the sea was too rough to tender to Georgetown, Grand Caymen, but that's out of our control and we appreciate that the captain puts safety first. A good amount of the passengers are seniors, so I think it was a smart decision. Although I still heard some people complaining, which some people always do. We got a $50 credit on our account, so I was satisfied. Would definitely book again. Read Less
4 Helpful Votes
Sail Date: March 2019
Heard so much about Holland America and had to try. Embarkation and Debarkation was perfect. Rooms were ready upon boarding. Cabin stewards were pleasant and accommodating. Dinner the first evening was less than optimal. We were seated at ... Read More
Heard so much about Holland America and had to try. Embarkation and Debarkation was perfect. Rooms were ready upon boarding. Cabin stewards were pleasant and accommodating. Dinner the first evening was less than optimal. We were seated at 7:30 and did not finish until 8:45. Two nights later we arrived at 6:00 and finished at 7:45. When we left the dining room people were complaining that they waited two hours to be seated. The rest of the evenings we ate at the Lido Market. This was very good for the most part. We ate all other meals there and had no complaints. Common bathrooms were not well attended. One had no soap for a few hours. Pool bath had no towels at one point. The bath on deck 5 was a huge problem one night. It was horrible. The staff all over the ship were great. They were efficient, pleasant and helpful. Barry the pianist was over the top awesome. Just not a musician, but a real entertainer. Very funny too. We were there every night. This was our favorite part of the cruise. Comedian/impressionist -great show. The modern jukebox group was the entertainment two of the evenings. Not a fan! Guest services staff was awesome. Every one of them were helpful. We booked a suite, thinking that it was something a bit special. It was actually a room with a balcony. That was a bit disappointing but we should have done more research. Read Less
1 Helpful Vote
Sail Date: March 2019
I found this ship lacking in many areas. Needs updating and some maintenance as well. The things I didn't care fore were as follows: Lido deck pool area was covered with a glass dome. Only one small panel was open. We are cruising ... Read More
I found this ship lacking in many areas. Needs updating and some maintenance as well. The things I didn't care fore were as follows: Lido deck pool area was covered with a glass dome. Only one small panel was open. We are cruising the Caribbean, not the arctic. I like to get some sun on my pasty white body while lounging by the pool on sea days. The aft-Lido deck pool was more a ditch - not a pool. It was barely 2 feet wide and about 30 feet long with maybe 6 inches of water in it. This is not a pool so why advertise it as such. Cabin entrance was very narrow with a bathroom door on the left and several closet doors on the right upon entering the cabin. You can't open both at the same time and if someone is standing near the closet doors when someone else comes out of the bathroom, someone will get hurt. The tub in the bathroom was also very deep and difficult to get in and oRust was visible here and there and other cosmetic things. The crew, for the most part. was great. Very responsive to customer needs. There were some servers in the buffet at breakfast who were a little cranky and this was also seen at the Sea View Bar a couple of times as well. Otherwise, all were very customer focused. The food was generally very good and Holland Am. has finally fixed their Pizza parlour :) They used to have some sort of odd cornmeal based crust but now have a nice thin crust model. It was very tasty and always made fresh for you. Oddly enough. I found the bed uncomfortable. Not sure why as it felt soft and plush but each morning when I woke up, I felt stiff and a little sore for awhile. The entertainment we saw was quit good. We enjoyed the comedian and the magician shows. Getting on and off the ship was efficient and quick. We didn't really take advantage of any excursions offered through the ship so I can comment on those. Overall, we had a great holiday. We always do but this ship was lacking in a number of areas. I understand it is going to Europe soon and I hope they do a little maintenance work before launching over there. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose this cruise because it was the last but one out of Tampa. We had a Neptune suite which was a perfect size for 2 folks,which by the way had a massive Balcony. Neptune Lounge was a great spot to get snacks and drinks and the staff ... Read More
We chose this cruise because it was the last but one out of Tampa. We had a Neptune suite which was a perfect size for 2 folks,which by the way had a massive Balcony. Neptune Lounge was a great spot to get snacks and drinks and the staff were on the ball every day. We did not enjoy Formal night in the Dining Room because there where long lines if you did not have a reservation.Although we have been to all the stops several times we fulfilled our ambition to have a relaxing time.The ship in our minds is a well looked after vessel with some fantastic art and furniture. Lots of Quite areas to relax in, and loud ones if you like. The entertainment Staff 5 Stars, Food 5 Stars, entertainment 4 Stars.Cabin staff 5 Stars.All round a great little Cruise. Getting on board EASY getting off Easier. We will miss this shipping line because i don't like going to Miami to go Cruising or Cape Canaveral. Read Less
3 Helpful Votes
Sail Date: March 2019
Second spring break in a row doing this particular cruise, same ship, with two of my three kids (this time my 8 and 5 yr old boys) while my wife and daughter attended to family business elsewhere. Picked it again for the same reasons ... Read More
Second spring break in a row doing this particular cruise, same ship, with two of my three kids (this time my 8 and 5 yr old boys) while my wife and daughter attended to family business elsewhere. Picked it again for the same reasons we picked it last year: classic ship feel of the Rotterdam; quiet, clean familiarity of the surroundings; low hassle way to get out on the open sea. Crew did even one better by getting a live feed of the NCAA regional finals, and then doing the muster drills in port in between the two Sunday games. The only downer: Devils losing to Sparty during our first two hours at sea . . . My boys loved it (my 8 yr old's first time aboard, my 5 yr old's second), particularly the pool, and the towel origami from our stateroom attendant Rifky. Ate Lido the entire cruise - given the number of different main courses each night, it is possible to go a seven night cruise and not eat the same thing twice for dinner - and the food as always was top flight for us. Did dolphin watch and snorkel in Key West - got a good up close look at a pod of 6-8 dolphins then did some snorkeling with my boys; we did the waterfall hike and splashed in a couple freshwater pools at the Cerro San Gil Nature Reserve in Guatemala (kids ended