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95 Holland America Hong Kong Cruise Reviews

Last January I traveled from Hong Kong to Singapore on the Volendaam. I have thought long and hard about this review, and I tried to contact someone at Holland America to talk about it, but I got no response better than a brush off ... Read More
Last January I traveled from Hong Kong to Singapore on the Volendaam. I have thought long and hard about this review, and I tried to contact someone at Holland America to talk about it, but I got no response better than a brush off "You reported a sharp zip", which is an untruth. It is possible that they did act on my correspondence; if so, they gave no indication of that, so here it is. My concerns were about poor maintenance and safety. The poor maintenance applied to all parts of the ship. It was very cold throughout the ship for the first few days, people were leaving the dining room to go back and fetch their coats. Anyone with an engineering training kept noticing maintenance tasks that were just not being doing done when they should - engineers are trained to actively look for problems, it becomes a habit. The Lido area was in such a bad way that it just looked tatty. I did raise the issue with the front desk, and with the Lido manager (I think he said he was) but nothing got done. The overwhelming impression I received was that the Maintenance Department was seriously under staffed, or dreadfully badly managed. That was only disappointing. Then we got to Halong Bay and went ashore on a Tender. These Tenders have zip panels (4 in all) in sides for entry and exit which are a vital component of the Tender in a heavy sea. A heavy sea is what you will be in if the ship sinks and has to be abandoned, so it really matters. A heavy sea is what the Tender will find itself in, if during the 10 minute journey to shore it gets caught in a vicious sudden squall (it happens). If the panels don't zip up securely the water floods into the boat and passengers will get washed away. People will probably die. On this particular Tender the zips on the rear port side panel were completely shot, large sections of teeth missing, zip stitching failed and coming away from the canvas. There was no way that panel could have been closed, at all, not even slightly. It was appalling that passengers were being sent out in that boat, it was appalling that the seamen manning the Tender were apparently un-aware of its dangerous state, and were surprised when I pointed it out. It begged the question of who was responsible for ensuring this Tender was in a safe condition. As far as I could work out - no one. OK, one Tender, they got a report, I assumed that they would do what any organization would that has any kind of a safety culture, if one was wrong they would fix it and go round and check all the others. That is what you do, that is safety 101, and if you don't do that sooner or later, you get a serious accident. Then we went by Tender into Danang. This tender had similar problems (forward port side) in that the stitching had failed in three places. If a wave hit that weakened stitching it would rip the rest of it open in moments, and again people would likely be washed overboard. So bad stitching, shouldn't have happened. But it's worse that that. Those tenders are constructed as two fibreglass sections (top and bottom) joined together to form a monocoque structure. In the centre is a 2 metre high vertical steel square section that holds the steering gear and cabling up to the steering wheel on a mezzanine area. That square section also helps to hold the roof up and is an integral part of the strength of the roof of the Tender, the strength of the roof of the Tender that will be vital if a wave lands on it in a storm. The box section was formed from a C (aka U) channel with a plate screwed onto the front with screws every 15cms. That precisely regular distance between the screws tells you that the Engineer who designed the structure calculated how close together the screws need to be to get the full strength of a Box section, and not just the much weaker C section behind it. But most of the screws were missing. Clearly a maintenance worker had taken the plate off and when putting it back again decided he didn't need all those screws to hold a covering plate in place, and didn't bother with two thirds of them. But it's not a covering plate, it's a structural element; it really matters. Further there were no screws at all at the L bend at the bottom (where they were not conveniently accessible), which would be the most likely fracture point because bends are always a weak point. This was not a recent phenomenon. The empty screw holes had been over painted. So a maintenance engineer didn't do their job properly, whoever signed off that work didn't do their job, the Tender has subsequently undergone further maintenance, and the person who painted it didn't say "This isn't right", and whoever signed off that paint job didn't notice anything either. Further the dozens of seamen who have manned that Tender since haven't noticed or haven't commented. In the airline industry where safety is taken seriously any one of these people would have been sacked on the spot, immediate dismissal, and all their past work reviewed. But what does that mean for the sea worthiness of the Tender? Could it survive a heavy sea? Nobody knows; it is as simple as that, nobody knows. Unless you go back to the original designer's calculations, who will have designed for the roof to not collapse under a certain force (i.e. a great big wave landing on it), and put in a C channel to replace the Box section that was designed, you just don't know. It might be OK, it might not. Probably not, if it was OK without them the designer wouldn't have bothered with all those screws. Nobody designs in cost that isn't needed. So there we have it, it might be OK it might not, nobody's bothered. That seems to be the attitude to safety on the Volendaam. On the other hand, I hand traveled on the Zaandam the year before and found nothing to fault; nothing. How can two ships in the same company be so completely different? Read Less
Sail Date January 2017
This was our first and probably last trip with Holland America. We had previously done a 19 night trip with Cunard which we thoroughly enjoyed. The cruise ticked all the boxes when we booked. It was travelling from Hong Kong to Japan and ... Read More
This was our first and probably last trip with Holland America. We had previously done a 19 night trip with Cunard which we thoroughly enjoyed. The cruise ticked all the boxes when we booked. It was travelling from Hong Kong to Japan and was stopping at Shanghai, Beijing, Nagasaki and Osaka. The cruise was really a way of getting from Hong Kong to Osaka and the visited ports. I am just glad it was only a 14 cruise and not a 6 week cruise like Independents. My wife was ready to get off after 12 of the 14 days! We did a short independent holiday in Hong Kong first. We stayed at the Peninsula and everything was more perfect than even we expected. We then moved to the Marco Polo Hong Kong where we stayed in a continental club room. It was also good place to stay and it had the advantage of being close to the cruise terminal. A hotel porter took our luggage to the terminal and we appreciated the service. My concerns about the cruise arose on boarding when the gentleman ahead tried to collect my wife's purse and he had to be pulled away by his wife. He clearly was not with it. It soon became apparent that we were one of the few people of working age on the cruise and that the number of older cruisers on board was at an exceptionally high level. It was also apparent that it was more of a floating old peoples home than anything else. One of our friends had travelled on Holland America on a Mediterranean cruise and he had not encountered this problem. Things got off to a bad start as we were not told that there was a problem with the water. After my wife had a shower the face washer was very brown. We are not used to brown water where we live and