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2 Helpful Votes
Sail Date: June 2019
We chose this cruise as part of a Land/Sea cruise for our 25th Annivrsary. The ship is in great shape, the staff is always friendly and the services can't be beat. We started in Seattle for the beginning of our R6L. We flew to Alaska ... Read More
We chose this cruise as part of a Land/Sea cruise for our 25th Annivrsary. The ship is in great shape, the staff is always friendly and the services can't be beat. We started in Seattle for the beginning of our R6L. We flew to Alaska on Alaska Airlines, SEATAC is a bit chaotic.. We wandered around Anchorage, went to the Huli knife shop, began souvenoir hubting and a headed back to get something to eat at a Brewery across the street from the Westmark Anchorage, a a good hotel to get some sleep. We picked up a snack for our breakfast the next morning, choosing to eat on the train. The next morning we were bused to the train station, got on our assigned train car and settled in. Once the train was moving we ate breakfast (1/2 the hotel pric) which was excellent!. Back in the train car we enjoyed our train attendan and his knowledge of Alaska while having a couple cocktails. We had an afternoon snack and arrived in Denali 9 hrs later. Debarking the train we were bused to out lodge, we were in the new lodge, Ridge View. These are very nice! Our luggage was waiting for us in the room, we changed and went for a stroll and enjoyed a dinner at Kartstens, good food. After a good night's sleep we had an early start to the day, meeting the Denali Tundra Wilderness Tour at 0530! It was worth it though, seeing allot of animals and great views of Denali. The next day we took a bus from Denali to Seward, another 9hrs! We stopped half way for a very nice make your ouwn sandwich at the Settles Bay Lodge. T he boarding was quick, and we were on the Westerdam. Cruising Glacier bay was beautiful, They expect the glaciers to be completely receeded in 5 years! Haines is a nice small town, Alaska Rod's is a great souvenoir shop, most items are hand made by Rod himself or elsewhere in Alaska. Junea is anothe great port, be sure to see the Medenhall Glacier, it is also quickly receeding! Ketchikan is a busy place, uualy 5 ships in at a time. The Lumberjack show is very entertaining! If you want real canned Salmon, go to Salmon Etc. It is privately owned and operated. Another day of relaxing and then disembarking in Vancouver, we were qulified for direct to ship. You meet in the mainstage area and then are quided to your coach on a seperate brow from everyone else. Yur luggage is already in the bus. After a stop at the borde and passing US customs it's off to SEATAC. Read Less
2 Helpful Votes
Sail Date: June 2019
We chose Holland America and Eurodam because it was going where we wanted, when we wanted to go and we are so glad we did! This was an amazing experience. From the moment we boarded the ship until we stepped off to head home it exceeded ... Read More
We chose Holland America and Eurodam because it was going where we wanted, when we wanted to go and we are so glad we did! This was an amazing experience. From the moment we boarded the ship until we stepped off to head home it exceeded our expectations. The ship itself is just beautiful, no detail overlooked. Having never cruised before, we wanted to ensure a memorable experience and so we booked a Neptune Suite. If you can do this, I highly recommend it. The suite was gorgeous, had plenty of room for the two of us, and the "perks" that come with being in a suite are fantastic. The crew are all wonderful, full of smiles and very helpful regardless of what the question may be. We had a unique situation in that we recently lost my mother in law and she had wanted a burial at sea after being cremated. We worked with the ship prior to boarding to ensure we knew what we could expect and they were absolutely phenomenal in guiding us through the process. Once on board we worked with Inge, the Concierge in the Neptune Lounge, who made sure everything went beautifully. We cannot thank her enough for all she did. I have seen people comment about the ship vibrating, or that you can hear the engines. For those who may not quite understand, it's a moving vehicle. It is going to sway, and rumble, and vibrate. That was actually comforting to me, because if I could hear it and feel it I knew it was moving and taking us to the next amazing location. I am prone to motion sickness, so while many people say "You can't even feel it moving", yeah, you actually can and even though the crew indicated we had calm seas on this particular voyage, I did have to take Dramamine a couple times which fixed me right up. All that is left to say is thank you Holland America for making our first cruise so perfect. Read Less
4 Helpful Votes
Sail Date: June 2019
We chose this cruise for the itinerary and were not disappointed in any way. The refurbished ship is beautiful, clean, and everything looks brand new. The staff were all friendly and helpful, and the food in the MDR was very good. We ... Read More
We chose this cruise for the itinerary and were not disappointed in any way. The refurbished ship is beautiful, clean, and everything looks brand new. The staff were all friendly and helpful, and the food in the MDR was very good. We ate in the Pinnacle once; it was OK but we enjoyed the MDR more. Entertainment was good if not excellent; there were some but not many activities during the day, but most everyone was off the ship anyway, as we only had one day at sea, and on that day there were many activities at all times. Embarkation was easy, as was disembarkation at the end of the trip. The Veendam is a small ship, so the staff/guest ration is much better than on the larger ships. It is comfortable, and we much prefer the smaller ships for this reason. Sailing up the Adriatic into Venice was an amazing and beautiful ending to our voyage. Read Less
3 Helpful Votes
Sail Date: June 2019
My husband and I have just returned from an 11-day cruise to the Mediterranean, our first cruise with Holland America. We chose this cruise because of the itinerary, it covered pretty much all the places we wanted to see (except Venice). ... Read More
My husband and I have just returned from an 11-day cruise to the Mediterranean, our first cruise with Holland America. We chose this cruise because of the itinerary, it covered pretty much all the places we wanted to see (except Venice). We are not big drinkers or late night activity seekers, and we are easy to please with food. We are all about sightseeing. We spent 4 days in Rome first (on our own). We were very pleased. I had some concern with the entertainment based on other reviews however we were very pleased with what we saw. The ship was very clean and the staff was, we thought, happier than other cruises we have been to. Embarkation and disembarkation were very organized and quick. I saw many advantages of it being a newer ship. The bathroom had a real shower which we greatly appreciated, very roomy, for a nice shower after a sweaty day of sightseeing. The angle of the toilet was really not a problem. There are electrical outlets and USB ports all around the cabin. The balcony was roomy and the glass door was immaculately clean. There is ample storage. We purchased the unlimited laundry service and it was so worth it. Our stewards Christina and Agu were wonderful. We did not go to any of the specialty restaurants and had most of our dinners in the dining room. The quality of the food was a bit inconsistent, and presentation was generally better than flavor/texture. The Lido buffet was very varied and I liked the fact that most of the time you need to be served, which contributes to hygiene and illness prevention. They have these awesome hand washing stations. We would have liked to see food available at all times. One day we wanted to have a late lunch and all the stations were closed (we went to the grill instead, no big deal). There were no lines for the big theater as I had read. In the dining room, we did have a wait (approx 20 minutes) on both formal nights. We loved the Planet Earth show with the string quartet and the dueling pianos shows. The Knights (3 guys) were fabulous, so talented. We did not have any complaints about the service in general. This is a large operation and everyone seemed focused on service. Every time I cruise I think about these people, away from their families for months... We did all our excursions with Shore Excursions instead of the cruise line's, to save money. Now that I know that in Santorini the the passengers who bought the excursion with them are given priority into the tenders, I would have purchased that one with HAL. We ended up losing about an hour on land. Santorini is absolutely beautiful. We liked everything we saw (again, easy to please). I guess Athens was my least favorite one although the Acropolis was memorable. We saw a lot of decay and graffiti. Lastly, HAL offers Catholic masses and this was so wonderful (and convenient). Read Less
