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13 Helpful Votes
Sail Date: September 2017
We have been on Holland America ships three times before with no issues. First time for the Eurodam. Overall, the ship was clean, well maintained, and had great service staff. We went to Alaska which was amazing. We were in a balcony cabin ... Read More
We have been on Holland America ships three times before with no issues. First time for the Eurodam. Overall, the ship was clean, well maintained, and had great service staff. We went to Alaska which was amazing. We were in a balcony cabin which was clean, comfortable, and well appointed. There was no room guide for information or room service. When asked we were sent a small paper copy of the book which was hard to read. The cruise director was mia most of the time, unlike most cruises. Didn't see much of him around the ship. There was not a lot of activities when not in port. There were no games like newlywed and such. Everything was pretty much done by 11:30pm. The Lido deck was not really a fun place to be. No activities there, and a lot of seating taken up by private tent areas for rent with no takers as we were going to Alaska. Not even a polar bear plunge at the outside pool at the glacier. (Past Alaska Holland Am cruises had this) They did have some naturalists at Glacier Bay national park they were informative. Days with no port call were boring and lack luster. Now for the food. Most frequent cruisers know that cruise food is usually average. Some delicious items now and then. I'm not kidding when I say that food was equal to Granny's buffet or Old Country Buffet. Really! That was the buffet area on Lido (pool) deck. Also annoying was no self serve of hot foods or salad bar. If you asked for small portion, you got regular or larger. I ended up tossing out a lot of food. My spouse complained about the porting size of the food he asked for. There were also no sail away parties. If you returned to the ship later like around the last call at night, there was no food at the Lido except pizza or room service. I can say that the food on Eurodam was the worst food aboard a cruise ship we have ever had. Last. The entertainment was little and lack luster. There were only two main shows in the theater, plus a comedian for an hour once. The BB King Blues club was the only entertainment aboard that stood out. The band was amazing. We went every night they played. All in all: We would not recommend Eurodam. Almost forgot the dinning room. That was also below average. One night I sent the entrée back, and didn't get anything else due to the crapy offerings. Read Less
7 Helpful Votes
Sail Date: September 2017
Hawaii was nice but the Eurodam itself was the true destination. The ship is beautiful. The food is great. The specialty restaurants are outstanding. The variety and quality of musical venues on Music Walk is wonderful with something ... Read More
Hawaii was nice but the Eurodam itself was the true destination. The ship is beautiful. The food is great. The specialty restaurants are outstanding. The variety and quality of musical venues on Music Walk is wonderful with something for everyone. The dual piano players with Billboard Onboard was my personal favorite. The crew was exceptional from John Scott the captain who entertained us every day with the origin of nautical based expressions such as between the devil and the deep blue sea, Nick the delightful Cruise Director, and all the way down the chain of command. The entire crew was relaxed and happy and eager to help. I booked the last Alaska cruise of the season and stayed on the Eurodam through Hawaii for a total of 24 days. Anyone who doesn't like to leave home for a 7 day cruise should consider combining these two destinations as a "collector's voyage" some year. Read Less
5 Helpful Votes
Sail Date: September 2017
We enjoyed everything on this cruise. The food was wonderful. We often ordered full room dinner service in our cabin and also breakfast where you can order omelets. The food was very enjoyable and served hot. The hospitality service ... Read More
We enjoyed everything on this cruise. The food was wonderful. We often ordered full room dinner service in our cabin and also breakfast where you can order omelets. The food was very enjoyable and served hot. The hospitality service would always check up to make sure your room service order was perfect. The outstanding Holland America difference is the staff. Our room stewards, spa attendants and bartenders made the difference. The ship is immaculate.. this is an older ship. We enjoyed the Eurodam for the service and care and attention from the staff. Due to the fact there were many Mariners on board who have sailed with Holland America for many cruises we did hear many complaints. The ship was sold out at full capacity which perhaps made wait times a bit longer in the dining room and at the Lido. Due to the many days at sea waiting was not a problem.. nowhere to rush off to. We liked the Tamarind and the Pinnacle. The food at the Canalito was a disappointment.. too salty and small portions. Read Less
