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Sail Date: December 2017
We wanted to take my mother-in-law on a Christmas cruise to celebrate her upcoming 90th birthday. One reason we chose the Eurodam is that it is a relatively small ship. Holland America customer service was very helpful in guiding me to ... Read More
We wanted to take my mother-in-law on a Christmas cruise to celebrate her upcoming 90th birthday. One reason we chose the Eurodam is that it is a relatively small ship. Holland America customer service was very helpful in guiding me to select appropriate staterooms to suit our needs for the cruise. We had three cabins close together on the main deck. We were quite happy with our midship location. (Except one issue that I'll talkabout below.) Embarkation went very easily. Once we got inside the terminal they put my mother-in-law in a wheelchair so that she didn't have to walk very far. The rest of us breezed through the line and we were ready to embark in about 15 minutes. Disembarkation went fine, also. Again, a wheelchairwas provided to help my mother-in-law leave the ship. Our cabins were clean and spacious, and Andy, our cabin steward was very attentive. We ate dinner in the main dining room every night. I thought the food was very good. They had a variety of soups that were delicious, and I particularly liked the flat-iron stead that was served one evening. Our dining room steward was Pajar. He went above and beyond to anticipate our needs. His assistant, Michael was also great. I made arrangements for a small cake for my mother-in-law on our last night. All the servers sang to her when Pajar brought her the cake. Also, we didn't seem to be disturbed very often by photographers wanting to take family photos while we were eating. We also ate breakfast in the main dining room almost daily. There was a wide variety to choose from. Towards the end of the cruise, some of the main dining room service slowed down. I would imagine some of the crew were starting to prepare for new arrivals. It definitely wasn't a deal breaker. I think we cruisers have to try to be a little understanding. We ate lunch at the buffet most days, which I preferred over lunch in the dining room. There were many ready made selections, but you could also get a fresh salad or made to your specifications, or pasta cooked to your liking. The entertainment was very good. Besides the Eurodam singers and dancers, the orchestra performed a movie score one night while the movie was aired. On Christmas Eve, there was a concert of carols, including performances by the Phillipino staff choir and the Indonesian staff choir. It was lovely! There was a very good juggling act and a great comedian on other nights. B.B. King's All Stars were great, as well. We didn't get a chance to enjoy Lincoln Center Stage but that venue also offered a variety of musical programs. We chose this itinerary because we have done a couple of Western Caribbean cruises already and wanted to see some new sites. We enjoyed the ports. First, Grand Turk, where we did an island excursion that we booked through the ship. Second, San Juan, where we did the same. Both excursions were perfect for someone approaching 90 years old, with friendly and professional guides. In St. Thomas, we ventured out and got on a tour on our own. It was difficult to hear and understand the woman driving and guiding the tour, and our brakes started smoking on the way down from Mountain Top, so we weren't as satisfied with that tour. In all cases though, the guides were upbeat and did not dwell on the recent devestation. Our guide in San Juan said how happy they were to have the cruise ships come back. While we were on the ship, customer service was wonderful at helping with disembarkation plans and a few glitches on our accounts. The people working on the ship seem tireless and upbeat at all times in meeting everyone's wishes. They are amazing. Would I go again? I would love to be back on Eurodam! Read Less
1 Helpful Vote
Sail Date: December 2017
Always wanted to try a Holiday Cruise. Have previously cruised Carnival and wanted to dial down the activity. I was cruising with my 26 year old daughter. Embarkation was very smooth and quick. We did the expedited disembarkation and ... Read More
Always wanted to try a Holiday Cruise. Have previously cruised Carnival and wanted to dial down the activity. I was cruising with my 26 year old daughter. Embarkation was very smooth and quick. We did the expedited disembarkation and was off the ship by 8:00am. The activity was definitely more sedate and limited. We really wanted to try the America's test kitchen but they were full on cruise day one with the exception of one at 10 am on a day we had booked a shore excursion. You could not schedule the Test Kitchen prior to the cruise. Entertainment was good. I enjoyed the outside entertainment (comedian and pianist) better than the Rotterdam Singers and Dancers. Dining was good. Main dining room was generous with the salt. Canelettos was excellent and we went there twice. The Pinnacle was also good. It was a very quiet and relaxing cruise with excellent food. Maybe a tad too quiet. Service was great. Our room stewards (Wally and Renal) were excellent. DWI in the main dining room was great and Deni, Sumer and Hannun at Canelettos were very engaging. All in all it was a good cruise, unsure if I would cruise again. Read Less
