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24 Holland America Cuba Cruise Reviews

We selected this Authentic Cuba cruise in order to visit Cuba and have an “authentic” experience. If you wish to have that I suggest you visit Havana, not Cienfuegos. The men in our group were hoping to see the 50’s cars that have ... Read More
We selected this Authentic Cuba cruise in order to visit Cuba and have an “authentic” experience. If you wish to have that I suggest you visit Havana, not Cienfuegos. The men in our group were hoping to see the 50’s cars that have been maintained, none in Cienfuegos! The Botanical Garden tour was also disappointing, the motor coach was in very good condition and the guide was excellent. However, this was NOT a Botanical Garden, more of a arboretum in poor condition. This portion of the tour was too long including the drive there and back; this left very little time to walk around the city. On a positive note, the chamber music type concert was excellent as was the lunch, although the hotelmwas not ready for us and this 15 minute delay took away even more time from city exploration. The Veendam is in dire need of refurbishment, it is scheduled for April. The suite was shabby and the tub was extremely slow to drain; only one electrical outlet in the entire suite. The crew is excellent, friendly and helpful. Food quality overall was very good but inconsistent. The Lido cafe is understaffed considering they serve all of the food, it is not an open buffet. Although this was a disappointing first experience with Holland America, overall we had a fun trip. The entertaiment ramged from very good to a excellents. Read Less
Sail Date January 2019
Just returned from the Veendam Christmas cruise. I am happy to report that all was wonderful contrary to some of the previous reviews I had read prior to the trip. The highlight was the stop in Cienfuentes where we had a private tour ... Read More
Just returned from the Veendam Christmas cruise. I am happy to report that all was wonderful contrary to some of the previous reviews I had read prior to the trip. The highlight was the stop in Cienfuentes where we had a private tour which I had arranged via Shago tours. They assigned a tour guide, Yoley, and we were assigned a driver with a 1956 Chrysler Windsor sedan for our trip to the Nicho Waterfalls. The Waterfalls were worth the trip. We also asked to see the botanical garden. That was disappointing. Only trees to see, no plants…not like in the US. The trip up the mountain was however quite eye-opening. There were more horse drawn carriages and tractors than cars. The way of life was fascinating…makes you really appreciate our country. We had a lot of good conversation with the tour guide and a very nice lunch at the waterfalls. . I was told that we saw much more than those people who took the cruise bus excursions. They didn’t seem as satisfied. We were a little nervous when we left the ship and saw all the big buses but no private drivers with signs. It seems you have to leave the area to another small park outside to meet them. I believe there also were taxis there for those without tours. The ship was well maintained, loved the food by the pool, custom made pizza, caprices salad, hamburgers, Nathan’s hotdogs, and taco bar. Took part in many of the offerings on the days at sea…i.e. Americans Test Kitchen. Entertainment was good for a small ship, casino quite small…no craps table. Overall…a great experience. Hope that helps others as I have been helped in the past through other people’s experiences. Read Less
Sail Date December 2018
We chose this cruise specifically for the stop in Cienfuegos and the dates worked with our kids winter breaks. Embarking on the cruise was very easy, our cabin steward was great. We signed the kids up for club HAL but they never ... Read More
We chose this cruise specifically for the stop in Cienfuegos and the dates worked with our kids winter breaks. Embarking on the cruise was very easy, our cabin steward was great. We signed the kids up for club HAL but they never went. I guess they have outgrown it (ages 10, 12 and 13). Everything seemed well maintained and we didn't have any plumbing issues although I met a woman who did. We spent a good bit of time relaxing at the lido pool playing ping pong or in the exploration lounge playing board games. I found the lights in the main dining to be too bright. They seemed much brighter than the lights on the Rotterdam or Zaandam. We did not see any of the shows. One complaint I have is the timing of the shows/movies. The movies tended to start at 7pm and the shows were at 8 or 10pm. We had the late seating for main room dining so unless we wanted to stay up super late it wasn't practical to catch the entertainment and with 4 ports stops most mornings we needed to be up for a shore excursion. On other cruise lines they've had an early show that you could see and then do dinner after. I also there had been more educational talks about Cuba. We did the South America/Antarctica cruise a couple years ago and I loved all the various talks about Wildlife, exploration, etc. Overall a great and relaxing cruise, but the only stop that we really enjoyed was Cienfuegos. Read Less
Sail Date December 2018
I booked this cruise to see Cuba. The ship spends time in Havana and Cienfuegos. Travelers should be aware that they are required get a visa and to take a US required travel information tour in order to explore the Island. ... Read More
I booked this cruise to see Cuba. The ship spends time in Havana and Cienfuegos. Travelers should be aware that they are required get a visa and to take a US required travel information tour in order to explore the Island. Holland America assists with acquiring the visa and the "People to People" tour. The Venndam is a small ship holding around 1800 passengers. I found the size of the ship comfortably pleasant. It was my first time in a "laini" room, and I liked the access to the main walking deck from my room. While older, the ship is very well maintained. As with other Holland America ships, the food is excellent the service is always a good experience. The staff is exceptionally pleasant and accommodating. They go out of the way to please guests. Holland America entertainment consists of quality music programs, the Food Kitchen, BBC films and some traditional activities. They know how to please the older generation. I've been on a number of Holland America ships and I sometimes wish for some additional lively entertainment. Sea days on longer journey's could use some additional upbeat activities. This cruise went a;s far south as Belize and stopped at a number of ports. I' disabled and use a scooter. Some tender ports (including Belize) would not accommodate my small, very light scooter. I was disappointed to miss seeing this island. Read Less
Sail Date November 2018
We choose this cruise for the itinerary and to see cuba. there was a lot of ports and nice warm weather. we had a nice balcony room and was so nice to have coffee in the morning with the warm ocean breeze outside. We brought our own ... Read More
We choose this cruise for the itinerary and to see cuba. there was a lot of ports and nice warm weather. we had a nice balcony room and was so nice to have coffee in the morning with the warm ocean breeze outside. We brought our own snorkel equipment and saw some nice caribbean ocean life. In my opinion the port talks and information on cuba were not clear and confusing. The person to person tours that were required were a selling gimmick and not very culturally interesting. We did not even get off the ship in cienfuegos for these reasons and after hearing people talk about the port , we made the right choice. We lucked out in havana cuba as there was a nice ocean breeze blowing out the hot humidity. Plus they had a lot more people working at the port area to get you thru customs and money exchange. Read Less
