1. Home
  2. Cruise Lines
  3. Holland America Line
  4. Holland America Line Cruise Reviews

76 Holland America Quebec City Cruise Reviews

We had 3 choices for this itinerary from Canada to Ft. Lauderdale (inc. Zaandam from Montreal & either Zuiderdam or RCL AOS from QC), but we chose the Zuiderdam because of its sail date that would allow us to spend my wife's ... Read More
We had 3 choices for this itinerary from Canada to Ft. Lauderdale (inc. Zaandam from Montreal & either Zuiderdam or RCL AOS from QC), but we chose the Zuiderdam because of its sail date that would allow us to spend my wife's birthday with our friends in Quebec City. We are 3 star Mariners on HAL and will probably stop there and not choose HAL again when compared to the significantly better amenities for loyal cruisers we get on RCL and Celebrity for even fewer cruises. Positives: The age of the Zuiderdam did not detract from the significant improvements made by the last upgrades in the Lido and public areas which really impressed us since we typically include older ships in our many cruise itineraries. In the many reviews of this ship, there are definite differences in ratings for the same items with major differences in reviews of food and entertainment most evident. Crew in Lido, DR and cabins have ALWAYS rated a 10 for us in service on all of the HAL ships we have been on and this cruise was no exception. The service by the server crew in the LIDO that irritates some cruisers has apparently been very successful in decreasing food illnesses caused by careless cruisers and no incidents happened on our ship that we heard about. Food in the LIDO and main DR was good to very good on some nights but nothing to rave about on a typical evening where escargot and shrimp cocktails are no longer standard appetizers except on the 2 "gala" nights on our 11 day cruise. This time we did not participate in the computer classes although those have been very good in past cruises where we did sit in; these typically rate very high and deserve it along with the string musical group that add elegance to the evenings on the ship. Dowsides/Negatives: Walking into our Verandah cabin on Deck 6 gave us an initial shock on how small it looked because of the very low amount of free floor space compared to what we expected from our cruises on Eurodam/Nieuw Amsterdam class ships or even on older HAL ships. Worse: there are ONLY 2 small drawers in each of the tiny night stands in the entire cabin, NONE in the desk and a hidden one you need to discover under the foot of the bed but that requires you to bend down to the floor so might be best for things you might need only once or twice during a long cruise. The ONLY shelves in the cabin are located in one of the 3 closet spaces right by the cabin door and on the side of the desk already filled with glasses and a hair dryer......a small shelf under the vanity is the only other shelf in the entire cabin. So, when you read comments about "lack of storage", this ship was the first in our experience on other HAL ship classes or 3 other cruise lines that had the lowest possible amount of storage. For activities the cooking demos are fun although tasting the product is a thing of the past on HAL. If you like Jazz and dueling pianos with off key singers then evenings will be your high points; each of these events had their enthusiastic followers and demonstrates again why there are differences in reviews. The shows in the theater were hit or miss with a rather stunning light and techno start in one show and two rather boring performances in later efforts. The officers on the Zuiderdam. unlike on many other lines we sail are relatively invisible and not friendly. The cruise director on our 11 day trip to Fr. Lauderdale was visible for about 30 seconds or less (i.e., sometimes not at all) in introducing the entertainment acts and did not participate in any of the onboard activities we attended. We started to wonder why this cruise even needed a CD except for morning messages and perhaps a few more waiters would have been money better invested by HAL. OVERALL; The Zuiderdam will offer you a quiet cruise with afternoons that often seem like a day at a museum in the middle of a slow week. Evenings are better for Jazz/Pop piano and Casino enthusiasts but little else for those looking for audience games or alternative entertainment Read Less
Sail Date October 2019
Typically cruise on Princess but wanted to try this due to itinerary. Hard not to compare Princess against Holland America. On the positive side we like the larger bathroom. Also the staff is great. On the not so positive side: The ship ... Read More
Typically cruise on Princess but wanted to try this due to itinerary. Hard not to compare Princess against Holland America. On the positive side we like the larger bathroom. Also the staff is great. On the not so positive side: The ship itself is old and is not well maintained compared to Princess ships except for cabins. Too much up selling in all areas. For example, Consistently being asked if we want to purchase a $75 steak or pay $25 for a lobster. When you say NO the demeanor of the staff seems to change. Not as attentive. Booked a walking tour at one of the ports. Due to fairly heavy and consistent rain and cold we thought it would be canceled but it wasn’t. Can’t imagine who would want to walk in the cold and rain for two hours. Probably will not be cruising with Holland America again anytime soon. Read Less
Sail Date October 2019
I just want to add a more positive note over any bad or poor reviews that have been posted about the Holland America Zuiderdam. Unfortunately many CC writers believe that when people want to know what they think, they only write the ... Read More
I just want to add a more positive note over any bad or poor reviews that have been posted about the Holland America Zuiderdam. Unfortunately many CC writers believe that when people want to know what they think, they only write the negative. We had a lovely Canada & New England cruise ending in Ft. Lauderdale after 2 sea days. The slim shipboard theater entertainment was more than compensated for by the friendly and professional crew….everywhere from the Guest Services desk assisting with a possible shore conflict (thanks Kevin), to the great bar staff, to our great cabin stewards (thanks Tau and Matt), to the plentiful and wonderful and easy-going servers in the dining rooms, where we were thrilled with all of the amazingly delicious and well-presented food.. All the embarkations/disembarkations were efficient and smooth. The ship was going into dry dock in the near future to spruce things up a bit, but she stil looked to be in great shape. We have many, many cruises under our belts but this one will always stand out as enjoyable. Well done, Captain and crew of the Zuiderdam !!!. Read Less
Sail Date October 2019
We went early and explore Quebec City before the cruise. Our hotel-Hotel Le Priori was centrally located and we walked everywhere. Go the the L'Oriyin restaurant which offered organic and local food. The pier was just two blocks ... Read More
We went early and explore Quebec City before the cruise. Our hotel-Hotel Le Priori was centrally located and we walked everywhere. Go the the L'Oriyin restaurant which offered organic and local food. The pier was just two blocks away from our hotel and we walked to the ship on embarkation day. The ship was nice and clean with lots of space for quiet reading and sitting. However, there were not too many things to do in the evening! You can sit and listen to music, but no places to go if you want to go dancing or stay up late. BB Kings was very loud! We went a few times just for something to do, but ended up with headaches each time. The two gentlemen playing at the Bill Board were good, but you just sit around a large area and listen. Crow's nest used to be a nice place to go to for good music and late night drinks. Crow's Nest is now centrally located for people wanting to sit, drink coffee, read and do puzzles. We go up there for the happy hours. So the ship did not offer too much choices for people to choose from in the late evening other than casino. We watched a lot of shows and movies on the TV. Thank goodness we booked a balcony on deck six. At least we could go out and sit when the weather was nice. The shows on board the ship were goods and the staff friendly. Everyone in the dining room were excellent and tried hard to accommodate. Read Less
