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279 Holland America Seattle Cruise Reviews

The staff on the ship was wonderful. Definitely no complaints there. The excursions were fine. We did not like the cabin (1885), as it was right across from the janitor's closet for the room stewards and we heard them going in there ... Read More
The staff on the ship was wonderful. Definitely no complaints there. The excursions were fine. We did not like the cabin (1885), as it was right across from the janitor's closet for the room stewards and we heard them going in there and out, all the time. Often it sounded like they were rustling our door to come in. On the other hand it was midship, so the cabin was close to the stairs and elevators. The other issues were 1) On the 6th day, brown water intermittently came out of the faucet. We reported this to the Front Desk who said to let the water run for 10 minutes and they also sent complementary bottles of water to our room. Which we used to brush our teeth and rinse our mouths. We tried the ten minute running of the water on several days thereafter but the intermittent brown water continued the rest of the cruise. We were uneasy about washing our hands with this water but we had no choice. 2) The reception of the TV in the room was spotty at best. This was frustrating, as we like to keep up with the news via TV but often there was no picture. The dinner dining was the highlight of the cruise. OMG those deserts, I gained 4 lbs. The table service was just great. At home I work out a lot, so I went to the gym for at least seven of the 14 days. The gym was just average but on the other hand not very many cruisers used it. I would guess HAL is conflicted on how nice to make a facility that is so rarely used by the cruisers. One big issue with the gym was it was too hot. I worried, as a senior, if working out in that heat would be a strain on my heart. I was always drenched with sweat when I left. Read Less
Sail Date July 2017
We chose this cruise because it is one of the few 14 day'ers to Alaska that does not repeat ports and we had not been on HA since 2006, when we "started late". The total experience was a really pleasant surprise. Enjoyed ... Read More
We chose this cruise because it is one of the few 14 day'ers to Alaska that does not repeat ports and we had not been on HA since 2006, when we "started late". The total experience was a really pleasant surprise. Enjoyed porting in Anchorage for the first time and really liked the tour to the zoo, there, since we had not been there since 1984, on a non-cruise trip. Embarkation was effortless and checking bags through to LAX worked well. The suites were nice, and the two concierges in the Neptune lounge were very helpful, especially in getting our dining reservations changed to a window table for 4, since we had a couple of friends that we wanted to dine with at the early seating. The shows were very good and the crew was great. Have 2 more HA's booked, along with 9 others. Was cruise number 71 since 2006. Looking forward to the Konigsdam next July. We would do this cruise again for sure. Read Less
Sail Date July 2017
We went took the 7 day Alaskan cruise out of Seattle. This was our 2nd time to Alaska on the Oosterdam. We had Signature Suite 8065 and our 2 friends had a Verandah just down the hall. This review will be just some random thoughts. ... Read More
We went took the 7 day Alaskan cruise out of Seattle. This was our 2nd time to Alaska on the Oosterdam. We had Signature Suite 8065 and our 2 friends had a Verandah just down the hall. This review will be just some random thoughts. First, if you are thinking about Alaska a balcony is a must. IMO. Worth the extra $$. General Pros: if you want a relaxing cruise this is it! No hairy chest or mixologist contests. No pushy photographers in your face all the time. No drinks being pushed hard. Plenty of nooks and crannies to sit and watch the scenery or read. If you want to party hard this is not the place. I had read how the ship shuts down at 11pm but there were plenty of things going on that started at 11pm for night owls like me. As much as Carnival? No. But plenty of options. Cabins: The upgrades to the suite are nice. Huge HD TV and an abundant choice of movies to watch or news or sports channels. Love the outlets for charging electronics. Music: BB King Club band was great! Tabitha & Timothy the lead vocalists can really belt the songs out! Main stage shows - not my thing. Although the live music backing an Alaskan documentary was awesome and the magician was funny. The dueling pianos were next to the casino were terrible. Since I like to gamble, in the casino, I was forced to listen to their pathetic renditions of various music. Spas: See thru showers in the ladies changing room in the spa. What male thought of that? Hydrotherapy pool and Ceramic warming chairs were very nice but at $299 for 2 for the week it's getting overpriced. Dining room food & service: we had anytime dining and never had to wait but boy was service super slow. I have been on a lot of cruises and this was the slowest ever! Food was OK. Sometimes very good - sometimes not. I think waiters have been given way too many tables and this has affected service. Room service has declined. Menu is limited and now charging $$ for certain items. We ordered coffee in the morning and it was on time and hot. Casino: The casino shrunk! Half of the casino has been taken over by the dueling pianos and a bar which stayed empty most of the time. I did hit $926 on a slot machine on the 3rd cruise day. Compared to Carnival - there is nothing going on in the casino. The host did buy me drinks on 2 different occasions which was nice. Excursions: Juneau: we went on a whale watching and Mendenhall Glacier excursion that was purchased online from Juneau Tours. Much cheaper than HAL and it was excellent. Saw whales and had plenty of time at the Glacier. Ketchikan - we booked a helicopter tour for $89 each once we got there, which flew us up to look at the mountain lakes and goats! It was great. Sitka and Victoria we just walked around since we had been before. Embarkation/Debarkation. Both fast. We used Port Valet to handle our bags straight thru to our home airport and that was nice. Free service! A shared yellow cab was a $40 flat fee from the port to Sea-TAC. Much better than a shuttle or bus. Cons: long, long, lines in the LIDO. We had to search and search for a place to sit and several times took food back to our cabin. SLOW service in dining room. The dreaded intestinal virus was running rampant on board so during the whole cruise there was NO self serve in the LIDO. All silverware and salt/pepper shakers were taken off the tables. You could not even get the normally self serve coffee and water! I do have to say that they were cleaning everything on board. Pools/hot tubs were emptied, scrubbed and refilled. Hand rails were constantly being wiped down. Elevator buttons and even the slots were scrubbed as soon as someone got up. BINGO - still have it several times. Gave away cruises and $$. I didn't win! Pictures for sale - way too expensive. $39 for the 8x10 sheet. I love HAL for Alaska. It's all about the scenery. They have a ranger commentate during the scenic cruising and they have a lot of Alaskan shows to watch on the main stage and on TV. If you interested in learning more about Microsoft/digital cameras they have plenty of classes to attend. America's test kitchen is also a place to learn more about cooking. I did not attend either...maybe next time. Read Less
Sail Date July 2017
The Oosterdam was a beautiful ship. I do recommend upgrading to a varanda suite when cruising to Alaska. My husband and I spent alot of time out on our deck watching the mountains roll by and looking for wildlife. We also used that setting ... Read More
