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3 Helpful Votes
Sail Date: December 2017
This was my second time on this ship, but my third time on a cruise ship. I don't quite remember the first time I went on this ship, but I certainly remember the second. I went with my family and my friend's family. The ship departed ... Read More
This was my second time on this ship, but my third time on a cruise ship. I don't quite remember the first time I went on this ship, but I certainly remember the second. I went with my family and my friend's family. The ship departed 24-12-17 and er came back 31-12-17. First of all, the service was excellent. Not only were the crew members all very nice (they greeted us every time we crossed one of them and always remained polite), but they also did their job properly. The room stewards (I was in room 4030) cleaned my room twice a day and in the evening they would leave two pieces of chocolate, the next day's activities and an adorable towel art. They also remembered my name on the second or third day (thank you Mantri and Ari!). I would also like to mention the staff in the dining room. Because we were 9, there weren't many tables for us (compared to the rest of the tables, for example, for 4 people). We sat at table 205 everyday, for we ate at the dining room every evening. Because my grandparents could not drink cold water, we asked for some hot water on the first night. On the second night, the assistant dining steward (we had 2 dining stewards) remembered us and specifically served hot water for them. This is to point out that they care about the guest and pay attention to us. My dining stewart, Agung, was also very patient when I asked him about the different items on the menu. When you walk out of the dining room, there is a guy named Ferry who could give you mints or dates to refresh your mouth after you've eaten dinner. He is a really sweet guy and I encourage you to talk to him. The buffet (Lido Market) is very big and full of great food. It has a variety of bread, meat and different kinds of food for different cultures. They have rice, sushi, pasta and even a salad bar! All you have to do is to ask a person to prepare it for you. All this to say that their service is fantastic. As for my cabin, I lived alone. For one person, it was plenty of space to move around (I was living in a cabin with windows). We had a TV where we can watch a lot of movies. The bed is really big and could easily fit two people. They have shampoo, conditioner and body wash already prepared so you don't need to pack any. Same thing goes for soap. You can deliver food for free and you can also get someone to deliver you breakfast in the morning. The Eurodam offers many entertainment and activities. During the night, they have entertaining shows. I went to the piano show where a pianist combined many different songs/music into one and it was absolutely magnificent! There are also many other shows that you could watch, but I personally preferred that one. You are also given a pamphlet "When and Where" by your room steward with all the activities that will occur the following day, their time and places. You can receive a lot of free stuff if you participate in them. I also particularly liked the late night trivia game, although I wasn't really good at it. The ship itself is very big and not so crowded because we are only 2000 people, unlike other big ships who have more guests on them. It has two pools on the 9th level, a small puzzle/board game/trivia game/computer room on the 11th floor, a casino, an art gallery, shops, a stage, a spa and a gym. Overall, it's pretty "spacey" and you won't bump into someone while walking around. The embarkation was pretty quit and the waiting time wasn't too much. The way they organized it made people avoid uselessly standing around and was pretty efficient. We had four destinations: Half Moon Cay, San Juan, St Thomas and Grand Turk. We first went to Grand Turk. My family and my friend's family went to the beach. The beach wasn't particularly the best. It had a lot of rocks near the shore, but we saw a lot of fish! We used the towels the ship gave us. The second destination of San Juan, located in Puerto Rico. We decided to not take a tour and walk around by ourselves. The old part of the city is extremely beautiful with its colourful buildings. We found, by chance, one of the old fortresses and went in (free for 15 and under and 7$ for each person 16+). The view was simply magnificent! Same thing goes for St Thomas, except we payed for a tour (18$/person because we made a deal). We took a lot of pictures at those two destinations. The last destination was Half Moon Cay. Apart from the fact that we had to use a small boat to get there, I'd like to call it "Heaven on Earth". The sand is as white as snow, as soft as a baby's butt and there weren't no rocks! The water was clearer than any I have ever seen and was as blue as a bright summer sky. You would think i am exaggerating, but I am only speaking the truth. That was my favourite destination. The wait to disembark the boat was almost nada, except for Half Moon Cay because we had to wait for a smaller boat (but the beach makes up for it). The disembarkation for the other three destinations took no time at all because we are only 2000 people. All in all, this was an amazing experience and I'd 10/10 go back there again! Read Less
