1. Home
  2. Cruise Lines
  3. Holland America Line
  4. Holland America Line Cruise Reviews
1 Helpful Vote
Sail Date: August 2019
This was a very last minute cruise booked within one week of travel. Got a decent price for a partially obstructed stateroom, which was actually larger than I expected. Having just gotten off RCL's Mariner of the Seas one week ... Read More
This was a very last minute cruise booked within one week of travel. Got a decent price for a partially obstructed stateroom, which was actually larger than I expected. Having just gotten off RCL's Mariner of the Seas one week earlier, I was worried that the Eurodam was going to be boring by comparison. But our experience was better than I expected. For this cruise, it was just my 6 yo & me (late30s). We normally travel as a family of 4 (my husband & our 9 yo), plus grandparents. In complete honesty, this ship would probably have bored my 9yo who has become accustomed to our previous cruises' "bells & whistles" from the likes of Disney, Norwegian, and Royal. But my 6yo & I enjoyed the slower, more relaxed pace. I think the more "chill" vibe was very fitting for the serenity of Alaska. Compared to our most recent cruise on the Mariner, Eurodam 's food at the Lido & MDR was much better, although HAL needs to have more vegetarian options. Service in Lido was hit or miss. I often had to get my own drink or clear my own table. I appreciated that servers served portions, versus allowing guests to handle the tongs. Entertainment was good, especially the magician show as well as BB Kings. I do think HAL needs to up their entertainment options, compared to their rivals, who have more lively entertainment often. Fitness Center was sufficient and I even saw whales a couple times while I was using the elliptical. My 6yo enjoyed the kids club, but compared to Disney, Royal, & Norwegian, I thought HAL could do a better job with kiddie activities, playroom, and hours. Excursion & Guest Services did a good job addressing my questions and I appreciated being able to use Port Valet service. Overall, I recommend the Eurodam for an Alaskan itinerary. I'd consider cruising HAL again given the right itinerary and price. Read Less
1 Helpful Vote
Sail Date: August 2019
We wanted a cruise that our daughter and son-in-law wanted to take, and they liked the idea of taking their first Alaskan cruise. We had been once, and had bad weather in the Northern stops. This time, the weather was reversed, with ... Read More
We wanted a cruise that our daughter and son-in-law wanted to take, and they liked the idea of taking their first Alaskan cruise. We had been once, and had bad weather in the Northern stops. This time, the weather was reversed, with great weather in Juneau, Glacier Bay, and Sitka, and rain and cold in Ketchikan and Victoria (B.C.). The ship itself has been recently refurbished, with nice new furniture in the suites (and elsewhere), and large flat-screen TVs with free movies. The service has always been exceptional, and this cruise was even better. We also enjoyed the Lincoln Center string quintet, with excellent young musicians playing a wide range of lovely music from Baroque through Broadway, tangos, and jazz. The main dining room's food was the best we've experienced, with great choices and lovely presentation. Free room service, with a good selection of choices throughout the day, was a nice touch as well. Read Less
7 Helpful Votes
Sail Date: July 2019
This was the best cruise ever! The staff was friendly and very helpful as well as cheerful. The food was delicious and plentiful.Every evening it was arranged with care and lovely.Our dining staff was wonderful, especially our wine girl ... Read More
This was the best cruise ever! The staff was friendly and very helpful as well as cheerful. The food was delicious and plentiful.Every evening it was arranged with care and lovely.Our dining staff was wonderful, especially our wine girl (Miraki(Sp?)-from Japan but living in Manilla). Our room was beautiful and the gentlemen that serviced it were quick and efficient. The ship was clean and everything was top notch. The entertainment was great! I can't rave about it enough. The spa package was awesome. Seaweed wrap a must. The girls in the spa were lovely and informative. Mary our morning dining room person was so nice and helpful. She helped us start our day with JOY! The BBKing review was great. We enjoyed the special music provided by WayFM every night. The wine tastings we attended were very informative. Everyone was fabulous! A TRIP FOR THE MEMORIES!!! I am recommending Holland-America to everyone I tell about our trip and I will book again.*** Read Less
4 Helpful Votes
Sail Date: July 2019
This was a wonderful vacation with siblings. The food was amazing! I tried Duck for the first time and absolutely loved it. The Pinnacle Grill was great! The Cannaletto was awesome! I did feel there was a bit of downtime during the ... Read More
This was a wonderful vacation with siblings. The food was amazing! I tried Duck for the first time and absolutely loved it. The Pinnacle Grill was great! The Cannaletto was awesome! I did feel there was a bit of downtime during the day, but that was okay as I was able to go to the spa and do the hydro-pool and thermal lounge suite which is the best way to relax. The Billboard Onboard was great as Kiersten and Will did a great job on the pianos and singing. The Lincoln Center Stage was amazing and I absolutely loved to hear them play. Be prepared to wait awhile for your food if you order the pizza or from the Dive In. The Lido had good food as always and yes, it is busy during the peak times, so choose when you want to go. The in-room dining was nice as well. All of the staff was very friendly and helpful. I loved the casual portrait nights in addition to the formal (gala) pictures. When we looked through all the photos, the casual ones actually came out nicer and better than the formal ones. This was my 4th cruise with Holland America (my first 3 were on the Amsterdam), and I can honestly say it didn't disappoint and I'm ready to go on another cruise. Read Less
1 Helpful Vote
Sail Date: July 2019
This July the family decided to go on a cruise to Alaska on the Holland America Amsterdam. We had 7 people in our group and had 2 rooms. Everything on our cruise was absolutely perfect. The ship was very comfortable and up to ... Read More
This July the family decided to go on a cruise to Alaska on the Holland America Amsterdam. We had 7 people in our group and had 2 rooms. Everything on our cruise was absolutely perfect. The ship was very comfortable and up to date. The food was excellent and the service was perfect. Holland America gave us a perfect 7 day vacation and we’ll be looking forward to our next cruise on holland America’ We frequently hear how Holland America is the over 90 crowd but this trip the ship was filled with families and lots of kids. We had 2 18 year olds in our group and they enjoyed Holland America so much that they have been next summers family trip on Holland America. We decided Holland America gets the over 90 reputation from their world cruises as the only people that can take a 100 day cruisr are retired. Read Less
Sail Date: July 2019
This was our first cruise ever and we didn’t quite know what to expect. We chose it because we wanted to reach beyond the Arctic Circle and into the Midnight Sun, and had a limited time availability. We stayed into a Neptune Suite - ... Read More
