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Sail Date: April 2019
We had a sort of family cruise. Ended up only being 5 of us. This cruise was a good value for 11 nights, onboarding very easy, although I arrived on a red eye so first in line does help. First cruise with Holland, 10th overall, ... Read More
We had a sort of family cruise. Ended up only being 5 of us. This cruise was a good value for 11 nights, onboarding very easy, although I arrived on a red eye so first in line does help. First cruise with Holland, 10th overall, Princess, NCL, Carnival, Royal Carib.I'm mid 50s but it was like an Alaska Cruise, I felt young and thin Manicure/pedicure was great. Young gal said this was actually the youngest group she'd seen in 4 months. I did miss the energy of the other boats but Everyone was super friendly, staff and cruisers. Room was large. Ship is going in for refurbishment and that is good. It's needed. Now to food. Honestly, it was ok. I didnt like the Lido because there was a line for everything. I get cutting down on germs but it was a pain waiting to ask for most anything hot. Not just omelettes and waffles. Dining rooms always better. My favprite breakfast dining room is still Carnival, go figure. Dinners were nice, but not as good as Princess, Carnival or Royal. Similar to Norwegian. Workout area was also subdued machines weren't individual tv/music, so not at nice. Would I go again. Entertainment was nice. Not as lively again and not as much to do, but you can only do one thing at a time anyway. Would I go again. Sure. What's not to love about doing whatever you want , someone cooking for you and chocolates at night. Read Less
Sail Date: April 2019
Just got back from a Holland America Cruise on the Rotterdam. One of the last from the Port of Tampa. Not sure if the staff onboard is starting to get tired or what but some of the services were less than favorable. Embarkation & ... Read More
Just got back from a Holland America Cruise on the Rotterdam. One of the last from the Port of Tampa. Not sure if the staff onboard is starting to get tired or what but some of the services were less than favorable. Embarkation & Disembarkation Very easy. They have this process down very well . Rotterdam ship: Very nice ship, Teak wood upkept very nice. You see the improvements they have done over the years and it looks very nice and clean. Cabin: We had an outside Cabin which seemed very roomie for what it was. Very supprised with all the closet space. nice Touch with the free safe in the room. Bed was very comfortable and the Stewards always kept the room clean and always supplying us with clean towels Dinning: Lido Deck food was very good. Nice that the HAL buffet is served by staff and not a bunch of people reaching in and grabbing food. Food was always fresh and hot. Never needed to add salt to anything we got from the line. Burgers & Hot dogs were good from the Dive Inn grill as long as you didn't get the burger well done.. There Pizza grill did a great job with the NY style pizza. They did keep strange hours on the burger and Pizza service, as neither was 24 hours. Pinnacle Grill- In my opinion, the Main dining room food was better than here. We spent over 2.5 Hours in the Grill. Appetizers were good and hot. Main course I got the Porterhouse and Wife got the Strip Steak. We both asked for Medium Rare and both came back very Rare. I ate mine, but we sent hers back. We cut a piece off right away to check the temp. They took her's back for about 15-20 minutes and brought back the same piece of meat still under cooked (but hot this time) All of the sides came out at room temp initially. When they brought back her steak, they never refreshed the sides for her. For Desert we decide to bring back to the room as we were already there for over 2.25 hours. so she got the lollipop desert cakes along with the chocolates from the table. The waiter put them in aluminum foil and twisted the top.. It looked like one of those weights used to hold down balloons. So when we got back to the cabin it was just a big ball of chocolate. We had a 4 top table come in when She got her second try and they were getting dessert at the same time we did.. Ship services did eventually refund us the up charge and the Pinnacle manager called us to apologize and offered another try on the last night, but we already planned the evening. Entertainment and Activities: Comedians were very good. My wife Participated in the Americas test Kitchen and had a blast!! She said she would do that over and over again... Also, did the bar hop with Jeremy and that was an awesome time. There was never a shortage of things to do. Services: Room Stewards - These guys are great, never needed anything... Spa Services: Very Disappointed with spa services. First, My wife got a manicure. Her nails were chipping after 1 day.. Spa did redo the color, but talked my wife out of the color she wanted and the top of her nails by