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Sail Date: July 2019
We picked this cruise completely for the Itinerary. It had the stops that we wanted. I didn't even look at ship reviews. The room was very nice and pretty good sized with a great bathroom. We had the Vista Suite I believe. The people ... Read More
We picked this cruise completely for the Itinerary. It had the stops that we wanted. I didn't even look at ship reviews. The room was very nice and pretty good sized with a great bathroom. We had the Vista Suite I believe. The people working the ship were very good and professional. The ship is old and dated. Poorly layed out and not designed for the older passengers that go on this trip. Lots of space used for shopping stuff and recreational stuff. Not very many good outside quiet spots to enjoy the view. The one pool is worthless! It was dominated by kids and screaming. We went there once and never went back. There should be an adult pool. (Dont ask me why kids were on this cruise, not a kids ship or intenerary). Lots of things were broke on the ship. You could never get the water and ice machine to work properly in the Lido Market. Many times a sign was up that it was broke. The Lido market had decent food but was only open until 8pm. There was viryually no casual dinner after 8. The many restaurant was open until 9:30 but you should be dress appropriately for that. The Pinnicle Grill was very good and we ate there 3 times but that is an extra charge. None of the bars had the same beer and wine. One bar would say they were out of a beer and another had the same beer. Frustrating when you have a beverage package. I would say go for the itenerary not for the ship. The ship was only a means to get us where we wanted to go! Read Less
6 Helpful Votes
Sail Date: June 2019
We chose this cruise as I had previously used HA for Med cruises and really enjoyed the experience, rated it as the best cruise line I had been on This time was quite different and although the staff are still fantastic the changes to ... Read More
We chose this cruise as I had previously used HA for Med cruises and really enjoyed the experience, rated it as the best cruise line I had been on This time was quite different and although the staff are still fantastic the changes to the ship made it impossible to find a quiet place to sit and read or talk The promenade deck was reduced to a very small area with no room for loungers in the shade where you could have a quiet rest looking at the sea and the lifeboats hung in the way so not much view There wasn’t anywhere on the boat we could get away from loud piped pop music and the only loungers were in the full sun There were so many children in the pool area that made it noisy and a very hot place too The adults pool and spa were in a smoking area so smelly and hot! The lunch dining room is not available now and there are no libraries They don’t have the events like they used to and the free drink and nibbles for sail away and last night is no more The shows are not nearly as elaborate although this ship had a great screen background and technical capability for laser shows You are constantly bombarded with requests to buy alcohol if you sit anywhere on the ship The jogging area was really tiny Everything is now designed to make more money We won’t hurry back and will try other lines now Read Less
1 Helpful Vote
Sail Date: May 2019
We chose this cruise for a quick break to Alaska. We live close to Vancouver so with no flights it is an easy holiday. We have been doing this twice a year and have enjoyed everything. However, this time there was a a significant ... Read More
We chose this cruise for a quick break to Alaska. We live close to Vancouver so with no flights it is an easy holiday. We have been doing this twice a year and have enjoyed everything. However, this time there was a a significant decline in the entertainment. HA have introduced a new Step 1 dance company which didn't appeal to us. They were 6 dancers, with no singers, no band, and a poor sound system. This is no doubt another effort to reduce costs but not for us. We used to recommend HA to friends, but not now with this decline. Other on stage performances were an illusionist and a comedian which were both good. The BB King band on board was absolutely fantastic - this is what will bring us back to HA. Cherise and Steven were the vocalists and were terrific, and so were the other band members. The "Cruise Director" was very sweet, but not the ever present role of the previous CDs. There was no activities staff, no dance lessons, so Celebrity is way ahead in this area. HA claim the best perks at sea, but we dispute that as we get much better perks on Princess and Celebrity where we have similar status. Read Less
4 Helpful Votes
Sail Date: May 2019
My husband and I are an active couple in our 30's/40's. Last summer, we took an Alaskan cruise on HAL's Eurodam. We really enjoyed that experience (https://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=624622) ... Read More
My husband and I are an active couple in our 30's/40's. Last summer, we took an Alaskan cruise on HAL's Eurodam. We really enjoyed that experience (https://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=624622) and wanted to repeat it. For this cruise, we got a good price with discounted airfare. We were even able to upgrade from an inside cabin to a balcony for a fraction of the difference. Before the cruise, we spent 3 nights at an Airbnb in Seattle's Magnolia neighborhood. We had a fantastic time visiting the Ballard Locks and Discovery Park! This is a very walkable area, and it's tucked away from the downtown tourists. Also, it was a short drive to Pier 91. My feelings for this cruise were mixed, so I will divide my thoughts between pros and cons. PROS ~ There is only one designated smoking area, and it is located outside at the back of deck 9. For a nonsmoker, this was truly a breath of fresh air! ~ Our room was wonderful, and our stewards were excellent. ~ The fresh floral arrangements found throughout the ship are gorgeous. ~ We absolutely loved Lincoln Center Stage! On our previous cruise, we went to a few concerts. The musicians on the Oosterdam were even better. Besides being talented, they had a special chemistry that made their concerts extra special. ~ We enjoyed the food. There was decent variety, and waiters were able to accommodate special requests. For some meals, we pre-ordered from the vegetarian menu. The fruit selection in the buffet was great for a cruise (apples, bananas, oranges, plums, kiwis, peaches, nectarines, pineapple, melons, berries). ~ Each evening, there were a variety of drink specials (BOGO for $2, $5 wines, $4 cocktail samples). These are definitely a good value. ~ Each morning, we had room service breakfast. Unlike many other major cruise lines, HAL still offers hot breakfast items on their complimentary menu. Also, we would request other items not listed on the menu (e.g. grapefruit, plain yogurt), and these items were always included. Orders arrived on time, and it was relaxing to start each morning with breakfast in our room. ~ We did have one small issue with room service. One morning, the wrong omelet was delivered, and we did not discover the mistake until after the waiter left. I quickly fixed the situation by running up to the buffet and getting a new omelet. Later that day, I told guest services about what happened because I wanted to ensure future orders would be correct. To my surprise, we were sent a bottle of sparkling wine and chocolate covered strawberries. This was a small mistake, and HAL did a great job making up for it. Kudos for great customer service! ~ The Promenade deck was a nice place for walking. Even on rainy or misty days, we were able to enjoy long walks outside. ~ We liked the daily newspapers and puzzles provided each day on deck 1. CONS ~ Entertainment was lacking. Each evening, we would find ourselves wandering around after dinner without anything to do. We don't go to the main shows in the theater. We prefer listening to bands in lounges and dancing. Lincoln Center Stage ends rather early. BB King has talented musicians, but their venue is small and has a poor layout. It felt more like a concert than a dance club. Most nights, very few dancers came out on the floor. There was very little energy and excitement at night. ~ The atrium is tiny and dull. For