Sail Date: May 2019
My wife and I are seasoned travelers but we have never experienced a cruise. She choose a crossing of the Panama Canal for our 4oth wedding anniversary. A bit daring as it was 21 days and I am known to get sea sick and/or bored rather ... Read More
My wife and I are seasoned travelers but we have never experienced a cruise. She choose a crossing of the Panama Canal for our 4oth wedding anniversary. A bit daring as it was 21 days and I am known to get sea sick and/or bored rather easily..... -Booking was easy with Vacations to Go and Max Richardson (the agent) was friendly, professional and helpful. Our stateroom on board was # 1922 allowing a view to the outside but without balcony. The price difference was unjustifiable for the time that we actually planned to be in the room. However I recommend to ask for a fan, as the A/C was not sufficient to cool the room to our liking. With the fan it was perfect (and it helped to dry some of our minor laundry items!). Bed was comfortable (we also had extra pillows), bathroom and shower were fine and also was the water pressure. The room was adequate in size for our purpose. The stateroom was serviced by TRI and ANTON who did an extraordinarily efficient and friendly job. Food on board was plentiful, well presented, tasty and varied (although you should not expect "extravagances", Atlantic lobsters and/or Caspian caviar!) Service was outstanding (Our THANKS to JOJIT, EDGAR, RAT-TEE, GIOVANI, MICAH, NITTAYA, ANN, DAN, JASON,GUSTI, ANDRI (w/glasses!), FRANCISCO, WEMICK, etc, etc..... everybody on board went the"extra mile" to make us feel happy, and well looked after!) Our very special THANKS to HENRY and JANELLE and the harder worker on board, HIQMAL...(found mostly around the Lido pool) Entertainment was 50/50, some acts were good and some not so much .None were a Vegas act but they filled the time and were adequate.. Be aware that alcohol was extremely expensive! We drink very little so we did not "suffer" at all but we were a bit outraged at the prices on board.and some "drinkers" were quite upset and angry as Holland America does not allow anybody to bring any alcohol to the ship (So they make sure to sale their own!!) The trip went smoothly with minor waves and movement that I did not enjoy but were tolerable. Pool was small but fortunately not overcrowded, and there were no children! Lots of really elder people, but, I guess, that there are the ones with money....Regardless they were very pleasant and quiet indeed...! Time on ports of call were too short and did not allow for too much to do except buy souvenirs (which we do not do!). Some excursions were fine and, overall we had a good time. Maybe because communication was not a problem as between both of us we speak five languages! On the Volendam I was learning Indonesian, Tagalog and Thailand from the crew, and improving just about every day! Captain and officers were approachable and friendly and it was a pleasure meeting them........Our best regards to everyone and hopefully we will meet again..... Read Less
5 Helpful Votes
Sail Date: May 2019
always wanted to visit Denmark, the homeland of my husband and since the cruise started in Copenhagen, this was our opportunity to do the Baltic Sea cruise. We always choose Holland America as the mid size ships are our preference. The ... Read More
always wanted to visit Denmark, the homeland of my husband and since the cruise started in Copenhagen, this was our opportunity to do the Baltic Sea cruise. We always choose Holland America as the mid size ships are our preference. The HAL ships are always relaxing and comfortable. The staff is fantastic, very friendly, approachable and well informed. The safety of the passengers is very evident and welcomed. The captain of the MS Zuiderdam was very visible and hands on. Dined at the Pinnacle restaurant and the food was superb. The ship was very clean and the décor tasteful. We chose a balcony suite on the fifth deck and it was convenient located to access both the Explorers Lounge, Main Stage as well as the main dining room. Both the embarkation as well as the dis-embarkment went very smoothly. Look forward to our next adventure with Holland America, it is always a well satisfying experience. Read Less
Sail Date: May 2019
We enjoyed our Oosterdam cruise in April very much. The Ship: Embarkation was a breeze. We expected there would be many people waiting to board but we literally walked in, checked in, and boarded in less about 15 minutes. Upon ... Read More
We enjoyed our Oosterdam cruise in April very much. The Ship: Embarkation was a breeze. We expected there would be many people waiting to board but we literally walked in, checked in, and boarded in less about 15 minutes. Upon boarding, we headed to the Lido deck for lunch and by the time we went to our room, the luggage was already there. We immediately began hanging our clothes in the three closets. In addition to hanging rods in two closets, one closet had shelves for clothes that did not need hanging. The storage space in the cabin was ample and easily accessible. There are drawers in the desk/vanity in the room and drawers under the bed. There were ample outlets in the room and a small fridge. We enjoyed being able to keep drinks cold and fruit refrigerated while in our room. We stayed in an aft balcony room and liked this location. It was convenient to get to the dining rooms, pools, and bars. Our room was located at the back of the ship on the portside and we did not experience any additional turbulence or rocking due to the location. The balcony room provided us the opportunity to lie in bed and watch the ocean or to sit on the nice sized balcony. The bathroom had a tub which I enjoyed as I do enjoy a bath rather than a shower sometimes. The storage in the bathroom was adequate. Overall, the room met all of our expectations with a large screen tv placed on the wall in front of the bed. It was a nice room. The ship is an older ship but I did not see any big problems and I could see that somethings had been updated. The dining rooms were beautiful and the theatre was easy to navigate and had plenty of seating. Overall, we were pleased with the condition of the ship. It has been well-maintained and the staff were constantly cleaning all areas of the ship. In addition, the pool areas were well-kept and seating was plentiful. We never had a problem on ship days finding a place to lounge by the pools. Debarkation was quick and we were at the airport by 9am on our last day Dining Room Service: We did enjoy ordering room service a few times and service was excellent and on time each time we ordered by phone or by placing a card on our door at night. Lido Deck Dining: We enjoyed the food we were served on the Lido Deck. Choices were varied and service was never slow. Usually, there were no more than two to four people in any one line at a time. The servers were all polite and welcoming. I, particularly, enjoyed the Pasta station and the Omelet station. The taco station was also a favorite. The diversity in the food choices made it easy to find something to eat. At times, the table area was crowded but we always found some place to sit and enjoy our meals. I felt the food was more sanitary by having the staff serve our food at the buffet. The wait staff kept our drinks filled and cleaned tables quickly upon someone leaving the dining area. Overall, I would rate the food excellent and the service outstanding on the Lido Deck Dining. Formal Dining Room: The dining room was beautiful and the service was outstanding. We never had to wait long for any of our order to arrive. After the first night, our drinks were on the table when we arrived. The wait staff were very friendly and exuded happiness each night. We enjoyed our evening meal and a couple of lunches in the dining room. We could not ask for better service than we experienced on the Oosterdam. My favorite foods were the lobster, the soups, and the desserts. Entertainment: We love to dance and the B.B. Blues Club was a perfect venue for that. The band played music that people could dance to and enjoy listening to as they relaxed with a beverage. The only thing I would change is that the band play longer. Beverage service was excellent in this club. We did enjoy the Piano Bar music on a couple of evenings but there was no area to dance. The shows in the theatre needed more singing and dancing type shows. Also, I think the theatre should have a show on the first night of the cruise to welcome guests and set the tone for the trip. Fitness & Recreation: The fitness center offered a variety of equipment and classes for those who wanted to work out. The Spa offers diversity in services as well. Enrichment Activities: There were opportunities to join in enrichment activities each day. We chose to relax and enjoy the pool area rather than attend classes