it is not something that you should have to endure on your cruise. It took days for the problem to be acknowledged and it had not been resolved by the time we disembarked. My wife's experience with the front office in relation to this was very negative. Dining was another experience. We ended up giving up asking for a table for two in the Rotterdam dining room as it was invariably unavailable without an extended wait. Nor were we able to secure a reservation for a table for two. The treatment we received from the staff member allocating the tables is almost identical to that noted by a previous reviewer. That is, almost a sense of pleasure in saying that a table was not available despite us then walking past vacant tables for two. The range of meals and the quality of meals was below expectations as was the service. However, it tended to better than the food in the Lido which was more in the way of institutional food. The chicken was overcooked and the curries undercooked. The food was quite bland, which might be a reflection of what it is thought the target market want. Then again, it might be what they do want. After returning from the Beijing excursion where not surprisingly, Chinese banquet food was served, one traveller remarked how nice it was to come back to 'real food'. The fruit was problem. It was either too ripe or too unripe. When we were in Beijing there was a vendor's cart at the Tomb and they had a really nice range of fresh fruit. I would have liked some of it as what was on the boat was not great. We did go to the Pinnacle Grill and it was a real contrast. The food and the service was what you would expect of an up-market restaurant. If we were on the boat any longer I suspect we would have eaten there more even though you have to pay extra to eat there. Unlike the Cunard cruise, there was minimal to be offered in the way of intellectual stimulation. Lectures about gems etc were really not so thinly veiled sales pitches. Nor would I count casino activities as such activities. We paid for nearly all the Holland America shore excursions and while there were some issues that ought to be addressed they were good. We paid top dollar to stay in Beijing overnight.The main issue is that some of the passengers who had mobility issues did not seem to understand the Holland America brochures. Some wag suggested that the three people sign stood for "needs three carers to push you". They did not understand that structures built in a time before lifts and escalators have access and mobility issues associated with them and that it is not easy with a walking frame on cobble stones. They are also world heritage listed so it is not as though lifts and escalators could be installed without desecrating these sites. These issues were poorly dealt with by the boat's shore excursion staff. Those who suffered were the more mobile. If you have only 20 minutes to see something and it takes the person with mobility issues 10 minutes to get off the bus then you are impacted on adversely. I have to say there was one person where there was mobility issues and they were very responsible. They waited until everybody else was off the bus before getting off but this was the exception rather than the norm. There is also a problem with disembarking at ports. We were told that the Holland America groups would have priority in Nagasaki but when we got to the immigration hall it was full of independent travellers who had been let off the ship before us. It took about 40 minutes for us to get through immigration and it took the edge off the excursion before we even got on the bus. Disembarkation was also a bad experience. We waited 20 minutes in our bus for a rude traveller who did not care about their fellow travellers. There was no apology offered and apparently this traveller had 'form' for this type of behaviour. We stayed at the Imperial Hotel Osaka after disembarkation. This was arranged through Holland America. The Holland America staff in Osaka in contrast to the staff in the boat front office were very helpful and the hotel was also excellent. It was quite a contrast to the service on the boat. Australians do not believe in tipping and that is an issue that Holland America needs to address when selling cruises to Australians. The underlying philosophy in Australia, as often repeated in travel pages here, is that wages should be adequate to live on rather than having to depend on tips. It was not all negative on the boat. The service from the room attendant was superb. I have looked at the reviews since we have returned home and find myself in agreement with Independant and wonder whether the favourable reviewers travelled on the same boat. Maybe our expectations are higher. As you can see our issues were primarily with the service on the boat and as people who paid top dollar we were left somewhat underwhelmed. Read Less
Sail Date April 2015
My first cruise on Holland America and my LAST Have done at least a dozen cruises with all companies and this was without a doubt the very worst. The food was dreadful, the photos on HALs website are certainly not from Volendam. Portion ... Read More
My first cruise on Holland America and my LAST Have done at least a dozen cruises with all companies and this was without a doubt the very worst. The food was dreadful, the photos on HALs website are certainly not from Volendam. Portion sizes are very small and most people ate in the Lido buffet - tell you anything? Cabin was spacious and very nice but one small cake of soap for 2 wks? ( had to buy soap ourselves) No hand cream so took a glass from the cabin and filled it with cream from the public toilets. Our toilet didn't work for 2 days so had to run up 2 floors to use a bathroom. Brown water coming through the taps on and off for the entire cruise (reception was so fed up with complaints!!) Had a flood in our cabin while we ashore. Had the smell of stinking wet carpet for a week and a huge big fan in cabin running night and day to dry it. Both of us had food poisoning from Room Service. Both started vomiting around an hour after eating the suspect hamburgers! Really slow embarkation, no one to show us our cabin on boarding. Have NEVER had my water bottle confiscated on boarding -we did here. Brought a bottle of champagne on board ( as per regulations) what we went through with recording it, signing for it and being abused over it! Even found those little plastic things you clean between your teeth with, from the past passenger on our dressing table when we arrived in cabin! Staff were grossly undertrained If you ordered a 4 glass carafe of wine you HAD TO HAVE 4 glasses even though there were two of you. It just went on and on. The ports were fabulous and we had a great time in port but NEVER NEVER NEVER book a trip on Volendam. Don't waste your money Princess would leave them for dead on ALL fronts. Wrote to HAL with all the above complaints and they replied that through the " isolated incidents" we still should have had a great time. FORGET IT, DON'T DO IT TO YOURSELF. There are heaps of cruise companies out there all competing for your $$$$ and who offer a memorable experience. We were advised by our cruise specialist to try HAL and from what I gather they used to be good. We were told we would never want to cruise with anyone else. NOT SO YOUVE LOST US HAL! Hated every minute onboard and have NEVER complained EVER on any other cruise. We're very easy to please. Read Less
Sail Date April 2015
Any relationship is based on trust. After close to 200 days sailing with HAL, I expect that I will be treated with respect and the trust I put into the company to work in my best interest be upheld. I do not know how HAL will heal the ... Read More