Sail Date October 2018
Booked this cruise because of the itinerary. I live in Florida and look forward to seeing the change of seasons. This fall cruise from Quebec to Ft.. Lauderdale had lots of change of scenery and weather. I was unprepared for the ... Read More
Booked this cruise because of the itinerary. I live in Florida and look forward to seeing the change of seasons. This fall cruise from Quebec to Ft.. Lauderdale had lots of change of scenery and weather. I was unprepared for the snow that fell in Quebec during October; however, it was light and delightful for this Floridian. From snow to the shores of Florida -- lots of change of weather and temperature. Before boarding the cruise we spent two days in Quebec City in the "Old Town". Our hotel was charming in this quaint walled city. While rain hampered our touring, the charm of the this city and it's fine restaurants made up for the weather. We toured the town in horse carriage -- way to go! After boarding the ship, our first excursion was a boat trip up the Sagenay Fiords. Learned a lot about the area and enjoyed the colorful scenery during this day long trip. We sailed into a storm and took refuge for a day and then proceeded to Bar Harbor Maine. I love this tourist town. Many delightful shops and restaurants and lots of fall color.. I am disabled and travel with a scooter. Holland America ships are well equipped to handle my needs. Holland America ships mid-sized and afford me access to all areas. The food in the dining room is exceptional. One of the best things about this line, is their staff. They are so very friendly and accommodating. I appreciate the ease of boarding the disembarking. Holland America has managed to make this process easier. Since I spend time in the casino, I do wish that they would do something to enhance this experience. Lively casinos are more fun. While the tours are good and cater well to the handicapped, the on board staff always has a long line waiting to get information and their hours are short. I would recommend making arrangements prior to boarding. Read Less
Sail Date October 2018
This is a great cruise itinerary. I highly recommend it, even though rough seas kept us from visiting Prince Edward Island. Of course, the staff on the ship are great. Cruise ship staff never cease to amaze me. We like this size ... Read More
This is a great cruise itinerary. I highly recommend it, even though rough seas kept us from visiting Prince Edward Island. Of course, the staff on the ship are great. Cruise ship staff never cease to amaze me. We like this size ship; not super small, but not huge. The food was wonderful. I love the big salad bowls in the Lido. We had friendly and attentive staff in the dining room. We were very satisfied with the menu choices and presentation. There was plenty to do on board. One of our favorites is BBC Earth life, with the ship musicians. We always enjoy the B.B. King’s All Stars on this size ship. We also spent a lot of time in the Crow’s Nest. Rocki was our favorite drink server, very thoughtful and attentive, and so funny. There were dueling pianos in the piano bar, which I thought was pretty neat. All common spaces were well-kept and inviting. We had rooms on the top deck, close to the Crow’s Nest. It was a great location, easy to step out onto the sports deck to watch for wildlife. Our room stewards were very friendly and did a great job of keeping our room in good order. We even had a little window so we could peek out and check the weather. We did experience one disappointment. One night there was a staff party right above our heads in the Retreat until almost 2:00 a.m. We reported it to the customer service desk in the a.m., and called them back later in the day because there seemed to be no follow-up to our complaint. We then received a plate of over-ripe chocolate covered strawberries as an apology. They were barely edible. Since returning home, we contacted Holland America to let them know we were dissatisfied with the response we got on the ship. They did come through with some on-board credit for our next cruise. Read Less
Sail Date September 2018
Chose this cruise because it stopped in Canaveral and we could disembark there rather than going to FLL. Other than that, the ports were pretty ordinary - Princess had better ports from Quebec to FLL and would have taken Princess except ... Read More
Chose this cruise because it stopped in Canaveral and we could disembark there rather than going to FLL. Other than that, the ports were pretty ordinary - Princess had better ports from Quebec to FLL and would have taken Princess except for the preferred disembarkation at Canaveral. We did lose a whole day by doing that. We were forced to disembark at 7:45. They did take our bags to the gates, so we didn't have a bag drag. No complaints about the restaurant - Pinnacle, for all the hype, is a little more than ordinary and the food not much above the dining room. Cabin was , for want of a better word, crummy. Coffee table all blistered and abused. Sofa was worn and well used. The deck chairs were stained. The bathroom tub was marred with black spots - the whole VA cabin needed renovation - steep price for that appearance. Room steward was fine and the cabin, while run down, was clean. See some people complained about the TV offerings, but on the whole, they were good. Front office staff were over worked and how they maintained their composure was beyond me. Cruise director left much to be desired. Activities were minimal - appeared, since the ship was going into dry dock upon arrival in FLL, he was already off duty. Lot of renovation had begun while were sailing - new carpeting on stairways and elevator landings - hallways and cabins could use new carpeting - don't know if they were all going to be replaced. Ship fairly stable in rough seas - but winds weren't broadside. Very apparent HAL is pinching pennies and holding up the passengers up for as much as they can wheedle out of them. They have gone way down hill. Read Less
Sail Date October 2017
We had never been to Canada. We live in Florida so this longer cruise was perfect, we only had to fly one way. We love to travel on Holland America Lines, so the fact that Zuiderdam was due for an interior face lift did not bother us. We ... Read More
We had never been to Canada. We live in Florida so this longer cruise was perfect, we only had to fly one way. We love to travel on Holland America Lines, so the fact that Zuiderdam was due for an interior face lift did not bother us. We know and love their standards, so could put up with a few chips and rips. The Crew was wonderful, always helpful & Roxan in the Ocean Bar is the Best Waiter on board. the Food was a little odd by the second week. (an awful lot of fish, for someone who does not eat fin fish.) The food we ordered was good & we could order a baked potato if the sides did not appeal. I must say that the entertainment on board was a little disappointing, where did all the small bands and other singers & guitar players, that used to be in the small bars, Crows Nest, Atrium & Dining Room go? We miss being able to order afternoon drinks & listen to a Duo or single musician entertain us. The music seems to be at night & if that band is needed for the main show, nothing!!! Read Less
Sail Date October 2017
Just completed sailing on the Holland America Zuiderdam October 12th to 22nd, 12 day Atlantic Coast beginning in Quebec City, Canada to Fort Lauderdale, Florida. This was our 11th cruise and first time with HAL. We are 2 couples in our ... Read More