This was our first cruise ever and we didn’t quite know what to expect. We chose it because we wanted to reach beyond the Arctic Circle and into the Midnight Sun, and had a limited time availability. We stayed into a Neptune Suite - Mozart deck, Aft corner. We absolutely loved the suite. Top of the line, modern and elegant dual sink bath with oversized shower, all in travertine. Ultra large screen TV, and lovely wrap around balcony. King bed was best ever. The personnel was without reproche. All were just trying to go beyond the call of duty. We went to the restaurants - Tamarind was our favorite, with the Mango Posset desert being a killer. Rudy’s is also very good. Great atmosphere. Sophisticated food. The Orange Club was a very convenient way to have a more intimate environment for dining, and Neptune Lounge handy and well stuffed. The World State venue is just extraordinary. Music program onboard video was diverse and we could find our preferred tunes with Hyperion Knight piano, Dual piano performance, blues and rock bands. Shore trips - did do the job. We enjoyed them and used them to the fullest. Read Less
Sail Date: June 2019
Just a qualifier to start ... this is my first cruise, so I write this review lacking other benchmarks. I'm essentially rating and evaluating this cruise relative to other vacation experiences and the expectations from reading prior ... Read More
Just a qualifier to start ... this is my first cruise, so I write this review lacking other benchmarks. I'm essentially rating and evaluating this cruise relative to other vacation experiences and the expectations from reading prior reviews. That said, I don't see how this experience could have been much better than it was. Here are some highlights. Dining with dietary needs: One of my sons was gluten-free and dairy free. We found the main dining room and the specialty restaurants (Canelatto, Pinnacle Grill) to be particularly confidence building in terms of how they handle allergies. This was true for both dinner and breakfast (we never happened to eat lunch in the MDR). My son generally pre-orded his dinner for the next day at a current days dinner and the chefs were able to prepare it according to his needs. Dive In and the NY Deli also handled special dietary needs well. The Lido Buffet was a little more chancy as nothing was labeled, so we rarely ate there. Dining quality and experience: I don't see how it could be much better. Food was delicious and served at appropriate temperature. Range of choices in MDR and specialty restaurants was excellent. Service was phenomenal. Ambiance in the 2nd floor MDR was solid -- even better at times when we got a seat by the window. One observation was that one needs to allow about 1 hour for breakfast and 1.5-2 hours for dinner. In other words, it's European dining speed. That was quite acceptable. I loved the fact that you could get food until midnight. Evening entertainment: The Music Walk (BB King, Rolling Stone Rock Room, Billboard Onboard) totally exceeded expectations. The Rock Room cover band was very good as was BB King (the bass player was phenomenal) and they hide quite a bit of variation from show to show and night to night. But the two pianists in Billboard Onboard stole the show. They were engaging, exceptionally talented, and quite entertaining. We chose Nieuw Statendam for their emphasis on music so we had high expectations. This surpassed them. Only nit might be that many shows were very crowded, but if you were willing to stand, you never missed a beat. Other observations: -- The appearance of the boat was spectacular. It still had that "new boat" smell. :-) -- I personally liked the walking path around the exterior of the boat on deck 3. One of my sons really liked the basketball court on deck 11. -- I liked the fact that the hot tubs were kept at about 100F. That means that you could relax and not have to worry about leaving and 15-20 minutes. -- They seemed to have very good judgment as to when to close the roof on the Lido pool and when to keep it open. -- Entry and exit on the boat at port was well organized. Some minor nits: -- Sometimes the wait at the Guest Services desk could be a bit long -- up to 15 minutes. -- I had a few times where I was trying to get information and got different answers from different people. For instance, I could never figure out what time the pool closed. -- The Navigator app was OK ... but it did not consistently notify me when I received a chat message. Read Less
1 Helpful Vote
Sail Date: June 2019
Our son and our nephew both graduated from high school this year. We wanted to get my husband's whole family together, and since several of them live out west, Seattle was a good meeting point. Our family (we don't live out ... Read More
Our son and our nephew both graduated from high school this year. We wanted to get my husband's whole family together, and since several of them live out west, Seattle was a good meeting point. Our family (we don't live out west) flew in one day before the cruise. It was a good thing because our flight was delayed. I would suggest, if you are coming from a long distance, fly in a couple of days ahead and explore Seattle. Uber rides from the airport only take 15-20 minutes to where our hotel was. We stayed in the Sheraton Four Points due to its great location. It is walking distance to the Space Needle. We got an Uber to the port and it was a very quick ride from the hotel. We got onto the ship pretty quickly. We had a bit of a wait before checking in but were on the ship by 12:30. And, our room was ready when we got on. Things were smooth for embarking. The ship itself was clean and easy to navigate. It is an average-sized ship, I would say. We liked walking around the deck on a daily basis, although at times, it got rainy or chilly. The public spaces were nice and comfortable. We especially liked the crow's nest area. It was just down the hallway from our room and was a perfect meeting spot for family members. This ship is very similar to other HAL ships we have been on. Our son works out a lot. He was not impressed with the fitness area. And, the lady who works in that area was rather rude to him. So, he didn't spend much time in there. The pools and hot tubs were nice. The pools never were crowded. And, you could get into a hot tub if you wanted, although they were very small. They closed very early in the evenings, perhaps because of the weather, I'm not sure. Smoking was allowed in an area by the aft pool. We don't smoke, so we avoided that area. No smoking was in the casino. The casino got fairly crowded, depending on what was going on there. Our son discovered that he is a good poker player on this trip; that was exciting for him. I didn't participate in many ship activities. There wasn't a huge amount of entertainment. The music was good that was performed. It was very loud and crowded in the Blues Club; I don't think that the space is large enough for the people who want to hear the music there. The comedian was pretty funny, and he was clean, so the kids were able to join us. Our nieces went to the children's activities and seemed to really like them. There were a good number of teenagers; between two of our families, there were 6. The teens met several others on the ship, and they seemed like nice kids. I don't know how much they had provided as far as organized activities for the teens, but our teens did have a wonderful time. Service on the ship was very good. Our stewards did a consistent job of tidying our room, although we keep a clean room. And, the dining room service was nice, as well. Our waiters were friendly and did an excellent job each night. We dined in the main dining room every evening. Even our teenage kids wanted to dine in there each night. It was a fun experience for them. We had a couple of nights where all 21 of us ate in there together. Although we had late dining, because the sun barely sets at that time of year in Alaska, it wasn't a bad time, really. Lunch meals were nice in the dining room, too. The menu was varied, and the food was of good quality. I especially liked the main courses. The Lido often got busy and