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1,103 Holland America Seattle Cruise Reviews

This was my third Holland cruise, and 3rd Alaska cruise. Alaska is all about thhe scenary and is a must do. This was a roundtrip out of Seattle and did 2 stops we had not done befioire. Sitka & Hubbard Glacier. Overall a nice ... Read More
This was my third Holland cruise, and 3rd Alaska cruise. Alaska is all about thhe scenary and is a must do. This was a roundtrip out of Seattle and did 2 stops we had not done befioire. Sitka & Hubbard Glacier. Overall a nice trip. We had 18 in the group ranging from 1.5 years old to 80 years old. The Amsterdam was only 3 weeks out of refurbishment and some little details still needed polishing. Dinging folks at 1st did not have our 3 tables together, but after my mothher talked with them the 3 tables were then next to each other. Pinnacle Grill was so-so service, 1st time in many years (and in 14 cruises) I ever had to send a steak back for being under done. We had 4 Neptune suites (deck 7), and 4 balconies (deck 6). I lucked into an SB cabin toward the rear of the ship and it was great. We enjoyed dinners at Canelletto & Pinnacle Grill. Everyone went their own way in ports, while meeting for dinner & echange of stories. We (the group of 18) had great luck on drawings, winnning a spa certificate, 3 raffles, 1 bingo, and the slot tournament. Neptune service cannnot be beat. Juneau - whale research vessell tour, got whae tail photos, and really nejoyed thhe hermit crabs. Sitka - disappointed in my 1/2 day fish excursion, not 1 single salmon caught, captian said season was running late & admitted taking us to same spot he had been day before with no bites? A waste of my money. Hubbard Glacier - best day, great photos, and calving photos. ship gets real close, and turns for viewinf on both sides. Ketchikan - just walked aroound, no tour, visited a stone gallery and they will bargain with you. Got some carvings for 30-50% off, which are being mailed to us. Small afternoon rain shower. If I ever get back to Alaska it will be for land tour that includes Denali. Read Less
Sail Date June 2018
Definitely would use Holland America again. Wanted to go to Alaska with 2 friends who had it on their bucket list. Needed wheelchair and they were so accommodating, helping me lift w/c when it was hard for me. We did bring our own fold up ... Read More
Definitely would use Holland America again. Wanted to go to Alaska with 2 friends who had it on their bucket list. Needed wheelchair and they were so accommodating, helping me lift w/c when it was hard for me. We did bring our own fold up wheelchair. Room staff very helpful for our situation. Everyone who worked on the ship really seemed to like their jobs. Very happy people. Plenty of hand sanitizers everywhere they put the ship which to me said they cared about keeping us healthy. The cruise food was a10/10 especially the two dining areas but even the food on top level was very good. The dog sledding on land was interesting, the timberland thing was a bit quirky-silly fun. Weather was great. Victoria is so beautiful should have longer time there. Can’t thank them enough for the wonderful trip we had. Booked with AAA. Thank you Holland America Read Less
Sail Date June 2018
Boarding the ship with a wheelchair was easy and accommodating. The first day into the cruise was filled with underwhelming food. It seemed like the ship did not have any stabilizers and I got very seasick. Not only was there nobody in the ... Read More
Boarding the ship with a wheelchair was easy and accommodating. The first day into the cruise was filled with underwhelming food. It seemed like the ship did not have any stabilizers and I got very seasick. Not only was there nobody in the infirmary to answer the phone, but there was also nobody in the infirmary that could give me seasick medicine. I eventually was helped by someone in guest services. With the medicine I was given, I needed to take it with food. However bring it was late in the night, the only thing open was room service. I could not get ahold of room services for the entire day and still had my tray from lunch in my room. I also used the complimentary movie service. However I did not get to watch a movie because the DVD got stuck in the player. I called to ask for help in working the machine, was told someone would be to the cabin shortly- nobody ever came. The only thing that made my trip with Holland America bearable were the excursions. The excursion company was very good and helpful. The staff were very rude when boarding the ship and were rushing passengers through security. I understand the need to have a swift departure, but they were rude with even elderly passengers. The best food on the ship was the ice cream- which was running low (the popular vanilla and chocolate flavors were nonexistent) by the second to last stop on the cruise. The buffet was lacking in variety and flavor- lunch and dinner time consisted of the exact same things. By day four of the cruise, I was sick of the food. I enjoyed the decor of the ship but ultimately felt it was not a wise use of money and the longest week of my life. I understand that situations are out of control of the hands of the crew- like the rough seas- however, there was nothing extremely good to overshadow the rough beginning in which lots of things the crew could have done better went wrong. Read Less
Sail Date May 2018
We were with Our mom and dad on this cruise. Our rooms were nice but not The best. The staff was great. The service if we needed anything was great. The food was OK, just OK. They set times for breakfast, lunch and dinner. This included ... Read More
We were with Our mom and dad on this cruise. Our rooms were nice but not The best. The staff was great. The service if we needed anything was great. The food was OK, just OK. They set times for breakfast, lunch and dinner. This included the buffet. If you wanted anything after the times you had to order off room service and that was limited. We watched one show and it was pretty good. The boat had some music, but not a lot. This Is NOT A PARTY BOAT by any means. No games either. Oh there was bingo. We did have on board movies in our rooms and trust me we watched them. The staff in the bar by the casino was great. The bar staff and the staff that cleaned our room was the best part of the ship. We loved the ports that we were at. We visited Juneau, Sitka, Ketchika and Canada. The places were pure beauty. We visited Glacier Bay. This was amazing also. I would love to cruise here again, but not on this cruise line Read Less
Sail Date May 2018
I chose this particular cruise since it went to Sitka and not many other lines go there. My family and I have been on 13 other cruises on various lines. Our ages are from 60 to 27. This was our first cruise on Holland and our first to ... Read More
I chose this particular cruise since it went to Sitka and not many other lines go there. My family and I have been on 13 other cruises on various lines. Our ages are from 60 to 27. This was our first cruise on Holland and our first to Alaska. Embarkation and disembarkation were a breeze. We had a signature suite and it was easily the nicest suite we have ever had. The ship itself was very classy; however, I found all inside areas to be dark and dreary. The food was horrible, both in the dining room and the buffet. Tasteless. Best food was the pizza and hamburgers/hotdogs. Buffet was worse than any buffet I have been to on land and deserts were a joke. Almost every desert had prunes, figs or raisins or was a pudding of some sort. You can tell the age group the line caters to. Other than the BB King group, the entertainment was also pretty bad. Very little activities in the evening and if there wasn't such beauty to be seen in the Alaskan inside passage, we would have been bored. Crew seemed exhausted and service was very spotty. In summary, I would not chose Holland America again. Just was not the line for me or my family. Read Less
Sail Date May 2018
Hope you will find this information helpful in planning your Alaska visit. This was our (wife and self)14th cruise over many years, with 5 cruise lines, and yes we did enjoy it despite some rocky seas on Sunday while in the open ocean ... Read More