Just completed sailing on the Holland America Zuiderdam October 12th to 22nd, 12 day Atlantic Coast beginning in Quebec City, Canada to Fort Lauderdale, Florida. This was our 11th cruise and first time with HAL. We are 2 couples in our early 60's and have travelled extensively world wide. We generally choose cruises based more on the itinerary than a particular cruise line. This one offered 9 ports of call over 12 days, more than offered by other cruise lines for this route. We spent 2 days prior to the departure date in Quebec City and were not disappointed. Quebec City is a beautiful place to visit full of history and friendly people. We would suggest doing this prior to embarking on this port. Embarkation was quick and simple through a very modern terminal only a short cab ride away from most hotels and the airport. Onboard it was the usual have lunch on the Lido Deck at the buffet. Our adjoining balcony cabins on deck 8 were already open so it was a quick drop off of the carry-on bags and off to lunch. The Lido Market Buffet is well laid out with different stations for various foods. There is ample seating with most tables adjacent large windows. Turnover is quick and the service for drinks and table cleaning over staffed. The only difference with this buffet is that it is not a self serve as on other ships rather staff serve you instead along the various food areas. This gets confusing for a lot of people who for some reason ignore the "Serving Line Starts Here" signs and butt in halfway regardless. TIP: find an empty table first before wandering around with plates of food in hand looking for a place to sit. It amazed us that after 8 -10 days onboard people did not learn this. For breakfast both sides of the buffet are open with several stations offering a great assortment of food. Wait staff offer coffee, tea and most juices. Lunch is generally lemonade, Ice Tea and water. We did not have any complaints about the food in the Lido Market Buffet and time of the day. Check your daily cruise paper for hours. For evening dinning we opted for the Any Time Dining option which is in the Lower Vista Dining Room on deck 2 Aft. As we generally eat at the same time we were assigned a nice table for 4 adjacent to the window for the duration. This allowed us to get to know the Server and assistants for this station. Food was generally very good compared to other lines with a wide range of options for mains and desserts. Service was excellent and unlike most dining rooms the tables were spaced further apart rather than being crammed in. The staff there really enjoyed serving and everyone greeted you are enthusiastic as were ALL staff on this ship. Holland America does a great job of training their staff from cabin attendants, maintenance, hotel workers and all officers. This was a welcome change from the five other cruise lines we have sailed with. Not a single person working on this boat had a frown on their face and greeted you earnestly. This ship was launched in 2002 and despite her age it is in great condition. At the time of this writing the Zuiderdam is in dry-dock going through extensive renovations and when finished will be the pride of the HAL line. The ship is well laid out and easy to manoeuvre all decks. The only thing we missed was a Centrum in the middle of the ship with several stories of stair cases and indoor elevators where events take place daily. We spent a lot of time afternoons after excursions and sea days in the Crow's Nest on deck 10 forward. This room offers a 180 degree view forward with plenty of comfortable seating areas and large windows. Every afternoon Happy Hour runs from 4:00PM to 6:00 with great discounts on drinks and free snacks. Many activities such as Team Trivia are played there daily. There are plenty of elevators available forward, aft and mid ship and run quite quickly. Of course there are the stairs as well. The Vista Lounge where the large shows play is on 2 and 3 forward and has ample seating. The early show usually starts at 8:00PM and the good seats are taken as early as 7:00 so you have to get there early after dinner or go to the late show at 10:00PM. A must see is the B.B. King Blues Club where a live Blues/Jazz band plays nightly. Dancing is encouraged. Of all the cruise lines we have sailed on we have never had a Ship's Captain like Wouter Van Hoogdalem on this boat. He was everywhere and greeted people like they are his best friend. He provided a 1 hour seminar going into detail of the running of the ship like nothing we have seen before with a very funny Q & A. Evening entertainment was the typical cruise ship format with singers and dancers doing broadway type musical shows. All were worth seeing. We did miss the dedicated Comedy Club that Carnival offers though. Our Balcony cabin was well laid out with a King Bed, pull out couch and chairs. The bathroom has a 3/4 size tub and shower which if much nicer than the usual shower stall with tiny curtain. Storage is ample and the balcony much larger than offered on other ships for the same category. We were able to join the balcony with our travel companions in the adjacent cabin. The cabin attendants did a great job to cleaning and re-stocking several times a day. The small fridge is welcome however the tiny TV with only a handful of stations is a joke. After dry-dock all cabins are getting 42 inch LED TV's with 50 or so channels. We also found that his ship was very stable during high waves, more so than other ships we have sailed on this size. On this cruise there were about 2000 passengers and 800 staff. There never seemed to be a shortage of staff available. Ages ranged from early 60's and on up. We would guess the average age of passengers is about 72. There were plenty of walkers and electric carts so movement around the ship can be slow at time and extremely slow getting on and off coaches on the excursions. This line tends to cater to seniors and repeat cruisers. Many we talked to only cruise with HAL. We would not hesitate to either after this one. We loved the ship and the way staff made you feel welcome. The fellow passengers not so much. Smiles go a long way and being rude to staff does not make for a pleasant cruise. Remember, if you had a bad time on this cruise it was your fault not the Zuiderdam's. The only negative on this cruise was the Portland Maine Cruise Terminal security staff. They went out of their way to be rude and ignorant. We would not ever visit this city again. We opted for more private tours in port than ship's excursions which are over priced and we do not like being on a coach with 45 other passengers and being dumped off in a shopping area for more time than the actual tour. Read Less
Sail Date October 2017
Wonderful itinerary- some of the best port visits seen after 7+ cruises. Boston, Bar Harbor, Charlottetown & Quebec were excellent - the latter two very picturesque. My criticism of Halifax was too many ships in port on one day - ... Read More
Wonderful itinerary- some of the best port visits seen after 7+ cruises. Boston, Bar Harbor, Charlottetown & Quebec were excellent - the latter two very picturesque. My criticism of Halifax was too many ships in port on one day - numbers should be restricted. Zuiderdam was berthed in a commercial dock well away from the Pier 21 & adjacent sights. Zuiderdam really needs a refurbishment- looking quite tired & worn. Crew standards extremely high as usual, although entertainment teams seemed reduced in numbers. Not enough "expert" visiting lecturers to develop history, geography sights & culture of visited ports. Sailaway parties seemed minimal. Embarkation & disembarkation very well organised & went very smoothly, Shore excursions & tender transits well organised, although it took a while to stop people congregating near & sitting on stairways near tender gangway area. A big plus was the wonderful efficiency and friendliness of ALL crew members, particularly our cabin stewards& Explorations Cafe baristas Read Less
Sail Date September 2017
Having wanted to visit Quebec for several years, and living near New York, this itinerary was a natural. We spent one night at a hotel in the old city and the next night on board after embarking - staying alongside the pier until the ... Read More