it could be hard to find a seat sometimes. They have some nice stations in there at lunch time, so the days the MDR was closed, I would walk around and see what was available before getting food so I didn't overeat. Dive Inn is a good place for sandwiches and fries; I just ordered from there one time and shared my food with a daughter. Our cabin was on the tenth floor. It was a balcony but might have been a little smaller than some of the balcony rooms. It had a tub, a real plus on a cruise ship. This had less storage than other balcony rooms I have stayed in, but there were four of us. We had two beds together (king), a pull-down bunk above, and a pull-out loveseat. Beds were comfortable with nice linens. The balcony itself was pretty narrow, I think due to the location on the ship. The pull-down bed actually rattled a lot, until I finally stuck a rolled-up towel into part of it. We had the wall between our balcony and the ones beside us opened up because there were three family rooms beside each other. I would recommend closing them back at night because they can make some noise. One night, there was a huge amount of fog, and the foghorn was going off all night. At first, I thought someone had fallen overboard. Once I realized it was the fog, I fell asleep. it is nice having the balcony when going to the glacier and also when in port. But, it gets cold and windy when traveling. And being on the tenth floor is close to the Crow's Nest, which is a nice spot. Each port was good. Seattle is a lovely city. We enjoyed the Seattle center with the Space needle, fountain, museums. Just a great place to walk and see the sights. And, the mountain views are gorgeous as you leave port. We booked a last-minute whale watching tour in Juneau. The kids LOVED it. It was fun and we saw a lot of sea creatures. We booked it when we got off the ship and so we got a nice discount. I recommend NOT booking on the ship for these if you can avoid it. Better deals for the same thing onshore. Hubbard Glacier was incredible. One couple in our group had booked a suite, and they had a wraparound balcony, so we spent a good bit of time there during our Hubbard Glacier stop. We got close to the glacier, saw some calving and had great weather. The port for Sitka is 6 miles from town, but the shuttle gets guests back and forth quite well. It was about 12 minutes to get there, and the wait for the shuttle was just a few minutes. If you get a Sitka map online, you can just follow that and walk around town. Our group enjoyed the sea walk and spent a lot of time out along the sand in the sound area. We saw starfish, eels, crabs - the kids LOVED it. There were seals swimming in the sound, too. There are pretty green spaces and flowers on the walk, as well. We walked to Sitka National Historical Park's Totem Trail. We walked to the river; it's a very pretty, but also fairly easy walk. You can get nice views of St. Michael Cathedral along Lincoln Street. And panoramic views can be seen from Baranof Castle Hill. You will take several flights of stairs to get up, but it's worth it. At the end of town is the Pioneer Home, some type of retirement home. It sits on a big square with a giant totem pole and is a good photo spot. our time in Ketchikan was short - only five hours. I suggest getting up very early so you can see it all. It's not a big town. The waterfront promenade is nice, and there is an interesting tunnel that is good for photos. We got some nice street views right beside the tunnel...after walking up several dozen steps. Creek Street is fun to check out. There was an eagle down by the creek eating fish, and we saw cute little marmots. Married Man's Trail was pretty; my son and up took the stairs up to the Civic Center. It was a pretty walk. We also took a walk along Park Avenue, by the creek. After crossing the bridge, we found a paved path among the trees. We then found a spot where we could walk down to the creek banks; my kids loved that area. The waterfront shops are good places to buy souveniers. Victora was really lovely. We walked quite a ways and just got lots of pictures. We were there in the early evening. I would love to have been there during the day. But, we all had a great time at each stop, so I cannot really complain. Disembarkation was pretty quick. Really, if you need to change your time, they will work with you. It was easy finding our suitcases. You have to walk a little way to get to the Uber area, but once you get there, booking a driver is very simple. We loved this cruise. The stops were great. Our time with family was delightful. Typically, HAL cruises have a huge number of senior citizens. This cruise had a wide array of ages. There were many, many family groups, and it was a festive enjoyable feel overall. Our son (18) wasn't crazy about the onboard experience and would probably like RCI a little more, or Carnival, with its party atmosphere. But our three kids did have a fabulous time with family and this cruise allowed us to all gather together and that was what was so special about it. We have gone out of Whittier before, and getting to Alaska by plane is exhausting. Going to Seattle was a little tiring, but much easier than all the way up to Alaska for the departure. Yes, I would go again. Read Less
8 Helpful Votes
Sail Date: June 2019
Had never been to this area before and wanted to see it. Lovely views, scenery was great. Dropped our car in Boston and flew to Montreal to catch ship. Boarding was straight forward and done in no time. We rented a car for the day and the ... Read More
Had never been to this area before and wanted to see it. Lovely views, scenery was great. Dropped our car in Boston and flew to Montreal to catch ship. Boarding was straight forward and done in no time. We rented a car for the day and the process was easy. Pickup at airport, returned downtown; Enterprise took us to cruise port. Ship was smallest that we have ever sailed on. We liked it. Room 1844 was nice size with plenty of storage. Perfect location for getting on and off ship at ports. Food was good at all restaraunts, but selection did not appeal to all of us. Entire staff that we dealt with were friendly and helpful. We love HAL and were not dissapointed at all on this cruise. Entertainment was just a tad off, we blame content not cast. Disembarking was the easiest ever experienced. Right off and out. Read Less
3 Helpful Votes
Sail Date: June 2019
Pros: Ship rarely felt like it was near capacity, even though it was Generous amount of time ashore in ports Embarkation and disembarkation was the best/fastest/easiest I've seen; also very good for going ashore/coming back ... Read More
