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23 Holland America Line Caribbean Cruise Reviews

We love Tim Timmons & Mercy Me so we went on the Mercy Me at sea cruise it was awesome except for the Holland America cruise line. The service in the main dining room was horrible they were not friendly at all. The menu was bad except ... Read More
We love Tim Timmons & Mercy Me so we went on the Mercy Me at sea cruise it was awesome except for the Holland America cruise line. The service in the main dining room was horrible they were not friendly at all. The menu was bad except for 3 nights out of 7 nights. The buffets are bad because you cannot take what you want you have to wait inline and be served. There is nothing to do on the ship thank goodness we had special events all week. The ports we did not get to go to the ports we were expecting to go because they claim that it was too rough waters. It was not rough except for 1 night but we were at sea that day. The fitness center is very small and the staff is not qualified. I would never go on Holland America if they did not have the Christian Cruises. I like the ships and how they look but they need more activities. Read Less
Sail Date January 2019
If you are looking for excitement and entertainment on this ship your are on the wrong ship. My experience was having to stand in long lines waiting for a small portion food in the Lido dinning room. Take your own bath soap if you are ... Read More
If you are looking for excitement and entertainment on this ship your are on the wrong ship. My experience was having to stand in long lines waiting for a small portion food in the Lido dinning room. Take your own bath soap if you are allergic to mint dispense soap and you are not going to get any body lotion. Place the do not disturb sign on your door if you don't want the attendant barging in your room early in the morning. Most of the time finding a seat in the LIDO can be difficult to get a clean table. The shore excursions are a waste of time if you booked through the cruise line. Don not expect to any entertainment during the day and the only attraction is the BB King band, after a few days you gbecome tired of the atosphere. The food in the manin dinning room is above average and expect to share a table with folks who have you feeling uncomfortable. Conclusion!! Find another cruise if you are looking for excitement and middle aged travellers. Read Less
Sail Date December 2018
This cruise was a total disaster due to the age of ship and the fact that we missed one of our ports of call, allegedly due to weather (although two other larger cruise ships docked ahead of us with no problems) but more likely due to ... Read More
This cruise was a total disaster due to the age of ship and the fact that we missed one of our ports of call, allegedly due to weather (although two other larger cruise ships docked ahead of us with no problems) but more likely due to broken side thrusters (supposedly repaired in Tampa delaying our embarkation over an hour). Upon arriving in Costa Maya, Mexico, the port I wanted to see the most, the Captain informed us after 5 minutes that due to weather he would be returning to Tampa immediately. All the passengers were surprised that he didn't wait to see if we could land later as we were supposed to be in this port til that evening. The Captain didn't even wait to see if the alleged "bad weather" improved but immediately set course for Tampa. The weather was fine--sunny with a slight breeze. The real issue was that the ship would have had to docked using the side thrusters between the other 2 cruise ships, and if they were broken again, then he would not be able to do so no matter how long we waited so he left immediately. Thus one quarter of my cruise was taken away from me and as a "gesture" the Captain gave us all a glass of cheap "sparkling wine" to compensate us. Needless to say the passengers were upset that we didn't get adequate compensation for missing a port of call and having an extra day at sea (meanwhile Holland America no doubt profited by keeping us captive on board with increased gambling and alcohol revenues). When we asked for better compensation, the snotty customer service staff told us to "read the fine print in the contract" and that Holland America didn't have to reimburse us for weather. While technically correct about the contract, the fact that the Captain never tried to wait out the "weather conditions" and sailed immediately to Tampa lends credence to our belief that the problem was really mechanical, for which the contract would necessitate reimbursement. I wrote requesting the maintenance records, but still am awaiting a response from Holland America. Needless to say I am not holding my breath. This entire ship should be scrapped. The bathtubs and plumbing were horrendous (see attached photos). Our suite was filthy when we arrived (see photos of human toenails on the carpet and crumbs all over dresser and mud on balcony) and then flooded later in the week so we could not use our suite on the last sea day due to maintenance men and loud blowers. Other passengers we met had problems with brown rusty water and scalding hot water so they couldn't shower and had to shower in the spa area. Several other passengers had toilet backups and our toilet flushed irregularly. And we were all in SUITES. I can't imagine how bad the less expensive cabins were. The restaurant service staff were aloof and disinterested in the main dining room and the Lido Cafe (however, the speciality restaurants Canneletto and Pinnacle Grill were excellent). If you were a group of women, you were often ignored while waiters served couples surrounding you. Every dinner I had to ask to get water, food, and dishes removed. Wait staff need to be trained to treat all guests (including women traveling without men) equally. We went to tea and eight of us women were ignored for a half hour until finally I had to physically track down the restaurant manager to get tea served and then tea sandwiches took another 45 minutes to arrive. There need to be more omelet stations in the Lido. It often took a half hour wait to get an omelet for breakfast. The entertainment was very good and there was sufficient seating for guests as they had two shows per evening. The comedian, magician and the Rotterdam Players were all very entertaining. The ship boutique had excellent sales and interesting merchandise. The photographers were all excellent as well. Too bad the poor physical condition of the ship, poor maintenance, disinterested service even when I booked a SUITE with a BALCONY, and MISSING A PORT OF CALL, all led to a terrible cruise experience. Please note that I was a second star Mariner Club member and even that couldn't help me get properly compensated for the dismal experience of this cruise. You do have choices when cruising so be smart and AVOID HOLLAND AMERICA, as it was indeed ROTTEN, DAM!! PORTS OF CALL: KEY