Sail Date November 2018
Chose this cruise because of the itinerary. We would visit three countries for the first time. Mexico, Belize, and Cuba. This smaller HAL ship was good no issues or problems. Wish o their "American' cruises they could get away ... Read More
Chose this cruise because of the itinerary. We would visit three countries for the first time. Mexico, Belize, and Cuba. This smaller HAL ship was good no issues or problems. Wish o their "American' cruises they could get away from their "middle American food" just a little more spice perhaps more curry? Still it was passible. The underpaid crew was as usual excellent no problems. Since HAL is a "senior" line we were pleased at the help of the wait staff and others towards those seniors with mobility problems. Cabin was fine, on deck 6, promenade first time for this … large one way window (at least during daylight hours). Entertainment in the theatre good, bars and other areas not to our taste, Kudos to the two young gentlemen know as Adagio … well done. The tours where interesting. We rarely book Excu tours, too expansive but considering where we wanted to go we decided to splurge and try. The results were OK but not stellar. Guides could stand a bit more training. Juan our guide to Chichen Itza World Heritage Site was a wealth of knowledge. Had a degree in history and was a Mayan. sometime too much information is not a good idea, just a little less talk. It was a very long trip over 3 hours on the bus and 80 minutes on a tender, 40 minutes either way to disembark for the tour. Would have been OK except for the rough sea. Several people were seasick. Tours like this should not be cancelled but would be good if we were warned to be ready for motion sickness. Other tours were acceptable although all had an issue with not enough time to look around and perhaps do a bit of shopping. Cuba was as expected the highlight. We visited Trinidad de Cuba on the first day good tour to a very interesting area. Then of course Havana ... great place. The tours are probably not worth it, there is a hop on hop off bus service that got a good review from some on board friens. Then of course there is the "classic car" tours. We did not take one but the look very "pretty" ... All in all a good cruise no serious issues perhaps too many sea days. Read Less
Sail Date October 2018
Cruise was to Cuba and other islands. Went primarily for Cuba. HAL had some great excursions. We took the Havana and Trinidad tours. Well done. HAL needs to retrain their staff in the Lido. No one offered drinks or even water. Looks ... Read More
Cruise was to Cuba and other islands. Went primarily for Cuba. HAL had some great excursions. We took the Havana and Trinidad tours. Well done. HAL needs to retrain their staff in the Lido. No one offered drinks or even water. Looks like the staff did not want to be there. Some were downright rude. The desert young lady was outright rude when I asked if they had more sauce for the bread pudding. "Just get some ice cream" she yelled at me. No, lady, just get some more sauce since you just put out a new pan of dessert. Talked to the chef and he took care of the problem so other guests were not inconvenienced.. Laundry ruined one of my shirts. Just get a new one I was told by the young lady at the front desk.Justin made sure the shirt was fixed. Food in DR was excellent and Oscar and his staff were super. Entertainment in the show room was outstanding. The HAL singers and dancers were broadway caliber. Really. Embarkation and disembarkation was excellent. Ship was well kept and clean. Just some retraining is needed for Lido staff. Justin at guest services was very helpful for any problems we had. The Cuban excursions were excellent. Oh and the America's Test Kitchen lady is NOT ready for prime time. Read Less
Sail Date October 2018
The first truth about Cuba: GO. It’s fun and wonderful. The people are great. You can and should book independent tours. Exploring on your own is NOT limited and is encouraged. The Paperwork There are two important pieces of ... Read More
The first truth about Cuba: GO. It’s fun and wonderful. The people are great. You can and should book independent tours. Exploring on your own is NOT limited and is encouraged. The Paperwork There are two important pieces of paperwork. The first and easiest ifs the Cuba tourist card. Cruise lines charge $75 for this, most if not all of which goes to Cuba. They give you the blank form at cruise check-in. You fill it out. Cuba checks it once. The second, more intimidating, piece of paper work is compliments of the US Government. It’s an affidavit that states why you’re going to Cuba. It’s an exercise in futility and keeping some bureaucrats’ job in DC. Because our government says we can’t go to Cuba for tourism, you have to indicate why you’re going. You have to select one of 12 reasons. NOBODY LOOKS. NOBODY CARES. NOBODY ENFORCES IT. Go and have a good time. The form is collected at check in for the cruise. You’ll never see or hear about the affidavit again. Most people select option 1 or 8 on the affidavit. But again, it’s a US Government waste of paper. Cuba and Cubans are glad that you’re there spending money. Ditto for the cruise line. Please complete this form but don’t think twice about it. You CAN go out and about in Cuba on your own without any limitations. You DO NOT need to book tours through the cruise line or any other company. These are huge myths that seem to stem from the lengthy, verboten affidavit. A sample copy of the affidavit is here, but you’ll probably want to get one with your cruise line’s logo: https://www.carnival.com/~/media/CCLUS/PDFs/OnlineCheckIn/Guest-Affidavit-0413%20pdf The Cuban Arrival Process Cuba is like any other Caribbean port with ONE exception: they check and stamp your passport. You can get off and wander around as you please. Cuban authorities check your passport and want to see that you paid the $75 for a visitor pass…but there are NO LIMITS as to getting off the ship without prepaid or prearranged tours. It’s like any other port. Don’t let anyone tell you have to book long, expensive tours through the cruise line, sanctioned company or government. It’s not true. We booked our Cuba tours online (but didn’t pay for them until after the tour). Our car, driver and guide were waiting for us as promised and were thrilled to see us. Some passengers had their Cuban tourist cards collected by the Cuban authorities. Others did not. This caused concern among those who wanted to get off again and didn’t have the visitor card. Again, it was a non-issue. They check to see that your passport was stamped and you’re free to go. The Money Changing money is Cuba is a necessary evil. The currency the tourists use is the CUC (pronounced “kook”). It is pegged to the US dollar, so the exchange rate is 1 to 1. All currencies have a 3% charge. US dollars have an additional 10% charge. Bring Canadian, British or European coins if you can to exchange to avoid the 10% charge. There are currency exchanges in the terminal. The line can be long but it moves quickly. You can also exchange money at banks or other currency exchanges. There is another currency used primarily by the Cubans for their personal needs. This is the CUP and the exchange rate is 25 CUPs to $1. There was no need for this currency, but make sure you don’t get change in CUPs when you’re paying with CUCs. The CUC bills have pictures of monuments of them. The CUP bills have pictures of people on them. If you end up with extra CUCs at the end of your trip, be sure to exchange them back while in Cuba, or save them for friends going to Cuba. And unlike many Caribbean ports, it’s difficult (perhaps illegal) to