Let me first start off with the good: The crew was very nice on the ship (except the guest services). They pamper you like you are a Saint, even if you do not want it. The ship was clean and neat. They communicated very well with the guests on all activities and upcoming shows. There were plenty of elevators and the ship was not overly crowded. The rooms were good size and the internet was decent. ...
We wanted to do a Holiday Cruise and since we are avid cruisers and really enjoy Holland America ships this cruise fit the bill. We have enjoyed all our previous Holland cruises very much. Holland has been our primary cruise line for almost 30 years. Past service and food quality has always been impeccable. We have enjoyed the ships and always look forward to cruising with Holland. We have ...
The good... the food and the wonderful staff at the restaurants and Lido. The room is nice and the room stewards are amazing. The boat was generally pretty clean for as many sneezing, coughing, and dirty people there were. The hot tubs were clean. Laundry service is well worth the cost. The bartenders and wait staff around the outdoor pool area are the hardest working people I've seen on the boat. ...
We chose this cruise and the cruiseline because of tbe itinerary. Before start of the cruise we already received change of itinerary whereby 1 port of call was cancelled. During the cruise 2 other ports of call (out of 6 remaining!) were cancelled (due to wrather conditions and mechanical problems to the ship) and 1 was changed due to political troubles. As a compensation we received 200 USD non ...
We were excited to be on Zuiderdam on Aug 26, from Boston up to Quebec city. While the ship was nice and in good shape for being a few years old, it was the service and our cabin that disappointed us.
Pros:
- ship was in good shape.
- Our inside cabin was roomy for 4.
- good communication and service once we got quarantined in our inside cabin half way through the cruise (not ...
Well....I figured Holland was on the upper end of the cruise lines so we booked a 7 day to Alaska on the Eurodam. I gotta tell you, I go on cruises to enjoy the hell out of the food. This was a MAJOR disappointment! I will say that the "sit down" Dining Room food overall was pretty good, but we like to do the buffet mostly. Holland (at least on this ship) has one of the crew "serving" ...
We chose this cruise because our local AAA office hosted a Holland America‘s presentation. One of the benefits they claim of booking with Holland America was that they were the only ship that actually docked at port, without having to tender passengers to land. This was actually not true, many other cruise ships were able to dock without tendering their passengers.
My first negative experience ...
I had just sailed this exact ship with the exact itinerary 9 months earlier, and noticed quite a few changes for the worse. As expected, the price of cruise\ing has increased dramatically in a very short period of time, which I could sorta live with, if I was still given the same product as before. This was not the case. In the pay restaurants (Pinnacle) you are limited to just one appetizer ...
We chose Holland America line as we were told it was the best value in our price range. Overall the cruise was good. Staff was friendly and helpful. Premium restaurants were great and were very accommodating. Main dining and buffet is as you would expect. Entertainment was good but didn’t offer any real variety and with a ship full of folks everything was crowded. The excursions were the best part ...
We are 3 star, almost 4 star mariners. We like Holland America for its itineraries and its staff. Let me be clear: for the most part we enjoyed our cruise. Our cabin was very comfortable and spotless. Our stewards were very customer oriented. Our excursions were great fun. However, from the beginning things were not as good as they used to be. Embarkation with Orange Status should have been ...