The Oosterdam was a beautiful ship. I do recommend upgrading to a varanda suite when cruising to Alaska. My husband and I spent alot of time out on our deck watching the mountains roll by and looking for wildlife. We also used that setting to complete a few crossword puzzles together and enjoy coffee and cocktails. Great alone time! We were in suite 8072 which is mid-ship which is a location I also highly recommend. Rough waters were much more apparent at the front and back of the ship. The motion was obvious! Dinner in the MDR was delicious! The same food is also served in the Lido Market, it's just not presented like it is in the MDR. We had steak and lobster in the MDR and the proceeded to the Lido Market for more lobster. Read Less
Sail Date July 2017
I will start with the bad, and end on the positive. BAD: Food quality was not good. I would say it was adequate to slightly sub-par. This was my first Alaska cruise, and the last time I did another cruise was in 1994, so I may ... Read More
I will start with the bad, and end on the positive. BAD: Food quality was not good. I would say it was adequate to slightly sub-par. This was my first Alaska cruise, and the last time I did another cruise was in 1994, so I may have had unrealistic expectations. But on that cruise, I was sincerely impressed by the quality of the food, and the diversity of options available. With that being said, I was disappointed with almost all of the meals. The penultimate night with surf and turf was truly a let down. The lobster tail was paltry at best, and was chewy (I don't know how else to say it). I know that I could have ordered 2 or even more lobster tails, but I was really surprised at the diminutive appearance and rubbery texture of the lobster meat. In fact, I even decided to go up to the Lido deck for lobster redo, and the 1/2 tails had more meat there! Filet Mignon was okay. The sad part is I have had better at Outback steakhouse, but again I could have had 1 or 2 extra steaks, so the quantity could have made up for the lacking quality. In the end, I settled on getting a Caesar salad for every meal, and then venturing into the unknown, which was usually disappointing territory, for the rest of the meal. The pizza "bar" was especially abysmal; it consisted of a decent dough with a light dusting of sauce and toppings. Even the salmon was sub-par, and we were in freakin' Alaska!! BUT my biggest complaint was the waiting in line whenever I left the room. Breakfast - stand in line to get the eggs, etc. Then stand around looking for and then eventually waiting for a table or seats to open up. Lunch - you guessed it, more lines. One time on the Lido deck, I timed it and it took 45 minutes to get through the line to get food, get water, and then find a table to sit down. Dining room has to have been better right? Nope. On each of two consecutive evening dinners, it took OVER 1 hour to get our main entree! We were told on one occasion that they were understaffed for dinner, so we should go somewhere else, and we gave up twice waiting in line for breakfast at the Dining room. ** I need to add that my father (who accompanied me on this trip) completely disagreed with me about the quality of the food. His review would have a much higher appraisal of the food, and he has gone on a number of cruises, whereas I have only been on 1 other cruise. GOOD: They take care of everything for you. The service was exceptional (and charged accordingly - about $180 for the week's room services). We saw whales from our room during both the day and at night. The shore excursions, which cost extra of course, were all well vetted. We enjoyed each of them, and felt we got our money's worth of value. Alaska is amazing in its scope and diversity, and we had great weather almost every day. Hubbard glacier was amazing, especially when the sun came out. Our fellow travelers were interesting and friendly, and we look forward to keeping in touch with a number of them. I will fondly remember this cruise for the sights and service, but will do my homework next time, and go with a ship / menu that is more in line with my culinary expectations. Read Less
Sail Date July 2017
14 day itinerary took in most Alaska ports and it was so comprehensive. Seeing the Hubbard Glacier up close on a sunny afternoon was amazing. Also, cruising Tracy Arm while avoiding ice chunks shows that HAL has a wonderful navigation ... Read More
14 day itinerary took in most Alaska ports and it was so comprehensive. Seeing the Hubbard Glacier up close on a sunny afternoon was amazing. Also, cruising Tracy Arm while avoiding ice chunks shows that HAL has a wonderful navigation team. Amsterdam is the perfect size to access ports like Sitka, Kodiac, Homer. Anchorage and Hoonah. Crew is excellent. The Lido deck buffets were very good and the specialty restaurants Canaletto and Pinnacle Grill for lunch were treats. Dining room food is just ok. Amsterdam's entertainment was ok overall with a wonderful ventroloquist, comedians and musicians. However, the selection of movies in the theater left much to be desired. The movie theater used to be a strong point but horror flics and childrens animated movies are not appropriate for a largely well travelled clientele. Amsterdam's Captain should avoid negative political comments over ship loudspeakers-not appropriate to "bite the hand that feeds him". Perhaps he should move back to Holland? Read Less
Sail Date July 2017
I chose this cruise for the ports of call and number of days and secondly the price value. The cabin stewards need more training and attention to cleanliness and details of proviing the needed supplies. The excutive chef was very ... Read More
I chose this cruise for the ports of call and number of days and secondly the price value. The cabin stewards need more training and attention to cleanliness and details of proviing the needed supplies. The excutive chef was very good in providing a good choice of meals, tasty meals, innovative combinations and excellent fish dishes. The entertainment was fine. the veriety of ports of call was great . and the sights while sailing was even greater , for example stopping at Hubbard glacier and saiing deep into Tracy Arm fiord. I would have liked to see more choices of shore excursions in between the tame sightseeing and the very adventurous( kayaking). Read Less
Sail Date July 2017
We chose to take this cruise to celebrate my retirement and our 37th anniversary. Alaska was a bucket list destination. We chose the Eurodam based on a recommendation from my father who has cruised with Holland America previously. We ... Read More