Having wanted to visit Quebec for several years, and living near New York, this itinerary was a natural. We spent one night at a hotel in the old city and the next night on board after embarking - staying alongside the pier until the following day. This gave us almost three days to enjoy Quebec. The ports in Atlantic Canada: Prince Edward Island and Sydney and Halfax, Nova Scotia were delightful and uncrowded. Bar Harbor, ME has been ruined by the excess tourist development - as has been Newport, RI. Boston is a lovely city - always worth a visit. It was a port-intensive itinerary - moving down the coast - with ideal weather. A few passengers were disappointed by the lack of autumn color due to mild late summer and early fall weather (but that autumn color has been over-hyped - it is blah when compared with the amazing soft pastel palette in spring when the multi-colored buds and blossoms offer a lovelier range of color: once more, it is a matter of marketing over substance). The MDR food was perfectly fine - no one in their right mind cruises on mass market lines for a gourmet experience - but it has clearly declined in quality, variety and preparation over the past dozen or so years. Service generally was great - HAL's traditional strong point. Sadly, there is very little live music on HAL ships these days - something that I hope management will reconsider. Overall: a delightful cruise and great value for the money. Read Less
Sail Date September 2017
I would never recommend this cruise to see the foliage with a mid-Sept embarkation date and so I struggled with giving it an excellent rating since it was advertised as "10-day Colors of Canada & New England". But it could be ... Read More
I would never recommend this cruise to see the foliage with a mid-Sept embarkation date and so I struggled with giving it an excellent rating since it was advertised as "10-day Colors of Canada & New England". But it could be I guess if the weather had been cooler than normal instead of warmer than normal. We wore shorts every day except one and that was the last day in Newport. But that being said, the cruise was great. We met some fantastic people from Canada, Germany, London and of course the US. We arrived in Quebec City four days early and did most everything we wanted before we boarded on Wednesday. We chose to board after 1 pm to miss any crowds and we walked on with no lines. Our SS suite was ready and luggage delivered (we had dropped it off in the morning before we went exploring). Suite 6072 on port was close to elevators, mid-ship and really quiet. We didn't even know we had neighbors. Rarely saw anybody in the halls. There is plenty of closet space and bathroom is large with 2 sinks, tub and separate shower. Great beds, pillows and sheets. A few of the bath towels were pretty thin, but most were good quality. The balcony is about twice the size of balcony staterooms'. Our room stewards Komang and Reinaldo, were great - in and out very quickly and always professional and called us by name. Dining - breakfast - several omelet bars, lots of fresh fruit, other stations had many choices, pretty much the same everyday, but a nice variety. Lunch - Italian bar much better than most with make your own pasta and really good pizza. Hamburger station was cooked to order and very good. Buffet was different daily and had a large selection. Dinner - we only ate once in the dining room and weren't impressed with service or food. It was better in the buffet, but then again we ate anytime dining and we choose to eat late so they were trying to end the night. Dinner in steak house was excellent, service was still a problem. We never got asked for more water, wine, bread, etc. We did not leave a tip and told them we weren't happy with it. Our reservation was at 8 pm. Now the Italian rest. was good with no problems. We really liked the buffet because of the selection, timing and service. We weren't thrilled about the buffet closing at 8 pm, but another opens from 10:30 to 11:30 and although it was limited, it was quite good. The service in the buffet is outstanding. There are servers who get all of your drinks, basically anything you need. Don't set your coffee down without something else, because it will be cleaned when you get your food. Entertainment - the piano bar was packed every night and we agree it was great. But the Zuiderdam production shows were very good - we were surprised how good they were. The non Holland acts were also excellent. The activities were pretty standard and at times we wished there was more going on, but loved the Crows Nest with the library, computer stations, coffee bar, although, we understand it is going to be changed in the Nov. update. It was a great place to have a nightcap after dinner because it was quiet after 7 pm trivia. Service - no complaints at all. Joel, John, Stephen, Reuben, I can't even name all of them in the bar service from the Philippines are wonderful. We ran out of Crown Royal and Baileys with about 3 days left in the cruise and I complained on my daily comment card. We were in Boston that day and to my surprise, the bar was replenished. Excursions - We only booked a couple with the ship Baddeck on your own and Titanic Cemetery and Peggy's Cove and they were as described. Folks complain about Sydney, but they should relax and enjoy the weather. We don't need to be entertained 24/7, just enjoy the view. We will definitely cruise Holland again, but our fall foliage will be a flight from Texas to Vermont/New Hampshire and rent a car. Problem - disembarkation - may not have been HAL problem. We were at least an hour late from leaving the ship from our appointed time. We were ready to get home and even though it was nicer on the ship than at the airport, we hated the delay. Better info on airport transfers would have been GREAT. A cab to LGA was $65 and we could've given HAL $58 if we had known how far it was. Read Less
Sail Date September 2017
I chose this cruise as a surprise for my husband for his birthday. Right out as 4 star mariners, we did not get any priority boarding, it was a cattle call with no organization at all! It was a disappointment as we lost both ports in Nova ... Read More
I chose this cruise as a surprise for my husband for his birthday. Right out as 4 star mariners, we did not get any priority boarding, it was a cattle call with no organization at all! It was a disappointment as we lost both ports in Nova Scotia and had a horrible storm to pass through at night. Our closet door fell of during the storm. the ship overall needs a serious dry dock, many areas need carpet cleaning and it looks very old and dated. The crew was not the happiest I have seen on a Holland ship and this was our 7th cruise. I did not walk away with the warm fuzzy feeling I usually do. We had the outside partition divider on the balcony banging 3 times, the crew forgot to lock it after doing work. The balcony is very rusty, the outside light was hanging by a cord not attached to anything, and on the rough seas, it banged all the time. There was broken (cracked) mirrors in the Lido and cracked windows in the main dining room after the storm, hope they get them replaced. Then on the last night of the cruise the third diesel generator blew and we we late leaving Port Canaveral, which put us late into FLL for disembarkation. Good luck to those doing her first Caribbean cruise for the season! This is one ship I will not sail on again no matter what the itinerary! Read Less
Sail Date October 2016
We sailed on the 12 day Zuiderdam Canada/New England cruise from 10/7/16 to 10/19/16. We got to Quebec City on 10/6/16 a day before embarkation and enjoyed a great meal at Le Saint Amour and a restful night at The JW Marriot. The ... Read More
