I took neighbours on the Koningsdam in August 2022 and everything on the ship was delightful. Barely eight months later, almost everything on the ship was appalling.
Gustavo Antorcha, HAL CEO, has stated:
On each ship, the guest experience attracts cruisers back again and again with the best live music at sea, a culinary program that rivals the best land-based restaurants, and engaging ...
Left late
Waiting hours for dinners
Rude Hawaii guy
A big sales pitch
Late to first port causing us to miss excursion
Same food over and over
Insulting comedians
Nothing to do on the way back
Running out of stuff
No room people everywhere overcrowded
People holding reserving places with one person for ten or 12 people so you can’t find a place to sit for ...
This was a 51 day cruise and has been terrible with rubbish entertainment and now on the New Zealand part we have repeated entertainment, even the trivia has the same questions! Don’t waste your money!! A penny pinching cruise line with many cancelled ports. BB kings perform the same songs nightly which gets very boring after a while. The food in the restaurants is very basic with an option to pay ...
Thought it might be better for our age 65. It was so boring and everyone on the cruise was asleep between 7-9 pm. Activities were designed for people in a nursing home. Food was terrible and two meals had hair in them. Laundry service ruined my pants and under garments Entertainment was bad and had the same shows often. Excursions were canceled and we were not notified until the moment we ...
We like long cruises. It was depressing wh the number of wheelchairs and walkers. Men coming to dinner in faded jeans and baseball caps. They are very very stingy with food in the dining room. Vegetables were usually mushy spinach. One day I had one half of a Brussel sprout. The next day I asked if I could have extra sprouts, I received 2 halfs! My husband received a pile of mashed ...
Location of travel. Not a good experience with room staff that took an item from the room, Onboard shops pushy, harassing and unethical. Food was average and allowed many people on excursions and onboard move around the ship that were sick in lite of the Corona Virus issue. Almost on a daily basis, I was standing in a food line while someone was sneezing, on a bus or tender coughing and sneezing, ...
I have cruised many times, with Celebrity as well as some other cruise lines. I had heard some good reports about Holland America, and liked the itinerary of this cruise, so I decided to give it a try.
First morning we went up to the gym, and I couldn't believe how small it was. Half of the 10 treadmills were broken, with signs on them saying not to use them. With the remaining ones that ...
Choose this cruise to commemorate our 65th wedding anniversary & My 90 birthday. Boarded the Oosterdam Nov.6th. Nov. 9th severe coughing, Nov.14th after ships doctor did two tests said I had Bronchitis & bacteria infection & a bill for $227,08. Disembarked ship Nov.23rd @9am, by late afternoon Nov.23rd after being transferred by ambulance Doctors @ Highline hospital I.C.U. ward diagnosed me ...
Myself and my travelling companion recently completed a cruise to Hawaii on the Eurodam (29 Sep - 15 Oct 2019). Our trip was the most disgusting travel experience we have ever had.
Our confirmed request for a table for two in the Dining Room was a shared table for four. After a ten-minute argument with our waiter on the first night, 29 Sep, I was told that we would have a table for two for the ...
Terrible food of lowest quality, servers untrained, waitstaff untrained, entertainment poor to non--existent! officers just apologized for staff....big deal....don't waste your money here! shore excursion extremely overpriced! hardly any vegetables offered, fruit cocktails were canned, apples were soft and brown, oranges were of the tasteless type. twice i didn't get served any breakfast in ...