We chose to take this cruise to celebrate my retirement and our 37th anniversary. Alaska was a bucket list destination. We chose the Eurodam based on a recommendation from my father who has cruised with Holland America previously. We also didn't want a party boat. This ship seemed to cater to an older crowd and that was fine with us. We booked the cruise through Costco, which provided extra shipboard credits and also covered the housekeeping gratuity ($13.50 per day). From Sea-Tac we took a shared shuttle to pier 91 at a cost of $22 per person (online price). The embarkation process had long lines but was well organized and they moved quickly. Our luggage was delivered to our stateroom quickly, and there was plenty of storage. There were storage areas under the bed for suitcases, and two drawers under the foot of the bed for clothes. The closet had a safe where you can store valuables. The room was not large, but we never felt crowded. I can not say enough good things about our attendants (Ya-Ya and Jar). The room was always in perfect shape, and they were considerate and thoughtful. They always remembered our names and a friendly greeting was always given when we saw them in the hallway. On the day of our anniversary they made some towels into swans in the shape of a heart and put rose petals around them on the bed. Very nice touch! There were many activities aboard ship. I attended the test kitchen where we learned how to cook salmon. There was also an art gallery and art auction. The Lincoln Center Stage had a string quartet and pianist that were top notch - most had masters in music performance. They played daily concerts and were fabulous. Each evening in the auditorium there was a live show. The singers and dancers were quite good, and they also had a magician and a comedian. Of course there was also a small casino with slots and table games. The craps table cheerfully accepted my donations! There was also a number of bingo games that gave away good prizes (free 7 day cruise for 2, $25k, etc.). Relatively few people attended so the odds of winning were pretty good! The cards cost $35 or so for 2 cards so it was a fun distraction for us. The food on the Lido deck (buffet) was good and had a large variety. They had sushi, a burrito bar, extensive salad bar, and a lot of grilled and fried meats and seafood. There was also a sandwich station where you could make up sandwiches and take them ashore if you wanted. There were also a couple of walk up restaurants where you could get made to order pizza or burgers at no extra charge. The best buffet meal was the next to last day - lobster tails and filet Mignon - all you could eat! We only ate at the dining room for one meal, and the options were different than the buffet. It was also good. We used some of our shipboard credits to purchase drink plans. We chose the non alcoholic plan which cost over $20 per day per person. This covered specialty coffees and soft drinks, as well as bottled water. All coke products, coffees, and bottled water can be purchased ala carte so I am not sure the package was worth it. Our shipboard credits covered them so we didn't get too upset about the cost. I used the fitness room a couple of times. There was a good view and there was the typical selection of ellipticals, treadmills, stair climbers, and bikes. All had TV's and plug ins for headphones. There were weight machines and free weights. Classes were available also but I did not take any. We really liked Glacier Bay. The scenery was breathtaking and the naturalist from the US National Park Service was informative. We went on two shore excursions that we arranged separately from the cruise line. They were somewhat disappointing, and we didn't really save much money compared to the shore excursions available through Holland America. We would consider booking through the cruise line next time. As for the ports of call, it didn't seem that there was enough time in port. It would have been better if the ship arrived in port earlier, say 7:00am and stayed in port until after dinner. As it was, we didn't really have enough time in Victoria, BC, the ship docked at 6:00pm and only stayed for 5 hours. It made for a rushed trip. The ship is about 10-12 years old, and is clean and well maintained. We have only been on one other cruise (Royal Caribbean) on a larger ship (Voyager of the Seas). The Eurodam seemed to have a closed in, less open feel and was not as well lit. There are also not as many activities for the younger crowd kids (no ice rinks, wave pools, or rock climbing walls). This was fine for us, but if you are looking for that type of experience the Eurodam is not for you. The shopping was also heavy on the jewelry and not much else. The disembarking process was well done. We had an early flight home so we were able to get assigned to the first group. We carried our luggage with us and we got off the ship and through customs in no time at all. We had a great time and would consider Holland America again. Read Less
Sail Date July 2017
We were told by others that everyone on Holland America would be much older than us (44 and 42) and that the food and service wouldn't be very good. Apparently others can be wrong. We had a great time, with plenty of people our age ... Read More
We were told by others that everyone on Holland America would be much older than us (44 and 42) and that the food and service wouldn't be very good. Apparently others can be wrong. We had a great time, with plenty of people our age and good food and service. Embarkation in Seattle went very smoothly, with no lines anywhere getting onto the ship at about 12:30pm. The ship was always on time, service was great, and the shore excursions were well organized. Room service was great, and if doing breakfast in your room, we always just wrote in what we wanted (normal eggs benedict, waffles, extra bacon) and always got what we wanted, so you don't have to stick to the limited menu they give you. Some highlights: 1. The Tamarind restaurant is amazing. The food and service were top notch. The Tamarind bar is under utilized but has amazing views if you are looking for a quiet drink. 2. The entertainment, although not stellar, was pretty darn good. 3. The kids club, although we only used it once, was great. We are pleased to see that Holland America is thinking of the young kids, even though it may cater to a less youthful crowd. 4. EVERYONE was friendly. Usually on a cruise ship, you meet a few people who shouldn't work there. We didn't see anyone on this cruise that was not trying their best. 5. Babysitting was available upon request - we managed to get two nights (one of our kids was too young for club HAL), and the hourly price was less than we pay at home for our babysitter! 6. This was our first HAL cruise and loved that we could order room service and stay in our room until called on disembarkation day. We usually go Celebrity (pre-kids) and I don't recall being able to get room service on the last day. There were a couple of things that could be improved upon. 1. The lido buffet was an absolute zoo on most days. There was rarely a table available and it made for an unpleasant lunch when we were trying to find a table with a one and three year old in tow. 2. It is normal to have crew from many countries onboard and meeting those staff is a highlight of the cruise, however, phones for room service should be staffed by those who are able to communicate well. 3. Pool rules. We had a three year old who loved the pool, and an almost two year old who wasn't allowed in because he is not toilet trained. Totally understandable. But when families are letting their less than one year old in the pool without even a swim diaper and then changing diapers at the edge of the pool, it makes one wonder why we stick to the rules when others don't. Enforcing rules would be appreciated. Overall it was a great way to travel with two little kids. They LOVED the choice of food, and our daughter was in heaven with the bunk in the quad person room (cabin 5008). HAL surprised us! Great cruise! Read Less
Sail Date July 2017
First, I must say that DH and I choose the itinerary first, which this June 19-July 3 cruise was to Alaska from Seattle round trip. The round trip appealed to us a lot and this itinerary takes you to a few ports none of the other Alaska ... Read More
