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7 Helpful Votes
Sail Date: December 2018
Got bitten by bedbugs on the first night all over upper body. Cruise medical center refused to address the problem on Christmas Eve, unless I paid $95 for consultation on a problem caused by poor health condition and lack of proper ... Read More
Got bitten by bedbugs on the first night all over upper body. Cruise medical center refused to address the problem on Christmas Eve, unless I paid $95 for consultation on a problem caused by poor health condition and lack of proper maintenance and examination of bedding. I inspected pillows and found badly stained pillows obscured by pillow covers. The next day after I suffered these horrible red itching bites, I decided to inspect mattress also and discovered a blanket insert that had three dried blood stains, which was also hidden with a zipped cover over the mattress. It was disgusting! Again, we requested replacements. The overall ship is nice but everything shuts down by 11pm. You can't even get a hot dog from the outside Lido since the pools and outside area is completely closed and dark. No Karaoke for us lovers of this fun activity. The ship catered to selling high priced jewelry, terribly overpriced, if you have any knowledge of the cost of fine jewelry, which I have had for over 40 years. The best parts of the ship was The Lincoln Stage Performances and The BB King's All Stars band. It is a ship for the elderly who have no interest but to sun bathe and view overpriced jewelry and art. The Art Gallery was quite nice but I didn't bother to ask about the price of any of the wonderful paintings since I was convinced it would be as ridiculous as the jewelry. The jewelry auction proved my point. No one bid over approximately $1100 for any of the jewelry that was auctioned. The jewelry indicated pieces worth at least $28,000, with bids starting at around $18,000. In fact I said nothing but the guy who purchased the pair of earrings for the nearly $1100 must not have known he was being overpriced. No one bothered to bid on the over 20 or more items since they too must have realized it was overpriced. The ports that sold jewelry I believe were also a rip-off. In Cozumel you could possibly get a decent pair of cowboy boots at a reasonable price if you negotiated with the seller for Roger's Boots. Ocho Rios was a rip-off since you had to take a bus to beach and be charged for everything connected to it. No free rides here. The 7-mile beach had bad large graveled sand. Not comfortable for bare feet! I wanted to use an Expedia $100 onboard credit to purchase and monogram robe, but the guest service person, an Indonesian clerk, lied to me and told me no new robes were available for sale that I could use the credit towards. This turned out to be a lie, since my husband was able to order one to be billed to our cabin, with three letter free monogram, which was personally delivered to our cabin: 10033, by an apologizing guest services person. I was never offered any assistance for the painful and annoying bedbug bites and had to purchase skin irritation and abrasion cream as well as spray from the gift shop. The gift shop was also overpriced with items that should have cost much less. We are upper middle class people and are by no means tightwads, but the prices we encountered on this trip were ridiculous, including the price of the cruise, which offered very limited activities. No Broadway or Las Vegas style shows will you see here, even though the main stage is beautiful. What a terrible waste? The Main Stage entertainment was less than mediocre and short on time. The food was not the best, but good none the less. The overall staff attendants were excellent! However, we did not need two attendants @$14.50 each to be assigned to our small cabin, with small balcony. The person in charge of inspection of housekeeping should be heavily reprimanded for not instructing cabin attendants to inspect bedding for cleanliness, wear and tear --BEDBUGS! Never expected this on a relatively new ship. Horrible! There is no excuse for the heavily stained pillows or blanket or any other unhealthy bedding that I did not discover. We have been on many cruises throughout the years, but will never go Holland America again. Even the teenagers on deck were bored to death. I found them one night sprawled out on the outside of their so-called lounge or club area laying on the floor or doing whatever they could to keep from falling to sleep at around 11pm. I would never book this cruise again, even if I'm 100 years old. It would still be too boring for me. Read Less
2 Helpful Votes
Sail Date: December 2018
We were looking to get out of town (Ohio) for the Christmas Holiday. So why not go someplace tropical. We have been on 20+ cruises and chose this one for the cabin location and and Koningsdam. The ship turned out to be just what we had ... Read More
We were looking to get out of town (Ohio) for the Christmas Holiday. So why not go someplace tropical. We have been on 20+ cruises and chose this one for the cabin location and and Koningsdam. The ship turned out to be just what we had expected. It is a very beautifully appointed ship a little over 2 years old with lots of food and entertainment options from fancy to very casual. We fall more on the casual side and tend to not enjoy 2 hour dinners in the MDR. Being in a suite, you have access to the "Orange" restaurant for breakfast and dinner It is a little on the fancy side but faster with excellent service. Lido deck buffet has all kinds of options...it does get a little crowded at time and the only negatives I heard had to do with the fact that servers behind the glass serve the food. Personally I don't have a problem with that because they will give you exactly what you as for in the quantity you ask for. And I prefer my food to only be touched by one person as opposed to everyone on the ship. Cuts way down on the sickness factor for me. Dive In for hamburgers and a Gelato and pizza place are opened quit late. Room service was not up to par on Koningsdam compared to the other 6 HAL ships we have been on. Entertainment, there is a lot of it on board from Rock and Roll bands, BB King Band was outstanding and love the music every night, Lincoln Center performances for classical music and recorded music in several of the venues. Stage shows in the 270 degree two story theater and numerous lecture on different subjects. Casino was fun but if smoking bothers you there was only one night that was smoke-free....HAL needs to get on the ball and make their ships NON-SMOKING. Several pools on the ship that never seemed overcrowded and a movie under the stars ever night at 7 and 10. Santa came on Christmas Eve and they had a beautiful tree in the atrium. Being a Christmas cruise there were way more kids that you would expect on HAL but most were under control and if not several hundred Grand Parents were there to say something. Service on board was very good from a cheerful staff but the folks in Management staff could use a little Customer Service training as most seemed a tad on the aloof side. Ports were pretty standard for an Eastern Caribbean cruise. Turks and Caicos we took a two hour tour around the island on a tram open air bus. Interesting to see how they have mostly recovered from Irma and Maria hurricanes. San Juan, Puerto Rico a little shopping and back to our balcony. St Thomas, a little shopping and lunch at Gladys' restaurant in down town CA. Half Moon Cay spent most of the day on our balcony as we have been here many time. All in all this was a nice get away on a beautiful ship. I probably missed a number of thing and places on the ship but that will be for our next voyage...there is only so much time every day for eating, drinking, reading, relaxing and entertainment. Read Less
7 Helpful Votes
Sail Date: December 2018
I have been on 9 cruises on a variety of cruise lines, including Disney, Royal Caribbean, Carnival, Celebrity, and Holland America. This was my second time booking a Holland America Cruise. The last cruise I took was a 7-day holiday cruise ... Read More
I have been on 9 cruises on a variety of cruise lines, including Disney, Royal Caribbean, Carnival, Celebrity, and Holland America. This was my second time booking a Holland America Cruise. The last cruise I took was a 7-day holiday cruise a few years ago. I booked the original cruise primarily on the recommendation of a family friend, who told me that while Holland America caters to a more mature crowd, the service, food, and entertainment was second to none, and well-suited for a more refined experience. My first experience on Holland America was positive, which is why I decided to book again. My boyfriend and I wanted to take a short cruise (this was his first cruise experience), and I thought that we would splurge a little and take the new Holland America 4-day Bahamas cruise, traveling to their private island and Nassau. Having booked cruises before, I was a little surprised at the amount of information (or lack thereof) given prior to the cruise. Shore excursions seemed very limited, and very few details were made available on the entertainment options to be available onboard. I figured, not a big deal, perhaps this is because this is the inaugural sailing? The embarkation process was fine, but nothing to write home about. I noticed less of the "VIP" treatment I had received on other cruises, such as refreshments upon arriving onboard, and quite a few less-than-friendly faces as we explored the ship. We had an outside stateroom on the 10th deck - the room was fine, although the veranda was cramped with chairs and footrests that didn't quite fit the balcony size. Now, let me get to the areas we were disappointed: 1) Food: The best food I've had on a cruise line was on Celebrity, closely followed by my last Holland America experience. Unfortunately, we were left sending our meals back on multiple occasions on this cruise. Food was served luke warm, and some side dishes seemed oddly paired with entrees. They over-cooked our steaks, and fish was bland. The only decent meal we had was when we decided to splurge on one of their specialty restaurants, so perhaps this is their way of getting cruisers to spend more money? Understanding the large amount of people they are serving, I have experience much better on nearly every other cruise I had been on. 2) Entertainment: Typically, a cruise itinerary is packed with activities throughout the day, where one is left to make choices between, say, a dance class or a trivia game. This was not the case on this ship. There were very few options for entertainment, and for half of the days, we were left in our stateroom with nothing to do. Perhaps part of the issue is that we are not the type to blow hundreds of dollars on over-priced spa experiences. But it seemed as though this cruise expected you to spend your time spending the money in the spa, or be left with the dullest of activities to choose form (nearly every hour, there was a "Microsoft" training class - on a ship - really???). Completely disappointed with entertainment quality in the evenings as well. Now, I realize that cruise lines are notorious for cheesy very-off-Broadway shows, but in some cases, I have been impressed with the variety and talent. This was not the case on this cruise. The "dance" performances were of the quality like something you'd see a Six Flags amusement park, and the live music, while offering variety, was poorly laid out on the ship (e.g. while in the classical music hall you could hear the music from the rock club, poorly placed directly next door). 