Pros: Ship rarely felt like it was near capacity, even though it was Generous amount of time ashore in ports Embarkation and disembarkation was the best/fastest/easiest I've seen; also very good for going ashore/coming back in ports Secondary Eateries (Grand Dutch Cafe, Dive In, Pizza) are quite good and very convenient Sanitation taken seriously Cons: MDR food quality has noticeably dropped since cruises 5 & 15 years ago Waitstaff/wine stewards in MDR and lounges are stretched too thin and cannot serve timely; they need more staff Specialty restaurants touted, but the expense and space should be devoted to the MDR This was a mid-June 25-day sailing combining two "legs"-- western Med and Adriatic. We (H&W + 2 teens) selected it for number and variety of ports; if you were more interested in life aboard the ship than ashore, you need a less port-intensive itinerary. The variety of ports was awesome, and we loved the itinerary with only minor quibbles. This was a great cruise, so please take the critical comments below as constructive criticism meant to be helpful for others considering this ship or a similar itinerary; overall, we would rate the cruise a solid A. It was nice being on a new ship--the more modern touches (LED lighting, better bathrooms) were great. Embarkation in Civitavecchia was a breeze; far easier than any previous onboarding regardless of cruise line or location. Very organized; we showed up around noon for our "suggested" 1pm boarding and were in our cabin not 15 minutes after dropping our bags. Luggage was delivered before we even had a chance to step out for lunch. Cabins (Vista + Inside) were nice, and the stewards were good at keeping up with what looked to be a heavy load. More below. We got the unlimited laundry for $225 and got our money's worth for sure! Note that although the service is nice in that clothes come back folded or hung, the washers are not always thorough and they surely don't pretreat for stains. Excursions: we booked our own for each port, as well as transfers for two reasons. First, on simple transfers and excursions, we saved both time and money. But more fundamentally, we'd done enough with HAL to know that in Europe we would be better off booking our own so we could go faster and do and see a better variety of things. The median passenger age seemed to be about 65. From what I heard, those who took EXC excursions were happy, and I do note that in one port (Livorno, I think) they held the ship for several buses of EXC tours that had been stuck in traffic. Comments on the ones we used: Spain--SpainDayTours and had good luck with those. Gibraltar--Carl at Inside-Out Rock tours, and he was excellent. Malta--Joan Sheridan, best guide of the trip. Split--tour via AirbNB, excellent (and particularly good value) Trieste--ToursByLocals to Slovenia: not good, requested partial refund (enervated guide) Naples--AmalfiCar: fiasco, do not use, ever Catania--cooking class at a local's house via Expedia: excellent. Cadiz (paragliding; canceled due to wind direction), Split (canyoning; canceled due to timing), Dubrovnik (sea kayaking; hard but excellent), Corfu (parasailing; excellent), Rijeka (rafting; nice but a bit slow), Kotor (paragliding; awesome): all but the last booked through Adrenaline Hunter. All but the last had some problem. Adrenaline Hunter is convenient, but I would use it as a research tool to see generally what adventure activities are available in an area, but then I would book directly with the outfitter so that you have better control of the communication and can be specific about times and locations. Specifically, we had issues with all of our excursions mostly related to communications/location/pick-up and timing (we had to cancel canyoning when we found out the night before that the transfer took 2 hours and thus would return us after all-aboard; the website disclosures were ambiguous at best (note further that the outfitter tried very hard to accommodate us, but we just didn't have enough time in port for this one). In general, the operators were all helpful, but AH didn't add anything, and my advice is to pin down every detail before you embark. Transfers: we booked various ones through KiwiTaxi (good/very good), MyDayTrip (mixed) and Taxis For Cruisers (very good). Main Dining (late seating) was a bit rough on the first leg as we had an awful table by the waitstation. Compounding matters, the service often had long gaps between courses (with no beverage/water service, either). This improved on the second leg of the cruise, but was still less consistent than expected and not what you could call "excellent service". Four or five nights we had to let the kids leave early to get dessert at the Lido because the meal dragged on past 10pm (we would be seated at 8:15). Making sure we were seated right as they opened helped some...usually. Sadly, the only way to get more than a garnish serving of vegetables was to go to the Lido. Allergies: daughter has an almost absurd array of food allergies. We had alerted HAL pre-cruise, but it was unclear who should know. Answer: if you have food allergies, see the MDR manager AND let your servers know as soon as the MDR opens. They took the allergies VERY seriously and took great care to ensure her safety. Wine service was poor. Stewards seemed to have gaps in training, and were required to serve far too many tables to be able to provide proper service. One steward we had seemed puzzled that we would have more than one wine open at a time (a white, a rose and a red), as though we should always finish what we had the night before regardless of that evening's meal choices. They also had a hard time managing wines brought aboard...which is pretty frustrating given the corkage fee and the fact we were cruising through great wine regions. (Bottles were "misplaced" for several days, and not stored at proper temperature.) Specialty dining: We ate at Pinnacle and Tamarind, both of which were excellent and nice as a treat...although if they are letting MDR decay as they have they should lower the price point on these. Other dining: I would have to say that I think the Lido food is better than on our last cruise, and generally good to very good. The Grand Dutch Cafe, Dive In, NY Pizza are even better and very convenient. Sanitation: I've read many reviews and heard grumblings from passengers about the Lido food being served by staff (rather than self serve) and that causing lines/crowds/delays. So be it. Indeed, if you are bothered by such things, I invite you to travel on a line that is less serious about sanitation so that you won't ever be in front of me. (One good example I witnessed was when I came up to a Lido station as meal service was winding down. The server was wiping down the service area, and when he noticed me, he didn't stop, but rather said "please wait a minute" [or some such], and then finished the wipe-down AND washed his hands (thoroughly) before serving me. Good training and discipline there.) Club HAL (kids club): we expected our kids to be bored recluses and that there would not be many teens aboard. Wrong. There was a good scrum of teens who mostly got along very well, and my kids had a lot of fun with their peers aboard. They often were the last back to the cabin...and hard to wake in the morning. They had a blast! Bars: meh. Service is average, some drinks better than others, but prices a tad higher than deserved...as usual. Entertainment: We really enjoyed Billboard (dueling pianos) and Rolling Stone (rock band). We wish they could have played a wider repertoire, but we assume they were making valid assumptions about their audience. The BB King and Lincoln Center Stage performances were also solid, although we saw fewer of those. Saw only a few World Stage acts; seemed fine, not great, but we're really not their audience. Fitness Center: Quite good IMHO. Good equipment and only a few were out of order. Enough equipment that few people waited (that I saw), and even then not for long. Happily, a courteous group of pax in there, too. Art: I'm far from an art snob, but I really liked the art on the Koningsdam! It was clever and different, and kept with the musical theme...in sharp contrast to the generic but garish and trying too hard art on every other cruise ship I've been on. Ports: All were good. Rijeka (swapped for Ravenna at the last minute) was a downgrade, but OK. Corfu was just OK. Malta was spectacular. Some of the smaller Spanish ports (Cadiz, Malaga) were a bit sleepy, but that was fine with us. Again, we chose the itinerary because of the variety, and we definitely got what we expected! Read Less
8 Helpful Votes
Sail Date: June 2019
We chose this cruise for the itinerary and were not disappointed in any way. The refurbished ship is beautiful, clean, and everything looks brand new. The staff were all friendly and helpful, and the food in the MDR was very good. We ... Read More