1 Helpful Vote
Sail Date: December 2017
It seemed as though every square inch was occupied. The ship was probably over-capacity with family members jamming into staterooms. Of the 27 cruises we've sailed on eleven lines, this was by far the most crowded. At times it was ... Read More
It seemed as though every square inch was occupied. The ship was probably over-capacity with family members jamming into staterooms. Of the 27 cruises we've sailed on eleven lines, this was by far the most crowded. At times it was impossible to find a seat in the buffet area or some of the entertainment venues. Still, the ship was in excellent condition. Not pretty or grand in style, but in good condition. Among the positive features, the food was generally quite good. HAL seems to focus on the types of foods that Americans like to eat, and they do that well. This was some of best food we've had on a mass market line. Great fitness center with lots of useful equipment. Smooth embarkation, disembarkation, and handling of all ports. Unfortunately service was sketchy, at times very good, but at others completely missing the mark. Our small group had dinner orders mixed up twice in the main dining room. We did not meet our cabin steward until the end of the second day, and the cleaning team were seldom seen afterwards. They didn't replenish a couple of items, and unfortunately there was no way to call housekeeping directly. We had to go through the Neptune Lounge concierge for simple requests, which was not always successful, causing repeated requests before we got what we needed. I would like to explain "anytime dining," but I don't understand it, and it does not seem to work. The info in our suite indicated that one can either make reservations or just show up for a table. Unfortunately there were no reservations available for any night of our 7-day cruise (and the reservation operator often did not pick up the phone), and often if one just shows up, one has to wait in a long line. Finally by Day 4, we learned that the Neptune Lounge Concierge had a work-around available and was able to make reservations for our final 4 nights. Other than the band in BB King's, which was smokin' hot, the entertainment on board was boring standard cruise ship fare. Finally, we loved our Neptune Suite, which was comfortably designed. It was spacious so we spent a lot of time there avoiding the crowds outside. We have booked another HAL cruise for next spring, chosen because of the itinerary. I'm sure we will have an adequate experience, but out expectations are low. Read Less
3 Helpful Votes
Sail Date: December 2017
The ship was great, just underwent a refit this past spring. Elevators are extremely fast, service was excellent, easy to get around the ship, food was really good (way better than most lines) and the small details really made a ... Read More
The ship was great, just underwent a refit this past spring. Elevators are extremely fast, service was excellent, easy to get around the ship, food was really good (way better than most lines) and the small details really made a difference. The Casino and bars were great as well! Grandmother, Mother and Father, and 2 teens traveled in 2 Veranda rooms - very comfortable. We dined mainly in the Dining Room for dinner. The selections were top notch - not lobster every night but, some really nice duck breast, halibut, prime rib, rack of lamb, etc. all well prepared, meats were cooked perfectly, sauces were very good, and sides were also good. The Lido restaurant had some great breakfast and lunch offerings - not just leftovers from the dinner before, and dinner there was comparable, on most days, to the dining room just buffet style - and the Dive Inn had delicious, cooked to order burgers and fries daily. One thing we really appreciated was the selections, most of them anyway, were served by kitchen staff instead of "help yourself". It seemed much cleaner, less waste, and fresher. The casino staff were exceptional on this trip. $6 Black Jack and $5 Craps were available. The dealers were professional, especially the pit bosses, and the servers (Pio in particular) were fantastic. We were never left waiting for a cocktail for more than a few minutes. Our room attendants were barely seen but, certainly noticed. The rooms were cleaned promptly and quietly. The spa staff were good. We enjoyed massages although felt pressured to buy over $120 worth of oils immediately AFTER - while still sitting on the massage table. Massages in nice spas are not inexpensive so we thought the pitch while trying to enjoy the relaxation was a bit much. Other than that specific sales pitch, the Westerdam had very little overzealous photo selling, photo taking, trinket peddling, etc.... although they still have the same "outfits" selling gold plated jewelry at real gold prices, etc. but, they aren't constantly shoving them at you. Overall a relaxing trip, easy ship to get around on, great dining, and excellent service! Read Less