me, the atrium should be the heart of the ship, but this area is lackluster and often deserted. ~ This is a small ship. When the weather was cold, the ship felt even smaller. There were very few public areas and most of them were clustered together. ~ During the day, there are not many scheduled activities. Computer workshops and cooking demos don't interest me. I prefer more active things, such as dance classes. ~ We did freestyle dining, and we usually went to the dining room between 7 and 8pm. I was surprised at the first set dining time. 5pm seems entirely too early. Since so many people were eating during the cocktail hour, it made time before dinner dull too. ~ The dress code is not enforced at dinner. On Gala Night, I saw people in t-shirts and guys wearing baseball caps. ~ The ports were wonderful, and Hubbard Glacier was awesome! However, the timing in most of the ports is odd. The all aboard for Ketchikan was 12:30pm, and we weren't allowed off the ship in Victoria until after 6:30pm. These short stops make it difficult to fully enjoy these ports. ~ The excursion prices are ridiculously expensive. We planned ahead and did our own thing in each port. If the excursions had been more reasonably prices, we might have gone on one or two. Overall, we enjoyed the cruise because the ports are beautiful and interesting. Shipboard life, on the other hand, proved a little too boring for us. We would consider HAL again if the itinerary is port intensive. If we do an Alaskan cruise again, we will try another line. Read Less
Sail Date: April 2019
We chose this cruise because it started in Ft. Lauderdale and ended 21 days later in Seattle plus we got a very large stateroom #8140 w a wrap-around deck on the stern. The first day for embarkation we felt the cruise line was not ... Read More
We chose this cruise because it started in Ft. Lauderdale and ended 21 days later in Seattle plus we got a very large stateroom #8140 w a wrap-around deck on the stern. The first day for embarkation we felt the cruise line was not organized and although our luggage was labeled "priority" it was the very last on - not that it mattered but what did is we kept wondering if it would show up at all. But note that the disembarkation was very well organized and fast. Holland America has figured out how to make money - we paid $150 for water, $300 for internet (it is just $150 if you stick to social media only) and they must have saved a lot by purchasing low quality food. The Gala Dinner with filet mignon and crab béarnaise was the worst with crab nearly too spoiled to serve a piece of meat that was not filet mignon but some grass-fed animal's "surprise." Some meals were good but spaced well apart and the Lido food began to taste the same no matter what you took. The crew was very well-trained and friendly. Our Neptune suite was ok but I do not believe this ship was updated in 2017 or 2018 as it was worn pretty well including our suite. The ports of call were good and although many were shipping ports, I understand it is hard to find dock space for a ship sized like Oosterdam. The people we encountered onshore were very friendly. We will use another cruise line for our next cruise maybe we just expected better like we got on the Ruby Princess last year. Read Less
2 Helpful Votes
Sail Date: April 2019
Just got back from a Holland America Cruise on the Rotterdam. One of the last from the Port of Tampa. Not sure if the staff onboard is starting to get tired or what but some of the services were less than favorable. Embarkation & ... Read More
Just got back from a Holland America Cruise on the Rotterdam. One of the last from the Port of Tampa. Not sure if the staff onboard is starting to get tired or what but some of the services were less than favorable. Embarkation & Disembarkation Very easy. They have this process down very well . Rotterdam ship: Very nice ship, Teak wood upkept very nice. You see the improvements they have done over the years and it looks very nice and clean. Cabin: We had an outside Cabin which seemed very roomie for what it was. Very supprised with all the closet space. nice Touch with the free safe in the room. Bed was very comfortable and the Stewards always kept the room clean and always supplying us with clean towels Dinning: Lido Deck food was very good. Nice that the HAL buffet is served by staff and not a bunch of people reaching in and grabbing food. Food was always fresh and hot. Never needed to add salt to anything we got from the line. Burgers & Hot dogs were good from the Dive Inn grill as long as you didn't get the burger well done.. There Pizza grill did a great job with the NY style pizza. They did keep strange hours on the burger and Pizza service, as neither was 24 hours. Pinnacle Grill- In my opinion, the Main dining room food was better than here. We spent over 2.5 Hours in the Grill. Appetizers were good and hot. Main course I got the Porterhouse and Wife got the Strip Steak. We both asked for Medium Rare and both came back very Rare. I ate mine, but we sent hers back. We cut a piece off right away to check the temp. They took her's back for about 15-20 minutes and brought back the same piece of meat still under cooked (but hot this time) All of the sides came out at room temp initially. When they brought back her steak, they never refreshed the sides for her. For Desert we decide to bring back to the room as we were already there for over 2.25 hours. so she got the lollipop desert cakes along with the chocolates from the table. The waiter put them in aluminum foil and twisted the top.. It looked like one of those weights used to hold down balloons. So when we got back to the cabin it was just a big ball of chocolate. We had a 4 top table come in when She got her second try and they were getting dessert at the same time we did.. Ship services did eventually refund us the up charge and the Pinnacle manager called us to apologize and offered another try on the last night, but we already planned the evening. Entertainment and Activities: Comedians were very good. My wife Participated in the Americas test Kitchen and had a blast!! She said she would do that over and over again... Also, did the bar hop with Jeremy and that was an awesome time. There was never a shortage of things to do. Services: Room Stewards - These guys are great, never needed anything... Spa Services: Very Disappointed with spa services. First, My wife got a manicure. Her nails were chipping after 1 day.. Spa did redo the color, but talked my wife out of the color she wanted and the top of her nails by the cuticle look as if they were 1 week growth and her skin was peeling. The Facial she received left her with bruising and a sore/scar on her nose. She received the facial on the 1st sea day, so had the embarrassment the rest of the cruise. When addressed with spa manager she gave her a discount on the facial. She then gave a third chance for a massage and the tech kept going to deep after she said something several times. This left bruises on her back. Then the spa manager accosted her after her massage, because I had brought these issues up with the Ship services counter. They eventually took off the price of the facial. But during dining one evening another guest complained about being under the kitchen and got a 150 on board credit, so needless to say that was more upsetting to me. Ports and Excursions: Guatemala - We only went thru the bazaar. Prepare your self as they do not take no easily. You must walk away and not feel you are hurting feelings. Honduras: We went with Victor Bordon's Sloth and Monkey Tour - This was a lot of fun getting to touch the animals and see all the birds.. Relaxing at the resort was a really nice addition. Costa Maya, very nice and very clean port.. We didn't do much here as it was really windy ( 7-10 foot waves) made getting back on the boat a real challenge. Summary: Loved the ship and would probably give them another try. Hopefully the managers get a little training so that they stop trying to explain why there staff was making their errors and just fix things.. Read Less
7 Helpful Votes
Sail Date: March 2019
We chose this ship because it was newer and we lived the itinerary and not too many sea days. (We have been on about 26 cruises) This is what we loved: 1. The ship is beautiful 2. Staff is attentive and friendly 3. Dinner in ... Read More
