Most of the staff is very kind on a regular base. When it comes to complaints at the front desk (disputing charges for excursions we did not book and participate) staff appears to be stressed and less friendly.
Food in the main restaurant was good, but spare ribs could not be cut or chewed from the bones.
The navigator app did not always work when mostly needed to show room key barcode, ...
My only real complaint was the lack of any real activity for the kids. The loft was only open 1 time per day, at 10 pm. My kids were bored because all the other stuff HAL has is more geared to seniors. I love cruising HAL for this, because it tends to be more laid back, but for this cruise it was a giant drawback. As far as entertainment, Carlos was a superstar. The various gameshows and ...
I originally booked a class I inside. As sailing approached Emails with upgrades started appearing. Each one lowered the upgrade price and the final was $50 to a window, $149 to a verandah and $1300 to a suite. I was placed in an outside room with a floor to ceiling window on deck 4. It was mostly obstructed by a lifeboat but the natural light was nice.
Food and beverage were both better than ...
Travelled to alaska on Holland America. First, this cruise line has zero entertainment during the day. With over 3 sea days, choose another ship with daily entertainment. Night time entertainment was limited. The comedian was on for half an hour. The Lincoln Center stage music happened maybe twice and lasted for half an hour. Went on the train trip in Skagway. 10 minutes into the trip, the engine ...
I choose this cruise for the itinerary. We loved our suite except for the terrible bed.
All of the staff on board were so happy to be back. The food was not up to Holland's standards. no cream for our coffee, very poor quality beef, The only really good meal was in Rudy's Sel de Mer and Tamarind. I do have to say that staffing is still an issue for the cruise line. This could explain some of ...
I had recently taken a cruise up the coast of California on the Celebrity Summit. It appeared that they had cut corners on food, cabin fitness, staffing and all aspects of the experience. More cost, much less given. Not so for the Eurodam !. Fabulous service, amazing food and variety, great logistics for embarkation and debarkation. (word to the wise, if check in begins at noon, come two hours ...
Health:
Two old ladies went on this cruise and had a great vacation! We are seniors and my friend's husband attended a family wedding on the other side of the country while we sailed the seas. We were concerned about CoVid but decided to trust HAL's commitment to health. We were not disappointed. We wore our masks throughout the cruise, everywhere, except when eating, drinking or in our ...
We chose this short cruise to discover if we liked the Pinnacle Suite before we booked a longer voyage. While spacious and well laid out, the hot tub and music system were broken and unusable. Our friends booked other staterooms and we planned on using the Pinnacle suite for hosting. It's a shame when paying a premium for accommodation that such key amenities are not functional.
The staff ...
We love to cruise! We chose this 14 day cruise with HAL because of the number of days at sea and the closer proximity to where we live. The ports of call were great--the Sea of Cortez, San Diego Santa Barbara, Victoria and Vancouver. I dislike writing negative reviews. We will always make the most of our cruises, and generally make our own fun. Here is what I wrote on the survey to HAL. ...
Thought it might be better for our age 65. It was so boring and everyone on the cruise was asleep between 7-9 pm. Activities were designed for people in a nursing home. Food was terrible and two meals had hair in them. Laundry service ruined my pants and under garments Entertainment was bad and had the same shows often. Excursions were canceled and we were not notified until the moment we ...