We sailed on the 12 day Zuiderdam Canada/New England cruise from 10/7/16 to 10/19/16. We got to Quebec City on 10/6/16 a day before embarkation and enjoyed a great meal at Le Saint Amour and a restful night at The JW Marriot. The embarkation was slow but being veterans of 30 cruises we have come to expect these waits. We have been on HAL enough to be Three Star Mariners. We had taken a 7 day HAL Canada/New England Cruise 3 years ago. We had 8110 a Balcony Room. The ship left Quebec City timely on 10/7/16 headed to Saguenay CA. During the mandatory safety drill we were informed that our life boat could not be lowered because of a needed repair, but never fear we will get you into other life boats. Really? Arrived in the small town of Saguenay on 10/8 and took a excursion that included an Alpaca Farm, a cheese factory and a glass blowing workshop. It was a good excursion. Left Saguenay at 5 PM for a day headed up the St. Lawrence Seaway towards Charlottetown PEI and once out to sea all hell broke loose. The captain was taking the ship out into a gale for the next 2-1/2 days. We were subjected to 30 waves and up to 95 mph winds. During those 2-1/2 days the seas were never under 15 feet and winds never under 60 mph. One night the seas were never less than 25 feet and the winds were 80-95 mph all night. The ship could not stop at that I consider the two best ports on this cruise of PEI and Sydney CA. For missing these two ports were got a total credit of $9.85 for PEI and $12.25 for Sydney. Seriously we missed the two best ports and got $22.10 back. At least we did not get hurt like some other passengers. What was the captain thinking? On 10/12/16 we arrived in Halifax Nova Scotia after 4 nights at sea. Because we had been here before we skipped Lunenburg and took an excursion to Bay of Fundy, Grand Pre & Winery which was a nice trip. On 10/13/16 it was Bar Harbor ME to see Acadia Park and a Lobster Roll at West Street Café. The Blueberry pie is to die for! On 10/14/16 it was Portland ME and a visit to the Bush Family Compound. On 10/15/16 it was Boston and a Duck ride and a visit to Quincy Market. 10/16 &10/17/16 were two PLANNED days at sea. On 10/18 we got to Port Canaveral and visited the Kennedy Space Center. While having dinner at 6 PM and awaiting a 7 PM departure we had a complete power loss due to diesel failures. Around 7 PM the captain announced all power was back but the navigation system was not working. They did not know how to restart it and were trying to get a tech dispatched to the ship. Around 9:30 PM the captain announced a tech talked them through the restart and that the ship would be able to reach our final destination of Ft. Lauderdale on time. Early in the morning the captain came on the PA and announced that during the night one of the diesels failed again and we would be late to port. Further he said if you bought your plane tickets from HAL that your flights were already rebooked if needed. For folks who booked their own tickets should rebook if the 2 hour delay would impact you. Fortunately our flight was such that we OK. Thank God the engine failures did not happen while we were in the 30 foot waves and 95 mph winds. Had I been told 6 days at sea there is no way I pay the big bucks this cruise cost. HAL needs to seriously consider putting this ship into dry dock for major mechanical maintenance! The food on HAL has continued to decline except for Canaletto (+$10), Pinnacle (+$25) and Le Cirque (+$49) per person. I would never sail on this ship again until it has been mechanically rebuilt. Read Less
Sail Date October 2016
My DW and I both wanted to see the changing of the trees so we booked this cruise (and indeed the trees were wonderful). The Zuiderdam was the HAL ship we sailed on years ago and enjoyed so much that we have been sailing on HAL ever since. ... Read More
My DW and I both wanted to see the changing of the trees so we booked this cruise (and indeed the trees were wonderful). The Zuiderdam was the HAL ship we sailed on years ago and enjoyed so much that we have been sailing on HAL ever since. We are both partly retired and can go when we find a cruise to interest us. For us the flying is usually the worst part of the adventure. We arrived in Quebec City by Flight Ease late in the day and went straight to the hotel by transfer. The trip had a stop in Toronto where we did customs and nearly missed our next flight. We stayed at the Hilton and it was good. Just know that eating at the hotel is way expensive. Embarkation went smoothly although slowly. It seems we showed up at the same time as everyone else. Disembarkation at the trip's end was very fast for we chose to do luggage direct and not have to fuss with any bags or carry-ons. The cost is minimal. I would like to take a moment here to let you in on a secret. If you let HAL handle the flights, transfers, excursion, & hotels, going on the cruise is much less worrisome. If things happen while cruising (and did they ever!) HAL takes care of all the details. Same goes for excursions. We missed two ports because of a depression (Hurricane Matthew) in which we had booked excursions and the refunds showed up on our statements in good time. Good luck for those who booked their own for HAL could have cared less. There are real advantages to spending a bit more to book with the Cruise Line. To sooth the pain of missing two ports in a row, we were given a free mimosa. Thanks a lot HAL. The room (4139) is large enough and I think larger than the rooms we have booked on other ships. The balcony is plenty big and has baffles for privacy side to side and for protection from wind. Only some privacy from above as the balcony sticks out more than the floors above. It may be a good bit larger than the rooms on the upper decks.The bath room has problems. If you take a bath, you must use the showerhead to fill your tub. If you take a shower, the water drains real slow and you stand in it up to your ankles. The mirror will be fogged over for the vent in there didn't work at all. The toilet had a button to push and it didn't work. A call to the service desk had a man there to work on it and it did at least work if not well after the visit, and the front desk called to make sure we were pleased. The room is across the hall from behind the elevators and above an exit door to the Promenade Deck. Neither caused us a moment of trouble. In fact it was a real handy spot. Do understand that I'm not young and my hearing isn't all it could be. Most of the noise we heard was from our neighbors allowing their doors to slam. I would book that room again without hesitation. The MDR was a bit of a disappointment as there were a number of large groups on the cruise that wanted to sit together at meals. We like to visit with other folks over a leisurely meal and that pretty much didn't happen. The meals were tasty and the menus were varied. The Lido had a wonderful breakfast (although crowded) and the other meals were just OK. I did leave a small amount of ice cream for you. The Dive-In had good burgers & hot dogs. The Pinnacle Grill was very good. The entertainment was hit-and-miss. Some shows were OK, most were - well - not. There was a stand-out excursion in Boston. It was the "Duck"! The cruise around town was a bit long but the cruise in the James River was long and wonderful. I recommend this one! The Captain took us into a depression with a top wind of 90MPH. I can't see any need to have done that. We were in that for the better part of 3 days. Missed two ports. And it was rough. Remember that the majority of folks on this cruise were elderly with mobility issues. What was the Captain thinking? The rest of the cruise was in mild seas with sunny days. Just perfect - Almost. In Port Canaveral we had an electrical blackout. The power was back on in less than an hour but then the Navigation System wouldn't work. We left port 3 hours late with a promise to use all the engines to get us to Ft Lauderdale on time. Nope! Generator failed. Arrived +/- 2 hours late. HAL worked overtime for us (we had Flight Ease & Baggage Direct & a transfer). DW says never again on the Zuiderdam. Well, I won't hold her to that. There were many negatives but many plusses too. Read Less
Sail Date October 2016
Given the Zuiderdam's age, and taking into consideration the reports that the intended updates were not fully realized on the last scheduled dry dock due to a labor strike, the ship doesn't look as worn as you might think. Of ... Read More