1 Helpful Vote
Sail Date: December 2017
Chose this cruise to travel with family already booked. First time we have cruised with Holland America. Great selection of Ports. The ship was easy to move around. Staff excellent. Cabin was great with door opening onto lower promenade ... Read More
Chose this cruise to travel with family already booked. First time we have cruised with Holland America. Great selection of Ports. The ship was easy to move around. Staff excellent. Cabin was great with door opening onto lower promenade deck. Ideal for us. Dining was excellent with no delay in sèating. Fantastic food. Entertainment and activities limited for us. Could be improved. Main complaint was the air conditioner not operating. Too cold for first three days despite four complaints. The got too hot and this was not resolved.we know from a message on our phone that previous occupants had same issue. Poor service by technicians. Port s and shore excursions great. No problem embarking and disembarking at ports. Well organised. Handing back of passports for Thailand poor. Huge delays. Should be better than this. Would consider cruising again but would look at all alternative with better entertainment and activity options. Read Less
4 Helpful Votes
Sail Date: December 2017
My expectations weren't very high for this cruise due to some rather mediocre reviews on CC so I was pleasantly surprised by what a nice cruise it was. Sure, there were some things I didn't care for but overall, it was a really nice ... Read More
My expectations weren't very high for this cruise due to some rather mediocre reviews on CC so I was pleasantly surprised by what a nice cruise it was. Sure, there were some things I didn't care for but overall, it was a really nice cruise. We had just sailed on the Celebrity Millennium in October and the Koningsdam was a lot nicer. Embarkation took a long time as the line was quite long going in. We were told it was because of increased security but I didn't see any additional security measures. Once we reached the check in desk, however, it was very quick. Our room was ready and our luggage came quickly. We had a verandah stateroom which although small, was a nice cabin with a very comfortable bed and lovely bedding. Our cabin steward did a good job and our room was cleaned twice a day. I liked the Elemis amenities which were in dispensers on the wall. The shower was plenty big but the bathroom is definitely for one person only. We had plenty of closet space and the fee for laundry was reasonable although we didn't use it. We really liked the Lido buffet and appreciated that the food was served by servers rather than passengers serving themselves....much more sanitary. We usually ate in the MDR which was also very good and everyone in our group was happy with the food. They had a nice variety of movies on the in room TV which was a nice large flat screen. We also liked the food at the Dutch Cafe. Since we were on the ship for Christmas, the ship was decorated beautifully and they played Christmas music in the public areas. The entertainment was reallly good with the exception of the comedian which I didn't find very funny. The dancers are really talented and the shows are well done. They did a Christmas chorus on Christmas Eve and actually sang Christmas Carols. It was lovely and I really appreciated it. They also had Santa come on Christmas morning for the children. We went to Trivia several times and it was fun. There were some enrichment talks but none were of interest to us so we didn't attend. Overall, it didn't seem like there was a lot to do on sea days. We had two teens with us and it would have been nice if they had announced teen activities in the daily bulletin. They chose not to go to the Club Hal activites but might have if they had been announced. We took two ship excursions....the one on St. Thomas to the shipwreck and Turtle Cove was really a waste of money and had way too many people. The other was the horse ride on Half Moon Cay which was a lot of fun....especially riding in the ocean on the horses. We went to the gym several times and while it was very nice, there was no hand sanitizer anywhere to be found. I noticed that many people didn't wipe down the machines when they finished with them. There were a lot of programs through the fitness center for aging, foot analysis, etc. none of which I found of interest. We didn't use the spa so I have not comment on that. I didn't like the hand washing stations at the front of the Lido....most people didn't use them and there was no hand sanitizer in the area. They did have hand sanitizer around the ship but not in the Lido. There was an extra charge for smoothies on the room service menu---I think they should have been free. We brought our own water and sparkling water on the ship so we didn't have to buy any but you could bring your own water bottles and fill them with ship water. They had lemonade, iced tea, hot tea and other beverages in the dining room. They had a really nice selection of teas which as a tea drinker I appreciated. Overall, this was a really nice cruise and we enjoyed it very much. Read Less