use US dollars in Cuba. Some vendors say you can pay in either US$ or CUCs. But all seem to prefer CUCs. Medical Insurance Another non-issue is the required Cuban medical insurance. Cruise lines include this insurance in their port taxes, which is very convenient. I don’t know how effective this insurance is, but it satisfies the requirement. If you search the cruise line’s FAQs, there’s usually a question addressing it Here is NCL’s Cuba page and their response (HAL’s is similar): https://www.ncl.com/cruise-faq/cuba-travel “Is medical insurance required? All travelers to Cuba must show proof of Cuba approved medical insurance. This medical insurance will be included in the price of your cruise fare.” Docking in Havana The approach into forbidden Cuba is scenic and very emotional for many. You’ll drift by many forts, the malecón, El Christo de la Havana and dock conveniently in Old Havana at the Sierra Maestra terminal. There are three terminals: two are falling apart, the one you dock at is in good shape. Walking out of the terminal and across the busy street is San Francisco square. An easy and fun walk through Old Havana takes you to the capital building that is under constant non-renovation. You’ll have a sense of déjà vu looking at it. If you’re looking for a vintage car tour, there are many waiting by the Russian church close by the terminal. The major shopping market in Havana is also close by the Russian church. It was closed when we were there because of an electrical fire, but it was supposed to re open quickly. Others seem to think nothing happens quickly in Cuba. Out and about in Cuba Out and about in Cuba is a lot of fun. Those that took the long “approved” cruises from this ship felt that they were not good value. We booked a vintage car, driver, and guide for $80 for two hours. It was PERFECT. We then wandered around old-town on our own, stopping frequently in the historic squares for drinks. We found the Cubans a very proud people who almost always spoke very highly of their country, especially those working in the tourist trade. But some we met on the streets were not so complimentary. The art of the networking payoff is alive, well and open in Cuba. Tour guides and people you meet on the street are happy to show you places for food, drink, cigars and rum. They expect and get a cut from these establishments. Most Cubans don’t have much; so there is a fair amount of begging in the streets, but none, thankfully, is too aggressive. Cuba is very safe; as there are severe penalties for messing with tourists. US Customs In coming back to the US from Cuba, it’s like any other cruise. Customs and Border Patrol DON’T CARE why or that you went to Cuba. They don’t care what you bought. You can bring back 100 cigars and a liter of alcohol—just like other ports. If you’re carrying a keg of rum off the ship they might question you, but otherwise it’s like any other cruise inspection: a non issue! The Ship It's older and smaller, but space is used wisely and comfortably on the public decks. Holland America has a sophisticated and wonderful daily activity program. The partnerships with America's Test Kitchen, BBC Earth and Microsoft make for a lot of fun and educational activities during the day. Their port talks are also good in that they don't just steer you to places to shop. Holland America's happy hours, where the second drink is only $2. add unusual value in the bar department. This is NOT a high-tech ship. The $160-$200 14 day internet option was fairly priced, but I was constantly disconnected. Many cruise lines offer their daily news letters and account information online complimentary through the ships wi-fi. Holland America's Explorer was the first that actually worked beautifully. There is also a free chat feature where you can text others on board (that actually worked). There's no setting I could find for an audio signal that I message was received though. Dining Dining was better than I remembered on Holland America in both the dining room and buffet. The quality AND variety was a notch above other mainline cruises. The salad bar and the Asian sections were my favorites in the buffet. The dining room menu was always varied and interesting. The wait staff was attentive. Most nights, the buffet menu was similar to the dining room menu. I found the wines too expensive for my taste. The two for-fee restaurants were only fair. The Italian restaurant is a partitioned off part of the buffet area. There wasn't much special about it. The steak house offered a good steak but little else. Service was good but not fabulous. The wine list was crazy expensive, and I got some attitude from the wine steward when I requested a wine not on the restaurant's wine list. The steak house turns into a seafood place occasionally, which I would have loved to try. Entertainment This is where Holland America sorely lacked. A couple of OK comedians. The ship's production numbers were just okay as well. The performers worked hard and did a decent job, but they weren't given a lot to work with. The ships orchestra was outstanding. The South American electric harpist was excellent, but I had already seen her on other cruise ships. Read Less
Sail Date June 2018
We chose this cruise because we wanted to be docked for a few days. Although we prefer suites,we decided to try a Lanai cabin. We are three star Mariners with HAL and received the Signature Beverage packages. This included all drinks ... Read More
We chose this cruise because we wanted to be docked for a few days. Although we prefer suites,we decided to try a Lanai cabin. We are three star Mariners with HAL and received the Signature Beverage packages. This included all drinks 9.50 and under. We also received a night in Pinnacle Grill. We arrived in Boston on Saturday and used the HAL ground transportation to get to the port. Everything was smooth and we waited perhaps 30 minutes before being allowed to board. Our cabin was ready and we explored the ship. I had read many negative reviews regarding Veendam and I was worried about the ship not being maintained well. It is obviously an older ship, but everything in our cabin (349) was in perfect working order. A lanai cabin is much smaller than a suite, obviously. But we did not miss the extra room much and we also did not miss the private balcony much. We had plenty of room for 7 days worth of clothing. We were ok with the very tiny pools at the retreat as we mostly are in our chairs and just dip our toes in periodically. Neither of us have ever used the hot tubs on a cruise ship. I do wish that the Lido pool was for children and the Retreat pool was adults only. There were more kids than normal when compared to our previous HAL cruises, but I realized that would be the case by taking a cruise in June. I did not find the children on the ship to be an issue after the first day. The first day, there were many children in the bars, dining room, pools, etc. But after that, they must have been utitilizing Club HAL. My biggest complaint though were the few kids that were almost always at the Retreat pool. Two of them belonged to a mom who would simply deposit them at the pool area and then move to another area to relax, not even leaving them in her site. I would guess they were 3 and 6. It was annoying and I feel, dangerous. But I have seen that on other cruises as well. We ate in the dining room twice and we have not been doing assigned seating lately. The service was excellent and the food was good. The Pinnacle service was excellent and the food not quite as good as previous visits, but it was fine. We felt the Lido offered a good variety and we received good service there. We ordered room service late a couple of nights and that was delicious and quick. We knew we would miss BB King and we did, but we managed to have fun