We chose this cruise for the itinerary and were not disappointed in any way. The refurbished ship is beautiful, clean, and everything looks brand new. The staff were all friendly and helpful, and the food in the MDR was very good. We ate in the Pinnacle once; it was OK but we enjoyed the MDR more. Entertainment was good if not excellent; there were some but not many activities during the day, but most everyone was off the ship anyway, as we only had one day at sea, and on that day there were many activities at all times. Embarkation was easy, as was disembarkation at the end of the trip. The Veendam is a small ship, so the staff/guest ration is much better than on the larger ships. It is comfortable, and we much prefer the smaller ships for this reason. Sailing up the Adriatic into Venice was an amazing and beautiful ending to our voyage. Read Less
6 Helpful Votes
Sail Date: June 2019
Where do I begin...To me, HAL is how cruising is supposed to be. The ship was very elegant and classy, like you would picture an old-time cruise ship, but not antiquated at all. It was also very "green" and environmentally ... Read More
Where do I begin...To me, HAL is how cruising is supposed to be. The ship was very elegant and classy, like you would picture an old-time cruise ship, but not antiquated at all. It was also very "green" and environmentally conscious and that's something that is very important to me. I never saw a single paper towel or napkin (even in the public restrooms you dried your hands on little washcloth-sized towels) and no disposable plastic ANYWHERE. The drinking glasses in the buffet area were a really heavy plastic that we thought were glass at first, but the plates are all glass/stoneware and the bowls were a very heavy resin type material. In the buffets, you don't serve yourself, you just tell them what you want, so there aren't a thousand people touching the spoons and messing with the food. The food here was remarkable, considering the amount that's served each day. The main dining room was fantastic (atmosphere, food and service) and in the afternoons there were little happy hour specials at different bars on the ship where you get your second drink for $2. We actually had a TUB in our cabin and the bath towels were huge. They even provided blankets for the balcony and up on the outside decks. It was all just amazing. Yes, HAL is sometimes referred to as the "geriatric cruise line", but that is a misnomer. I have been on at least a dozen cruises, and this one was by the far the busiest, but it wasn't geared towards keeping children entertained. (This was my first time on HAL so I can't speak regarding their other ships). That said, they do have a kids' program and I can't imagine that a kid would get bored, (I would be delighted to take my grandchildren on this cruise) but there were no water slides or rock-climbing walls or things like that other than whatever they have in the dedicated kids' area. One thing I was a little afraid of was that it was going to be a more formal atmosphere than we wanted, but that wasn't the case at all. Even on the Gala nights the wardrobes ran the scale from formalwear (but not much) to jeans and everything in between. In a nutshell, we are new HAL fans and are already thinking about our next cruise. Read Less
14 Helpful Votes
Sail Date: May 2019
This was our fifth cruise, with Holland America, so I have no comparison to make with other cruise lines. It is obvious during the embarkation, that this is not “their first go-round”. Moving 2000+ people onto the floating hotel is no ... Read More
This was our fifth cruise, with Holland America, so I have no comparison to make with other cruise lines. It is obvious during the embarkation, that this is not “their first go-round”. Moving 2000+ people onto the floating hotel is no mean feat. Add to the fact there’s another cruise ship, different line, loading for the same departure time. These folks do a marvelous job, the Port of Vancouver is a great place to depart from. I am totally amazed by the comments of folks doing reviews for Cruise Critic. Fortunately you can read all the comments, and sometimes wonder “did these folks travel on the same ship?” How can one person be so positive and another negative. Well that’s the way it is, we are all different and we all see things through different eyes. But with the Cruise Critics’ review, you can at least sort out the wheat from the chaff. every review was negative, then the cruise line has a problem - a mixture gives each line a chance to iron out the negatives. Our fifth cruise, this time on the Nieuw Amsterdam, went without a hitch. Embarkation was as smooth as the previous four trips. Our cabin was ready and we met our cabin stewards. Now, these folks meet several people each trip, how do they remember our names? Holland America trains these stewards to do their job, and part of that is getting to know your clients (and that’s what we are). Our Veranda stateroom was everything we’d expected. There is plenty of room for two and the outside deck is an added benefit. The Nieuw Amsterdam is a beautiful ship, wandering around you get to appreciate the effort in making this ship. If your only efforts take you from your stateroom to the Lido or Main Dining Room, you are wasting your travel time. In many reviews I have read that critics have said the trip is boring, there’s nothing to do. HAL regularly prints daily schedules of activities and events. Should you chose to ignore those, then yes, you will have a boring do nothing cruise. Food, does that interest anyone - the Nieuw Amsterdam has every type of venue available, and I had to say they are all top notch. From the Dive In and Pizza place to the Main Dining Room and the pay extra dining. You can have whatever you may wish, you will not be disappointed. On this trip at each stop, Juneau, Skagway, and Ketchikan there were three other cruise ships, all arriving and departing at similar times. That’s somewhere between 8,000 and 10,000 cruisers joining the locals. And yet it doesn’t seem excessive. There was a little sea movement between Ketchikan and the northern Vancouver Island, this was to be expected, but had very little effect on us. Weather forecasting sometimes is misleading. If we’d planned our trips on two-week forecasts, we’d never travel. On the week 18-25 May 2019, the weather gods blessed us. Arriving back in Vancouver, our disembarkation was as smooth and our embarkation Read Less
7 Helpful Votes
Sail Date: May 2019
Introduction: We are frequent cruisers with Platinum Plus status on NCL and Black Card status on MSC. NCL was our go to company for N.A.cruises and MSC was our go to company for everywhere else in the world. Unfortunately, both companies ... Read More