offered. Service: I cannot say enough good things about our room stewards and the services they provided. They cleaned the room at least twice a day and always responded positively to any requests. They placed fresh fruit in the room daily and intentionally interacted with us daily to see if we had any requests or concerns. I requested a fan and a mattress topper and both were provided promptly. I could not ask for more from our room stewards. The wait staff in the dining room and on the Lido dining area were friendly and provided outstanding service to us. Around the ship, we always saw crew members cleaning and replenishing supplies as needed. This is an area where this ship excels--providing outstanding service. Shore Excursions: Turks & Caicos: We took a bus tour of the island and enjoyed seeing the entire island in addition to visiting a small market area. There had been some storm damage from the hurricane but one could tell that progress was being made in the clean-up and rebuilding. The guide provided us with an extensive history of the island which was interesting. Key West: The trolley car excursion provided us with a good overview of the history and sights of Key West. After the tour, we walked around the town and enjoyed mingling with the locals. Dominican Republic: I took a bus tour that took us into Puerta Plata where we shopped and visited a beautiful church. In addition, the tour guide provided us with a history of the island. We did not visit Haiti. My boyfriend did the excursion to the water falls and he had a wonderful time. He hiked through the jungle and then slid down about four waterfalls which he said was an exhilarating experience. Due to my health, I could not experience the waterfall excursion but I did enjoy the tour. Half Moon Cay: This island is beautiful with sand as white as snow. There are many activities available such as horse back riding, jet skiing, sailing, and a waterpark that would be great for children to enjoy. Just swimming and enjoying the beauty was what we chose to do. The ship provides a lunch on the island for those who do not want to return to the ship to eat. The bar area is convenient and easy to procure drinks. Cabanas are available for rent. We chose to sit on the beach in one of the many lounge chairs provided. It was a wonderful and relaxing day. Next time we sail in November, we plan to rent a small sail boat and enjoy this experience. In conclusion, I would like to say that even though the Oosterdam is an older ship, it is beautiful and well-kept. The service on the ship is outstanding and the food is excellent. I highly recommend sailing on this ship. Read Less
7 Helpful Votes
Sail Date: May 2019
We wanted to sail from Ft. Lauderdale to Rome, and Holland America had two choices. We have always liked the Veendam because of its classic design and the quality of the service and the size of the Neptune Suites. There were no glitches ... Read More
We wanted to sail from Ft. Lauderdale to Rome, and Holland America had two choices. We have always liked the Veendam because of its classic design and the quality of the service and the size of the Neptune Suites. There were no glitches on embarkation and disembarkation. The lectures were informative and pleasing; the Kitchen at Sea was great as was the entertainment. We were the first passengers to enjoy the new carpets and the new chairs and the number of renovations on this ship! There will always be a place for these smaller ships in the industry. (1200 Passengers, but about 1000 on our crossing) the captain was all around the ship, available for questions, and very informative about the nuts and bolts of the ship and the navigaion. He was from Scotland and had the sense of humor, understated, and excellent rapport with his staff and of course the passengers! Read Less
12 Helpful Votes
Sail Date: April 2019
This was our first Holland America cruise and we didn't know what to expect with the cruise line in general or our ship (Koningsdam). We have taken several cruises before with other lines (Princess, Celebrity, RC, and Carnival). ... Read More
This was our first Holland America cruise and we didn't know what to expect with the cruise line in general or our ship (Koningsdam). We have taken several cruises before with other lines (Princess, Celebrity, RC, and Carnival). This was by far the best cruise of them all from the itinerary, to the condition of the ship, to the service of our room attendant and wait staff in the main dining room. I would agree with some other reviews that getting in to see a show in the main theatre is challenging unless you arrive very early. We didn't, so we chose not to attend any of the main theatre shows. Instead we took advantage of the Lincoln Center, BB King's blues, and the Rolling Stone Rock rooms which were all very good. Our room attendant for our cabin (6184) did a fantastic job of keeping our space clean and coming up with creative towel animals each night. Jo and his assistant got extra tips from us for their efforts. Jo and his assistant were the first to call us by name after just a few minutes on the ship. The room was a standard veranda and was quite comfortable for two people. I really liked the large screen TV and the features that it offered. There are some enhancements that could be done to improve this (like broadcasting the main theatre performances), but overall there were lots of movies to choose from or some live TV if you wanted to catch up on events. The only issue we had was that ESPN's signal was spotty on occasion. The room was ready for us when we boarded and we received our luggage quite quickly as well as some flowers my in-laws arranged to celebrate my wife's birthday. There is ample storage room in the closets and different cubbies in the room. The shower is very large for a cruise ship with great water pressure and temperature. The food in the main dining room was very good to excellent on a far majority of the evenings. The exception being the 2nd gala night when the filet mignon wasn't cooked to the asked temperature. They offered a replacement quickly and addressed the issue. Service was attentive and we were called by our names after the first evening. The food on the Lido deck and some of the other areas of the ship were very good. I really like how the staff serve the food rather than allowing everyone to touch everything. I appreciate this is to prevent any shipboard illnesses and fully agree with this approach. The condition of the ship is very good. I actually went looking for rust and only find a very small spot on the main passenger areas. Clearly maintenance is being enforced and it shows. Well done. Our cruise director, Nathan, was what we were looking for on our cruise. He wasn't an over the top party boat director like other lines and did a good job keeping us informed on what was going on during the morning update without being too intrusive. The captain was the same person as the recently released Mighty Ship episode on the Discovery channel. He was quite funny and you can tell that he enjoys his role as master of the ship. Due to weather issues we weren't able to get into Santorini, but the captain found an alternative port in Crete (Souda) that was very enjoyable. He greeted passengers upon arrival in Souda as a way to apologize for the change in our plans. It was the right decision even though I was really looking forward to our visit in Santorini. The safety of the ship and guests would not have allowed us to tender in port easily. Overall we really enjoyed our cruise and will be travelling with Holland America again in the future. Read Less
2 Helpful Votes
Sail Date: April 2019
We have done several cruises with Holland America and we really like them. The ships are clean and classy and they have itineraries that we like. We always consider every availability but frequently choose Holland America for these ... Read More
We have done several cruises with Holland America and we really like them. The ships are clean and classy and they have itineraries that we like. We always consider every availability but frequently choose Holland America for these reasons. The ports were excellent and the amount of time allocated for each port we thought adequate. We don't use the cruise ship tours. We prefer to find travelers we like and share tours / transportation with them once we reach port. This has worked very well for us. I am a vegetarian and the main dining room always has excellent accommodations. The have a full vegetarian menu available on request and I order from that a day in advance for dinner. The food, and service were both very good. The only criticism we had of this trip was the entertainment. The Rolling Stone venue is by far the best. The BB King venue is a close second, but the BB King lineup we had on the last ship was far better. The dueling pianos venue is terrible. No one we spoke to liked it and the typical response when bringing it up was an eye roll. Holland American used to have the classic piano bar setup which was a lot better in our estimation. We had Barry from Boston on that cruise and he is hands-down the best ship performer I have ever seen. And I was a recording engineer for 20 years. Barry Rocklin. If you get the chance to see him on a cruise, say Hi for me. He's incredible. Meanwhile, Holland America? If you're listening... The dueling pianos thing needs to go away. The gym is very nicely arranged and outfitted. I would like to see 2 or so more recumbent bikes and it would be nice to have it open at 5 AM rather than 6 AM, but those are very minor points. Overall the gym is excellent and it has a great view of where you're going. I am working on the full travel blog which will be on my website warrenharris.net Also, my YouTube channel (look for Warren Paul Harris) has numerous videos of our adventures on this trip as well as video reviews of the ship itself. Read Less