3) Service/Friendliness: Usually I have no complaints with service or friendliness on a ship. Unfortunately, this crew seemed genuinely unhappy to be serving us. Again I am not sure if this is simply because this is a new crew, but instead of friendly smiles and personal greetings, many of the staff seemed uninterested in answering our questions, or unable to. Lots of dull faces, and not many personal greetings in hallways as one would usually see on a cruise. The service was equivalent to something I would expect in a 2-star restaurant or hotel, not a quality cruise line. 4) Value/Quality: Last but not least, I'll address cost. The cost for drinks on the ship was about average, although the very green crew was not generous at all with their pours, and most bar tenders were clearly not trained to make any drinks not on their menus. Shore excursions were also average priced, and of course the spa was outrageous. We opted for a massage on Nassau so about 1/4th the price of what we would have paid on the ship - a very good decision. I felt as though I had a much better bang for the buck on my last Celebrity cruise, where perks like an all-inclusive drink package were added to sweeten the deal. Altogether, unfortunately, Holland America has proven to be a disappointment. I do not recommend this ship, the ship design, the food, the drinks, the activities, the entertainment, the crew, or the value. Read Less
12 Helpful Votes
Sail Date: December 2018
My husband and I traveled alone for our 30th Wedding Anniversary on this cruise. We booked a veranda cabin on the Navigation deck via Holland and not a travel agent. Embarkation was very easy. Although the woman taking care of us ... Read More
My husband and I traveled alone for our 30th Wedding Anniversary on this cruise. We booked a veranda cabin on the Navigation deck via Holland and not a travel agent. Embarkation was very easy. Although the woman taking care of us had to be reminded by us on the procedure!! She was also lacking in English communication skills! The wait time to board the ship was longer than usual since this was the first time Nieuw Statendam had entered an American Port so she had a lengthy inspection by the Coast Guard. Understandable. No worries! The Nieuw Statendam is a beautiful ship. It’s very well thought out in its design. You notice this as you walk around the decks, small things like handwashing stations in the Lido...Great idea!! I like how you are served your food in the Lido by the staff and not self service. This kept the germs down and the floors cleaner! The food was protected from the passengers behind a glass partition. We never had to touch a serving spoon or wait to be served. The selections in the Lido did not taste like cafeteria food. It had more of a gourmet flair to it! I Will say that the only item that was lacking on the ship was the self serve ice machine in the Lido. If it worked it all, the best you could hope for was a slow drip of watery slush! The no touch sensor on this ice machine didn’t work properly and I saw passengers putting their hands and used glasses all over the dispenser area trying to get it to work. This was not sanitary! The servers had good ice available in their pitchers, so ask for it instead. The food was excellent everywhere we ate on the ship! Our night in the Pinnacle was enjoyable with amazing meal selections. Our evening at Canaletto was a bit of a disappointment. An area of the Lido is transformed into Canaletto for the evening. The same staff that serves you in the morning and daytime in Lido are also serving you in the evening at Canaletto. I just didn’t feel like I was in a special venue. There wasn’t a feel of specialty dining that one would be willing to pay extra for. The food was good (not excellent) but timeliness of delivery was lacking. We had a late reservation which we will not do again anywhere on any ship! It wasn’t the service of the waitstaff that caused an issue but there appeared to be a back up in the kitchen that caused our entrées to be served over one hour behind our appetizer. Gala night in The Main Diningroom should not be missed! Service was outstanding as was the food. As always with Hollard America the main dining room is something to behold. Our favorite dinner while onboard was in Tamarind. This venue has the best view for dining and ambience on the ship! The half round booth facing aft is by far THE BEST SEAT IN THE HOUSE! I recommend an early reservation for this venue. We watched the sun set and saw the venue lighting change to a soft romantic tone. There was a WOW factor here! Service was amazing!! Be aware when purchasing ahead of time the Signature Dining Package that only two of the five specialty restaurants are included.....The Pinnacle and Canaletto. I made the mistake of assuming all specialty restaurants were available for selection. This is not the case! FYI...Rudi’s Sel de Mer is al la carte pricing. All menu selections are priced separately. The entertainment on board the ship was outstanding. Lincoln Center Stage, Billboard and the Rolling Stone venues. Our favorite was The BB Kings Allstars direct from Beale Street at BB Kings (the club venue that was transformed from Lincoln Center Stage after 9pm) with lots of fun dancing! This band Rocked! The veranda cabin we had #8022 was comfortable with 2 cabin steward‘s Wenjoldy and George that were always available to us with smiles! Service was impeccable! There were 6 electrical and USB outlets. We took a ships approved multi outlet with us and didn’t need it! There is plenty of good lighting in the cabin with reading lights and electrical outlets of each side off the bed. The cabin door is metal but if you want to decorate it, heavy duty magnets need to be used! The bathroom was very well laid out with a large full shower and glass door. The Bollini Bath Fixtures were easy to use and quite beautiful to say the least. There are handholds and a foot rail in the shower that were strategically placed for safety. One thing that was new to us was having to put your cabin key card in a slot by the door inside your cabin to activate the interior lighting. A couple of times I was caught in the bathroom and my husband went for coffee with his card and 30 seconds later the lights went out on me! Something we had to figure out on our own if someone stays behind in the cabin. Beds were comfortable. There was a large hanging closet with plenty of room and a huge television at the foot of our bed. I highly recommend loading the NAVIGATOR program onto your phone, laptop or iPad once you’re on the ship. This program is for your easiest way of getting in touch with Guest Services if you have a problem. It’s much easier than making a phone call, telling your Cabin Stewards or being on hold forever or standing in line at guest services on the third floor. Your problem will be handled in a timely manner. This program also gives you up-to-date information on entertainment food venues, making reservations and many other necessities while on the ship . You do not need to have a purchased the ships wi fi to activate this. There are directions in a bifold paper on the desk when you arrive in your cabin on how to access the NAVIGATOR. But remember, this cannot be accessed until you are on the ship. The price for BLEND the wine blending and tasting venue is $79.00 a person or $99.00 a couple. We did not partake! There was a self service beer and soft drink dispenser that you paid for by the ounce near the indoor Lido Pool Bar. No waiting! At NOTES, the brown liquor tasting venue, one can have a shot of the overly rated 20 year old Pappy Van Winkle for up to $207.00. OR the 12 year old Pappy for $109.00 a shot! There are other brands available more moderately priced. I did not visit the spa on this trip. Our cruise just was not long enough! If shopping for Liquor aboard the ship, the prices are not posted on the bottles. You get the price list from the shop attendant. The ships artwork had a modern feel to it which was very interesting. Every elevator lobby had some sort of avant-garde art piece which was worth seeking out on a self guided art crawl. Our Captain Sybe de Boer was professional, personable and approachable. Our safety and comfort was his NUMBER ONE concern! Our Cruise Director Ross McTaggart was easy to understand and always ready to give information. The Hotel Director Don Habets saw that the few issues we had on the ship were IMMEDIATELY taken care of. Thank you Don!! Adriana Strugala in Guest Services is the person to reach if you have a complicated situation to address! Thank you Adriana. Disembarkation was very easy for us since we brought only carry on luggage for this short voyage. We were given a color coded departure tag to exit the ship when called. In spite of the fact of the Government shutdown, there were a few TSA Supervisors working to assure entry. I (we) would recommend this ship and its crew for future voyages. I would like to be on a longer one next time. Read Less
5 Helpful Votes
Sail Date: December 2018
We took our 5 children on a Christmas Cruise. It was our first time on Holland America. As far as the Rotterdam is concerned, I have fallen in love. The classic ship is elegant, well thought out, impeccably cleaned and maintained. The ... Read More
