First of all, I should mention that I was raised and have had a lifetime of employment in the hospitality industry. A 5-star facility in fact, so my 'critical eye' is probably a bit more precise and picky than the average guest. With that being said, this was our first cruise, EVER! We were so excited and after a couple of years or planning our Alaska trip, we decided to go with HAL over NCL & ...
Hello,
Nancy (sister), Lan (mother), and Sydney (son) were on board the Westerdam from Seattle Port to Alaska's Inside Passage tour during June 18th thru June 25th.
Complaint about the service:
1. On the Lido deck Nancy and I cleared about 75% of our own table. Lan who is in a wheelchair with Cancer (terminal) never got assistance with the trays.
2. Lady at the gift-shop was defensive when ...