6 Helpful Votes
Sail Date: September 2017
I had high hopes, after cruising on the Holland America "Amsterdam" for a 2-week cruise to Alaska on June 19th thru July 3rd this year. THAT cruise was absolutely wonderful!!! Unfortunately, it doesn't appear that Holland ... Read More
I had high hopes, after cruising on the Holland America "Amsterdam" for a 2-week cruise to Alaska on June 19th thru July 3rd this year. THAT cruise was absolutely wonderful!!! Unfortunately, it doesn't appear that Holland America is very consistent. Previously, I was on the 33-Day cruise in March this year, on the ms Maasdam. And, while there were many issues (it is a VERY old ship), I was very impressed with how the captain handled the huge amounts of complaints. It really felt like he cared about what we complained about. He responded quickly and appropriately to everything. I was so impressed, despite the many issues (poor vent/AC system, horrific tendering, etc...) because while there may have been problems, they were addressed, the captain apologized, AND he took action to try to keep us all happy, for a very extended amount of time. It convinced me to cruise on Holland. And, I did - on the Amsterdam to Alaska for two-weeks. It was absolutely wonderful. But, this last cruise, just makes me shy away from cruising on Holland again. I didn't bother to complain while on this ship, after my initial letter to them, on the first day, to let them know how unhappy I was. It was clear to me, that Holland's ms Eurodam couldn't and wouldn't live up to the great Amsterdam experience. First of all, windows were regularly blocked with closed curtains. Does the ship NOT understand that the view is the MOST important aspect of an Alaska cruise? I had mentioned it several times, to employees/staff, but they never did anything about it. I would get smart alick answers like "the weather is bad". Second, in the diningroom I felt that every table was pushed together closer than ever and each one was set with two extra place settings - enough to cause a full table to feel knees and elbows and having the inability to pull out a chair without hitting a person next to you. It was near impossible to walk freely. Conversations were impossible as well, as the diningroom was so crowded, you couldn't hear a person sitting next to you! I was constantly struggling to hear anything being said. Also, the staff were so extremely busy, with what appeared to us all, was extra duties, while trying to perform diningroom duties, that they didn't have time to ask us if we wanted anything, if our meal was satisfactory, or if we would like tea or coffee with our dessert. Orders were taken quickly, food was thrown at us, like being on an assembly line and I was even told repeatedly, that I could NOT have a tea pot, when I asked for tea. I actually had to argue with diningroom staff, to let them know that I CAN have a pot for hot water and I do NOT have to settle for a cup of hot water. It was impossible to get Earl Gray tea or Jasmine tea. I would get it from the Lido/buffet line and bring it to dinner with me. The first three days I couldn't even get any lemons for my water. One table even commented to me on the last night for dinner that it seemed like a real struggle when I was trying to ask for a tea pot for hot water. The waiter had tried insisting that we ONLY get those for "room service". I had to inform him that I have been cruising for the last couple years, just about once per month and this was the ONLY ship that refused to give me hot water in a pot. He then caved in and got me one. (Why did it take such an ordeal?) One of the best features of a Holland America cruise (for me) is the Tea Time. But, on this ship, it was also part of the assembly-line service. Instead of having a pleasant dining experience, being seated formally and treated with respect, we had to find a seat, at least a half an hour PRIOR to tea time and there was NO choice in the tea we were poured. The tiny bar tables were pre-set with small plates and tea cups that fit only 3 settings, but had four chairs. Needless to say, it was a very uncomfortable experience. I have no idea how the service was for anyone on the 1st tea day, because I was out of luck as to how to get a seat. The other two times that I managed to get a seat, it was rushed, hard to get re-fills of tea, and almost impossible to get a finger sandwich or sweet treat. Staff members were doing the best that they could, but also under staffed and not friendly or concerned with attention to our needs. It felt as though it was part of their forced routine that they were anxious to get over with. On the UP side, I absolutely LOVED my Ocean View!!! And, the band was outstanding. The comedian was great. The string quartet was remarkable. And, as always Metka was a pleasure to bump into and she remembered me from our first cruise in March. Room service was okay, except they found the need to repeatedly call to ask if I had everything (until asked them to STOP calling me, and let me enjoy my food.) And, as always, the room attendants were the best service of any service on the ship. I do not believe I will ever cruise on Holland America again, unless it is a deal that I cannot refuse. Read Less
