We were informed this voyage was the 2nd voyage for the ship since coming out of dry dock for restoration and refresh. While the company certainly did a brilliant job with the refit of the ship, they appear to have fallen far short of expectations in terms of customer service and dining. We had a truly awful experience on our cruise from Venice in early May, and based on this experience would ...
We were a party of five friends who booked this cruise specifically for the destinations of Istanbul and Ephesus in Turkey. When the unrest started in Istanbul H&A changed the itinerary for two nights in Athens which although disappointed we understood, however shortly before our cruise they also changed the itinerary again and remove Ephesus and substituted Albania. We were extremely anger ...
We sailed with the Eurodam in April from Barcelona to Venice and enjoyed it very much, so much we considered to try and stay on board for another 12 days and do the return trip! We had a Neptune Suite (7063) which was wonderful. After arriving back home, we immediately started to peruse HAL cruise book for the next one which we booked for September to the Greek Islands and Turkey. This time a ...
No its not a spelling mistake, we were previously fans of Holland America (HAL) prior to our Eurodam cruise from Venice. Following the recent security scares in Turkey HAL decided it would substitute Istanbul and Ephesus with an extra day in Athens and a day in Albania! I have never met anyone who has visited Albania and now I understand why. Oddly HAL have no security concerns with 21,000 people ...
It was not a good experience for a cruise trip. Oosterdam is a very old ship. It even lost all power more than 1 hour during our trip. Besides, I requested a 3-people balcony room but there was no sofa bed in my room. They asked me to sleep to the other room which was very far away from my room and it was so inconvenient. The good thing was that they finally asked somebody else to switch the ...
What a shame HAL can't get it right, the reviews are telling the story,take notice to the reviews, you are hitting your customers with too many add on costs.
$12.00 us per day per person cabin gratuity to pay for wages..total rip off!
Over priced beverages then you add a gratuity charge on top...total rip off
Port excursions charges are double the price you can get at the ports ...
Venice was nice hotel good location, thought the ship was gorgeous food lovely sometimes cold , waiters great and room attendants too we went Holland America because it was our 38 yrs anniversary and loved the itinerary we had been to Florence, Rome, piza,before but wanted to go to Dubrovnik which we did and had a great day we were looking forward to Corfu,kotor,lovorna we did not get to see them ...
The above referenced cruise was the most disappointing my wife and I have taken. under the guise of inclement weather the captain cancelled three ports reducing the itinerary by 38% from eight to five. he made several announcements that existing weather conditions eliminated any possibility of making alternate ports throughout the entire coast line of the Mediterranean. in lieu of visiting ports ...
I was led to believe I was going on a 5* ship so was hugely disappointed when I boarded. Our Signature Suite was nothing more than a very large cabin with no proper seating area. In order to watch TV one had to perch on the bed as the giant screen was on the wall above the sofa. It was drab - everything was brown or beige, no flowers or bottle of wine to welcome us as we've had on other ...
We have travelled on a variety of cruise lines Ncl, Princess, Rcl and P&O and thought we would try a new line. We were very excited to be travelling on a 5 star line...what a disappointment!
The good
Large inside cabin, ports of call and the length of the stops. BB Blues singers and musicians were magnificient high energy and talented. Formula one tour was good. Drink prices were average ...