Given the Zuiderdam's age, and taking into consideration the reports that the intended updates were not fully realized on the last scheduled dry dock due to a labor strike, the ship doesn't look as worn as you might think. Of course you can easily see signs of age and wear and tear, but nothing to spoil a cruise, assuming reasonable expectations. Having said that, the realities are this: 1. Food is generally OK to good, again assuming limited expectations. The Pinnacle Grill was better than we expected, based on a disappointing prior experience. Canaletto was good but should be better. On the two occasions where the Lido stepped up and offered ethnic options and therefore some much-needed variety (more please!), the Indian and Indonesian / Polynesian / Malaysian were a real treat. Their so-called sushi offerings aren't really, to anyone who likes sushi. There are too many half-hearted attempts, I can't help but wonder if this is to avoid offending the culinary sensibilities of heartland Americans? The tex-mex taco bar on the pool deck and the Dive In burger bar were welcome havens, but it's too bad that the Dive In shuts down at 5PM, there were times when nothing of interest appeared on either the Lido buffet or dining room menus, and a burger would have been a welcome option. By comparison, we loved the Tamarind restaurant on the Nieuw Amsterdam, It provided much-needed variety. So all said, HAL needs to provide greater culinary variety and elevate its' menu standards above the level of OK. 2. Entertainment was limited and of generally poor quality, with the exception of the band in BB King's, which was exceptional. My only beef there was that BB King's is promoted as a blues club, but the set lists are predominantly popular R&B standards. So a bit of bait and switch. I understand that the R&B hits are popular for a reason, and promote dancing. Fair enough. But could we please have a little more blues? The only show in the main theater that we didn't walk out on in the first 15 minutes was a talented performer and his wife who performed Beatles hits. Sure, it was cruise-ship level entertainment, but wholly successful as such. 3. Having complained about food & entertainment, I can't say enough good things about the service staff. From the room stewards to the food & drink servers, to the ever-present maitre d' (?) in the Lido buffet / Canaletto, the staff is consistently warm, smiling, genuinely friendly and quick to assist in every way. If HAL is weak on entertainment & menus, it's strength is its' staff. Every thumb up. Read Less
Sail Date October 2016
My wife and I booked this cruise for its itenerary and the chance to see some fall colors. Dining in the main dining room exceeded expectations. The food and presentation were very good and the wait staff seemed generally very efficient. ... Read More
My wife and I booked this cruise for its itenerary and the chance to see some fall colors. Dining in the main dining room exceeded expectations. The food and presentation were very good and the wait staff seemed generally very efficient. We had open seating and shared tables for almost every meal. A low pressure front with very high winds and seas caused us to miss 2 ports which was understandable but disappointing. Additional disappointment came in the poor entertainmen options and complete lack of guest speakers to offer enrichment talks on the history and background of areas visited. Our cabin was fine and the ship, although old appeared to be in good shape. Service from the staff was also very good. Still this particular cruise will not be rated as one of our favorites. Holland America appears to be cutting corners in too many areas. They need to improve the entertaiment and shipboard activitis that are available without additional fees. Like a zumba class. Read Less
Sail Date October 2016
This cruise is the only one I have ever taken that was just average. It was a dissappointment. Missed ports, storms, power outages, late to port, chaos at disembarkation and no compensation other than a glass of alcohol for nondrinkers ... Read More
This cruise is the only one I have ever taken that was just average. It was a dissappointment. Missed ports, storms, power outages, late to port, chaos at disembarkation and no compensation other than a glass of alcohol for nondrinkers and refunded port fees. The Cabin and dining staff were as always, top notch. They always seem to be their very best and make the ship the best experience they can. I enjoyed the entertainment and have no complaints. Disembarkation was terrible, not because we were so late, but because I was standing there, NO ONE was going through, my bags had not been checked and I had to report to the airline ticket counter and even though I explained this, they smuggly made me wait 5-10 more minutes (with no one going through) and THEN called my color. Ridiculous! I really feel we should have been issued a future credit of some kind for all the negatives with this cruise. Read Less
Sail Date October 2016
Had a good time on this cruise, we were definitely in the younger group (and we're in our early 60's) so it was sometimes a little slower than we would have liked but on saying that there were no noisy parties etc going on into ... Read More
Had a good time on this cruise, we were definitely in the younger group (and we're in our early 60's) so it was sometimes a little slower than we would have liked but on saying that there were no noisy parties etc going on into the night! Had a few things happen that we haven't had before. Missed two ports because of weather, was pretty rough at some points. Power failure on our last night so a few hours late leaving Port Canaveral then engine trouble overnight so late getting into Ft Lauderdale. This didn't affect us as we had a late flight. Quite a few medical emergencies but to be expected with the age demographics. That out of the way, we had a great time. Our cabin was good - 4143 - had a lovely big balcony which we used quite a bit. Was in good shape, no strange noises from above or below, lots of storage and closet space and bathroom was fine. Cabin steward was great, as always, he's there when needed and does everything without us having to ask. Food was good in the MDR and the Lido, used the Mexican buffet and the burger/hotdog places a few times. Liked the MDR for breakfast. Staff were always helpful, happy and went out of their ways to do anything they could for you. Only complaint was the Lido closed at 8pm, on most cruises that's when we would be thinking about dinner. Always felt rushed, we like to be on our balcony as the ship leaves port and for as long as possible and then go for a quick dinner in the Lido but didn't quite work that way on this ship. Entertainment was so-so. In the theatre the best act was the couple who sang Beatles songs. The singers and dancers were quite good but its always the same old stuff!!! We're not really into jugglers and comedians. Loved the guys in the BB King Blues club, went there every night they were playing, very good. Casino was pretty good to us. Overall everything went pretty well, we found the ship in better condition than expected. Staff were great. Food was good. Entertainment okay. Ports were good, too bad we missed Charlottetown and Sydney but wasn't the captain's fault. He kept us up to date on all problems with the weather, change in ports, electrical problems etc and for most of us that's all we want - to be kept up to date. Would take this ship and itinerary again. Read Less
Sail Date October 2016
We were excited to cruise on the Zuiderdam again, this time for the Canada/New England Cruise. We came in to Quebec a few days early to enjoy the city and wish we had a few more days - Quebec City was delightful and autumn is a great ... Read More
We were excited to cruise on the Zuiderdam again, this time for the Canada/New England Cruise. We came in to Quebec a few days early to enjoy the city and wish we had a few more days - Quebec City was delightful and autumn is a great time of the year to explore it. On the day we left port we got the ship early only to be meet with long lines for the taxi to get in, then long lines and confusion inside. We were told to sit one place to wait, then other people who came in long after us were taken on first. Not a problem of the cruise line, but rather the people in the port building. Once we got past the people from the port and to the HAL people things went smoothly. The line then went quickly and we were on the ship and in our stateroom. Our luggage wasn't there yet, but our room was ready and we went to enjoy lunch and when we got back the luggage was there. Our cabin was on Deck 7 and was wonderful, Our room stewards were top notch and we never wanted for anything. Our dining stewards were both excellent and very attentive. Entertainment was OK - not the best I've seen on a cruise, but definitely not the worse I've seen. One of the problems we encountered was a weather problem and we missed two ports because of it. Despite two + days of high winds (over 90 mph) and high waves, I never felt threatened or that we were in danger. One night it was so rough, things came out of our closet and things crashed off the shelves (our fault for not putting them away knowing the seas were rough). The other problem was our last night. It was almost time to leave Port Canaveral - we were enjoying dinner and the ship lost power. After less than an hour the power was back on. During this time, dinner service continued and there was no disruption there. But it did leave the ship with navigation problems and we couldn't leave port. After about 2 hours the problem was fixed and off we went. But then early in the morning we were delayed again, this time by a failure of one of the diesel engines. We did get to Ft. Lauderdale in time to make our flight connections, etc. The thing that impressed me thru all of these problems was the staff and crew - they all continued to be pleasant and helpful to us. Was I disappointed to miss two great ports? Certainly, but all in all it was a good cruise. Would I go on Holland America again? Of course. Would I go on the Zuiderdam again? - I'd have to think about it. Read Less