WEST: Touristy but interesting. Take the Old Town Trolley to get a good overview of the town's history and see the major sights. Check our Tony's bar to view the bras hanging from the ceiling, stop at the Pilar Rum Distillery for a taste of some premium rums, and lunch at Sloppy Joe's. There will be a long line to get a selfie at the Southernmost buoy but take a shot of it without you in it and move on. ROATAN: Interesting island. We took a private tour and saw the entire island, visited the Iguana Sanctuary, went on a Glass Bottom Boat Ride--don't pay more than $30 and look at the boat windows beforehand as some were so foggy you couldn't see out of them. We ate iguana and oxtail at a local restaurant at the zip line attraction and headed back to the ship. There are nice stores around the docks. SANTO TOMAS DE CASTILLO: The stop in Santo Tomas de Castillo was a total waste of time. There is literally nothing to see or do here. THERE ARE NO ACCESSIBLE BEACH AREAS IN THIS PORT. We hired a taxi to take us around town--be sure to haggle as they wanted $80 per person and we got it for $25 but "guide" only spoke Spanish, no problem as I translated for our taxi, but if you don't speak Spanish forget it. The alleged "Taj Mahal" is really a funeral crypt not a real building. There is a port with banana boats and two local Mercados but nothing special. The trip to the waterfall is NOT worthwhile--small falls and treacherous walk to see them. There is a nice craft fair market in the terminal near the ship dock worth visiting. You can haggle there as lots of vendors selling the same stuff. At the far end you can get a passport stamp for free and try the local Guatemalan beer. All this (without the wasted taxi ride) can be accomplished in an hour so shop and then go back on board) COSTA MAYA: UNFORTUNATELY I NEVER GOT TO SEE THIS PORT AS THE CAPTAIN ABANDONED IT AFTER 5 MINUTES. WE ALL GOT RIPPED OFF ON THIS CRUISE AS WE NEVER GOT TO SEE THIS PORT. Read Less
Sail Date March 2018
My stateroom was changed without my knowledge and consent and it was worse than the one I had reserved. The new stateroom was located next to the front door and had strong vibrations and terrible noise. The stateroom's door kept on ... Read More
My stateroom was changed without my knowledge and consent and it was worse than the one I had reserved. The new stateroom was located next to the front door and had strong vibrations and terrible noise. The stateroom's door kept on continuously banging . In the shower compartment the pipe was clogged, and the water in the faucet almost did not flow. Within three days I asked to fix the pipe and faucet, but customer service manager answered that nothing could be done, and there was no another available stateroom. But it was a lie. The stateroom next to mine was available. On all my claims, eventually I was offered a room with a significant surcharge. It was just outrageous. There were also very few sun loungers on the decks. People had to wake up as early as possible to get any. Every day there was a strong smell of paint on the decks. Food and disserts were good enough Read Less
Sail Date March 2018
We have cruised on the Rotterdam five times. Entertainment was terrible and on several nights they just had a movie presentation. One comic juggler was bad. Another comic was great. Ship show presentation was two good and one terrible. ... Read More
We have cruised on the Rotterdam five times. Entertainment was terrible and on several nights they just had a movie presentation. One comic juggler was bad. Another comic was great. Ship show presentation was two good and one terrible. Day time activities was limited to sales pitches of excisions, jewelry, shopping in port, and art sales. Spent most of our days in the cabin watching DVD's. Almost all of the ports consisted of Duty Free Shopping stores specifically designed for cruise ships. Each port had a Diamonds International and similar stores. It all became one big been there, bought a ring. Or you could do a zip line. Food has improved and actually tasted good. You needed a food dictionary to determine what some of the menu items were. Prices keep on increasing and more and more amenities are disappearing. Crew members were all excellent without exception. Daily hotel charge is now 13.50 per person, a 30% increase since the original 10.00 charge. I guess to keep up with inflation. Read Less
Sail Date March 2018
Will never go with Holland America again. Ship was crowded and room was very small.food was horrible . Deserts were tasteless. Coffee was like thick mud. Staff were not helpful and need to be retrained. Too many walkers look more like ... Read More
Will never go with Holland America again. Ship was crowded and room was very small.food was horrible . Deserts were tasteless. Coffee was like thick mud. Staff were not helpful and need to be retrained. Too many walkers look more like a nursing home. Not enough shaded area for guest. What little was available was always saved by rude quest. We have been on other cruise lines and will return to them. HAL. Had certainly lost its reputation of being a great cruise line . It is now just a cheap place for the elderly to spend the winter. We met a lot of people who lived in Florida and got such a reduced rate that they just could not pass up the bargin. We have sailed with them before and have never had such problems. Please evaluate how you want to spend your v action dollars and do not use this cruise line of you are not over 80. Read Less
Sail Date January 2018
Went on this ship from Ft Lauderdale, December 27th 2017. We chose this ship because the dates fit for our family. The ship was very clean and looked very impressive. Embarkation and disembarkation went very smoothly. The staff at ... Read More
Went on this ship from Ft Lauderdale, December 27th 2017. We chose this ship because the dates fit for our family. The ship was very clean and looked very impressive. Embarkation and disembarkation went very smoothly. The staff at the excursion desk were wonderful. The food on board in the restaurant was on par with Carnival, plain, boring and cold, we expected more from a new ship that was boasting about their cuisine. The lido buffet was ok, but it wasn't self service, the staff put the food you point at on your plate and unfortunately that takes time, so the lines are long, you definitely will not gain any weight on this ship. After about 4 days into our trip the salad bar had run out of beets, bacon bits, and various other items. The deserts in the buffet were flavourless and only about 5 varieties were on offer. The entertainment was short and boring, the only place that had anything going for it was Billboard, the piano bar. The ship hosted a pub crawl and one evening whilst we were in Billboard the entertainers had to stop their show because of the leader who was yelling into a mega phone telling them to chug chug chug. The show resumed after they had left but the entertainers were not happy. One of our ports of call was Cozumel, the ship docked at Puerto Maya which is about 5 miles away from the old town, this cost us $10 plus tip each way to get to the market area. After saving for a year to take this vacation we were very disappointed, I doubt we will cruise this ship or cruise line again. Read Less