the cuticle look as if they were 1 week growth and her skin was peeling. The Facial she received left her with bruising and a sore/scar on her nose. She received the facial on the 1st sea day, so had the embarrassment the rest of the cruise. When addressed with spa manager she gave her a discount on the facial. She then gave a third chance for a massage and the tech kept going to deep after she said something several times. This left bruises on her back. Then the spa manager accosted her after her massage, because I had brought these issues up with the Ship services counter. They eventually took off the price of the facial. But during dining one evening another guest complained about being under the kitchen and got a 150 on board credit, so needless to say that was more upsetting to me. Ports and Excursions: Guatemala - We only went thru the bazaar. Prepare your self as they do not take no easily. You must walk away and not feel you are hurting feelings. Honduras: We went with Victor Bordon's Sloth and Monkey Tour - This was a lot of fun getting to touch the animals and see all the birds.. Relaxing at the resort was a really nice addition. Costa Maya, very nice and very clean port.. We didn't do much here as it was really windy ( 7-10 foot waves) made getting back on the boat a real challenge. Summary: Loved the ship and would probably give them another try. Hopefully the managers get a little training so that they stop trying to explain why there staff was making their errors and just fix things.. Read Less
1 Helpful Vote
Sail Date: April 2019
Love this ship. The fact that they haven't changed alot of the public spaces made me pick this ship. I like the crows nest as is....not a coffee shop.... The casino was smokey all the time e en tho they kept announcing it was a ... Read More
Love this ship. The fact that they haven't changed alot of the public spaces made me pick this ship. I like the crows nest as is....not a coffee shop.... The casino was smokey all the time e en tho they kept announcing it was a smoke free venue... except for one corner...that corner filled the place with smoke. I woulda stayed longer but for that. The food was good as usual...the service was better that we had on the statendam. The entertainment was adequate...not great,but not bad.... I met several people that had pretty bad cabin problems...I hope they were rectified...our cabin was awesome...I also noticed they were bigger than the larger ships.. I did also notice the staff was less stressed out on this ship than on the larger ships. The level of service in the Neptune lounge was incredible and quit helpful with any request that we had. Read Less
Sail Date: March 2019
We chose this cruise because it was the last but one out of Tampa. We had a Neptune suite which was a perfect size for 2 folks,which by the way had a massive Balcony. Neptune Lounge was a great spot to get snacks and drinks and the staff ... Read More
We chose this cruise because it was the last but one out of Tampa. We had a Neptune suite which was a perfect size for 2 folks,which by the way had a massive Balcony. Neptune Lounge was a great spot to get snacks and drinks and the staff were on the ball every day. We did not enjoy Formal night in the Dining Room because there where long lines if you did not have a reservation.Although we have been to all the stops several times we fulfilled our ambition to have a relaxing time.The ship in our minds is a well looked after vessel with some fantastic art and furniture. Lots of Quite areas to relax in, and loud ones if you like. The entertainment Staff 5 Stars, Food 5 Stars, entertainment 4 Stars.Cabin staff 5 Stars.All round a great little Cruise. Getting on board EASY getting off Easier. We will miss this shipping line because i don't like going to Miami to go Cruising or Cape Canaveral. Read Less
Sail Date: March 2019
Second spring break in a row doing this particular cruise, same ship, with two of my three kids (this time my 8 and 5 yr old boys) while my wife and daughter attended to family business elsewhere. Picked it again for the same reasons ... Read More
Second spring break in a row doing this particular cruise, same ship, with two of my three kids (this time my 8 and 5 yr old boys) while my wife and daughter attended to family business elsewhere. Picked it again for the same reasons we picked it last year: classic ship feel of the Rotterdam; quiet, clean familiarity of the surroundings; low hassle way to get out on the open sea. Crew did even one better by getting a live feed of the NCAA regional finals, and then doing the muster drills in port in between the two Sunday games. The only downer: Devils losing to Sparty during our first two hours at sea . . . My boys loved it (my 8 yr old's first time aboard, my 5 yr old's second), particularly the pool, and the towel origami from our stateroom attendant Rifky. Ate Lido the entire cruise - given the number of different main courses