We took our 5 children on a Christmas Cruise. It was our first time on Holland America. As far as the Rotterdam is concerned, I have fallen in love. The classic ship is elegant, well thought out, impeccably cleaned and maintained. The entertainment was amazing. we enjoyed a very funny comedian, Planet Earth is done with a live orchestra, violins, cello, piano, first-class. A musical- Post Modern Jukebox was delightful. We did reserved dining and it did not disappoint. Food is top notch, service was kind and entertaining, we had so much fun meeting the staff. we felt spoiled and lucky and content each evening. The ship's art is amazing. I loved the decor. It was Christmas and the Dutch gingerbread houses were adorable. There is an amazing fitness Center and Spa up on floor 8. There are 2 pools and they never felt crowded. You can eat inside, outside all day long if you wish. This was our 6th cruise. It is our favorite ship. Much better than Royal Carribean! Read Less
3 Helpful Votes
Sail Date: December 2018
This was our third cruise on HAL and my eighth (give or take) overall. We cruised on the sister ship Eurodam last year and this cruise and overall experience was nearly identical. Service is top notch in every venue - from cabin to ... Read More
This was our third cruise on HAL and my eighth (give or take) overall. We cruised on the sister ship Eurodam last year and this cruise and overall experience was nearly identical. Service is top notch in every venue - from cabin to dining room, Lido, and other places. Everyone is friendly and eager to please. This is the highlight of the ship. Food is also great, especially in the dining room. Dinner there was superb. Lunch and breakfast in the Lido was very good but not up to dining room standards. I would have preferred more breakfast choices like biscuits, gravy, and corned beef hash. Loved the smoked salmon though. BB Kings lounge was another highlight. Quality and vibe were just fantastic. Great sets including blues, jazz, and classic rock. A live music lover's paradise. The five piece orchestra was also very good, we saw them twice. We didn't go many activities or shore excursions. HAL is the true classic cruising experience but I would prefer a little more fun, especially on the pool deck during a Caribbean cruise. How about a live steel band or even some fun recorded music? You can still be classy but fun on deck. They did have a mariachi band one evening and they brought some fun to the pool deck. Overall, a great cruise for those seeking great service and food and a more sedate cruising experience. The crowd is generally older but still a fair number of familes and young people on board. Read Less
Sail Date: December 2018
We enjoyed this cruise. We missed Roatan due to high winds. We ate in the Pinnacle one time on opening night when they offered a 25% discount. They combined it with our 15% discount we get for being 3 start mariners. Pinnacle on ... Read More
We enjoyed this cruise. We missed Roatan due to high winds. We ate in the Pinnacle one time on opening night when they offered a 25% discount. They combined it with our 15% discount we get for being 3 start mariners. Pinnacle on this ship has windows so you can have ocean-side dining. The restaurant was also good. My only comment would be that we have gone from formal night to gala night to come as you are. Old t-shirts and flip flops should not be part of gala night. Room service breakfast was excellent, always on time. Holland offered water color classes but they cancelled them as the person was transferred to Rotterdam. My understanding is that she will offer them there and if they concept takes off, it will go to other ships. I am told that the Ocean Trio is going away from this ship come mid-year. Adagio was also quite good. Stewards did a great keeping our cabin up, they are assigned around 30 to keep up with. Gym opened at 6 AM every day and they kept the music down, much appreciated. Captain was excellent and dealt with a couple of weather systems very professionally. Cuba Form - If you say you are going ashore Holland gives you a Cuban visa (tourist card) when you get on to fill out. It costs $75. Don't lose it or you will be charged $75 to replace it. Cienfuegos - I found the information provided in the Cuba orientations and lectures on board to be very biased. The usual phrases such as "100% literacy" without telling you that Cubans do not have free access to information or "free health care" without telling you that they don't even have Advil. Very disappointing. Sailing In - The approach is interesting, try to be out on deck to catch it. This is a tender port for Holland. It is a 15 minute ride in, two Holland tenders and one Cuban boat. Brochure time for the visit is 8 AM to 5 PM. We got there at 8 AM. People were able to go ashore without a tour. Holland typically was giving tender tickets when we cleared. For this port they did not give out tickets until 9 AM (this did not apply to the 4 and 5 star mariners.) The last tender for independent travelers was at 3:30 PM. I thought I could take a shorter tour and then have time to wander around. The ship's shorter tours left later in the morning (around 10 AM.) Irrespective of the ship tour, most did not have time to wander around outside of the tour. They might have some time to shop in Jose Marti Square in Cienfuegos at the end of the tour, but that was it. Our tour (Santa Clara) returned straight to the dock at which point where we were strongly urged to return to the ship. In my view there are a number of constraints that limit one's time here. The Cuban government says the ship can only clear the narrow part of the channel in day light. In mid-December that about 5:30 PM. The ship can't afford to be running late. The dock is a choke point as everyone has to go through Cuban immigration and customs coming and going. The officials were friendly and efficient, money-changing was quick, too, but they can only handle so many people at a time. They did not take our picture. Money - Change some and get some change. This is one of those places in which some of the rest rooms have an attendant you need to tip. Also some small bills for tipping guide and driver. Shopping - I am not much of one, but some folks were quite pleased with some of the hand crafted items they bought. Leather purses, wood domino sets, etc. But I also saw a lot of folks changing money back at the end of the day. Tours - The Cubans had new buses. Good ride, a/c, had bathroom inside. The guide spoke good English. The driver was good and careful. Roads are ok, not much traffic. Santa Clara Tour - The order may be reversed and if time is limited one won't do everything on the tour. Between the ride in and out of Cienfuegos, we saw the main square and the Passo del Prado. We did not drive through Punta Gorda. We stopped in the main square of Santa Clara and walked about a block to a new restroom facility they have built. They on about another block to "Grandparents Party." A senior center with folks who danced and shared their stories. They also had crafts for sale. I chose to go out on the street and look around. Next to the Armored Train, an event from the Cuban Revolution. More time to take in the street scene. Then a buffet-lunch at a hotel outside town. Not bad, like the Lido honestly. The last stop was Che Guevara's mausoleum. It wasn't listed, but it was worth seeing. The tour listed seeing a monument to John Paul II, but we didn't see that. Then back to the ship. Santa Clara is about an hour a way. Read Less
14 Helpful Votes
Sail Date: December 2018
We chose this cruise because we wanted an Asian experience and it fitted the dates we could travel. Overall the ship is tired, but in saying that it is clean and well presented. Before we booked I read that the ship had had a make over ... Read More
We chose this cruise because we wanted an Asian experience and it fitted the dates we could travel. Overall the ship is tired, but in saying that it is clean and well presented. Before we booked I read that the ship had had a make over recently. This is not true. Only one place had been done up and that is what used to be the Crows Nest Bar. It is now a coffee lounge and the EXC tours are run from there. According to the crew (spoke to many) it used to be the best place on the ship. Its now just a boring coffee lounge. The whole ship is badly designed from other cruise ships we have been on. There is lots of wasted space, and the ship is a rabbit warren. It took us until day three to work out our way to navigate around the ship (usually only takes a couple of hours). The Food was really really bad. The Lido was badly organized and unless you walked in there at opening, it really did just look like a pig trough. We had open seating in the dining room, but never got a chance to use it. The reason for this, is that every time we went down to the dining room, there was over an hour wait for a table, so in the end we just gave up and went back to the pig trough. We are fully aware that this was an Asian cruise, but we were not expecting the amount of Chinese that there were to be on board. The ships holds approx 1900 passengers. 1400 were Chinese. HAL is traditionally a cruise line that supports the western market so it was a shock. The cultural divide was immense. Even the crew really really struggled with it. The Chinese don't drink alcohol, so the bars were always empty. So there was no atmosphere at all. The Chinese didn't understand the traditional activities and entertainment on board provided by HAL, so didn't go or would walk out half way through a performance spoiling the show. Also the Chinese do not believe in queues or lining up. It was just barge on through. Probably why the Lido looked like a pig trough most the time. It was also a nightmare getting off the ship. Once again the Chinese would just barge on through. There is a huge cultural divide there. HAL has every right as a company to target the Chinese market, but they should not do it at the expense of their traditional market. The first 4 ports we went to were great, Japan and Taiwan, but Manila was a hell hole. I really cant understand why any cruise ship company would want to go there. On the tour we did, it took us 2 1/2 hours to travel 8 miles through the traffic. There was no toilet on the bus and my partner was seriously considering using a bottle at the back of the bus. The only major positive from the ship was our state room. Though dated, it was comfortable and had all the facilities we needed with our state room attendants being fantastic. Maybe on a different cruise it would have been better, but I do not think I will sail again on HAL in the future. Read Less
