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5 Holland America Singles Cruise Reviews

Attracted to cruise because it visited Cuba - first time on Holland America after approximately thirty prior cruises - Ship was in total disrepair - Booked four cabins near elevator bank to accommodate ninety year old birthday celebrant - ... Read More
Attracted to cruise because it visited Cuba - first time on Holland America after approximately thirty prior cruises - Ship was in total disrepair - Booked four cabins near elevator bank to accommodate ninety year old birthday celebrant - By end of ten days only one elevator cab was running for passengers resulting in extremely long waits to move around ships - Crew has to use one elevator as theirs were out of order - One day elevator opened and we saw crew member with carts of filthy linens! We were told they were waiting for parts - Public bathrooms on pool deck 11 were out of service from first day until last day - waiting for parts. We were directed to use facilities on same deck at rear of ship through buffet area - One stall only - filthy - no towels to wipe hands - Complained but to no avail - Leaking safety sprinkler valve on 12th deck down onto pool deck for entire length of cruise - Pool deck was always wet and slippery - Cone saying “caution wet floor” with no attempt to repair - Food was inedible with exception of breakfast - Too little personnel - family style trays of food were not refilled when empty - Italian specialty restaurant was disgusting at best - Entertainment crew shows would have been okay as high school productions - Cruise director wore same decrepit suit and dirty shoes nightly - Commented it was a uniform! Sent complaint letter to President and CEO of Holland America about all occurrences - Received response from customer service (not from Pres. or CEO) - Surprise! She claimed all issues were related to awaiting spare parts - Offered $100.00 discount per person on future cruise - Insulting at best - As repeat cruiser on Oceania they offer 10% discount on cabin which works out to hundreds of dollars and well worth every penny - Will never sail with Holland America ever again and neither should you Read Less
Sail Date January 2019
Dear all My room no. Is 8012 in ms nieuw amsterdam. 23rd June departure from vancouver There are several issues. Let me point out each one 1. I am pure Hindu vegetarian traveller. Before booking I had clearly asked that I need ... Read More
Dear all My room no. Is 8012 in ms nieuw amsterdam. 23rd June departure from vancouver There are several issues. Let me point out each one 1. I am pure Hindu vegetarian traveller. Before booking I had clearly asked that I need Indian vegetarian meal. I was clearly told yes Holland America is best vegetarian friendly. On coming the same turned to worst nightmare On first day of lunch it was told that there were less supply as new supply is being refilled and from tommorow you will get variety of food. Told ok no problem. Let's manage a day while all other had there full option to eat. From 2nd day the same is situation till day 6.either something is over or we will do tommorow but there is no tommorow than. Had Worst experience where I had taken a naan and just yogurt to each and tried to break naam with hand and in couldn't and than with teeth than too it was unbreakable. Given it to chef MR mani who told me this is hard one requested by guest but no guest request a UNBREAKABLE NAAN as it is to eat and not a sovenier at the room I was told daily to contact Mr mani and he will make seperate but my simple question is why we are not provided quality food and substandard is done between guest who complains and some they are normal and no complain gets the unbreakable naan. Matter reported to charnea guest manager at lido market. Most Indian on cruise if asked are satisfied than you can see the reply 15 are there in my group. The best person who eats in to most item in our group it wss also now fed up. There are no variety. I had complained on day 3rd breakfast where I had waited 1 hrs for a menu item before the steward came to me and told item is wrongly written and had complained to Denise who was manager for in room dining and she called chef Mr siva Kumar who says he is only one Indian chef and have 120 people to handle alone. There is no fault of him seems and so called Denise in front of Mr siva Kumar and told her what Mr siva said as this is fault of Holland America side that enough staff was not provided though clear booking was done with passport details nationality and even telling our food preference to booking agent. Even in Indian item. Name tags are not being put and the same counter is mixed with non vegetarian. 2nd greenhouse spa Offered hydro pool and thermal suite package at 219 per couple and was booked by me immediately on the day of embarkation and was told only last 4 space left 35 couple. 