I went with Holland America because I had never cruised with them and had been told they were the best. Well if this cruise is any indication of the customer service that Holland offers, it will certainly be my last cruise with them.
The pickup at the airport was not as smooth as you would expect, with them herding people into lines with no place to sit or really get out of the weather. There ...
I will preface by saying this was our 7th cruise overall and 3rd to Alaska, but our first with Holland America.
Let's start with what was good. Embarkation was fairly easy and our staterooms were accessible as soon as we boarded. Our veranda stateroom was spacious although the layout does make it difficult to move about. The room is well appointed with plenty of storage and the bathroom was ...
April 2014 we were in French Polynesia and had a wonderful time. This time we choose a Volandam cruise Seattle - Sydney - Bali because we thought the itinerary looked great as well. It was partly great indeed, but also partly disappointing. e.g. To me it is a mystery why the ship went to Mystery Island. A lost day. In Honolulu the hop on hop of bus was not available. HAL had rented it for some ...
We made a group reservation with our family to celebrate my mother's 90th birthday. The entire family was there. Our problems started just after embarkation when we found out that one of the grandchildren who was definitely part of our group had been removed from the group. This cruise was originally booked on a prior cruise and because of that the group was afforded Explore 4 benefits which ...
Cruise highly recommended - small ship size, service, & food. Room: Neptune Suites. The cruise through Alaska was beautiful. Things started going downhill when we, sadly, lost cruisers to a plane crash in Ketchikan. I do feel that the cruise line handled this professionally and respectfully.
I purchased a $1000 ring in their fine jewelry shop. Promised a delivery of authenticity to my ...
Just returned from Alaska on the Westerdam yesterday. We were so lucky to have sun at every port. This was my 10th sail to Alaska. It was our second HAL experience. We chose this sailing because it included Sitka. I loved Sitka. It was a quaint port. I enjoyed the tour of St. Michaels. It has an interesting history. Sitka should be on every Alaskan cruise. Not sure why it’s not other than maybe ...
This was the 4th time we sailed with Holland America we have sailed on the amsterdam. the osterdam and
the westerdam twice.
The quality of ship and services have slowly become worse each time.
Poor quality and choices of food except the formal dinners.
Room service was terrible. Orders wrong most of the time, and when it did arrive it was barely warm.
One handicap toilet near the show room ...
I just returned from a 1 week inside passage cruise on the Westerdam. This was my 16th cruise-only the second on Holland. I have cruised on Celebrity, RC, Disney, and Princess. This was a family reunion cruise of 3 adults in their 50's, 2 in their mid-late twenties, and 2 late teens/early 20's. While we all enjoyed our journey this was not a high quality cruising experience. We are an active group ...
This trip it was for my husband and me to celebrate our twelve year anniversary we decided on Alaska because it leaves from our home port in Seattle so no flying score!! We were in a Verandah signature suite we both had the unlimited drink package and one dinner in their specialty restaurant the Pinnacle Grill from our TA.
Port 4 out of 5- The new Seattle port is nice but if you are from out of ...
this cruise was nothing like we booked 12 months ago.Embarkation in Seattle was fine nice and smooth and first impressions of the ship were fine the cabin was good .
how wrong can first impressions be. it was down hill from there on.
the ship left Seattle one day late due to bad weather which we can fully understand as safety comes always first.
but then it started they changed the port of Hilo ...