Holland America Line Pacific Coastal Cruise Reviews

After having itineraries to Istanbul changed two years in a row, we had ‘some’ cruise credit expiring. The pacific coast cruise seemed like a remedy & we’ve never been on the Koningsdam. Perhaps the larger ship just isn’t for us. The crew seemed to be training while this ship sailed which resulted in inefficiency. Particularly popular food items frequently became unavailable. Long lines & ...

We've sailed on many HAL ships over the years and have to say we'll never sail again on the Konigsdam. Although the food was excellent, they've cut service to the point that hour waits for dinner were normal. Waiters and staff were obviously stressed and had too many tables to serve. I actually had to go to the assistant maître d' to get a coffee cup refilled at breakfast. No chocolates on the ...

Paid for services not provided. The whole week the food was cold 95% of the time, fries cold like they just came out of the fridge, no options for food allergies or representatives did not understand, advertised room service but no one answered. I got sick the first day as food representative told me food was gluten free and turns out it was not. Days on port were cut hours and excursions ...

We travelled as a party of 9 and had really looked forward to seeing Alaska with Holland America. Boy were we disappointed. Every show, talk, movie on the cruise was an attempt to sell something. Although we are used to cruises and expect this to happen, their selling attempt was too blatant and started to ruin our experience. A season on the history of diamonds led to a pushy sales effort ...

We had used Holland America about 14 years and decided to give it a try once again as a lot of our friends were going on this cruise and it was just a 1 day cruise Embarkation:- we had arrived at about 3 the embarkation process was very smooth and we were on this ship in less than 15 minutes. We did find it odd that held on to our passport and Green card and gave us a receipt for just the ...

We chose this cruise for a girls getaway because it was a short cruise and was fairly inexpensive. However, I would have gladly paid more if everything could have been improved. The food in the dining room was, on several occasions, cold. The service we received was normally very good except for the lobster night when we had a horrible server - Handri - he acted as if we were inconveniencing him. ...

Wasted vacation of my life. Got the worst cruise ever. Thought we'll have some relaxing ang fun cruise but it was the opposite. I'd been to other cruises and we had a great time and met with some fun people. We don't go on vacation very often and spending all this time and money is a big waste. First of all, we did not have a good sleep because of the loud noises of the wind panel, we got too ...