Sail Date October 2016
We were looking forward to a "Fall Colors" cruise. It was our second HAL cruise, the first being aboard the Neuw Amsterdam. Enjoyed Quebec City and Saguenay but then got hit by a "subtropical depression" and missed the ... Read More
We were looking forward to a "Fall Colors" cruise. It was our second HAL cruise, the first being aboard the Neuw Amsterdam. Enjoyed Quebec City and Saguenay but then got hit by a "subtropical depression" and missed the next two ports of Charolettown and Sydney due to hurricane force winds (up to 90kt.s and 30-40ft. sea!) but ship handled it well and crew was confident and helpful for the 60 or so hours of the storm. Even all but two of the BB Kings entertainers showed up to preform. After that all was OK until Cape Canaveral, where we had a power failure and a three hour delay on leaving port. Power failure cause a long delay in receiving Disembarkation and luggage documents until 10pm. That night at sea there was another engine failure and we limped into Fort Lauderdale this morning late, tired and happy to get on a plane home. Would we take another cruise, Yes. Would we cruise on another HAL ship. Yes, would we cruise on the Zuiderdam again. ???? Probably not. Read Less
Sail Date October 2016
This ship was very dated, worn and grubby. It was advertised as being renovated recently but there was no sign of anything renovated at all in all public rooms and cabin. They took extra money from you for everything including bottled ... Read More
This ship was very dated, worn and grubby. It was advertised as being renovated recently but there was no sign of anything renovated at all in all public rooms and cabin. They took extra money from you for everything including bottled water, an extra dish to share for 4 in the main restaurant and other small things that would be free on other cruise lines. The dining was very average and even in the much hyped Pinnacle Grill, the food was ordinary. I ordered a steak which was totally inedible being all fat and gristle. The rude waitress whisked the plate away with a dirty look and no apology. The shore excursions were very expensive and most had to be taken from a tender which meant being there 1-1.5 hours earlier than advertised. The service was average and at times they seemed disinterested in assisting with anything. I would never go on Holland America again under any circumstances. We will stick with the cruise lines we know that will be of a much higher standard for the same or lesser cost. Read Less
Sail Date September 2016
My hubby and I (ages 62 and 70) recently returned from a 10-day Canada/New England cruise on the Zuiderdam. This was our 3rd cruise with Holland America and for the most part we were very pleased. We picked this cruise mainly for the ... Read More
My hubby and I (ages 62 and 70) recently returned from a 10-day Canada/New England cruise on the Zuiderdam. This was our 3rd cruise with Holland America and for the most part we were very pleased. We picked this cruise mainly for the itinerary/ports of call and truly enjoyed getting to see a bit of all of them. Our embarkation was a breeze. BY the time we reached Quebec City, it was 2 in the afternoon, so there was no line up at all to get onto the ship. Our room was ready for us as soon as we boarded. We had chosen an inside cabin this time for a couple of reasons. One- it was more affordable. Two - we have friends who told us that since you're rarely in your cabin anyway, why not just get an inside one and save the $$? So we did. We looked at the cabin layout on the cruise line website, and went ahead. Unfortunately, our cabin was NOT laid out in the way which was portrayed online. It was very small, no couch, and a small amount of room on either side of the bed. Hubby said it was like a "broom closet with a bed". Okay, so this was our choice but I must say, we were disappointed. Despite the room like an office cubicle, we had excellent service as always with our room steward. The service on this ship is one of it's biggest perks. The bathroom by the way, was your basic cruise ship bathroom - functioned perfectly - no issues. We had "as you wish" dining which was great. We only had one evening where we had to wait to get a table.... but keep in mind that we were willing to sit at any sized table and visit with folks and never did request a table for two - so I do not know how long that wait may have been. We did not go to any specialty restaurants on this trip, so cannot speak to the Pinnacle Grill or Canaletto. We ate in the main dining room most nights and the service as well as the food was excellent. It was fun (for us) to meet lots of different people every evening. We did eat in the Lido one evening and even that was good. We had Lido breakfasts every day and the food was consistently good. The folks that work in the Lido were so nice every day. Since our last cruise (3 years ago) we noticed that they changed the way the Lido works. You no longer EVER get to serve yourself. I'm sure there are many reasons for that.. less chance of Norovirus being spread around, and less food waste by people who take WAAAAAYY more than they really can eat and heap it up on their plate. The evening entertainment was so-so. I'll admit we weren't intrigued enough to go more than three evenings, so I can't speak to all the acts. What we saw was not horrible, but it wasn't amazing, either. Considering we do not go on a cruise for the evening entertainment, it really wasn't a big factor for whether we enjoyed the cruise or not. I do have to mention the Piano Bar, however. Our tablemates one evening encouraged us to go with them to the Piano Bar after dinner - telling us that the pianist was fabulous. We went, stayed about half an hour (all we could take) and left, along with a lot of other people. The pianist could play the piano, but he could not sing - yet he "sang" to every song, and in a rhythm that was his alone. It was impossible to sing along, which is probably the main reason folks go to listen to "James Taylor, Jim Croce, & John Denver night". Each night the Piano Bar had a theme, and while it sounds like it would be an enjoyable evening, it was not. We overheard some passengers saying that they were disappointed with the entertainment on the ship, and we asked if they meant the evening productions/acts? They said no, there just wasn't "enough going on" for their taste, and what was going on, all happened at the same time. We felt differently - there was plenty going on in our opinion, but it just goes to show that two couples can view the same cruise in different ways. Nearly every day we went up to the Crow's Nest for afternoon "Happy Hour". Since we didn't buy the drinks package, Happy Hour was a great deal for us. From 4-5pm you could buy one drink and get the next for a dollar. The only caveat to that was: if you bought, say a Stella beer, and your partner wanted a Corona, well, that was NOT ALLOWED - even if they were the exact same price! You had to get two of the exact same drink! Hubby could not get a glass of red wine and I a glass of white wine. Nope, it had to be the SAME thing. Thought that was kinda strange and somewhat