Any relationship is based on trust. After close to 200 days sailing with HAL, I expect that I will be treated with respect and the trust I put into the company to work in my best interest be upheld. I do not know how HAL will heal the distrust I hold after this trip. I realize that Carnival, the "mother-ship" holds all the cards. But as an "almost" 4 Star Mariner, I will not be back on board for quite a while. I went through 4 cabins (Deck 2 forward... brown water; Deck 1 midship...vibrations; Deck 3 aft...a constant "thumping"; Deck 2 forward...brown water) before realizing the situation had no remedy on this cruise. The "GI" outbreak began about 4 days into the cruise (and must be noted that it was held in check by immediate attention).Though there was no handling of common items as newspapers and books, salt and pepper shakers, handshaking...the casino stayed open. Though the staff did disinfect the casino before and after operations, the cards, chips and slot machines were handled by any number of possibly contaminated people. I guess there is a price to the passenger's welfare! The cost of the HAL excursions are outrageous! I do not want to have my time in port wasted with stops at shopping areas / malls or restaurants.When there is a port with an extended stay (ie: into the evening, overnight as in Yangon), I do not want to be back on board by 4 or 5pm. Seeing a city at night is another experience of the visit. I understand the Excursion agents, using deception and "scare tactics", are to make money for the company, but, I believe, the Shore Desk agent should be working for the guest. Withholding information that would make the shore time of guests easier (and less expensive) is, I feel, wrong. (ie: there is a train that goes from Port Klang to KL for about $1.25, available city maps for other than shopping centers, going to a port in Cambodia, having paid the $63 visa fee and being too far from anything of interest (Angor Wat or Phnom Penh). The cruise director, Jonathan, was the WORST in the position I have ever experienced on HAL's or any other company's ship. His closing was "see you around the ship" but you never, ever did! He had no communication with guests, no sense of humor. He was obnoxious, selfish and very, very arrogant! Tom, in the piano bar, could play the piano and sing (a bit). But he had NO personality. He basically played with his head down with no interaction with those in the room. He had no flair, no fun banter or musical "games" / jokes. There were no sing-alongs unless the guests took it upon themselves to sing (the hundredth time he would play his "My Fair Lady" medley). The Front Office staff tries to be helpful but their hands are tied by company policy (I was "subtly" warned my third room was not suitable but didn't heed the warning). The restaurant, deck and cabin staff were always up-beat and friendly. Chase, the assistant social director (though not given that title) did a Herculean job of lifting spirits. He was incredibly kind, cheery with a good sense of humor, thorough and available. Read Less
Sail Date March 2015
I just backed my cruising from Hong Kong-Vietnam-Cambodia-Thailand-Singapore for 15 days by m/s Volendam-Holland America Line. This is my first time for Holland America Line. So, I was so excited before we cruised with Holland American ... Read More
I just backed my cruising from Hong Kong-Vietnam-Cambodia-Thailand-Singapore for 15 days by m/s Volendam-Holland America Line. This is my first time for Holland America Line. So, I was so excited before we cruised with Holland American Line. Before that I have experience with Cunnard, Princess and Royal Carribean even Star Cruise. 1. No entertainment all the time even at sea. 2. Cruise Director always disappeared. 3. HAL Cats Band during show time they wouldn't show up on time and one day at poolside show, she said that she felt it's so hot and stop the show immediately and say good bye, Is it professional? 4. Food too salty, not the 4 star standard. 5. All restaurants menu are the same, never changed within 15 days. 6. So many flies flow over the Dining Room until we complaint, 7. Shore excursions are very expenses. 8. No free shuttle buses provided at port, except Cambodia due to Cambodia Tourist Association provided. 9. Visa fee overcharged than the other cruise, such as Vietnam Visa US$65, Princess only charged US$31. Cambodia Visa US$60, the other cruise only charged US$25. 10. Beware of it looks like as mobile cash Debit Machine, everything will charge to your room bill automatically, such as mini bar even you have not consumed. And they have charged me the Thailand Visa Fee(my nationality is no need to appy any visa in Thailand). I have to approach to Front Office to explain what nationality I am, and disputed the mini bar charges. So I have to check my room bill at Front Office daily to avoid they overcharged. 11. Toilet always clog. 12. One day in Vietnam, it was around 28C, The generator was out of order. No air conditioning, No Escalator, No flush water. 13. Sometimes, you need to inform room attendants to refill the amenities. But, the servers of the Lido Restaurant and Rotterdam Dining Room are good. Finally, consider before you take the HOLLAND AMERICA LINES. Read Less
Sail Date March 2015
When we disembarked in Singapore I was ready to write a really nice review, then we disembarked (reason for the 1 star) The Food - I didn't take the cruise to eat, and basically the food was good, we had open seating so we were put ... Read More
When we disembarked in Singapore I was ready to write a really nice review, then we disembarked (reason for the 1 star) The Food - I didn't take the cruise to eat, and basically the food was good, we had open seating so we were put on the lower lever, and the first night was a zoo, but we believe that was due to the safety training at the lifeboat stations, so everything ran behind. Like other reviewers said...anything extra be prepared to pull out that card because it will cost you...we enjoyed eating at the Italian restaurant because of the small plates offered, and we enjoyed the pinnacle grill, it would have been better had they offered different daily menus. I enjoyed the spa, but I hate the sale pitch at the end, all I want was the spa treatments and not the products. Can't offer any insight on the shows, we didn't attended any. All of the staff we encountered was always nice and courteous (see end). Being on deck 7 we had access to the Neptune Lounge, and John C was a great Concierge and always so friendly and helpful. The excursions - Halong Bay we did he deluxe where lunch was included and it was fun. The islands were beautiful, the guy friendly and attempted to tell jokes, if you go on shore be prepared for girls on motor bikes to pull over and want to sell you pearls...which we bought for the grand girls (better than a t-shirt). Just go back and forth on $. We had private drivers in the other Vietnam locations because we're not big bus people and this was a return trip for my husband so it was special. THe one tour we did that wasn't from the ship was a country side and cooking class http://www.vietnamprivatetour.com great great tour, and it was less than other tour cost, plus it was so much fun, Big bus tour in Cambodia, just be prepared it's a 3rd world country, there are little children smiling and saying money but they are clueless to what they are asking for. Unlike our brats that cry because they don't have, or they need...they looked fine happy and dirty because they don't know what they don't have. If you don't want to see this, then don't go...if you want to educate yourself and want to make a difference someday, then go! We did go to the pepper plantation which was interesting. also big bus to Thailand, and pretty much it was what we expected. Departing in Singapore, easy.....But then my nightmare. My fault I know it, but when getting ready I got distracted and then the call came for us to depart. I left my ring, necklace and bracelet on the table. As soon as I cleared customs I realized it. Ran back thru security had to have an escort back on board, in tears ran in to the suite and in less than 30 minutes time - they were gone! GONE, I was sobbing, tore the room apart went and got John, told him the 2 guys that came in the room to clean balcony as we left, about the guy that was in the room when I ran back in (he came to get breakfast tray). My 2 days in Singapore was miserable, my ring which I just got for Christmas, my priceless necklace that my deacsed dad had given me back in the 70's gone. They did a 2 week investigation and were sorry to inform me it had not be found. So no matter how nice, helpful or whatever - it doesn't matter. I would have gone on another Holland vessel, but never again. Read Less
