We were very excited to once again travel on HAL. It had been a few years so were really looking forward to stopping off a several ports in NZ as well as Hobart and Melbourne. Boarding in Auckland was a breeze, everything was well planned and executed by port staff. It was all downhill from there. The weather was on most days terrible but that is what can happen in summer in NZ so we were ...
I'm not normally someone to complain and I generally try to approach things with empathy but I was so disappointed by this cruise.
First of all, we booked my parents (aged 65-70) an accessibility room which was not at all accessible. The cruise line refused any type of compensation even though one of the staff suggested they fight for it. At 6'5 My father couldn't even fit on the bed and my ...
I always tell people to take reviews with a grain of salt - some people are just complainers ... and some see everything with rose-colored glasses. But when the same complaints come up again and again, do not ignore the warnings. The negative comments regarding this ship - are accurate.
1. Noordam is OLD, tired, and worn out. It deserves a major overhaul. Not only is the furniture, art, ...
Couple 60s, 26 cruises with various cruiselines worldwide.
This 10/12/23 cruise was our 3rd HAL cruise and our first since mid 2019. Previously we cruised on the old Statendam and in 2019, Maasdam. Both were excellent, entertaining, enriching, educational overall fabulous cruises.
We had such high hopes for returning to HAL on the Noordam December 10 2023 round trip Sydney-NZ-Sydney cruise. ...
We are New Zealanders and chose this cruise as it left from Auckland and we had cruise credits to utilise. We have travelled on several cruise lines and this was our first Holland America cruise and our last.
Embarkation was at 2.40 pm and with the Verifly app was very quick we were on the ship in 15 minutes. A Negative Pre boarding COVID test was a requirement.
Our first impressions of ...
It took over an hour embarking and we were there when only a few people were waiting. The way of doing things in general appeared much slower than other cruise ships we have been on. The first feed days of the cruise during the day there was always a long line for guest services counter. The guest were mainly older Americans. The entertainment on the ship was very poor, some acts did repeats on ...
I am in the middle of a 67 day HAL cruise from the states all around Australia. This is a bucket list cruise, until HAL put holes in my bucket. No on-board passengers while sailing from the states were allowed to book any excursions in future ports of AU until we reached Sydney. Meanwhile close to 1500 passengers boarding in Sydney had been booking excursions from home, resulting in all good ...
I am a 5 star Mariner and have more than 20 cruises on Holland America This cruise was the pits and our last on Hal.There were Minimal activities or lectures on board .The standard of the food was dismal compare to the cruise I did on the Noordam three years ago which I rated 10 -this Cruise I would rate a 1.The standard of the entertainment was dismal except for the on-board Singers and ...
We we chose this trip because the dates fit perfectly. the price seemed justfiedbut then on bord, the cheapest wine 9 $ the cocktail 10$ always +15% Service. The The wine in the glas was manageable and the alcohol in the Cocktails barely noticeable. None of the tours offered by HAL was acceptable. For a Train ride in Port Chambers charges HAL 390 $, when booking direktly in the station, the same ...
We received an email that boarding would be delayed at the start due to illnesses on the previous cruise. Only a couple of hours so no big deal and we wanted a clean ship. For the first 48 hours the LIDO market food service was limited to being served by crew and no self service. We have been through this on other cruises so we know the drill. The lines were incredible and everything was ...