up playing with frogs and snails); spent the day at Mahogany Bay Beach in Honduras (my five year old caught what I thought was an eel - till he put it back in the water and it turned back into a sea horse); and did the Mayan adventure water park in Costa Maya. My wife was amazed at how uncrowded everything looked both on the ship and during our excursions. Biggest crowds in fact were in Clearwater, where we spent Saturday doing the marine hospital (made famous by the Dolphin Tale star), then cycling to Clearwater Beach. Spent Sunday before the cruise cycling the Tampa Riverwalk from the Barrymore Hotel to the cruise ship terminal and then back before boarding. Embarkation and disembarkation in Tampa is always easy. Scuttlebutt is that Rotterdam is being repositioned back to Europe at the end of April, and that HA has nothing out of Tampa scheduled for the time being for 2020. I sure hope that changes, because these weeks aboard the Rotterdam have become a true highlight for my children and myself, and I dread having to haul down to Ft. Lauderdale, which I understand is the total opposite of Tampa in terms of ship sizes and crowd density. Read Less
1 Helpful Vote
Sail Date: March 2019
We chose this cruise because we were traveling with my elderly father. We knew Holland America typically caters activities and meals to the more mature crowd, so we thought it would be a good fit. My father enjoyed his cruise. But we had ... Read More
We chose this cruise because we were traveling with my elderly father. We knew Holland America typically caters activities and meals to the more mature crowd, so we thought it would be a good fit. My father enjoyed his cruise. But we had to work at it. Starting with positives.... Holland America has disembarkation and customs down to a science. I would give this a high five star rating. The concept of staff serving guests at the buffet line is genius. Our cabin was pretty clean, after we asked the steward to come back and get the soap scum off the soap holder. Mixology, martini tasting, and bar hop were the highlights of our cruise. No, we are not alcoholics. This is the first cruise I have ever taken where I actually lost weight! But there were problems. -THE DINING ROOM SERVICE was very slow, and inaccurate. When we questioned the length of time we were waiting, or tried to get what we had ordered, we were told the kitchen was backed up. We tried three times, two dinners and a lunch, and gave up, eating the rest of our meals at the overcooked and tasteless buffet. Dining room meals were always cold. FOOD ALLERGIES and dietary restrictions were totally ignored until Day 5 and a LOT of complaints to guest services. My hubby printed a card in four languages stating I had a life threatening allergy to shrimp. Only shrimp. I pointed it out to every waiter, at every meal, and laid it on the table. Only the servers in the Lido seemed to pay attention and cater to our needs. My dad gained 14 pounds in three days due to the excess salt in the food. The evening of Day 5 on our 7 night cruise the cruise staff finally addressed these issues. -there was NO WHEELCHAIR AT THE PORT for embarkation as promised. After a lengthy walk, we sat for literally two hours waiting for a wheelchair to assist us the rest of the way through the ship to our cabin. Hubby and I were discouraged from being on the elevators with my dad. We had to hike up the stairs with luggage in tow to leave elevator room for “those who really needed it”. -there was NO PREBOARDING for Mariners as promised. We arrived at the port as directed at 11 am. It turns out it’s not ANY mariner status, as we were told on the phone, but only 3 star and above that get priority boarding. It’s the same for most every “mariner “ function on the cruise. 1 and 2 star mariners are only allowed to attend the luncheon at the end of the cruise. The port staff in Tampa was not helpful at all. They kept pointing to the stale cookies and water to pass our time. -PORTS OF CALL. Even the cruise staff would caution about getting off the ship if you weren’t on an organized tour. Organized tours with “handicapped accessible “ options did not include getting from the ship to the tour, often a 10 minute walk. We were instructed to stay in the designated areas (aka shopping areas). Why did the ship even stop here? -there’s NO MAINSTAGE ENTERTAINMENT. They put lounge caliber entertainment (A magician, a comedian, a pianist, and a doo whop a cappella group) on the main stage as “featured entertainment”. Movies shown were old. Classes were taught by untrained crew members. -my fathers BATHROOM TRASH WAS NEVER EMPTIED during the 7 day cruise. Our hallway smelled like a sewer, but our room was ok. Obviously, Dad’s smelled. And, we may never stop teasing my dad about the ladies’ panties than ended up on his balcony on Day 4 that were never removed. Throughout the ship there are raised “speed bumps” as we nicknamed them. Just enough height difference to trip an older person walking. Most public space chairs do not have armrests. I would not have noticed, until watching my father try to get in or out of a chair. For a ship that boasts catering to mature clientele, they might try to accommodate better in the public areas. We had travelled on Holland America a decade ago. We were very disappointed with what we witnessed on this cruise. ADVICE TO FUTURE TRAVELERS: bring a cane, and steady walking shoes. Keep expectations low. Read Less
6 Helpful Votes
Sail Date: March 2019
Living close to Tampa, I enjoy being able to jump on a ship just to cruise. The Rotterdam reminded me of why I like HAL. It is a smaller ship with fewer people and more room to just sit and relax. During the day there was always a place ... Read More
Living close to Tampa, I enjoy being able to jump on a ship just to cruise. The Rotterdam reminded me of why I like HAL. It is a smaller ship with fewer people and more room to just sit and relax. During the day there was always a place I could go and sit to read my book. This ship has the old library setup, separate from the Crows Nest. I much prefer this, as it still has books you want to read. The staff has mingled the paperbacks that passengers donated with the hard backed books first set up by The New York Times. Although the Eames chairs are gone, there are six recliners. One was broken but if you got there early, you had a comfortable seat. Of course, games are set up here and it did get a bit noisy. It is spring break and we had lots of children, some rowdy. The Ocean Bar was another quiet place. The staff was exceptionally friendly and helpful. Every morning in the Lido, coffee and juice was brought to the table. Our room steward was very attentive and could not do enough for us. Dinners were good but you never knew what size/portion you would receive. The wiener schnitzel was huge but the scallop brioche was one scallop and two shrimp on rice. Too small! Of course you can always ask for more. The things I miss are shows with singers and dancers, more than just three or four flavors of ice cream on the Lido deck, ice sculptures, and eggs benedict with crab, etc. It seems like HAL is cutting back on the small extras and nice touches from past years. I am getting old, I remember Midnight Buffets! All in all, if you like smaller ships, the Rotterdam will meet your needs. I enjoyed my cruise but will not pay for the Spa's relaxation room again. There were just too many people booked. I could not get a heated lounger twice, and the room only has a small hot tub that is not jetted. I don't use the Steam Room so I don't feel it is worth the cost. I will miss HAL when it leaves Tampa at the end of this year. Read Less
