Old ship, not remodeled. Staff on the ship work very hard, could not overcome poor management and worse leadership.
1- no smoking ship but when we complained about the cabin next door smoking all time. They were to busy to do anything. Several trips to the front desk.
2- very poor communication from the top.
3 - should have left and returned from Venice but instead we got a very ...
We selected this cruise to celebrate my husband's retirement. The combination of ports and transatlantic cruise was the perfect fit and the time of year was just what we were hoping for. We flew into Venice a couple of days prior to sailing and enjoyed checking out the city. The problems started once we arrived in our cabin and discovered the toilet did not operate. Nor did it work the next ...
I chose this cruise because of the wonderful ports offered and because I had previously cruised with Holland and been quite pleased. It was a mistake. . .. a horrible mistake, The ship is in great disrepair aesthetically. From chipped and peeling paint, to dirty mats and peeling closet rods. The Oosterdam needs to be placed in service and cleaned. Other cruisers were similarly complaining ...
We were on a 12 day Greek Island cruise that started in Venice and finished in Rome. We chose the Westerdam because of its ports and day trips. The ports were everything we hoped for. Athens, Mykonos, Santorini, Olympia, Delos, Naples were all wonderful.
We had a Neptune Suite in cabin # 7151. The ship had been recently refreshed and as a result the cabin was quite nice. Spacious, clean ...
This was my 12-13th cruise and we had heard that HAL was among the best -- we found them among the worst. Poor, absent, on the verge of unfriendly, service; room steward constantly complaining about being overworked. Truly awful, repetitious food with few choices (even their BBQ was bad -- cold and VERY few choices); the simplest things, like getting a glass of milk,were all but impossible and the ...
A comprehensive review of OUR HAL EXPERIENCE on the 09/28/16 Oosterdam 12nt Mediterranean Dreams cruise follows.
Summary: With the exception of the two very negative experiences, our overall HAL cruise experience was nothing out of the ordinary. I highly recommend reading through all of our experiences listed, while paying special attention to the deal breaking experiences detailed at the end ...
After an awesome Med cruise with Celebrity in 2015, I tried HAL in 2016 and was bitterly disappointed. Service was nowhere near as good. Room attendants weren't available most mornings and when left 4 messages over 4 days at their number they later said "sorry we were busy". The buffet is NOT a buffet, it is a cafeteria and you have to wait for someone to serve you, making it difficult to try a ...
Venice' hotel was nice clean and a bus was just outside of hotel to centre of Venice.nieuw Amsterdam we got to Dubrovnik and had a lovely day we were looking forward to kotor, Corfu, Florence, and Livorno but we didn't get there.Thecaptain announced he couldn't get to these ports because of storms yet the oceanana p/0 was mourned next to us and got there in time,if he had left at his usual time of ...
From an experienced cruise traveler: STAY AWAY FROM THIS CRUISE LINE
Worst cruise ever.
The ship was being repaired while sailing. Huge amount of noise. Debris falling on the balcony. Top deck not accessible.
Any-time dining restaurant: Running out of food items. Running out of WATER!! Very limited service hours. Scarce number of table attendants. Not enough tables for the number ...
This company understaffs their ships. Not enough crew members to serve the passengers properly.
The ship sailed before dry dock repairs were completed (we found that after the ship left port!). Repairs were done while sailing. Loud noises. Debris falling in balconies. No access to top deck.
Limited view balcony not disclosed at time of booking, but charged full price.
Any-time dining ...