We choose this cruise because of the ports of call. Two ports were changed prior to sailing but their email indicating a change went to SPAM, and we didn't find it until it was too late to change the trip.
We were really excited to go to Curaçao as well as Key West and Panama. Curaçao & Key West were canceled prior to the sailing, Panama was canceled the day before arrival. We were refunded ...
This was our third cruse on the Rotterdam and the best one yet. We were on the 21 day sailing in Neptune Suite which was absolutely beautiful. The balcony was so large it could be used as a dance floor. Our cabin attendants were excellent. They were there in the morning and evening and any time in between that we asked. They were friendly, polite and professional. They did an excellent job. ...
We have been on 45+ cruises and this ranked at the bottom. We requested a wheelchair assist and all that happened was we got shuffled through the regular access points. Finally we saw a wheelchair go by us. We asked about our assist and was told we were in the wrong waiting area. We eventually got a wheelchair up to the ship. We all agreed that the Cruise Director be demoted. Shows that people ...
Stateroom 61** on April 2 sailing.
Chose this cruise for its itinerary.
The good:
-Room steward for our Stateroom 61** (Yurid?) was outstanding.
-Tamarind restaurant - Bonita and Ing Ing were five star servers
-Butler who was assigned to us for Half Moon Cay - Alvin - was outstanding
-Deck 11/explorer lounge is a beautifully kept place.
-Timely room service every morning ...
I am incredibly disappointed with HAL. I have traveled multiple times with this line and was always delighted.
That is not the case with my recent sailing on the Nieuw Amsterdam. Cleanliness was not a priority. In my cabin room, debris, old contacts, and gooey stuff were left in the trashcan, the bathroom floor wasn't clean, and neither was the area around the sink. The countertops in the ...
I love to watch the show Mighty Cruise Ships on the Smithsonian channel. One of the episodes was on the Nieuw Statendam. After seeing the show I decided I wanted to sail on this ship. I was not disappointed! The food was excellent! Service was great throughout the ship. One thing I was disappointed about was that I believe because of cutbacks there were no sommeliers in the dining room. The ...
Our last RC cruise was so bad with drunk out of control college kids we opted for a cruise with passengers of similar age and interests The cruise line has done a lot of cutting since we last cruised with them. Less food portions, help and activities. Ship was spotless clean We did Club Orange and do not recommend spending the money on it. Canelettos was excellent. Pinnacle grill ...
We had an opportunity to sail so inexpensively, I simply couldn't say no. Honestly, we had two inside cabins for two weeks at a total cost of $256, plus taxes and gratuities. On top of that, we received credits totaling over $400. None of that is a misprint.
So it's hard to be hard on HAL. I'm not "that guy" - I almost never, ever write negative reviews. But ...
I'll start with the positive. ...
We picked this cruise because of the selected stops and reasonable costs. Of course, after adding the insurance and fees it cost more than planned. Food in the main dining room was good although could be quite the line depending on the time of day. Lido Market (buffet) was frequently crowded and food just average at best. Many times had to go get our own drinks as otherwise would have finished our ...
We went on this cruise as part of a charter
The staff was delightful, and our cabin certainly fine, except for the last night when we were flooded by water from overhead
The aspect of this cruise we did not care for was that there were so many extra charges. All alcohol was an extra charge drinking water was an extra charge. The food was lovely in the dining room, but the dining room was ...