We chose this ship because it was newer and we lived the itinerary and not too many sea days. (We have been on about 26 cruises) This is what we loved: 1. The ship is beautiful 2. Staff is attentive and friendly 3. Dinner in dining room doesn’t seem rushed 4. Itinerary 5. Very clean 6. Despite reviews that say they don’t have an “unlimited” internet package they actually did. On our 10 day cruise it cost $179. This is what we did NOT love: 1. Theatre so small it does not accommodate guests. We showed up 40 minutes early for two shows and there was not one seat left 2. Formal night, a dance show is about to begin, ONE show, really? It starts at 9pm and we are waiting outside the theatre standing here at 7:50pm, we have a 1 hour 10 min wait. It’s day 9 of our 10 day cruise and we love the dance shows and this is the third one and if we get a seat it will be the first one we get to see. I think the theatre holds 300 people, I may be wrong. Smallest theatre on any cruise ship I have ever been on. They need 3 shows per night for the dance shows to accommodate the guests. Tomorrow night is the last dance show and they also have ONE show. So nope we won’t sail with them again. 3. Eating in the lido buffet is exasperating. You can basically not get any food by yourself, maybe you can serve yourself some fruit or a cinnamon roll AFTER they hand you a plate. What I’m trying to say is that the buffet is a lot of work. You have to wait in line. You can’t grab your own plate. There is say one person maybe two behind the glass at each food station. At one food station this one girl has to make crepes, spoon out oatmeal and cream of wheat into bowls, put bacon and sausage on your plate..it’s pretty crazy and slow. Then suppose you want toast or a bagel, now go to the bread food station wait in that line so that one person that’s runnjng that can take care of it. Then find a table and try to get coffee, it’s just an ordeal. 4. Then they close breakfast most days at 9:30am. 5. The food has been good but some meals better than others. Not every meal has been amazing. Read Less
Sail Date: February 2019
Did this cruise before twice, and really liked the ports. So much more to see in each area. The excursions were really great, on board a different story. The EXC events were lacking in quality speakers, related to the itinerary. There was ... Read More
Did this cruise before twice, and really liked the ports. So much more to see in each area. The excursions were really great, on board a different story. The EXC events were lacking in quality speakers, related to the itinerary. There was one naturalist that was great but only gave 3 lectures. The Mexican Ambassadors gave a great performance on deck. On the down side, the usual lectures on culture, history or the region were lacking. The speakers seemed to talk down to the audience and read from brochures. They were not experts in the field. The EXC person talked to the audience as if they were kinder-gardeners. The food was outstanding as was the in stateroom staff. The service was great and the ship was well organized and on time. The culinary classes did not emphasize health promotion. There was heavy emphasis on taste drawn from fats and salts, hardly appropriate for the middle aged audience or above. The last time we did this same cruise there were more on board activities, lectures and enrichment programming. Considering the number of fabulous ports offering rich history, art, culture and welcoming people, it is too bad there was such a lack of enrichment opportunities. Read Less
11 Helpful Votes
Sail Date: January 2019
Excellent embarkation, and oddly, they seem to have dispensed with the silly health declaration. The nature of the muster drill has changed. One must not leave the cabin at the first alarm, but wait for the third or be told off by Miss ... Read More
Excellent embarkation, and oddly, they seem to have dispensed with the silly health declaration. The nature of the muster drill has changed. One must not leave the cabin at the first alarm, but wait for the third or be told off by Miss Trunchbull, who now works for HAL. Shades of Costa Concordia telling the English speakers to jolly well stay in their cabins as the ship went down is what this brought to mind for me, but ‘whatever’. We booked this one knowing that the lanais would mean very few non - reserved deck chairs on the walking deck. Initially we were pleased to see that there were plenty of deck chairs but then we noticed that they were almost all where the steel side went up to the railing, so no sea view. As the cruise went on, our fellow cruisers took to “reserving” the very few good loungers with towels. This is not the cruise for anyone who loves sitting on the boat deck. HAL also removed the cushions every night at 5:30! (Nobody on the cruise was quite THAT old.) We note that some passengers seem to have adopted a “Manifest Destiny” attitude on the walking deck, and will bark out “Coming through!” Or an imperative “Excuse me!” (As opposed to a polite one) and then expect you to clear the entire path for them instead of merely passing by. There were a few odd ducks on this cruise, but more on that later. Food in the MDR was disappointing compared to previous HAL cruises, as well as every other line, except MSC. The portions are beginning to be skimpy, even for a small adult. This is not really a problem, you just order more courses. The real problem was the menus. The regional menus were invariably Cuban. This cruise didn’t even have Cuba as a stop and Cuban food is famous, in Canada, at least, for not being very good. (My apologies to any genuine Cubans, who doubtless know where to get the good stuff.) The addition of paid menu items drastically reduced the variety offered without extra charge. Service in the MDR was spotty and slow until we finally met Agus and his sidekick Bonbon. The good news about food on this cruise is that the Lido had some much better food than the MDR. The salad bar was better than any salad ever seen in the MDR and by getting a slice of meat off the joint, you can get just what you want. The Asian is generally good, and the pizza and Dive In are good, too. Breakfast was always excellent, but you must specially ask, and wait three minutes, if you want a hot, crisp waffle. (You DO!!). The baked goods at breakfast were good except for the croissants. Drink service, at least for the non alcoholic choices, was spotty, but we found that staffers didn’t mind in the least if you just poured your own when they left their pitchers at their stations. Desserts were generally disappointing on Veendam, including, alas, the macaroons in the Library which we enjoyed vastly on Noordam last year. (A pitiful collection of books, as well. Definitely bring lots of your own reading material.) For all that, the Explorer’s Lounge in the library is your best chance for a decent, small, dessert. Watermelon was just slightly rotten from the start to the finish of the cruise. In a strange way, this is almost impressive. On a happier note, the milk was fresh right to the end, and milk is often not worth drinking after the first week or so. Others have complained about AC problems on Veendam; ours was fine. Plumbing, often HAL’s Achille’s heel, generally worked, though there were a few leaks in the atrium and once walking past a cabin with an open door, we heard a staffer say, “that is NOT normal!” .......So naturally we looked in ...... to see water pouring from the ceiling. As reviewers have reported for some months past, there were only five of eight elevators working, which was sometimes very inconvenient. Midway through the cruise a little miracle happened and a sixth elevator came back to life. This made for four at the rear and still just two at the front. Those who don’t like stairs might do well to choose the aft of the ship till this is fixed. There are some wonderful things about these old ships that old age doesn’t damage (and the Veendam is definitely due for either a massive refit or a transfer to a lesser line). The laundry rooms are a boon to those who travel light, even when all the machines don’t work. They even provide free detergent. The old fashioned walk around deck is a glorious way to get exercise. The cabins have massive amounts of storage. On HAL everyone gets a bath tub in outside, balcony and suites cabins, which is also wonderful. There is a vague sort of dignity to Veendam that is rather loveable. There