by going to the Piano Bar. Barry from Boston was excellent as usual. We are 58 and there were many that age that were there each night and many much older. The crowd seemed to enjoy more of the show tune, older music. We know those songs, but it is not our cup of tea each night. He did do a Beatles night and some other themes we enjoyed. But the crowd that frequented the Piano Bar was just a bit old for our tastes. I am referring more to their attitudes than their actual ages. Again, Barry was excellent. We saw a magician one evening and he was pretty good and this was our only show. We loved Bermuda. The weather was around 80 each day and almost always sunny. We jogged each morning for an hour when we were docked and then went on long walks. On sea days we walked on deck 6 as no running is allowed. That is always a disappointment to us on HAL ships we have been on. We visited the park nearby, which was beautiful. We had drinks at two bars and met some great locals and also someone that was working on an RC ship. We shopped for maybe a half hour and purchased very reasonably priced t shirts. We also went to a pharmacy and picked up extra sunscreen and water. We visited Horseshoe Bay and found it beautiful. We rode the bus there and found it very easy and enjoyable. We also spent a day at Clearwater Beach and that was breathtaking. The bus home was a bit irritating as we had to transfer as we had on the way there, but due to some bus issues we had to wait over an hour. We did not make it to Crystal Caves, although we desperately wanted to go. Once we had our suits on and were on a beautiful beach with perfect weather, we could not tear ourselves away! We left the ship on our last day at 9:45 am. We handle all of our own luggage, so don’t have to worry about finding our luggage. All went smoothly and the lines were almost non existent to get off the ship. We found this to be one of our favorite cruises, even though it was only 7 days and even though we had a Lani cabin. It was an excellent value when we factored in the beverage packages. Read Less
Sail Date June 2018
Last minute choice, good value, we have lots of good experience with Holland America. I don't know why someone would say beware this ship. She is not new, for sure, but well maintained. Staff was friendly and helpful. Ports ... Read More
Last minute choice, good value, we have lots of good experience with Holland America. I don't know why someone would say beware this ship. She is not new, for sure, but well maintained. Staff was friendly and helpful. Ports were great, for a typical caribbean 7 day cruise. The only issue we had was an excess of young children, often poorly supervised (BY THE PARENTS!!!) but that is the risk you take during spring break periods. I had a much worse spring break experience on a Royal Caribbean cruise a number of years ago. (Read: 13 year olds pushing ALL the elevator buttons every time, exiting after one floor, thinking that was very funny). Food was very good, typical Holland fare. Had a nice first day dinner at canaletto, which avoids the first day dining room hassles. We use the main dining room for all breakfasts, and had a lot of great table mates and interesting discussions. All in all a pretty good cruise. Read Less
Sail Date March 2018
This was our 5th Holland America cruise. We wanted to visit Cuba and selected this itinerary because it made two stops on Cuba. As is typical of HAL, the ship was fine and we prefer the smaller size. Our cabin was a 'lanai' ... Read More
This was our 5th Holland America cruise. We wanted to visit Cuba and selected this itinerary because it made two stops on Cuba. As is typical of HAL, the ship was fine and we prefer the smaller size. Our cabin was a 'lanai' which opened on the promenade deck. While the cabin wasn't huge, having the deck helped. Food was plentiful and good with many options. The entertainment was fine-we enjoyed the classical duo almost every night along with the solo piano player. Our biggest disappointment was the cancellation of the 2nd port in Cuba. Due to winds/tides and a very narrow channel the captain tried twice but decided it was not safe to make any more tries. He explained in detail and with maps/slides during another presentation and clearly he made the correct choice. A major disappointment but necessary to avoid grounding the ship. HAL was quick to refund all costs of their shore excursions. They also changed everyone's "CUC"s back to US dollars which was a huge plus. Most people had exchanged dollars (or other currencies) in Havana when we got off the ship; we expected to use them again in Cienfuegos and exchange any remaining so most people had CUCs leftover and the currency is useless except as a tourist. We did use any other HAL shore excursions-we had a private guide for Havana (Tours by Locals-HIGHLY recommend). We did Key West and Grand Caymans ourselves. If you like water sports and shopping, then this is the cruise for you. Aside from Havana, that's what there was to do. We would take another HAL cruise but not to the Caribbean. The sea days were a bit boring although there were activities-America's Test Kitchen, digital classes, etc. Read Less
Sail Date February 2018
Embarkation/disembarkation - both very smooth, arrived 1130 and onboard and eating at 1230 with bags dropped off in cabin. Did self-walkoff with luggage, have global entry so was at curbside at 0800. Ship - small, dated, old but ... Read More
Embarkation/disembarkation - both very smooth, arrived 1130 and onboard and eating at 1230 with bags dropped off in cabin. Did self-walkoff with luggage, have global entry so was at curbside at 0800. Ship - small, dated, old but well maintained. Easy to navigate. Cabin- Lanai 344, loved it - quiet, central, would get it again. Dining - early seating in MDR which worked out well for us, shared a window table with another couple and enjoyed their company. Did not do the buffet but offerings looked good. Did the Dive-in by the pool several times, good burgers and fries! Food is subjective, but for myself and hubby, found some meals lacking in the MDR [food served too cold for my taste, steaks not great], just very average compared to other cruises. But I did love! their duck dishes. Entertainment - smaller ship so less activities and entertainment options but we picked this cruise for the itinerary knowing this was a vacation to explore and relax. Went to a few shows in the evening [good for small ensemble], enjoyed the America's Kitchen offerings on sea days, and the Band in the Crow's Nest in the evenings [after 9 pm]. And we loved happy hour in the Crow's nest too! Skipped the art auctions, bingo, and casino. Service- Very good, have never had issues with service on board, great crew. Ports - Key West, did our own thing as very walkable. Used the Duval Loop free bus to get around to see the sights and do a little shopping and hubby got his stone crab fix. Havana - did a private excursion through Blexie Havana tours, WOW, he was great! Used to be an English teacher and became a guide to make more money. Met him in the square across from the cruise terminal and walked through all of old Havana for 2.5 hours and learned so much! Then met up with his driver who drove us around Havana to see more sights for the next 5 hours in a blue and white 57 Ford hardtop, plus lunch in a private home. Don't let the cruise lines intimidate you into taking only ship excursions, do your research here, and plan it out and enjoy Havana! Cienfuegos - Only let down on this cruise, were unable to get into Cienfuegos through the very small channel due to winds. After attending the captains' talk later in the day after the port was cancelled, I think this port is "marginal" for a ship this size unless the weather/tides are perfect. So a little upset after picking this cruise mostly for the 2 Cuba ports to have one cancelled, I don't fault the captains decision for safety, I fault HAL's choice as a port stop, will be interesting how many times it gets cancelled. Grand Cayman - Did the Atlantis sub and enjoyed that, saw a lot of fish, then did some shopping, then back to the ship early for some relaxing. Summary - the good - got to see Havana, weather was fantastic, very good service on board, a fun vacation. The not so good - having Cienfuegos cancelled, food was just "ok" for us, and painting that the crew did on the promenade deck on and off the whole week and paint fumes made it difficult at times to enjoy that space. The good far out weighed the bad!. Would I sail on Veendam again? Yes, but it really boils down to itinerary for us. Read Less