2 Helpful Votes
Sail Date: December 2017
This was our 8th cruise. Previously we have cruised with Norwegian, Princess, Celebrity, and Holland America. This was my 3rd Holland America cruise. I had a good experience in the past. The service was superior and the food was ... Read More
This was our 8th cruise. Previously we have cruised with Norwegian, Princess, Celebrity, and Holland America. This was my 3rd Holland America cruise. I had a good experience in the past. The service was superior and the food was fantastic. But I was disappointed by my recent experience on Koningsdam. To be fair, the boat is quite new. The bathroom was an upgrade with glass sliding door and more spacious shower room. The shower water pressure was very good but the toilet had bad smell all time even with frequent flush and closed lid. The actual stateroom was smaller than other Holland America ships. Good in room movie selection. The buffet services was good. The dining room selection was limited and the service was slow and not very diligent. Two nights the server skipped a course of our dinner without informing us. The fitness center was small. No space for people working on mats by themselves. The studio room was always busy with classes to sell people skin care or shoe inserts. The evening performance and performance during the day was subpar. No comparison to what we saw on Celebrity and Princess ships. The casino staff was non-ethical. They kept soliciting my 74 year old mother to gamble more. One night after losing over $1,000 they solicited her to charge to her room another $1,000 at 2:30AM. Of course my mother is an adult and responsible for her actions, but it was non-ethical of the casino staff to keep soliciting a senior with obvious health conditions to gamble more. There was no educational materials to help people with gambling issues displayed in the casino. Most casinos have something educational displayed. Making money is certainly important but it is more important of being a conscientious human kind to not take advantages of the elderly. Read Less
3 Helpful Votes
Sail Date: December 2017
I just returned from a 7-night Eastern Caribbean cruise on Eurodam. Bottom line: this was one of my favorite cruises ever. Service was excellent across the board, HAL's ships give me all the amenities I care about, and my fellow passengers ... Read More
I just returned from a 7-night Eastern Caribbean cruise on Eurodam. Bottom line: this was one of my favorite cruises ever. Service was excellent across the board, HAL's ships give me all the amenities I care about, and my fellow passengers were very friendly. Weather was outstanding. First me: I'm a 50-year-old single guy, a “confirmed bachelor” if you will. I work for a municipality, so I'm not the richest guy in the world, but I get crazy amounts of paid leave. I used to sail primarily with NCL; more recently I've been sailing a mixture of HAL, P&O and Princess. I booked 15 months in advance, and I paid a pretty substantial single supplement. I booked in an MM interior and sailed in a beautiful VE verandah stateroom on Deck 8 due to price drops. I loved my cabin; the only drawback was the occasional movement of furniture up on the Lido at odd hours that woke me up from time to time. Frankly, a verandah is wasted on me as I never use the actual verandah. My sweet spot is definitely an ocean-view stateroom. But everything worked (no plumbing issues), the on-demand TV system was perfect, and there were more electrical/USB outlets than anyone could possibly use. I had a Lido Cabana the whole week. E-Jay and Juvill were the two dedicated “cabana boys.” They were super friendly and made me feel like a minor royal for the week. I would have preferred a cabana a little closer to the center, but that's a minor complaint. I was also worried that the Lido Cabanas didn't provide breakfast and lunch options, but they did! The sparkling wine and chocolate dipped strawberries were appreciated every afternoon. Spa/Gym: I also booked the thermal suite for the week. There was a discount offer of $149 for a single for the week ($249 for a couple), and I jumped on it. As the sales lady in the spa pointed out: “it's easier just to say yes.” Again, everything in the spa worked. I used the gym six of the seven days and always had easy access to the equipment. Lido Pool: I used the pool and hot tubs every day. The pool was warm; the hot tub was hot. Folks were generally polite, as were their manyfold children. So many kids for the second week of December! Loungers were plentiful. HAL's marketing is paying off, and this was a very diverse, relatively young cruise. Dining: I ate breakfast in the MDR every morning. I had lunch in the cabana every day (except for the very well attended Mariner Lunch.) Cabana options came