5 Helpful Votes
Sail Date: September 2017
The casino offered the worst blackjack payout of any casino I've encountered. They pay 7:6 (16%) instead of the usual 3:2 (50%) for a blackjack. The food is mostly disastrous. The worst of it can be had in the lido buffet. There are ... Read More
The casino offered the worst blackjack payout of any casino I've encountered. They pay 7:6 (16%) instead of the usual 3:2 (50%) for a blackjack. The food is mostly disastrous. The worst of it can be had in the lido buffet. There are long lines for every station (asian, mex, omelette, etc) because HAL insists on serving each passenger individually rather than you serving yourself. The result is a huge waste of time and a terribly stressful meal. Start with a wait for an omelette, then wait in another line for side dishes. Then, hope you can find an empty seat/table before your food cools further. The Pinnacle grill for breakfast was just as bad, food wise, but at least you can sit and be waiting on. The MDR was hit or miss. The only highlights for food were to be had at the upcharge Chinese venue (Tamarind) and the pizza and burger stands, if you don't mind waiting a very long time to receive your order. We will never sail on HAL again. Read Less
8 Helpful Votes
Sail Date: September 2017
This was my second cruise on Holland America, my 10th cruise overall. Husband and I did round trip from Seattle to Alaska. The price was a few hundred below other cruise lines doing this itinerary, and now I know why. The Good: Smooth ... Read More
This was my second cruise on Holland America, my 10th cruise overall. Husband and I did round trip from Seattle to Alaska. The price was a few hundred below other cruise lines doing this itinerary, and now I know why. The Good: Smooth embarkation and disembarkation. Room stewards attentive. 24 hour Room Service fantastic. LOVED BB King Blues Club. Drink prices were quite reasonable. Large selection of movies on the TV in the stateroom. The Bad: Main Dining Room food always lukewarm, quite bland, and service was spotty. On Gala night was seated at 5:30 and did not get entree until 7PM. Activities during the day were sparse. If you like to cook or want to learn more about Windows, you will be fine. Other than that, though, you had best pack a few books because you are on your own! Singers and Dancers on the Main Stage were sub-par. The stateroom seemed poorly designed Holland America has made great strides in reforming its image as catering only to older (read 65-85) passengers, sadly this has happened at a cost to the "Old World Elegance" that HAL was once known for. Read Less
1 Helpful Vote
Sail Date: September 2017
We were recommended by a friend who lived in Canada. It was our golden wedding so we wanted an unforgettable trip. It was amazing, we had glorious weather and saw glaciers,bears,whales etc. BUT Ship was cold, only place we were ... Read More
We were recommended by a friend who lived in Canada. It was our golden wedding so we wanted an unforgettable trip. It was amazing, we had glorious weather and saw glaciers,bears,whales etc. BUT Ship was cold, only place we were warm was our cabin where we could turn heating up. Theatre, CrowsNest ,all public areas, you needed your coat. First 2 nights awake all night due to constant banging, reception said it was the waves, never had that on any previous cruise even if weather bad. After an unfortunate encounter with “man in grey suit” at first breakfast, where i was told breakfast was closed, despite me holding my plate with eggs on it,waiting for toast, we ate breakfast every day in our cabin. Buffet and dining room, queue for everything, food bland, always cold and unless you liked salmon or Japanese cuisine you were in trouble. Lived on fried chicken and pizza. Gala night a joke, no one wore smart clothes, one fellow diner even kept his cap on. Staff very random, always smiled but did not always deliver. We apparently had 2 cabin stewards, never met them, cabin clean but nothing exceptional. Excursions expensive but very good. Cruising to the glacier stunning but surprised to have to pay $9 each for mug in which to drink our Free hot chocolate. We wanted a photo but pushed to buy a package at end of cruise, needless to say we did not bother. Entertainment poor , singers were flat. B.B. king club good , no activities during the day. Never saw Cruise director around the Ship, obviously very busy in the office. Embarkation and disembarkation excellent, best we have ever had. Daily gratuities expensive considering service etc, we adjusted it to Nil, but reception staff made it very difficult and were quite condescending, attempting to explain to me how gratuities worked. After 16 plus cruises I think I know and this is the first time I have ever refused to pay it. The destination, weather and sites made the distance travelled worthwhile ( we flew from London) but Holland America Oosterdam - forget it. Read Less
