My experience on the Nieuw Amsterdad was far from what was advertised. I did not find the dining to be top notch. Pinnicle was very overrated. I tried the porkchop and needed a chainsaw to cut it. My wife tried the Hallibut and it was so dry you could use it as an ink blotter. The main dining room was mediocre at best.
We were at sea 11 days of our 15 day cruise because 4 ports were ...
I am incredibly disappointed, frustrated and feel ripped off that I paid full price for a Holland America Cruise, that did not cater to my age group, and had so many port stops cancelled. On top of this, the Shore Excursions advertised by Holland America on the Navigator App, and website were not what was delivered by the Tour Guides and the Greenhouse Spa experience was also very substandard. ...
After booking and paying for this cruise, we got an update stating that our first port of call had been cancelled then a second port of call had also been cancelled, the replacement on the first port had been changed to Seattle, we live in Vancouver BC, the second cancellation no substitute provided. While on the ship other ports had also been cancelled one due to weather one because of civil ...
This was cruise #7 for us; however, our first with HAL. This was our least favorite of the cruise lines on which we have sailed. Specifically, reasons include, boring/lack luster entertainment, lack of on board activities and poor selection of food choices in dining room. We wanted to have a table for 2; did not want to share. We were made to feel that this was an imposition and unreasonable. ...
We purchased a Neptune suite in the rear corner, so we had good all-round views and a large veranda. The only thing that was good about this expensive cruise were the workers on board. Very good people.
Cabin - Large but many issues listed below.
Food - Good at start but got worse over the trip. The specialty restaurants were much better than the public ones.
Entertainment - Similar all ...
Room-We were in a lower room (1120). We usually stay in the low rooms due to the reduced prices, but I sure am sorry we did this time. When we walked into the room it was so cold, I put on a long sleeved shirt and sweater and waited for the room to warm up. It never did. We spent 11 days in the coldest room possible. We stopped at customer service 19 times, and twice guy with a temperature ...
20 day transit from Vancouver to Ft. Lauderdale through the Panama Canal.
This was our 30th HAL cruise, we are both 5 star mariners. Neptune Suite.
Our boarding time was 10:00 am (priority boarding for Neptune Suite guests). We got to the Vancouver terminal at 10 am. Waited about 30 minutes before baggage screening opened. Ushered to another waiting area where we waited another 30 ...
We chose this 17 day cruise because we wanted to go through the Panama Canal. We took a Holland America sponsored Zip Line tour in Costa Rica(41) of us. A torrential rain was predicted, but we were not made aware nor was the tour canceled.Dangerous rain including lightening dumped on us during the Zip Line. Of course, we were attached to metal lines with metal equipment. There was a flood of the ...
The thing that topped off and overall bad cruise was a bogus charge of $70.21 for the use of our mini bar which we did not use. We attempted to have this charge reversed via our credit card company but HAL responded saying the the mini bar was not included in our drink package. Overall there were too many people on the cruise which made for a feeding frenzy at each and every meal. There was a ...
My wife and I thought Holland America was a step above and tried the Panama cruise. First the ship is in disrepair ie: broken windows, window seal deteriorated causing windows to fog in main dining room, burnt out bulbs throughout especially at the elevators and Old wooden deck chairs on deck three of which 50 percent were broken. Attitude of the Hotel manager was not his problem. Staff throughout ...