70 person is the max allowed. All good for 2 days and than came the day of skagway where board was kept for the same thing of 130 dollars which was only for skagway joining passengers but to my surprise they took booking from all the guests who boarded from Vancouver too and with bargained price of 90-100 dollars for couple. Right now there are much more than 70 persons and had told first day that I would only do it if the max cap of 70 is maintained. It is like public pool now and also with this bargain thing totally dissatisfied with working and demand a strong refund for the same. Also all general public is entering the hydro pool as the door is not kept closed 3rd room shower had fallen when it was turned on leg on first day of cruise which can't be allowed as it was not checked 4th room ac not working properly complained on first day is not resolved till date. 5th highly overcharged from exc tours. Don't buy they don't care for us Team to my surprise I found that white pass railway done by me through exc tours is also price higher than the price given on its official website Matter report to Mr lyron who was not ready to agree the fact first that it's overpriced. After giving him proof he have taken time and than comes with terms and conditions no where published. Mr lyron says this offer is only for online purchase and sent letter of terms which wasn't available online. no where that terms are published online Also if its for online only it should have been clearly written on main page This is program with Holland America that you try to earn 10 dollars more for anything and everything after normal profit and than just tell to read terms where nothing was told to us like this. Point 1 reported to Denise and charnea as well as guest manager Mr Jorn Point 2 reported to mr jorn who committed me to get back to me within next 24 hrs. Point 3 and 4 reported to housekeeping Point 5 reported to lyron exc manager on board Read Less
Sail Date June 2018
My stateroom was changed without my knowledge and consent and it was worse than the one I had reserved. The new stateroom was located next to the front door and had strong vibrations and terrible noise. The stateroom's door kept on ... Read More
My stateroom was changed without my knowledge and consent and it was worse than the one I had reserved. The new stateroom was located next to the front door and had strong vibrations and terrible noise. The stateroom's door kept on continuously banging . In the shower compartment the pipe was clogged, and the water in the faucet almost did not flow. Within three days I asked to fix the pipe and faucet, but customer service manager answered that nothing could be done, and there was no another available stateroom. But it was a lie. The stateroom next to mine was available. On all my claims, eventually I was offered a room with a significant surcharge. It was just outrageous. There were also very few sun loungers on the decks. People had to wake up as early as possible to get any. Every day there was a strong smell of paint on the decks. Food and disserts were good enough Read Less
Sail Date March 2018
My sister and I booked our cruse thru the cruse agent. We asked for a quiet cabin away from any ice machines, elevator, area with music etc. A quiet area. The first night we heard banging, and what sounded like something heavy rolling over ... Read More
My sister and I booked our cruse thru the cruse agent. We asked for a quiet cabin away from any ice machines, elevator, area with music etc. A quiet area. The first night we heard banging, and what sounded like something heavy rolling over concrete. We were under the 24 hour a day active ships galley. After being told there were no other cabins available, we asked for one of the ships land tours instead. They would not but sent us chocolates and a sorry card. We were stuck on a ship where could not get any sleep. Sleep deprivation is used to break down prisoners not people on vacation. Long miserable story short we got on the ship August 5th 2017 and off on the 13th. On the 13th we got off the ship and took the ships transport to Anchorage for our after cruse vacation. That very afternoon my sisters went to bed in the hotel with a fever. When the fever spiced to 103.8 I took her to Alaska Regional Hospital in Anchorage. She has a horrifying case of bacterial Pneumonia. She is still in the hospital today August 25th. PS, I also have Bronchitis and was put on Antibiotics. No ship should have a galley over cabins. Put it over the shops or anyplace where people are supposed to be able to sleep. The ship is ask horrible. To them a movie about Alaska and people talking about Alaska is considered shipboard entertainment. The food in the dining room and the coffee came out cold. The nice buttery croissants came out refrigerator cold. We met people with kids who told us that the kids went to planned events and nobody was there. When they complained they were told they were not there to entertain their children .WHAT????? Read Less
Sail Date August 2017
I almost don't know where to start. I set up the cruise thru them directly and told them I would need a room for 4 adults over 65. we were assured the cabin would fit our needs. It did not! One of the beds pulls out of the ceiling ... Read More
I almost don't know where to start. I set up the cruise thru them directly and told them I would need a room for 4 adults over 65. we were assured the cabin would fit our needs. It did not! One of the beds pulls out of the ceiling over the head of the bed. None of us could manage that crawl in to the shelf. When I brought this to the attention of the front desk ( they have very narrow hours) I was told they were in a meeting and would get back to me. S 2 days into the trip they offered me sleeping accomadations in an unused cabin on the lowest deck for only $900.00 more. We waited 4 hours from our flight into Seattle until we boarded the ship. Most of that standing inline. When we got onboard at last , they closed the buffet and we had not eaten it was 2:30 and they didn't care. time for a lifeboat drill standing on deck in the sun huddled together. then it got worse. From a staff that was hard to find and slow to help, to a 30 minute wait to get a hotdog. The buffet line was not held at proper temp and if it was on land they would be closed down as unsafe. Soups barely warm and they delivered all baked potatoes so cold they would not melt butter. It was a complaint shared by many. This was my Seventh cruise and the first and last with Holland. Read Less
Sail Date May 2015
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