Sail Date February 2018
We chose this cruise to "see all of the old cars" as my husband put it, to buy cigars and to drink Cuban rum. All points were covered and we really enjoyed it. Plus we met some of the most amazing Cubans at every corner. They are ... Read More
We chose this cruise to "see all of the old cars" as my husband put it, to buy cigars and to drink Cuban rum. All points were covered and we really enjoyed it. Plus we met some of the most amazing Cubans at every corner. They are warm, intelligent and third world (mostly because of the 50 year rift between our two governments), but they harbored no ill will and were very welcoming to their country, Embarkation was a breeze. We arrived at 1 and went straight to our cabin. I was surprised that the SS or Vista 065 was so small. It's hardly bigger than an upper level balcony cabin on Carnival.Yes it has a tub, but it's more like a short deep pasta bowl or banana split container. It was really narrow and short and then you have the extra height of stepping over the tub to shower. I'm 5'7" and it was not even something I would use. So if that is a plus to paying for a suite - don't. I was disappointed that the daily When and Where was not in the cabin. We had to get it from guest services to get one. That should be in the cabin when we arrive along with ice because travelers are thirsty. All other days they were in the cabin at turn down. Yes the ship is really small compared to others, but the 1200+ passengers makes eating, tours, unloading at ports, etc really uncrowded which is definitely a plus for the ship over megaships. Dining was good. Really like the buffet because of the service at night, but we still don't like that service ends at 8 pm. Limited options are available at 10 or 10:30 or you can get room service or eat in the formal dining room til 9 pm. I would like extended dining options in a restaurant for those of us who aren't 75 years old and chose to eat at 5:30 or 6 pm. Yes there are alot of older folks, but there are also alot of us in our 60's who have active lifestyles where we don't eat early. Bar service was good for all times. Entertainment is difficult to critique. The only musical entertainment we listened to was "The Band" which played a variety - very little if any country, And the guest pianist who was good and funny. Service every where was excellent. Not as many wait staff in pool and theater areas, but overall acceptable. It was kinda like Cheers and Norm - everybody knows your name. The Classic Car/Havana tour was excellent! The main problem was that we were told to pick any car and that we would be changing cars at every stop. Didn't happen. I understand that would not be a good idea because each driver would make sure his passengers were accounted for. Where changing drivers, somebody could get left. The rest of the tour for whatever reason was behind. We were suppose to see a local production, but arrived at it after it started and we were either going to have to wait 1.5 hours or go to lunch and come back for it. After lunch we only had about an hour left and so our group decided to go shopping and skip the production. But I'm sure we paid for it. After that, the other problem I had was the "shuffle". The streets are cobblestone and I think I might have gotten 10000 steps, but because of the group we were with, I got more than 10,000 shuffles. It wore on me. I don;'t know if it is feasible, but if two tours are offered on the same excursion, it would be great if they were broken down by abilities. Of course you will still have the older cruisers who think they can do everything even it they are on a walker. Cienfuegos is not the pearl it is described. It is still a run down Havana with few classic cars and rundown UNESCO buildings. But the people and their attitudes are so sweet. On a Sunday after church the no cars streets were filled with folks and even though crowded, the locals were very polite and tolerant of lines of cruise passengers taking up their space. Coffee, rum and cigars was a GREAT tour. The bar was fantastic and the entertainment amazing. Folks dressed as statutes, the singing, the bar staff, the price of cigars ... Belinda in containers are $3 a piece. Not much to say about Grand Cayman - been there. I would hope we can put pressure on the US government to stop this fool hardy embargo on such a poor country so close to our border that we can have a mutually beneficial relationship. Cuba is getting help from Canada, China and formerly Russia. But we can't and won't help them. I'm thinking this is another Vietnam, where the current party won't admit to years and years of policy that doesn't work, but they don't want to be the party who admits we've made years of mistakes. Obviously, the embargo doesn't work - so get rid of it and let's start helping a country within miles of us and stop supporting governments who HATE us. Pay attention in Cuba. The people are wonderful and i think we should embrace them and help them. Although, we need to get the USVI and Puerto Rico back in shape first. Read Less
Sail Date February 2018
We chose this particular cruise because of the ports in Cuba. We booked the end of May, so things went smoothly for us. The embarkation and disembarkation went very smoothly. We especially like the option of putting our luggage out ... Read More
We chose this particular cruise because of the ports in Cuba. We booked the end of May, so things went smoothly for us. The embarkation and disembarkation went very smoothly. We especially like the option of putting our luggage out the night before and it's taken to the airport for us and we pick it up at our final destination. The only problem was they charged us for an extra piece of luggage saying we only get 1 free piece per person on the airline, when in fact, we get to check 2 pieces of luggage free per person. We waiting to see if this over charge has been worked out. Over all, I thought the Veendam was in great shape. It's a small ship, but that's fine with us. I thought all areas of the ship were clean and in good repair. We always saw crew/staff out cleaning/polishing up everything. Our cabin was in good repair, with everything in good working order. The fabric on the sofa and chairs was in good repair, as were the linens. Our bed was very comfortable. The cabin (a Vista suite) was smaller than we usually like, and not sure why it's called a "suite", but it was good. Our room stewards were very attentive. The furnishings are a bit out of date but still in good shape. Dining in the MDR for dinner was excellent. Our wait staff was superb and the food was very good to excellent. We had breakfast in the MDR a few times, and service then was very slow, so we often went up to the Lido for faster service. The Entertainment was OK, with a few of the acts being excellent. The duo "Adagio" was excellent every evening in the Lounge. Service, as always was excellent. I really liked the EXC staff - Misha and Cisco. They were very helpful when we had questions about the ports as they related to non-ship shore excursions. I wouldn't hesitate to go on the Veendam again Read Less