Sail Date: December 2018
We did this same cruise last year and had problems but did it again because my husband liked the ports of call.. This year it was worse - Koningsdam just came off dry dock but there were lots of maintenance issues. Apparently it takes 21 ... Read More
We did this same cruise last year and had problems but did it again because my husband liked the ports of call.. This year it was worse - Koningsdam just came off dry dock but there were lots of maintenance issues. Apparently it takes 21 days but management felt that they could get it done in a week. We were not the only ones that experiened problems, many other did too. We did not meet anyone that was pleased with this cruise. Our problems were mainly with staff not being able to handle what issues and not being able to get our OBC. First day on the ship and was told at breakfast that they were out of egg whites. It was downhill from that point. There was no tea - out of order equipment of at beverage stations everyday. The lido staff were unfriendly and impolite. Ports of call were great but HA docked at two industrial ports leaving cruisers at the mercy of belligerent taxi drivers. Getting around was very inconvenient and difficult. Caution about OBC - check OBC before final payment is made and make sure that you read the fine print. HA did not honor the OBC and it was too difficult to get with travel agents or brokers when on the ship..Menus are limited and not practical. Entertainment was good but not well planned - there were repeat performances of artists. In addition, there were lighting and equipment problems throught out the cruise. Lastly one of the best things about HA cruises were their stops at their private island - cancelled on our cruise because of high wave swells. Read Less
6 Helpful Votes
Sail Date: December 2018
Don't understand why some many poor reviews of the Eurodam. I know everyone has their own opinion, so I will just leave it at that. We thoroughly enjoyed all aspects of our Mexican cruise on Eurodam. Embarkation took a little ... Read More
Don't understand why some many poor reviews of the Eurodam. I know everyone has their own opinion, so I will just leave it at that. We thoroughly enjoyed all aspects of our Mexican cruise on Eurodam. Embarkation took a little time, but HAL waits until all cabins are ready onboard and then lets it's guest onboard. Did not bother us in the least bit. We were on the ship by noon. This ship was updated in 2016 and it shows. We have been aboard two other times and were very happy with all of the changes. Our cabin (8121) was a very nice veranda cabin. Plenty of storage space ( and plenty of hangers). Bed and pillows were very comfortable. Our room attendants, DaNang and Nia, did an outstanding job of making sure our cabin was kept fresh everyday. Dining is a very personal thing with all guests. We felt all of the food service was exceptional. DR service was unpretentious and all food presentations were excellent. Food seasoned properly and, for the most part, served hot. As we had Select dining, we dined at several different tables with very wonderful conversational guests. Our server for a couple of the nights was Hondo. He and Evelyn, the wine steward were gracious and accomodating to all. Personally, I appreciated the fact that HAL has introduced some regional cuisine into the menus, so there were some very nice Mexican dishes. The buffet on most ships ( and we travel frequently ) has been suffering with quality levels lately. We did NOT find this aboard the Eurodam. Some people do not like that HAL serves you your food, but it doesn't bother us. The bread products on the ship were outstanding ( not good for my waistline ). Dive In serves one of the best Burgers at sea; The NY Pizza outlet serves baked to order pizzas. Again, some people are put off that the food takes time, but you get a much better product than on most other ships of this caliber. Enjoyed the production shows ( which we have seen before, but still enjoy). All of the Music walk entertainment including BB King Blues, Billboard on Board and Lincoln Center. helped make our evening very enjoyable. Actually prefer the smaller club feeling of BB King on Eurodam, as compared to the ballroom style on Koningsdam. The ports were all great. We have visited them many times in the past and are "excursioned " out. We now leave the ship, enjoy an leisurely walk and wonderful Mexican lunch, and then back on board. Highly recommend the three ports on this cruise. I will state that we love cruising from San Diego. There is so much to do here and I highly recommend that you come in at least two days early or stay after the cruise to enjoy all this city has to offer. Debarkation was very fast, with ample time to get to the airport. Thanks to the entire crew and staff of the Eurodam. We continue to enjoy our HAL cruises and look forward to being on Neiuw Statendam and Koningsdam again this next year! Read Less
2 Helpful Votes
Sail Date: December 2018
This was My first Holland cruise. I have formally been on Celebrity, Princess, Royal Caribbean and Norwegian. My favorite space on the ship was definitely the Crow's Nest. It is a wonderful peaceful space to look out at the ... Read More
This was My first Holland cruise. I have formally been on Celebrity, Princess, Royal Caribbean and Norwegian. My favorite space on the ship was definitely the Crow's Nest. It is a wonderful peaceful space to look out at the beauty of the sea from huge wrap around windows. I really appreciated that many of the books were about the Caribbean. I learned a lot about the history of the islands. I also loved the large coffee table books about the ocean, island decor and Caribbean cooking. The other books were very interesting. The book curator put together an outstanding and very interesting book collection. The coffee bar was excellent. The art on the ship was more like what is shown at an upscale NYC gallery. The best art I have ever seen on any cruise ship. There was always a surprise every time I turned a corner. I loved the giant silver apple. Another favorite was the tiny library in the wall. The food in the dining room was excellent. It was very much on trend with what is happening in good restaurants now. The lido was good. I loved the Eggs Benedict and the overnight oats in the morning.. The fruit salads we're wonderful. Unfortunately the coffee left much to be desired as it does on most ships. One thing that really bothered me at breakfast was the lack of spoons. There was always a knife and fork rolled up in a napkin but usually no spoon. When I asked a server why there were no spoons he said that they put them out for lunch for soup. I asked him if he could get me one. After waiting for 10 minutes I went to find a spoon and I saw him talking to another man who turned out to be a a supervisor of sorts. I asked him about the lack of spoons and he said some of them were rusty. When I said that that sounded kind of ridiculous he asked for my room number. I found the encounter strange. For lunch the big salad bowls and sushi were my favorites. The desserts were generally mediocre with the occasional really good creation. I tried the much touted bread pudding once and didn't find it to be anything special. The pizza was excellent. Really delicious. I liked the ice cream station but it often got confusing being right next to the desserts. It was hard to get a dessert when the line for the ice cream was in front of the desserts. My state room was gorgeous. The available movie selection was huge. The balcony was spacious. Most comfortable bed I have ever slept on. It was great having a bathrobe and makeup mirror. I loved the little plate of chocolates left by the steward on the first day. The closet space was ample. My husband and I enjoyed spending time on the promenade deck watching the sea. We spotted dolphins twice. Unfortunately the cushions we're often not put on many of the loungers so although there were plenty of sunbeds many did not have any cushions so we're unusable. We were occasionally unable to lay out on the promenade because of this. When I asked about the reason for not putting cushions on all the sunbeds I was given another hokey answer. The deck guy stated that some people like to use towels instead of cushions. I pointed out that there was no one sitting on the sunbeds without cushions. Pure laziness on the part of the staff for not putting the cushions on all sunbeds. We tendered to a few ports and the process was efficient and quick. The EXE guide, Glenn, was outstanding. His port lectures we're always interesting and entertaining. He was always available to answer any questions. It was nice to see his smiling face when we excited the ship. I also enjoyed his lectures about the history of the Nieuw Amsterdam as well as ' The Secret of Ships'. His knowledge and enthusiasm are really great. I went to a few of the naturalist talks and he was also very good. I learned so much from the computer classes. It was great to bring my skills up to date. The instructor was very patient. I didn't care for the cooking show, America's test kitchen. The video was shown more than the actual chef who was there in person. I have been on other cruise ships where the chefs were brought out from the kitchen to give demonstrations and the result was entertaining and instructive. I found America's test kitchen to be a real snooze. Definitely not recommend. In terms of entertainment we loved Lincoln center. BB king was not what I had hoped. It was so loud even my husband who has a hearing aid found it unbearable even when he removed his aid. I was hoping for some smooth jazz that I could enjoy with a glass of wine. It was more rhythm and blues. The MainStage was a grade C with exception of BBC earth with the orchestra. We also enjoyed funny fiddle. This was my first Holland America cruise and I would definitely book another. We really loved the peaceful atmosphere and lack of crowds. You could always find a quiet nook to relax and unwind. Holland America is a class act. Read Less