are fundamentally no hard sells. The photographer was never once a pest, nor was the cruise director annoying. They didn’t seem desperate to close down dining venues on port days. They even offered a pretty decent tea (scones and jam were both blueberry for some reason, and cream was skimpy and not clotted). Nevertheless service was good in the MDR at tea time and they didn’t try to herd you into a tiny corner of the room as some ships do, even letting you choose your own table, which we appreciated. One lovely thing about this cruise was the utter and complete absence of terrible bands playing on the pool deck. Music of any sort was rare in public areas, though they did have a pianist in the bars sometimes, and some noisy music on the back deck of the Lido. They also don’t subject you to the choice of boiling under a duvet or freezing without one, opting for the old fashioned luxury of triple sheets. Very civilized. Possibly the walls are paper thin in the cabins, but I think it much more likely that the old dude travelling solo in the next cabin was either terribly inconsiderate blasting his tv for hours, or (let’s be more charitable) he may have been deaf. Another unusual cruiser was the fellow who turned down a table at a breakfast where tables were rare, pointing at the ceiling. Sure enough, there really was a camera up there, but I can’t imagine it mattering (what does one DO at breakfast in public that couldn’t be caught on camera? Perhaps I lack imagination.) More to the point, who the heck checks out their environment that carefully on vacation? Spies? Criminals on the run? The fellow who wore the Betty Boop bandana tied around his head for formal night (and a different bandana under a giant top hat with a very wide red sash on the second formal night) did rather catch the eye. Recovering from brain surgery? Winning a bet? Or just giving the rest of us a chuckle? May he recover fully, or win his bet as the case may be, and keep making formal nights fun. Some things about the Veendam itself are odd. The cabin numbering system on Veendam is chaotic, but this is more than made up for by the fact that the beds and pillows are both pretty comfortable, which is also a little odd for cruises in general. For some unknown reason, they sprinkle cinnamon on the cottage cheese in the Lido. This is merely an eccentricity, but I still wish they wouldn’t. The Crows’ Nest is strangely democratic. There are just a few recliners facing the front, and they are off to one side, but there is a padded bench all the way along the front windows. So everyone gets a window seat, though few get the view. We missed Half Moon Cay, nothing strange about that, we find that about half the time, the waves are “too high” to tender. (Makes you wonder how those lifeboat tenders would fare in a bad storm at sea, doesn’t it?) The part I liked about this time is that the captain actually added the real reason, which was that the supplies and staff hadn’t gotten there. On the second formal night, when they finally produced a first rate dinner in the MDR, one steak seemed to have been boiled, which is odd as steak is usually the last thing that Cruise dining rooms would ever go wrong on. Oh, well, the flourless chocolate cake was even better than what we make at home (many things on this cruise were not) and they had added berries, which idea we liked enough that we will copy it. There wasn’t anything seriously wrong with this cruise, but not a lot was terribly good. The ship itself and the service have both just come down far enough for us to think that we will definitely revert to Celebrity, our other favourite, for our next cruise. Read Less
6 Helpful Votes
Sail Date: January 2019
Previous Holland cruises were fantastic with excellent food and service. We explored other lines and wanted to return to the excellence that was Holland. Unfortunately this cruise was hit and miss.... food in the dining room was not ... Read More
Previous Holland cruises were fantastic with excellent food and service. We explored other lines and wanted to return to the excellence that was Holland. Unfortunately this cruise was hit and miss.... food in the dining room was not Holland quality forcing us to have to pay up for specialty restaurants to get good food. Some of the staff were the excellence of old Holland days but there were many who were not. In my opinion Holland is just not the same. The experience started badly when embarkation took 2 hours standing in the sun outside with not even a hello or were sorry for the wait. We missed lunch because of this. Once on board we found the ship's decor to be less elegant but still clean. The best staff were in the rolling stone's rock room and the band was very good. The best food on the ship was in Sel De Mar! We ate there 3 times. Also the ports were great and were the best part of this cruise! Read Less
3 Helpful Votes
Sail Date: January 2019
We have sailed Holland 4 times in 4 years. This was not like the others.The ship seemed too big with many of the help not speaking English very well. Seemed to gather a lot without checking on people’s orders in the Main Dining Room. ... Read More
We have sailed Holland 4 times in 4 years. This was not like the others.The ship seemed too big with many of the help not speaking English very well. Seemed to gather a lot without checking on people’s orders in the Main Dining Room. Embarkation and Dembarkation were a nightmare. Over 2 hours, almost missed flight home. Spent more than an hour waiting for the bus to leave for the airport. Officers yelling at passengers. Difficulty getting reservations at speciality restaurants even though they were half empty. Seemed like lots of people not knowing their jobs. No Test Kitchen demonstrations. Casino very Smokey with loud, rude, drunk people. Smoking even though there was a non smoking night. Food in main dining room so-so. Lots of upsale. Couldn’t even get coffee, oj, and English Muffin for in room dining. Fake scrambled eggs only option. Best dining: Sel de Mer. Cabin was fine. Very loud music in BB Kings. Heard from many people this was not the Holland of before. Felt like cutbacks at every corner. Just didn’t have the feel of the smaller ships. Read Less
2 Helpful Votes
Sail Date: December 2018
This was a getaway for New Year's Eve. We were pleasantly surprised at the young ages on this sailing knowing Holland's reputation. However, Holland did not take this into consideration and maintained a "Senior" ... Read More
This was a getaway for New Year's Eve. We were pleasantly surprised at the young ages on this sailing knowing Holland's reputation. However, Holland did not take this into consideration and maintained a "Senior" environment with night symphonies, cooking demonstrations, etc. The shipped appeared dated, especially the exterior with cracked windows in several locations. The entertainment in the theater was awful using the staff which appeared more like a high school production. The headliner comedian canceled and New Year's Eve was held in the theater. 1,000 people crammed into a two tier theater having to watch the Cruise Director sing three or four songs. He was not Frank Sinatra! Champagne was limited and those of us on the upper tier just received our champagne at the strike of midnight. Now tell me why they did not take advantage of the pool area with the covered top and some energetic live music? Sea Days: Young ages throughout the ship, yet Carlos the Cruise Director did not make any adjustments for some fun on sea days at the pool and no live music. Food, overall was good with an imbalance of proportions. Some had a healthy plating while others had barely a portion for one person. God forbid you asked for extra sour cream. Seems the ship had a premium on that! Service was very good. Stateroom was nice size but never saw our attendant and we ended up with the same used glasses for four days in a row. Towel animals needed some work and the towels and wash clothes were grey and dingy looking. Excursions: Took one "Old and New San Juan". The driver gave no history of the city during the drive. Stopped at fort for a 45 minute walk. 23-acre fort! Not much time. Dropped us at a corner for shopping not giving any suggestions or time for a bite of food. The only saving grace on this cruise was "Martini Mike" with nightly martini tastings and the beautiful islands of Grand Turk and Half Moon Bay. Sorry, Holland but a huge disappointment for on board experience. Read Less
