This was our fourth Holland America cruise, and HAL had become our favorite line. But we will not set foot on Eurodam again. It is worn and going downhill. In need of a renovation soon. I paid for "Have it All" for our entire family of eleven, and WiFi connectivity was the worst we have ever experienced. That was extremely frustrating. In fact, we couldn't download our photos because ...
We had cruised 19 times before this cruise and chose HAL because we like their service and food on the other HAL ships. This being our first cruise since COVID started, we also wanted a smaller ship.
Both embarkation and disembarkation were very smooth and we received our luggage within 2 hours.
The ship was nicely decorated for the holidays and is still in fairly good condition, although ...
Zuiderdam was our first HAL experience. It was our worst overall ship and cruise experience ever.
We were greeted in our cabin bath by a gush of brown water from the cold tap, which lasted two days. There were leaking pipes around the ship, faulty A/C systems, and some of the worst shipboard food. When spaghetti and meatballs were the highlight...but don't expect any Parmesan to top your ...
Embark & Disembark
We are not extensive cruisers, but this was the most haphazard embarkation we’ve experienced. Security were surly and borderline rude. Passport kiosk didn’t work at all for my partner and myself, so we were directed to the desk. PA announcements were almost impossible to hear, with the echo. The terminal should place electronic screens with instructions.
Disembark was very ...
November 27 to December 4th
This was my 5th time on this ship. 3 times on the LRBC chartered cruise, once with my elderly MIL and this time with a friend.
Normally HAL is never my go to cruise line. The last two times are because my MIL is a long time HAL cruiser (she is 91 now) and my friend is 4* HAL.
Embarkation was a breeze. The ship apparently only had 1500 on this sailing. It was ...
We took this cruise because it was Available for back to back while visiting differs ports on each segment. Entertainment in the main theater was only BBC and dancers. While both were excellent, we’d like more of a variety. Also missing was Americas Test Kitchen, though it’s still listed. There was the same comedian in BB Kings on several nights. The music in that venue was good. We have not ...
This was our second cruise on the Koningsdam. We first cruised October 2021and had an excellent experience. An editor rating 5.0 was not accurate as the ship did not live up to the high standards. The service was not outstanding, nor was the cuisine excellent.
Embarkation: Our arrival time was 2:15pm however, we arrived at 10:30am the woman in charge of the entrance just let everyone in. ...
Our first cruise since COVID, and first on Holland ever. Extremely disappointed.
First the Pros: The overwhelmed crew provided great service. There were just not enough of them to meet demand. Food in the Dinning Room was very good. Cabin was clean and comfortable.
The Cons: There we’re periods through the day when you could not get ANY food. And those hours were not clearly ...
Just returned last Sunday (NOV. 20th) from Caribbean cruise on Nieuw Amsterdam on 14 days of the worst HAL cruise that we ever experienced. With more than 400 days on HAL ships and having sailed on this ship twice before, we never experienced anything remotely like this. In fact it was one of the worst cruises ever on any line including Carnival which can be inconsistent at best. Apparently in an ...
We lost 2 cruises due to Covid and this was our choice to use our FFC.
Embarkation was a mess. We were delayed one hour in the sun, on the pier in San Diego, several passengers were affected by the heat and required the assistance of others in line, there was no Holland America presence to offer them assistance.
We found the crew to be pleasant and friendly.
Menu items in the main dining ...