Hope you will find this information helpful in planning your Alaska visit. This was our (wife and self)14th cruise over many years, with 5 cruise lines, and yes we did enjoy it despite some rocky seas on Sunday while in the open ocean prior to entering protected waters near Juneau. If you are prone to seasickness I would suggest departing from Vancouver via the "inside passage". We flew in from Florida one day prior to the cruise. Took a Taki Cab to Motif Hotel in downtown Seattle and the fee was $48 + tip. Cab from hotel to Pier 91 on Saturday morning was $18 + tip. Motif is excellently located just 5 easy walking blocks from Pikes Market and the hotel s super clean with a nice glass of complementary Wine in the lobby following check-in. Castle and Elephant Restaurant is located at the base of the hotel which made for a convenient place for dinner. Directly across the street is the Specialty Bakery and Cafe for Breakfast, etc. All stores are very close for easy walking. Embarkation was the best experienced to date...hats off to Port of Seattle and its smiling staff. Holland America also had its act together at check in. We arrived at port at 11:35 AM and were aboard by Noon and immediately directed to the cabin. Ships staff seem happy the entire cruise. Disappointed that staff did not push hand sanitizing prior to and anywhere else on the ship. Although, restrooms have a sign "please use towel to open restroom doors when leaving". Especially enjoyed the Observation Lounge (crows nest) and Coffee Cafe on the 11th deck. Beautifully appointed with new furnishings and carpet. Ship was in a 10 day drydock before heading to Alaska and I believe the public area carpets were mostly replaced. In Juneau, with a light rain, we took the ships shuttle bus ($45) reserved to Mendenhall Glacier and Nugget Falls. We walked to the falls and back which took about 20 minutes each way...don't you miss this great opportunity. Then visit the visitor center which has a nice movie and convenient restrooms in the building. The $5 entry fee is included in the Shuttle cost. Shuttle time was 3.5 hours round trip with about 30 minutes travel to and from the ship. Driver provided much information on both legs of the trip. Glacier Bay was magnificent on a mostly sunny day. Saw quite a bit of calving of the Margerie Glacier and the ship was maneuvered much closer to the glacier than expected. Thank you Captain. In Sitka, a shuttle to town is provided from the pier which is about 5 miles from town. Weather was clear. We visited the Russian Bishop House (no fee) and very interesting. Run by the National Park Service and very close to the shuttle exit point. Also visited the Sheldon Jackson Museum ($7) which is probably a 10 minute walk beyond the Russian Bishop House. The museum is very large with many historical artifacts. Also visited the St. Michael's Cathedral ($5) which is kind of run down and not that interesting. In Ketchican the weather was sunny and clear. Went directly to the Lumberjack Show ($37) and got seated for the first performance at 8:45AM. Interesting but Kids would enjoy it more than adults. Kind of silly! We then went to the Visitors Center which is run by the National Park Service...a beautiful building, exhibits and movie. $5 entry fee unless you are a National Park Pass holder. Walked Creek Street and did a bit of shopping. In Victoria, Canada, with a light rain, the ship was about 40 minutes late to the dock. We took a pier taxi for about $9 each way to and from the ship. There are many taxi's waiting at the pier and this was the quickest way to the city which is about a 20 minute walk from the pier. On return the taxi's are mostly located near the hotel by the visitor center. In general, the ship doesn't offer much in the way of entertainment. Two main shows, dueling piano's, BB King lounge for music and limited dancing, some cooking show, computer lab, etc. Rather older crowd with a lot of far Eastern passengers. The Seattle Port Authority offers "Port Valet" baggage service in conjunction with the cruise ships and most airlines. This is how it works: The ship will around wednesday send information to your cabin. Simply complete to forms authorize a charge to your onboard account for $25 (per bag) that you want routed directly to you airline and your bag(s) will be delivered to the baggage carousel when you arrive at your destination. The ship also checks you in for your flight and prints your boarding passes. Wow this is a wonderful service and was flawless for us. We walked off with two carry on bags. Disembarkation was a breeze. Walked off the ship at 7:30AM, went directly to the Taxi Cab line and were on our way to the airport. The cab fare is a fixed flat rate from the pier to the airport for $40. Our drivers Prius was hitting 90 mph most of the way. Arrived spooked but in one piece. Let me know if this write up was helpful to your planning and don't miss Alaska. Read Less
Sail Date May 2018
This was a birthday celebration for my daughter. My second cruise to Alaska, first time on HAL; her first cruise experience ever. Embarkation was fast and efficient. Probably the quickest encountered. We arrived around 1pm, and was ... Read More
This was a birthday celebration for my daughter. My second cruise to Alaska, first time on HAL; her first cruise experience ever. Embarkation was fast and efficient. Probably the quickest encountered. We arrived around 1pm, and was surprised to be on board and have immediate access to stateroom in under an hour. (which was a bonus not having to lug the carry on around with you to lunch or explore the ship) Late May is early in the season and quite unpredictable weather wise. Our "at sea" days were rainy, cold and windy. As long as you plan ahead and pack clothing to layer as needed it is not a major issue. We were extremely fortunate, and the weather cooperated in all of our ports. Glacier Bay was magnificent and did not disappoint. We had a full hour at the famed Marjerie glacier. Juneau was the only port where it was drizzling on arrival, but let up to allow enjoyment of the sights and excursions. Since Alaska itineraries are more about the scenery and ports, we noticed that while there were activities on board, these are not to the same extent experienced on other itineraries. Did not experience much interaction with the cruise director at all. The ships main stage entertainment was not as good as we have seen on other lines, but the ship does offer a wide ranging assortment of venues ranging from classical, to Billboard hits and blues. In addition, the headline acts for the sailing, illusionist Joseph Réohm, and comedian David Crowe were exceptional. Dining: Very happy overall with dining options on board. One thing to note about this itinerary is due to late port cells in Juneau and Victoria, if going ashore you will have somewhat limited dinner options in these two ports. Not complaining, but something to be aware off. Lido Market: Very nicely arrange and good variety of options available. This is not self service for the most part, so in addition to finding tables during peak times, there are also significant lines at the more popular food stations. Table service in Lido could be better- do not rely on staff to bring drinks during peak hours... They are too busy clearing tables. We decided it was best to get our own drinks first, then our meal. Tamarind Restaurant: we took advantage of the embarkation day special! The discount price of $18 per person this night made it an amazing beginning. There are so many options, but would strongly recommend the Laksa soup and Baramundi! The tamarind chocolate and sorbet trio were outstanding ends to the meal. Chef's Table: part of Holland's Food & Beverage Aficionado series, we were fortunate to participate in the evening with Chef Ethan Stowell on our sailing. This five course dinner with wine pairing was one of the highlights of our cruise. This program is NOT available on every sailing and has limited capacity. We highly encourage those fortunate to be on one of these sailings... Do NOT hesitate! It is well worth the cost, and an amazing experience. Main Dining Room: No complaints with either the menu or service. The views looking aft from the dining room are exceptional. Disembarkation in Seattle also provided a new experience. The port in cooperation with SeaTac Airport have a program that allows for passengers flying later in the day to have their bags collected, taken to the airport, and checked in for the flight. This is an exceptional program and allowed us to avoid the hassles and lines both at the pier and the airport! All details are provided earlier in the cruise, and made for an enjoyable last day before an evening flight home. Everything went smoothly and our bags were right there when we landed back home. A fabulous cruise from beginning to end. Read Less