1 Helpful Vote
Sail Date: December 2018
Everything was excellent from the food to the service. I love how the ship never feels crowded like Carnival or Norwegian or Royal Caribbean. The average age is a little bit older but at 62 we felt like the young ones! They could use a ... Read More
Everything was excellent from the food to the service. I love how the ship never feels crowded like Carnival or Norwegian or Royal Caribbean. The average age is a little bit older but at 62 we felt like the young ones! They could use a little more entertainment other than the music walk at night. The BB King blues club is fantastic.We did not use the specialty restaurants because the free food is excellent. Great happy hour but it's at four PM and 9PM. A little disappointed they took the movie theater away and replaced it with a meeting room. The casino is the best at sea for blackjack players and is usually empty by 10PM because the elderly clientele is sleeping which I love! The cabin attendants remember your name by the second day and the service from them is the best. The ship NEVER feels crowded and is always spotless. Read Less
13 Helpful Votes
Sail Date: December 2018
This was my first cruise on HAL. I was looking for a relaxing, no stress cruise and I got it! The only reason this is a four and not five star rating is because the ship is an older one and shows some signs of wear. But beyond that, ... Read More
This was my first cruise on HAL. I was looking for a relaxing, no stress cruise and I got it! The only reason this is a four and not five star rating is because the ship is an older one and shows some signs of wear. But beyond that, everything was superior. We had a balcony room, and it was larger than what I’m accustomed to on a ship.The food was the best I’ve had on a cruise in a long time. The entertainment, especially the selections of music each night, was excellent! Best entertainment I’ve ever had on a cruise ship. The staff is consistently excellent. Very friendly and helpful, great attitudes. I am a young 64-year-old, and was initially concerned about how many elderly people were on the boat, but that too ended up being a lovely experience. It was a quieter, More peaceful cruise than I’ve been on before. One of the best parts for me was not having to watch people pile up and consume ridiculous amounts of food. These cruisers are polite, quiet, and good dinner table partners. Highly recommend this cruise. Read Less
4 Helpful Votes
Sail Date: November 2018
This was our 41st cruise and 10th on HAL. The ship is only about 10 years old and is very nice and well kept-up being quite clean comfortable and smooth sailing. Our only disappointment was the food in the main dining room... the ... Read More
This was our 41st cruise and 10th on HAL. The ship is only about 10 years old and is very nice and well kept-up being quite clean comfortable and smooth sailing. Our only disappointment was the food in the main dining room... the selections left much to be desired, food arrived barely warm and the meat (steak and prime rib) was never cooked as ordered (either too rare or too done), Service in the dining was spotty and ranged from poor to good, but never exceptional. Actually the Lido had a much better selection, food was always hot and was better prepared. Dive-In and Pizza were not worth waiting for. All in all we did have a very nice cruise except for the above and we hope that HAL will do better in the future. I think that Master Chef Rudi wold not be too pleased with the lowering of HAL's food over the past several cruises. However I feel that we will still sail with HAL as we prefer sailing from San Diego and not Los Angeles (we live in Arizona and do not fly any more). Read Less
15 Helpful Votes
Sail Date: November 2018
Preface: I'll preface my review by saying that my partner and I are both 29 and 33 respectively and we were some of the "younger" passengers. Albeit, I did read plenty of reviews before sailing and knew that Holland ... Read More
Preface: I'll preface my review by saying that my partner and I are both 29 and 33 respectively and we were some of the "younger" passengers. Albeit, I did read plenty of reviews before sailing and knew that Holland America (HAL) was geared towards a more mature crowd so we knew what we were booking. We planned our trip in May 2018 for an Eastern Caribbean itinerary when we first discovered HAL. I traveled on NCL, Carnival, and Disney previously. We were looking for a more refined and relaxed atmosphere (without the hairy chest and belly flop contests). This is a review for the 7 day journey: Ship 5/5: Beautiful ship from the moment you step on to the moment you disembark. Nieuw Amsterdam is one of their newer ships with modern amenities with millions of dollars worth of artwork throughout. I always found something new regardless of how many times I walked the same path. I felt like the ship had a great layout and I never had difficulty finding my way after day 2. It just made sense where points of interests were located. I also seen that this ship is under constant upkeep. I always see crew either painting or cleaning, always making sure the ship is looking new and in great condition. It was also a perfect size being not too large at only 2,000 guests. Sure I've seen the same people over and over again which I loved but I never wondered why is it so crowded as crowds didn't exist except for day 1 at embarkation at the buffet which is expected. Cabin 4.7/5: We stayed in an AFT verandah cabin which I absolutely LOVED! The room was very well appointed for two people and we never felt like we didn't have space either for clothes, belongings, or just two people living together. The room was a great size and the bed was super (and I mean overly) comfortable bed. We never had a problem sleeping at night which could be a combination of not having internet or just the full days we had. We had the perfect room stewards Marko and Suko. Both were so quick at making our room up and cleaning it (albeit we aren't messy people and I actually clean before I leave the room as I feel bad for the long days most workers work...more on that later) and always worked around our schedule. The only downside of the room is it did feel a little outdated. I would love to see the bathroom and a few things updated. Again, how often are you in the room?! Although they did have a plentiful on demand selection of movies to watch. Dining 4.5/5: No matter what restaurant we went to we always had a great meal. The one restaurant that really stood out was the Pinnacle Grill. You may hear a few things about this restaurant, and the positive you hear is true! The service and food was phenomenal. The Pinnacle Grill restaurant is not included and costs $35 per person BUT I will say that price is justified. I included some photos of how many crab legs were included with my meal. We also ate at Lido Buffet and the Main Restaurant in addition to the pizza and burger place and I can honestly say I never had a bad meal. All of the food was very good! I do wish they had more Asian dishes. Why I rated it a 4.5 out of 5 as the food was a 5/5 is because whenever you go to a restaurant they really want you to buy drinks because the person selling the drinks gets an 18 percent tip. So when you order a glass of wine they will try to upsell a bottle. It just got a little pushy sometimes as I get they are just trying to make money but I don't like to be second guessed when I make a choice as "why don't you want a bottle as it's only 23 dollars more?". Overall they will leave you alone if you say "I'm fine" but I just don't like the high treasure sales tactics when I am on vacation. Entertainment and Activities 4.9/5: Now hear me out...we are on a ship in the middle of the ocean, how entertained do you want to be? I won't be critical of the entertainment on ship as I know for a fact the entertainers really gave it their all every night for several months. So into the review...The entertainment on board for the nighttime mainstage ranged from Billboard dancing to Latin Night which I found very entertaining. They also had a comedian and magician. I missed the comedian so we went to the magician with very low expectations and my face hurt from laughing so much. He was hilarious. Throughout the day the had other entertainment for all such as Windows 10 classes, floral arrangements, towel animals, piano request entertainment, and more! I'll be honest there wasn't a time on the schedule where I looked and didn't see something going on that I could attend. I just chose not to go to somethings as I wanted to relax. To end the review there is something for everyone on board and especially during At Sea days. Service 5/5: I work professionally in hospitality where we always use the 10ft rule. If someone is within 10ft of you, you acknowledge them. HAL must use the 25ft rule. When they either see you coming or approach they immediately focus on you and say hello and stop what they are doing. It was totally unexpected but something very small that made a huge difference. I felt like royalty on this ship. I still remember even the smallest request where we asked our room steward can we have ice on the first day for drinks. In the morning and at night they always made sure to refill our ice. Sure, I don't know if they did this for everyone but it was appreciated. Also we always order the same drinks when we go to the Billboard On Board bar and the staff always ask if they can get us the same drink. It was this that out of 2000 passengers made us feel like we were the only ones. Ports and Shore Excursions: I will review each port with a very small snippet review Grand Turk: 3.7/5 Maybe it was the excursion we picked or I don't know but I feel like when I wasn't on the tropical island that was raved about. Instead I felt like we were on a small private island that was commercialized. I would recommend snorkeling!! Puerto Rico: 4.8/5 Such a nice island! I been hear many times and even coming back multiple times there is just so much to do. This is a location where you don't need to book an excursion and just walk around if you are able. St. Thomas: 4.9/5 This island was my ultimate favorite on this entire itinerary! The island is just beautiful every way you look at it. What I would recommend is booking a Jeep or car and exploring the island yourself. There is so much to see and do but with a car you can do what