We were advised that Holland America was the only way to cruise. This is a smaller ship which was just what we wanted and the Panama Canal had been on our bucket list for some time. We extended our cruise up to Vancouver bringing it up to 19 days in total. The crew were the best we have ever encountered on any cruise line and couldn't have been more helpful and friendly. Unfortunately the ship ...
Our cruise was chosen for Itinerary which included Panama canal and reputation of HA for good food. However unknown to us the ship was due to go into dry dock at end of cruise. Presumably to cut time in dock and costs the crew were constantly carrying out noisy chipping / grinding of rusting paintwork, cutting / welding with debris falling down onto public areas. On one at sea day when I ...
14 of us book a cruise from our bridge club. We notified HAL we needed a table and bridge supplies and they said "no problem" Had we known they wouldn't supply anything we could have brought our own stuff. This where the bad started. LIES, LIES, LIES after they get you money your just screwed. At one point of the cruise at port the closed the kitchen for hot foods saying the power went out. MORE ...
We like cruising and had the opportunity this year to cruise over Christmas - looking for R&R, we chose the Panama Canal cruise which had a number of sea days.
Staff were always pleasant but it was 50/50 as to whether a request would yield a positive result - perhaps a language problem but it felt more like a management decision to not give staff any discretion in dealing with guests.
The ...
We chose to cruise with Holland America because their advertising would have you believe their standards are superior.
We were able to board fairly early - around noon, I believe, and probably could have boarded sooner, had we been able to arrive earlier.
The saving grace of the cruise was the service - from housekeeping to dining to laundry - those probably benefitting the least, ...
Took a 21 day Panama Canal cruise from Vancouver to Fort Lauderdale. The ship is nicely decorated with some lovely flower arrangements & art & it is in relatively good working condition. Our cabin was well cared for but we found the pillows & linens to be in poor condition. Pillows had stains & no support. Stains on the duvet as well.Our bathroom shower curtain had black mold on it. It was ...
HAL used to have great service and class. This was a 34 day cruise from San Diego, Calif. to Rio de Janeiro. On the first half from San Diego there were no activities except for trivia and unhosted cards.But there were a lot of opportunities to spend your money at bingo and on all the sales going on. It was like a floating Walmart. At the pool, it was difficult to get a glass of water or iced ...
That was our second cruise with Holland America, out of tens of cruises with 10+ cruise companies over the last 20 years or so. First Holland America cruise was aboard the Maasdam, years ago, and it was a pleasant experience. We choosed this second one based upon our prior experience and because we wanted a cruise back home, from US, along South America's Pacific coast - the 34-day San Diego to ...
I had not sailed this portion of coast north of Valpraiso. This trip from San Diego to Valpraiso was changed or diverted from Valprqiso to San Antonio two weeks before us all being willing to npay for decent food by going to a sailing. Many of us had prepaid car and hotel reservations in or near Valpraiso that were non refundable. We spent $150 USD getting backce t way.o our hotel and rental car ...
Very disappointed with Holland America. They were recommended to us, but were woefully lacking. No zumba/keep fit/water aerobics/dance classes/dancing, and if you wanted to do a yoga class it was charged for.
They put on 4 of the acts twice in the same week; never heard of that before.
Totally boring and with only 2 generalist entertainments staff. When we asked about it, we were told ...