Sail Date May 2018
Having been on numerous cruises, we thought we knew what to expect for our first cruise with Holland America. We had been on 3 prior Alaska cruises (Celebrity, Princess, and Royal Caribbean) and knew Alaska cruises have very little ... Read More
Having been on numerous cruises, we thought we knew what to expect for our first cruise with Holland America. We had been on 3 prior Alaska cruises (Celebrity, Princess, and Royal Caribbean) and knew Alaska cruises have very little nightlife and more multigenerational families. Overall, the Eurodam exceeded our expectations. We arrived in Seattle two days early and rented car. On cruise day, we returned the car to the airport and caught a shuttle for the 30 minute ride to pier 91 (*cruise tip: Several local companies offer airport transfers for less than the cruise line…*cruise tip: the local companies charge a few dollars less for a ride from the SEATAC car rental location then from SEATAC so have them take you to/from the car rental and then catch the free shuttle to the airport). The Eurodam uses pier 91 which holds two ships. Although there were about 5000 people at the pier between the two ships, boarding went very fast and took 25 minutes (at about 12:45) from dock to room. Our luggage arrived 20 minutes later and was placed in our room by our cabin attendant. We selected a balcony room on the 4th floor, right side, of the ship. We choose the lower floor so we could be closer to the icebergs as the ship sailed Glacier Bay. The right side was the way to go. As the ship sailed Glacier Bay, it hugs the right side near the land. On this cruise, it gave us an excellent view of 4 bears walking on the shore. Once the ship reaches the glaciers, the right side is positioned first to view the glaciers. Although the ship will eventually turnaround for the left side people, who wants to want for the great view? The room, which comes with a bathtub, had enough spaces to hide everything we brought onboard. The only drawback was that the air vent is located above the bed which causes air to fall on us as we slept. On prior Carnival and Princess cruises, the first night “show” was a waste of time. On the Eurodam, the first night show gave a good sample of what to expect during the week. Although the Eurodam does not have the normal game shows (Newlywed game, Quest, etc) the entertainment kept us happy for all 6 nights (no theater show on the last night due to being in Victoria). We found the food to be near the top of the 25 cruises we have taken. We expected the food to be bland and mundane, but found it to be the opposite. On our Princess cruise in March, we had a hard time selecting dinner entrees on several nights due to nothing sounded appetizing. This was not a problem on the Eurodam (*cruise tip: the shrimp taco appetizer at dinner, and the Banoffee pie in the lido at lunch, were OUTSTANTING). During every meal in the lido they had small plates of cut fresh fruit, and fresh sushi, which was a nice touch. They even had whole litchi fruit available one day (a first for us on a cruise). Several cruisers asked us what it was thinking there were sea urchins on our plates. In Juneau we took the pier bus to Mendenhall Glacier. By taking the pier bus, and not the shore excursion, we were able to save a few dollars and spend as much time as we wanted at the glacier. On our first Alaska cruise years ago, we felt like there was too little time at the glacier on the excursion to enjoy the hiking trails. For the other ports, which we have been to several times, we just walked around town and enjoyed Alaska. We knew Holland America has an older demographic. Before the cruise we joked about the halls being cluttered with parked walkers. Although the average age was about 60, with only about 50-70 kids on the ship, we found the other cruisers to be active and sociable. Although we would not pick Holland America for a Mexican or Caribbean cruise, it was a perfect fit for Alaska. You cruise Alaska to relax and view the beautiful scenery. We were happy to play board games with our 21 year old daughter and watch Alaska sail past us at night (it does not get dark until very late at night). For those wanting to stay in their cabin, Holland America has one of the best selection of free movies available on television and room service is free 24 hours a day (other brands charge for late night delivery and some even charge for movies). When it comes time to disembark, you are allowed to stay in your cabin until your number/color is called (no lugging suitcases to the lido for breakfast and then sitting in a room waiting to be called). Overall Holland America exceeded our expectations. The crew was exceptionally friendly and the ship was in great shape. The food was excellent. Holland America would definitely be our first choice for Alaska. For the party itinerates (Mexico, Caribbean), we would pick Royal Caribbean which has the best toys (rock climbing, zip lines, ice skating, Flowrider, etc) at sea. Read Less
Sail Date May 2018
Second Alaska cruise with friends who had never been before. Have sailed on the Eurodam five times in the last eight years and was excited to see that the common areas had been refreshed and repurposed to keep up with the times. Cabins ... Read More
Second Alaska cruise with friends who had never been before. Have sailed on the Eurodam five times in the last eight years and was excited to see that the common areas had been refreshed and repurposed to keep up with the times. Cabins have not been updated and furniture is showing a lot of wear and the "Mariner" bedding is old and uncomfortable. Embarkation and debarkation a breeze. Port to airport luggage program is wonderful! Service in the dining room is haphazard and since we had anytime dining, the caliber of service changed with each new table. The changes in the Crows Nest are beautiful, but I miss the happy hour in that venue during sailway with its 2 for one drinks and accompanying hot appetizers. Wifi and drink packages seem cumbersome and expensive. Last sailed with Celebrity which "bundles" drinks, wifi, gratuities and shipboard credit in a one package. Read Less
Sail Date May 2018
Holland America is amazing. Ship was in great shape and spotless. All crew members were the most helpful, kind, and professional from the service desk to the cleaning crew. Explorations café staff knew my name after the second day, ... Read More
Holland America is amazing. Ship was in great shape and spotless. All crew members were the most helpful, kind, and professional from the service desk to the cleaning crew. Explorations café staff knew my name after the second day, and it only took my favorite bartender one day (thanks Angelo). Must do the bar crawl, loads of fun! My cabin staff (Anon & Sri) were the best. Never wanted for anything. Ate lunch at the Pinnacle (only $10 compared to $35 for dinner) it was excellent. Our favorite of all was the Tamirand. If sailing on Holland America you must try this place. Wonderful food and great staff. We enjoyed it so much we made a second reservation. Our three shore excursions through Holland America were fantastic! Must try the dog sledding. Norris Glacier (Juneau) was beautiful and staff was the best. My daughter talked me into zip lining in Ketchican and I had the best time ever! I am 64 years young. Overall we had a fantastic cruise! Read Less
Sail Date May 2018
The Grand Alaskan appealed to me as I had plenty of time and was in hurry to get home. The itinerary was brilliant, loved it, all the ports and glaciers. The ship is beautiful, food and service terrific, The entertainment well ... Read More