you want to do. Why I took off such a small amount is because I been planning for us to dock at a certain port (Havensight) for months and constantly checked daily and even the ports calendar said we would dock at a certain location. Up until the moment we arrived we docked at Crown Bay which took quite a bit of logistical planning to get to Havensight for our Jeep. I would definitely book come back here. Half Moon Cay: 2.7/5 Sigh...and breathe. Now that I got that over with let me write my review. Let me say that this port had my biggest expectation which may have swayed my review. When we arrived we were made aware that the Koningsdam and us were the two ships that were docked at this port this day. Side information is that Half Moon Cay is owned by Carnival as their private island. The Konsingsdam holds a good amount of passengers and our ship holds a good amount of passengers. The island just felt very overwhelming and I didn't find it relaxing at all. We booked a Clam Shell three months in advanced which is an umbrella with two chairs. Since our ship was delayed by an hour for a medical emergency (no fault to anyone, things happen) we found it very difficult to find a chair. Every person we went to told us to go somewhere else. Finally we found a clamshell in front of a very loud family. We just head back to the ship after being on the island for 2 hours. The food on the island was very good and the staff that pulled the meal off was very good! Other: The crew is what makes the ship a solid 10/10 as they work such long days and are always looking for ways to make you happy. We booked a Retreat Cabana for the At Sea days and Korn and Raymond work such long days but always had a smile. I would say the crew is what makes Nieuw Amsterdam the ship that it is. My very minor (is he really complaining about theses things?) complaint section: Some very minor things that didn't change my trip at all but I thought I could always add it below. - I found the bathrooms to be adequate size but the toilet seats to be very small. I am by no means a big guy being 5'7 and 145 pounds but they just seemed small. - There was no midnight buffets or late night dining options past 11:30pm except for room service. I wish they had a buffet at midnight or maybe a specialty snack station. But knowing the demographics of the ship maybe midnight really is too late. Read Less
4 Helpful Votes
Sail Date: November 2018
We chose Holland America for our first cruise experience. We are a newly retired couple who generally prefer land-based vacations. However we decided to try something different for our birthdays (just three days apart). The Oosterdam ... Read More
We chose Holland America for our first cruise experience. We are a newly retired couple who generally prefer land-based vacations. However we decided to try something different for our birthdays (just three days apart). The Oosterdam did not disappoint! Everything was awesome, from the amazing service to the great food, to the terrific verandah stateroom. We are already looking forward to booking our next cruise, with HAL. Getting on and off the ship was easy and quick. When we embarked in FLL we were on the ship within an hour of arriving at just after 11 am. The ship was beautiful, certainly not new but definitely clean and well-appointed. The Pinnacle Grill was our favourite restaurant with fantastic service and really great steak. We found the wine selection to be very good. The ship draws an older crowd but we much prefer that over a “party boat” or tons of kids in the pool area. Our cabin stewards Purr and Ono were simply fantastic, always helpful and really upbeat. An all-round awesome first cruise experience! Read Less
1 Helpful Vote
Sail Date: November 2018
We choose this cruise because it left from Tampa,. Parked off site, no problem Embarking was excellent, well organized (we are past HA cruisers) smooth sailing boarding, staff very friendly and very helpful. Upgraded to a suite which ... Read More
We choose this cruise because it left from Tampa,. Parked off site, no problem Embarking was excellent, well organized (we are past HA cruisers) smooth sailing boarding, staff very friendly and very helpful. Upgraded to a suite which was nice, excellent location on board. Smaller ship so easy to get around. Food was the best we ever had, (been on 40 cruises all lines) prssentation of food when served was excellant. On the Lido deck buffet, most fokd is served by the staff, like cafeteria style which made it more sanitary thrn having guests handling samd tongs and touching the food. Had breakfast every day in the dining room, same menu as buffet, but easier bring served. Entertainment was not the best "Postmodern Jukebox" was probably the worst and they were on two evenings, second evening guests were leaving the show. Group tried to revive old dkngs to a modern jazz theme....just does not work!!!! Had two comedians, one was good the other was just okay. Service through out the ship was excellent and the help at the pursers desk, were very helpful and knowlegable. Cabin service excellent as well as cruise staff and dining staff. Ports: Key West extremely busy, took the site-seeing (on-off)train around town then headed back to the ship, just to busy for us. Mahogony Bay, Hondurus. Short walk to few shops, very clean port Santa Tomas, Guatemala, must take tour or stay inside port...we took best of two sides, excellent bus tour seeing old section of city and classy resort. Tour could have been shorter Costa Maya worse than Key West for the crowds and not a clran port area. Enjoyed on board games and trivia. Excellent library and jig saw puzzles. Attended the photo classes Rest of cruise was top notch Debarking was bad...only one elevagor working, guests who's color tags were not called were blocking the hallways and the "clearance" officers arrived late. It was Thanksgiving week-end and customs were uderstaffed...not the fault of the cruise lines. Holland American is pulling out of Tampa after April, 2019..going to miss them. Read Less
4 Helpful Votes
Sail Date: November 2018
First time with this cruise company mainly because we wanted to see the Panama canal in action. From start to finish the cruise was faultless in every aspect. Every destination were worth the visit, with interesting things to see ... Read More
First time with this cruise company mainly because we wanted to see the Panama canal in action. From start to finish the cruise was faultless in every aspect. Every destination were worth the visit, with interesting things to see made more special by excellent tour guides. The cruise staff from top (the captain especially who regularly walks around) to bottom were all happy, efficient and always there to help. Food was excellent and fine dining was true to its word. The most important and impressive part of this cruise company is the fact that they have brought the old style of cruising to the present day. Guests are more sophisticated and pleasant to talk too. I know this might sound snobby but this is not the cruise for you if you like to party till 4am and make noise!! String quartet, piano bar, band, singers and dancers first class. Excellent gym and knowledgeable staff. Food is served by staff everywhere, therefore better for hygiene and waste control. Thank you to all and will look forward to our next cruise. Better than Norwegian, Costa and on par with Royal Caribbean. Read Less
9 Helpful Votes
Sail Date: November 2018
We chose this cruise due to the itinerary and the supposed reputation of Holland America being a classy cruise line. It was to be a continuation of a seven night cruise that we took on the Paul Gauguin. We were looking forward to the ... Read More
We chose this cruise due to the itinerary and the supposed reputation of Holland America being a classy cruise line. It was to be a continuation of a seven night cruise that we took on the Paul Gauguin. We were looking forward to the stops at Rarotonga, Cook Islands - Alofi, Niue - Vava u, Tonga - Savusavu, Vanua Levi, Fiji - Suva, Viti Levu, Fiji - Dravuni, Fiji - Nuku alofa, Tonga. To set the stage for the tender rides to shore we need to say that prior to our cruise a woman was killed while getting on the tender at a stop. Of course like the military Holland America made a decision to screw all of it's passengers due to the actions of one unfortunate soul. They cancelled the first two stops stating the sea state was to high to go a shore. They must not have realized there were many passengers that had a great deal of experience with boating and knew that the sea state was not as bad as they were saying. Real big disappointment to all aboard. All of the remaining stops we did go ashore. Shore excursions were totally overpriced. We went ashore an picked up tours at far cheaper prices than Holland America offered. For a cruise line that is supposed to be classy Holland America made it far from that. Everytime you turned around they were trying to up sale you. From the over price bottled water and canned sodas in the state rooms, to the over priced additional restaurants, to the drastically overpriced cocktails and wine. Add to this the upscale jewelry stores which I very seldom saw passengers present. The casino that was almost as empty as the jewelry stores. Really do they really need to send out daily sales brochures trying to temp you with the 20% off sale which they raised the price on items 20% prior to the sale. It seems they could have used this space for more over priced restaurants or even heaven forbid a better stocked sundry store. Now let us talk about a dead ship. Even though we are 59 and 62 we seemed to have more life than the typical passenger that appeared to be above the age of 70 and no young 70s for sure. You would think that there would be South Pacific Island music playing all over the ship. You know to set the mood. But, no, Holland America plays elevator music when they play it at all. You would get more exciting music in a mortuary or morgue. Who knows maybe that is what the old folks really want. The musical entertainers actually play Tie a Yellow Ribbon Round the Old Oak tree, Really? The ship seemed to be in less than stealer condition. There was rust everywhere. The cover over the midship pool broke during the cruise and it didn't seem like the crew had the capability to fix it. The covers on the lifeboats seemed faded and strained. In fact on a couple of them they seemed to be torn or caved in. The tenders were filthy and unkempt. To think that the elderly passengers could have to use these boats in an emergency was disappointing and scary. The average crew member did a good job. Even when they were forced to sell things which they looked embarrassed and not comfortable doing. Our cabin steward was great. The dining room staff was great. Can't really say anything bad about the basic crew member on the Maasdam. The front desk personnel did a great job. There was a strange noise that kept happening in our first stateroom. We complained and they moved us to a new stateroom very quickly. Our stateroom was very clean and comfortable. We purchased the laundry service for the entire cruise. We felt it was a good value and the staff did a great job. The internet service was slow and expensive for what you received. We realize the signal has to travel many thousands of mile but really that slow? The food on the ship was good. However, no better than any other cruise ship we had been on. Holland America really needs to step it up to live up to a reputation that seems like it had gotten many years ago. Stop selling and make it a classy ship again or close the line down and save not only themselves but the passengers from a poor experience. Many folks that we had spoke to that had cruised Holland America in the passed said that this would be their last cruise on the line. Read Less