2 Helpful Votes
Sail Date: December 2017
This was our 8th cruise. Previously we have cruised with Norwegian, Princess, Celebrity, and Holland America. This was my 3rd Holland America cruise. I had a good experience in the past. The service was superior and the food was ... Read More
This was our 8th cruise. Previously we have cruised with Norwegian, Princess, Celebrity, and Holland America. This was my 3rd Holland America cruise. I had a good experience in the past. The service was superior and the food was fantastic. But I was disappointed by my recent experience on Koningsdam. To be fair, the boat is quite new. The bathroom was an upgrade with glass sliding door and more spacious shower room. The shower water pressure was very good but the toilet had bad smell all time even with frequent flush and closed lid. The actual stateroom was smaller than other Holland America ships. Good in room movie selection. The buffet services was good. The dining room selection was limited and the service was slow and not very diligent. Two nights the server skipped a course of our dinner without informing us. The fitness center was small. No space for people working on mats by themselves. The studio room was always busy with classes to sell people skin care or shoe inserts. The evening performance and performance during the day was subpar. No comparison to what we saw on Celebrity and Princess ships. The casino staff was non-ethical. They kept soliciting my 74 year old mother to gamble more. One night after losing over $1,000 they solicited her to charge to her room another $1,000 at 2:30AM. Of course my mother is an adult and responsible for her actions, but it was non-ethical of the casino staff to keep soliciting a senior with obvious health conditions to gamble more. There was no educational materials to help people with gambling issues displayed in the casino. Most casinos have something educational displayed. Making money is certainly important but it is more important of being a conscientious human kind to not take advantages of the elderly. Read Less
Sail Date: December 2017
We just finished our cruise from Hong Kong to Singapore over Christmas and New Year. What a great way to spend the holiday! We loved the ship. Just the perfect size. We thoroughly enjoyed all our excursions but, as we used private ... Read More
We just finished our cruise from Hong Kong to Singapore over Christmas and New Year. What a great way to spend the holiday! We loved the ship. Just the perfect size. We thoroughly enjoyed all our excursions but, as we used private tours, cannot comment on the ship's excursions. We booked an inside cabin and were pleasantly surprised how spacious the room was. Our cabin attendants were good and the waiters at our table in the Main Dining Room were fantastic. The food as always was really good. The staff on HAL and the service they provide has been outstanding on all of our cruises. The bartenders always have a smile and love to have a chat. The New Year's Eve party was a blast and the rest of the entertainment was ok. We did not find any fault with any of our holiday on HAL. We will definitely sail with Holland America again. Read Less
7 Helpful Votes
Sail Date: December 2017
1. Our stateroom had 1 power outlet (none in bathroom) and 2 usb port outlets (for cell phones). 2. Lower dinning room, which is for anytime dining, our table for two was perfect. Table # 137. Table 136 is the same on the opposite side ... Read More
1. Our stateroom had 1 power outlet (none in bathroom) and 2 usb port outlets (for cell phones). 2. Lower dinning room, which is for anytime dining, our table for two was perfect. Table # 137. Table 136 is the same on the opposite side of dining room. We went to the 5:30 seating so we were able to reserve the same table for each night. When you arrive on board the ship go to the dinning rooms and reserve your table. See photos. Upper dining room is for select time dining. The tables for 2 along the rails are nice. Book a table and time --when you arrive on board...don't wait til dining times-- 3. Casino is small. About 35 slots and 6 table games. 3 of which are Blackjack tables. They do not offer a Craps table. I got real lucky at the roulette table playing #13. It was amazing how many times it hit. I made $700ish in profits. I only played about 25 total spins for the cruise and 13 hit 7 times. Wow! Blackjack is $6 a hand not $10. That is good for us newB's. Our inside room 3340 was perfect. No vibration, noise, ac worked well, very good location. Room to avoid (located in the middle of the ship on desks 3-2-1) at all cost because of vibration and, what I think is engine noise, are 3370,3372,3374,3377,3379 are very bad. I would also avoid 3368-3366-3381-3383-3385-3368-2634-2626-2632-2630-2635-2637-2639-2641-1896-1898-1900-1902-1904-1885-1887-1889-1891-1893-1895. 