Introduction: We are frequent cruisers with Platinum Plus status on NCL and Black Card status on MSC. NCL was our go to company for N.A.cruises and MSC was our go to company for everywhere else in the world. Unfortunately, both companies have adopted strategies of bigger and bigger ships and more fees beyond the cruise fare. After our last cruise on the 5,700 passenger MSC Meravigilia, we decided bigger is not necessarily better. This led to our selection of a smaller ship with a new company for us: Holland America's Oosterdam to Alaska. Cabin: We selected a Neptune cabin, because we were travelling as a family of four. The cabin is spacious with a king bed, sofa bed for two and large balcony. The cabin had a large screen 55" T.V. and a bathroom with an independent shower and independent shower/tub combo. Overall a very nice cabin, and the balcony is excellent for Alaska sightseeing. Dining: We dined at the Pinnacle Grill for breakfast, the Lido market for lunch and the MDR for dinner. All meals were excellent, and better than similar offerings in NCL and MSC's buffet and MDR. Embarkation: Embarking was smooth. We arrived at 11 a.m. and walked on the ship after check-in. Disembarkation was a bit more crowded, but we were off the ship in about twenty minutes. Entertainment: We saw the comedian Tim Kaminsky twice. Very funny shows. We also went to the dance company show. Fairly typical dance fare. We missed the magician because dinner ran late one night. Overall, Kaminsky was the star of the show. Fitness Center: I used the fitness center several times. A bit smaller than the larger ships, but had similar amenities to those ships. The center was crowded in the early a.m., but wide open in the p.m. Onboard Experience: The onboard experience was where you notice the difference between big and small ships. It was much easier to get around the ship, elevators, dining room, etc. No waves of people even after shows. Definitely easier to move around the ship compared to the 4,000 to 6,000 passenger mega ships Service: Service was excellent. Our room steward figured out early in the cruise when we went to breakfast and dinner. The room was made up and turned down during those times. The ship, although older, is in excellent shape and the crew keeps it spotless. Shore Excursions: We did our own excursions. Easy to do in Alaska. We drove to the Mendenhall Glacier in Juneau. We took the Raptor/Bear shuttle in Sitka. We walked the Downtown area in Ketchikan which was mostly a shopping stop. Value for money: Holland's price for a Neptune suite was 50% less than a similar NCL Haven suite. NCL continues to raise it fares. Value for money is hands down in favor of Holland. Read Less
5 Helpful Votes
Sail Date: April 2019
I wanted to express that this was a relaxing cruise, the activity was limited , but the food was excellent, excursions were good, entertainment was okay, the room was spacious, loved being on the top floor, the wait staff ... Read More
I wanted to express that this was a relaxing cruise, the activity was limited , but the food was excellent, excursions were good, entertainment was okay, the room was spacious, loved being on the top floor, the wait staff "Herman" any time dining located on floor 2, Herman was a wonderful server with a big smile, very helpful and tentative to me, the bartenders were wonderful. The candy man who was the greeter he always had a smile. The pasties were delicious and nicely displayed; Oliver in the bar was excellent he knew what I wanted to drink before sitting down. Oliver works in the Crows Nest. The towel staff and the pool area was supreme. The piano bar and BB King great music and dancing all night long. I learned a lot during the cooking demonstration well presented and demonstrated. The crew members who help you on and off the ship are great. The photographer Andrew was wonderful and Wayne in the Jewelry shop was full of hugs and smiles. Sung who worked in the perfume store beautiful girl. Read Less
5 Helpful Votes
Sail Date: April 2019
Love this ship. The fact that they haven't changed alot of the public spaces made me pick this ship. I like the crows nest as is....not a coffee shop.... The casino was smokey all the time e en tho they kept announcing it was a ... Read More
Love this ship. The fact that they haven't changed alot of the public spaces made me pick this ship. I like the crows nest as is....not a coffee shop.... The casino was smokey all the time e en tho they kept announcing it was a smoke free venue... except for one corner...that corner filled the place with smoke. I woulda stayed longer but for that. The food was good as usual...the service was better that we had on the statendam. The entertainment was adequate...not great,but not bad.... I met several people that had pretty bad cabin problems...I hope they were rectified...our cabin was awesome...I also noticed they were bigger than the larger ships.. I did also notice the staff was less stressed out on this ship than on the larger ships. The level of service in the Neptune lounge was incredible and quit helpful with any request that we had. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose this cruise because it was the last but one out of Tampa. We had a Neptune suite which was a perfect size for 2 folks,which by the way had a massive Balcony. Neptune Lounge was a great spot to get snacks and drinks and the staff ... Read More
We chose this cruise because it was the last but one out of Tampa. We had a Neptune suite which was a perfect size for 2 folks,which by the way had a massive Balcony. Neptune Lounge was a great spot to get snacks and drinks and the staff were on the ball every day. We did not enjoy Formal night in the Dining Room because there where long lines if you did not have a reservation.Although we have been to all the stops several times we fulfilled our ambition to have a relaxing time.The ship in our minds is a well looked after vessel with some fantastic art and furniture. Lots of Quite areas to relax in, and loud ones if you like. The entertainment Staff 5 Stars, Food 5 Stars, entertainment 4 Stars.Cabin staff 5 Stars.All round a great little Cruise. Getting on board EASY getting off Easier. We will miss this shipping line because i don't like going to Miami to go Cruising or Cape Canaveral. Read Less
3 Helpful Votes
Sail Date: March 2019
Second spring break in a row doing this particular cruise, same ship, with two of my three kids (this time my 8 and 5 yr old boys) while my wife and daughter attended to family business elsewhere. Picked it again for the same reasons ... Read More
Second spring break in a row doing this particular cruise, same ship, with two of my three kids (this time my 8 and 5 yr old boys) while my wife and daughter attended to family business elsewhere. Picked it again for the same reasons we picked it last year: classic ship feel of the Rotterdam; quiet, clean familiarity of the surroundings; low hassle way to get out on the open sea. Crew did even one better by getting a live feed of the NCAA regional finals, and then doing the muster drills in port in between the two Sunday games. The only downer: Devils losing to Sparty during our first two hours at sea . . . My boys loved it (my 8 yr old's first time aboard, my 5 yr old's second), particularly the pool, and the towel origami from our stateroom attendant Rifky. Ate Lido the entire cruise - given the number of different main courses each night, it is possible to go a seven night cruise and not eat the same thing twice for dinner - and the food as always was top flight for us. Did dolphin watch and snorkel in Key West - got a good up close look at a pod of 6-8 dolphins then did some snorkeling with my boys; we did the waterfall hike and splashed in a couple freshwater pools at the Cerro San Gil Nature Reserve in Guatemala (kids ended up playing with frogs and snails); spent the day at Mahogany Bay Beach in Honduras (my five year old caught what I thought was an eel - till he put it back in the water and it turned back into a sea horse); and did the Mayan adventure water park in Costa Maya. My wife was amazed at how uncrowded everything looked both on the ship and during our excursions. Biggest crowds in fact were in Clearwater, where we spent Saturday doing the marine hospital (made famous by the Dolphin Tale star), then cycling to Clearwater Beach. Spent Sunday before the cruise cycling the Tampa Riverwalk from the Barrymore Hotel to the cruise ship terminal and then back before boarding. Embarkation and disembarkation in Tampa is always easy. Scuttlebutt is that Rotterdam is being repositioned back to Europe at the end of April, and that HA has nothing out of Tampa scheduled for the time being for 2020. I sure hope that changes, because these weeks aboard the Rotterdam have become a true highlight for my children and myself, and I dread having to haul down to Ft. Lauderdale, which I understand is the total opposite of Tampa in terms of ship sizes and crowd density. Read Less