4 Helpful Votes
Sail Date: November 2018
The Nieuw Amsterdam to the Eastern Caribbean was an excellent choice for an anniversary getaway - we enjoyed exceptional service, good to very good food, a quiet stateroom with a spacious balcony, and extended time in the four ports of ... Read More
The Nieuw Amsterdam to the Eastern Caribbean was an excellent choice for an anniversary getaway - we enjoyed exceptional service, good to very good food, a quiet stateroom with a spacious balcony, and extended time in the four ports of call. My wife an I are in our mid 40s, and found that we were definitely younger than the average age, there was a wide range of passengers from young to old on our mid-november sailing. Embarkation: from Port Everglades in Fort Lauderdale was organized, but slower than previous HAL cruises. We arrived at the port at 10:30, were fully checked in by 11, boarding began at 11:30, and we were finally onboard by 12:15. On previous cruises we were onboard by 11:30. Our cabin was ready when we boarded, however, and disembarkation was quick and efficient. The Ship: we have sailed on Holland America's R-class vessels previously; this was our first cruise on a larger Signature class ship. While we enjoyed the additional dining and entertainment options, and found the Nieuw Amsterdam to be very well maintained, the larger size and passenger numbers were noticeable at times. My wife and I prefer traditional, uncrowded ships -- and while we greatly enjoyed our cruise on the Nieuw Amsterdam, we concluded the smaller ships are more to our liking. Cabin: We had a forward VE class balcony stateroom, 7013. The room was just right for two passengers, well appointed, very quiet, and with a wonderful balcony. We spent every evening and many hours of the day on the balcony, enjoying sound of the sea and the view of the water and stars. There were two reclinable chairs, separate footrests / ottomans, and a small table on the balcony. As there are staterooms above and below deck 7, we never heard noise from other areas of the ship. The interactive TV has 150+ movies on demand, the daily menus, five live TV channels (all news), and information about weather, ship position, and ports of call. The bathroom features a single sink, tub/shower combination, and Elemis toiletries. Service: Outstanding, as always for HAL. We were greeted by name by our cabin attendants, and everyone on the ship looked for opportunities to attend to and anticipate our needs. The one exception was staff onshore at HAL's private island, Half Moon Cay. Some of the Half Moon Cay staff were helpful, but several were brusque or rude when we asked questions or requested directions to places on the island. When a horseback riding shore excursion on Half Moon Cay ran long, we were dropped off at the island BBQ at 12:50, ahead of their 1 PM closing. Staff were already taking down the buffet, and refused to serve us lunch. As a result, we had to head back to the ship early for lunch rather than enjoying Half Moon Cay's beach. Dining: Food ranged from good to very good. As a foodie, none of the dishes were outstanding, but none of them were poor either. Dinner in the Tamarind restaurant was the best meal and dinner service we have experienced on a Holland America ship. Room service was efficient and complimentary - we enjoyed two dinners in our cabin, and had coffee and tea delivered to the room every morning. We also loved the high tea, served in the main dining room on fine china at 3 PM each afternoon. Entertainment: We loved Lincoln Center Stage - world class, classical chamber music performed in a dedicated concert venue - and attended their performances almost every night. BBC Earth, highlights from the series set to a live performance of the score, was wonderful. We also attended two enjoyable, if simple, America's Test Kitchen cooking demonstrations. HAL does not have the showy, nonstop entertainment offered by some other lines, and young children would find entertainment outside of the kids club to be limited to swimming in the pool, but we loved the more sophisticated approach to entertainment. Read Less
3 Helpful Votes
Sail Date: November 2018
Had a great time on this our fifth Holland cruise. Very slow paced which is what we wanted. They actually cancelled Cap Cana because the waves were just too high to tender in. We ended up going to Samana and we took a cab to Playa ... Read More
Had a great time on this our fifth Holland cruise. Very slow paced which is what we wanted. They actually cancelled Cap Cana because the waves were just too high to tender in. We ended up going to Samana and we took a cab to Playa Rincon beach which was beautiful. We figured we may never go there again so we took the nearly hour long each way drive. HAL refunded the Cap Cana charges and did not charge for Samana. Nice touch! We have had five cruises on HAL so just a few bullet points on this one: Lido choices seem to be lessening but the food was still awesome! Bathroom in Stateroom has a nice small night light in the ceiling. I thought this was a good idea Many electrical outlets in the room. Several USB's as well. BBC Earth with Lincoln Center on Mainstage was pretty cool. Pinnacle and Canaletto were both very good. I heard alot of complaints about the Crows Nest changes prior to going on this cruise. I found they eliminated the old outdated chairs and loungers where people were mostly sleeping. The problem is they got rid of one problem and created another. The EXC was empty most of the time so it was kind of a waste of space. BB King band was outstanding........as usual. If anyone has any questions feel free to ask away! Read Less
7 Helpful Votes
Sail Date: November 2018
I have read reviews about the Oosterdam that she was old and worn out. I found just the opposite, we sailed on Nov. 10-17, 2018 and found the ship was Premo! the food was Premo! the crew was Premo! everything about the trip was great. We ... Read More
I have read reviews about the Oosterdam that she was old and worn out. I found just the opposite, we sailed on Nov. 10-17, 2018 and found the ship was Premo! the food was Premo! the crew was Premo! everything about the trip was great. We got upgraded to the Pinnacle Suite, that cabin was over-the-top, WOW! All in All it was a great trip. We were given a personal escort to board the ship, and again given a personal escort to disembark the ship. We had access to a Concierge and the Neptune Lounge. We enjoyed the Crows Nest, and the two piano players in the Billboard Onboard were super, Also there was no smoking in the casino which was a great Perk. I enjoy the casino but on most ships you have to cut through the smoke to play the slots. We used to cruise with RCL, but their ships have gotten way too BIG, Holland America has the right sized ships. I would sail the Oosterdam again in a heart beat. Read Less
2 Helpful Votes
Sail Date: November 2018
We needed to 'get away' from the cares of life, and see a few places we had not seen. We thought this 2 WEEK cruise might be TOO LONG. But we enjoyed every minute of it, even the several days at sea!! The tours were reasonably ... Read More
We needed to 'get away' from the cares of life, and see a few places we had not seen. We thought this 2 WEEK cruise might be TOO LONG. But we enjoyed every minute of it, even the several days at sea!! The tours were reasonably priced (when compared to what was offered on shore), the food was excellent (as always on Holland America), the ship was older, but well kept and the service, of course on Holland America, was impeccable!! We would totally recommend this cruise and cruise line. The entertainment was average. The pools and hot tubs were clean and warm enough to swim in. It was a very quiet and relaxing journey. We were on the 4th level, with just a large window, but we were very happy there. The room stewards were very attentive to our needs. The servers in the dining room went the extra mile at all times. The food is always fresh and appealing, with many different items to chose from, even in the main dining room at night. Read Less
21 Helpful Votes
Sail Date: November 2018
Holland America provided the very worst guest experience of any cruise line we have sailed with (Carnival, Celebrity and Princess). There is something strange going on with the Eurodam's management. We can't quite put our fingers ... Read More