from an abbreviated Lido Market menu, Dive In or NY Pizza. I ate dinner in the MDR every evening. The quality of the food and the service was very, very good. I never lacked for choice, and service pacing was generally very good. The last two days saw some substantial gaps in service; I cannot account for why. (Dinner the last night every table around us was empty and cleared; we still had a table full of empty dinner plates. I had to wave over our server and gesture to all the empty plates to get him to clear them and serve us dessert. WHY?) I'm finding I really enjoy dinner roulette, or sharing meals at a group table. I had open seating and never had to wait to be seated. Quench Beverage Package: This is the perfect package for me. It does cost a little more than $20 per day ($144.48 for the week), but I think I got my money's worth. Double espressos in Explorations Cafe and after dinner; bottled water for the gym; bottles of San Pelegrino and cans of diet Coke and Sprite Zero by the pool and in the bars. HAL also offers a one-day Signature Beverage Package just for use at HMC. It was about $27 after gratuity, and that afforded me my one day of consumption of too-sweet cocktails, wine, and the aforementioned soda. Entertainment: HAL's entertainment is perfect for me. BB King's Blues Club was very well attended and very enjoyable. There was much dancing, albeit not ballroom dancing. That ship has sailed, I think. I also enjoyed Billboard Onboard, and it also was very well attended. I walked by Lincoln Center Stage throughout the cruise and it was always crowded. Finally, I saw two excellent production shows: Billboard Hits Rewind: Off the Charts (on the 3rd night) and 1,000 Steps (on the 6th night), which was a ballroom dance inspired show. It's the sexiest thing I've ever seen on HAL, and I highly recommend it. I missed BBC Earth Live, but folks told me it was excellent. I also chose not to see two of the three comedians. Ports: This cruise visited Grand Turk, San Juan, St. Thomas and HMC. We had beautiful, warm weather at all the ports. Old San Juan is in remarkably good shape. I snorkeled in St.Thomas. And I spent a lot of time in the water at HMC, or at my clam shell. I also experienced an impromptu stretch class with the ship's trainer, Laru, and another passenger. The class was excellent, and Laru was so kind to make the offer. Excellent Crew: Overall, everyone I encountered was so lovely. From E-Jay and Juvill at the cabana, the bar servers around the pool (one of whom hugged me goodbye), my excellent cabin steward Andi, Jamie who greeted me every day in the spa, and trainer Laru, everyone was just fantastic. I don't know how everyone knew my name from day one? But the officers were another story. I think they need to be more engaged around the ship,enforcing standards, and making sure that crew aren't being asked to do too much. Case in point: I mentioned to an appropriate officer at HMC that the bar servers were overwhelmed; he replied that a “second wave” was coming. I don't think this was true as I saw no increase in staff. In summary, this cruise affirmed that HAL is now my line of choice. They give me everything I want and nothing I do not. And I think I am the exact type of passenger HAL is seeking. I love the entertainment, the service, the amenities and I partook thereof mightily. Read Less
4 Helpful Votes
Sail Date: September 2017
For older individuals and easier cruising. Not as many children on board quieter and easier on me. Enjoyed the food and towns we visited. Picked up gifts for all family at stops along the way. Due to Sept travel had end of year ... Read More
For older individuals and easier cruising. Not as many children on board quieter and easier on me. Enjoyed the food and towns we visited. Picked up gifts for all family at stops along the way. Due to Sept travel had end of year clearances everywhere. Had breakfast, lunch, English tea, dinner we seemed to be eating all day. When I wanted pizza there was a shop open making pizza. Dive in served great hamburgers, fries in many varieties. Bring a water bottle and fill up in the buffet area for your use and you won't have to pay for water on the cruise. Cola and liquor is costly but you can bring one bottle of wine each adult person and cola in carry on bag just remember to bring a wine opener since uncorking is expensive. The crew is so helpful you get used to it and when is over you will miss them. Your steward will leave you animals made of towels each night. Read Less
26 Helpful Votes
Sail Date: August 2017
We celebrated our 40th anniversary on this trip. We only went on 7 days of this 14 day cruise from Amsterdam to four cities in Norway. Several of our group did, however, take the full 14 days. We spent a week in Amsterdam before and loved ... Read More