5 Helpful Votes
Sail Date: March 2019
Overall, we loved our cruise. We took advantage of $49 for 3rd and 4th guests to take two of our grandchildren, ages 11 and 13, and along with cruise credits obtained via CCL stock ownership and monitoring price reductions on our cabin, ... Read More
Overall, we loved our cruise. We took advantage of $49 for 3rd and 4th guests to take two of our grandchildren, ages 11 and 13, and along with cruise credits obtained via CCL stock ownership and monitoring price reductions on our cabin, the final price including tax and port fees was very reasonable. This was our 15th cruise, our third on Holland. The kids adapted well, even though there were few children on board, and they were well behaved and popular with the crew and other guests. The cabin was a little crowded, but functional. Pros: Service was outstanding. Our room steward Frank was very smart and talented— always smiling and a very hard worker. He was fluent in English, impeccably honest and the best towel animal maker we have seen. He was assisted by Ami, who was not so communicative but a good worker. Food service people were terrific. On the breakfast Lido buffet, the cooks were attentive and consistent. Our granddaughter is gluten free, and Sous Chef Antonio personally attended to making pancakes for her. The Burger joint was consistently good. The grandkids liked it and loved the pizza place where our granddaughter got gluten free pizza without any trouble. Nearly every evening, we went to the main dinning room. The staff was fantastic. Our wait staff included Samuti and Heri of Bali, both excellent servers and just great guys whom I would be proud to count as friends. The Maitre d’ and Assistant were also very attentive and made sure everything operated well. Consistently, the food was excellent. We had one lunch in the Pinnacle Grill and the food was also very good, but the service was a little slow compared to what we became used to in Main Dining. I might add, the kids loved the ice cream, sorbet, etc. We did the kitchen tour, and it is impressive how they maintain such high quality for so many. On the Spa staff, I recall Anina of the Republic of South Africa who is a good communicator and a fine young lady with a beautiful spirit. I enjoyed our conversations. On the Excursion Desk, Lannay of the Netherlands was excellent. She helped us as we needed it. and assisted in a matter that should have been resolved by Guest Services. The only truly incompetent person we ran into was a woman in Guest Services. We asked for clarification regarding credits we should have received for my wife as a CCL shareholder. The woman kept concocting nonsense about us trying to claim credits through a travel agent or a previously booked cruise— simply not true. We finally got clarification from her boss, a ship officer Joras of the Netherlands, an excellent officer. We received all the credits we believed we were due, and our faith in Holland service was restored. Some people asked us if our grandkids could have a good time with so many older people aboard. This was not a problem. They are homeschooled and have learned to get along with all age groups and even made friends with kids their age aboard, playing chess, ping pong and puzzles. They also really enjoyed the entertainment, including the Musical stage presentations, the magician James Cielen (talented and funny with cute dogs) and the master pianist Hyperian Knight whom my grandkids liked a lot. Also, the Lincoln Center group was great, a very talented group of young people. I personally liked BB King Blues Club and many others. We did two excursions, the Caves of Curacao, much better than expected, and the Costa Rica Tropical Rain Forest, the favorite of the kids. Perhaps my only complaint is that the morning “news” was provided via a summary of the New York Times, which I had not read for years. It is a shameless totalitarian socialist propaganda rag. So I chose to ignore it, and my days were happier for the absence of news. Read Less
1 Helpful Vote
Sail Date: March 2019
Friends had planned their vacation and invited us along...We would go again in a heart beat. Our room was clean, we were catered to, there was plenty of food and so many choices. The staff made us feel catered to. Our cabin person PuTu ... Read More
Friends had planned their vacation and invited us along...We would go again in a heart beat. Our room was clean, we were catered to, there was plenty of food and so many choices. The staff made us feel catered to. Our cabin person PuTu was awesome!!! He brought us what ever we needed, answered our questions and kept us informed. PuTu was funny, sweet and so very accommodating. His customer services skills are golden! *We were invited on the cruise by our friends Norm and Teri, we invited my husbands brother and sister~in~law Richard and Paulette. We all had a blast! *Shore excursions we absolutely loved and had so much fun on the ConTiki. *The mini hummers were fun and educating our guide 'Johnny Depp' was fun and knowledgeable. *We went on an unplanned excursion in a young man who had a comfortable van asked us along and his prices were AWESOME! I wish I could remember his name, you wouldn't believe how much he knew. This person made us feel as if we'd been friends forever. *On our last stop we had pre-ordered a 'half shell?' with two lounge chairs. We couldn't find any available ones and the people we were instructed to look for, for guidance were no where to be seen. We just gave up and ended up not getting one because it felt like we were wasting our beach time looking for help. *(Just a thought, maybe those who pre-order get a ticket say "lounge shell #1" and tag the shells with numbers. when we get to the destination or somewhere along the way the tickets are given to the purchasers so they may just go to the preassigned shells. AND the 'half shells' are set up prior to our arrival...(I heard from some that they had to wait for someone to set things up when they got there, and they too had to follow behind a line of people and LOOK for available seats.) But the positive experiences far overweight the beach chair experience and we absolutely would love to go on another cruise. Thank you to all who made our first experience so very AWESOME! Read Less
4 Helpful Votes
Sail Date: March 2019
This cruise left Ft Lauderdale March 27 2019 - April 7 Neptune Suite. There is no priority tender service for Neptune Suite passengers as has been stated in the summary on this site and in others. In 5 cruises on HAL ships I have ... Read More
This cruise left Ft Lauderdale March 27 2019 - April 7 Neptune Suite. There is no priority tender service for Neptune Suite passengers as has been stated in the summary on this site and in others. In 5 cruises on HAL ships I have never found a place to board or depart separate from other guests, except during home port embarkation. I have asked. They seem amazed that I would ask about it. The newly designed Koningsdam Neptune suites are less user friendly than on the other ships. Smaller, it seems, with fewer closets, less storage space and worst of all, the "water closet" is separated from the rest of the bathroom by a door. The area for the toilet measures 8 ft 5 inches by 46 inches. Once reduced by the sink and counter, I believe you are left with about 5 ft by 40 inches of space, minus the toilet itself. which is ok, except that TWO doors enter into this area. One opens inward and comes within 2 inches of front of the toilet seat. In an otherwise luxurious suite why have they designed the bathroom this way is beyond me. Those issues aside, it was a great trip. The bed is comfortable, the service perfect. We ate in the new Orange Dining Room (Neptune Suite, Pinnacle Suite passengers