Holland America provided the very worst guest experience of any cruise line we have sailed with (Carnival, Celebrity and Princess). There is something strange going on with the Eurodam's management. We can't quite put our fingers on it, but the onboard staff are indifferent and disconnected. They are mostly flat and expressionless. With rare exception (the lovely married couple on the Ocean level), the Eurodam team appears to be largely unconcerned for guest comfort and satisfaction. Why is this not PRIORITY #1? And why are the staff so miserable?? Many told us they couldn't wait to get off the ship! We realize the ship is older and doesn't have all the bells and whistles that more modern ships have. However, we feel this can be overcome with creative programming and bright smiles. The Bon Voyage party, for example, was nothing more than a fruity drink. No live music, no streamers, no attempt to excite and impress incoming guests. Our first dinner took almost 3-hours. Breakfast in the dining room was blah and the service veeerrry slow. Eventually, we gave up on the dining room and opted for the Lido buffet but the offerings were repetitive and predictable with no pride in presentation or service. The seared Ahi salad was especially awful, bits of fishy, over-cooked, cold, brown chunks of chewy yuckiness. But most importantly, where are the smiles Eurodam?? We learned that the front desk and room service phones are automatically routed to an answering system/recording. Many times we were on hold for ages or received no answer at all. Requests for ice service in the cabin went unaswered multiple times. A quesadilla and chicken soup arrived cold, greasy and over salted to the point of being inedible. Similarly, we sat on the Lido Deck one afternoon for over an hour before anyone approached us to ask if we needed anything. And we gave plenty of indication that we DID want assistance - by making eye contact, waving a hand in the air, etc. Disembarkation was terribly disappointing. How about a thank you? A kind word or gesture? You know a vacation has been a total failure when you can't wait for it to be over. Instead of dying to travel with Holland America again, we feel ripped off, used and in need of a true getaway experience. The guests are so bored out of their minds with nothing to do for 3-days at sea besides drink and gamble. This makes for a rather poor cruise. Get creative with programming - poolside games, guest competitions, more interactive education programming that's not a constant pounding of buy this. And buy this. And buy this too. Same goes for the daily publications. They read more like an obituary than a daily schedule of offerings. But with no fun going on, lack of creativity and failure to focus on THE GUEST EXPERIENCE, it is hard to make the onslaught of sales flyers exciting too. Will not return. And we got overcharged for several items that we now get to spend the next few days on the phone correcting. Extremely unhappy are we! We have already shared our experience with our travel agent and fully intend to post these same comments across multiple online media outlets. Yes, that's how strongly we feel about the whole Holland America cruise experience. Very, very bad indeed. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this cruise for the itinerary! I have never seen such a low cost for a 28 day cruise that included such dreamy South Pacific Island ports. It was an opportunity I had not seen before on my favorite cruise line! We arrived a ... Read More
We chose this cruise for the itinerary! I have never seen such a low cost for a 28 day cruise that included such dreamy South Pacific Island ports. It was an opportunity I had not seen before on my favorite cruise line! We arrived a few days earlier into Papeete and took the ferry to Moorea and spent a few nights at the Hilton Moorea and the Intercontinental Moorea! Moorea turned out to be my favorite island and the over the water bungalows were even more amazing than the pictures! Being able to jump in the water from our deck and snorkel among corral and colorful fish was incredible! The green mountainous backdrop with the turquoise water was surreal! The Hilton Moorea was one of the best hotels I have ever stayed at in my life! Embarkation was a breeze, stepped off the ferry from Moorea, walked 5 minutes to where our ship was docked and was on board within 15 minutes! We had a quiet, comfortable inside cabin on a lower deck with the best room stewards, Jenni and Carlos who take care of everything for us, always insuring we were comfortable! We had early dining in the main dining room, and our biggest complaint was we were torn between eating outside in the back of the Lido watching the amazing sunsets or the excellent, fun service we had in the dining room with Sugi and Andre! We always found something delicious to eat and really loved the salads! They were the best ever! The entertainment was different than your typical cruise. No flashy productions. We thoroughly enjoyed the Polynesian show and the comedian! The ship is small and I loved that! We were always able to find a lounger somewhere to hang out and read with incredible views! I enjoyed the EXC classes and presentations! I learned some interesting recipes and just enjoyed the cultural learning experiences! The ports were the reason we came on this cruise, and our only disappointment was having to miss 3 of the stops. Papeete: We did a tour with Dave's VIP tours and we really enjoyed the tour. The minivan was a little crowded, and the AC did not work, but our group made the best of it and we had a great introductory tour of Tahiti. Dave was an excellent tour guide. Highly recommended! We also walked around the colorful market which was bustling! Our first port stop, Hiva Oa, was cancelled due to rough water! Our second stop, Taiohae, Nuku Hiva, Marquesas Islands, was fantastic! I booked a horseback riding tour with Sabine, and she was not there when we disembarked, in fact she was late as she had gone to church. The tourist office was very helpful and called her, and so we waited. I am so glad we did. It was an incredible adventure. She picked us up in her old pickup truck and drove us 30 minutes into the mountains to her incredibly beautiful ranch. The horses are well cared for and it was a fantastic ride! We asked her if we could do another ride, she said yes and this time drove us back to town to ride horses around town. (my new friend on the tour was immediately bucked off) and decided she was done for the day. Sabine gave me her horse and we rode on through town and around down to the beach. I would not recommend this part of the ride for novice riders as there are many potential hazards, cars, dogs, attacking bees, precipitous drops, and other crazy distractions! This was definitely the most wild adventure of the trip! The scenery was unforgettable! Sabine and her husband were very kind and invited us into their home for refreshments. Rangiroa was next, and this was my husband's favorite excursion. We were able to go to the Blue Lagoon. It took about an hour by boat to get there, and once there we snorkeled with black tip sharks, then walked around a pink sand beach, then did a kind of drift snorkel, then a picnic on a motu while sitting in the pretty blue water, then a snorkel in the aquarium (amazing), then a boat ride through the pass watching dolphins jump!!! Made it back to the ship with a few minutes to spare. Highly recommended! Huahine Iti was next. We rented an ATV for the day from Europcar! It was pricey but what a great way to explore on our own. We went to the vanilla farm, saw some eels, the pearl farm ( I bought most of my pearls here and thought the prices were reasonable), some beautiful beaches, some ancient ruins.... also highly recommended! Bora Bora was the next stop. I believe my expectations were too high for Bora Bora! We rented scooters and explored the island. It has a very tourist trap like feel to it! Matira Beach was nice and crowded. There were some really gross things floating in a certain area of it which was a little concerning! Overall, my least favorite port and I don't think I would want to return to it ever! Rarotonga was a nice surprise! We rented e-bikes and had a blast! We circled the island and spent a lot of time on the beautiful Muri Beach. Raiatea was a blast. We booked our excursions right at the port! We did a drift snorkel where we took a boat to another motu and drifted slowly through an amazing reef! When we returned back to port, I did another tour, this time a 4x4 up in the beautiful mountains! The scenery was incredible! Moorea was also a port stop for us and I was excited to be back. We booked a private tour with Albert and another great couple we had met on the cruise, and had an amazing day exploring the island! Albert's stories made the tour even more fantastic! Vava'u Tonga was another stop on the cruise. We had nothing planned as we had miss the whale season. At port we met a few other cruisers who were going to a beach and chipped in on an inexpensive taxi. When we got to the beach, it looked kind of desolate and trashy, so I apologized and told the rest of the group we were going to go to another beach. They stayed and we ended up at the Tongan Beach Resort. We had to pay a small fee to stay there, but the loungers were nice and we had a nice relaxing day! Savusavu, Fiji was a friendly port. We ended up joining another couple on an inexpensive private tour to a beach where survivor, Australia had been filmed and then a tour around the island. I got some great deals on souvenirs at the booths by the port. Suva, Fiji. We booked a private river tubing trip on the Navua river! I highly reccommend booking an excursion at this port since it seemed a little gritty and maybe a little dangerous to walk around. The river tubing trip was amazing. Waterfalls and rapids, it was a blast! Dravuni Island was amazing. No excursion needed here! Great snorkeling if you walk to the other side. A nice hike up the top of the little mountain was beautiful Cheap massage and boat rides were readily available. A cheap makeshift bar with local beer. I brought a flotation device and just floated in the beautiful water! Fantastic day! Nuku Alofa Tonga was next and we took a taxi to the shuttle to Big Mama's yacht club. A funky little place where we snorkeled and hung out on the beach We had the best fish and chips of our life (real tuna). Auckland, NZ was our final stop! What a beautiful city. We booked an e-bike guided tour and had such a great time. We definitely want to go back to this place! Disembarkation was super easy, grabbed a taxi and checked into our hotel room at the Intercontinental Auckland. There is an airport shuttle that is much cheaper than the taxis we used for our trip to the airport. All in all, an unforgettable cruise! HAL continues to be my favorite cruiseline!!! In fact, I will be taking another cruise with HAL (and Oprah) in less than a month!!!! Read Less
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