The Grand Alaskan appealed to me as I had plenty of time and was in hurry to get home. The itinerary was brilliant, loved it, all the ports and glaciers. The ship is beautiful, food and service terrific, The entertainment well that's another story, if you like a bit of nightlife Holland America is not for you, there is no disco, karioki, no band. All the bars were closed by midnight. I reckon the average age was about eighty, navigating around walking frames, mobility scooters and wheelchairs was a challenge. I felt like i was on a floating nursing home. Holland America is second to Cunard. Never Again, Holland America. The ultimate drinks package is not ultimate, they limit you to fifteen drinks per day, which is not a lot on a ship with nothing to do and then they slug you. If you like a drink a laugh and stay up late, Stay away from Holland America Read Less
Sail Date May 2018
We choose this itinerary because of all the different ports it hit and we weren't disappointed. We got up close and personal with a couple glaciers and that was exciting. The captain always pointed out if there were whales nearby ... Read More
We choose this itinerary because of all the different ports it hit and we weren't disappointed. We got up close and personal with a couple glaciers and that was exciting. The captain always pointed out if there were whales nearby too which was really nice.The stops were interesting places and the crew on board was, as always, fantastic!! The food was good, not fantastic, but good. Their ice cream selection at dinner was great but the ice cream station in the lido was disappointing. They had vanilla, chocolate and strawberry everyday and then one other flavor which was never very exciting (rum raisin a couple days - I mean how many people do you know that like rum raisin??). Their salad bar was great! The trio in the Ocean Bar was great, as was the pianist that played there for happy hour. The shows were okay but not great and last but not least I do love to go to the movie theater and see a movie but whoever built it didn't think it out very well and there is not enough slope to see over peoples heads which is just annoying! Read Less
Sail Date May 2018
We chose this cruise because of it's itinerary. Wasn't disappointed with what we saw. Weather wasn't the greatest but scenery still great. Service from all on the ship was very good. Crew was very friendly and we felt ... Read More
We chose this cruise because of it's itinerary. Wasn't disappointed with what we saw. Weather wasn't the greatest but scenery still great. Service from all on the ship was very good. Crew was very friendly and we felt appreciated. Room was like most balcony cabins but with lots of storage. Bathroom wasn't that great. Shower in a small tub area sufficient flow of of water but slow. Captain kept us well informed and did not disappoint in Tracy Arm or Hubbard for glacier viewing. Embarkation and disembarkation from Seattle was a breeze but beware of Seattle airport, horrible. Food menus had a wide variety and for the most part, was very good. Specialty restaurants were excellent but the main dining room wasn't far behind. TV system needs an upgrade for picture quality and on demand movies. We bought an unlimited internet package for the 14 day cruise for $239.00 and felt it was sufficient. We had the middle package for surfing and speeds were like DSL's first offerings. Not good for streaming at all. We feel this cruise was a great value and would highly recommend it. Don't be put off by the atrium monstrosity as it's the only bad thing on the ship. Someone at Holland America was hopefully fired for this HUGE mistake. Crew and the rest of what the ship offers will more than make up for this. Fellow passengers were a bit disappointing as most were 70 to 80 years of age and a lot of them with walkers of wheelchairs. Some younger than us (we are 60's) but not many. The advantage to this was that as the cruise went on we had lots of room to move around. I believe most stayed in their stateroom. Read Less
Sail Date May 2018
2018 Alaska Cruise Log May 19 Saturday- We flew out of Green Bay to Seattle, with a layover in Minneapolis. No delays. We arrived in Seattle on schedule and so did our luggage. A quick call on the courtesy phone and the shuttle was here ... Read More
2018 Alaska Cruise Log May 19 Saturday- We flew out of Green Bay to Seattle, with a layover in Minneapolis. No delays. We arrived in Seattle on schedule and so did our luggage. A quick call on the courtesy phone and the shuttle was here to take us to La Quinta, our preferred motel. Nice room with a view of pine trees. May 21 Monday- To the ship! Starting our 14 day cruise on HAL Zaandam, round trip to Alaska. We had a 1:00 embarkation time, but the car to take us to the pier arrived early, so we were at the port by 11:45, all checked in by 12:15 and in our cabin by 12:30 (They weren’t supposed to be ready until 1:00. Outstanding! Weather, sunny and in the 70s. May 22 Tuesday- Sea day. Chance to explore the ship. Mostly cloudy in the 50s. First glitch. We went for the breakfast buffet. Food looked good. The way they serve it is not. Generally with a buffet, you take a plate, stand in line and select your food when you get to it. Here they have serving stations. One person want scrambled eggs and bacon, you need to be there at just the right time, because quantities are limited. Choppy seas this morning. Gala Event tonight. We have Open Seating and were placed with two really nice couples. It is fun to meet new people and learn about their cruising experiences. The performer tonight was a guitarist, who was excellent. His parents bought him a Les Paul guitar when he was 11, for winning a guitar competition. May 23 Wednesday- Ketchikan. They get over 200” of rain a year and it was raining when we pulled in to port. Temperature in the 40s. It stopped raining and cleared up somewhat by the time the passengers could go ashore. May 24 Thursday- Sea day today as we head into Endicott Arm. Temps in the low 40s and not likely to get any warmer as we head to the glacier. We have eaten most of our meals in the buffet, so far, which means usually being seated next to other passengers. I continue to be impressed with the friendliness of the people we have met. We went to see the magician tonight. Very entertaining. He didn’t bring his A game, but he seemed to be going more for the comedy. We were in the balcony seating for the guitarist and the way they have the seats laid out is really neat. Seatings for two even though they are all together. The lower seating, where we sat for the magician, is much smaller and more like you expect in terms of seating. May 25 Friday- Gloomy morning in the 40s here in Juneau, the capital of Alaska. Beautiful city, with lots to do. This is a good thing, since we are here from 8 am to 10 pm. One thing it looks like we will not be doing, unless it clears up, is the tram. It takes you to the top of the mountain where you have a really nice view of the surrounding area. We have done that previously. Another activity that is well worth the trip, is the Mendenhall Glacier, which is about 14 miles away. We have done that previously, both times we were here. There is also whale watching and this is a great time of year to see them as they eat as to get ready for their trip to Hawaii. We were told, on an earlier excursion that they do not eat on the way. What we do plan on doing today is going to the State Office Building to see the 77 year old Kimball Pipe Organ. There is a free concert at Noon on Fridays. May 26 Saturday- I would tell you what the weather is like, but if you have been reading the updates, you already know. Add wind to the rain and cold. Still, we found out it is in the 80s and 90s back home and this is preferable. Today we are at Icy Point Straight, Hoonah, AK. This is a new port for us, so we can learn about it together.. It is mostly woods, like we have back home. Pretty quick day in port as we sailed at 2:00. About 4 hours out we passed a yet to be identified glacier and there was enough sun to get a picture. Shortly thereafter- rain mixed with snow! The Captain warned us of rough seas and he sure was right. BTW, the ship has 12 elevators, 4 each aft, mid and forward and they seem to be fairly quick. May 27 Sunday- At Sea Day today. Temps in the 40s, now there’s a surprise. The sea is fairly calm and the clouds show signs of breaking up. On our way to Anchorage, which will be the midway point in our cruise. Pretty day today. Even have some sun. Okay, here goes my one and only RANT (hopefully). We have been on 23 cruises. Not a lot, by many standards, but enough to know what to expect from the wait staff. We like Anytime Dining. It has a lot of