Sail Date February 2018
We chose this cruise for our anniversary and to see Cuba. We booked before the rules were toughened and were allowed to tour independently no through a mandatory ship tour. We booked with Havana Vintage Car tours and were not disappointed. ... Read More
We chose this cruise for our anniversary and to see Cuba. We booked before the rules were toughened and were allowed to tour independently no through a mandatory ship tour. We booked with Havana Vintage Car tours and were not disappointed. It was far less than the ship's similar tour and gave you more. They substituted a synagogue tour for the church tour at our request. They also went to a car repair garage and a private home to fulfill the person to person touring requirement. The ship is a bit old, but typical Holland America. we like it because it is laid back without a lot of "in your face" sales or shipboard activities. Some passengers found that a shortcoming. Food was well prepared and presented, however some meals lacked any fancy or pricey type choices, offering options like turkey, cod, or pot roast. Formal night brought out filet and lobster. The cast show was above average especially for a small ensable. Service was excellent throughout the ship and the salad bar (not self service) was the best I have seen with options like blackened tuna to top the generous selection of veggies. We (6 of us) had a great time. The roll call for this cruise was very small. If you go, try to get foreign currency to exchange as there is a 10% tax on US dollars. Do not exchange much more than you need as the exchange rate back to dollars is not good. Read Less
Sail Date February 2018
This was our first cruise and Holland America came recommended. I was not disappointed. From the moment we embarked we were made to feel welcome. The staff couldn’t do enough for you. As soon as we booked our cruise all the necessary ... Read More
This was our first cruise and Holland America came recommended. I was not disappointed. From the moment we embarked we were made to feel welcome. The staff couldn’t do enough for you. As soon as we booked our cruise all the necessary information and documentation etc came through promptly. Embarking at the port was so smooth and well run. I was concerned about this but I had no cause to worry. I just had a couple of minor issues which were promptly dealt with. The staff giving details about disembarkation for trips were telling you one thing and the security staff overseeing disembarking said another. This was very confusing. We did have a query with our final bill,but it was resolved The quality of food, service and wine was excellent. The two staff looking after the cabins were very professional, always helpful and nothing was to much trouble. One small thing which I reallly appreciated was the offer of drinks when embarking after your trips. I will definitely be booking another holiday with them Read Less
Sail Date February 2018
Ms. Veendam is an older, smaller ship. The smallest I have ever sailed on. The ship is well maintained. We went with an ocean view room for this last minute trip. The room was fine. I did miss having a balcony. I enjoy sitting out there in ... Read More
Ms. Veendam is an older, smaller ship. The smallest I have ever sailed on. The ship is well maintained. We went with an ocean view room for this last minute trip. The room was fine. I did miss having a balcony. I enjoy sitting out there in the morning. The food on the ship in the main dining room was excellent as well as the service we received. We only ate breakfast in the Lido buffet. It had your typical fare. The late food service in the Lido was so so. Not a lot of choices, not that great. It was served between 10:30-11:30 pm. Room service is available 24/7. We ordered breakfast a couple times, it was good. They had upgrade items on menu but we didn't try any. Our favorite part of the trip was the Super Bowl party. We purchased the VIP Experience which was held in the showroom. We received front row comfortable seats, all you could drink, all food and snacks along with butler service. It was priced @ $69.99 per person. The staff was friendly and attentive throughout. We only went to one show, the comedian. He was funny. The rest of the nights were billed as singing and dancing shows, not our cup of tea. All in all we enjoyed the cruise very much and would sail with them again. Read Less
Sail Date January 2018
I sailed in 2015 on the Maasdam, the only surviving Statendam class ship besides the Veendam. I hadn't much enjoyed that voyage because I'd recently sailed on the Vista-class Westerdam, and thought the service and layout was much ... Read More
I sailed in 2015 on the Maasdam, the only surviving Statendam class ship besides the Veendam. I hadn't much enjoyed that voyage because I'd recently sailed on the Vista-class Westerdam, and thought the service and layout was much superior. However, in between now and back then, HAL butchered the Westerdam by eliminating the library other than for a small number of destination-related books, did away with the designated puzzle table, forced the bar to take over the functions of the coffee café (and in the process ruining the view from the bar seats), and replaced the piano bar we so enjoyed with dueling pianists (which we did not). So I was very happy that so far, the Veendam still has its library, its Crow's Nest, and its piano bar, along with things I did like about the Maasdam such as the MIX bar and self-service laundries. Also I found the crew of the Veendam as excellent as that on the Westerdam, and very much enjoyed our ports of call in Key West and Cozumel. My main problem with the cruise was with the inability to spend any meaningful time in Cuba. I was on the 7-day Authentic Cuba portion of the 14-day tour; my reason for picking this particular cruise was to visit Cuba for the first time. However, the problems started even before the cruise, when it became clear that (1) I would need to take a shore excursion just to be allowed off the ship, and (2) all the shore excursions were sold out. My travel agent managed to get me on a 4-hour one (Panoramic Highlights of Havana). I was also interested in doing the Tropicana night club, but was told by the EXC staff when I inquired about it that if there was delay in our getting into port (as had occurred), we wouldn't be able to do that tour--and because HAL had to purchase the tickets, we would lose our money. As it turned out, I could have made that tour--but only because my 4-hour tour was cut short to make sure the people who had signed up for it made it back in time. My travel agent waitlisted me for other tours, including ones the next day, but I was never told I cleared the list, and we were given conflicting information about whether we could leave the ship the next day other than on an organized tour, so my grand time in Cuba was less than 4 hours, some of which was spent going through customs. The tour itself was fine, although of the three stops, two were done after night had fallen, and walking was tricky. We were encouraged to go through the currency exchange--but except for a small gift shop at the dance company we went to, there was nothing to buy, and by the time the tour ended, all stores were closed. We were told by our guide that we'd have a chance to take photos of the Classic Cars at Revolutionary Square, but they were gone before we got there, and because of the darkness, we wouldn't have been able to get much anyway. Our guide spoke excellent English and was very informative, so I'm glad I did get to go on the tour, but would have preferred to have spent at least 8 hours in the country, get something to eat/drink there, and be able to spend the money I obtained (which was the only souvenir of Cuba I was able to bring back). Read Less