each night, it is possible to go a seven night cruise and not eat the same thing twice for dinner - and the food as always was top flight for us. Did dolphin watch and snorkel in Key West - got a good up close look at a pod of 6-8 dolphins then did some snorkeling with my boys; we did the waterfall hike and splashed in a couple freshwater pools at the Cerro San Gil Nature Reserve in Guatemala (kids ended up playing with frogs and snails); spent the day at Mahogany Bay Beach in Honduras (my five year old caught what I thought was an eel - till he put it back in the water and it turned back into a sea horse); and did the Mayan adventure water park in Costa Maya. My wife was amazed at how uncrowded everything looked both on the ship and during our excursions. Biggest crowds in fact were in Clearwater, where we spent Saturday doing the marine hospital (made famous by the Dolphin Tale star), then cycling to Clearwater Beach. Spent Sunday before the cruise cycling the Tampa Riverwalk from the Barrymore Hotel to the cruise ship terminal and then back before boarding. Embarkation and disembarkation in Tampa is always easy. Scuttlebutt is that Rotterdam is being repositioned back to Europe at the end of April, and that HA has nothing out of Tampa scheduled for the time being for 2020. I sure hope that changes, because these weeks aboard the Rotterdam have become a true highlight for my children and myself, and I dread having to haul down to Ft. Lauderdale, which I understand is the total opposite of Tampa in terms of ship sizes and crowd density. Read Less
1 Helpful Vote
Sail Date: March 2019
My wife and I chose this cruise because of a special promotion and it being a Panama Canal cruise. The ship itself was well maintained and the overall service was good, at best. The Captain and the crew were quite visible during the ... Read More
My wife and I chose this cruise because of a special promotion and it being a Panama Canal cruise. The ship itself was well maintained and the overall service was good, at best. The Captain and the crew were quite visible during the cruise and friendly. Service in the Lido Market was quite remarkable as compared to the dining room where if you arrived 45 minutes late, you weren't served. This is in light of the fact that the next seating was 2+hours away. Instead you're relegated to the open dining and wait another hour to be served. The quality of food throughout the ship started out very good and progressively deteriorated day to day. Squash and red peppers were mixed in everywhere and it was apparent that nothing went to waste because it kept turning up. Horrible combinations like sweet potato and apple soup! Except for pizza, there was no quick food available at dinner-anywhere. All of the food was portioned out by servers and you basically had to beg for extras. Very little cheese offering and no antipasto selection. Black olives only and dished out by the teaspoon. Off ship, the excursions were overpriced and undervalued but that seems to be industry wide. Tired of hearing guides lament how poor they are and rely on our tips. Guest entertainment was good but the "house" shows were quite boring. Read Less
3 Helpful Votes
Sail Date: March 2019
We booked this cruise because the price was awesome and the ship was new - in hindsight, a brand new ship with crazy-low prices should have set off warning flags. First the good - the ship was NEW! We had an aft-facing balcony - room ... Read More
We booked this cruise because the price was awesome and the ship was new - in hindsight, a brand new ship with crazy-low prices should have set off warning flags. First the good - the ship was NEW! We had an aft-facing balcony - room was very nice, room attendants were friendly and great. Sea Days around the pool were not stressful - complete opposite of Oasis, or any other ship we've been on. No militant record keeping on towels, food on the Lido deck was not bad, Tamarind ($25) was excellent. Not good or bad - the average age of passengers skewed toward over 65. I believe there were 200 or less, kids on the crew - I'd prefer a younger crowd - maybe that would have given us more activity options? The bad - Dining Room - everything about this was bad. Food was mundane, service was horrible - they have, what seemed to be, thousands of servers running around like bees in a hive, but for a normal sitdown dinner, it was a 1.5-2 hour process. We ate in the dining room the first night and one formal night, then avoided it at all costs. Embarkation - this was horrible. They checked you in, then they gave you a boarding group card with a number on it. Our number was 26, when we sat down, they were on number 6. So after having checked in, we sat in the terminal and waited for about 45 minutes. Half Moon Cay- we were one of two ships hosted that day- and it was obvious that they were not prepared for more than one. Full disclosure - we had a villa with a butler and were able