advantages. We almost always are able to make reservations and sit in a desired area, and the service has almost always been very good or better. The service in the MDR, for this cruise has been far short of what we have come to expect. It is like we are treated as second class citizens compared to assigned seating. We have had 3 different wait staffs in the MDR and all have been the same. I mentioned earlier that staffing might be a problem, and this could be, but they don’t even do basic things like clear the crumbs off the table cloth or fill your water glass without being asked. And the service is much slower even than the leisurely pace you expect. The band went around playing to the assigned seating guests, but never came to our dining room. In contrast to this, the wine stewards have been terrific! If we had the same one throughout, he would be getting an additional tip. We like tipping extra and it is rare that the wait staff and a bartender or two do not get an extra tip. Not yet on this cruise. It has been a very good cruise so far, so don’t let the rant get to you. It turned out to be a beautiful day today and we are getting lovely views of the snowcapped mountains. We have one excursion tomorrow, The Big Swig! Limited to 12 people and they still have 5 spots available. May 28 Monday- We have broken a pattern. The sun is out and temps are in the 50s. Our plan is to go into town this morning to do a little shopping and then do the Big Swig excursion this afternoon. The area is secured, so the only way off the pier is the free shuttle. The Big Swig was quite a tour. We toured 3 breweries, The King Street Brewery, Land Of The Midnight Sun Brewery and Resolution. At King Street, we got a lengthy explanation of the different hops and barleys they use and why. They also explained why certain regions use certain grains. It is because of the mineral content of the water in those regions. Of course, while he is talking, we get to be drinking. Midnight Sun is the 2nd largest craft brewer in the state and Resolution one of the smallest. If you appreciate beer, you should appreciate this tour. It is a privately owned company. Just one guy and a part time employee. When we got back to the ship, we went to see comedian Mark Pitta. Very funny and clean. May 29 Tuesday- Mostly cloudy, windy and in the 40s today. We are in Homer and will be doing the Best Of The Bay boat tour. There is a free shuttle to take us to the other side of the Spit, where all of the shopping is, but to actually go into Homer costs $15. The Best Of The Bay tour is rated more difficult because it is a pretty long walk to the boat and a fairly steep ramp to get to the dock. What we saw was lots of sea otters and puffins close up We also saw several Eagles and even mountain goats. There were also birds that looked a lot like penguins, but were able to fly. Very nice tour. The weather made a turn for the worse as we got back, so the afternoon tour probably won’t have it so comfortable. May 31 Thursday- I forgot to tell you yesterday about the eagles on Kodiak. They were everywhere! Today we are doing Hubbard Glacier, the largest tide water glacier in North America. It is in the 40s and will be getting colder as we approach the glacier, but the sun is reflecting off the water, so I have high hopes. This, boys and girls, is worth the price of the ticket. Cold and windy to start the day. The sky is mostly sunny and the scenery is beautiful, so just throw on an extra layer and go sit out on the balcony. O. June 1 Friday We are in Sitka today until 4:00. Docked right next to the NCL Jewel. Temp is 49 degrees, with a high of 56 expected. June 2 Saturday- Sea Day. June 4 Monday- Disembark. Disembarking and Customs was a breeze. We stayed in the stateroom until our tag color was called and had no trouble leaving the ship and getting our luggage. A taxi was right there to take us to the hotel. We had checked in online yesterday and they had a room ready. Perfect view of the Space Needle! Read Less
Sail Date May 2018
I booked this cruise through a local travel agent. All the connections went smoothly to and from the ship. Our staterooms were cozy and cleaned daily by friendly staff. There were many places to eat onboard and the early dining was the ... Read More
I booked this cruise through a local travel agent. All the connections went smoothly to and from the ship. Our staterooms were cozy and cleaned daily by friendly staff. There were many places to eat onboard and the early dining was the best! We enjoyed all the excursions and the staff made sure we all found our activities after the ship docked. Had a terrific 2 week cruise we’ll never forget!! We also had a person using a walker and the handicapped room proved spacious enough to store it. The hot tubs and pools were very much enjoyed. Very clean and provided many towels. We also enjoyed the many ports with free shuttles to and from the activities right from the pier. While we were enjoying the glaciers the captain spent at least an hour at the scene so we could take many pictures and enjoy the wildlife while he turned the boat around. Read Less
Sail Date May 2018
My husband and I took this cruise (Holland America Eurodam (Alaskan Explorer) May 19, 2018) for our honeymoon. Maybe we should have looked at all of the reviews before we chose this line. Let me say this... this is a cruise geared toward a ... Read More
My husband and I took this cruise (Holland America Eurodam (Alaskan Explorer) May 19, 2018) for our honeymoon. Maybe we should have looked at all of the reviews before we chose this line. Let me say this... this is a cruise geared toward a particular crowd, the older mostly retired crowd. This is NOT a cruise for anyone looking for a full selection of onboard activities. PROS: Clean cabin. The crew member that serviced our room was great, he always greeted us and kept us in a clean room. Plenty of storage space in-cabin. Good food selection. Good lido deck hours. The service to have your luggage taken from your room to the airport at the end of the cruise is very convenient. Vegetarian menu (which you have to ask for specifically) is actually quite inclusive and well prepared even though you have to order the night before. However your regular menu will label Vegan items as Vegetarian. Vegetarian you will basically need to look for but typically each meal had something vegetarian which was very nice. I recommend the Vegetarian Jumbalaya. Awesome. In cabin movies had a great selection. It was well appreciated since there was almost nothing offered in the way of on board activities. A LOT of time was spent just watching movies in our cabin. CONS: The CONSTANT barrage of crew offering/pressuring us to purchase more and more services... relentless! The inability of the crew to enforce ANYTHING such as dress code (jeans on gala night, ROBE in jewelry store, ROBE in lido dining, exposed piss filled urine drainage bag in the lido dining!!!!). REALLY?! Maybe the cruise line needs to invest in someone that can actually take some leadership. The toilet in our cabin stopped working, they did fix it promptly. However, we got a call from guest services asking if WE flushed anything we weren't supposed to. I'll keep my initial reaction out of this review. Lido deck overcrowding. There are not enough tables to sit everyone in peak dining times. This means the tables that they do have are crammed so close together that you are hitting someone else's chair to try and move even. Also there overall isn't enough space in lido where people are walking so close to tables to get around people that they end up touching you when you are trying to eat. Also, lines to get food in lido are not organized properly and as noted above there is no one that knows how to have a command presence or even directs any of the chaos. What you have is people pushing their way in when you are trying to obtain food. Dive-In burger shack hours cut off at 5:30 pm. (great food) The severe lack of on board activities. Expensive excursions. Jewelry, jewelry, jewelry, if your life is jewelry you will love this cruise. Also, if you like 75% off Invicta watches, this is the place to go. You never hear the end of it. Read Less
Sail Date May 2018
I chose this cruise for the Neptune suite aft balcony room for 3... which I thought to be fairly reasonably priced looking at other luxury cruises. However, the suite was small, but amazingly clean and comfortable, I would highly suggest ... Read More