4. They do not offer karaoke nor the newlywed game. Bingo is cards only which in our opinion is better than using machines other cruise lines offer. It's more fair. 5. The buffet is good for one thing, compared to other ships from Royal, Carnival, etc, is they serve you (for most items) rather than you grab what you want. In my opinion this is more sanitary than dealing with finger lickers as they go through the buffet. 6. Save newspapers that you like to read for a few days prior to your cruise so you have something to read at breakfast. 7. Bring a watch 8. Some (most) will find this next bullet point odd, but here goes. If you port in Guatemala do something different (at least in the morning). At breakfast on the ship start saving the small boxes of cereal (Fruit Loops) and the small peanut butter containers (about 20 boxes of cereal) . Bring them with you when you exit the ship and when you exit (very short walk) the port area (he is not one of the cabs inside the port secure area) look for a blue cab, #186. The driver's name is Orlando. He will take you to Puerto Barrios (about 5 miles) for $10 per person round trip. Ask him to take you visit a poor family with kids so that you can give them the cereal and peanut butter. Ask him to take you to visit the twins girls he took us to visit. Orlando is a nice man and safe and speaks English. Don't worry that you are going off the main road in the town. The little girls and the other young kids we met were very grateful as well as their mothers. We also stopped at a local church (went inside as well) and then I asked him to take us to get a beer. I wanted a can of local beer to bring back. It was $2 america. We also stopped for coffee. He's a nice man to speak with and to learn about the people and area. The people are poor, but only in money. Very nice and they seem happy. See photo of Orlando, sitting opposite my wife, and his cab. Read Less
5 Helpful Votes
Sail Date: December 2017
Our family stayed in cabins 1830 and 1832. It was an OK cruise, my 6th of the year. I can verify that many of the other reviewers on CC have it right about this ship. Even with the dry dock that happened in October, this ship is sorely ... Read More
Our family stayed in cabins 1830 and 1832. It was an OK cruise, my 6th of the year. I can verify that many of the other reviewers on CC have it right about this ship. Even with the dry dock that happened in October, this ship is sorely lacking compared to other ships on the seas. The light blue carpet everywhere had stains, which was quite surprising given it's recent dry dock. There is no large outdoor movie screen, I can confirm that it was taken off this ship. The internet is NOT upgraded to the unlimited plans and still boasts slow speed and higher prices. The tv's and dvd players in the rooms were not upgraded during drydock. You were left watching scratched movies on dvd players that had to be replaced in many rooms (heard this complaint a lot). The tv's were flat but box like tv's. Ours had lines going through it. It felt like they were the original tv's installed in 1997. Maybe? I concur with other reviewers that cabin 1830 is noisy when entering and exiting ports and the night before disembarkation (luggage storage). Our voyage was particularly bumpy on the first sea day and it was strange, because I have been in far harsher seas this year and not experienced anything like this bumpiness that we did. Many passengers took ill, which was unfortunate when on vacation. Even the patch behind the ear had to be followed up with the pill. :( The cruise director staff did a good job and I appreciated their good nature. They are a bit stressed on Holland with only 2 staff members on ANY HAL ship. This leaves pockets in the day that are less active. If you are lucky, you will get to see guest performers Paul Pappas and comedian Frank King. They both performed marvelously and packed the house! In contrast, the in house entertainers were seriously lack luster and guests just walked out of the theater during the performance. I held out and watched the show, but by the end, there were only a handful of us left in the theater. It ranged from the poor harmonizing of sung songs, poor costuming and sets, to boring dance numbers. I KNOW they can do better and HAL needs to address some simple fixes so that the theaters are full. The food had highs and lows. Consistency was the greatest problem that the kitchen had. You will not starve on this cruise, but certainly not the quality of the other five cruises I have been on this year. Overall, I give the ship an average 3 star rating. It wasn't the best on the market, but if you are looking for a laid back vacation out of Tampa, this might just be what you are looking for. As a side note, I compared notes with guests on the Rhapsody of the Seas RCL and they indicated a lot more activities and energy on the ship that took off at the same time as ours. I would explore my options and consider this ship next time. Read Less
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