Sail Date January 2015
Stayed at Langham Place in Hong Kong prior to cruise for two days, really nice hotel great service and handy to shops etc. First sight of Zaandam and we thought what have we done as its more than showing its age, first part of check in ... Read More
Stayed at Langham Place in Hong Kong prior to cruise for two days, really nice hotel great service and handy to shops etc. First sight of Zaandam and we thought what have we done as its more than showing its age, first part of check in was a breeze but then deteriorated into a free for all to get on board when boarding was announced.No organization just people every where. Once on ship we went to stateroom, four star ship had cracked sink in bathroom, torn valance that stayed on bed the whole cruise even after being pointed out to members of staff, the whole stateroom was tatty, and to top it all off the air conditioner didn't work either really hot, or really cold. Food is subjective and we choose to eat in Lido and the food was always either lukewarm or cold, even after pointing this out to chef no improvement, plus quality has dropped dramatically since we last sailed with Holland. Ports of call Shanghai we missed altogether because of fog,Beijing we did a two day private tour which was great, but there was a debacle over passports with the ship letting people off knowing they needed there passports for hotels,but no information given out. Korea was fine, but once again confusion as they said shuttles would be available when we got ashore none. Overall we paid a premium price for a four star cruise that should be rated two at most,will be complaining to Holland America. Oh nearly forgot they don't change smoke detectors batteries till they go off, so we had screeching noise one night rang reception no answer, so went to front desk who sent some one up to remove battery, this was going on all over the ship. We will never sail with them again. Read Less
Sail Date February 2012
Ship - Internally and externally TIRED. Food - repetitive after first 14 days. Second 14 days food portions in Rotterdam greatly reduced and service also went downhill. Cabin - tired and desperate for re-fit. Bedding needs replacing ... Read More
Ship - Internally and externally TIRED. Food - repetitive after first 14 days. Second 14 days food portions in Rotterdam greatly reduced and service also went downhill. Cabin - tired and desperate for re-fit. Bedding needs replacing asap. Many had air con/heating problems. Main complaints: Ship Freezing for the first 14 days - 13 degrees C. in restaurant - had to wear jackets whenever we went about ship. Management seemed totally incapable in dealing with immigration issues at certain ports, it appeared as though this was a first time experience for them. We never got to Shanghai - sat at sea for a day and a half in 'fog' then told we were going to Shanghai but when we got up next morning realised we were going north!! Beijing - were sent ashore with only passport copies - HAL refused to give us our passports despite being told we were staying in Beijing. Ended up being refused to check in at hotel as we did not have our passports. Tried to resolve this by various telephone calls but ship staff totally unhelpful. Ended up waiting in freezing cold -5 degrees C for first train and taxi back to ship where we received half hearted apology. Never went back as it took us 24 hours to get over the trauma. Guest relations manager would not meet to discuss problems. This totally ruined our holiday as we only booked the first 14 day cruise so that we could visit Beijing and Shanghai. Ship Captain - he made very few announcements - only ship's position and weather every day - never saw him around ship. Cabin and restaurants staff - excellent, shame management did not take some training from them!!! Shore excursions - far too expensive. Entertainment - Third rate - apart from occasional visiting artist. Had much better on other cruise lines. Overall Opinion. Our holiday was totally ruined by the Beijing passport debacle. Not at all impressed by HAL. We were told before we booked that they were the best (5*) I would suggest 2* was a better description. Never again will we go HAL. Read Less
Sail Date February 2012
We chose this cruise because we wanted an Asian experience and it fitted the dates we could travel. Overall the ship is tired, but in saying that it is clean and well presented. Before we booked I read that the ship had had a make over ... Read More
We chose this cruise because we wanted an Asian experience and it fitted the dates we could travel. Overall the ship is tired, but in saying that it is clean and well presented. Before we booked I read that the ship had had a make over recently. This is not true. Only one place had been done up and that is what used to be the Crows Nest Bar. It is now a coffee lounge and the EXC tours are run from there. According to the crew (spoke to many) it used to be the best place on the ship. Its now just a boring coffee lounge. The whole ship is badly designed from other cruise ships we have been on. There is lots of wasted space, and the ship is a rabbit warren. It took us until day three to work out our way to navigate around the ship (usually only takes a couple of hours). The Food was really really bad. The Lido was badly organized and unless you walked in there at opening, it really did just look like a pig trough. We had open seating in the dining room, but never got a chance to use it. The reason for this, is that every time we went down to the dining room, there was over an hour wait for a table, so in the end we just gave up and went back to the pig trough. We are fully aware that this was an Asian cruise, but we were not expecting the amount of Chinese that there were to be on board. The ships holds approx 1900 passengers. 1400 were Chinese. HAL is traditionally a cruise line that supports the western market so it was a shock. The cultural divide was immense. Even the crew really really struggled with it. The Chinese don't drink alcohol, so the bars were always empty. So there was no atmosphere at all. The Chinese didn't understand the traditional activities and entertainment on board provided by HAL, so didn't go or would walk out half way through a performance spoiling the show. Also the Chinese do not believe in queues or lining up. It was just barge on through. Probably why the Lido looked like a pig trough most the time. It was also a nightmare getting off the ship. Once again the Chinese would just barge on through. There is a huge cultural divide there. HAL has every right as a company to target the Chinese market, but they should not do it at the expense of their traditional market. The first 4 ports we went to were great, Japan and Taiwan, but Manila was a hell hole. I really cant understand why any cruise ship company would want to go there. On the tour we did, it took us 2 1/2 hours to travel 8 miles through the traffic. There was no toilet on the bus and my partner was seriously considering using a bottle at the back of the bus. The only major positive from the ship was our state room. Though dated, it was comfortable and had all the facilities we needed with our state room attendants being fantastic. Maybe on a different cruise it would have been better, but I do not think I will sail again on HAL in the future. Read Less
Sail Date December 2018
Just out of dry dock and work still going on all over. AC in our cabin not working, far from ideal in tropical climate. We had an outside door to the lanai deck but this was broken!!! Temperature in our cabin was between 75-79 deg. I had ... Read More