First, I must say that DH and I choose the itinerary first, which this June 19-July 3 cruise was to Alaska from Seattle round trip. The round trip appealed to us a lot and this itinerary takes you to a few ports none of the other Alaska itineraries do. Boarding process was very easy and everyone was friendly and helpful. The staterooms were ready for us when we boarded so dropping off our carry-ons there was greatly appreciated. We were celebrating our 40th anniversary with our family and they surprised us with balloons at our door to welcome us (also came in handy during the cruise to mark our cabin when we weren't sure where we were!) Then there was a bouquet of flowers that were so fresh they lasted the entire cruise. The room was huge in comparison to others we've had; lots of storage; even the bathroom! We were in cabin 2658 with an ocean view. I can't say enough about the crew; our room stewards were there to greet us and make sure we had everything we needed. They kept our cabins clean (the best we've had on past 14 cruises!) and somehow did that without us seeing them! The one thing I really liked was that they kept mostly all of their 'equipment' out of halls so we could walk by easily. Every crew member would greet you and had a smile to brighten your day no matter where you passed them. Lido Cafe, dining room stewards, bar personnel - they were all great! The ship's decor was pleasing being more traditional. Don't expect a grand entrance way or multi-tiered elevator lobby. But for what it is, it is pleasant. Very similar to the Maasdam layout but I enjoyed this decor better overall. There were lots of areas to relax, music usually played (CD during the day and live music started at 5 PM). Great cardroom on this ship next to the library, which was also large and had a few comfy couches and overstuffed chairs to relax. Both had an ocean view which made the rooms seem larger and let in natural light (and in Alaska it's all day and night!) Lots of lounges/bars to choose from. Ocean bar had free appetizers (Crow's Nest did too) which were nice addition during their happy hour! I don't gamble, but they have a few tables and slots (didn't seem as large an area as on other ships). They do allow smoking at times which I hate but understand for those who 'need a smoke'. The smell drifting to the other areas nearby is what 'stinks'. A nice addition is their Culinary kitchen/movie theater room. Both were good. Also in this room, HAL is the only line I know of that offers a mass/non-denominational services/sabbath services-a plus! The art work is pretty to pass by but sea days had it in the Ocean bar area which took away from a nice relaxing spot on the ship. Shopping was available; expensive; and now they take it to the Lido deck for sales which are always crowded (and still overpriced!). The Lido deck does have an enclosed pool where they did open the roof at times when it got warm; a nice place to relax or eat a burger/hot dog/have a drink. The food was good and enjoy trying different dishes, but I have to say that the cruise industry foods have gone downhill over the years. Room service for breakfast was a nice surprise with everything being served hot and on time! The shows are okay. It's not like you can duplicate broadway on a ship, just keep that in mind. The Queens lounge is smaller than some but the seating (couches and chairs) is nice although some of them need replaced (worn-down cushions or broken).Wish I would have remembered to let HAL know that! But overall a clean ship with a great crew that kept us safe, comfortable and definitely fed well. Read Less
Sail Date June 2017
I prefer private excursions. And, I noticed that off the ship there were cheaper excursions being offered ($200 savings for helicopter ride to the dog sleds). And, I have to say, the dog sled ride that I did in Juneau was less than an ... Read More
I prefer private excursions. And, I noticed that off the ship there were cheaper excursions being offered ($200 savings for helicopter ride to the dog sleds). And, I have to say, the dog sled ride that I did in Juneau was less than an "adventure" and more like a meri-go-round, maybe 30 minutes, instead of an hour, as described. In Icey Straits we did the whale watching for 2 hours and saw Sea Lions, Seals, and Otters, and at the end, five female Orcas (so they say) - just their top fins. I would never go whale watching again (too boring and disappointing). It seems that staying on the ship and viewing out the windows had better whale sightings for other passengers!!! He had Rob Watkins, the vantriloquist and he was SUPERB!!! Also had Carl Strong, the comedian and he was very funny. I wish he did more comedy though!!! Read Less
Sail Date June 2017
We're first time cruisers & went with my parents for a 3 generations cruise(6 adults + 3 teens). There were not many kids on the ship, but that was ok with us. The kids utilized the HAL kids clubs and enjoyed their time away ... Read More
We're first time cruisers & went with my parents for a 3 generations cruise(6 adults + 3 teens). There were not many kids on the ship, but that was ok with us. The kids utilized the HAL kids clubs and enjoyed their time away from the adults. Only the indoor Lido pool was for kids and it was very full, most of the time. We got kicked out of the back outdoor pool as being Adult only(even though very few people used it). Would be nice if they had some family hours for that pool too. We stayed in the brand new rooms up on the 10th floor. It was a great location being next to the Crow's Nest & just above the Lido deck. The rooms were great & being new to cruising, had plenty of space and room. The bathroom was tight but we did ok. Our daughter liked the bunk bed they put up/down each day for her(watch your heads under it). We ate at 8pm in the dining room each night and our staff got to know us & interacted with us in fun ways. We celebrated a birthday and the staff sang and brought a piece of cake. Our package included the Signature Drink deal and I tried all kinds of drinks I wouldn't have tried anywhere else(all drinks up to $9). It included coffee drinks, Vitamin Water, & Cans of Pop. We never hit the 15 drink daily limit. We did have a problem in/with the SPA. We decided our big splurge would be getting a couple's massage. They talked us into upgrading to the hot stone massage and then the 75 minute massage was really only 60 minutes + a sales pitch at the end for 15 minutes on all the products we just "had" to buy and why we needed to go to their fat camp seminar. We also saw on the spa information guide a few days later that we should have had access to their spa mineral hot tub for the rest of the day since we got a massage, but that was never offered to us. Be prepared for a hard sell & make sure you insist you get what you paid for in the SPA if you use it. We would not use it again. Read Less
Sail Date June 2017
Cruised Alaska on the Oosterdam in June 2017 with three young adults age 17-22 and three mature adults; here's what worked and didn't for us. Adult entertainment i.e.., Lincoln Center, BB Kings and American Kitchen were ... Read More
