I am incredibly disappointed, frustrated and feel ripped off that I paid full price for a Holland America Cruise, that did not cater to my age group, and had so many port stops cancelled. On top of this, the Shore Excursions advertised by Holland America on the Navigator App, and website were not what was delivered by the Tour Guides and the Greenhouse Spa experience was also very substandard. ...
My experience on the Nieuw Amsterdad was far from what was advertised. I did not find the dining to be top notch. Pinnicle was very overrated. I tried the porkchop and needed a chainsaw to cut it. My wife tried the Hallibut and it was so dry you could use it as an ink blotter. The main dining room was mediocre at best.
We were at sea 11 days of our 15 day cruise because 4 ports were ...
After booking and paying for this cruise, we got an update stating that our first port of call had been cancelled then a second port of call had also been cancelled, the replacement on the first port had been changed to Seattle, we live in Vancouver BC, the second cancellation no substitute provided. While on the ship other ports had also been cancelled one due to weather one because of civil ...
Left late
Waiting hours for dinners
Rude Hawaii guy
A big sales pitch
Late to first port causing us to miss excursion
Same food over and over
Insulting comedians
Nothing to do on the way back
Running out of stuff
No room people everywhere overcrowded
People holding reserving places with one person for ten or 12 people so you can’t find a place to sit for ...
Let me start by saying that I really wanted and was looking forward to a wonderful cruise. I heard nothing but great reviews (mostly). This whole trip started before the pandemic as my fiancé, and I purchased a 17-day Hawaiian island cruise( we were going to marry and the cruise was our honeymoon) that was cancelled due to the pandemic (No fault of Holland). Long story short after fighting with ...
After having itineraries to Istanbul changed two years in a row, we had ‘some’ cruise credit expiring. The pacific coast cruise seemed like a remedy & we’ve never been on the Koningsdam.
Perhaps the larger ship just isn’t for us. The crew seemed to be training while this ship sailed which resulted in inefficiency. Particularly popular food items frequently became unavailable.
Long lines & ...
We've sailed on many HAL ships over the years and have to say we'll never sail again on the Konigsdam. Although the food was excellent, they've cut service to the point that hour waits for dinner were normal. Waiters and staff were obviously stressed and had too many tables to serve. I actually had to go to the assistant maître d' to get a coffee cup refilled at breakfast. No chocolates on the ...
We chose this 17 day cruise because we wanted to go through the Panama Canal. We took a Holland America sponsored Zip Line tour in Costa Rica(41) of us. A torrential rain was predicted, but we were not made aware nor was the tour canceled.Dangerous rain including lightening dumped on us during the Zip Line. Of course, we were attached to metal lines with metal equipment. There was a flood of the ...
20 day transit from Vancouver to Ft. Lauderdale through the Panama Canal.
This was our 30th HAL cruise, we are both 5 star mariners. Neptune Suite.
Our boarding time was 10:00 am (priority boarding for Neptune Suite guests). We got to the Vancouver terminal at 10 am. Waited about 30 minutes before baggage screening opened. Ushered to another waiting area where we waited another 30 ...
The thing that topped off and overall bad cruise was a bogus charge of $70.21 for the use of our mini bar which we did not use. We attempted to have this charge reversed via our credit card company but HAL responded saying the the mini bar was not included in our drink package. Overall there were too many people on the cruise which made for a feeding frenzy at each and every meal. There was a ...