Sail Date December 2017
We chose this cruise after having a lovely time on the Oosterdam last February..unfortunately this was a much smaller ship, having only 900 guests ( holds 1400). Embarkation went smoothly. We were in a balcony cabin on deck 6 which had a ... Read More
We chose this cruise after having a lovely time on the Oosterdam last February..unfortunately this was a much smaller ship, having only 900 guests ( holds 1400). Embarkation went smoothly. We were in a balcony cabin on deck 6 which had a bathtub that looked like it hadn't been cleaned in a year!! After fussing and having it cleaned again it just wasn't any better. Guest services offered to move us to a different cabin but we just didn't want to repack/ unpack again. They gave us a free meal at the Pinacle dining room with a bottle of wine. We did anytime dining...we were almost alone each night around 7:30 as the older folks ate at 5 and then went to bed. ( I'm not kidding) Evening entertainment was almost nonexistent..two evenings the entertainment was a movie on the main stage at 8 pm. One afternoon the ship's A/C stopped working for 4 hours! In Cayman Is. the ship had two broken winches which were supposed to haul the tenders back up on the ship! Sooo 6 hours in port to fix them but the ship couldn't open the Casino cause we were too close to the island! ..the service was good, both in the cabin and dining room. The food was fair, like who wants stuffed peppers or roasted turkey? Not up to cruise ship standards! We will never cruise with Holland America again. We have nothing against older folks, we're in our late 60's but this was boring! Read Less
Sail Date December 2017
It was going to Turks and Caicos and DR The best thing about this cruise is the fantastic crew they have Gala night 11/20 and 11/26 absolutely no music until 8:30 and no house band everyone dressed up and it felt like a funeral. Sail ... Read More
It was going to Turks and Caicos and DR The best thing about this cruise is the fantastic crew they have Gala night 11/20 and 11/26 absolutely no music until 8:30 and no house band everyone dressed up and it felt like a funeral. Sail Away NO band, cruise director said hello on microphone and then left, no sailaways from any of the ports No cruise director team except for Andy and Marcus. My family got on 11/25 their first cruise, paid a ton of money for absolutely nothing. If it wasn't for the crew we would have been bored to death. No one told us this ship was going in dry dock 12/6 for a couple of weeks.. Found out Holland called people to come on the ship for 1/4 of what me and my family paid and the ship was at least 300 people shy. Thank you for the crew in dining room ,Ocean bar, seaview. We went to a couple of shows and walked out. the worst I have seen and I have been on 26 cruises. We did a catamaran CASTAWAY GIRL BOAT 4 in St Thomas the best and they are taking good care of us. Thank You Ezza,John,Elmer,Marisol. Marcello.Katherine, UR, Rick for making this terrible cruise some fun, Holland America you can have all my mariners points and pins back since you are no more on our cruise list. Read Less
Sail Date November 2017
My Wife & I chose this Holland America Company purposely…as we were expecting a 5 star experience…especially after seeing numerous ads on television saying “Savor the Experience”. We spent top dollar for the Best Cabin- the ... Read More
My Wife & I chose this Holland America Company purposely…as we were expecting a 5 star experience…especially after seeing numerous ads on television saying “Savor the Experience”. We spent top dollar for the Best Cabin- the Neptune Suite. Holland America has a lot to learn on how to handle a VIP guest…as they believe all it takes is a larger room with better sheets & pillows. The reality is…you are treated like everyone else on the ship…with very little service and the most unorganized management style (waiting in lines constantly for EVERYTHING with lousy food too). There was absolutely nothing “special’… considering that were paying close to triple. And if you’re a Smoker (like we are) FORGET about it…they cram you in an area with 12 tables (48 seats) next to the bar outside in the back of the ship…& this is WHERE you will find all the drunk & Loud obnoxious guests drinking the CHEAPEST Caribbean cocktails that can be made:( I would like to add, we went on Carnival for my Wife’s very first cruise in December ( taking the Best suite)….and even with all the craziness & Carnivals “iffy” reputation…we were treated like royalty with GREAT service & very strong food in the Main Dining Room…We had a GREAT TIME!!!! The Bottom Line: AVOID Holland America if your looking for a Romantic 5 star experience & planning to spend the HUGE extra for a suite…..as you will be terribly disappointed…like we were!!! Read Less
Sail Date March 2017
Our cruise was booked via Mail Travel/Jetline Cruises on 10th May 2016 for a 14 day cruise with departure on 26th February 2017 with anytime dining. All confirmed – no problem, or so one would think. My wife and I were travelling for ... Read More
Our cruise was booked via Mail Travel/Jetline Cruises on 10th May 2016 for a 14 day cruise with departure on 26th February 2017 with anytime dining. All confirmed – no problem, or so one would think. My wife and I were travelling for the first time with Holland America with two other couples – for one couple it was their first cruise experience. We all started by sitting down in October deciding what trips we wanted to do including jet skis, boat trips etc. These we booked but within a week two of these had been cancelled and another was cancelled a month or two later – good start. Anyway, we got our flights to Miami, stayed at a nice hotel and then travelled down to meet the Nieuw Amsterdam in Fort Lauderdale. Boarding was good, we unpacked and then, feeling hungry, we met up at 7.30 in the bar for a pre-dinner drink. Whist socialising, we noticed there was a very long queue leading to the dining room. We presented ourselves for dinner just after 8pm only to be told that we should have reported for dinner at 5.30. Anytime dining had been cancelled due to the fact that Holland America had taken a bulk booking for 1,000 belonging to an American religious group. Admittedly, the room cards stated that there had been a change of times but does one read their room card as soon as one gets onto the ship? Our group had a half hour stand-off with staff who basically said tough, that’s the way it is. The buffet restaurant had closed and they expected us to pay for a speciality restaurant, or eat in our cabin (six of us – no way!) . Eventually they very begrudgingly agreed for us to eat at a speciality restaurant at their expense. Over the next few days we had several confrontations with staff who were intransigent but eventually weakened and got us into the main restaurant at our required time for a couple of days. However, this really was not the best option as we were siting over two tables and orders were arriving at different times. You may think, reading this, what a lot of wingers – not really as there were a lot of other people who, like us, were not happy with the way we were treated – some very hostile. One couple we spoke to had been on a previous Holland America cruise, had the same block booking problem happen to them, had been given an upgrade in cabin for the cruise we were on, only to find out that exactly the same thing had happened again. We have since heard that Holland America are well known for making these block bookings that affect other individual passengers. At the end of the first week, the religious group left the ship and it was as if a switch had been turned on as the ship came back to life. We suddenly realised that there had been no music in any of the bars, the ship had been like a ghost ship – nobody around after 10pm, hardly any shows, hardly anybody in the casino. I do not have a problem with religious groups going on holiday but what I do have a problem with is if it affects other peoples’ enjoyment and I have to say that Holland America approach was biased completely in favour of that group and against those other passengers who had a wholeweek without a full cruise experience. This review has been held back to see what response my group received from Holland America against our complaint. Basically, they would give a cabin upgrade but as none of our party has any intention of ever setting foot on any Holland America vessel, this was not acceptable. We requested a cash refund which has been rejected out of hand. So be warned, Holland America do not actually care about their individual passengers, they just want their money. Their bias will always be to the block booking so – beware! We shall never travel with Holland America again - it’s back to good old Celebrity and P&O! Read Less
Sail Date February 2017
We have been on many Holland America cruises, but this one by far was the absolute worst ever. Unbeknown to us, they had a large group on the ship, approximately 1000 people, that were catered to, given the prime dining time in the dining ... Read More
We have been on many Holland America cruises, but this one by far was the absolute worst ever. Unbeknown to us, they had a large group on the ship, approximately 1000 people, that were catered to, given the prime dining time in the dining room, and left the rest of us to either dine at 5:30 or go to the Lido buffet. I do not eat at 5:30, and apparently a lot of the "special group" decided they did not want to eat at 8:00; therefore, leaving hoards of people trying to dine at the Lido buffet. It was absolutely ridiculous. When complaints were made, it was merely, "sorry, nothing we can do". Holland America never notified us of the large group, or the fact that we were no longer allowed open seating for the dining room. The upper level staff were very blasé when questioned about anything. The room stewards, and the Lido staff were great. I can't tell you about the dining room staff, never saw any since we didn't ever go there! Again, don't eat at 5:30. When complaining to the Neptune concierge, it appeared to fall on deaf ears since no response was ever made, even though we were told we would be contacted. The entertainment on this cruise left a lot to be desired. The BB King Blues club was great, but that's all the good I can say about entertainment. We went with our niece, nephew and brother-in-law (this was their first cruise) and they were so disgusted, they said they'd never cruise again! Read Less
Sail Date February 2017
To put this in context, my wife and I (in our mid 60's but still very active) have been on 10 cruises including one European River cruise (Viking). We have used Royal Caribbean, Norwegian, Carnival, and Princess. I would rate this ... Read More
To put this in context, my wife and I (in our mid 60's but still very active) have been on 10 cruises including one European River cruise (Viking). We have used Royal Caribbean, Norwegian, Carnival, and Princess. I would rate this cruise line as best overall (so far) I'll explain, try to keep it concise and try to keep it as objective as possible. Embarkation- we had completed the pre-check in and once we arrived the boarding process was a breeze. We did not stand in line, period. We simply walked up to the check in counter, presented our passport, received our room key and instructions and walked onto the ship. I'll also comment on the disembarkation before moving on to the cruise. The disembarkation too was a breeze. We were able to remain in our stateroom until our color/number was called. We simply followed the signs to get off, gathered our luggage which had been placed in sections that matched our color/ number, walked through customs (no wait) walked off the ship, got on the bus and departed. There was no herding us like cattle into a holding pen, having us wait several minutes, even hours to depart. We were even served full breakfast, not simply a continental breakfast (like we needed to eat again-LOL). The ship- This will be the low part of the cruise, however it is not bad. It was the smallest ship we had been on (excluding the River cruise) and quite likely the oldest. The layout seemed odd and a little getting used too. For example, on deck 9 -right side you could not walk the length of the ship from back to front and go directly into the exercise room. You had to cross over to the left to enter. Also, there seemed to be limited access (number of decks) to the outside (perimeter) to walk around the ship therefore it felt a little restricted. Last, the front desk was on deck one where others were on like deck four. None of these were a big deal, just took a little getting used. The other negative to us (alert- here comes the subjective) they seemed to always be selling you something. Examples- I went to a session in the expertise room that presented itself as a place for information on ways to eliminate knee pain, back pain, hip pain, etc., you get the picture (remember I'm in my mid sixties so these things are important)-LOL. It ended up being a "sell job for "Goodfeet" which I had never heard of but was/is is legit. The other was what they referred to as a "loyality program" which seemed to be a decent deal but it just shows their effort to "sell" you something. Of course there are the shops, the photos, etc., but that was expected. Now for the best, and I'll keep it short. The food was the best -bar none. Service was the best, the bed was the best I have slept on, on a cruise ship. The pillows were excellent, the ship