We celebrated our 40th anniversary on this trip. We only went on 7 days of this 14 day cruise from Amsterdam to four cities in Norway. Several of our group did, however, take the full 14 days. We spent a week in Amsterdam before and loved that city! We traveled with a group of 40+ people and found it extremely frustrating to communicate with each other. We wasted a lot of time looking for each other. Bring stick up notes so you can post messages on each others doors or better yet, bring walkies! Their internet service is expensive and spotty so that was not really an option for communicating. The ship is their newest, built in 2016 but the decor is cheap and dated looking compared to other ships we've traveled on. We were surprised to learn that this ship was so new. There is no beautiful focal point on the ship. Very minimal and European. The fine dining restaurants are worth every bit of their extra costs. We visited 4 differents restaurants (Culinary, Tamarind, Canalettos, Pinnacle). They cost about $15-$20 more each. Worth it! I especially loved Culinary. It was like watching a cooking show on TV and then getting to taste the food. Everyone in our group loved them. Make reservations if you have a large group! The Lido dining (buffet) is ridiculously disappointing. We thought because this was a higher end cruise line, we might expect their food service to be better. It was not. Altho, i did appreciate that the staff served us rather than watching other guests dig around in a dish, leaving it unappetizing. It was always crowded and there was no organization as to ordering food. People stepped in front of you as there's no clear lines which turns your dining experience into a competition. Finding an available seat was next to impossible so most of the time we had to bring our food back to our room and eat it on the bed as there's no table or chairs in the staterooms unless you have a suite. The dining room was fair but crowded as the food here is free (included) and you can eat as much as you'd like. We ate here once. The shore excursions are an expensive joke. They basically herd you into a boat or bus and drive you around. They're both overly crowded and restrooms or refreshments are not available. It was a waste of time and money. Don't be fooled by the fancy names of their excursions. I wish i could've read my review before we traveled on this trip. Flam - We loved this city. It was small and quaint with the most stunning views. What a fun way to wake up in the morning! The shore excursion we took in Flam was called "The Naeroyfjord Cruise & Scenic Drive - $130.@) you will spend half the time driving from Flam to Gudvangen going thru many tunnels (which is a nice place for a nap). Then in Gudvangen, you'll hop on a boat and take a slow ride around the Naeroyfjord & Aurlandsfjorden back to Flam. Very beautiful but if you don't board the boat first, you may end up like us, without a seat during the entire ride. People leave their things on the seats to claim them then go up top to look around so you never get an opportunity to have a seat in the lower deck unless you were lucky enough to get one at the beginning. They do have a few decent restrooms and our tour guide here was somewhat informative. Some of the folks in our group took the train tour and pretty much said it was a good long nap. It was a lovely sunny day, which i know you cannot plan for but if we would've known, there was a kayaking company, a fjordsafari.com, a fun fast boat tour, as well as a small electric car rental company right there that would've been waaaay more fun and less costly. There's several shops, a few restaurants, a cafe, a bakery and some street vendors that were fun. We were able to taste Reindeer meat balls and fish soup prepared by the locals. We also loved the little pub there: Ægir Bryggeri where they brewed their own beer and had coffee at Bakkastova Cafe up on the hill. Stavanger - Lysefjord: Pulpit Rock Cruise - $135@ was interesting as we had a wonderfully personable tour guide who told us interesting facts and even legend about the Fjords, Trolls and the area. Had we known then what we know now, we'd only have done this excursion. The town on Stavanger is big so you'd have to cab to get there unless you felt like a 15-30 minute walk uphill to get in town. We were there the shortest time so when we returned from the excursion, we didn't have time to tour further. The Lillesand: The Jewel of Sorlandet ($170@) was the worse. We were jammed on a boat, 8 people squished into a booth. Some folks had so place to sit and ended up standing along the wall or sitting on a step. They slowly drove around showing us the homes of unsuspecting locals for 2.5 of the 3 hour trip. They stopped in Lillesand for 40 minutes which gave you only enough time to use the restroom (another line) and grab a bottle of water. That excursion cost the most and was the worse. In Oslo, there is Sooooooo Much to see and Sooooooo little time. There's a "Hop On & Off Bus" that will take you to all the touristy places you might want to see. We met friends who live in Oslo there and they took us on a personal guided tour and then back to their house for lunch and Norwegian specialties. Other folks in our group complained that we needed to stay longer. We would've liked to have stayed there for a couple days but the cruise line pays a hefty fee to dock there