I wanted to write this review because I saw a number of poor ratings for Holland America and since we had a good experience, I thought it would be fair to write a good one. This was our first cruise with HAL and we were on the Zaandam. This is a beautiful ship with a musical theme. We liked the baroque organ. We ran into two storms on the Pacific Ocean with 6.5 meter waves and the Captain changed ...
We recently returned from a partial Panama Canal transit aboard the Zuiderdam. This was our tenth cruise on a Holland American vessel and as always we were very satisfied with the voyage and especially the service. On the one occasion when we complained of an issue, after resolving the issue, Holland America staff made multiple attempts to follow up to ensure we satisfied and even sent a ...
We do an annual late winter cruise every year. We've traveled mainly on HAL, and have been pleased with the smaller ships and good service. This year we did the full transit of the Panama Canal, leaving from San Diego.
We splurged this year on a Neptune suite. We have had one in the past, and really enjoy the bigger room, but especially the larger balcony. They are twice the size of the ...
Our trip consisted of a group of 8, all arriving from different destinations across Canada.
We had a house rented in Fort Lauderdale for 3 days before the cruise, a lovely home within walking distance to the beach. Good thing we had 3 days, because of weather we where delayed by over 24 hours. We embarked the ship in groups and met up in the buffet for lunch. Our bags arrived quicker than ...
We wanted to see Panama Canal, particularly the old part of it. I have done one passing in my previous career at sea more than 30 years ago, on a freighter.
Since HAL had a good itinerary suiting the best for our schedule and that there was so good ratings with HAL with travelers with similar preferences we did not hesitate to book this trip, our first on HAL.
Our preferences were quite ...
I chose this cruise because it the most interesting, historical cruise to celebrate my retirement! Loved every minute of it. We are big fans of Holland America, especially the Nieuw Amsterdam ship. Embarkation and disembarkation always go smoothly. People! There are thousands of people in the cruise terminal. You have be patient and get a grip! You are not the only person on this ship! The ...
The Panama Canal was exciting.it was awesome to see how it was done,
The crew on the ship was fabulous expecially as follows
Danny , was so amazing always making sure everything was okay, and went out of his way to make you feel so welcome and enjoyable
Rene our drink guy , was so informative of drinks , wines ,if you weren’t sure what you liked he was sure he’d bring something you like ...
Our group chose this cruise unanimously in spite to the fact that at least 6 of the 26 of us had been through the Panama Canal on a cruise before.
We had excellent cabin and dining staff. Brilliant Entertainment!
The dining menus were up to par as we had experienced on the previous 4 cruises our group had taken on Holland America. The food quality in the Main dining room and in the Lido ...
We continue to chose Holland America for the customer services, dining experience and how they prioritize you and your experience. The comedian (Andrew Kennedy) was hilarious. Holland America is really trying to appeal to a younger crowd, which I appreciate.
We have traveled Holland America with our daughter, who is now 14, since she was 9. She has always enjoyed Club Hal. She prefers to ...
We had taken 4 cruises together as a couple, 3 of them on HAL. We were excited to book our first transatlantic and maiden voyage on the Nieuw Statendam. My parents were avid cruisers and their first was on the Statendam in 1972. Also, my oldest brother and sister-in-law did the maiden voyage on the Koningsdam and raved about the experience. We didn't have many expectations as we like being ...