4 Helpful Votes
Sail Date: April 2019
This is HA newest and largest cruise ship and we wanted to try it after having done the Volendam in December 2018. Happy that we did. Embarkation and disembarkation both went smoothly. We arrived in FLL the day before, which allowed ... Read More
This is HA newest and largest cruise ship and we wanted to try it after having done the Volendam in December 2018. Happy that we did. Embarkation and disembarkation both went smoothly. We arrived in FLL the day before, which allowed us to arrive at the ship about 1 pm when embarkation was just beginning, so it went smoothly. We miscalculated on disembarkation. We had booked a 8:50 AM flight from FLL to IAD. We took our luggage and rolled off the Nieuw Statendam at 7:30 AM, grabbed a taxi to FLL, but couldn't get our luggage checked in time, in time being 8:30 AM, and thus we couldn't get our boarding passes in time either. We got lucky; there was a 1:05 PM flight from FLL to IAD and we were able to check our luggage and get our boarding passes for that flight. The World Stage theater was very impressive, cutting edge, and entertaining. The décor of the Dining Room was somewhat spartan to our tastes. But the food and service and our table mates were all outstanding. The social interactions added so much to our cruise experience. The live music at the Rolling Stones and the B.B. King and the Lincoln Center Stage, and the twin piano players played to full houses. Our Vista Suite was obviously new and well designed. The tv screen was 55 inches. On the Volendam it was 30 inches. We missed the library that was on the Volendam, but was absent, or radically downsized, on the Nieuw Statendam. FWIW, we are Platinum members on RCCL, but now we prefer Holland America. It caters to an older demographics and Holland America knows how to appeal to us seniors really well. Read Less
3 Helpful Votes
Sail Date: April 2019
We chose this cruise because we had a great 21 night Caribbean cruise on the Koningsdam in 2018 and because we were looking for a longer duration European cruise that included a transatlantic crossing. Outstanding aspects of the cruise ... Read More
We chose this cruise because we had a great 21 night Caribbean cruise on the Koningsdam in 2018 and because we were looking for a longer duration European cruise that included a transatlantic crossing. Outstanding aspects of the cruise included the very high quality of onboard services and food quality. While not seeing the rationale of Holland America reworking some areas to provide private space for Club Orange, we did like other changes made during the late 2018 dry dock, including addition of the Rolling Stone Rock Room (good quality rock music performed several times most nights by an onboard cover band) and conversion of the space outside of the former Culinary Arts Center to nice tables for couples with great ocean views. We missed the early evening a-la-carte menu formerly offered in the Culinary Arts Center but tried and were impressed by the Nami Sushi area added to the Tamarind restaurant. The free onboard dining options, for the most part, offered very, very good food. The Lido Market was generally good but was overcrowded at times, some of the staff there were a bit aggressive, and I did get a reheated and overcooked steak there one evening. While the quality of espresso drinks at Explorations Café and the Grand Dutch Café remained very good, it was disappointing that the extra cost of standard tall drinks had increased by about 40% in just over a year. We noticed that the crowd seemed to be younger this year, than last, which is probably good news for the future of Holland America. This was particularly true on the second part of this back-to-back cruise which included younger families and a number of kids. The room stewards were absolutely incredible, consistently delivering superior quality service with a smile and friendly comments. We were a bit disappointed with the evening shows at times as there were no Broadway/ Los Vegas style shows (or onboard dance/singing troupe) as in the past. We found it strange that during the second part of the cruise, EXC port presentations were offered instead of evening shows and on days with late evening departure times, there were no shows at all. This may in part be the price of a music walk with 4 different acts. Overall, Koningsdam is a lovely ship and delivered a consistently high quality cruise experience. Read Less
Sail Date: March 2019
Friends had planned their vacation and invited us along...We would go again in a heart beat. Our room was clean, we were catered to, there was plenty of food and so many choices. The staff made us feel catered to. Our cabin person PuTu ... Read More
Friends had planned their vacation and invited us along...We would go again in a heart beat. Our room was clean, we were catered to, there was plenty of food and so many choices. The staff made us feel catered to. Our cabin person PuTu was awesome!!! He brought us what ever we needed, answered our questions and kept us informed. PuTu was funny, sweet and so very accommodating. His customer services skills are golden! *We were invited on the cruise by our friends Norm and Teri, we invited my husbands brother and sister~in~law Richard and Paulette. We all had a blast! *Shore excursions we absolutely loved and had so much fun on the ConTiki. *The mini hummers were fun and educating our guide 'Johnny Depp' was fun and knowledgeable. *We went on an unplanned excursion in a young man who had a comfortable van asked us along and his prices were AWESOME! I wish I could remember his name, you wouldn't believe how much he knew. This person made us feel as if we'd been friends forever. *On our last stop we had pre-ordered a 'half shell?' with two lounge chairs. We couldn't find any available ones and the people we were instructed to look for, for guidance were no where to be seen. We just gave up and ended up not getting one because it felt like we were wasting our beach time looking for help. *(Just a thought, maybe those who pre-order get a ticket say "lounge shell #1" and tag the shells with numbers. when we get to the destination or somewhere along the way the tickets are given to the purchasers so they may just go to the preassigned shells. AND the 'half shells' are set up prior to our arrival...(I heard from some that they had to wait for someone to set things up when they got there, and they too had to follow behind a line of people and LOOK for available seats.) But the positive experiences far overweight the beach chair experience and we absolutely would love to go on another cruise. Thank you to all who made our first experience so very AWESOME! Read Less
Sail Date: March 2019
This was out first cruise so we were not sure what to expect. We had heard from our friends that Holland America was a very elegant and relaxing cruise line... and they were right! We loved having a relaxing atmosphere. The staff around ... Read More
This was out first cruise so we were not sure what to expect. We had heard from our friends that Holland America was a very elegant and relaxing cruise line... and they were right! We loved having a relaxing atmosphere. The staff around the ship was extremely friendly and polite. Our stateroom stewards would greet us by name, even when they saw us out and about on the ship! They always asked how our day was going and if there was anything they could help us with. Everything across the ship was sparkling clean, the food was amazing and a nice selection of entertainment. We preferred to go to the later evening shows, because the earlier shows filled up quite quickly. This ship definitely has a classic feel to it, and it appeared to cater towards an 'older' crowd, although all age groups were present. My husband utilized the spa services and raved about his experience. We recommend spending the little extra to get a balcony room- ours provided spectacular views and was a nice place to take a nap or enjoy a few quiet moments. We would definitely book another cruise with Holland America Read Less