5 Helpful Votes
Sail Date: March 2019
new ship. noisiest doors i've ever experienced. can't rate the rest of the cruise. feel like i'm in the gulf war war with daisy cutters dropping by the minute. INSTALL DOORS THAT CLOSE WITHOUT SHOCKING HALF THE BOAT!!!! ... Read More
new ship. noisiest doors i've ever experienced. can't rate the rest of the cruise. feel like i'm in the gulf war war with daisy cutters dropping by the minute. INSTALL DOORS THAT CLOSE WITHOUT SHOCKING HALF THE BOAT!!!! can't even opine on the rest of the cruise it's probable fine. i've developed a horrible fear of returning to room. i own the best earplugs and the vibrations penetrate them. for a new ship the fare was surprisingly low, you get what you pay for i guess. need to upgrade my cruises i suppose, the guests are surprisingly blue collar and a little rough. one guest exploded and threatened a passenger for touching his stuff by the pool. pretty rough trade. good portion of the guests are here to exploit the unlimited food and the location of the gym is not known to these folks. nuff said Read Less
1 Helpful Vote
Sail Date: March 2019
We've generally had good cruising experiences on HAL. Our first cruise with the line was more than 10 years ago on the Eurodam, which we sailed on again more recently after its refurbishment. We've sailed the Koningsdam, ... Read More
We've generally had good cruising experiences on HAL. Our first cruise with the line was more than 10 years ago on the Eurodam, which we sailed on again more recently after its refurbishment. We've sailed the Koningsdam, Westerdam and others as well. Overall, each provided us a solid, enjoyable experience that kept us wanting to stay with Holland. This cruise experiences on the Nieuw Statendam was different... some good, some not so good. THE GOOD: As expected, the ship was beautiful. It's new, so - as expected - public areas and the cabins were clean, fresh and sparkling. HAL's newly expanded music theme was evident in its interesting hallway art and with its new Rolling Stones venue. BB King Blues band rocked the house. Good, energetic vibes. The overall demographic was much different too. Not sure if it's because it was Spring Break, or because of expanded music entertainment choices, but there was a different (and, IMO, better) "population" mix on this cruise. The passengers on most previous HAL's we've been on seemed quite old/elderly. No so at all on this cruise. THE BAD: Service on the Lido Deck has slipped noticeably. We often had to track down staff to get: tables cleared, silverware, coffee, water, etc. Not good. The food on Lido seemed to decline in quality too. Glad I like Asian/Indonesian food because that became my "go-to" choice pretty much every day. Desserts looked pretty, but weren't all that tasty (except in the Dutch Cafe - mmmm). Another oddity: the ship was full, yet invariably food in Lido was only available on one side. The other side was closed completely. Led to long lines on occasion. Also, it seemed odd to us that a Lido would close entirely after lunch until dinner. I believe HAL used to offer at least fruit and small sandwiches for those wanting a mid afternoon snack. No longer! Cocktails in the BB King Blues Club were a joke. We ordered a drink ONCE because the quantity of liquid in our drinks barely coated the bottom.of the glasses. We had a cabin with a balcony. It was nice, though it sermed smaller than the same class of cabins we've had before on Holland. We had to walk through the Casino to get to various places on the ship and the smell of cigarettes was nasty. I thought that Holland was a non-smoking line. Wrong. Read Less
3 Helpful Votes
Sail Date: March 2019
We are a 30-40 year old couple celebrating his birthday. I love music and food. He loves computers and movies. This boat (ship) featured cooking classes, Microsoft computer application classes, a live rock band, a live blues band, a string ... Read More
We are a 30-40 year old couple celebrating his birthday. I love music and food. He loves computers and movies. This boat (ship) featured cooking classes, Microsoft computer application classes, a live rock band, a live blues band, a string quartet, and a dance troupe. It was a perfect fit for us. We experienced an interior cabin. Our voyage visited the western caribbean: Jamaica, Grad Cayman, Cancun, etc. It rained at the private island. We selected the anytime dining. We did not make reservations. We simply showed up at our desired time and checked in with the hostess who then had a staffer take us to a table. 10 minutes was the longest wait we experienced. We generally dine early. The pacing of the meals varied each night. After one delayed dining experience, we simply warned the future servers of our plans or asked if we would be able to make it to the 7 pm show and then we had no problems getting in and out of the dining room. The food was of high quality. Being new to the Paleo / Lectin-free diet I was concerned about my dining options. Luckily the buffet salad bar has a variety of toppings and proteins. I thoroughly enjoyed my daily salads made from a variety of my selected greens. Most of the buffet stations were staffed by servers and limited contamination by guests. I loved the daily pavlovas. The ice cream station was popular with guests. We fell in love with the daily tea parties that were offered for no additional fee. I wish a variety of teas were available. Some guests desired coffee. I enjoyed the variety of scones and toppings and sandwiches and dessert. High tea was offered twice on our 7 day cruise. That was where a variety of desserts and sandwiches were placed on our table and not served by rotating servers offering their items. Embarkation was a breeze. I have never checked in so fast. This was our first time traveling with this cruise line so we did not have any special status. We just got in line showed our passports, took out ship ID card photos and waited for our boarding groups. The process was much smoother than on other cruise lines I have sailed with multiple times. The pool area closed early at about 9 or 10 each day. Movies were shown in the pool area nightly. The nighttime food bar featured a variety of food items such as pizzas, salads, popcorn, and wings. The library was a nice area to lounge in. Books were available as well as games and puzzles. The full pane windows made the library a prime area for ocean or port viewing. The art gallery showcase a variety of photography. Nightly entertainment in the theater included a dance troupe, a comedian, and an illusionist. The ship also offered wine tasting classes and enrichment sessions about many of the ports and sailing. We took the galley tour of the kitchen for no additional cost. We did not take the chance to try any of the specialty dining. The majority of cruises were of the retirement age. Some families cruised due to the spring break timing, but there were not many kids aboard during my voyage. The ship seemed to cater to a senior crowd, which is great for relaxation. Read Less