Sail Date January 2018
Boarding the Veendam was fairly quick and easy. Perhaps a 15 minute wait to be called. Went directly to stateroom and then lunch at the Lido. The buffet was fresh and tasty – a huge assortment of food to eat. Dinner first night was ... Read More
Boarding the Veendam was fairly quick and easy. Perhaps a 15 minute wait to be called. Went directly to stateroom and then lunch at the Lido. The buffet was fresh and tasty – a huge assortment of food to eat. Dinner first night was prime rib medium rare and it was excellent. We had open seating but called for reservations – times available seemed to correspond to either the early or late seating in the assigned dining option. Key West was first stop. Took free tram to town, walked around, ate lunch at Sloppy Joe’s and then did hop on hop off bus tour. Lots of charm to buildings in Key West. So tired after all the walking in Key West, we ate dinner at the Lido buffet. Lots of options including same ones as main dining room menu. I had the weiner schnitzel – not particularly good. Next was day at sea where I discovered the Digital Workshops. Attended 2 and learned so much about photo editing with Windows 10 and then making a movie/slide show. First gala night, I had the rack of lamb which was tasty and perfectly cooked to my medium rare. Day 3 (Saturday) was to be a stop at Porta Maya but unfortunately gale winds and rough surf did not allow us to dock. Very disappointing but glad the captain is cautious. Attended more digital workshops. Day 4 (Sunday) docked at Cozumel early. Left ship about 10 and took cab to Westin to use beach for the afternoon. First stopped at Intercontinental but they did not give day passes. When we went to the Westin on the far north, they did not require a day pass – just walked onto the beach. Attendant brought us towels. Attendants on beach were very nice. Had pina coladas and a club sandwich for lunch – both very good! Beach is small but not crowded, lounges were comfortable and water was so clear and blue! Second gala night – surf and turf was on menu – I had 2 surf and no turf – It was good but not great lobster tails. A bit softer than when you have Maine lobster in Maine! Monday about 1:30, we began entry to Havana. You have to wait at entry for other ship to leave the port and then the pilot takes you into the channel. We were told the Italian ship leaving was often late and sure enough, they were. Our excursions were set for 3:00 but we did not get out of the port until about 4:30. Many people upset because HAL apparently knew this, but set up excursions anyway that they knew we would not start on time. Ours still ended at 7:00 and the order of the excursion was actually the opposite of the description. We did an Afternoon Stroll through old Havana, which was to be a walking tour, then a dance performance, followed by a light dinner at a local restaurant. Instead, we were taken by bus directly to the Original Sloppy Joe’s Bar, where we were served a Cubano sandwich and coke, then taken back to port by bus. Then we walked to dance studio for performance and finally began walking tour in the dark. Much is made about the required people to people interaction, but we didn’t actually have the opportunity for interaction with the locals. Our guide was a young girl who walked very quickly and would begin talking even before everyone had arrived. Tuesday morning we were in port until 11:30. We went outside on our own about 8:30 (no lines or problem) and flagged down a classic car to take an hour ride around Havana. The cost was $60 USD which we split with another couple. We were in a 55 Buick convertible and our driver Victor spoke excellent English. He had been a mechanical engineering teacher, but he quit to drive tourists because he made more money. This was a perfect morning – he showed us many sites, spoke with us at length – a true people to people interaction. Then he dropped us at an indoor shopping market (which you would never have guessed was a market from the outside – it was a former train station. Rows and rows of tourist/souvenir type objects – many identical to others. We then walked back to the ship. What I wish I had known in advance about visiting Cuba: 1. Ship provides Visa for $75 on ship 2. Ship’s excursions are pricey and probably not necessary. US regs require a people to people exchange which supposedly the ship’s excursion qualifies for. But no one actually ever asked us what we did in Cuba. We are supposed to keep receipts for 5 years in case Big Brother ever decides down the road to ask us what we did – really??? 3. It’s not necessary to change money – the US dollar is accepted at a value of $.87. The stall keepers in the market even had calculators! If you do change money, do in small amount. 4. You can set up your own site seeing by simply flagging a taxi (classic car, regular taxi, horse drawn carriage or 3 wheeled bicycle carriage) outside of the terminal for much less than the ship’s tour prices. Dinner was prime rib again and it was cooked perfectly. Overall, food on HAL was quite good. Ate breakfast both at Lido buffet and in main dining room. Huge selection in Lido with many offerings cooked to order. While menus in main dining room, waiters were very accommodating to basically whatever you wanted to have. Lunches also included a great selection. Especially liked the salad bar. Burgers and fries at dive-in were hot, tasty, fresh. At dinner each night, I had a small Caesar salad whether it was on the menu or not – no problem. Breakfast was available morning of disembarkation both in Lido and MDR at the same standards as the entire week. Disembarkation was smooth, easy, no problems at all. It was easy to get a taxi ourselves to Fort Lauderdale airport for about $14. We had a 12:30 flight and no issues at Read Less
Sail Date January 2018
Really enjoyed the Trip. Although a little aged, the ship is very easy get around and to feel comfortable. The deck 8 renovations have opened up the space but you can still find a quiet corner to relax or have a cocktail. Food was ... Read More
Really enjoyed the Trip. Although a little aged, the ship is very easy get around and to feel comfortable. The deck 8 renovations have opened up the space but you can still find a quiet corner to relax or have a cocktail. Food was better than expected both in the restaurants and lido cafe. My only complaint was I booked an ocean view cabin 337 on lower promenade (deck 6) knowing it’s location etc,. Unfortunately it was the only cabin on this deck that didn’t have the reflective glass to prevent passerby’s from seeing into the cabin when the lights were on and even the sheer drapes were not totally effective in blocking viewing into the cabin. When I complained about this they apologized and offered another cabin on a lower deck because unfortunately they did not have any reflective film to correct the problem. Because I specifically chose the location and was traveling with other friends in nearby launi cabins I opted not to move to the cabin offered but kept the drapes closed more time then I would have liked. The women at the front desk knew exactly which cabin I was in as soon as I mentioned the problem. Read Less
Sail Date January 2018
We were in a Neptune suite thanks to an amazing last-minute offer of an upgrade. Given my husband and I must do some work while away, this was welcome, with room to stretch, great lounge, amazing staff. We visited Cuba, the highlight of ... Read More