I chose this cruise for the Neptune suite aft balcony room for 3... which I thought to be fairly reasonably priced looking at other luxury cruises. However, the suite was small, but amazingly clean and comfortable, I would highly suggest that it be for just 2 people. It was my husband and me, along with our 6'6" 20 year old son. And he was highly bored, no kids his age.... a few younger children... and a few 26 year old types.... who looked as bored too, ha. I was hoping he could meet some great friends like he has on other cruises. So, if it were just me and my husband, I would highly go on Eurodam again for an Alaskan cruise. No real activities for 20 somethings, and the only "nightclub" experience starts at 11:30 at night.... and with most people having a 3 hour time difference... that was just too late to start, and no one would show up. (comfy sleeping was the call during that time.) Embarkation was fine, and we were one of the last ones off, and disembarkation in Seattle was a breeze. The ship itself is a nod back to old-time classier cruising which my husband truly enjoyed. Everyone of the staff could not have been any friendlier and responsive. Knowing that they work normally 6-7 months at a time, I'm impressed by the smiles. Our cabin, Aft suite, 6164, was comfortable. The solo futon type bed needed help though. The staff brought in a permanent new mattress, and that did the trick. The bathroom was sizeable, with a nice whirlpool bath, and nice Elemis amenities. The comforters were great,,... and we had 3 different types of pillows to choose from. The suite and the whole ship was spotless. Thank you Rif and Catur, our room Stewards. We never went to the Main Dining Room, but enjoyed the Pinnacle and the Tamarind.... and really enjoyed the Lido....especially when it wasn't busy. I found the food there to be pretty amazing, and cooked and served on the spot. Be sure and check your daily schedule for restaurant hours, because they change everyday due to being in port or at sea. We also enjoyed the Dive-in hamburger on the Lido, and the New York pizza. We loved the Caprese salad at the Pizza Place. We enjoyed the BB Kings Blues club, and the Singing shows. Not a big stage, but the singers and dancers made good use of it, and I always wonder how they manage to dance while the ship is rolling. Speaking of rolling, The first day at sea is usually on a fast pace to reach Juneau and put some mileage behind us. So usually 20-22 knots speed, no matter the wave conditions. I had brought ginger and herbal medicines... I also saw alot of people with patches. We did rock and roll more than I had anticipated, but the ship puts out its stabilizers and tries to maintain its best.... but it is on the high seas. Just note to be aware. This was the most movement I had ever felt on a cruise so far. I was pretty proud of myself to attend a yoga class while at sea and maintain a pose in that movement, ha. I wish the dueling pianos had more playing time. We attended one of their trivia games and that was pretty cool. We did an exclusive behind the scenes tour that only 6-8 people go on, and it was fantastic! Let me just say that Eurodam and its crew runs a tight, clean ship. Impressive. That tour was one of the highlights of the cruise. Fascination how a Hotel at sea is operated. We did make use of the Neptune Lounge which is one of the reasons I choose Holland. The concierges were great, especially Miss Sarah. However, the lounge did not compare to some of the other cruise lines that I have been on. They have an honors bar (not free drinks), and you are unable to put them on your signature beverage package. They do have a great coffee machine and canapes throughout the day, but they have placed it into the interior of the ship. No view or anything. Plus, there is no priority seating in the theatre. However, I did like the breakfast available to suite guests in the Pinnacle Grill, and we took advantage of that many times. The weather was unfortunately bad in Juneau, (40 mile an hour winds with gusting rain). Luckily, we had pleasant weather in other ports with sunshine. It was colder than I had thought, and glad to have layers and a rain jacket in my luggage. Wished for longer times in port....especially Ketchikan and Victoria. too rushed. Read Less
Sail Date May 2018
My mother had been on me for years to take a cruise with her. So this past May (2018) we took one of Holland America's Alaska cruises. Holland America is the only cruise line my mother sails, and she has now done the Alaska cruise ... Read More
My mother had been on me for years to take a cruise with her. So this past May (2018) we took one of Holland America's Alaska cruises. Holland America is the only cruise line my mother sails, and she has now done the Alaska cruise four times. I had no idea what to expect from the process, but was pleasantly surprised at how organized everything was. We flew from L. A. to Seattle; the directions from the terminal to the buses were fantastic. Staff were always within view so there was no getting lost or making a wrong turn. The buses that took us to the port were clean. There is a long story about my mother not being happy with our first cabin (not Holland America's fault), and many efforts to make her happy (Yes, at one point I felt like a tired toddler ready to throw down after her shenanigans) but the staff got us settled in and even offered us several amenities (dinner at two of their specialty restaurants and two free drinks). It could have been a bad episode of The Love Boat, but the staff was wonderful and exceptionally patient. I'm of the opinion that the ship is due for remodeling / updating. That said, our cabin was spacious, we had plenty of storage space...and the beds! OMG! Prior to the cruise I'd been having trouble sleeping through the night. These. Beds. Were. Awesome! I would put my head down to perfect pillows. The bed felt like someone was hugging me all night. I've never experienced anything like it. I requested fruit for the room and our bowl was always refreshed. I strongly recommend getting a veranda room; it's wonderful being able to sit outside and sip coffee and just watch the world go by. Our porters (I regret that I can't remember their names) were phenomenal. Whatever we needed, or even thought we needed, they provided. They were always pleasant, always greeted us by name and make the cutest "critters" out of towels. No matter where you were on the ship, the service was exceptional. I was a little annoyed when I got home because no one called me "Madame." I had a different expectation for the food. The specialty restaurants were great (we ate at all three), and the Marketplace and dining rooms were fine. Since this was my first cruise, I had visions of opulent buffets. The reality is that there were enough buffet options to keep everyone happy. It was good, not grand. The dinners were very good, room service was quick. There was a place by the pool that made excellent burgers and fries, and a spot that made pizza (which I didn't get to). Since this was my first cruise, it was really about getting the feel for things. If you have the time, money and opportunity, I would try one of the pre or post excursions. After the first two stops, I was a little disappointed and wished that I had planned better. One of the challenges of the stops is they begin to look the same after a while. You're sharing very small towns with two or three ships that have docked around the same time. Unless you've done your homework and have mapped out sites ahead of time, you may feel overwhelmed by the number of gift shops and people. At one point I just stayed on the ship. There is a lot to do on board. The B. B. King Blues Club had a great band! I took a couple of classes in the Health Center, and took in a couple of cooking demonstrations. The Eurodam is now cruising the Mexican Riviera, and I'm going to try and make that trip in December. It disembarks from San Diego, an easy drive from where I live. Would I do this same cruise again? Yes! I know what the expect now and would plan it differently. The only reason this review didn't get five stars is because the ship does need refreshing, but not so much that I wouldn't sail on it again. Read Less
Sail Date May 2018