3 Helpful Votes
Sail Date: October 2018
There is a cruise vacation out there designed for sedentary people - the Zuiderdam to the Panama Canal. If you want to go, you should know that most of the good times will be experienced from a chair. No games on the private island, no ... Read More
There is a cruise vacation out there designed for sedentary people - the Zuiderdam to the Panama Canal. If you want to go, you should know that most of the good times will be experienced from a chair. No games on the private island, no band around the pool, little dancing, not even many slot machine players. Hardly anybody out after 9 pm, even though the late shows in the theater don't start until 10pm. And while the very good BB King Rhythm and Blues band was going strong until late just about every night, their audiences were small. My wife and I took this cruise because of the Panama Canal. We considered a trans-canal trip. But at the time I booked, their prices were going up. So we decided to jump in three months earlier than I have ever booked a cruise. I joke that the ship required me to show my grey hair before letting me onboard. But there were only five children on the ship. And one lady who said that her dark hair came out of a bottle. Everybody else - shades of gray. One of the strange things was the folks with walkers who step out in front of people in crowded hallways. There were lots of walkers on the ship. But not all their drivers were so rude. I don't see carelessness like this in the midwest, even with able bodied folks who want to walk quickly. Avoiding running over them on the ship kept me on my toes. I was expecting great food. It was not to be. Breakfast was fine. Other than that, the food in the main dining rooms was poor to middling. Toughest prime rib I've ever tried to cut. My waiter tried to give food advice, and I should have listened to him. The buffet restaurant was horrible, except for the Asian station which had some tasty Thai dishes. For some strange reason the whole buffet area was crowded at every meal. Speaking of pools. They are deserted on this ship. The mid-ship pool has a roof that was generally closed, and which made the area feel like a sauna (as if the tropics needs more heat and humidity). The rear pool was nice for relaxing, except for the clouds of cigar and cigarette smoke that waft across the waters from the smoking section. Our room steward did a good job cleaning up. But after opening the room door several days while we were dressing for dinner, he really should have learned to check the time. The waiters were okay. The assistant waiter was my favorite employee, but unfortunately his main job was to carry food from the kitchen to the wait station. Zuiderdam, if you are reading this, you need to promote Jaja. I don't go out to bars very often, but the bars on the ship were a lot of fun (though of course, sitting down fun.) Happy hour, one at 4:00 and another at 9 pm, had a buy one get one for $2. There was a wine tasting with an inexpensive glass of wine at 5:00. The hors d'ouevres were always interesting. The customers at the bars were the friendliest people on the ship. Yuliya the lady from the deck 1 bar and also the disco person, always had a story about hors d'ouevres; and she was one of the most genuinely happy and friendly people on the ship. Most of the entertainment in the main theater was uninspired. The ship dancers were a big exception - they were really good. And the highly entertaining steel drum band Island Magic played some excellent classical music (and other unexpected genres.) On the other hand, there were some acrobat/dancers who looked like they should have been on Ed Sullivan in 1965 (I see Topo Gigio every time I think about them.) The poorest evening consisted of some old movie. There was a comedian and a magician. The first night was an introduction to entertainment. And there must have been one other night that was even more forgettable. The ship had several other venues. The already mentioned talented BB King band put on a great show almost every night. There was also a piano/string quintet that was quite good. I really enjoyed the cooking demonstrations; they were full of information. Didn't see any of the Oprah shows, and cannot even imagine what they were about. There was a dueling piano show in the casino. And the casino itself was smoke-free, small, and uncrowded. I've got to tell you about the process of going through the Caribbean locks in the canal. Previously, we had been told to be at the front viewing room at 5 am. Then the schedule was changed to 6. I was there, ready to go, coffee and Panama roll in hand. And the windows were so dirty and foggy that they were hard to see through. But a narrator from off the ship came on to describe what we should have been seeing. His first revelation - the ocean is at sea level. It got no better from there. I went to an outside viewing area at the front of the ship, which was already full of passengers. I waited at the side for about an hour, until ship security ran off a bunch of us. Finally went back to my cabin and sat comfortably on the balcony, while the ship just sat in the lower canal. When the ship started moving, I checked out the view again from deck 3. There was nothing much to see; you had to be standing at the very front of deck 4 to even see the lock doors. I could see nothing other than the lock walls slowly sinking. The Zuiderdam cleared the locks about 10:00. We took a really unusual excursion on the canal. The best thing was that we could actually see the workings of the locks. The boat was running late because we kept having to wait for a container ship to catch up and join us in the locks. In the second to last lock, one of the gates opened and we got through, but had to wait for the container ship to get through. After about an hour, the stuck gate opened. The ferry was two hours late by this time, and the passengers got an outstanding sunset cruise in the Pacific Ocean. The private island had a great beach, but it was disappointing that the ship didn't even put up a volleyball net. Went to an Aruba beach that was pretty dirty, but we made up for that experience by having a great seafood dinner at a restaurant near the cruise port. No other excursions. We had a great time walking around Curacao. In Cartagena the heat was so oppresive and taxi drivers so irritating that we refused to leave the port; but that was okay because a small zoo with birds, monkeys and an anteater at the end of the dock was fascinating (I let a parrot climb on my arm, where he proceeded to dismantle my watch). At Puerto Limon, the ship people tried to scare us into not walking around town - we did so anyway, and it was interesting and safe though rather decrepit; we found a vendor selling fresh made empanadas, a park with a sloth high in a tree, a pretty beach, and the best straw-market of the cruise. I wasn't going to rate the exercise facilities. Then I remembered all those walks around the ship on the third deck. It was great. Never windy. Lots of people out walking. There is a running track on the tenth deck, but it is too short to enjoy anything except the act of running. Embarkation was weird. I had gotten an upgrade a couple of days before the cruise was due to leave. The staff on shore didn't seem to know about it, and wanted to give me the old room. Still, got it straightened out and we boarded the ship in plenty of time. Debarkation was great - we were off the ship maybe ten minutes after what had been predicted. Customs didn't even ask what we were carrying. Other non-cruise stuff. Before the cruise, we stayed at the Ramada Inn Airport - Cruiseport; it is a very clean, classic Florida motel from the 1960s, with impeccable shuttles running from the airport and to the cruise port. After the cruise, we rented a car from Enterprise, who seem no longer to claim that "we'll pick you up", at least not at Port Everglades. Drove down to Homestead to the world's best tropical fruit stand - Richard Is Here. Stayed in the downtown Ramada Inn in Fort Lauderdale, which was every bit as funky Florida as the first one. But like a reminder that nothing is perfect, we ended up enduring four hours on the torture devices that American Airline calls seats. The ports were by far the best part of the cruise. Although having cruised in the Caribbean many times, each of these ports was new to me. I would go back to any of them. Considering that I have paid less for a seven day cruise than what the taxes cost on the Panama Canal cruise, I probably won't cruise through the canal again. And if HAL wants me to go on another of their cruises, they will have to convince me that they have improved their food a whole lot. Read Less