Cruised Alaska on the Oosterdam in June 2017 with three young adults age 17-22 and three mature adults; here's what worked and didn't for us. Adult entertainment i.e.., Lincoln Center, BB Kings and American Kitchen were excellent, the two main shows were dull and didn't resonate with our group. Entertainment for young adults (not in kids camps) was nil. We hardly saw the young adult age group onboard. While our drinking age young adult (21 or older) enjoyed the Alaskan Beer Tasting and an occasional cocktail with the mature adults, there wasn't much else except a great free movie selection in the cabin. Food overall was very good! Funny that HAL has eliminated trays in the buffet so guests inherently take less food; good idea considering the waste, but the first 10 minutes of family dinning consists of a parade of fetching items! Don't touch the salad bar!...you can't! Great for keeping germs away, but we constantly ended up with too much dressing and too little fixings. Lots to like in the public rooms; some recently refurbished but lots of space dedicated to meeting rooms, unused by guests. Good use of art sold on board, stored in the Art Gallery Bar which looked cool, but underused and deserted. Casino next to the piano bar which really didn't work...ringing casino bells while trying to enjoy the dueling pianos. Please get rid of those horrible, damaged seating benches by the elevators! Great service is a hallmark of HAL. Fantastic room and dinning staff with nearly everyone onboard helpful and friendly. Our dining room stewards couldn't be more accommodating and helpful. Lovely table all the way aft by the windows. Spa, like most spas onboard was dreadfully expensive. Our young adults did two massages which were enjoyed, but didn't like the one dipping pool being exclusive to the spa and the prices! We always want more time in port and this certainly is the case for this itinerary. You can often do just one shore excursion and thus miss visiting the town altogether because its just too short. Still love Alaska and would love to go again. Read Less
Sail Date June 2017
We chose this particular cruise based on itinerary, level of expected service and perceived value. We took a limo from Sea-tac to the ship. Since we arrived so early, had the driver take us around the town on the way to the pier. We ... Read More
We chose this particular cruise based on itinerary, level of expected service and perceived value. We took a limo from Sea-tac to the ship. Since we arrived so early, had the driver take us around the town on the way to the pier. We were one of the first group of passengers on the ship and she was very beautiful. We went directly to our cabin and dropped off our carry-ons and proceeded to explore the ship and grab a bite to eat. Found the smoking section at the rear of the ship near the Sky View pool. I guess people who smoke aren't really expected to cruise any more as the area is small and smokers can't even light up until after the ship is done taking on fuel (basically the whole time in Seattle). There wasn't a lot to do that first night. Sunday was a sea day, we had dinner that night in the Pinnacle Grill. Service was impeccable. Brought my own bottle of wine along for that particular night. Would be nice to know ahead of time what was on the menu in the main dining room as they had one of my favorite appetizers and entrees on the menu that night and never offered again during the cruise. Monday, docked in Juneau and we took the whale watch/Mendenhall Glacier tour from Juneau Tours and Whale Watch. The Glacier was magnificent as the photos I had seen previous don't do it justice. We saw numerous whales both during the watch up close and off the ship, especially as we approached Victoria. Afterwards, went for a little walk along the waterfront and visited the numerous shops. Saw the Red Dog, very crowded, of course there had to be 3 other cruise ships in port that day. That night was the pub crawl that started just as we were leaving Juneau. This was the most fun I have ever had on a cruise ship with stops at 4 different bars on board. Afternoon tea each day at 3pm was great. Best was after Sitka as we were just getting back on board, got changed and just the right amount of appetizers to hold me over till dinner. Happy hour was also really good. Every day at 4 pm at designated bars, discounted second drink and wonderful appetizers. Sometimes I think the appetizers were more delicious than the dinners. The cabin itself was laid out okay, just seemed kind of cramped because not used to cruising all that often. At least we had a veranda to sit on and enjoy the scenery, especially Glacier Bay. We saw bears and mountain goats. AND GLACIERS! It was just breathtaking. Sitka, we went to the raptor center. It was a place where they help eagles that were hurt in the wild. There were a couple of easy hiking trails, great scenery. Went back to town and had lunch at the Sitka Hotel before going back to the ship. Ketchikan, went to Totem Bight park. Very pretty, right along the ocean. Easy walk thru with gift shop that had a lot of locally make artifacts. Potlatch park was right next door. It's where they do a lot of totem restorations. Back to town where we walked down Creek St. and visited the shops. Lots of tourists in town, made it hard to get around. Victoria, didn't do any excursions, just walked along the waterfront and to Fisherman's Wharf. There were these really cute houseboats and there was a sign that gave info about them. Back to the ship for our last night on board. During the cruise, tried to check out the entertainment, but usually either didn't care for what was going on, or couldn't get a seat. BB King's looked and sounded great but couldn't get in. Main showroom didn't have anything that seemed interesting except on day we were in Juneau, did pub crawl instead. Did see the Beatles tribute show, was ok, very small audience. Got a seat at Billboard on Board one night, they were doing requests. A male and female singing/piano playing. He sang okay but she should be singing in an opera somewhere. HAL, if you are reading this, please replace her. Back in Seattle. Got up early, went to breakfast, came back to finish packing my carry-on and make sure we had all our belongings before getting ready to disembark, but hold everything! Our stateroom was a total shambles and the room stewards were remaking our room! With all of our stuff sill there and it was barely 8am. This was totally uncalled for and put a damper on our cruise vacation. Read Less
Sail Date June 2017
Our travel agent recommended this itinerary as it was our first cruise to Alaska. The scenery is awesome. Would not recommend for children, but was a relaxing cruise for adults. Enjoyed the food from the dining room and the in room ... Read More
Our travel agent recommended this itinerary as it was our first cruise to Alaska. The scenery is awesome. Would not recommend for children, but was a relaxing cruise for adults. Enjoyed the food from the dining room and the in room dining was wonderful. Pancakes, French toast and waffles at the buffet - not good though. Limited beer choices but a good selection of wines. Enjoyed the movies in our room and the entertainment options on the cruise. Would have liked more times in the ports, but the ports offered a variety of experiences: Juneau - did glacier tour which was nice and scenic.After walked around town and found Barnaby brewing, a local brewery, very small, not obvious and not Red Dog Saloon. But good beer! Then after came across Almaga Distillery and had some tasty concoctions made with their distilled gin. Sitka - very pretty area and we did the Mosquito Cove Trail hike at the Starrigavan Recreation area on our own. Not a difficult hike, but lots of steps up and down. We decided to walk to it from the port - about 45 minute walk on the road and not pay the $85 per person fee for the cruise bus to take us. We figured we could use some exercise to burn off some calories. We spent about 1 1/2 hours on the trail, but that including time to stop and enjoy the eagles and scenery. We brought sandwiches snagged from the ship and enjoyed a lunch while on our hike. Many locals doing the trail too. Nice to get away from the touristy areas. Ketchikan - colorful but loads of touristy shops around the port. We did the off road Karts. It was rainy and muddy but that made it even more fun. Would have liked to have gone faster in the cart, but we were part of a caravan on old logging roads. It would be easy to get lost, so we understood the reasons for the limitations. Enjoyed experiencing some of the back country and a waterfall. Got to learn more about living in Ketchikan and the fishing industry from the young guys running the tour. Victoria - Definitely needed more time at Butchart Gardens in Victoria. We got a little less than 2 hours there, so felt rushed, making it hard to enjoy the gardens. Also, the time we were there was not optimal for photos - twilight - too dark for photos, but not dark enough to enjoy the colored lights. We did have 2 long days of just sailing, but had to expect that with this destination. Service was wonderful and both embarkation and disembarkation were easy. Overall enjoyed our experience. In general is was relaxing like we wanted, but with a little adventure thrown in. I would recommend this itinerary, but do not plan to do it again since I want to experience other places too. Read Less