to avoid the food lines - but we went to look and it was nuts. At least 100 people in line, and it looked like something out of a prison camp. To get back on the ship, we left at 130 (final tender was supposed to leave at 230) - from the time we left our villa to the time we got back to the ship was 1.5 hours! During this time, we stood in a line that envied a Disney Park line, with zero information from the crew, no offers of water or anything else - just a freaking nightmare. No mention of it that evening from the Captain or Cruise Director. Cruise Director - the running joke was whether he was even on the ship! We saw him one time over the 8 days we were on the ship. He came on with messages that seemed to be pre-recorded - and offered virtually zero information. On the last day, we signed up for early walk-off Disembarkation - since we had an early flight. We sat in our room until 715 with absolutely no information from any of the crew - went down to the second floor at 730 and found 90% of the passengers in line to get off the boat as well. It was a huge mess. At 745 the Cruise Director finally came on and said that they would begin Disembarkation soon and in the meantime do not congregate near the exit - we all laughed, because there were over 1,000 people listening to that directive congregated near the exit. It was fun to be on a new ship - but there are too many better choices for us to ever sail on this line again. Read Less
2 Helpful Votes
Sail Date: March 2019
This was my first time on Holland America and it will be my last. Not because of anything the cruise line did but because of the caliber of cruiser on board. If you are a senior citizen, you will love this cruise, it seems to be geared ... Read More
This was my first time on Holland America and it will be my last. Not because of anything the cruise line did but because of the caliber of cruiser on board. If you are a senior citizen, you will love this cruise, it seems to be geared more toward an older crowd. Shipboard activities leaned towards retirees I think. Games were bridge, majong and bingo. We played team trivia one day only to not play it again. The old crotchety lady who joined us and 2 other older cruisers, complained and shushed and berated us the whole time for being too loud and giving other teams the opportunity to hear our answers. And, she didn't contribute a single answer just bitched to us about,,"that's probably not right" Hello, our team got 12 out of 15 no thanks to her. The ship itself is absolutely beautiful, the artwork throughout the ship is sublime and we were always finding something new tucked away in another area of the ship. I am not sure if this is the norm for HAL but there were an awful lot of cruisers who were pushy, entitled, elitist and generally rude on our sailing. I saw several times where people with walkers or wheelchairs pushed there way into an already crowded elevator and push a floor several floors away so that the people already on the elevator had a difficult time getting off. When asked to let them through, the former, scoffed and got upset as though they were the only one on the elevator and it was for their own private use. I also witnessed at least once a day, someone berating or belittling the staff with very stupid and rude questions at the Lido Market. One lady got mad at the pasta server saying" Do you even know what your doing? You ARE going to cook that?!" Even the older gentleman in front of me rolled his eyes at the comment and said that "These are the things that give my wife and I comic relief over the next few months." The staff on board went above and beyond with their kindness and generosity and overall friendliness when ever you came across them. Half Moon Cay was gorgeous but...there were 2 HAL ships there on the same day and probably around 3000 people on the beach. Too overcrowded. If it hadn't been so overcrowded I would have spent the entire time on shore instead of just an hour. America's Test Kitchen was a fun experience and I wish they would would do it everyday instead of just twice during the cruise. Entertainment wise- the dance troupe I felt did a beautiful job, the magician was very funny and the comedian was not. I was disappointed with the Main Dining Room food. I felt that the 2 times I went there my seafood and poultry were both way overcooked and under seasoned. My creme brulee (my favorite) did not have a hard shell and barely any sugar to make it the hard shell. Tamarind is a must to anyone going on this ship. It was delicious and the servers and staff went above and beyond to make it the best dining experience we had the whole time. Read Less
Sail Date: March 2019
Friends had planned their vacation and invited us along...We would go again in a heart beat. Our room was clean, we were catered to, there was plenty of food and so many choices. The staff made us feel catered to. Our cabin person PuTu ... Read More