was clean (I did observe some uncleanliness on deck nine toward the end of the cruise). The staff was very accommodating -let me explain. My wife purchased the non alcohol beverage package on day one. She quickly realized that she would not get full value so she asked if she could cancel the deal. They were gracious and pro-rated the refund without question. The excursions were about what you would experience on other cruise lines. Most reviews rate this ship's passengers as "older" in age and we found that to be true. So, if you are looking for a party boat, try Carnival -I'm just sayin. In describing the crowd on HAL I heard the term "stuffy" but I would not consider it stuffy, but rather mature -nuff said. Entertainment while different than the party boat atmosphere was very high quality. Again not high energy but it had a more classical feel than the other ones mentioned above. That is a good thing not a negative. In summary, HAL gave us quality and value more than the other cruise lines we have been on. And yes HAL, if you are reading this I will and already have recommended you to friends, families, etc. Keep up the good work. To all other cruisers, give them a try if you fit the demographics and aren't looking for a party boat. Read Less
Sail Date February 2017
We booked this cruise last summer so we could spend some time with old friends and enjoy some warm sunshine and fun at the same time. From the first night we did not have a working toilet. As they said there were others in our area ofe ... Read More
We booked this cruise last summer so we could spend some time with old friends and enjoy some warm sunshine and fun at the same time. From the first night we did not have a working toilet. As they said there were others in our area ofe the ship with the same problem. They blamed it on past passengers flushing foreign material down the toilet but we think the system was just broke down. We had backed up and running over toilets for the first 10 days of our cruise. Sometimes the system was just shut down with no water or vacuum system. We reported every instance to the hotel desk. Sometimes they came to work on it but most times they said the system was shutdown for repairs. So with that we got up and dressed immediately so we could make it down the long haul, down to the second deck and into our public bathroom. What a joke. We requested a different cabin but they said they were booked solid and had no more cabins to offer. We were disheartened to learn that Holland America were selling discount last minute cruises for far less than we paid. The people without working toilets should have gotten these cabins. Daryl at the front desk tried to make good by offering us a $50 special dinner in their Asian restaurant. Isn't that great. More food with no toilet. We turned it down flat. Daryl then supposedly got the corporate office to give us a whole $100 credit on account for on board spending. Wow how generous, that's like 3 buckets of overpriced beer. They should have given us our money back for providing lousy accommodations. Finally they gave us an additional $500 credit toward a future cruise. Really. Like we would want to take another Holland America cruise after the way we were treated. That is like sticking your hand back onto the fire after you were burned. As for the entertainment. It was so so. Having a 14 day cruise we got to watch the same stage performances twice. The R and B band in the BB King lounge was good but got tired of the same thing every night for 14 days. The piano dual was great and was much appreciated. They were great pianists and super entertainers. The traveling acts in the main stage were pretty good. All in all our cruise experience was DULL. Half Moon Cey was a great place. Clean, well developed and well done. Other than that, Cozumel was the only place we had any real fun. No laughs on this ship. No pool side entertainment. The ship pretty much folded up at 11 PM each night. Food was none existent after that as well. One bright spot was the room stuards and waiter staff. They were all above and beyond in service and friendliness. No way with Holland America, We are done with you people. Read Less
Sail Date February 2017
We were told this was a new ship, nice decor, good for dancing. What a disappointment this has been! We sailed from JAN 8-22 and paid well over 5 figures. This was the worst and most uninteresting, boring cruise we had ever been on. First ... Read More
We were told this was a new ship, nice decor, good for dancing. What a disappointment this has been! We sailed from JAN 8-22 and paid well over 5 figures. This was the worst and most uninteresting, boring cruise we had ever been on. First of all the management seemed disorganized from start to finish. We would be sent to events that did not exist. Upon embarkation, 3 pieces of luggage arrived and we had to wait anxiously for the missing 4th bag. Soup would arrive by room service without a spoon. The meals served in the Dining Room were terrible: we took 10 meals in specialty dining (Tamarind was good). Entertainment was non-existent. The performances in Lincoln Centre and Bill board were sub-par. The "shows" in the World Stage were hardly worth going to. The quality just was not there. The BB King band played the same beat, same sound, every night from 8PM and 11PM: how many "swings" can you dance to? Guests pleaded with the band and DJ to play some rumba, waltz, fox trot, samba: they just would not listen. We got 2 x 45 minutes "tea dances" in 14 days: that was all we got. There were also some "secret dances" arranged by certain guests that the rest of the guests were not allowed into: a lot of "secrecy" that we had never seen before. The younger guests complained they had nothing to do after 11PM, and the "older" guests also found themselves bored to tears. We really wanted to leave the ship after 7 nights: but we had paid a lot and they would not offer a partial refund. It did not help that the ship is smaller than many modern vessels, and the ship rocked severely the first week. Quite a few guests got sea-sick when the seas were rough. WIFI was more expensive than most ships but it worked well. Room attendants were good: that and the complementary laundry and dry-cleaning were probably the best part. Read Less
Sail Date January 2017
of 26 cruises this was the worst entertainment, activities and lack of such made this the worst of worst. Food was the one good thing, The ship caters to the very elderly which is fine but the lack of activities especially around th ... Read More
