I sailed on this ship with the same itinerary in November, 2021 and we loved it. So, we decided to do it again on the November 5, 2022 sailing. BIG MISTAKE! Embarkation on day 1 was one hour behind schedule. We had to wait in line in the very warm sun with no shade. We were supposed to depart San Diego at 4pm. We finally made it out of the harbor at 6:30pm. Again, I don't know why we were ...
So we are on a California Coast cruise. Neptune Suite. Have not been on a HAL for 3 years. A lot has changed. New rooms and refreshed ship. That’s nice. No crowded on deck initial safety muster drill. Replaced by scanning your room card at your muster stations. Easier. If you do the Neptune Suite expecting the usual priority boarding, disembarkation, usual exclusive perks, full food selection of a ...
We lost 2 cruises due to Covid and this was our choice to use our FFC.
Embarkation was a mess. We were delayed one hour in the sun, on the pier in San Diego, several passengers were affected by the heat and required the assistance of others in line, there was no Holland America presence to offer them assistance.
We found the crew to be pleasant and friendly.
Menu items in the main dining ...
We chose this short cruise to discover if we liked the Pinnacle Suite before we booked a longer voyage. While spacious and well laid out, the hot tub and music system were broken and unusable. Our friends booked other staterooms and we planned on using the Pinnacle suite for hosting. It's a shame when paying a premium for accommodation that such key amenities are not functional.
The staff ...
Waited 2 years for return of 25% of monies taken by HAL on the same cruise that was cancelled before covid.
Embarkation was hectic as 3 ships were in port at San Diego, however the ship was very clean and the crew were excellent our balcony cabin was nice and stewards were very friendly.
We had anytime dining later in the evenings an had nice tables at the rear window the food was very good ...
I chose this short cruise to introduce a 'newb' to cruising. It was intended to give her a taste of cruising.......more than a one day overnight repositioning. By the time you add airfare to SF, and cost to get home as well as port fee's and taxes that matched the cabin charge.....it all add's up to a 'not cheap' cruise.......it's something to consider---cost to value.
Arrived in SF to find ...
My wife and I are both retired and have been taking yearly cruise for a number of years. We are 3 Star Mariners and this was number 8 with HAL. Last year, we did our second, end of season Alaska cruise with HAL, out of Vancouver on the Noordam, which was a great trip.
We like Holland America because of the older, more seasoned travelers on board and a very high percentage are return cruisers. ...
This is my 3rd Holland America cruise, the first two were also short - but both were great with good food and impeccable service. First I will say that my room steward was STILL amazing; Heri ! Room 3410. Without him this would have been a total loss. I went with 3 girlfriends a a short fun vacation. Well, all fun that was had - was created by us. It started with cranky front desk people with ...
We have sailed HAL before and were satisfied. This was our first seven day Mexican Riviera cruise and it was at an optimal time of the year for us. Problems began before the cruise. We asked for late seating at dinner, preferably at a table for 6. Instead we were allocated open seating. Multiple complaints by phone resulted in rude retorts by HAL personnel. Eventually a written complaint was ...
As this will unfortunately be a review of our rather poor experience with Holland America, I'll start out with the things I think they did well.
I really loved the decor, especially the amount of comfortable seating to be found in the common areas of the ship. Being a social person, it's nice to be able to sit and people watch or read a book in a fabulously stylish yet comfortable chair. It's ...