and 4 Star Mariners) every night except when in the Pinnacle Grill. We made use of the free laundry service for Neptune Suite passengers, room service for breakfast on days when we had an excursion planned and one night for a late night snack. All these services were wonderful. Entertainment on HAL still is not anything to write about, so I won't. The ship is only about 2 years old and is being well taken care for. The staff is welcoming and friendly. The Hotel Director seems to be everywhere making sure all runs smoothly. Even on the tender to Half Moon Cay. That stop, by the way, is a really nice way to enjoy a day at the beach. Be sure to reserve a "clam shell" which is a shaded spot for two beach lounges, before you leave on your trip. On a sunny day you will fry out there without one and things move much more quickly when you land if you already have your ticket in hand. We have enjoyed every single one of our voyages on HAL. This one was particularly fun because in two ports we berthed along side our sister ship, The Niew Statendam. We made friends with Niew Statendam travelers when we ended up on some the same excursions and spent the day at half Moon Cay. It was noisy and fun when The Konningsdam pulled out of port in St Thomas just a little ahead of the New Statendam. As they were side by side the ships signaled each other with those long blasts, and passengers stood on decks and waved and cheered. A good memory. Read Less
4 Helpful Votes
Sail Date: March 2019
Love Holland America and wanted to experience an 11 day cruise with lots of stops. Embarkation went very well. Disembarkation could have been less crowded. Only three custom officers on duty. Love the Lanai Ocean view room. Walked ... Read More
Love Holland America and wanted to experience an 11 day cruise with lots of stops. Embarkation went very well. Disembarkation could have been less crowded. Only three custom officers on duty. Love the Lanai Ocean view room. Walked everyday around the ship and it was enjoyable. Sat in our reserved chairs, for relaxation time, that are provided for us just outside our sliding glass door. Dinning was very good. We did open seating and requested our favorite wait staff's table which was open to us several evenings. Food was well prepared and tasty, The service excellent and everyone was concerned with meeting our dinner expectations. Entertainment was very good with the energetic piano man Martin Kaye. The piano bar was hoping each night with Don at the keys. Veendam dancers were satisfactory. The service on Holland America was exceptional. We had positive interactions with Customer Service and Shore Excursions. The ship was going into dry dock after this cruise so the maintenance staff was very busy replacing carpeting and general up keep of the ship. The Captain's message each night regarding the sea and the next day's port was very informative. Seven ports in 11 days was nice. Did some excursions and sometimes just walked around the port stores. Did one private tour in Roatan named AJ's Monkeys and Sloth. Very fun. I would highly recommend this cruise. Read Less
5 Helpful Votes
Sail Date: March 2019
We had AFT suite which had the perfect outlook as a panoramic view including the side. Vibration can take a little getting used to during the night but this only occurred when we were making up time or docking. Steward service was hit ... Read More
We had AFT suite which had the perfect outlook as a panoramic view including the side. Vibration can take a little getting used to during the night but this only occurred when we were making up time or docking. Steward service was hit and miss for a suite as we were surrounded by non suite staterooms and the allocation to each steward would be higher. Rarely did we see a child(I think there were 2 on board), most passengers were American Australian UK then South African average age 65. Loved the free laundry and staff in Neptune lounge were fantastic. Shows were nothing like the big ships so were a bit hit and miss. Pinnacle restaurant was great especially their degustation but MDR food was also great and service perfect. Always hard to compare different ships particularly of different size. Suite benefits vary dramatically in different cruise lines so check what suites you. As a 1900 passenger ship it is less crowded with fast elevators less queuing but the trade off is less shops and activities and shows of a lower standard. Tours in china and Japan were poor value with communication issues with the guides but they were well organised. Internet even on the premium package was hit and miss. Would definitely recommend this ship. Read Less
2 Helpful Votes
Sail Date: March 2019
The ship is very elegant, with beautiful artwork throughout. The crew was very friendly, seemed happy, and we’re always willing to help. The cabins were relatively roomy with lots of drawers for storage. The food was excellent in the ... Read More
The ship is very elegant, with beautiful artwork throughout. The crew was very friendly, seemed happy, and we’re always willing to help. The cabins were relatively roomy with lots of drawers for storage. The food was excellent in the dining room. The shops were understated and there was not merchandise present in the aisles. The entertainment was not as good or as varied in the mai theater as on other ships. However, there were many styles and locations for music on the ship. There were five hot tubs on the ship for which were the smallest I’ve ever encountered. Those four would not hold for adults comfortably. The ports were excellent. Grand Turk was almost like a private island. The private island was excellent. Surprisingly, we were the only ship in port at Saint Thomas which made for a surprisingly uncrowded visit. San Juan seem cleaner than the last time I visited. I would definitely sale on the Nieuw Statendam again. Read Less
5 Helpful Votes
Sail Date: February 2019
My family and I went on this cruise last minute. As in, we weren't even on the manifest. We cancelled our NCL Epic, and hopped on the Nieuw Amsterdam. What a delight! Check in was pretty easy, considering we were not checked in at ... Read More
My family and I went on this cruise last minute. As in, we weren't even on the manifest. We cancelled our NCL Epic, and hopped on the Nieuw Amsterdam. What a delight! Check in was pretty easy, considering we were not checked in at all. Our luggage was delivered in a timely fashion. Our room was an inside cabin, last minute. However, our room steward was always on top of everything. He was professional and friendly. All the staff a board the ship were the same, always there for directions or help. The food was amazing! We ate filet, lobster tail, osso buco, lamb chops and leg, a variety of Asian dishes. This was in the MDR or the buffet. We ate at Canelletto's, the Italian place, it was perfect. A family style dining experience. There were always pool chairs available. There are 2 pools and they are both heated! That is a plus if you have ever been on Carnival or NCL. The biggest bonus for me is the no smoking in the casino! It was great! The only smoking spot on the ship, that I saw, was top deck near the pool. We were also pleased with the tendering process. Easy to follow directions. Also, like I mentioned before, there are staff on each deck to help. I will say, I travelled with 2 teens. They really enjoyed the teen club. There are no water slides, video games or giant movies screens on this ship. However, there were a group of 10 teens that hung out and had fun. They played chess, ate lunch together, had scavenger hunts, and played bingo! We will definetly book again with HAL. We had a fabulous vacation! The staff, food and the effortless fun, make the decision to travel with them easy! Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise