To be honest this was our first cruise. We chose hal because of its past reputation with Alaska cruises. Let me say right away, Alaska and Glacier Bay were outstanding. if you ever get a chance to visit Glacier Bay you must do it. It rates up there with Banff. However use another cruise line.
Embarkation took three hours plus, thousands of folks stuck in one building being shuffled around like ...
We will not be cruising with Holland America again and most defiantly not from Vancouver 5 hours it took of queuing and being herded around to being ushered to find our own cabins with the key in the door no explanations or greetings cabin was ok just what we had booked.
Ques every time time we wanted to get to customer services as soo many people complaining , the lifts were dirty clearly not ...
I took neighbours on the Koningsdam in August 2022 and everything on the ship was delightful. Barely eight months later, almost everything on the ship was appalling.
Gustavo Antorcha, HAL CEO, has stated:
On each ship, the guest experience attracts cruisers back again and again with the best live music at sea, a culinary program that rivals the best land-based restaurants, and engaging ...
We wanted to see the cherry blossoms in Japan and booked with HAL because they were sailing this spring at the right time. We sailed with them in 2016 to Alaska and it was fine. This sailing was just awful. I read the cruise critic review several months ago when we first booked and it seemed very good but their review is way out of date. I checked recent reviews just before sailing and they ...
This was cruise #7 for us; however, our first with HAL. This was our least favorite of the cruise lines on which we have sailed. Specifically, reasons include, boring/lack luster entertainment, lack of on board activities and poor selection of food choices in dining room. We wanted to have a table for 2; did not want to share. We were made to feel that this was an imposition and unreasonable. ...
Completed last week a 39 day south Pacific cruise and I am a 3 star mariner.
If you like Pasta, pork and chicken this was the cruise for you.
There were not enough activities on the sea days. lectures were sparse, entertainment was spotty and port talks were very weak. Popcorn for the daily sea days. in the auditorium. was stale and consisted of about one cupful.
The first week if you had ...
Awful! We had so many issues too numerous to name on this ship. We have said on 7 cruises and this was by far the worst. Seaview pool is not adults only. kids were there. Drink package...we had a hard time getting refills. Only until 10 at night, after that only after 6am. Ridiculous service at the bar areas. no hair dryer in the balcony cabins. had to ask for 1, took 2 days to get one. Dated ...
This was a special birthday gift for my husband it was bad no organisation after 2 hrs in Singapore immigration and booking in we got to ship to find another queue to hand in passports after another hr we were free they said they needed them for immigration to Phuket which was 2 days away dinner that night took 3hrs.
In Phuket we were landed in an industrial area by tender very choppy and long ...
Left late
Waiting hours for dinners
Rude Hawaii guy
A big sales pitch
Late to first port causing us to miss excursion
Same food over and over
Insulting comedians
Nothing to do on the way back
Running out of stuff
No room people everywhere overcrowded
People holding reserving places with one person for ten or 12 people so you can’t find a place to sit for ...
We purchased a Neptune suite in the rear corner, so we had good all-round views and a large veranda. The only thing that was good about this expensive cruise were the workers on board. Very good people.
Cabin - Large but many issues listed below.
Food - Good at start but got worse over the trip. The specialty restaurants were much better than the public ones.
Entertainment - Similar all ...