13 Helpful Votes
Sail Date: March 2019
The reviews of HAL out here lately have been snarky. We had a lovely time some years back in Canada on the Veendam. For some reason we strayed – but we can’t remember why. I had one open week in March and searched on price and ... Read More
The reviews of HAL out here lately have been snarky. We had a lovely time some years back in Canada on the Veendam. For some reason we strayed – but we can’t remember why. I had one open week in March and searched on price and a few of my criteria. The Rotterdam was the cheapest for ocean view- and for Mariner members we got $100 off on HAL.COM. One thing to watch for on OV on some Holland ships- they are nice and big and have a couch- (and even a bathtub). But a top grade (HH) can be obstructed view literally on Lower Promenade. DW did not trust the one way glass tinting- as people could possibly see in as they walked by. We booked a specific porthole (1815) down on deck one “Dolphin” - and were amused to get three “urgent” upgrade offers back up to HH- starting at $69 pp and the last was $19 pp. We had one 110V outlet, one German (250V/50hz) outlet and 2x USB charging ports. Tampa is usually a low cost air destination for us. I saved a little and booked a connecting flight- why I asked myself after a four hour delay. Ubers are cheap and abundant. The cab from the airport asked for $26 not on the meter, six over Uber XL and DW rolled her eyes and tipped him poorly. The chain hotels were pricey the start of spring break. We tried the Tahitian. The reviews were mixed. The pool and grounds were good. It has a smallish main building with a 1970s motel out back. There is no one from chain headquarters to remind the owner he needs to write a check and fix stuff like beds, bubbling plaster and clock radios or lose his franchise. The little breakfast/lunch café inside was excellent- the Tampa Police eat there. There is a cute residential neighborhood out back. Embarkation at 11 AM was less than optimal. We were too early, yes, but Terminal Six has not enough chairs. So get there at 11:30 and you proceed to the gangway and not have to stand in line after your speedy check in. Actual boarding started at 11:40. The ship is lovely and being very aggressively maintained – new carpet, paint, piping etc. The crew was cheerful and the art is really top notch. Rooms were ready at 11:45 AM- who ever heard of that. We ate embarkation lunch in the MDR. The selections were just right. The Cajun items had un-spiced sausage but they did a good job on vegetables and soups. Dinners were also good- we had aft facing sharing tables for eight and the conversation was really great – four couples our age with 15+ cruises each. Note the average passenger age was up there. The wine prices were high to us- $9 is apparently the norm -but they had three IPAs. One was out of stock but they had a Florida one that was not bad. A few tap beers are available here and there. We were so excited to see the Oceans Quartet (sometimes or formerly called Neptunes) with four sets starting at 7PM or even 5PM. The dance floor is smallish (14 feet by 14 feet or so) but the band was very good- the guys are from Mexico and will be on the ship until May. Several couples were dancing. One of the dancers said they were playing all jazz the previous week but I went up and begged for some Latin – and it was amazing. A piano player was there in between sets. If you know the Foxtrot Box Step- it is handy on a small floor. Up the way there was a piano bar player- he was well regarded- Barry from Boston. The casino was packed and a bit smoky. There was no actual production show- this caused some grumbling– replaced by a movie. Others seemed OK with the movie. There was comedy a few nights. Both were good and one of the comedy shows had music (we won’t give it away). There was a musical show- Postmodern Jukebox that was only OK but way over hyped. If I was HAL I would being back a smallish production show. The reports on the Test Kitchen were positive. As I write this is it 5:45 AM in the lounge/coffee shop/library aka Explorations Cafe. There is no library on the deck plans but there are actual books, puzzles, board games and no piped in music. The coffee shop opens at 6:30. For a transatlantic or world cruise this is an excellent and large space- and very under-rated. We had our Cruise Critic unofficial meet and greet around a giant puzzle. They need a few electric outlets, and there is a wooden book sculpture that takes up a whole writing desk and needs to be recycled. I found a wireless laser printer which was good for boarding passes etc. The ship has an aft pool. These are nice and a good way to enjoy the sea views. Key West is a good port. On our third trip there we hunted for the free bus, which for us was like a unicorn and hard to find. Two important clues- it is called the Duval Loop and is a smallish city bus. There is a commercial trolley-bus and a wheeled train. The Duval Loop has red circular signs marking the stops. It was very full when we rode it and the commentary was safety vs tourist focused. The Southernmost Beach Café was again excellent and we found Turkish trivets and key lime jelly beans on Duval. The funny and interesting port talks downplayed Porto Tomas in Guatemala. The message was, over and over, buy a shore excursion or else you will be bored and disappointed. Some of us took the or else- many staying on the ship. There was hint you could walk out the gate of the container port by the craft market, go straight a block then right around the miniature naval station to some waterfront restaurants. At least one showed up on the online rating sites and can be seen from the ship. We dropped into Donde Pilo which seated us over the water on a thatched roof dock. They were sweet and friendly and recommending the large lobster seafood soup for $20. Some friends who arrived by power wheelchair had a huge fish. Divide all local currency prices by 7. We looked for and saw several crew. If they are trying to promote the port in the bigger picture I would humbly suggest to HAL and the Tourist Board to rent a few golf carts and shuttle guests over there. It is a similar look, feel and walk to Senior Frogs in Nassau. Pro tip- the local beer was $2. The craft market at the pier had pretty local crafts – I got two nice hand made belts for $20 each. Taxis to the actual town, a few miles away, were like $10pp round trip. Service in the MDR was cheerful but slow. Breakfast food was lovely – lots of choices- full English, waffles and even Asian. But they would take 45 minutes and ask for juice two or three times etc. We diagnosed the issue as “stay in your section” by the Head Waiters, vs “go and help the guests or supervise” – which is easy to fix and we dropped in a note to the Hotel Director. Dinner was slow but everybody was pitching in. MDR Lunch was efficient. They were not serving in the MDR on port days, so we tried “Dive In” by the covered pool – which has a taco bar also and a good chicken sandwhich. There were rumors of a shortage of limes aboard. I cornered a senior beverage person, who stated they have to use certified (food safety?) suppliers, such as those back in Tampa, so just racing off to buy a case of limes was just not possible. I complimented him on the wise decision to carry several IPAs. He hinted they would have more but there were issues with shelf stability. He did acknowledge the cost of them was also a factor, and that guests were “crazy for light beers.” The founder of our local (large) microbrewery at home, Summit, makes of big point of his decision to hire a chemist and build a lab to work on shelf stability as he tries to expand nationally. This may be a helpful clue as to why there not more craft beers on cruise ships. We were baffled by the real world dress code aboard. Yes the published one was easy to follow. Dress to Impress aka Formal Night was the big question. So, based on a sample size of say 100 people I noticed (this is valid sample size I think), the average for men was sport coat and tie. We saw a tux or two and quite a few business casual. Mahogany Bay is a dedicated cruise ship port. The Captain mentioned the entrance was narrow and challenging to back the ship into in high winds, but everything was just so. The grounds were manicured, the shops air conditioned and the beaches sandy. There were life guards and lots of security. We had a dip in the ocean. The online drawings and photos show the place as barren but the jungle has filled in and it quite pretty. There were lots of lounge chairs and shade available. We enjoyed the signs on some of the exotic (to us at least) trees and flowers. Costa Maya seemed the same and massively crowded. We stayed on the ship. The gentle rocking at the open sea pier made it like a sea day. We read books and went for several walks. MDR breakfast service settled in. I did some asking around – this is a happy ship- with high guest satisfaction ratings. I have noticed a correlation between happy ships and good ratings on places like Cruise Critic. You can tell if the crew is enjoying their (hard) work. We were impressed by the towel animals – Riston (covering the whole forward-odd side of Deck One up to about 1857) designed an amazing elephant, sleeping dog and monkey- the best we have even seen. They did not seem to use cleaning carts which can block the hallways. Getting off the ship could not have been easier. CBP had a lot officers on duty in Tampa, which helped. There were no lines at all at 8:40. Just before leaving we had a walk on the all-around promenade deck, then ordered eggs benedict and Belgian Waffles in the MDR. This was a good reminder of how well organized things are on the co-flagship of the line Read Less
3 Helpful Votes
Sail Date: March 2019
We wanted to see Panama Canal, particularly the old part of it. I have done one passing in my previous career at sea more than 30 years ago, on a freighter. Since HAL had a good itinerary suiting the best for our schedule and that ... Read More
We wanted to see Panama Canal, particularly the old part of it. I have done one passing in my previous career at sea more than 30 years ago, on a freighter. Since HAL had a good itinerary suiting the best for our schedule and that there was so good ratings with HAL with travelers with similar preferences we did not hesitate to book this trip, our first on HAL. Our preferences were quite traditional: Piece and quietness, well mannered co-passengers, dining experiences with lots of choices and styles, civilized onboard activitities and entertainment, interesting excursions, kind and friendly staff and responsible shipowners with competent crew. Particularly we were not after activities some other latest cruise ships may offer for families and younger clientele, We tried to avoid cruse lines with all-day partying and noisy teens and kids around. As a summary HAL offered all this in very sophisticated way. Onboard staff exceeded any of our previous experiences. Based on recommendations on the CC HAL group, before boarding we visited at the Total Wine iand picked up a 6 bottle box of selected wines based on their recommendation of "a taste of America". However, after the trip found that the selections onboard was perfectly adequate, if not US-centric. Check-In Fort Lauderdale was done in breeze by very helpful officer, particularly noticing we were not that experienced cruisers on HAL. We boarded soon before noon and had a wonderful lunch served in the MDR after settling in to our cabin. The VD Class cabin was on the 7th deck with a veranda. It was not a suite, but spacious enough for two of us. For our surprise, there was enough storage space even for a much longer trip. There was absolutely no noise from neighboring cabins or from the corridors. Completely quiet, apart quiet hum from the AC. We found ship interiors very nicely designed and we felt being at home soon after boarding. Most of the fellow passengers were naturally from US and Canada, also quite big part, probably a few hundred passengers from Europe and from South America and Far East.. Based on the Skipper's, Jeroen van Donselaar's note, there were some 2100+ passengers and 800+ crew members onboard, so the ship was practically fully booked. Cruise itself offered everything and beyond we expected. For our surprise the seadays were anything but boring. The days were full of activities, e.g. starting from presentation of the ports we were going to call, Digital Workshops, recitals on the Lincoln Center, stand up shows and other performances after dinner at the Main Stage ending upto enjoying the B.B. King's Club. BTW, they played really well. About dining experience, we had dinners in all the restaurants, twice in the Pinnacle Grill, once in Rudy's, once in Tamarind, once in Canaletto and Lido, rest in the MDR. In general, we were fully content with the MDR, but Pinnacle offered us the something to remember for long time. My personal favorite was the Sole Meunier at the MDR, but it was available only once soon after departure, Based on our experience it's difficult to fully understand those who in CC HAL Forum have complained MDR being not upto their standards. Dover Sole in Rudy's; the Maine Lobster, Tartar Steak and Filet Mignon at the Pinnacle. Tamarind was excellent, but as have traveled lots in the far east, we found it a (little bit) too westernized. Sushi was available daily at the Lido. And now we still miss Hamburgers in the Dive In. They were special. Really. Shore excursions we pre-booked, were mostly as expected: In Cartagena the old town was really nice and worthwhile to visit, could have spend a lots of more in the town. Passing Panama Canal was a really highlight of the day. For an ex Sailor (Master Mariner), like me, this was a really meaningful event. We passed the Canal through the old locks, far more interesting than the new ones, which were apparently not that busy on our day of passing. In Costa Rica we chose an Exc to flower gardens up to the mountain having a magnificent view over to the Pacific. We managed to see a pair of macaws not too far away in the garden and a number of crocodiles on the way. It was most beautiful landscape. Time to visit there was far too short, again. In Nicaragua we had a trip to a banana plantation owned by a local prominent family, supplying their products to major brands. Lots of manual, minimally paid work needed before products can be shipped. Highlight of that trip was to see the landscape with active volcanoes on the way. Local people were extremely friendly with us. Really difficult to figure out how they manage to struggle with the average salaries paid in that country. We hope they will manage with their struggle with economy, e.g. expanding from agriculture to tourism. In Guatemala we had another trip to a Coffee Plantation and a small city on the mountain area. Was really beautiful, again. There were also two Mexican ports, Huatulco and Puerto Vallarta on the way. Enjoyed both excursions to the country side. Street vendors in Cartagena and Guatemala were some degree of nuisance, but nothing unexceptional for 'seasoned travelers'. Before the trip we had concerns, e.g. how to cope potential 'cultural differences' during the two weeks with the fellow passengers mostly from US and Canada since we are not that extrovert. That proved to be a non-issue. With all people we spoke with were most friendly curious and knowledgeable what's going outside US. Quite a number of them had visited even to our home country, Finland, on their previous cruises or careers. So overall, would wholeheartedly recommend Panama Cruise with HAL anyone expecting a classy experience to pass the Canal, see beautiful countries with friendly people of Columbia, Costa Rica, Nicaragua, Guatemala and Mexico, spend time with fellow most nice passengers on a well maintained ship with a stellar crew. Read Less
6 Helpful Votes
Sail Date: February 2019
My wife and I have only taken one cruise before this one and it was 15 years ago on a 5 day Carnival cruise, budget type deal, from Jacksonville. This was our 25th wedding anniversary, we wanted to be on a more upscale crowd on a new ... Read More
My wife and I have only taken one cruise before this one and it was 15 years ago on a 5 day Carnival cruise, budget type deal, from Jacksonville. This was our 25th wedding anniversary, we wanted to be on a more upscale crowd on a new ship. Let me start by saying we upgraded to a Neptune Suite 3 days prior to the cruise which I am sure enhanced our experience. Embarkation in FLL was a breeze. From the time we hit the pier, left our Uber, we were in our cabin #7113 in 20 minutes. The luggage hit the cabin before 3:00 P.M. Every person we encountered on the cruise was genuinely helpful and service oriented. We truly felt like pampered royalty the entire cruise. From a food standpoint, we only ate one meal in the MDR and we were underwhelmed there. The service was slow, the food was not very hot, and just kinda meh. If we had to eat every meal in the MDR or Lido we would have been unhappy with the food. Because we had a Neptune Suite we had access to Club Orange. I've read mixed reviews on it and I will tell you we absolutely loved it. Would I have paid $50 p.p. per day just to get it, maybe, maybe not. But we really liked it. Food was hot, almost had a private dining room experience to it. There were dishes that were not offered in the MDR, the cappuccinos (which my wife loved) were free in CO but not in the MDR. Free mimosas at breakfast if that's your thing. You do need to wear long pants (jeans are allowed) at dinner. The first evening I came to dinner the maitre'd stopped me and politely told me no shorts at dinner. I have no problem with that at all. It was always "Mr. Hogan, Mrs. Hogan", they knew exactly what we wanted and needed. The last night they had all the signature dishes