I have been cruising Holland America for many years and have watched the service and food go down hill to what I would say was second rate.On this last cruise I had no hot water for 12 out of the 14 days of the cruise. Others complained that their toilets would not flush for days . This was just the starter. The food was mainly institutional quality, cold and portions small. Service was ...
This ship docked at Tampa from Europe with 80 cases of the rhinovirus, so boarding was delayed by hours and we waited outside in the heat in lines for over 2.0 hours as the cleaned the boat.
First this was HAL maiden voyage from Tampa, this ship had people on it from from Europe, so you really had a mix of people, but 95% were over 65yo and over, wheelchairs, walkers, canes and very pushy, and ...
We went with another couple (dear friends) who had never cruised before. I made all of the arrangements, and therefore, felt somewhat responsible for everything surrounding this Panama Canal cruise.
The embarkation process, the friendliness of the staff, and the condition of the ship was exceptional. That's where it stopped! I think the entire experience was that of "cheapskate".
1. They ...
Cruising the Panama Canal had always been on my bucket list and a year a go decided to book it with our friends. We chose this ship because it came back all the way to Seattle which is close to home. This was our 20th cruise and the 9th with Holland America. While we liked the itinerary and the ship is beautiful the service and dining in the main dining room and the lido was poor.
I cannot ...
We have been on 15 previous cruises and this one was far and away the worst. We stayed at the 17th Street Embassy Suites in Ft. Lauderdale the night before embarkation and taxied to Port Everglades for a very smooth process of boarding our ship, Holland America's Zuiderdam. Cabin 8063 was clean, comfortable and spacious. The veranda was large with comfortable seating. Our luggage was delivered ...
We took a family cruise on 2/05/16 which consisted of my parents (mid-60's), my sister's family (early 30's with a three year old) and myself and husband (37 & 45). Even my parents said they felt extremely young on this cruise considering it seemed the average age was 85+. We have cruised Carnival, Norwegian and now Holland America, and I will never do another Holland America cruise. The main ...
Having sailed numerous times (over 200 days) on Holland america I think I can safely say they have dropped from a premier cruise line to a mediocre line. Upon arriving I was told that I was only a 3 star Mariner and I could wait with everyone else. Nice remark. I think I saw beef once on the 10 days. The line ha s changed over to pork, lamb, chicken and turkey. It does get old the same ...
This was the 2nd time on Zuiderdam as mom wanted to see the Panama Canal AGAIN. Embarkation was a breeze, and right to our room at noon.
The ship is easy to manuver around, but even with an update she is nothing special.
All the positives.
1. Oceanview room was nice
2. Entertainment was good.. singers and dancers, a comedian, A group called Synergy from America's got talent, B.B. ...
We returned to Holland America after several years of cruising with Celebrity and Viking River Cruises. We had sailed previously on the Maasdam, Noordam and Rotterdam. My wife approached a return to Holland America with some skepticism because she felt the cruise might be a bit geriatric for us.
We were very pleasantly surprised. The ship was well-maintained, the staff friendly and efficient, and ...
The Zuiderdam on this cruise was somewhat lacking. We were in a Signature Suite and the stewards were just OK.. I have had much better service on a Carnival ship. The people that brought the breakfast to the room could never get the order correct. There was always something missing. The entertainment was ok at first then got to the point of being very mediocre. The BB King blues club was a joke, ...