2 Helpful Votes
Sail Date: June 2018
We chose this cruise because of it's itinerary which included six European countries and possible visits to the Summer Solstice at Stonehenge and the races at Royal Ascot. It also included stops in Copenhagen, Amsterdam, Bruges, ... Read More
We chose this cruise because of it's itinerary which included six European countries and possible visits to the Summer Solstice at Stonehenge and the races at Royal Ascot. It also included stops in Copenhagen, Amsterdam, Bruges, Paris (LeHavre), Normandy, Gurnsey, Southampton, and two in Scotland. So overall this itinerary was excellent. We read several reviews that were disappointed in the condition of the ship. We did not find this to be an issue. For sure it is an older vessel, however, it had recently undergone some cosmetic updates and presented itself in decent shape. The crew onboard were generally excellent. In fact, most of the servers were from Indonesia and were very pleasant ... in contrast to some cruises we have taken where Eastern Europeans were less than happy to be serving us. Our major issues centered around Food, Menus, Quality, and Dinning Times. We have sailed many times on most of the major lines including Princess, Royal Caribbean, NCL, and Celebrity. The food offerings and quality could on the Zuiderdam could not begin to compare with any of those. We have moved away from eating in the main dinning venues most days on a cruise like this where the tours were very lengthy and we often returned late and exhausted. So, our only option was the Lido Buffet. Absolutely terrible! Most nights there was nothing edible to eat. So, it was pasta, pizza, or salad. We are early risers and it was impossible to get anything for breakfast until 0700 most mornings unless the ship had some early departure tours. I mean nothing .... no pastry, doughnuts ... nothing. Other days we returned to the ship exhausted from our tours around 1700 (5 P.M.). We were hoping to grab a quick dinner and settle in for the night. No way Jose! No food available anywhere. We've never been on a ship where you couldn't get something to eat 24/7. And most offerings are the cheapest they could offer ..... pasta, Asian, etc. Oh, well. I'll close with another warning we had ..... that HAL tends to attract an older clientele. That's not really the problem as we're up there now ourselves. It does mean, however, that many of the cruisers had serious ambulatory issues. I've never seen so many wheel chairs, walkers, and motorized scooters on a cruise before. Let me make it clear that I'm happy these folk are still cruising and living their life to the fullest. However, it did tend to really slow down walking, getting food service, etc. We were also nearly run over several times by the motorized ones. A much more serious problem developed with the gentleman in the cabin directly opposite us. His walker was way too big to fit through his cabin door and he was not able to fold it up and make his way into the cabin. As a result the walker stayed out in the hallway most of the night and anytime he was in his cabin. I'm sure most of you know how narrow the hallways are to begin with. A real safety issue that was not corrected by the ships staff. In closing .... despite the itinerary, we'll be sailing on one of the other lines from now on. Read Less
2 Helpful Votes
Sail Date: June 2018
This was the only one that had a land package available with three days in Denali at the time we booked. We would have preferred a smaller ship. The ship had three maintenance issues during the cruise.The first was the PA system was ... Read More
This was the only one that had a land package available with three days in Denali at the time we booked. We would have preferred a smaller ship. The ship had three maintenance issues during the cruise.The first was the PA system was broken. The boat drill was a disorganized. Another was for, as the captain explained, to fix the breaks. The other would shut off the air conditioning for four hours (not a problem in Alaska). The restaurant served average bland food. When you order seafood, it is mostly foreign imports. The frozen fish and meat is standard fare. All is cooked to a bland person's liking. Nothing was savory of juicy. We tried the 3 "special restaurants", which were just as bland and boring. The Alaskan King Crab legs was the only locally sourced seafood I had, which was good, with a tiny amount of drawn butter. The side of creamed spinach was like baby food. I always had to ask for a take-up plate for shells and a seafood fork. You had to ask for salt and pepper also. They must have a shortage. The full service restaurant was not always available for lunch and if you did not make a reservation for the empty specialty restaurant, you would have to eat at the food toughs. My husband ordered a baked potato and he got a 1/2 of a baked potato upside-down on a plate. There are no rib eye steaks. The shore excursions were hit or miss. I would not do anything that involves a family style dinner or show again. Food was barely shared and you had to beg for someone to pass it down. This include dinner shows, wagon rides & ATV rides. The wagon and ATV rides are in the same place with two dirty outhouses to use without running water. We enjoyed the river rafting in Denali and the hike/canoe to the Davidson Glacier. The outhouses were the worst ever at the Davidson Glacier. The room where the enrichment talks was open to the Explorers' Lounge where there are bar blenders making noise for drinks and people milling about. The lectures were good and well worth going to. I found many of guests on this ship had a lack of manors, hygiene (using hand sanitizer at the restaurants) and talked in an "outdoor voice". We ended up catching a cold from a man who coughed directly on my head during a bus trip. I would go back to Alaska again because it is totally awesome. I just would not go on a large ship ever again. Read Less
9 Helpful Votes
Sail Date: May 2018
This was our third Holland America cruise, and the first that disappointed us. The Maasdam is one of the fleet's older ships, and sister ship to the Veendam. The public areas appear to have been updated in previous years; however, ... Read More
This was our third Holland America cruise, and the first that disappointed us. The Maasdam is one of the fleet's older ships, and sister ship to the Veendam. The public areas appear to have been updated in previous years; however, our stateroom needed work. The sink was cracked, and there was rust and chipped paint in the bathroom. The dining chairs in the upper deck Lido were worn, and need to be replaced. The food quality in the main dining room was not up to standard compared to our two previous Holland America cruises, the most recent being during Christmas 2015. It appears that budget restrictions are having an effect on food quality and presentation. This was a Maine cruise, and no whole Maine lobster was available, even in the upscale restaurant. Disappointing. Cruises are meant to be a quality travel experience. This Holland America one was mediocre at best. Read Less
3 Helpful Votes
Sail Date: May 2018
We took this cruise because the ship docked in Hamilton - the old cruise port - and not the Dockyards, the new one, at the far end of the island. The MS Veendam is considered a small ship by many these days; so it was (just) able to berth ... Read More
