Holland America Line Vancouver Cruise Reviews

After booking and paying for this cruise, we got an update stating that our first port of call had been cancelled then a second port of call had also been cancelled, the replacement on the first port had been changed to Seattle, we live in Vancouver BC, the second cancellation no substitute provided. While on the ship other ports had also been cancelled one due to weather one because of civil ...

I had an 18 day cruise/land HA trip to Alaska. The crusing part on Noordam was great in terms of seeing a beatiful scenery. The rest was OK - the food was not that impressive and there were not a lot of activities. The staff was very nice. The land portion of the trip was somewhat disappointing - the hotel in Anchorage was dirty and not very attractive. A month before the cruise, I had an ...

Holland America Volendam Ship June 2023. Unfortunately we had problems in almost every area which sadly for us is a first. We are not the complaining type which saddens me to have so many bad experiences on one trip even. I understand the minor hiccup or inconvenience but this trip was a catastrophe from before leaving the dock even to the point of being escorted off the boat under medical ...

We chose this cruise as family members had sailed the year before on the exact same ship, same time of year and same itinerary. Based on their pictures and commentary we decided to give this cruise a try. HUGE MISTAKE! We booked a Neptune Suite and stayed two nights pre cruise at PanPacific Hotel in Vancouver. This hotel is amazing and we highly recommend for pre or post cruise ...

Nice ship, pity about the rest. No evening entertainment, a dance trip for 45 mins twice and a 4 boys singing once in the “show room” doesn’t cut it. Cold food Always! and and the buffet room was way too small for 2500 people, a bun fight at the OK corral, never any seats, and that was whenever you went. Rolling Stones tribute band (120decibels) competing with a repetitive “blues band” (pity they ...

We originally chose this cruise because of the shore excursions. The excursions, for the most part were very good, although the timing of getting to and from them was certainly not done for customer convenience. In one instance we had two shuttles returning to the boat. they would not let us get on the first one which left half full. the second now was stuffed with not space to move, and no air ...

We will not be cruising with Holland America again and most defiantly not from Vancouver 5 hours it took of queuing and being herded around to being ushered to find our own cabins with the key in the door no explanations or greetings cabin was ok just what we had booked. Ques every time time we wanted to get to customer services as soo many people complaining , the lifts were dirty clearly not ...

To be honest this was our first cruise. We chose hal because of its past reputation with Alaska cruises. Let me say right away, Alaska and Glacier Bay were outstanding. if you ever get a chance to visit Glacier Bay you must do it. It rates up there with Banff. However use another cruise line. Embarkation took three hours plus, thousands of folks stuck in one building being shuffled around like ...

I took neighbours on the Koningsdam in August 2022 and everything on the ship was delightful. Barely eight months later, almost everything on the ship was appalling. Gustavo Antorcha, HAL CEO, has stated: On each ship, the guest experience attracts cruisers back again and again with the best live music at sea, a culinary program that rivals the best land-based restaurants, and engaging ...

Booked this cruise because HAL markets itself as the Alaska experts (75 years going to AK). What a mistake. The ship was at 70% passenger occupancy but 50% crew occupancy. Customer service was horrendous. There were no assistant waiters in the main dining room, so the waiter cleared the dirty dishes from the tables and then delivered our food (after considerable delay). The guest services ...