Sail Date June 2017
The staff were always friendly and helpful when we had some minor issues with our cabin. They were very accommodating. The air flow was low and the room was too warm for us but the maintenance staff finally fixed the problem by our last ... Read More
The staff were always friendly and helpful when we had some minor issues with our cabin. They were very accommodating. The air flow was low and the room was too warm for us but the maintenance staff finally fixed the problem by our last night when we realized someone had used duct tape to block the vent. We were given a fan, extra pillows and whatever else we asked for, except a new room since they were full up. The food was tremendous. No complaints. The gold panning experience in Juneau could have been more exciting. Seemed as though it was too planned out. The Duck boat tour is recommended. Our guide (a 17 year old student) was knowledgeable and kept us laughing while entertaining us with jokes. The spa and thermal suite on board were fantastic. Warming beds were a bit hot but enjoyable. Overall, one of our best cruises so far. Read Less
Sail Date June 2017
First Alaskan trip. It was a good experience. Enjoyed the trip with family. Food is great on Lido. Main Dining room used only for dinner and choices were ok. Still preferred Lido. Getting a seat there is a bit difficult. Places and ... Read More
First Alaskan trip. It was a good experience. Enjoyed the trip with family. Food is great on Lido. Main Dining room used only for dinner and choices were ok. Still preferred Lido. Getting a seat there is a bit difficult. Places and excursions were ok. It is better to get from outside if you can. Great Alaskan Salmon Bake is good and highly recommend that. Sitka is good for shopping. Small town. Ship charges a daily 13.50 per passenger to your account which was kind of surprising. Also there is no free wifi and you have to pay if you want Internet. But you will get connection when you are in land. Transportation from Seattle Sea Tac to Pier 91 is ok if you hire a taxi. Came out to $50 bot ways. Taxis are easily accessible. Entertainment is more geared towards a Senior crowd as the ship has that mostly. Young families are there but very few. Overall good. Need more fun entertainment as you spend more time sailing. Food is good. Read Less
Sail Date June 2017
I have always wanted to go to Alaska and I considered several lines. To this point I had done 3 cruises with 3 lines so I was open to any line. I'm very pleased with my choice. I think the ship is a good size and it is lovely. ... Read More
I have always wanted to go to Alaska and I considered several lines. To this point I had done 3 cruises with 3 lines so I was open to any line. I'm very pleased with my choice. I think the ship is a good size and it is lovely. On other cruises the public areas were busier but I wasn't spending much time there because I wanted to relax. The ports come early in the day and I don't want to drag myself through the excursion because I was up late. My cabin was VA Veranda on Navigation Deck. The cabin was comfortable and outside of a scavenger hunt that was pretty loud in the corridor I didn't have a noise problem. I spent a lot of time on my Veranda and it was nice with two chairs with foot rests and a small side table. There were signs of wear in the bathroom - patches in the shower walls etc. But it was clean and comfortable. The bed was very comfortable and cozy. My two stewards - Hasan & Intan were wonderful! I did spend a lot of time in my stateroom and so I did see them quite a bit. They immediately called me by name and as I passed them in the corridors they always spoke and asked if my day was going well, did I need anything and so on. I primarily used the MDR and Lido for meals. In MDR I was traveling alone and chose to eat at tables with others except for the final evening. Breakfast once in the MDR - my food was good but two table mates were bothersome. Loud and very critical of everything on the first day. After that I ate breakfast in the Lido - it was open earlier and faster so that I was ready to depart when were were able to disembark. Starboard side first Omelette station was the best I tried - final day it was a different person and it wasn't as good. The Omelette was not fully cooked - but every other one was great. Lunch I was sometimes in Port but occasionally ate lunch in the Lido or Dive-in. Both were good. For Dinner I did prefer the MDR. I was always seated immediately and the room is lovely. I do think it's understaffed. I'm pretty low maintenance but some of my table mates were not and some of the things they requested took time to receive but they did receive what they asked for eventually. In Juneau I went on the last of three excursions to the Mush Camp. I really enjoyed myself. The ride in the training sled was fun - the dogs were amazing - the young people who participate in the process were knowledgeable and personable. You can see how much they enjoy what they are doing. And who can resist Husky Puppy play? This was my only Holland America excursion and it was fun. In Sitka I used an excursion that was not through the cruise line because most things were combos and there was always one thing I didn't want to do with the things I did want to do. But I did hear good things from other passengers about the other excursions. The demographic on the ship seemed older if you spent time in the MDR but there were plenty of young families in the Lido at all times. There was a lovely young couple on their honeymoon at dinner in the MDR one night and I saw a few young families on the second Gala night in the MDR. You had to really look to find children in the MDR they were so well behaved. The Lido was not my choice for dinner most of the time because it was very busy and hard to find a table. I prefer a more relaxed dinner experience so I opted to the MDR unless I was in a hurry. MDR is not your first choice if you are in a hurry and just want to eat. The food at the Lido is mostly very good with a lot of choices for a quick in and out meal. I did not use the 24/7 room service but other passengers were pleased. I do think this should be an eight day cruise though. Ketchikan was raining of course but you get there so early and leave just after noon. I would have preferred being there in the afternoon. The Crab Feast didn't appeal as a morning thing. I did enjoy the town in rain gear but would have done more if we were not leaving around noon. We had to hurry to reach Victoria when we could have had another at sea day and take our time getting to Victoria. I know eight days isn't standard but the distances you're traveling would make it easier. I did opt for the Thermal Suite package but only used it a few times. It's very nice but it's hard to find the right time to go have a steam and use the Hydro Pool. On sea days it's easy but when you've got a decent time in port it was not as convenient as I thought it would be before the cruise. They do offer day passes. Yes - I would go again. I wanted to see Alaska and catch a break from my normal routine and I was able to do just that. If I wanted to party I would have gone on one of the really large ships from other lines that keep you busy all the time. For me vacation is time to kick back and relax without email and "I know you're on vacation but" phone calls. One more thing - Laundry. I can't say enough about the Laundry. I did spring for the unlimited Laundry program and it's wonderful. They don't say that the press everything but I know what those shirts look like when you dry and hang them - they were pressed. Read Less