We took this cruise because the ship docked in Hamilton - the old cruise port - and not the Dockyards, the new one, at the far end of the island. The MS Veendam is considered a small ship by many these days; so it was (just) able to berth there. As a small ship and having a commensurate entertainment budget, they do very well providing a variety of shows nightly. Some folks were disappointed but we've encountered that on much larger ships as well. We do not travel for the shows; so this was not high on our list. High on our list is the service received and the attitudes encountered. Once again we were pleased by the HAL dining staff, who went out of their way to make sure we had everything we wanted when needed; but the food was only average to good. The cabin stewards were exceptional as was the other wait staff, front desk, lounge etc. all were what we have come to expect from HAL. Hamilton is a great port very convenient to the island transportation system and, of course, you are directly downtown at this port. As frequent Bermuda travelers (until now, never by ship) we used the buses and ate off the ship several times, enjoying Bermuda as we always do. We did have one excursion from the ship, a harbor cruise concentrating on the history and families of the island and their homes, very interesting and enjoyable. We noted that the ship is aging but well maintained; all of the mechanical systems worked without flaw (heating, cooling, light, plumbing, etc) including the too few sockets to charge personal electronics in the cabin, the biggest negative. Also, the décor is dated, but again well maintained, and nostalgic HAL which is always fun; they still have a real library aboard, and a funky atrium! All told, we enjoyed the cruise greatly, would go again. Read Less
7 Helpful Votes
Sail Date: May 2018
Chose this cruise as part of our Uncommon Journeys trip and easy sailing out of San Diego. Like the small ship of 1400. Liked the entertainment brought onboard. Liked upgrade. However, meals were hit or miss! Thai lunch was great; ... Read More
Chose this cruise as part of our Uncommon Journeys trip and easy sailing out of San Diego. Like the small ship of 1400. Liked the entertainment brought onboard. Liked upgrade. However, meals were hit or miss! Thai lunch was great; lobster tails on Gala night were excellent; however, last meal on last night was inedible....lamb chops! Gluten free bread was horrible white bread they put in microwave when I asked for it toasted. Finally, on our disembarkation day we were all told we could stay in our room until they called out number/color. Staff asked to come into rooms at 7:00 and 8:00 am before we were called and it was kinda rude. Service is going downhill and so is food....getting too much like Carnival. Both we and another couple who have cruised many, many days and are 3-star mariners, do not think we will ever go HA again! Very sad! Read Less
2 Helpful Votes
Sail Date: March 2018
Embarked on a ten day cruise on Koningsdam in March. Embarkation was efficient and the ship is beautiful however that was the best part. Our verandah stateroom was clean however the toilet certainly is ill positioned for tall folks. The ... Read More
Embarked on a ten day cruise on Koningsdam in March. Embarkation was efficient and the ship is beautiful however that was the best part. Our verandah stateroom was clean however the toilet certainly is ill positioned for tall folks. The food was good in the Lido lounge however the dining room fare was at best average and never served hot. The drink and beverage packages are over priced and we were charged for Coke several times even after paying the princely sum of over 90.00 for the cruise duration. The wine package is overpriced and the wine selections mediocre. We did get excellent service from our cabin stewards however room service was atrocious. We waited over an hour for a pot of coffee. We are on our seventh cruise and second with HA. We won't be going back. I thought that this cruise would be memorable and it was for the wrong reasons. The shore excursions were overpriced we visited every island for far less than the 118.00 charged by HA.in Arruba. Read Less
3 Helpful Votes
Sail Date: February 2018
For the first time during 34 Holland America Line (HAL) cruises, we were disappointed. If our next HAL cruise is this bad, we'll adjust how we use our retired travel budget accordingly. Main Dining Room dinner menu selections ... Read More
For the first time during 34 Holland America Line (HAL) cruises, we were disappointed. If our next HAL cruise is this bad, we'll adjust how we use our retired travel budget accordingly. Main Dining Room dinner menu selections included cheap never-heard-of beef steaks. Pork Belly was on the menu twice! The NY Strip was tasteless, and the prime rib full of gristle. If we have to eat in the extra-cost Pinnacle for decent meat, we'll find another line! Gala Night Lobster, and fish selections, were generally good. Breakfast and lunch were fine. Became a (highest) 5-Star Mariner during the cruise. The only recognition was a lapel pin we almost missed our last night found in our stateroom mailbox. Stateroom TV broke, finally reset by a tech 3 hours later after we missed the evening news. Closet door was broke and never fixed. Our balcony remained filthy with ingrained floor grime, dirty plastic under the railing, and nasty chairs. However the Indonesian dining and stateroom stewards were exceptional as they always have been since we started HAL in 2002. The hardest working crew on the boat! Half Moon Cay, HAL's once pristine private island experience, was crowded with dirty sand and water from HAL's two largest ships anchored the same day depositing perhaps 4,500 people ashore all at once. Great money-maker for Carnival Corp. Seems like HAL has cheapened dinner food while we're nickel-dimed to death trapped trying to run up on-board charges as much as possible. Lack of maintaining outside rattling private balcony walls required our own ingenuity to keep them quiet so we could sleep at night. Carnival Corp. bean counters have forgotten we pay a HAL cruise fare for basic services, good food and a quiet, comfortable room. They must understand shareholders and executive salary priorities must come AFTER those of us who produce the revenue! Read Less
3 Helpful Votes
Sail Date: February 2018
My husband and I choose this cruise to get away from the cold and enjoy 14 days of luxury in the warm Caribbean. The weather did not disappoint. It was beautiful, warm and sunny. We were in an outside cabin and it was very ... Read More
My husband and I choose this cruise to get away from the cold and enjoy 14 days of luxury in the warm Caribbean. The weather did not disappoint. It was beautiful, warm and sunny. We were in an outside cabin and it was very comfortable. The cabins on Rotterdam appear to be a little larger than normal with a little more storage. The bed in under the window which limits your view, however. Our cabin steward was okay - and that's very unusual for Holland America. He usually have fantastic cabin stewards. Our waiter was pretty bad but the assistant waiter was great so it worked out all right. We actually found the food on the Lido deck to be just as good as what is supposed to be "fine dining" so we ate at the buffet several nights. The hamburger/hot dog place and pizza place were . I'd give them 10 out of 10! My husband and I are dancers were very disappointed with the music on board. Thank goodness we had Joe the piano guy in the Ocean Bar. We danced a lot of waltzes but at least we danced. There was a quartet in the Ocean Bar occasionally but the small floor was usually crowded when they were there. The Adagio group was very good for listening. The only other music was a sometime DJ in the Crow's Nest. There were only two members of the Cruise Director's Staff - the cruise directer and one other guy so there wasn't much in the way of entertainment. The shows in the theater were good. The small group of singers and dancers were as good or better than those on larger ships and the other entertainers were very good. The ports were great. We did shore excursions in four of them and greatly enjoyed three of these. I would definitely recommend the Made in Curacao and a Taste of the Caymans. The ship, sadly to say, was one a grand lady but is soooo showing her age. I would not take another cruise on the Rotterdam or a 14 day cruise on such a small Holland America ship again. Read Less
1 Helpful Vote
Sail Date: December 2017
Embarkation was perhaps a clue of what was to come after we were checked in as we joined several hundred fellow cruisers to wait and wait and wait while a problem was resolved so we could actually board. We chose this for our annual ... Read More
