We cruise a lot and travelled on the Holland America line before covid and it was fine. However this most recent trip was disappointing and an exercise in money-grabbing. The menu did not change the entire trip, that is to say French onion soup was the ONLY soup on offer for the duration - how difficult is it to make another type of soup? On the first day I asked for the herring but was told it ...
Cabin: poorly working A/C, dripping with water on bedding. Moisture running of walls. Overhead bed hinges broken, bed leaning forward/downward. Bathtub would backup off and on. First couple days toilet didn’t work.
Used washroom off exploration cafe, only to have urinal contents flush on pants and shoes. Staff knew of problem, but didn’t correct. Didn’t offer immediate help with clothes and ...
We had a 24 day cruise on Zuderdam some years back and was okay.
Now HAL have add on costs for everything. Food in Lido and Dining Room all unseasoned with the chicken, pork and beef all tasting the same as it was all cooked together.
Sauces are added with a thimble measuring device and are also tastless.
Entertainment mostly guest entertainers that get a free part of cruise. ...
I choose this cruise for one reason only the ports of call, I was excited to get guided tours around, no thinking, no getting lost but after the third terrible excursion, I cancelled the rest of them. Cruise Asia is a terrible provider of excursions and does not even give a bottle of water all day. (note average age of traveler is 65+ and the hottest ports of call in the world)
The literature ...
Last January I traveled from Hong Kong to Singapore on the Volendaam. I have thought long and hard about this review, and I tried to contact someone at Holland America to talk about it, but I got no response better than a brush off "You reported a sharp zip", which is an untruth. It is possible that they did act on my correspondence; if so, they gave no indication of that, so here it is.
My ...
My first cruise on Holland America and my LAST Have done at least a dozen cruises with all companies and this was without a doubt the very worst. The food was dreadful, the photos on HALs website are certainly not from Volendam. Portion sizes are very small and most people ate in the Lido buffet - tell you anything? Cabin was spacious and very nice but one small cake of soap for 2 wks? ( had to ...
This was our first and probably last trip with Holland America. We had previously done a 19 night trip with Cunard which we thoroughly enjoyed. The cruise ticked all the boxes when we booked. It was travelling from Hong Kong to Japan and was stopping at Shanghai, Beijing, Nagasaki and Osaka. The cruise was really a way of getting from Hong Kong to Osaka and the visited ports.
I am just glad it ...
Any relationship is based on trust. After close to 200 days sailing with HAL, I expect that I will be treated with respect and the trust I put into the company to work in my best interest be upheld. I do not know how HAL will heal the distrust I hold after this trip. I realize that Carnival, the "mother-ship" holds all the cards. But as an "almost" 4 Star Mariner, I will not be back on board for ...
I just backed my cruising from Hong Kong-Vietnam-Cambodia-Thailand-Singapore for 15 days by m/s Volendam-Holland America Line.
This is my first time for Holland America Line. So, I was so excited before we cruised with Holland American Line. Before that I have experience with Cunnard, Princess and Royal Carribean even Star Cruise.
1. No entertainment all the time even at sea.
2. Cruise Director ...
When we disembarked in Singapore I was ready to write a really nice review, then we disembarked (reason for the 1 star)
The Food - I didn't take the cruise to eat, and basically the food was good, we had open seating so we were put on the lower lever, and the first night was a zoo, but we believe that was due to the safety training at the lifeboat stations, so everything ran behind. Like other ...