annoying. Still, we did take advantage of the Crow's Nest happy hour often. Great views and comfortable seating up there! In regards to shore excursions ---- We had 7 ports of call on this trip. We purchased 3 excursions from the cruise line and 3 we bought on our own. One port we bought nothing and decided to "wing it". All our excursions were purchased prior to leaving home. We were pleased with all our excursions except one. I will go over them briefly. In Quebec City we bought our own "Walking Tour". It was SO informative and the guide was excellent. It was advertised as a "leisurely walk from the top of the old city to the bottom". Well, that it was NOT. We walked UP many stairs and many hills, and finally after 2.5 hours made it to the bottom of the old town. It was a great tour despite being somewhat different from the description. In Prince Edward Island we did an Island Drive and Anne of Green Gables House tour, through Holland America. This tour was great and totally enjoyable. Loved seeing the countryside of PEI! IN Sydney Nova Scotia we saw the Celtic music show, featuring fiddle players. LOVED this!!! It was purchased through the cruise line. In Halifax Nova Scotia we were on our own. We'd been to this port before and had seen quite a few of the main points of interests, so we walked less than a mile from the cruise ship terminal to the Maritime Museum of the Atlantic. Very interesting and well worth the $9 Canadian to enter! From Halifax we went to Bar Harbor, Maine. I did a lot of research regarding which tour to take and noted that some of the cruse line sponsored tours did NOT get to the top of Cadillac Mountain in Acadia National Park. This was one place I truly wanted to see, so we booked independently with Oli's Trolleys. Great choice!!! The walk to the Oli's Trolleys pick up point was about a block from where the tenders were brought to shore. Loved everything about this tour for sure! Next port was Gloucester, Mass. Here we'd arranged a tour through the cruise line to see Gloucester and nearby Rockport. Our "tour guide" was probably the worst we have ever had on a trip. She was practically useless, pointing out her family home, where she went swimming every single day of the year, etc. When she did try and point out an interesting monument she'd say -"and over there is the pole they grease every year and people try to climb up......" We never figured out where "over there" was. The driver of the large bus was also scary. He had numerous instances where he had to struggle to turn the bus around, and once, while parked in Rockport, the bus was actually hit by another bus. After that, the driver moved our bus closer to the curb (where hit should have been all along). We enjoyed Rockport a lot where we had 1.5 hours on our own. It just goes to show that you don't always get a tip-top tour when booking through the cruise line. Our last port was Newport Rhode Island. This tour was booked on our own and much cheaper than similar tours offered by the cruise line (as is often the case - just a fact)! We met our bus driver a short one block walk from where the tender docks, and had a wonderful tour through Newport and then The Breakers - one of the famous mansions. Fabulous tour!!! Regarding tender ports: This trip had 3 of it's stops as tender ports. We will never do this again. Getting to shore on a tender became a big hassle, particularly at the last port, Newport RI. There were some "technical issues" with the tender boats - which are actually the ship's life boats. We noticed plenty of "technical issues" with these boats, and yes, we did mention it to the cruise line - as they double as our life boats in an emergency! One boat in particular did not have a hatch that sealed, and sea water came rushing in (onto tender passengers!) whenever a small wave broke across the tender's very low deck. Some people got drenched from the knees down. All in all, we were pleased with the trip and know that our biggest complaint - our small room - was our own doing. We'll definitely go back to a balcony cabin next time! We loved this itinerary and totally enjoyed getting to see all of these great places. The Zuiderdam itself is a very nice ship and yes, we're very happy we went! Read Less
Sail Date September 2016
We have been on a couple of Holland America cruises in the past which were charters for The Jazz Cruise and were always a little disappointed in the food and service. But we figured that this was because The Jazz Cruise is a chartered ... Read More
We have been on a couple of Holland America cruises in the past which were charters for The Jazz Cruise and were always a little disappointed in the food and service. But we figured that this was because The Jazz Cruise is a chartered event and they went a bit cheap on these things. We were right. The food, service and ship were excellent. We usually ate in the specialty restaurants and they were excellent. We never eat in the main dining, so we have no input on that but the buffet was really nice. There seemed to be an overall lack of musical entertainment though. The band played in the Queens Lounge now and then and were pretty good. There were some string players in one of the other lounges now and then. But even the background music in the bars was uninteresting. The ship was very nice and smooth sailing even though we had a bit of weather. Embarkation was one of the easiest we have ever had but this was most likely because we boarded in Quebec and the ship already was pretty full with people doing back-to-back from NY city. The Queens Lounge was our main hangout, the staff there was fantastic and brought us lots of hors d'oeuvres, very nice people and great food. We did a couple of on-ship events. They had a Le Cirque diner in the steak restaurant which I highly recommend, if it is available, for an extra charge. We also did a beer tasting and a scotch tasting event. The scotch tasting was very informative since I don't normally drink liquor. We also loved their Italian restaurant. We had a standard balcony room which was on par with most we have been in. Don't over-look the lower level outside cabins. The location is great and the room sizes are very nice. A balcony is nice but we find that we don't use it very often. The inside staterooms on the lower level are huge if you can get by without a window. We haven't gotten to that point yet. This is a great line to use, they don't hassle you with photos and all the things you normally find in the "family" cruises though all of this is offered if you want it. If you want a relaxing cruise without all the normal noise, this is the cruise line. Read Less
Sail Date September 2016
We had not ever toured the NE coast of the US or the Maritime provinces, so this cruise leaving from NYC and calling in MA ME and NovasScotia and Prince Edward Island was a treat. Then sailing up the St Lawrence seaway into Quebec was ... Read More
We had not ever toured the NE coast of the US or the Maritime provinces, so this cruise leaving from NYC and calling in MA ME and NovasScotia and Prince Edward Island was a treat. Then sailing up the St Lawrence seaway into Quebec was interesting. Quebec City is historically appealing recalling grade school history of the Colonial period of both the US and Canada. Amusing hearing French spoken and being in a French inspired city and knowing we,e still in N. America. We had hoped to see the changing of the leaves but we were too early. Sailing later in September would have been better or October. We heard later sailors did see more color but also more rain and overcast sky. We had beautiful warm clear days. The SS Zuiderdam was about right for our tastes. Decoration was a bit garish is some respects but service was first class. Entertainment was just enough, we really enjoyed more the cocktail hour piano and violin duo in of the lounges. Piano bar and dance combo were adequate. Limited stage productions were Ok, we did not expect or want Broadway or vegas style. The passenger list of about 1800 was about our limit. W can't imagine a ship of 000 to 5000 as being very enjoyable. We did not need a lot of extras. We enjoyed the experience and would sail HA again. Read Less
Sail Date September 2016
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click