Sail Date May 2017
We sailed on the Eurodam up the inside passage to Glacier Bay in Alaska, stopping in Juneau, Ketchikan, Sitka, and Victoria. The embarkation and disembarkation processes were seamless and well organized. We stayed in cabin 6076 which is ... Read More
We sailed on the Eurodam up the inside passage to Glacier Bay in Alaska, stopping in Juneau, Ketchikan, Sitka, and Victoria. The embarkation and disembarkation processes were seamless and well organized. We stayed in cabin 6076 which is a Signature Suite. The room was spacious with a nice sitting area, the bathroom was immense (by cruise ship standands) with a shower/bath, a separate shower, and two sinks, and the balcony easily and comfortably held 5 of us (seating for 2) for viewing the glaciers in Glacier Bay. The service in the cabin was good with thorough and timely servicing of the room, as well as morning and night restocking of ice. We signed up for the unlimited laundry service which was fast (submit before 8A, back that night) but they seemed to be trying to discourage you from submitting multiple loads. They provide a laundry bag for you to stuff with clothes but after the first submission, they did not bring it back so if you wanted to submit more loads, you had to keep requesting new bags. The food was great in both the dining room and the buffet although the buffet was usually mobbed and it was often difficult to find a seat. We particularly loved the smoked salmon at breakfast, yum! We also ate in the Tamarind one night which was incredible and well worth the extra cost of $25 per person. If you like Asian food, it is HIGHLY recommended. The Tamarind bar right outside the restaurant is also a lovely place to have a cocktail while enjoying the view. We also really enjoyed the Crows Nest bar. Friendly and helpful staff and stunning views. Our only real complaint about the cruise is that it is definitely not geared towards socializing or partying. There was no real "parties" so to speak. I am accustomed to music and fun when you are leaving port or a midnight dance party at least one night of the cruise and there was no such activities on this cruise. Further, we were a middle aged party of 5 and we like to drink but it was sometimes difficult to find a bar that was open. In fact, the last night after a port stop in Victoria from 7P-11:30P, the only bar on the entire ship where we could get a drink was the casino bar and their last call was at 1A. Overall, I would recommend this ship and this cruise for adults who are looking for high quality accommodations and food but aren't expecting to interact too much with other passengers. Read Less
Sail Date May 2017
This was our first time sailing Holland America. We found the crew on the Amsterdam willingness to meet and exceed our expectations was a true differentiator. They were first rate in every way and were a leg up compared to the other lines ... Read More
This was our first time sailing Holland America. We found the crew on the Amsterdam willingness to meet and exceed our expectations was a true differentiator. They were first rate in every way and were a leg up compared to the other lines we've cruised (Princess, Norwegian and Carnival). Below are hits and some minor misses from this cruise: Hits: + Ship: This was our first cruise on a mid-sized ship. We found it to be perfect in size. MS Amsterdam has an outstanding library, numerous areas to sit, drink and enjoy music. + Crew/Service: As noted above, simply the best crew we've ever sailed with. Level of service far surpassed those of other cruises we've been on. Being a reader, we liked the daily short-version newspapers printed each day and the free access to the New York Times website from your mobile devices. + Dining: We selected the late fixed dining sitting. Our two attendants promptly responded to any special requests. The soups were outstanding and portions just right in size. + Fellow passengers: Profile of our fellow passengers appeared to be retired and active. We enjoyed their company at the various venues and limited on-board activities. + Queen's Lounge: Fabulous and cozy venue for various above average shows with magicians, comedians, etc. + Scenery: Glacier Bay proved to be the highlight of the cruise. The captain took us extremely close to the glacier and scenery is beyond description. Misses: + Culinary Arts Center: Our expectations were raised prior to the cruise for numerous cooking activities and passenger participation. On previous cruises with a similar venue, passengers could taste the items cooked with more interactions and tastings. Perhaps, it was just this cruise and it may be different on other Holland America ships. + Activities: If you like quiet time with minimal activities throughout the ship, this cruise is well suited for you. We wanted a few more activities and interactive games, so this was a small disappointment. Be ready to create your own entertainment or plan on a quiet, sedate cruising environment. Read Less
Sail Date May 2017
We were on this sailing, and stayed in a Neptune Suite. The Neptune Lounge was a delight. Our two rotating attendants were absolutely amazing. There is nothing they would not do for you. One thing that was odd. During our stop in Juneau, ... Read More
We were on this sailing, and stayed in a Neptune Suite. The Neptune Lounge was a delight. Our two rotating attendants were absolutely amazing. There is nothing they would not do for you. One thing that was odd. During our stop in Juneau, inspectors were aboard and had the staff remove the self-serve ice bucket in the NL. It never returned for the rest of the cruise. I am curious if the removal was permanent, and god forbid, fleet wide? We thought the Amsterdam was in great condition. Spotlessly clean everywhere, except for the dirty soot that the stacks deposited around the Sea View pool area, and on the MDR windows. We jumped at a late sale on Neptune Suites to sail on the Amsterdam, one of HAL's co-flagships. Grand and World Cruise passengers would indeed be comfortable and well looked after on this fine ship. Throughout the ship (MDR, Lido, Pinnacle Grill), overall we thought the food was good. We agree that at times the Lido food was uninspired. We also had Dive-In one day, and we had the rotating Asian selection a couple of days. We ate off the ship for lunch several times, and also had our final dinner onshore in Victoria due to the odd time in port (arrival 6pm, departure midnight). We had open seating, and had a standing reservation at 7:45pm. Aside from the second Gala night, the MDR was usually only about 1/2 full (or less) around that time. The second Gala night was packed. Unfortunately, that was the evening our food was delivered lukewarm, which was a disappointment. Otherwise we thought the MDR food was tasty and appetizing. They seem to be spicing up their dishes... not necessarily with heat, but more flavor. Service in the MDR was good, as was the wine service. Most of the staff had transitioned to the new uniforms, which were very sharp looking IMO. We skipped all entertainment in the main theater, but did take in the Ocean Bar band several times while enjoying a pre-dinner drink. They were just "OK". The piano bar entertainer seemed popular. He was doing lots of "sing-a-longs". Unfortunately due to ice conditions, we were not able to get as close to Hubbard Glacier as I would have hoped. Did not witness any calving. Also would have appreciated more time in Victoria, but we made the most of what was a truly spectacular early evening. Had a leisurely walk around the harbor, cocktail at the Fairmont - overlooking the harbor - then, a nice dinner at a nearby restaurant on the harbor. A nice end to a week-long Alaska journey. Embarkation and disembarkation were as smooth as we've ever experienced, although we did handle our own luggage in both instances. Would definitely sail on the Amsterdam again for the right itinerary. Read Less