1 Helpful Vote
Sail Date: March 2019
We loved the music venues at night! We loved the ship! It was beautiful, our balcony room was amazing on the 11th floor. The showers with glass doors are revolutionary..mostly we loved the lido market! We NEVER usually eat in the buffet ... Read More
We loved the music venues at night! We loved the ship! It was beautiful, our balcony room was amazing on the 11th floor. The showers with glass doors are revolutionary..mostly we loved the lido market! We NEVER usually eat in the buffet on cruises but we ate there very often ! We actually enjoyed the food choices there more than the dining room..... which means I think they need to work on the menu in the dining room. The boat was very quite ... everything started early and ended pretty early. We would’ve liked a little bit more excitement on the boat but they cater to an older clientele. I have to say it was the most well run for getting on and off the boat ! Absolutely no lineups at any of our ports ... in hindsight we wondered if the majority of the cruisers didn’t get off the boat. Read Less
2 Helpful Votes
Sail Date: March 2019
This is HAL's newest ship in the fleet for the Pinnacle Class series of ships. The performances in the panoramic World Stage Theater were amazing, You had to get to the theater at least 30 minutes before showtime or you ... Read More
This is HAL's newest ship in the fleet for the Pinnacle Class series of ships. The performances in the panoramic World Stage Theater were amazing, You had to get to the theater at least 30 minutes before showtime or you couldn't find a preferable seat for 2 or more guests. The dance production team One Step was so professional. Also a BBC Earth show called Blue Planet was just like being underwater in a submarine watching all around you fish swimming and enjoying their underwater adventures, The Music Walk of Stones Rock Room, Billboard (double pianos) and of course B.B. King's Blues Club. A wonderful experience for all ages. Something for everyone. The dining rooms were very modern with very adequate lighting and decor. The service staff in the dining rooms were always happy and couldn't do enough to try to make you happy and very satisfied. The food was very good also with many choices and you could always ask the wait staff for any advise on your choices. In the Lido Buffet, we enjoyed the morning pastry of sticky buns. The day always had to start off with a sticky bun and coffee, then breakfast. Read Less
1 Helpful Vote
Sail Date: March 2019
We love the Caribbean destinations and have had good experiences with HAL. The ship is beautiful with art and flowers everywhere. It sails smoothly and with great comfort. Our Vista Suite was a great choice and only slightly more money ... Read More
We love the Caribbean destinations and have had good experiences with HAL. The ship is beautiful with art and flowers everywhere. It sails smoothly and with great comfort. Our Vista Suite was a great choice and only slightly more money than a Veranda Cabin. Embarkation was fast and courteous. From the start we knew that the food was the best we ever got on a cruise ship. The crew was friendly and efficient. The entertainment was mostly good with a new theater in the round main showroom and super dancers. The comedian act was unfortunate but that can be fixed. Music everywhere with something for everyone. An Adults Only pool along with a main pool with a glass roof in case it rains. Nice lectures and Country Kitchen events. The usual Shore Excursions and ports of call. We didn't much care for Ocho Rios but no big deal because we're not much for shore excursions. Many dining options but food in the Main Dining Room was so good we didn't go to extra charge offerings. Easy disembark wheeling our own luggage. If you miss the Skeet Shooting or the Baked Alaska waiters marching around the dining room this ship is not going to provide that. Good value and worth going. Passengers tend to be more Seniors. I'm a Seniors and I believe everyone wants to be one. Read Less
1 Helpful Vote
Sail Date: March 2019
We normally sail with Royal Caribbean but this cruise opportunity came up at a thousand dollars less expensive for a similar itinerary so we gave HA a try. We were not disappointed. Nieuw Statendam is a brand new vessel which carries ... Read More
We normally sail with Royal Caribbean but this cruise opportunity came up at a thousand dollars less expensive for a similar itinerary so we gave HA a try. We were not disappointed. Nieuw Statendam is a brand new vessel which carries around 2700 passengers. There are not a lot of superfluous amenities (from a 60+ perspective) so mostly 50+ passengers. Our ocean view cabin was small but laid out such that nothing was in your way getting around. The bathroom/shower were surprisingly large with a glass walled shower with nice amenities (shampoo, conditioner and body wash). Our cabin was between midships and the bow and was very quiet with quick access to the theater and also to the fabulous Music Walk which included a Rock bar, a Blues bar and a double piano bar which alternated sets throughout the evening. The music was varied and outstanding. There were classical music show in the afternoons as well. The stage shows were new as the ship does not have a traditional stage with an orchestra pit. Only massive screens that surround the whole venue. The first dance show was cutting edge featuring six dancers with no singing in an elaborate presentation showcasing the dancers' talents as well as the advanced technology of the theater. It drew standing ovations from the attendees. The second show was less spectacular but enjoyable. An illusionist wowed the audience with his skills in another show and a comedian also performed. Food was excellent at the general Lido buffet with numerous choices for all tastes. Some food kiosks prepared fresh hot food (Thai wok, omelets, pizza, hot dogs, deli sandwiches) for those willing to wait a bit. We dined only once in the main dining room and it was excellent. We did not try the specialty restaurants. Shore excursions were well organized with departures from the ship well supervised by the crew/cruise director such that we always knew where to go and what to do for our excursion. First visit was to the private beach leased by HA, Half Moon Cay, Bahamas. A lovely spot with lots of beach chairs available. A complimentary buffet was offered to the passengers at the beach. In Jamaica (Ocho Rios) we did river tubing which was excellent! In George Town, Grand Cayman, we did a short trolley tour and then went to Seven Mile Beach using the local bus service which was reliable and inexpensive ($5 per person return). Lunch at a beachfront café was about $75 US but great view and WiFi. Last stop was Cozumel. Just a beer and some shopping there. Transfer from Port Everglades to FLL was well organized by HA and stress free. We will definitely seek other occasions to sail on Nieuw Statendam again. Embarkation in Fort Lauderdale can be harrowing given the traffic at cruise departure times especially if you're trying to return a rental car. Make sure you fill up well outside of downtown as getting to a gas station in the rush hour traffic could take an hour there and back. Because Nieuw Statendam has a casino which allows smoking, the smell of smoke can permeate other public areas such as the Music Walk. Why the casino wasn't hermetically sealed and separately vented on this brand new ship is beyond me. Read Less