Just out of dry dock and work still going on all over. AC in our cabin not working, far from ideal in tropical climate. We had an outside door to the lanai deck but this was broken!!! Temperature in our cabin was between 75-79 deg. I had to open the inner cabin door to let cool air from the interior corridor in to our cabin. The first few days had the smell of burning metal and sawdust but worst was an overpowering smell of soggy wet carpet from the many cabins with water leaks. Not surprising that my wife contracted a chest infection and ran up $2000 of medical bills and was confined to the cabin for a number of days. Funnily enough her chest infection cleared up totally as soon as the AC was fixed. Room service was appalling while my wife was unable to leave the cabin. I had to go to the restaurant myself to get the food she could eat. After repairs were carried out properly we enjoyed the rest of the voyage. Food and dining room were excellent. Service excellent. Wine at $40 a bottle and beer at $9 was bad, but a bottle of water at $3.95 + a bottle was a bit too much. Read Less
Sail Date December 2017
We are a 3 star Mariner with Holland America working towards our 4 star. We go away every winter and liked the itinerary of this cruise. We were on for a total of 42 days. We like to listen to the piano and violin entertainment with a ... Read More
We are a 3 star Mariner with Holland America working towards our 4 star. We go away every winter and liked the itinerary of this cruise. We were on for a total of 42 days. We like to listen to the piano and violin entertainment with a martini before dinner. Adagio, Andreea and Alexandru were fantastic. The food on this ship has slipped. The worst French Onion soup I have ever had. The service at dinner was very slow and the food often arrived cold. We like to eat breakfast and lunch on the Lido deck aft however this ship offered no service for these tables. That is no juice or coffee in the morning and nothing at lunch. We often had to get our own cutlery and clear a space at the tables. We used to enjoy the Culinary Centre and related activities however now Holland America has invited America's Test Kitchen to do the shows and they are very dry and poorly presented. Plus there are no samples. This is a big mistake on Holland America's part. We like Holland America however it seems evident that there is some serious cost cutting going on, at least on this ship. We will never book the Volendam again. Read Less
Sail Date January 2017
Overall it was an enjoyable cruise and trip, however, some things made the overall experience a little sour. What we enjoyed: the destinations and the ship amenities and food service. What was quite poor: The guest relations. ... Read More
Overall it was an enjoyable cruise and trip, however, some things made the overall experience a little sour. What we enjoyed: the destinations and the ship amenities and food service. What was quite poor: The guest relations. McDonald's treats its customer better. Before we embarked we called the guest relations to get an address for where the ship was in port. The lady on the phone gave us the wrong address! We had to pay extra taxi fee to get to the correct destination. And had to find it and navigate with no phone or internet service. Which, in a foreign country is quite difficult to say the least. We also had a poor experience with guest relations after the cruise. My iPhone was misplaced the second to last day of the cruise and not found so we put our name on the lost and found items list. Of course it never showed up before we disembarked. I contacted the cruise line 2 weeks after the cruise asking if it had been found or turned in and they responded they had not found it. Well a week later they email me with a picture of the phone asking me if it was the correct phone and it was. So I said hooray please ship to my address. Well, it has been over a month since then and still no phone. I have emailed two times requesting some update or status and have not received an answer. My suspicion is that my phone was not "misplaced", but was stolen by the crew. But because I protect my phone with pin and password the member was not able to hack into it and eventually gave up and turned it in. I scoured everywhere I was the night I lost it, it had to have been taken by someone. So, anyway, we won't be using Holland America Cruise Line for any future cruises simply because of the guest relations. We love cruise travel and never have had anything like this as far as overall customer service. Read Less
Sail Date December 2016
Having cruised over 10 times and with several cruise lines we are definitely not new to cruising. Overall the itinerary made us glad that we went but Holland America seriously needs to consider what customers they are targeting. We will ... Read More
Having cruised over 10 times and with several cruise lines we are definitely not new to cruising. Overall the itinerary made us glad that we went but Holland America seriously needs to consider what customers they are targeting. We will not go with them again for 4 main reasons. 1. The crew seem to have become jaded and not as responsive to customer needs as would be expected of an industry leader. This was the first time we have felt that the crew's needs have impinged on the needs of the passengers. To keep this short just a couple of examples: this was the first time that we found crew pushing past passengers on the gangway, and on excursions with local guides running the operation a crew member was 'escorting' but they would keep the customers waiting on the bus because the only person late back after a stop was the crew 'escort'. It got so bad on one occasion that the passengers spontaneously started clapping our 'escort' when he finally appeared. 2. The food is generally poor. The good dishes are like islands in a vast sea of mediocrity. The buffet needs some serious attention as to how it can be managed better. A couple of examples of poor food: the dreadful quality of vegetables and the same two hot puddings every day for 2 weeks. 3. The passenger mix is very diverse, which could be a very good thing but there is a high percentage of non-English speaking passengers. However pro one might be of a multicultural society there is nothing more frustrating than having to spend nearly 2 hours at dinner in the evening on a table where you are not just the only ones able to speak English but you get the feeling that you are crashing a private party. 4.We all expect cruise lines to try to squeeze as much revenue out of their captive market but it went too far. A fairly high percentage of the on-board activities advertised daily were charged for. However, this was our first experience of having to pay for a shuttle bus to get to the advertised place from a sea port that was in a 'no walking zone', and too far away. It smacks of fraud to me to sell a cruise on the basis of visiting certain places but then charging US$16 per person for a round trip on a coach to be able to actually visit the location on the cruise itinerary. Read Less
Sail Date January 2016
What a disappointment after all we had heard about HAL and particularly after paying an extra $2,000 for a upgrade and being placed under the lido deck and being woken up at 5.30am every morning by the crew scraping chairs and tables ... Read More
