We will not be cruising with Holland America again and most defiantly not from Vancouver 5 hours it took of queuing and being herded around to being ushered to find our own cabins with the key in the door no explanations or greetings cabin was ok just what we had booked.
Ques every time time we wanted to get to customer services as soo many people complaining , the lifts were dirty clearly not ...
To be honest this was our first cruise. We chose hal because of its past reputation with Alaska cruises. Let me say right away, Alaska and Glacier Bay were outstanding. if you ever get a chance to visit Glacier Bay you must do it. It rates up there with Banff. However use another cruise line.
Embarkation took three hours plus, thousands of folks stuck in one building being shuffled around like ...
I took neighbours on the Koningsdam in August 2022 and everything on the ship was delightful. Barely eight months later, almost everything on the ship was appalling.
Gustavo Antorcha, HAL CEO, has stated:
On each ship, the guest experience attracts cruisers back again and again with the best live music at sea, a culinary program that rivals the best land-based restaurants, and engaging ...
This was cruise #7 for us; however, our first with HAL. This was our least favorite of the cruise lines on which we have sailed. Specifically, reasons include, boring/lack luster entertainment, lack of on board activities and poor selection of food choices in dining room. We wanted to have a table for 2; did not want to share. We were made to feel that this was an imposition and unreasonable. ...
Awful! We had so many issues too numerous to name on this ship. We have said on 7 cruises and this was by far the worst. Seaview pool is not adults only. kids were there. Drink package...we had a hard time getting refills. Only until 10 at night, after that only after 6am. Ridiculous service at the bar areas. no hair dryer in the balcony cabins. had to ask for 1, took 2 days to get one. Dated ...
Left late
Waiting hours for dinners
Rude Hawaii guy
A big sales pitch
Late to first port causing us to miss excursion
Same food over and over
Insulting comedians
Nothing to do on the way back
Running out of stuff
No room people everywhere overcrowded
People holding reserving places with one person for ten or 12 people so you can’t find a place to sit for ...
We purchased a Neptune suite in the rear corner, so we had good all-round views and a large veranda. The only thing that was good about this expensive cruise were the workers on board. Very good people.
Cabin - Large but many issues listed below.
Food - Good at start but got worse over the trip. The specialty restaurants were much better than the public ones.
Entertainment - Similar all ...
The food was sub-par. Some examples are sandwiches with 1 piece of paper-thin meat and fish that had an ammonia taste (meaning it's old and not edible). Most, not all food tasted as if it came out of a can or box-example, coconut shrimp. At best the food was inconsistent, upcharges for steak and lobster in regular dining. little entertainment on the ship. For 16 days, 2 different comedians, ...
The Nieuw Amsterdam is definitely dated. Looks, smells, and feels like an old ship. The Pinnacle class ships are much nicer than this Signature Line ship or the even older Vista Class ships. Will never go on HAL on other than a Pinnacle Class ship.
The entertainment was horrible. Almost non-existent. There is literally nothing going on-- day or night. Main entertainment was watching a ...
We chose this ship because we wanted to go away for the Christmas Holiday.
Embarkation was easy for us. This was our 4th HAL cruise and the 2nd on this ship. We have also sailed Carnival, Princess, RCL, Celebrity and Azamara. We had always enjoyed HAL, but we won’t sail the Nieuw Amsterdam again.
Pros:
Band in BB King’s Blues club is fabulous! The live entertainment in all venues was ...