Friends had planned their vacation and invited us along...We would go again in a heart beat. Our room was clean, we were catered to, there was plenty of food and so many choices. The staff made us feel catered to. Our cabin person PuTu was awesome!!! He brought us what ever we needed, answered our questions and kept us informed. PuTu was funny, sweet and so very accommodating. His customer services skills are golden! *We were invited on the cruise by our friends Norm and Teri, we invited my husbands brother and sister~in~law Richard and Paulette. We all had a blast! *Shore excursions we absolutely loved and had so much fun on the ConTiki. *The mini hummers were fun and educating our guide 'Johnny Depp' was fun and knowledgeable. *We went on an unplanned excursion in a young man who had a comfortable van asked us along and his prices were AWESOME! I wish I could remember his name, you wouldn't believe how much he knew. This person made us feel as if we'd been friends forever. *On our last stop we had pre-ordered a 'half shell?' with two lounge chairs. We couldn't find any available ones and the people we were instructed to look for, for guidance were no where to be seen. We just gave up and ended up not getting one because it felt like we were wasting our beach time looking for help. *(Just a thought, maybe those who pre-order get a ticket say "lounge shell #1" and tag the shells with numbers. when we get to the destination or somewhere along the way the tickets are given to the purchasers so they may just go to the preassigned shells. AND the 'half shells' are set up prior to our arrival...(I heard from some that they had to wait for someone to set things up when they got there, and they too had to follow behind a line of people and LOOK for available seats.) But the positive experiences far overweight the beach chair experience and we absolutely would love to go on another cruise. Thank you to all who made our first experience so very AWESOME! Read Less
3 Helpful Votes
Sail Date: March 2019
This cruise left Ft Lauderdale March 27 2019 - April 7 Neptune Suite. There is no priority tender service for Neptune Suite passengers as has been stated in the summary on this site and in others. In 5 cruises on HAL ships I have ... Read More
This cruise left Ft Lauderdale March 27 2019 - April 7 Neptune Suite. There is no priority tender service for Neptune Suite passengers as has been stated in the summary on this site and in others. In 5 cruises on HAL ships I have never found a place to board or depart separate from other guests, except during home port embarkation. I have asked. They seem amazed that I would ask about it. The newly designed Koningsdam Neptune suites are less user friendly than on the other ships. Smaller, it seems, with fewer closets, less storage space and worst of all, the "water closet" is separated from the rest of the bathroom by a door. The area for the toilet measures 8 ft 5 inches by 46 inches. Once reduced by the sink and counter, I believe you are left with about 5 ft by 40 inches of space, minus the toilet itself. which is ok, except that TWO doors enter into this area. One opens inward and comes within 2 inches of front of the toilet seat. In an otherwise luxurious suite why have they designed the bathroom this way is beyond me. Those issues aside, it was a great trip. The bed is comfortable, the service perfect. We ate in the new Orange Dining Room (Neptune Suite, Pinnacle Suite passengers and 4 Star Mariners) every night except when in the Pinnacle Grill. We made use of the free laundry service for Neptune Suite passengers, room service for breakfast on days when we had an excursion planned and one night for a late night snack. All these services were wonderful. Entertainment on HAL still is not anything to write about, so I won't. The ship is only about 2 years old and is being well taken care for. The staff is welcoming and friendly. The Hotel Director seems to be everywhere making sure all runs smoothly. Even on the tender to Half Moon Cay. That stop, by the way, is a really nice way to enjoy a day at the beach. Be sure to reserve a "clam shell" which is a shaded spot for two beach lounges, before you leave on your trip. On a sunny day you will fry out there without one and things move much more quickly when you land if you already have your ticket in hand. We have enjoyed every single one of our voyages on HAL. This one was particularly fun because in two ports we berthed along side our sister ship, The Niew Statendam. We made friends with Niew Statendam travelers when we ended up on some the same excursions and spent the day at half Moon Cay. It was noisy and fun when The Konningsdam pulled out of port in St Thomas just a little ahead of the New Statendam. As they were side by side the ships signaled each other with those long blasts, and passengers stood on decks and waved and cheered. A good memory. Read Less
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