of 26 cruises this was the worst entertainment, activities and lack of such made this the worst of worst. Food was the one good thing, The ship caters to the very elderly which is fine but the lack of activities especially around th pool is ridiculous on any cruise. the shows were the worst I have ever seen and the overall experience was as though the line were trying to save money The OJ in the morning and cranberry juice were watered down and I dont drink so I cant speak for the alcohol We were forced to get off the ship at mid point of two week cruise and go through customs because we missed the ship and met it in San Juan...They took us off at 8 and held us until 1100 without telling us the details and we were not told to bring medicine or eat. My wife is on insulin and it took 2 hours for them to bring it with rolls and coffee. Why couldnt we be processed on board like the many other passengers who took back to back cruises????? Read Less
Sail Date January 2017
The ship is not cleanness. The bathroom in the stateroom had mildew. In the pool are had mildew too. The pool chairs was terrible dirty. The cruise director was not professional is the bad cruise director I meet with other cruise ... Read More
The ship is not cleanness. The bathroom in the stateroom had mildew. In the pool are had mildew too. The pool chairs was terrible dirty. The cruise director was not professional is the bad cruise director I meet with other cruise directors in holland america. The food is not good in main dinning room. I preferred Eurodam. The only billboard bar crew was made a extraordinary job and exceptional job (Dhianne, Ryan, Baylon, Kimberly and Mark)With a personalized service for each Guests. The Housekeeping officer is not a professional person. If I compared the B&B Kings with Eurodam, Westerdam and Rotterdam, the konigsdam B&B kings need to improved a lot. The cruise director never meet with guests only with his couple, also working in the same department so conflict of interest. The entertainment very poor if you compared with other holland america ships. The entertainment officer was not professional with the guests. She only talk with her friends and I you did a complaint she are not willing to listen your comments. Read Less
Sail Date December 2016
In 25+ cruises we have taken this was by far the most disappointing. Having heard there any many passengers who sail on board multiple times and love it I was VERY surprised at the number of problems we encountered. We booked an ... Read More
In 25+ cruises we have taken this was by far the most disappointing. Having heard there any many passengers who sail on board multiple times and love it I was VERY surprised at the number of problems we encountered. We booked an Oceanview cabin 261 on deck 7. Once in our cabin I noticed that it felt very warm, but assumed since the curtains were open and it was sunny that it was OK. Later that evening we noticed the cabin wasn't getting any cooler. Our friend also onboard on deck 5 had a similar complaint. We contacted the pursers desk about this problem as well as to complain the water in the sink and bathtub was brown. The AC issue was investigated and determined the temperature at the vent was 19c however the temperature reading on the bed was 26c. We were given a fan for the evening and told they were working on a solution. A plumber eventually resolved the brown water problem. On the 2nd day of the cruise we had seas with swells of 7 ft which caused a great deal of motion on the ship. We also noticed that in the cabin you could hear every wave which hit the bow, neighbour commented about it as well. In fact one guest actually slept in the library because the sound of the waving hitting the hull every 60 seconds was keeping her from sleeping. After 4 days and multiple daily visits by various engineers to try to fix the AC problem, we finally had enough and went to the desk to request a meeting with the hotel manager because we were not going to stay onboard in that cabin and wanted to leave the ship at the next port. We were told it would take some time for a meeting and someone would contact us. 4 hours later we were given a new cabin 453 on deck 5. This cabin had AC and didn't have the noise issues. We heard from fellow guests that issues with the AC impacted a lot of cabins, as well as most guests on decks 5, 6 & 7 found the noise of the waves to be a real pain. Our friend travelling in cabin 465 in an Oceanview had sheet of plexiglass in the window to seal it from water coming it. This was clearly because you could see the rust around the window bolts as well when they washed the outside windows water leaked in!! For 2 days between 9 and 5pm there were ongoing maintenance work being done to the hull or structure which resulted in continuous metal banging on the lower decks of the starboard side of the ship. This sound made it impossible to be inside the cabins, our neighbours complained to the front desk. The elevators broke several times during the cruise and were not reliable. The cabin staff were wonderful and worked hard. Front desk staff knew my name and recognized us by first name. The food was OK, but not consistent and it was clear that money savings was the driver behind the cuts in quality. Dinners have been reduced to 3 courses and wine prices have been increased. Entertainment staff onboard tired their poor best but failed to keep up with everyone. Clearly they were accustom to working with a very old clientele, because most nights there was nothing to do after 10pm. Bars were empty and everyone went back to their cabins. New Year's Eve was also quite boring and it was up to the guests to make the party. The prinsendam doesn't meet the needs to modern cruisers and isn't up to HAL standards. I could never recommend the Prinsendam to anyone because it is well past the sell by date and should have left the HAl's fleet a long time ago. I felt very sorry for the staff who are trying to manage expectations but the ship lets them down because it is really failing apart. Read Less
Sail Date December 2016
This was our longest cruise and we upgraded to a Neptune Suite A big mistake, service was bad, food was bad, the employees attitudes were bad Was like we were a burden to them more to come later, but we wanted folks to know of ... Read More
This was our longest cruise and we upgraded to a Neptune Suite A big mistake, service was bad, food was bad, the employees attitudes were bad Was like we were a burden to them more to come later, but we wanted folks to know of this and we were not alone, a lot and we mean a lot of folks were very unhappy the dinner in the dining room were things you did not want to eat and food on the upper deck was dried out fried chicken, and if you wanted to try a hamburger, you better have a good 30 minutes before you saw you food. and most of the time, the food once you got to your table, NO TRAYS SUPPLIED so you had to always go back, if you wanted more than two dishes, and if you wanted to have a glass of wine or a drink, good luck getting anybodies attention Read Less
Sail Date November 2016
This was our third Thanksgiving cruise on Holland America for our party of five (3 rooms). It was AWFUL. The schedule of all our favorite activities were changed the first week to accommodate a large group. Our dinner arrangements made it ... Read More
This was our third Thanksgiving cruise on Holland America for our party of five (3 rooms). It was AWFUL. The schedule of all our favorite activities were changed the first week to accommodate a large group. Our dinner arrangements made it impossible to participate. The large group left after the first week and the schedule returned to normal. I have never complained nor had so many problems on a cruise. First there was the inability of the cook to actually cook egg "over easy" on the first try. This happened at least four or five times. Then there was the cold soup nearly every night. The soup was supposed to be hot but was lukewarm most nights. The most egregious incident kept me from seeing Grand Cayman. This was to be a tendered stop and bacause I have mobility issues for long distances, I had rented a scooter to get around the ship and ashore. The night before Grand Cayman I stopped by the front desk to inquire whether I would be able to take my scooter on the tender. I was assured that if the seas were calm that I would be able to take the scooter. The seas were indeed calm and so I went down to board the tender. The cruise director told me that I absolutely would not be allowed to take my scooter on the tender. I went to the front desk again and was told they were sorry for the "misinformation" I had been given previously. I asked if they had wheelchairs to rent and they assured me that they did. My husband agreed to push me around the island. Ok I was ready to rent the wheelchair for that day only to be told that I could only rent it for the duration of the cruise not just for one day. That did not make any sense to me since I already had the scooter. Apparently money was far more important to them than customer service. My husband went ashore without me and witnessed the crew members lifting a grown man in his heavy duty motorized wheelchair and onto the tender. Estimated weight was over 300 lbs. I would have walked onto the tender and the scooter without me on it weighed about 60 lbs. I guess I had probably not paid as much as the man in the wheelchair. My complaints to Holland America were dismissed with a promise of a $200 credit and one specialty dinner for our next cruise. I see that Princess is currently offering $600/stateroom (for a balcony as we usually book) as well as a free specialty dining experience. Oddly they are offering me more than the cruise line that made me miss Grand Cayman. I won't be booking HAL again nor will the others in my party. I have cruised Royal Carribean, Norwegian, Princess, Disney, and Carnival but have never been so disappointed as I was on Holland America. Read Less
Sail Date November 2016
So to give you a brief, i've sailed with cunard and celebrity prior so this isn't my first cruise. Now. to say say what was nice?.... The ship is nice, the rooms have lots of storage and that is about it. We stayed in cabin ... Read More
So to give you a brief, i've sailed with cunard and celebrity prior so this isn't my first cruise. Now. to say say what was nice?.... The ship is nice, the rooms have lots of storage and that is about it. We stayed in cabin 8080. The room itself is nice and had a great balcony. The problem with this cruise line is that they ALLOW SMOKING ON BALCONIES! This is absolutely disgusting. Everytime someone went out for a smoke i had to leave my balcony to come in and take my child with me. I will NEVER EVER sail with this company again! Second, My mini fridge didn't work. it was keeping drinks warm. so i called, They kept telling me that this isn't a "fridge" but more of a cooler. Lets just say i told them if i kept milk in there i would be poisoning myself and to fix it.. so they change it out.. i ask the guy who changed it if he had tested it?... nope. so guess what.. it doesn't work, again another waste of time , dealing with guest services. finally for the 3rd time it finally is fixed. yes by now its on the 4th day! 3rd. The lack of staff in the main dining room really shows. So for the first week of our 2 week cruise we tried to eat in the main dining room. well we would get there for 5:15 early to get the first seat of the night and by the time we actually received our entrees it was closer to 7pm! yes.. absolutely ridiculous. especially when you have a 5yr old who is starving! people all around us were so mad they kept leaving before they received their desert and coffee so they could go catch the show. This happened on at least 3 occasions in the first week. Also my husband asked the drink guy. he says "excuse me can i get a drink. The guy responds "what do you want?" .. WHAT?? My husband says... did you really just say "what do you want?" so i finally complained. i wrote a long letter and the restaurant manager finally sat us in his section and then things got better. 4th. Walking through the hallway to get to the restaurant "we were in a rush" we see that they had put our pics up, so i grab my camera to snap a quick pic because they aren't always up and to view it later. The guy working there says" are you kidding me? what are you doing. so i tell him. there is no way i would ever want to use a pic of a pic to begin with but then this very disrespectful staff makes my decision to never buy a picture from this ship. They are so rude and arrogant. Who do they think pays their income? US! so i wrote to the manager of this department saying how rude their staff is. 5th. the kids place. I dropped off my daughter there from time to time for her to play with other kids. There were two staff working. The brunette and the blonde well call them. the brunette was fantastic. super friendly etc. the blonde. what a joke. i came up one time with my daughter to see what was going on, an hour left before they closed and she says "you realize we close in 30 min"... o really? is she not aware of the actual time? then my husband was 2 min late getting my daughter so she calls him and tells him that if he isn't capable then maybe he should find someone who is! Are you freaking kidding me! 6th. my bathroom overflowed on the last night we were there to make it a great memory of how this trip with this cruise line was. 7. my mom was inside room down the hall near the very back of the ship, for the first week she couldn't sleep because there was so much noise in the morning and at night of them dragging the loungers on the deck. absolutely no respect. as well they were doing construction on that same deck during the afternoon. so after her going down and complaining about all this they told her there were no available rooms. funny when i went to complain about the smoking from the balconies. where i never read any piece of info stating this ship had smoking in stateroom balconies or i would never have bought this cruise. they told me i could move to the 11th floor. well... funny how fast their lies came to surface when i walked down and said.. funny you say there aren't any rooms available but you just told me that there were???? This company lies and lies.... Anyways. the only people who would enjoy sailing with them is if they have no experience cruising. If you have then this is by far a very low class ship with no real customer service. like mentioned i've cruised with cunard and with celebrity and have had fabulous experience. and with this company it thought it would compare but in fact it failed miserably.. And yes, i have written to the company, i have written to customer services, spoken to everyone. hopefully they one day will rectify this cause its horrible! Read Less