1 Helpful Vote
Sail Date: March 2019
This was my first cruise back on Holland America after many years of going on Princess. I wanted to try out the lovely brand new Nieuw Statendam on a pretty affordable itinerary. Embarkation: We arrived about 10:30 to the port. Very ... Read More
This was my first cruise back on Holland America after many years of going on Princess. I wanted to try out the lovely brand new Nieuw Statendam on a pretty affordable itinerary. Embarkation: We arrived about 10:30 to the port. Very easy, no lines, started boarding at 11:30. Rooms were ready pretty quickly I remember hearing but we were out and about exploring. Luggage arrived by 2:00. Muster is nice now without having to bring your life jacket. Cabin: We had initially booked an inside guarantee for the affordability factor. Knowing there were so many great places to be out and about, it was about saving money on this one. Two days before boarding we were upgraded to a VQ spa balcony! What an absolute pleasure this was! The room was so lovely in decor. Tons of storage and a really big shower with excellent water pressure and hot water. The balcony was really nice sized. There is some noise from the rooms next door if you are a quiet sleeper. We were a hop skip and a jump from the lido and a few steps above the spa. win/win! Our room stewards were an absolute delight. Food: We ate in the Lido most breakfasts and lunches. The food was always good. There is a made to order pasta bar that was a real treat. Service was always prompt and friendly at the table with drinks. We went to Tamarind one night which was outstanding. The food, ambiance and service all top notch. Canaletto was also a really nice, affordable treat on our last evening. We had one Pinnacle Grill dinner and the service was horrible. Food was good, but the service really soured the memory. We went to the Dive In for a burger one day and I didn't really care for it but it seemed very popular to others. Grand Dutch Cafe had excellent coffee and snacks and a really pretty place to sit. We only ate in the main dining room during the Mariner's Lunch and I will say it was the best meal we had all week! If you have an invite to this lovely event do not miss it. Spa: We booked the week long pass and took advantage of the saunas and hydro pool. The hydro pool was really nice but when people use the jets in the middle it can spray you in the face. kind of an odd set up. But still fabulous I would book it again in a heart beat. There's a nice horizontal shower, a great dry sauna. The thermal beds are right in front of/kind of same room as showers so that can distract from the quiet. But again, it wasn't enough to not like it. Had a fabulous mani pedi and my friend had a few massages. Everything was excellent. Do watch your bill though. The pricing specials can get a little confusing and there was some misunderstanding going on with exact pricing. Entertainment: All of the music that goes on in Lincoln Stage and BB Kings was excellent. We didn't get a chance to see any of the shows otherwise. The movies at night that were shown by the pool had excellent sound and clarity, and you could get all kinds of good treats while you watched. Highlights: The Explorations Cafe is really nice place for a drink or a coffee with little pastries, and there's also delicious free fruit smoothies. It's just a nice inviting space. The Behind the Scenes ship tour is now being offered on this ship. It isn't exactly cheap but it gives you a really great look at the Bridge, engineering, the galley, the theater and a few other fun stops. It ended with a drink and great conversation with the Cruise Director and a gift bag. This happens on the final sea day. Overall impression of the ship: It's gorgeous top to bottom. The layout is a little bit disjointed as things on port are not the same on starboard which can get you a little bit lost. But the ship isn't huge so it doesn't take a long time to figure things out. I will say what stands out the most is customer service. Top to bottom, all the way up to the Captain, it was the best service I've ever experienced in all my years of cruising. Read Less
2 Helpful Votes
Sail Date: March 2019
This was my sixth HAL cruise. HAL has always been my favorite. I've also experienced Celebrity, Royal Caribbean, Norwegian and Carnival. I chose this cruise because the week of March 16th was the best fit for our group of 12 (all ... Read More
This was my sixth HAL cruise. HAL has always been my favorite. I've also experienced Celebrity, Royal Caribbean, Norwegian and Carnival. I chose this cruise because the week of March 16th was the best fit for our group of 12 (all women) and the price was good for everyone in our group. I haven't sailed HAL for several years. I know Oosterdam is an older ship (2003 launch) but it had been refurbished in 2016 so I wasn't too concerned about that. I enjoyed a relaxing week in Fort Lauderdale with my husband before joining a group of eleven women (sisters, daughters, aunts, cousins). After dropping my husband off at the airport, I was ready for some fun on the ship. Positives: As always, the staff was superb. Loved our cabin steward who was efficient, and unobtrusive.He seemed to be able to anticipate our needs and never missed a beat with making sure we had plenty of fresh ice and a clean stateroom Our dinner waiters were excellent! Very willing to grant special requests and they catered to the really picky eater we had in our group. She was nearly impossible to please with menu choices but our waiters made her happy. Amazing! It was always difficult to get the attention of the wine steward and we had to ask out wait staff to find her on most evenings. I like to enjoy wine before and during my dinner and it's a little frustrating to receive a glass of wine after dinner has started. Overall, the ship was clean Our room was spacious #5902 Veranda Deck - mid-ship Plenty of storage in the room, lots of hangers and shelves. Bathroom was clean and a decent size Balcony was just okay ... felt old and worn to me and I didn't spend a lot of time on the balcony Embarkation and Debarkation was quick and easy Disappointments: Entertainment. On past HAL cruises