What a disappointment after all we had heard about HAL and particularly after paying an extra $2,000 for a upgrade and being placed under the lido deck and being woken up at 5.30am every morning by the crew scraping chairs and tables around the deck. It is very hard for me to say anything nice about this cruise from the cold food to the weird thumping at the rear of the ship that mysteriously stopped in Ho Chi Min. The whole ship was just badly managed. Unfortunately from day 1 the signs were there ,at lifeboat drill one of the officers made a man pushing his wife in a wheelchair stand in a different line -even when the wheelchair started rolling off down the deck with the woamn still in it all the officer did was put the brake on and still made them stay in different lines ? We went to the service desk and all five people in front of us were there complaining (still day one) We went for dinner that night and ended up on a table with Seven people (we asked for a table for Two) when we ordered all the meals placed in front of us were wrong -then the waiter with the senior waiter worked out the meals weren't even for our table -by this time they had been there 10 minutes -but they just picked them up and delivered them to another table -they must have been stone cold by then (still day one). I could go on and on - with the waiting for shore trips, camera shop not selling batteries (go ask the general shop we're told -general shop -sorry we are stocked out) people being charged on their on board accounts for returning a video a few hours late ($30.00) without being told - they discovered it on the last day. This cruise was purely a money making exercise - which can be expected but not with poor management -food that looked a million dollars and tasted like 20 cents- bland!! Docking in places hours away from the advertised destination - $70.00each for a shuttle to Ho Chi Min city (for one day -we were there for Two) so had we used this ship service both days myself and my wife would have payed $280.00 US dollars just to get a ride into town -similar situations in other ports. Most of this we shrugged off determined to enjoy the holiday we had worked so hard for all yearhowever we could not get past Two things -One the pompous attitude of the Senior officers & the arrogance of the service desk (they walked right past you without even a glance your way like you didn't exist -and the other was the fact that breakfast ,lunch or dinner -the food was served luke warm at best - and I could just go on - but whats the point this will fall on deaf ears just as it did with everyone else at the service desk every day complaining. HAL time you got out of the game ,there are many better cruise lines and ships better value than yours. Read Less
Sail Date December 2013
We joined Zaandam in Hong Kong. Departure was delayed by 2 hours because a few Russians on board could not understand English & therefore did not go to immigration clearance. After 2 hours of broadcasts looking for those guest the ... Read More
We joined Zaandam in Hong Kong. Departure was delayed by 2 hours because a few Russians on board could not understand English & therefore did not go to immigration clearance. After 2 hours of broadcasts looking for those guest the officials decided to translate the message in Russian & only then we finally set sail. They knew which room numbers were missing, surely they could have made the broadcasts in Russian earlier. In our stateroom on arrival was a notice warning of a vomiting bug on the ship. The sewerage smell mainly on deck 3 was disgusting. This went on for about 7 days. Complaining from numerous passengers got us no where. My husband ended up with a sinus infection & consulted the Doctor onboard, $95.00 USD later & then another $70.00 USD for 14 antibiotic tables ie $5.00 USD per tablet. Absolute daylight robbery. He ordered room service for dinner one night he was particularly sick & it took over 1 hour to arrive cold. No refrigerators in rooms either. Rubber matting to avoid slipping around the pool was way to short. Numerous falls. One lady even broke her ankle. On the whole the food was very plain & mostly cold as was the coffee. Coffee was really only available at the Lido which is 5 levels up or you could purchase it on one of the lower decks. Air-conditioning was either freezing or hot. Stage shows obviously designed for people over 70. Guest artist were good though. Wait staff & room attendants were great. But we will never sail with Holland America Again. Read Less
Sail Date March 2012
Our trip began in Hong Kong after a long flight from Kansas City. We added the extra night at Holland America's hotel of choice which was a great hotel but we were there for a very short time due to travel time that it hardly seemed ... Read More
Our trip began in Hong Kong after a long flight from Kansas City. We added the extra night at Holland America's hotel of choice which was a great hotel but we were there for a very short time due to travel time that it hardly seemed worthwhile. We were at the hotel by midnight and left to go to the ship at noon the next day. Comment about the Zaandam: We think that Holland America and the ship personnel would agree that the ship needs some work to restore and update the ship. A lot of rust, faded carpet in common areas, plumbing issues, safe malfunction, dated decorations, etc. We think that it is scheduled for dry dock in several months... good deal! We loved the size and format of the ship due to it being easy to get around with only 1500 passengers it was not crowded in any of the common areas. The deluxe veranda suite had a awesome veranda. The concierge at the Neptune Lounge could not keep my traveling partner and spouse separate from us so he was constantly referring to me as him and mixing our arrangements. It got more than a little annoying after a awhile. Room Service didn't seem to talk to the concierge very well so our orders for appetizers were mixed up several times. Comments about the Holland America 14 day Asia Explorer itinerary: We enjoyed the itinerary going to Halong Bay in Vietnam, then Sanya, Hanien island China, Nha Trang, Vietnam, My Phu, Vietnam, Sihanoukville, Cambodia, Laem Chabang,(Bangkok), Thailand, Koh Samoi, Thailand, Singapore, Singapore. All of the ports were very interesting with much to see and do. A bit crowded from a Midwesterner's viewpoint but very negotiable. We went on Holland America tours in all of the ports except Saigon, Bangkok, and Singapore. The boat ride and cave in Halong Bay was exceptional. The key sights in Sanya tour was drawm out too long... the tour could have ended after 4 hours instead of the scheduled 7 hours. Nha Trang city tour was great a nice mix of temples, beach, and city tour. Not much to see in Sihanoukville, Cambodia if you are not interested in coconuts, suggest making this a beach day. The elephant village was touristy but very much fun and we wouldn't miss the elephant ride... also a very nice lunch. In the other ports of Saigon, Bangkok, and Singapore we utilized a private guide with a van and driver. This went very well and allowed us to see the sights that we wanted to see at our own pace. The driver usually was able to pick us up at the sight with very little waiting and queuing so familiar to a bus tour. The guide were knowledgeable and spoke good English. The vans were great except for the one in Singapore which was totally unacceptable, due to size and lack of visibility. These tours were arranged by ReadyClickandGo.com. This is a Great Britain company which contracts the guides and vehicle with local companies. This worked OK but I would recommend also talking to the local company representatives to manage the details. Read Less
Sail Date March 2012
We have enjoyed cruising with Cunard and Princess and we were looking forward to the Zaandam for the China/Korea cruise out of Hong Kong. The ship and the cabin was extremely cold. Forget the high quality bedding it is just hype. We ... Read More
We have enjoyed cruising with Cunard and Princess and we were looking forward to the Zaandam for the China/Korea cruise out of Hong Kong. The ship and the cabin was extremely cold. Forget the high quality bedding it is just hype. We borrowed blankets from the pool deck. The cabin is very dated and the toilet was smelling. This ship is well past its prime according to other Holland America cruisers. Having stated that the ships crew were friendly and the food was fine. Comparable to Princess and Cunard. The Pinnacle restaurant is extra cost but worth it once per cruise. In addition the various workshops for sea days were well presented. The Culinary Arts was well received and the Digital Photography workshops were well presented. Others enjoyed other programs The Library is very dated and the magazines offered are rejects from your local dentists office. The shows were very mixed is both quality and in style. Some of the small music groups in the bars were excellent. One of the disappointing features was the person who presented the shore orientation programs. It went like this " My old Computer is acting up, Here are some vague facts" "There is nothing at this port at Jeju "South Korea" In fact most staff and cruisers found it quite delightful and it was easy to walk in into town. There were both weather and immigration issues on this cruise and the captain gave consistently poor information. We were granted "mariners status" although we have not cruised with this line before. The reason I mention it is that we were invited to the Captains lunch. This was a major PR disaster. A few words then run away!!! He had been getting criticism for his poor communication before. If Holland America is asking people to attend this thing then surely the captain and first officer should circulate and talk to the guests. Finally, I will be looking at other cruise lines and please don't use this ship for Alaska you will freeze! Read Less