Sail Date January 2016
Being an avid traveler and having travelled the world, this trip by far was the most absolute worst cruise I have ever taken. For starters I would have expected that Holland America would send one of their nicer, not to mention newer, ... Read More
Being an avid traveler and having travelled the world, this trip by far was the most absolute worst cruise I have ever taken. For starters I would have expected that Holland America would send one of their nicer, not to mention newer, ships for a ten day holiday cruise and have something special for all of the passengers on Christmas Day. The arrival of Santa was a nice touch but a bit bland. All of the crew members appeared to be going through the motions and at times were snobbish and unfriendly. I have heard more "no" on this cruise from the staff than I have ever experienced on past cruises. There appeared to be an "I don't care" mentality with the staff and this was evident with all crew members starting with the captain, whom we never saw, to the cabin steward. The service, or lack of one, was definitely not worth the $12 per day per person. The cabin steward did the bare minimum and conveniently didn't speak English when requests were made. In fact we barely saw him, any request we had was put into writing only to be ignored. Oh, did I mention that not ONCE was our bed sheets changed during the ten day voyage! Wow, that's service. Moving on to the fiasco known as first seating dining, I have never witnessed such disorder. Our server acted as though this was his first day working on a cruise ship, he was very un organized and full of excuses. We waited fifteen minutes just to get our menus and even longer for water. On our first night he said that we can dine in open seating which I found to be odd and rude, as if he was put out by us being there. What a thing to say the very first night. The second night was even worse, we were the very last to be waited on even though we had arrived much earlier than the other passengers. We had to ask for ice tea three different times and dirty dishes were left on our table, he was too busy catering to the other passengers and completely ignored us. We left in disgust and complained. We were assigned a new table in open seating and had much better service but still not to the level of service we have experienced on other cruise lines. I found the food on this cruise to be subpar both in quality and taste. Everything tasted bland and very small portions. I hated the fact that we couldn't help ourselves to what we wanted. Like little kids we were handed the plate of food and if we asked for extra then there was the eye roll from the server. I also hated the fact that there was a time limit on the buffet. On other cruises there is always some sort of buffet open 24/7. Not on this one, you are at the mercy of their time and you are very limited in selection. As far as ordering room service you are put on hold for upwards of twenty minutes or longer, this seemed to be the norm for any department you were trying to reach. A passenger told me that her daughter was on hold to order a DVD for 48 minutes and fell asleep in the process. The specialty restaurants were a joke in the excessive amount they charged extra per person, have we not payed enough for this cruise already?!!! I wasn't about to pay any more to have another plate of bland crap placed before me. We never used the excursions, found them to be too pricey and we could always get the same things offered at half the price at each port. We did have a negative experience when trying to come back to the ship on one of the tenders (the little boats that you see hoisted up along the sides of the cruise ship) were there was a mechanical problem and it could not be steered properly. After thirty five minutes of being hammered by waves and bumping into the side of the ship's dock they managed to finally pull the tender by ropes enabling us to board the ship. There was no word of apology or any sort of on board credit for the hair raising trauma those of us experienced while on board the tender, and these are the rescue boats?? The whole ship is small and weathered with many broken things. Another passenger told me that their toilet didn't work for a couple of days, nasty. Once again no compensation just excuses. There is a total of two pools,one for adults and one for kids but it would have been nice to have been informed that babies who are not potty trained are not allowed in the pool at the time we made arrangements. The shows were more of a high school musical from the 1800's, in other words oldies but goodies both in music choices and performers. I guess this is to cater to the seniors over 80 that accounted for 85% of the passengers. This is definitely not a cruise for fun loving young couples and families with kids. Will definitely never utilize this line again. Read Less
Sail Date December 2015
We were in a balcony cabin. There was a family with a young small child in the cabin next to us. The child made a lot of noise and kept us awake at night. We complained to customer service about it but nothing was done about it. They ... Read More
We were in a balcony cabin. There was a family with a young small child in the cabin next to us. The child made a lot of noise and kept us awake at night. We complained to customer service about it but nothing was done about it. They said there was not another balcony cabin they could move us to. This really spoiled our trip. Also, I recall one night I believe it was Thursday night we had a very bad experience in the dining room. We were sitting with other couples. It seemed the wait staff totally neglected us. A man from our table finally went and complained. We were at the early seating and at 8:00 we were still waiting for our meal. We have complained to Holland America about these things and got no response. They do not care. Also, disembarking was an awful experience. We had to stand up and move our luggage for what seemed like hours and it was so hot. The disembarking was very unorganized.We had cruised once before out of Port Canaveral. Disembarking that time was very well organized and went very quickly. This cruise was to celebrate our Anniversary. We will never go on a Holland America cruise again. Read Less
Sail Date November 2015
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