We took our parents for their 50th anniversary. BOY were we the youngest on the ship by far. If you are UNDER 40.... you will feel like you are in a floating nursing home! The staff are amazing, staterooms are quite nice, and the overall ... Read More
We took our parents for their 50th anniversary. BOY were we the youngest on the ship by far. If you are UNDER 40.... you will feel like you are in a floating nursing home! The staff are amazing, staterooms are quite nice, and the overall ship is good. There isn't much to do by other ship standards-but considering the clientele it is a lot just to get them out of their room after 7 p.m. We got the alcohol drink package, the parents got the soda drink package and it was simple and great. My partner and I also enjoyed the spa for 2 for the week for $250. Along with 3 massage/treatments ea....Worth every penny-(Great escape from the motorized wheelchairs and cantankerous elderly).... The spa had an awkward layout- you dress out- then you pass by the public elevators (in your robe and flip-flops). Not private at all. The gym is very nice as well as the warming benches to pass time. Steam rooms, sauna, and heated private soaking pool were quite nice. Read Less
Sail Date May 2018
WE (I) started working on this trip August 2017, booked September 2017. Cruise Critic was a tremendous amount of help – thanks to everyone for your input! We loved our trip, tenth cruise, and without a doubt, it was the most relaxing, ... Read More
WE (I) started working on this trip August 2017, booked September 2017. Cruise Critic was a tremendous amount of help – thanks to everyone for your input! We loved our trip, tenth cruise, and without a doubt, it was the most relaxing, most enjoyable and best cruise ever. Flew into Seattle day before, stayed at Hampton Inn 28th St, Seatac. Great rooms, great breakfast and superb customer service. When the limo service we “tried” to work with fell through, we contacted Seattle Express at 6:00PM the night before the cruise. Reservation taken, credit card charged, and we were picked up on-time, pleasant ride to Pier91. Driver handled our luggage, on and off shuttle, he was a real professional. CC Members have consistently stated HAL embarkation was quick and easy. They were right! I saw no frustrated guest faces, everyone was pleasant and helpful. Registration was quick and we only waited in chairs for about 10 minutes, then on to the ship and our cabins were ready by 12:30. We were on Deck 7 Balcony. As many have mentioned the HAL Navigator option on mobile devices worked well, you can Chat with fellow passengers, BUT no sound when you have a message. Checking your on board account is a plus, too. FOOD: We ordered coffee/pastry each morning, then ate breakfast later in Lido. All was very good. We ate in the MDR 4 times, Pinnacle Grille 2 times and Canaletto one time. We were quite happy with food and selections offered, with the exception in the Canaletto, we just did not enjoy it. Sorry HAL. PORTS: --Juneau – we rented a car from Juneau Car Rental, and found it to be very cost-effective. Went to Mendenhall Glacier, then drove north to see nature and things past the city. --Glacier Bay – warm and sunny, great day, with Glacier Bay National Park Rangers boarding the ship and narrating on deck about the bay. Our main stop was at Margerie Glacier. Ship turned 360 degrees, with more time stationary on the port side. --Sitka – we again rented a car, Sitka Car Rental. We drove from one Dead End to the other and relished in the beauty of it all. We also went to Sitka National Historical Park and meandered around. Stopped in town for shopping and lunch at the Sitka Hotel. Fish and chips – halibut, but too much breading. Cost - $19.00. --Ketchikan – short stop, but we pre-booked a float plane trip through Misty Fjords National Monument with Island Wings. Thanks to Cruise Critic we found this company with great reviews. It was not a ship excursion. The price was better and this is one of the few companies that makes a stop on a lake for about 20-30 minutes. Michelle, the owner/pilot provided some great information about the area and her experiences. We just loved it. Her assistant, Shona, was so helpful with our reservations and questions. We highly recommend them. --Victoria – we stayed on the ship! A few other comments: Casino – we like to have fun gambling; we take a certain amount of money and that’s it. Yes, it’s a small casino, but we found not that many people gambled. We had a great time with Dealers and Pit Bosses. Dealers do accept tips, as do drink servers if you want to tip. We had a lot of fun and Pit Bosses were generous with free drinks. Things we did NOT do, so cannot review: see shows, go to America’s Test Kitchen, use spa or pool. But the pool did look inviting, especially with the top closed. A word here – I packed many of the items that CC members suggested taking. I used a few, did not use most. But whatever floats your boat! (get it, boat?) And unless you use tons of toiletries and stuff, you don’t need an over the door shoe holder. Use the trial size items and refill when you get home. Overall service – we appreciated the kindnesses shown and we felt all Eurodam employees were pleasant and helpful. Our cabin was serviced twice a day by Wagi & Joe – great guys. You ask for it, you got it. And fresh fruit for balcony and above cabins daily if you ask. We used the Port Valet program through Port of Seattle, oh my, how wonderful it was! Our flight was at 11:11am. We disembarked in Port Valet Group A, picked up by Seattle Express within 10 minutes and we were at the Terminal Gate with lots of time to spare. Very smooth through Security, too. We realized one of the reasons this cruise experience was so great, was the planning ahead of time for (1) what to expect on the ship; and (2) recommendations for port days. I know my planning was a major effort (haha), but the majority of my planning was from reading Cruise Critic Threads and Reviews! Thanks! Read Less
Sail Date May 2018
We are very happy with this cruise, and especially with the Eurodam staff. Our dining attendant (Putu) was especially friendly and talkative and very concerned about our special needs (food allergies); when we said goodbye to him on the ... Read More
We are very happy with this cruise, and especially with the Eurodam staff. Our dining attendant (Putu) was especially friendly and talkative and very concerned about our special needs (food allergies); when we said goodbye to him on the last day it was like leaving behind a good friend. The young ladies and gentlemen in the Lido deck food court were also extraordinarily attentive and quick to provide refills of juices, water, coffee, etc., or to bring any food item we had missed putting on our plates. We were specially happy with a young lady named Chom-on (Dining Services). The trip would not have been complete without the port/shore excursions. Each of the excursion guides was knowledgeable and informative about his or her area and was never at a loss to provide answers to participants' questions. All service aboard the Eurodam was excellent. We had need of Bonine the second day on the ship: it was quickly provided, and there was a follow-up call the next day to make sure that all was well. We also had a cabin lock misfunction that required a locksmith; he was able to take care of the problem within about 30-45 minutes. Read Less
Sail Date May 2018
Flew from Newark, New Jersey to Seattle, Washington, in order to take this 7 day cruise to the inner passage of Alaska. Enjoyed a day and a half in Seattle before embarkation. I have to confess that my wife and I are not big cruise ... Read More