We were in a Neptune suite thanks to an amazing last-minute offer of an upgrade. Given my husband and I must do some work while away, this was welcome, with room to stretch, great lounge, amazing staff. We visited Cuba, the highlight of the trip. We dined nearly every morning in the Pinacle Grill, an option available for suite customers. Honestly, this alone was nearly worth the cost of the upgrade to suite level. The demographics of the cruisers was typical of Holland America, mostly older adults, but also believe this was in part due to the time of year when no one is off from school, etc. While that might bother some, this did not bother us, though we were among the younger couples on board. (And we are not that young!) We are not gamblers, nor do we care for the big production entertainment, cannot really comment on casino, theater, but really enjoyed the violin and piano duo, jazz trio, etc. We have committed to another HAL cruise next spring. Read Less
Sail Date January 2018
I chose this cruise because of the overnight in Havana. I would suggest that HAL drop one of the Mexican ports for additional time in Cuba. We arrived in Fort Lauderdale the day before embarkation so as not to feel rushed. We had a very ... Read More
I chose this cruise because of the overnight in Havana. I would suggest that HAL drop one of the Mexican ports for additional time in Cuba. We arrived in Fort Lauderdale the day before embarkation so as not to feel rushed. We had a very pleasant overnight at the Renaissance Fort Lauderdale Cruise Port. The taxi fare from the airport was very reasonable at only 15.00. We arrived before Noon, but were very pleased to find a room available. The location of the hotel is within walking distance of stores and restaurants. On the day of embarkation, there was some confusion regarding transportation to the port. We were able to get a refund and took a taxi for half the cost of the van. We arrived at the pier at 12:00PM where our luggage was taken immediately. Going through security was fairly quick, but the actual check-in took a while, because of forms that needed to be filled out because of the Cuban leg of the trip. Once we checked in, we were sent to a waiting area, before being allowed to board the ship. We were on level 10, Cabin 78 Aft. Our luggage was in the room when we arrived. Went to the dining room to check our table for 2, then headed for the Lido for lunch. I found the ambiance of a smaller ship to be perfect for this trip. Where ever we went on the ship, we were greeted by very polite crew members. The staff in the both the Lido and main dining room were exceptional. Always willing to offer extra service. Day 1, At Sea: A bit rough, I was glad that I was wearing Scapalomine patch. There were enough activities to keep me busy. Also a chance to just wind down. We were at 2nd seating for dinner. Food was very good, with extras available. Day 2, Cayman Islands: Tender Port. Had to be bused into town, though not a problem for me. Wandered around in the various shopping plazas and shops in the morning, Went back to the ship early for an uncrowded Lido lunch. After we set sail, there was an announcement that due to a medical emergency, we had to return to Grand Cayman to get a passenger to the hospital. Day3, Costa Maya: Because of the medical situation in Grand Cayman, we were about 2 hours late in arriving. Captain delayed our departure from Costa Maya by one hour. Very easy to get off the ship and wander around the shopping area. Some vendors can be a bit aggressive. Day4, Cozumel: The shopping area is almost identical to Costa Maya. Really don't need to have the same experience two days in a row. I would suggest that HAL add an additional stop in Cuba. I must say that the waters in the port area were very clear. Day 5, Havana, Cuba: Very exciting entrance into the port. We waited in the theatre to be released for our various tours. Passport control was actually fairly quick, compared to what I was expecting and with almost everyone getting off the ship. There were plenty of money exchange booths open. We were on the walking tour of Old Havana. I found the people to be very friendly and open. We saw many of the iconic sights that you always see in travelogues. I would certainly like to go back on my own and take more time. We were taken to Sloppy Joes for a Cuba Libre and a Cubano sandwich. Day 6, Havana: Since we were departing at Noon, we were able to leave the ship briefly on our own and wander about the port area. Havana Club rum is very inexpensive. We had no problem changing the Cuban money back to US. Now is the time to visit Cuba before it becomes too commercialized. Day 7, Fort Lauderdale: Because we had a late flight, we took an Everglades air boat tour. It certainly beats sitting in the airport all day. Because of the tour, we were in one of the first groups to disembark. This was the easiest disembarking I have ever experienced. Luggage was loaded onto a bus, we had our tour, then back to the pier for those who were in transit, then to the airport where the driver offloaded the luggage at the terminal. I am a fan of HAL and will certainly sail with them again! Read Less
Sail Date January 2018
The Veendam is a nice ship, great size for comfort and friendliness of cruisers. the staff is great, friendly and helpful. The chocolate night was fun and there was a nice variety of treats. As usual for Holland America, the food was ... Read More
The Veendam is a nice ship, great size for comfort and friendliness of cruisers. the staff is great, friendly and helpful. The chocolate night was fun and there was a nice variety of treats. As usual for Holland America, the food was of a high quality. However, there is very little to do on board. There are too many "Art Auctions," which are simply sales pitches. I have been to auctions on board before and these were not in that class.Nothing was bid on because all of the reserves were so high. Also, there was very little in the shops. On my Alaska cruise there were a lot of items suitable for souvenirs and gifts. In this shop there was mostly clothing and overly expensive Oprah-themed objects. there was nothing to bring back for my grandchildren, and almost no Mexican or Cuban goods.I wanted to buy things ans was actually unable to do so. Read Less
Sail Date January 2018
I have always wanted to go to Cuba. I wish I had gone before all the restrictions now in place even if it meant going with another cruise line. I waited for HAL and I now regret it. The "required" shore excursions were too long ... Read More
I have always wanted to go to Cuba. I wish I had gone before all the restrictions now in place even if it meant going with another cruise line. I waited for HAL and I now regret it. The "required" shore excursions were too long with not enough time at the stops and way too much time riding a bus around and around the city. I was too exhausted once returned to the ship to go out on my own in the dark and explore. There were a lack of English speaking guides at the museum and botanical gardens in Cienfugos. The Veendam is old and showing her age in places. Broken seating between pool and bar, fire suppression systems held together with string along with dirt and crumbs in between cushions in the Crow's Nest. At least 2 if not 4 elevators were broken at all times. Service is great as always but there seems to be less crew. Entertainment is really cut back fleet wide. Kareoke is gone along with everything else except Trivia. Getting aboard was easy but upon return we were delivered to a dock far from where our cars were parked. A shuttle bus was provided but the whole point of paying outrageous port parking fees is the ease of exit. If I had wanted to shuttle I could have parked way cheaper off port. This may explain an unexpected refund of $20.51 on the last days room charges. Overall I would not take this ship again and I would not take any ship to Cuba right now. Read Less
Sail Date December 2017
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