Sail Date February 2012
My wife and I both active seniors were extremely disappointed with the ship and many aspects of the cruise. In our opinion Holland America is no longer a "Premium" line and should cease advertising itself as one! The cruise was ... Read More
My wife and I both active seniors were extremely disappointed with the ship and many aspects of the cruise. In our opinion Holland America is no longer a "Premium" line and should cease advertising itself as one! The cruise was my seventh on HAL and will likely be my last on this line! The ship is in very poor condition, generally dirty, carpets threadbare and badly stained in places. Our stateroom suffered at various time during the voyage from, no heat, no water, no hot water, no toilet, unserviceable DVD player and at times a very bad sewage smell. Bed linen was was worn and at times stained. The whole ship badly needs a refit which apparently is scheduled for October of this year. Our cabin stewards were excellent and made every effort to please and to ensure our comfort. The Indonesian crew members continue to be HAL's best asset. The deck chairs and chez lounges were very dirty and during the whole time aboard the Zaandam I did not anyone cleaning them. The chairs were carefully stacked and secured each night but never cleaned!The food on the ship was at best mediocre. It appears that the food budget continues to be reduced for we sailed last year on the Rotterdam with the same Executive Chef and enjoyed excellent food. Food in the Dining Room was often received cold and the service sometimes good and sometimes poor. I understand that the staff levels had been reduced which might explain the sometimes poor service. The menu was repeated on the second segment of the voyage and became repetitive. The choice of fruit and vegetables was limited, green beans were served night after night! Food handling in the Lido Restaurant should be improved. I saw a number of times under cooked and bloody beef being cut on the same board as chicken and pork and with the same knife. Entertainment was generally of a poor standard in our opinion. I was disappointed to find that there were no educational lectures provided on this cruise, no doubt another cost cutting measure. Too bad really, for we were sailing in an area rich in history and culture. The offered enrichment of "How to decorate your HAL tote bag" and similar was hardly a substitute. The Shore Excursion Department left a lot to be desired. There seemed to be a total lack of organisation and information on the ports visited was lacking in useful detail. The tours we took we found to be overly expensive for what was offered. There was one exception however,the Orchid Sheraton Hotel in Bangkokprovided the best meal of whole cruise! The very limited 'Happy Hour", in one bar, for one hour, at between 4.00 pm and 5.00 pm now charges one dollar for the second drink, nothing appears to be sacred at HAL! Towards to end of the cruise the Captain wrote a letter to each passenger advising that an extra charge of $11.31 would be added to the bill to offset "revisions in government fees and taxes". Front Office staff appeared either unable or unwilling to explain which government increased their charges or how the charge was calculated. Overall, an interesting itinerary but a disappointing cruise experience. I think the Zaandam should be avoided, at least until the refit is completed. Read Less
Sail Date February 2012
First cruise with HAL after 3 RCCL we were wanting : 1. Fewer to no kids - more than we expected 2. Better service- good but no better than RCCL 3. Iternerary south east Asia - Awsome 4. Dinner guests - the best company ... Read More
First cruise with HAL after 3 RCCL we were wanting : 1. Fewer to no kids - more than we expected 2. Better service- good but no better than RCCL 3. Iternerary south east Asia - Awsome 4. Dinner guests - the best company ever. 5. Decor - a bit outdated in places but others were good like the exploration cafe the old crows nest. 6. Entertainment- average compared to RCCL but enjoyed BB. Kings 7.. Room attendants were attentive with the usual towel animals and lots of smiles but finding black hairs in the bath on arrival. 8. Food in main dinning was ok each night but the wording on the menu was not very clear. Some nights there was lots of differing flavours in each dish but the actual taste was a lttle bland. Many dishes could have been warmer. 9. Efforts for Christmas and new year were a little under whelming with no wow factor it was all ok but seems things had been tempered back compared to previous years after talking to regular cruisers. Read Less
Sail Date December 2018
We had travelled as a family with HAL on 4 previous occasions. Always loving it however HAL lost some of their shine for us with this cruise. There appear to have been service / facility reductions compared to previous cruises. I am not ... Read More
We had travelled as a family with HAL on 4 previous occasions. Always loving it however HAL lost some of their shine for us with this cruise. There appear to have been service / facility reductions compared to previous cruises. I am not sure if this is peculiar to the Westerdam or a trend for HAL. 1) No self service laundry any more - only valet service. 2) No separate disco anymore; has been converted into a games / TV area. 3) New Years Eve celebrations had been confined to Lido instead of multiple options across the ship. 4) The number of hand sanitizers around the ship were far fewer. 5) No prizes anymore for daily activities. 6) Trivia and happy hour no longer located on Observation Deck. No reason to go there any more. 7) Entertainers had far less interaction with the guests than previous cruises. I still rated the service aspect very highly for our cabin staff and waiters in the Main Dining Room. The food was excellent too. Embarkation and disembarkation was very smooth and efficient. The Visa costs for Vietnam and Cambodia added a lot to the cost of our trip. This was handled well by HAL but guests need to be aware of these charges before booking the cruise. On previous HAL cruises we have felt like Royalty. On this one, we felt like a number. I hope these reductions are only on the Westerdam but I fear it might be across the fleet? Read Less
Sail Date December 2018
Being no stranger to Cruising I booked this cruise as a special birthday treat. Flew all the way from Scotland to Hong Kong to board the ship. Ship itself was good . Stateroom was well kept and the facilities onboard were good. Staff ... Read More