Flew from Newark, New Jersey to Seattle, Washington, in order to take this 7 day cruise to the inner passage of Alaska. Enjoyed a day and a half in Seattle before embarkation. I have to confess that my wife and I are not big cruise people. I would rather get to a destination as quickly as possible and spend my time exploring the sights of the city or village, rather than stare at open ocean water. Large ships can get very small when they are crowded with a few thousand people, especially when the cruise is for an extended period. Alaska, however, is different. It has to be seen by ship or plane. I have also gotten older and my energy for walking and jamming activities together has made me appreciate the convenience of cruising. Always having a bed and bathroom nearby is a good thing now. I read a review from a fellow passenger that was fairly accurate. She stated that the passengers were mostly retirees. This is true. I am almost there myself. I still think it is better to travel with seniors, than with misbehaved kids, or loud crowds that like to stay up all night. There were few children or even young adults on this cruise. She also mentioned the one thing that I noticed, and bothered me the most, the lack of enforcement of regulations. I believed she called it "leadership." Don't get me wrong, safety issues were in place, and the staff was wonderful in attending to the passenger's needs. She is right however in that when you have a formal night in the dining room, the dress code should be enforced. They could have told the passengers who were under-dressed to eat on the Lido Deck that night, rather than seating them with the guests who complied with the dress code. They avoid confrontation at all costs. We had a small inner cabin, but it was comfortable, clean, and the bed was made twice a day. The food was plentiful and very well prepared.. One night we upgraded for a small additional cost to the Asian/Fusion dining room. It was the best meal I have had in a long time, The evening entertainment, though only 40 minutes long, was top notch in the main stage, There were also 3 other venues on board where you could listen to music from Classical to Jazz. Yes, they tried to sell you spa packages and all types of art and jewelry, but I did not find it to be that relentless. Best of all the destinations were amazing and seeing otters, eagles, and a whale, made the trip worthwhile. Not sure if there are many other destinations that I would sail to, but Alaska was breathtaking and this ship was top notch. Read Less
Sail Date May 2018
My girlfriend, who had been on a cruise before, wanted to treat me to a cruise for my birthday, so we decided that we wanted something relaxing. the ms Eurodam was exactly what we were looking for and more. There were plenty of ... Read More
My girlfriend, who had been on a cruise before, wanted to treat me to a cruise for my birthday, so we decided that we wanted something relaxing. the ms Eurodam was exactly what we were looking for and more. There were plenty of opportunities to relax, and just enough high energy environments to not overpower the overall feel of the ship. We went to few trivia events, had dinner at the Pinnacle Grill, the Tamarind, and The Diner, and tried the buffet a few times. We sunbathed by the pool (it was 84 degrees in Vancouver B.C.!), danced at BB King's All stars, and watched dueling pianos. We honestly drank far too much a couple times, but a quick call for room service provided us with some food and juice to help prevent hangovers. Our cruise through the passage wound up changing to a cruise up and back down the passage, with a detour through a route the ship had not been on before, which provided a brief view of whales and stunning views of the Inner Passage. I would absolutely recommend this cruise to anyone looking to try out cruising for the first time, or anyone who is just looking for a quick cruise out of Seattle. The crew was amazing, our room attendants always remembered our names (even when we were boarding after Vancouver, our room attendant was going ashore and addressed us by name), the assistant cruise director (goes by the nickname Faz) took time out of his day to sit with us for approximately 40 minutes just to chat because we had a lot of different questions, and he never seemed irritated to be there. Honestly, if I could give more than 5 stars, I would. Being aboard the ms Eurodam made any stress I may have had in my life disappear entirely. I was able to fully enjoy relaxing during this trip. It's not a trip for most kids, however the ones that were on board were very well behaved, and coming from someone not fond of kids, they were not a bother at all. Read Less
Sail Date May 2018
My husband and I are seasoned travelers but have never seriously considered cruising. We wanted to dip a toe in the cruise water without a big commitment so when this deal came our way, it was hard to resist. We really enjoyed it and ... Read More
My husband and I are seasoned travelers but have never seriously considered cruising. We wanted to dip a toe in the cruise water without a big commitment so when this deal came our way, it was hard to resist. We really enjoyed it and Holland America Eurodam was a surprisingly delightful experience. Embarkation was very well organized and went smoothly, even with the huge crowd. I was surprised that our stateroom was ready for us and our bags were already on the bed. Just the begining of four days of outstandingly friendly service from every staff member we encountered. My husband singled out the service as the best part of the trip . The food was very good overall even in the Lido Market which was so many notches above the cafeteria food I expected. 24hr room service is a huge plus. We even had breakfast in our cabin on disembarkation morning on time and perfectly cooked. Disembarkation was a breeze since we elected expedited disembarkation. We rolled our bags out of the cabin and off the ship by 0730. We have already booked a repositioning cruise on the Eurodam for October! Read Less
Sail Date May 2018
This was our third Alaskan cruise, and definitely the most uneven experience. Pros: Smaller ship Great itinerary Excellent service in the Lido and from housekeeping staff Naturalist onboard Alaskan scenery Cons: ... Read More
This was our third Alaskan cruise, and definitely the most uneven experience. Pros: Smaller ship Great itinerary Excellent service in the Lido and from housekeeping staff Naturalist onboard Alaskan scenery Cons: Horrible cabin Extremely poor service from front desk Problem with Shore Excursion Very expensive internet plans Let's start with the good: The Zaandam is a smaller ship which allows it to go to ports the bigger ships have to miss. That made for a great itinerary. The service in the Lido was excellent, the staff there really went above and beyond to make passengers happy. Our steward was also excellent, he made sure my husband's can of Coke (we brought a case onboard) was waiting for him in our room's ice bucket every afternoon. Talk about attention to detail! There was a naturalist onboard who was very informative. And of course, Alaskan scenery never disappoints! The bad: Our cabin was awful. We had continual noise problems all the way through the cruise. The first was from our neighbor in the cabin next to us (let's refer to them as NN for noisy neighbor). We've never experienced noise from another cabin like this. The TV or music was so loud that we could have sung along. After 11pm one night, we reported it, and the front desk called the room - no response - and eventually knocked on their door and told them to keep it down. Next night, same loud noise. This time the woman at the front desk refused to do anything. So that continued throughout the cruise. In addition, there were mechanical noises (sawing, drilling, and something that sounded like someone tossing metal tools against a metal wall - go figure!) at all hours of the day and night. Sleep became a near impossibility. Front desk response was "oh, if it's work on the ship it will stop at 5pm." It didn't. Front desk staff came to the room to verify the sounds (and the feel; the floor was vibrating because of whatever was going on), but didn't do anything to resolve the issue. The issue with Shore Excursions was in Kodiak, where the shuttle into the town was a 48 passenger bus. The problem was that there were probably 200+ passengers waiting in the rain and cold to get on that bus and no crowd control by the shore excursions staff. I saw two people nearly get into a fight since it wasn't clear what line to get into - indeed, it wasn't clear that there were any lines at all. And finally, HAL has changed the way they price internet. We used to be able to pay for minutes used on a per minute basis. No more. Now there is a 3 tier plan. If we wanted to be able to check our email, for example, that was on tier 2. $24.99 per day and you had to pay for each day of the cruise, not just the days you actually used it. $350 to check my email? No, thanks. Read Less
Sail Date May 2018
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