the number of activities offered each day was excellent. Evening entertainment in the theater offered Vegas Style shows that kept us coming back for more. On this cruise, we had a comedian (twice), a magician, and Post Modern Jukebox (twice). While good, these were certainly not in the same class as previous offerings. BB King Lounge. Loved the music and dancing but this was only one of two options for music entertainment all week. Shows were short with 15 minute breaks in the music. I usually found myself going to bed early rather than waiting for the next set to start. Would have preferred a longer set and a 30 minute break. Billboard - two talented piano players who played a wide variety of songs and sang beautifully. Relatively small open area along with walkway across from the casino. Always crowded... but there really weren't any other options other than the casino and BB King. No disco for late night dancing No long list of activities during the day to keep me entertained. No traditional piano bar which is what I missed most. I love the intimate setting of a piano bar where you can visit with the piano player and other guests, sing along and request songs. Billboard offered some of this but it was more like a show with little audience interaction. No Karaoke! This has always been popular on cruises I've taken even for those who don't sing. Big disappointment, especially for those who like to participate in activities rather than just watch. Dining: The Lido lounge always had long lines and less "help yourself" style options. While I recognize this is more healthy and safer, it was frustrating to either wait a long time or be forced to choose something else. Options weren't as plentiful as past cruises. The dining room offerings were also more limited. I enjoyed every meal but the choices were less elegant than I remember on previous cruises. I didn't see escargot on the menu once. Ports: Not much to say about the ports. Love Halfmoon Cay! Grand Turks and Amber Cove (Dom. Rep.) were a little disappointing but I knew what I was getting when I chose the itinerary. All in all, it was a good week but boring! Not enough to do, not enough activities to help guests interact and participate. Where were the games by the pool? Where were the fun activities like the Newlywed Game in the theater which always drew hundreds for great laughs. While I applaud HAL for offering changes to keep things fresh, I think they gave up too many of the best opportunities for entertainment and participation. Based on many conversations with other cruisers, I'm not alone in this opinion. Read Less
1 Helpful Vote
Sail Date: March 2019
We are a 50 something couple travelling with my 80 something parents. I chose this cruise because my elderly parents find it easier to get around the smaller ships of Holland America and the stops were different than stops I have made ... Read More
We are a 50 something couple travelling with my 80 something parents. I chose this cruise because my elderly parents find it easier to get around the smaller ships of Holland America and the stops were different than stops I have made before. I was pleasantly surprised that the passengers were not as old as on previous HA cruises. Service was excellent except at Lido, which was crowded, slow and difficult to maneuver. Food in main dining room okay, not great. Wine service in Main dining room terrible. Many of the wines on wine list were not available, some wines had turned and other wines were not kept at proper temperature. Pinnacle good, but probably not worth the money. Canaletto fantastic and worth every penny. Would have gone twice if I could. Minimal activites though what they had was good. BB Kings performers were terrific but their sets were short and over early. No place to dance after they finished. Billboard also very fun. Main stage shows mediocre. Key west fun. We just explored on foot independently. Had a surprisingly good time on catamaran snorkel in DR. Crew fantastic. Had a terrible fishing trip in Turks. I felt unsafe on the boat due to their reckless driving. Only one fish was caught but I suspect we would have been more successful with live bait and sonar, neither of which they had. HA should seriously reevaluate their relationship with this provider. Private island absolutely beautiful. I personally prefer Celebrity because of the wider range of entertainment but the food and service were better on HA. Read Less
Sail Date: March 2019
We have done 16 cruises on Princess and Holland. The Oosterdam cruise from March 16-30th was wonderful. Not for the ports(had been there many times) but for the happy and smiling crew, good food, excellent service and well maintained ... Read More
We have done 16 cruises on Princess and Holland. The Oosterdam cruise from March 16-30th was wonderful. Not for the ports(had been there many times) but for the happy and smiling crew, good food, excellent service and well maintained ship. We loved it all! We always sail in March to celebrate our Anniversary and get away to warm and sunny weather. We always book a Signature Suite. Our room stewards were outstanding.Their smiles and happy greetings always made our day. The day of our anniversary we woke to no HOT WATER! They called the plumber right away. Due to the nature of the problem no hot water until later that night. We cancelled our anniversary dinner in the Pinnacle Grill and decided to just grab a bite in the Lido and wait for a shower. Stuff happens. Just was a bad day. later that night, our server " Ronnie" up at the Sea View Bar by the pool surprised us by setting a table w/ cloth,flowers,candles etc. to dine under the stars. We were so surprised and thrilled. It was the best anniversary dinner ever. Many of our new cruise friends came and shared our celebration. This was incredible service turning a sad situation into an incredible evening. Turns out we are happy the plumbing broke!!!! The entire ship staff were incredible and made our entire 2 week experience a very happy one. Read Less
4 Helpful Votes
Sail Date: February 2019
I was unsure of my choice of a Lanai stateroom, but it was great! Loved to people watch as people walked by the glass sliding doors, and they could not see into the room. We could see straight out to the water, as the railing was more ... Read More
I was unsure of my choice of a Lanai stateroom, but it was great! Loved to people watch as people walked by the glass sliding doors, and they could not see into the room. We could see straight out to the water, as the railing was more like a metal gate with intermittent uprights than a wall. Didn't miss any storage lost to the design of the room. Didn't miss the refrigerator full of drinks which would have cost money to use. The embarkation process was wonderful. We got to the port at around 11:45 and waltzed right on. Never did we encounter a line more than maybe 8 people deep. Debarkation was likewise easy. Enjoyed the dining room-food was great. Didn't go to a specialty restaurant. Too expensive. If there was Asian, we might have sprung for it. No problem getting a pool lounger (we go in the mid to late afternoon). Post Modern Jukebox was an entertainment highlight. All in all, definately worth it. Read Less