Being no stranger to Cruising I booked this cruise as a special birthday treat. Flew all the way from Scotland to Hong Kong to board the ship. Ship itself was good . Stateroom was well kept and the facilities onboard were good. Staff were wonderful in every department. I enjoyed the entertainment although most of the passengers I spoke to thought it was not up to standard. I think this was mainly due to the age difference as I was certainly one of the younger passengers. My only gripe is the Lido deck and the self service restaurant. I say self service but we were asked to point out which foods we would like and it was plated by a member of staff. This meant standing in queues and being painfully aware that on seeing a dish which I didn't know, I wouldn't ask about it as it would hold up the service. The result was that I missed out on a variety of dishes as I always felt rushed to choose. It also meant that at breakfast times the crew were under pressure to supply eggs and half the time they were undercooked and the rest of the food was already plated and by the time the eggs were added the meal was lukewarm. On the other hand breakfast in the main dining room service was very slow. As food is a huge part of any cruise I was left underwhelmed. Such a pity as it was a wonderful cruise otherwise. Read Less
Sail Date November 2018
Previously cruised the Med on New Amsterdam and had a great cruise. Sadly this did not meet our expectations. We spent 2 days in Hong Kong before sailing as my husband wanted to sail around Hong Kong harbour on a Star ferry. ... Read More
Previously cruised the Med on New Amsterdam and had a great cruise. Sadly this did not meet our expectations. We spent 2 days in Hong Kong before sailing as my husband wanted to sail around Hong Kong harbour on a Star ferry. Embarkation was very smooth and quick though we weren't asked to fill in a health questionnaire which was unusual. The hygiene on board left a lot to be desired. We have been on many cruises with different cruise lines. This is the only one where passengers were able to enter the dining areas and return on board without sanitising their hands. I mentioned this to the nurse who said they would increase sanitation if there was an outbreak! Entertainment in the theatre was very poor. We left and didn't return when a pianist, supposedly having played on Broadway, started playing 'Raindrops Keep Falling on my Head' on a ukulele and singing out of tune! The Port talks were excellent and it was good to be able to go to deck 10 for more 1st hand info. Our restaurant waiter was not the happiest person and on a couple of occasions quite rude. He quickly took plates away and brought the next course before everyone on the table had finished. I pointed this out which he did not like. The food was average. Lido food was ok but a bit repetitive. A disappointment after the New Amsterdam 3 yrs ago. Despite booking a disabled cabin and giving all details to HAL stating that my husband was a full time wheelchair user, unable to walk, not 1 port had accessible transport or shuttle and many no taxis available. He travelled to Asia for the 1st time on a special holiday and couldn't go on any tours. He should have been told this when he booked. The ship was so quiet in the evening. After dinner, unless you went to the Blues Band (limited wheelchair space) or pianists which were next to the noisy casino, it was like the Marie Celeste. Sadly I don't think we will cruise with Holland America again. Read Less
Sail Date November 2018
The Volendam had recently refurbished their bathrooms and public areas but unfortunately did not refurbish their cabins which were very tired indeed. Great storage though in Cabin. The ship was continually cold onboard and we were given a ... Read More
The Volendam had recently refurbished their bathrooms and public areas but unfortunately did not refurbish their cabins which were very tired indeed. Great storage though in Cabin. The ship was continually cold onboard and we were given a variety of reasons why the air conditioning continued to blast out cold air yet I have seen other reviews about HAL complaining about the cold onboard their ships. Many passengers continually wore coats throughout the ship, some even had blankets with them in the dining room. Two of our companions left the ship with chest infections. Entertainment day and evening was very poor with very few activities to choose from. At age 60 plus I felt like youngster on board with the averse age of guest being about 80 years old. For whatever reason the ship was deserted at 10 pm every evening! Staff were generally very helpful except when we complained about the cold. They continually repeated that they take all complaints seriously but couldn’t explain why the air conditioning was always blowing out very cold air. If I were to speculate why I would suggest they are trying to ensure germs cannot breed. They should have followed this up though with staff encouraging passengers to wash their hands as they entered the dining areas as I have experienced with other shipping lines. The hands cleansing machines were at every entrance but unfortunately not all passengers used them. I will definitely never sail with HAL again! Read Less
Sail Date March 2018
We chose this 42 day cruise as a one-time trip to the Far East. It was supposed to include stops in Korea, which were prevented by Chinese sanctions, so that it was slightly disappointing before it even began. Things just seemed to go ... Read More
We chose this 42 day cruise as a one-time trip to the Far East. It was supposed to include stops in Korea, which were prevented by Chinese sanctions, so that it was slightly disappointing before it even began. Things just seemed to go wrong whenever possible. We were awakened at 3am in Shanghai by an announcement that there might be contamination in the water (false alarm), we were kept in Shanghai an extra 38 hours by a storm without the ability to go ashore. No extra entertainment, other than a one hour open bar on sailing. The air conditioning went out and the captain blamed mussels in the inlets which had been acquired in Alaska and had to be flushed. There was a lack of organization in dealing with disembarkation in several ports, mainly blamed on the local officials, but often with the help of the staff. Although the cruise was 58, 42, 28 or 14 days, the entertainment was repeated every 2 weeks. The shows cast was talented, and the performances spirited, for such a small group, and quite entertaining the first time around. Additional entertainment was mixed. The repeating of a BBC documentary did not do much to enhance this aspect. The kitchen was light on no sugar food, having only no sugar added, and it ran out of ice cream 2 weeks before the end of the cruise. The food in the dining room was excellent, but portions were very small, and the service exceedingly slow. Several times meals lasted over 2 hours. Ashley Wade and her trio in the Ocean Bar were excellent for their Jazz, and she had a great rapport with her audience. The crew was exceptionally friendly and tried to be helpful. They made the voyage into a much more positive event. Working hard to please, they were the best we have seen. Read Less
Sail Date November 2017
I chose this cruise ,28 days, intending to visit major cities in the far east and Japan in particular and with detail. Cruised on the Volendam sept 2016 to Alaska. Summarize this cruise as a disappointment. To begin I got sick after 5 ... Read More
I chose this cruise ,28 days, intending to visit major cities in the far east and Japan in particular and with detail. Cruised on the Volendam sept 2016 to Alaska. Summarize this cruise as a disappointment. To begin I got sick after 5 days on board. On the previous cruise sept 2016 had the same symptoms after 4 days.I can't see how it can happen unless the air conditioning system is infected. This is not a statistic fact but 5 out of 8 people seated on the same table for dinner for diner got ill. The Frans Hals lounge is very dusty and many of guest sitting in lounge were coughing all their stay. I could feel the "dust screen" from a distance. The menu in main dining room some how repeated it self to much. On sea days not enough activities on board. Chairs in Lido restaurant, seats worn out and very uncomfortable. Air conditioning in main dining room poor. Service for breakfast in main dining room very slow. Would like to praise the Indonesian hotel staff who are very smiley and offer great service. Compared to previous cruise sept 2016 ship condition deteriorated. I think the ship needs refurbishing and maintenance very urgently. Read Less
Sail Date March 2017
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