so they cannot stay too long. There were two stage entertainers on the ship. #1. A lady that sang and played the harp and #2. a magician. Both were not entertaining but maybe to some? We didn't manage to sit thru an entire show. It seems like they mostly just try to sell you more things, spa sessions, their Elemis line, another cruise, Jewelry, Art work, your own photos.... Because we didn't already spend enough money on the cruise? We had a couples massage which was lovely and i had a facial while my husband had a shave at the Greenhouse Spa. 15% gratuities are included but we still tipped them $20@ They try to sell you the Elemis product in a matter of fact way. You need to be good at saying no if you're not interested. It can ruin your relaxing massage at the end, if you let it. We didn't but others in our group did. We didn't buy the drink packages and we did drink about 4-5 cocktails each day (bloody marys, wine, beer) and we didn't spend the $900. we would've spent if we had bought one of the drink packages as both members in room need to buy the full package. Drinks were $7.50 up. Finer wines ranged from $24 to $99 per bottle. Different bars on the ship had different liquors. I love Aperol and was able to find it in the Pinnacle bar. Norway was beautiful and we're happy that we went. We would probably not go back as you need to go in August in order for it not to be too cold. I believe our cruise was one of the last ones for the season. We live in Michigan so leaving in August is difficult for us as we only have summer weather here ourselves for a few months. Holland America - Compared to other cruise lines was not as nice as we had expected it to be but 1000x better than a Carnival cruise but not as nice as Viking or Royal Caribbean. We won't go on another Holland Cruise. Did you know that Carnival Cruise Line owns Holland America? Let that give you a hint... Read Less
16 Helpful Votes
Sail Date: August 2017
This is our third cruise. We sailed with Raphosy of the seas and celebrity reflection both were really good and far superior to westredam in any aspect. The Celebrity was the best. We are not fussy in any sense and don't mind if things are ... Read More
This is our third cruise. We sailed with Raphosy of the seas and celebrity reflection both were really good and far superior to westredam in any aspect. The Celebrity was the best. We are not fussy in any sense and don't mind if things are not perfect but this was just a poor experience. And the sad things is it cost us more than the celebrity cruise. We paid quite a lot of money for this cruise but got nothing in return!! We are a couple in our mid-40s with 2 girls 15 and 9. The average age was probably 70. So many old, unfriendly and grumpy couples that don't seem to like younger people and kids. They just everywhere you go on the ship. Entrainment was non-existent. Poor shows that lasted half an hour. Celebrity had the tenures of rock on for 2 amazing shows and 4 live bands playing all day all over the ship. We sadly had to go to bed at 10 every night and just watched a movie. No discos or parties to go to. No bands in the pool, no pool parties, no activities for younger the crowd. The BBKING band was good but played the same oldies songs every night. The whole place was like sedated. It felt like old age home rather than a cruise ship. The daily activities were mostly talks and seminars about how to fold towels, how to diet and bridge card game. Old people staff all day long. Great basketball court but no activities on it. Food was repeatable. Sma every night. For instance, the celebrity had a theme night. If we docked in Greece they had Greek food and so on. Nothing like that on the Westerdam. Food was always the same. Eating time are very short especially for lunch which was 12-14. If you missed the time then no food! so if you onshore you have no chance of making it back for lunch. How stupid!! Celebrity had the dining room open till 4 for lunch which made life much easier. Not enough staff to clean the tables. They did not have one BBQ party on the pool deck for the whole 10 days!! It felt like the whole ship is running on a really tight budget. The ship is also built really funny. It's an old ship very poorly decorated. Felt like in some sort of a rundown 80s hotel. No central area. Unless you are penthouse VIP passenger. you cannot access the front of the ship at the top deck so it was impossible to watch the ship entering ports from the front ogf the ship. The back of the ship there is a pool, and a bar it was always flooded with water and people were smoking there the whole time which made it really unpleasant. The Gym was but only strech classses which full of old ladies . Destinations were fabulaous. Especially kotor and venice. Bot the ship dont giver you much time onshore. The had to back on the boat by 16:30 and some days it was 15:30! Read Less
Sail Date: June 2017
We have cruised on other lines. This was the first cruise in Holland America and will also be the last. By comparison to Princess, Norwegian and Royal Caribbean this ship was a disappointment. The stateroom steward was excellent but the ... Read More