2 Helpful Votes
Sail Date: February 2019
Overall, I have to say that my wife and I enjoyed the cruise very much. When booking the cruise, we ended up on the Rotterdam as it had the ports we wanted to see. The embarkation went very smoothly and the luggage was brought to our ... Read More
Overall, I have to say that my wife and I enjoyed the cruise very much. When booking the cruise, we ended up on the Rotterdam as it had the ports we wanted to see. The embarkation went very smoothly and the luggage was brought to our cabin promptly. Most of our evening meal was in the main dining room, and the food and wait staff were excellent. We were taking the trip with another couple, and one of them had special dietary needs. As soon as boarding, they talked to the chef in the lido cafe. He assisted with the lunch and also brought her a menu for the evening meal. She indicated what she wanted from the menu, and the chef got with the kitchen staff to make sure it was prepared properly. This was done daily for her. The cabin staff was also excellent, and anything we needed, it was taken care of immediately. I was a little disappointed in our stop at Key West, as we didn't dock until very late morning, so our time on the island was a little shorter that I had hoped for. We had excursions for our stops in Guatemala, Honduras and Mexico, which we enjoyed This is a small ship, about 1400 passengers, and it seems to cater to the senior citizen group, which is fine as my wife and I are both in our seventies. I was a little disappointed in the evening entertainment. This was our first cruise with Holland America, so I don't know if the entertainment was standard for all of the HAL ships or if it was just this ship. I will know shortly as we are taking an Alaska Cruise in a couple of months and will also be with Holland America. It will be interesting to do a comparison. We had a balcony on this ship and it was very comfortable. It is probably a little larger than balcony cabins on other ships, which we liked. We had plenty of storage space. This is an older ship and it is definitely showing signs of its age. I was aware of this when I booked the cruise, and in spite of its age, we both have to say we had a great experience. Read Less
3 Helpful Votes
Sail Date: February 2019
We have enjoyed Holland America cruises and we liked the itinerary Nieuw Standendam offered. This ship exceeded our expectations. The rooms are nicely appointed, small, very functional and well laid out. Was great to be on a new ship, ... Read More
We have enjoyed Holland America cruises and we liked the itinerary Nieuw Standendam offered. This ship exceeded our expectations. The rooms are nicely appointed, small, very functional and well laid out. Was great to be on a new ship, everything is in tip top shape. Our room stewart was excellent and very attentive, thank you Ajaz. We mostly had breakfast & dinners in the dining room, the food was excellent. Some dinners were a 10+. Loved the menu contributions from each Chef. Provided a wide variety of choice. Enjoyed the free style dining option. We never felt rushed to get to dinner. We decided to take the drink package, which made the cruise even better. From morning coffee's at the Dutch cafe, bottled water throughout the day, cocktails during the day & wine with dinner. Option of having an after dinner liquor or drink while enjoying the great entertainment the ship featured. We loved the new layout. We went to all the musical venues and preferred this to the old stage presentation entertainment. The ship felt like it was geared to our generation and not the senior senior generation. I loved the art throughout the ship. Felt the ship was well thought out. Found this cruise to be the most relaxing cruise we have taken. Disappointment: Until the last day in the morning, we had an incident, maitenance was varnishing the railing where our lounge chairs were. I was sitting their for 5 minutes, when the maitenance worker pulled out an electrical mixer for the varnish, I decided to move out of the way and let maitenance complete this area of their work. I was gone for 25 minutes. The housekeeping staff removed our towels and belongings. When I came back with my breakfast in hand new people were in our chairs. I was not happy and were told we had been gone from the chairs for more then 30 minutes. I asked the housekeeping staff to call his supervisor & was told he would be there shortly. 45 minutes later, Sachin Houskeeping Supervisor arrived and after a 9 minutes conversation he did not have a solution, other then telling me he would have security review the tapes. We left feeling we were going to ignored. I asked our room stewart for the Manager of Housekeeping's name Mainz Lopez. By sheer chance I asked an officer where the Mangers office was and it was him. We sat down and explained the events. We asked for a solution which would make us happy, upgrade us to the retreat. Mainz was very professional, honest & said he would see what he could do. I am happy to say we were upgraded to the retreat for the day and Mainz included two monogrammed housecoats. We lost two hours of our last day...Holland America more then made up for this. We have nothing but excellent reviews to say. Read Less
2 Helpful Votes
Sail Date: February 2019
The ship was new and beautiful. Staff were fine, pleasant and helpful. The itinerary was fine - Eastern and Western Caribbean - it was 10 days, not 7. But the nickel and diming was bad - charging for ice cream on deck (gelato, they ... Read More
The ship was new and beautiful. Staff were fine, pleasant and helpful. The itinerary was fine - Eastern and Western Caribbean - it was 10 days, not 7. But the nickel and diming was bad - charging for ice cream on deck (gelato, they said), as an example. And you were pushed to the extra-charge restaurants, if you wanted better quality than the dining room food. The main dining room had poor menus, poor choices, and inferior cuts of meat, with the occasional exception. The Lido was good, lots of choices, and generally well prepared. It was better than most ships. Not so the main dining rooms, where the quality was inferior to other ships. We are Holland-American 4 star mariners, so we've had a lot of experience with their ships, and this was the worst ship for food and entertainment that we've had. There were two production shows and two other shows. The production shows had 6 dancers, NO singers, no band, and were boring +++. There were also two comedians on during the week, and that was it. The cost cutting came through big time. They certainly cut their costs, and it showed! And the show times may have been set for someone's convenience but not the guests. We take late dining so we can enjoy maximum time on board on in town. Usually show time will then be at 8:30 and 10:30 so early and late seating guests can both see the show. Not on the Nieuw Statendam, however, where show times were set so you could not have dinner then see the show. My wife was not able to get to a single production show during the cruise. There are of course other rooms where small groups were playing, but the production shows were slashed in quality, and it showed! Read Less