Sail Date May 2017
Ship was smaller than the usual but I knew that beforehand. Also a little older but still we were happy with it. We had a balcony cabin on deck 10, great views from it, but to walk across the deck from one end to another you had to go ... Read More
Ship was smaller than the usual but I knew that beforehand. Also a little older but still we were happy with it. We had a balcony cabin on deck 10, great views from it, but to walk across the deck from one end to another you had to go outside on deck 10 which I didn't really like. Food was good, better than some cruises I've been on. We had anytime dining and we never had to wait for a table. Staff was great, everyone friendly and helpful. The entertainment at night was average, I have seen much better but this is a smaller ship so I think that may go with the territory. There were things going on during the day but not as many as on previous cruises. The itinerary was good, which it stayed longer in some of the ports. First time though on HAL and would go again. Read Less
Sail Date May 2017
We chose this cruise as part of a group. The itinerary was very nice and we ended up with outstanding weather. Aside from trying to remember whether we were going forward or aft, the ship was nice - the decor was not too over the top. ... Read More
We chose this cruise as part of a group. The itinerary was very nice and we ended up with outstanding weather. Aside from trying to remember whether we were going forward or aft, the ship was nice - the decor was not too over the top. Our aft facing veranda cabin was wonderful as were our cabin stewards. Entertainment was acceptable however it would have been nice to have a second big show - the magician was great, the comic was so-so, We enjoyed the ports, touring on our own as we had been to Alaska before. Dining was fair - I had great difficulty actually getting my special diet issues resolved - took half the cruise to finally get what I had requested. DH preferred the Lido to the dining room because he doesn't like waiting for the service in the dining room. I think the fact that I had a special diet request significantly slowed down our dinner service. We both thought embarkation and disembarkation went smoothly. Overall we would do this cruise again. Read Less
Sail Date May 2017
First time to Alaska, which was stunningly gorgeous. Embarkation does not offer a separate line for suites, but went smoothly. Disembarkation was a breeze, going from cabin to departure gate at SEA in less than one hour. Dining room ... Read More
First time to Alaska, which was stunningly gorgeous. Embarkation does not offer a separate line for suites, but went smoothly. Disembarkation was a breeze, going from cabin to departure gate at SEA in less than one hour. Dining room food was delicious, and reasonable portion sizes made it easy to pick all the choices you wanted. Service in the dining room was excellent but slowly paced, if that's not your thing Lido buffet had similar selections each evening. Reservations often weren't available between 6p-8p, but lines were short and a table for two could be had. Main stage entertainment was great, with great performances, quality costumes and popular songs through HAL's Billboard partnership. HAL's TV on-demand entertainment offered tons of reasonably current movies, and our Verandah Suite has a huge TV. Destination lectures added more dimensions to our Alaska experience, and cooking demonstrations in America's Test Kitchen were a fun change. We did not miss the belly flow contest or other such pool-side entertainment. Read Less
Sail Date May 2017
I have always wanted to see Glacier Bay, Alaska. I chose the Eurodam because out of all the options, it was the best price and a last minute decision. I also read the reviews and they were overall pretty good. I read the complaints so did ... Read More
I have always wanted to see Glacier Bay, Alaska. I chose the Eurodam because out of all the options, it was the best price and a last minute decision. I also read the reviews and they were overall pretty good. I read the complaints so did not go expecting a 5 star experience. We knew that we would want to spend a lot of time in our room so made sure we got a balcony with an unobstructed view. We loved our room. It was clean and attended to twice daily. We had amazing views for the entire trip. This was a romantic relaxing cruise for us so we did not have an interest in participating in many of the activities. I work long hours and really wanted to do nothing while on the cruise but eat, read and rest. I suppose we would have done more activities if there would have been something that caught our eye but not much called to us. We enjoyed the America's Test Kitchen....mainly because we like to cook. We enjoyed the daily high tea. The desserts were delicious and better than the expensive place that I went to in Vancouver, BC. Overall, the food was delicious and we ate a lot. My partner got sea sick as the waters were pretty rough for a day and a half. The front desk gave us meclizine and it resolved his sea sickness fairly effectively. We did go on two excursions. The sitka bike and hike and that was fun. In Juneau, we went on a whale watching tour and hike to see the glacier. Both were fun. The Juneau excursion was freezing because it rained the whole time. I ended up cancelling my otter nature tour for ketchikan because I could not bear to be in the rain all day again. I did walk all around town though, there was a Safeway about 1.5 miles away so we definitely walked a lot that day. The Safeway has a Starbucks and we wanted our "You are Here" mug from Alaska, they also had the small mug so we were pleasantly surprised. We walked back through the neighborhoods up the hill and saw deer and sweeping views of the water and town. I read complaints from people about the food and they must be very picky. One older person, 78, stated this morning that he felt the food was bland. That is funny because I felt it was on the bit salty side overall. But I eat very healthy and don't eat a lot of fat or salt. I am a vegetarian and there were always options for me on this trip. I paid $1200 for a week on this cruise and felt I got my money's worth! Let me tell you, I ate way too much. I tried EVERY dessert and had a blast eating. The staff on this ship work so hard. It shows. They have to be exhausted. I cannot believe how attentive and hard working this crew was. Our room attendants were outstanding and very sweet. We tipped extra for our regular wait staff and room attendants....I don't know what the rules are. Our favorite cruise is still Disney but the cost was more than twice to three times the cost of this one! If you are looking for a high end cruise, even if you are an adult, I would go with Disney as they do it right in every way...but I just can't afford the cost. You get what you pay for! Read Less
Sail Date May 2017
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