We have cruised on other lines. This was the first cruise in Holland America and will also be the last. By comparison to Princess, Norwegian and Royal Caribbean this ship was a disappointment. The stateroom steward was excellent but the other service on board was not nearly as good as what we have experienced before. The Guest service desk seemed very inexperienced and did not live up to commitments made. The booking agent also did not provide us with the same deal they gave our travel companions. The tour groups were very large and tour guides could not be heard. Not all wore microphones which were definitely needed with 50+ people in one group! The disembarkment process was clearly a message that Hollland America was no longer engaged with theur customer. They had us to the airport 2 hours before the line was even open for check in. We were dropped off and had to walk about 15 minutes (with our luggage and no porters) to get to the terminal. We were told a Holland America rep would be inside to assist. There was no one there to help us. Very disappointing. Read Less
2 Helpful Votes
Sail Date: June 2017
This is my third time on this exact same boat, and my grand kinds seem to enjoy it tremendously. This year one of my granddaughters is thirteen, and was in the teen program, The loft. She had the absolute time of her life and has made ... Read More
This is my third time on this exact same boat, and my grand kinds seem to enjoy it tremendously. This year one of my granddaughters is thirteen, and was in the teen program, The loft. She had the absolute time of her life and has made friends she's still super close with months later. The crew is polite and excellent, and food is delicious. The shows were enjoyable, especially the comedians. The pots were fun, and I truly got to see part of Canada. the ship however is a little older than the others, but still works perfectly fine. The ship is a perfect size, not to small, and not to big. I rarely got lost, and when I did there was always crew members nearby willing to point me in the right direction. getting off the ship and disembarking was an easy and smooth journey, and made getting back home easier then expected. Best cruise I've ever been on! Read Less
6 Helpful Votes
Sail Date: June 2017
First of all I want to say about the Pro's and then the Con's Pro's 1) Good quality of food 2) Most of the staff were friendly. 3) The cabin was ok. 4) The dinning experience was good. Con's 1) Doesn't have a dance ... Read More
First of all I want to say about the Pro's and then the Con's Pro's 1) Good quality of food 2) Most of the staff were friendly. 3) The cabin was ok. 4) The dinning experience was good. Con's 1) Doesn't have a dance club or a place for dancing. 2) 24 days and we only enjoy two shows. 3) The entertainment is only for older adults doesn't have dancing music, karaoke or any other kind of entertainment. 4) The gym is a joke, too tiny and close too early. 5) Only have 12 days variety of food. 6) The sports desk is too limited and only have two ping pong tables. 7) I try to organize a dancing space but the entertainment director was very rude. 8) The sauna is so tiny that only have space for two people and close early. 9) No free steam room, you need to pay for thermal pool package that it is not worth it. ($149 for single person, $299 for couples for 12 days). Read Less
1 Helpful Vote
Sail Date: May 2017
the family decided to go for baltic region this time and i think zuiderdam is the HAL ship that cruises to baltic. this ship is not unfamiliar to us. we have boarded this ship before to europe. it was not a bad ride... satisfactory to our ... Read More
the family decided to go for baltic region this time and i think zuiderdam is the HAL ship that cruises to baltic. this ship is not unfamiliar to us. we have boarded this ship before to europe. it was not a bad ride... satisfactory to our liking..majority of the staff were friendly and professional. our cabin server, formal dining waiters, bistro servers and most lido waiters and waitresses were deligent of their duties. however, we did not like the set up of the drinking glasses and coffee cups being ready at the table, because sometimes it mixes with the dirty utensils that passengers just damp on the table. i think they should change that set up. The food was satisfactory. the shows were acceptable but ABBA Rav was excellent and both house bands were excellent too. the location of our cabin was good. during the big current, you can feel the bad motion on the upper level of the ship, but in our cabin's location the movement was minimal.. 1 day to embarkation, i felt a flu like symptoms. and as we headed home on the plane, i felt so terrible and having sore throat. and finally when i got home, I went to the doctor and was diagnosed of a virus i contracted in my journey..I was bedridden for two days taking antibiotic and cold tylenol. Im ok on this 4th day.though im still a little oozzzie...... Read Less
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