1 Helpful Vote
Sail Date: February 2019
Being as this was my first ever cruise, I don't have much to compare it to, other than my expectations..... Embarkation: Slow. We had wine in our carry-on's so had to stop at the table to have them "reviewed" and ... Read More
Being as this was my first ever cruise, I don't have much to compare it to, other than my expectations..... Embarkation: Slow. We had wine in our carry-on's so had to stop at the table to have them "reviewed" and listed. Once through there we went into the check-in desk area. That took forever! We had 4 of us in a cabin with 1 person having made the reservation. For some reason they could not figure out how to separate our bills so that each of us were using our own credit card for on-board charges, etc. We checked in on-line two weeks prior to the cruise and gave our credit card info there. After spending 20 minutes working on this at the check in counter they STILL were charging the one girl's credit card for all of us in the cabin. Finally after two more visits to guest services on the ship, after our 4th day at sea, they figured it out and we were able to view our on-board spending on our own separate accounts. Whew! Cabin: For having 4 grown adults (women) in one cabin (ocean view), it was surprisingly un-crowded (is that a word?). Our cabin steward came in twice a day, cleaned, put the couch back in the morning and pulled down the upper bunk each evening. We did ask for extra blankets a couple times and both times they were provided. We had the room with the extra shower/sink area which was nice for when all of us were getting ready at the same time for dinner, etc. We were on Deck 1 so we did a lot of walking up stairs/elevator rides to get anywhere. Also, by the end of the week, there was a horrible sewage stench throughout our hallway. Tried to ignore it but it was bad. Food: We mostly ate on the Lido deck with the exception of two dinners in the MDR (both gala nights) and one dinner at the specialty Italian restaurant. The food in the Lido was okay, mostly ate there out of convenience. Personally I felt it was a bit bland and just didn't have a whole lot of flavor. I found myself using much more salt than I normally would. Breakfast was better than lunch or dinner there. Made-to-order omelettes and crepes were great and they did have a lot of variety. Service in the Lido was very good and the call buttons on the tables were nice. First dinner I had in the MDR was not to my liking (fish dish), second dinner was an Asian noodle dish which was very good. Service in my opinion was slow. We had to wait quite a while between courses. Waiters were all very friendly and attentive though and we never had to wait for a table (Anytime dining). Dinner at the Italian restaurant again was just "okay", nothing special. But for $15/person it was worth it and a nice change from the Lido food. Entertainment: OMG!! This is where I think my expectations may have ruined it for me. I always thought that cruises were supposed to be fun and everyone was happy and having a good time and there was so much to do on a ship, there wasn't enough time to do it all. Not this ship. There was literally nothing for us to do. To be fair, the only "show" we checked out was the comedian who end up being more of a magician (yawn). We tried so hard to find fun on this boat, it just wasn't there. The Billboard's music trivia was the only entertainment we found fun and that was only for a half hour each evening. Unless you wanted to take a Microsoft class or learn how to enhance your photos or play Bridge at 4:00 in the afternoon, there was nothing to do! I'm not kidding when I tell you this boat was filled with mostly 80 somethings (I'm a 40 something). We were playing "geriatric Bingo" to entertain ourselves. Spot a walker, check, spot an oxygen tank, check, spot a rascal (or 10), check. The aft pool on the Lido deck was labeled adult only, which made me laugh because really, there were about 10 kids on this entire boat. I felt like I was in the Twilight Zone and all the kids had been removed from the planet. We would be in awe to spot a teenage girl and think "oh look, poor thing, she must be bored out of her gourd. And the hot tubs...well they were more like bathtubs. Personal hot tubs at home are bigger than these things! What were they thinking? We got in one with an 80+ year old couple and the woman gave us the dirtiest look and got up and left. We asked her husband, "was it something we said?", he replied, "no, more like what you did", then he got up and left....what? How rude! Not our fault these things are so small! Didn't know we were supposed to take a number. And unless you got up at the crack of dawn and put a towel on a chair by the pool to save it, you were screwed. To be fair, I've heard this happens on most cruise ships. Not cool! Excursions: These were our saving grace! HMC was the most beautiful place I've been to. Loved every bit of it. Did a kayak excursion around the lagoon, had a nice lunch provided by HAL and then enjoyed the beach. All of the chairs were taken by the time we got there but we didn't care. We grabbed a beer (or 2) at the bar and stood in the water the whole time. Ochos Rios, Jamaica was a blast too. We did the tram/bobsled/zip-line at Mystic Mountain. Fun!! First time on a zip-line. Scary but exhilarating! No excursion planned in Georgetown, Grand Cayman so took a taxi ($6/person) to 7 Mile Beach and parked ourselves there for the day. Nice beach, had lunch at the beach bar. Met a couple from the Carnival Vista who were having a riot on their boat. They told us all bout the hysterical comedians, table-top shuffle-boards, corn-hole, dance bars! We were telling them our experience, they were crying laughing. They felt bad for us, lol. At that moment I decided my next cruise will be a Carnival cruise. Just want to have fun!! We're booked on the Carnival Magic in December, woo-hoo! Disembarkment: They provided tags for all of us to put on our luggage, which we set out in the hallway the night before, and assigned us a time. Things must have been moving slow that morning as we didn't get called on-time, about a half hour late. Found our bags pretty quickly but waited in about a half hour line to go thru customs. All in all, not too terribly painful. Bottom line is the ship itself was nice. The one girl in our party who has cruised with ROI did remark a few times how closed off this ship felt to her, she was used to a much more open-airy feeling. The artwork was pretty cool and everything was brand new. The crew was amazing. Always friendly and smiling. I think I was just looking to have a lot more fun on the ship itself and was left very disappointed. The crowd was much older than I anticipated and quite frankly kinda stuffy. Just not for me. Read Less
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