from the Culinary Council and even introduced us personally to Chef Rudy from Rudi Sel De Mer which was cool. We actually cancelled our reservation at Rudi's for the final night to eat in CO. Chef Rudi was amused but not entirely. He said we missed out and we promised him we would eat there next time. My wife and I are foodies and should have gone to Rudi's at least once. We also ate at Pinnacle Grill which was by far the best meal we ate on the cruise. The amount of food that they give you there is a LOT. Skip lunch they day you eat at PG. We ate at Canaletto which was decent. Not amazing but good. Tamarind was the weakest of the specialty restaurants that we ate at. It was not by any means bad, just not great. It was quite with a nice view though. The sushi was the same as you'd get at a regular sushi (not high end) sushi place back home. Not offensive, but nothing great. We used the Greenhouse spa which I enjoyed tremendously. It was a bit crowded on the sea days but that is to be expected. The spa treatments were nice, but definitely not worth the $$. Save your $$ there. The casino was kind to the wife, not so kind to me but it was a nice distraction. The DO allow smoking except on gala night in the casino. One night it was really awful with the smell, the rest of the time it was tolerable. BB King, Rolling Stone Rock Bar, Lincoln Center, Dueling Pianos, and the rest of the entertainment was also excellent but I will agree the volume from BB King and Rolling Stone was quite loud and I enjoy concerts and am in my late 40s. There is definitely an opportunity for HAL to improve there. Did the SNUBA shore excursion in Grand Turk which was also excellent. Didn't do any other EXC tours just did stuff on our own which was pleasant. Neptune Lounge staff went above and beyond for us making our Vow Renewal Ceremony pretty spectacular. The cabin attendants were also above and beyond! Read Less
4 Helpful Votes
Sail Date: January 2019
We wanted to see the Panama canal in a confortable cruise with excellent food and relax atmosphere. Embarkation and disembarkation went very well, quick and smooth. We reverved for the first time an Inside cabin and we found it a little ... Read More
We wanted to see the Panama canal in a confortable cruise with excellent food and relax atmosphere. Embarkation and disembarkation went very well, quick and smooth. We reverved for the first time an Inside cabin and we found it a little tight (150 square feet). We missed the day light. But the cabin was very clean at all time and our stewards were very attentive to our needs. We bought a wine package and we appreciated a lot to have a drink (our wine) anywhere on the ship at any time, including different bars and main dining room. Food was excellent in the dining room and at the buffet. At both places, service was incredible. Entertainment was great and we appreciated to watch the superbowl live on giant screen at the main stage. It was fun to have superbowl food (chicken, tacos, pizza,.....) in the main stage. Unfortunatly, we didn't stop at Half Moon Cay because of rough waves but we agree with captain as safety is number one on ship. Read Less
Sail Date: January 2019
We wanted to try the newest HAL ships and find out how they stacked up compared to the last 'new' versions (Eurodam, etc.) which we thought were pretty fantastic. HAL outdid themselves with this class of ships and they are our ... Read More
We wanted to try the newest HAL ships and find out how they stacked up compared to the last 'new' versions (Eurodam, etc.) which we thought were pretty fantastic. HAL outdid themselves with this class of ships and they are our new favorite; well, our favorite is any "dam" ship we are sailing on actually. Because of three things; 1. The CREW - You just can't say enough good about the wonderful crews that staff Holland American's ships. The service they provide is just beyond most accolades reach. Because not only is the service fantastic but they are so friendly, so helpful, you feel by day two you've known them a long time, & they are making you welcome more like family, than just passengers. 2. The CABINS are perfected. HAL moved the refrigerator into one wardrobe and got it out of the way of the desk. Replaced it with three HUGE drawer. Added two overhead cabinets above the love seat. Added a triangular cabinet to the end of the closet 'stack' as you enter.Which has the 'stuff' off the desk; Ice bucket, glasses, fruit basket, and more storage. Enlarged the bed side tables, added enough outlets for us to have extras, which is really different (!) along with USB charging ports all over. One special thing they did; that night time visit to the bath when you don't want to wake up your companion? When your foot hits the floor, a light bar on the bottom of the triangle cabinet lights, with light JUST on the floor! GREAT thought went into that! 3. We are both Celiacs; a gluten free diet is deadly serious for us as Celiac is an autoimmune disease. HAL's gluten free offerings get better and better and on this cruise we even had pizza, burgers, fries, and all the other pool side offerings normal people take for granted. And the specialty restaurants really outdid themselves. Can't say enough good about this FOOD on this ship. OUTSTANDING doesn't do it credit. Music: We love the music walk; the classical players, the jumping jive of BB Kings, and the great music in the rock area to 'get down' and wiggle on the floor. The Piano Bar area is different, but we came to like it. And the Scotch Tasting Bar is outstanding if you like a wee dram. Old favorite small dance floor and combo in the Ocean Bar is still there for a romantic ballad and dance. There is so much to do it is hard to do everything any one night. We missed the DJ in the Crow's Nest totally. We also missed (its not there any more) the library; hate it when they take them off ships. Sitting on your balcony or on the promenade deck (not very wide on this ship; about only thing we are not happy about that change) reading a good book is a special treat on a day at sea. Ports are ports; we enjoyed some, we didn't others, we cruise for the ship and the KONINGSDAM is a GREAT ship. Would we sail on her again? Yes, upcoming very soon we'll be on board being WOWed again! Read Less
Sail Date: January 2019
This was our very first time on HAL and we loved it. It’s truly a laid back and relaxing atmosphere. We rented a Retreat Cabana for the week and we absolutely loved it. It was well worth the money. Our cabin Butler, Carlo, was great. He ... Read More
This was our very first time on HAL and we loved it. It’s truly a laid back and relaxing atmosphere. We rented a Retreat Cabana for the week and we absolutely loved it. It was well worth the money. Our cabin Butler, Carlo, was great. He was very attentive. We had some issues with high winds and had to skip our first port. So we had an extra day at sea which made the cabana even more worthwhile. We enjoyed dinner at Pinnacle Grill twice and Canaletto once. Our cabin was 7038 and in a great spot. One thing we did discover is they changed the explorations cafe. It’s not like the pictures. It’s much smaller and part of the crows nest bar now. So if you’re expecting a “coffee shop” it’s not. But the coffee was great. Definitely will sail on HAL again. We have already booked for next year. Read Less
2 Helpful Votes
Sail Date: January 2019
Cruise staff was excellent. Ate in MDR every night. Daily vegeterian options every day or weekly always available. Dive In & Taco Bar were fantastic, but only available in afternoon. They have some of the best smoothies anywhere at ... Read More
Cruise staff was excellent. Ate in MDR every night. Daily vegeterian options every day or weekly always available. Dive In & Taco Bar were fantastic, but only available in afternoon. They have some of the best smoothies anywhere at bars or MDR. Wait staff was excellent and catered to our every need. We had table for two entire cruise, and the wine steward helped us pick out Mocktails several times. Surf & Turf (lobster tails for no extra charge on last night of cruise in MDR (I got 2 tails). We tried lots of things (escargot, Chilled pineapple soup, fancy veggeterian options) we would never think of trying. Shore excursions were great, and lots of selections for every budget. Several EXC tours ran late, but ship waited for them. Several times saw people on private tours running down the dock to barely make ship departure. We stayed on board during Canal locks, and got great pictures from several angles. Even participated (with certificate) in pool swim across canal (aft pool late morning). Several people who took shore tours from Canal complained about length, heat, food, bathrooms ( availability, cleanliness, etc). Several said they would not recommend their tours, especially anyone with mobility issues. If you do Dolphin Encounter/Swim go to photo area immediately. They get backed up in a hurry. Make your selection, pay, and then go to gift shop, cafe, exhibits, etc. Go back and pick up photos, and they had package of 3 photos (1 framed), extra photos on USB. Atlantis submarine was great, even with people on canes. Tight fit, but everyone had access to window. Water was a little cloudy, but we saw dozens of varieties of fish & several wrecks. Costa Rican rainforest/tram ride was great, even for people with significant mobility issues. Great butterfly garden with lots of different varieties flying around. Wish you could have bought nectar and feed them like I have at other places. I got off ship in Colon, and found great shopping center within 150 ft of exit gate. Cross street and take a left. Cheap souvenir shops, restaurants, and large grocery store with great prices (many crew shopping). Billboard, Licoln Center, & BB King music great. Mainstage acts were excellent, especially comedian. Backstage tour good, but crowded. Took Galley tour, get there early. Digital workshops great, with handouts for every class. Some times extra handouts for other classes, but can get filled in a hurry. All classes Windows 10 based, but he sometimes could answer IPAD questions. I tried to go to several Test Kitchen programs, but seating fills up in a hurry. Did not attend any of the movies in small theater. All were available on room TV, with restrooms readily available (pause function works great. Even saw some long movies with break for food or beverages. Would go back on HAL & Zuiderdam anytime money allowed. Read Less
4 Helpful Votes
Sail Date: January 2019
This was our 6th cruise with Holland, and we have only sailed with them. It was our first time on the Eurodam. This was a great cruise for us as it came at time when needed it most. For the most part Holland again came through with ... Read More
This was our 6th cruise with Holland, and we have only sailed with them. It was our first time on the Eurodam. This was a great cruise for us as it came at time when needed it most. For the most part Holland again came through with flying colours. Special thumbs up for the the dining room food quality, which was as good or better than any of our previous cruises. We are puzzled by some recent reviews that claim substandard food quality on the Eurodam. Service was top notch ( with a couple of exceptions hardly worth noting ) as always. ..but alas, there were a few niggly things that we feel worth noting: Internet service - it used to be that Holland had pay-as-go internet which was perfect for us because we only check our e-mails and send the odd one. Now that simple act costs $189 for 7 day trip. Decided to forgo internet and do it ashore for free...which leaves sea days as a dead zone. Reading lights - this admittedly a minor point, but the LED spot lights they installed in the cabins in place of the warm lamps they used to have, is an irritating step backward. Live music - on our first cruise back in 2008, there was a live band that played in various venues, including the Crownest, where there was a small dance floor. Holland has moved away from that...now they have the BB King Club and band, which while good, is in a dark venue that could be anywhere, and music gets repetitious after a few days. Used to be they also had a trio playing the Ocean Bar for dancing. Live music has definitely been on the downward trend over the years. Happy Hour - it used to be that most of the bars had happy hour from 4-5...including the Crownest. Back in 2008 when we started with Holland, you could go to the Crowsnest for 2for1 drinks, with a live band and watch sailaway! Now only the Ocean Bar has it from 4-5..it is crowded and noisy and we had to take our drinks elsewhere. That said, we will be sailing with Holland again without question! Read Less
3 Helpful Votes
Sail Date: January 2019
From the Lido buffet to the world stage, this ship is magnificent! The Lido has several stations each serving a different fair. The carving station even served suckling pig twice! The pastries are some of the best I ever ate, equal to ... Read More
From the Lido buffet to the world stage, this ship is magnificent! The Lido has several stations each serving a different fair. The carving station even served suckling pig twice! The pastries are some of the best I ever ate, equal to the bakeries of Europe. You can get any accouterments, sauce, spice, jam or topping, even ones you did not know existed. The crew is great and accommodating. One day I picked a desert and thought it would be better with whipped cream however the ice cream guy just ran out. The chef standing nearby told me to wait 5 minutes and he went and whipped some up special just for me!!!!!! Breakfast is amazing as well with any type of egg dish, crapes, pancakes, waffles, Sausage, bacon, carved ham, oatmeal and Congee with a dozen add-ins if desired. The free ice cream, cones or cups had toppings galore and it was always available. The French Fries out by the pool at the "Dive-In" are AMAZING!!!!!! The dining room had a great variety of fish and meals to suit anyone's taste buds! I had a NY Strip stake that was grilled to perfection and melted in your mouth! This is a cruise line for the 55 and older so don't complain if there is no hot & cold running women sunbathing by the pool. The "Hot tubs" could have been a bit hotter. At least one should be since some of us get tired of "Luke warm" bath water. Over all a GREAT cruise and I look forward to doing it again soon! Read Less
Sail Date: January 2019
We were invited to join this particular cruise because of some close friends participating with the Bells of the Cascades (a professional handbell group). We enjoyed the English bells of course. However, the ports of call, self arranged ... Read More
We were invited to join this particular cruise because of some close friends participating with the Bells of the Cascades (a professional handbell group). We enjoyed the English bells of course. However, the ports of call, self arranged excursions, meals and personalized service exceeded all our expectations. We made our reservations through a local travel agent and received several added perks, the best being a fine dining experience at the Pinnacle Grill. (You also can reserve lunch there!) Kudos to the Captain and entire staff. If you are lucky enough to have Wii and Ari as your room stewards, you are definitely in for extraordinary service and a delightful surprise every evening. I am an underwater photographer and brought on board all my dive and camera gear. Although my self arranged diving was very good, I will not bother with all the extra gear for just two days of diving on a ten day cruise. I will schedule a week long vacation at one of the islands we visited to have a more worthwhile diving trip experience. Read Less
8 Helpful Votes
Sail Date: January 2019
This was our first time with Holland America and it didn't disappoint. Been on most of the other cruise lines and they all have their pros and cons but we really enjoyed the Nieuw Statendam. Getting on board was quick and not ... Read More
This was our first time with Holland America and it didn't disappoint. Been on most of the other cruise lines and they all have their pros and cons but we really enjoyed the Nieuw Statendam. Getting on board was quick and not having to bring the life jacket to the muster drill and not having to go to the actual life boats was a nice surprise. The staff was amazing as expected and the food was above what we had experienced on prior cruises. The buffet on the lido deck was good and we had a hard time pulling ourselves away to the actual dining room. It was different that in the buffet you didn't just help yourself but people actually served you the food. My only complaint about the food was the lack of after hours Ice Cream which as I'm typing this sounds really petty and sad. The entertainment was amazing! The World Stage Dance group was soooo good especially since they used the innovative surround screen. Lincoln Center Stage with Atlys was incredible. So nice to hear classical music performed live on a cruise ship. We were planning on walking past the husband and wife dueling piano performance but we stopped and spent a few hours there they were so entertaining. The destination ports were all enjoyable except for perhaps Jamaica. We might of went to the wrong part of town but it wasn't a very nice experience. Grand Cayman, Cozumel, and Half Moon Cay were so much fun. The latter had beaches that we will never forget. We had an inside cabin and it was bigger than the one other inside cabin we had on a Carnival Cruise. Huge screens and of course great service. Definitely an older crowd. I don't think we saw more than 15 kids the entire cruise so over all it was quiet. If that isn't your cup to tea I understand but we figured that was going to be case when we booked. Overall we loved every minute of the seven days and were jealous we couldn't stay longer. Read Less
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