Holland America Line Canada & New England Cruise Reviews
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Cruiser Rating
3.7
Average
180 reviews
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11-19 of 19 Holland America Line Canada & New England Cruise Reviews
Review for a Transatlantic Cruise on Zuiderdam
sambaniki
2-5 Cruises • Age 70s
We are definitely not going on HAL cruises again , neither recommending HAl to my friends. This cruise has been a big disappointment to us, and from what I've heard around, to other travelers, as well.
The main reason for us to choose this cruise was its itinerary, but 3 out of the 10 stops were canceled. Sure one cannot fight weather conditions, but I do have my doubts about how necessary ...
Read MoreSail Date: August 2018
Cabin Type: Deluxe Ocean-View Verandah Stateroom
Review for a Canada & New England Cruise on Zuiderdam
ladylawyer888
10+ Cruises • Age 70s
We chose this cruise because of the itinerary. We have been cruising for 30 years but never sailed on HAL. And, we won't again. Here's why: The boarding process in NY was chaotic and took about 2 hours. Not sure if it was the HAL staff or NY port problems because we've never left from NY before.
Once onboard, we noticed that the entire ship was very "tired and outdated". ...
Read MoreSail Date: September 2017
Cabin Type: Signature Superior Verandah Suite
Review for a Baltic Sea Cruise on Zuiderdam
tulefogg457
10+ Cruises • Age 70s
We were on this ship for 12 days and thankfully only two sea days. We toured the Baltics We noticed that windows throughout the ship had cracks, tile in the Lido Dining Room floor was lifting when people stood on the tile waiting to be served from the food line. The grout in the floor tile looked dirty. The dining room tables in the Lido was cracked and peeling. Also, furniture in the lobby ...
Read MoreSail Date: August 2017
Cabin Type: Deluxe Ocean-View Verandah Stateroom
Review for a Canada & New England Cruise on Zuiderdam
dossbig
10+ Cruises • Age 20s
We sailed on the 12 day Zuiderdam Canada/New England cruise from 10/7/16 to 10/19/16. We got to Quebec City on 10/6/16 a day before embarkation and enjoyed a great meal at Le Saint Amour and a restful night at The JW Marriot. The embarkation was slow but being veterans of 30 cruises we have come to expect these waits. We have been on HAL enough to be Three Star Mariners. We had taken a 7 day HAL ...
Read MoreSail Date: October 2016
Cabin Type: Deluxe Ocean-View Verandah Stateroom
Review for a Canada & New England Cruise on Zuiderdam
chloes nana
6-10 Cruises • Age 60s
I chose this cruise as a surprise for my husband for his birthday. Right out as 4 star mariners, we did not get any priority boarding, it was a cattle call with no organization at all! It was a disappointment as we lost both ports in Nova Scotia and had a horrible storm to pass through at night. Our closet door fell of during the storm. the ship overall needs a serious dry dock, many areas need ...
Read MoreSail Date: October 2016
Cabin Type: Deluxe Ocean-View Verandah Stateroom
Review for a Canada & New England Cruise on Zuiderdam
Misha440
6-10 Cruises • Age 80s
Older ship badly in need of an overhaul and updating. The loading area was the start of problems. Poorly organized when we were one of the last groups to board. Aggressive staff trying to militarize getting boarding passes.on board there is absolutely nothing they do not charge for. On previous cruises (Oceania)at least we had free water. Not here $3.25 per bottle. Dining fair service but diner ...
Read MoreSail Date: September 2016
Cabin Type: Deluxe Ocean-View Verandah Stateroom
Review for a Canada & New England Cruise on Zuiderdam
patandharv
10+ Cruises • Age 70s
We have always found HAL cruises to be top notch in our price range. Our "go to" liner of choice. The destinations on this cruise were great however the cutbacks were so apparent that it negatively impacted our total experience. The grab for the almight buck became offensive to us as well as to most of our fellow passengers who had travelled with HAL previosly. To be fair the front line staff ...
Read MoreSail Date: September 2016
Review for a Canada & New England Cruise on Eurodam
roger.sharp
6-10 Cruises • Age 70s
This cruise started badly with embarkation delays exceeding five hours for some passengers. HAL did not provide any satisfactory explanation for the delay, the did not provide any food and they did not apologize.
Signs of cost-cutting are everywhere. What used to be included is now charged for or unavailable altogether.
Food service is perfectly adequate but not special. Dining room waiters use ...
Read MoreSail Date: September 2014
Cabin Type: Deluxe Ocean-View Verandah Stateroom
Review for a Canada & New England Cruise on Eurodam
Happy hop
6-10 Cruises • Age 70s
Embarkation at Manhattan was fairly swift, although the lines were long the staff were efficient and courteous. This was the first time on Hal and we were pleasantly surprised at the spacious cabins and the amount of hanging space ( never ones to travel light).
Lunch at the Lido was standard and plentiful but there were far less staff than we were used to on other cruise lines. In Hal,s favour ...
Read MoreSail Date: September 2013
Cabin Type: Deluxe Ocean-View Verandah Stateroom
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