3 Helpful Votes
Sail Date: September 2017
Having taken seven previous cruises in the Mediterranean, Caribbean,TransAtlantic, and Hawaii, we were looking for an opportunity to take our first Alaskan cruise. This September 17th, Roundtrip Seattle Cruise was still available for a 6 ... Read More
Having taken seven previous cruises in the Mediterranean, Caribbean,TransAtlantic, and Hawaii, we were looking for an opportunity to take our first Alaskan cruise. This September 17th, Roundtrip Seattle Cruise was still available for a 6 week prior booking. Our stern, balcony cabin choice was available, so that sealed the deal for us. Since we live in Hawaii, it was a tolerable flight to Seattle and back. It helped that they were offering on board credit and paid gratuities as well. We enjoyed the itinerary, particularly cruising Hubbard Glacier. Not sure why we stopped in Victoria for 5-1/2 hours at 6pm. Guessing it was an international requirement. We had never been on this ship before, but were on the Eurodam--which we found similar. The Oosterdam looked a bit dated, but overall, was in descent condition and very clean. Our room steward did a nice job taking care of the room. The food was very good on this ship, with the exception of "in room dining". I guess they call it that now instead of "room service". It was very difficult to get someone on the phone, and when we did, we had a tough time understanding/hearing them. The food that arrived was simply sustenance and was cold. The dining room was fantastic. The food was amazing, and we never had to wait to get into dine. The service was good and the menus were great. The desserts were below par, and we actually experience a cake tasting like detergent. The entertainment was just ok. Started off a little rough on the first night, but got better over the rest of the cruise. The other venues had nice entertainment, but everything raps up pretty earlier on the Holland trip. Overall, we enjoyed the cruise. Read Less
8 Helpful Votes
Sail Date: September 2017
Cabin 6001...Most all of our cruises are HAL, as we are 3 star mariners. Since last cruising with HAL, the dining room food choices have decreased. The Lido deck is now serving passengers which is a great idea. You can now get your ... Read More
Cabin 6001...Most all of our cruises are HAL, as we are 3 star mariners. Since last cruising with HAL, the dining room food choices have decreased. The Lido deck is now serving passengers which is a great idea. You can now get your salad in a bowl. Our embarkation and disembarkation was without drama, especially since my husband was in a wheelchair. I really liked using the port valet service. Entertainment was ok.. however, the magician they had on board this week was pretty fun to watch. Room service was excellent as our orders arrived when requested and were correct and delicious. Our main dining room steward was entertaining as well as friendly and prompt. I think our best meals for the week was the Pinnacle Grill for lunch and Lobster night. All of the staff seemed to enjoy what they were doing and were always friendly. I did have difficulty speaking with front office personnel as language barrier seemed to be the issue. Read Less
10 Helpful Votes
Sail Date: September 2017
We had been to Alaska before and saw this cruise had two different ports of call. We won a "free" cruise playing Bingo so chose this on be since it was easy to get to Seattle and back. We prefer the smaller ships and the ... Read More
We had been to Alaska before and saw this cruise had two different ports of call. We won a "free" cruise playing Bingo so chose this on be since it was easy to get to Seattle and back. We prefer the smaller ships and the Eurodam is a little bigger than our preference but it works. The embarkation and disembarkation went so smoothly. We used the Port Valet for our luggage and that worked perfectly. So nice not to haul your bags around. We got to the airport with plenty of time to spare. The staff on the ship is terrific. The main dining room was great and the Lido Buffet offered many choices. The pizza bar and Dive-in for burgers are quick and good. Sometimes it is a challenge to find a place to sit. The activities on board were a lot less than our previous three cruises and the entertainment in the main stage was average except for the magician. Read Less
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