Embarkation was perhaps a clue of what was to come after we were checked in as we joined several hundred fellow cruisers to wait and wait and wait while a problem was resolved so we could actually board. We chose this for our annual December cruise to enjoy the voyage to and from the Hawaiian Island destinations. It was a much smaller ship that we have been traveling in the past few years but had some very nice entertaining and learning opportunities that compensated somewhat the frustrations of getting used to poor dining room organization, and indoor temperatures that were so very cold it required most passengers to wear coats throughout the days and evening onboard --- even the men were wearing jackets! From the first evening the dining room experience was chaos and remained so for 3 days. We had requested a table for two, and that seemed to be a real problem for some reason. We were shifted from one section to another, unlike all past cruises where we had the same waiter, same table, and our wine bottles were waiting for us when we arrived. Not so on the Oosterdam. The dining room manager was a very unpleasant man to work with. We nicknamed him Mr. Smiley face since he never was seen without a scowl. On the 3rd day we finally had a regular table and waiter. However, we felt very sorry for the wait staff as they were terribly overworked and understaffed for the number of people being served at the same seating. The top 3 things on the ship included: 1) An amazing string quartet that played 3-4 times most days. They packed the room for all performances and each member was outstanding! 2) The Microsoft Workshop was hosted by Frank Barcelona who presented 3-5 sessions daily about using Outlook and Cortana. He was outstanding, patient, and provided good solid support for computer and phone users to sync their instruments to the Outlook utilities. 3) The America's Test Kitchen presentations were great! The presentation room was well designed with overhead monitors for everyone to see the chef as she demonstrated wonderful recipes in a very entertaining way. The port stops were enjoyable, especially Lahaina and Kauai. Read Less
Sail Date: November 2017
On embarkation day we arrived to an unclean room, flooded bathroom and backed up toilet, cracked bathroom sink and other minor issues. The ship itself was clean. Guest services is mediocre at best. Spa sauna had faulty lockers and the ... Read More
On embarkation day we arrived to an unclean room, flooded bathroom and backed up toilet, cracked bathroom sink and other minor issues. The ship itself was clean. Guest services is mediocre at best. Spa sauna had faulty lockers and the green house sauna had standing water. Food is served cool to lukewarm both in the Lido and the dining room. The ports visited were great. Holland America's private island being the best. Again the buffet on the private island was just okay. No holiday spirit even though we spent days of December on the cruise. Also two days in a row we saw a funeral and ambulance arrive to pick up deceased and ill .... sad but eerie We reported our problem to the guest services and the hotel manager were not impressed by the non committal approach and attitude of the ship's top officers. But we enjoyed our vacation and tried to ignore the other issues. Read Less
11 Helpful Votes
Sail Date: November 2017
Just got off the Rotterdam. Expedited debarkation was off the ship and through customs at our car at 8:05am. First the good. Food and service were great in all the dining venues. Service was outstanding in Mix Martini bar, Henry and ... Read More
Just got off the Rotterdam. Expedited debarkation was off the ship and through customs at our car at 8:05am. First the good. Food and service were great in all the dining venues. Service was outstanding in Mix Martini bar, Henry and Russel were great. This was the most disappointing cruise we have had in 48 cruises. Our cabin 6184 a Vista Suite was soaking wet, the glue they used to lay the carpet came through the carpet. Our shoe bottoms had about 1/2 inch of new carpet fuzzies glued to them, if you walked barefoot they were stuck on your feet. Customer service gave us 1852 just to sleep in. No hot water and a toilet that worked some of the time, all our clothes were in 6184 so Sunday morning we returned to 6184 they placed large towels on the floor that became soaked and started sticking to our shoes. We had a large fan in our cabin 5 days and nights. We turned it off while we were sleeping. By the second week the carpet was mostly dry but still sticky. They sprayed a solution to make it less sticky. They sprayed a second time yesterday so who ever gets 6184 today should have no problems. As bad as this was it was not the worst thing for us. The worst for us was the complete lack of things to do. No music at all on lido deck, no island bands, no sail away parties, no parties at all on lido. The last time we sailed on Maasdam in June 2016 we had two salmon bakes on deck, they had interesting speakers, served bean soup and chilli on deck several times. We had only port and shopping lectures. There was no dance music at all until the 5th evening and then it was the jazz trio had added a singer. There was a five piece band on board but they only played in the show room. The crows nest was utilized on the last sea day for a 1 hour line dance lesson, the only lesson the entire 15 days, it was mobbed with many comments that the staff finally organized something on the last day.They actually had chairs and tables on the stage area. Americas kitchen was nice on sea days but they would often schedule it at 1pm so if you wanted to go you would miss lunch in the pinnacle grill or dining room as since it was so busy you need to get to the theater at least 15 minutes early to get a seat. They cannot seem to solve the problem of leaks in the lido market area, I think the leaks were a/c condensation. Most days there were two or three buckets but often seven or eight. Also one side of market was hot and the other side cool. We like HAL but are definitely reconsidering our future cruises do to the lack of activities. We probably will be on Oceana or Viking for our next cruise. HAL did step up and gave us a unrestricted $1200.00 OBC for the problems with our cabin Read Less
4 Helpful Votes
Sail Date: September 2017
We were recommended by a friend who lived in Canada. It was our golden wedding so we wanted an unforgettable trip. It was amazing, we had glorious weather and saw glaciers,bears,whales etc. BUT Ship was cold, only place we were ... Read More
We were recommended by a friend who lived in Canada. It was our golden wedding so we wanted an unforgettable trip. It was amazing, we had glorious weather and saw glaciers,bears,whales etc. BUT Ship was cold, only place we were warm was our cabin where we could turn heating up. Theatre, CrowsNest ,all public areas, you needed your coat. First 2 nights awake all night due to constant banging, reception said it was the waves, never had that on any previous cruise even if weather bad. After an unfortunate encounter with “man in grey suit” at first breakfast, where i was told breakfast was closed, despite me holding my plate with eggs on it,waiting for toast, we ate breakfast every day in our cabin. Buffet and dining room, queue for everything, food bland, always cold and unless you liked salmon or Japanese cuisine you were in trouble. Lived on fried chicken and pizza. Gala night a joke, no one wore smart clothes, one fellow diner even kept his cap on. Staff very random, always smiled but did not always deliver. We apparently had 2 cabin stewards, never met them, cabin clean but nothing exceptional. Excursions expensive but very good. Cruising to the glacier stunning but surprised to have to pay $9 each for mug in which to drink our Free hot chocolate. We wanted a photo but pushed to buy a package at end of cruise, needless to say we did not bother. Entertainment poor , singers were flat. B.B. king club good , no activities during the day. Never saw Cruise director around the Ship, obviously very busy in the office. Embarkation and disembarkation excellent, best we have ever had. Daily gratuities expensive considering service etc, we adjusted it to Nil, but reception staff made it very difficult and were quite condescending, attempting to explain to me how gratuities worked. After 16 plus cruises I think I know and this is the first time I have ever refused to pay it. The destination, weather and sites made the distance travelled worthwhile ( we flew from London) but Holland America Oosterdam - forget it. Read Less
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