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32 Holland America Line Barcelona Cruise Reviews

This was our fourth Mediterranean cruise, our first with Holland America, the other 3 with Celebrity - Unfortunately we were disappointed with parts of the Holland American cruise. Overall, the ship was clean and the staff pleasant. We ... Read More
This was our fourth Mediterranean cruise, our first with Holland America, the other 3 with Celebrity - Unfortunately we were disappointed with parts of the Holland American cruise. Overall, the ship was clean and the staff pleasant. We were in a balcony cabin which was clean, comfortable, and well appointed. We found the food in all areas of a high standard and on par with Celebrity but there is where the comparison ends. Although the staff are pleasant, they are consistently pushing beverage packages and buckets of beers. At the sail-away party you are offered a drink from the trays carried by staff only to find out that there is a charge for this drink. You never see the cruise director - unlike our previous cruises and the 8am announcements before disembarking for the ports cannot be heard in the cabin. There is no entertainment around the pool or Lido deck. Sailing out of Alicante we could hear the bands on the other cruise boats. (2 MSC, 1 Costa and 1x Tui ). The only noise on the Westerdam was crickets. The entertainment is third rate unless you’re into chamber music - then you will be overjoyed. English is not the first language of most staff, although they are pleasant, when making requests or queries in the Dining Room or at the Customer Service Desk, communication can be difficult, frustrating and drawn out. All service throughout the ship or on shore excursions have been outsourced, so it is not Holland America’s ultimate responsibility. Holland America seem to always dock at the furthest birth – so shuttle buses (at your cost) that take to you to the city centre only have the one drop off and pick up spot. The hand sanitisers at each end of the lido food court were often empty and towards the end of the cruise there were many starting to complain of sickness. Unlike Celebrity- we will not be recommending Holland America to our friends. Read Less
Sail Date September 2017
I am a 3 star Mariner so I've done my share of HAL cruises. The changes HAL is making to update the ship are not all positive. They have removed the library and replaced it with a few books about Holland (we were sailing in the ... Read More
I am a 3 star Mariner so I've done my share of HAL cruises. The changes HAL is making to update the ship are not all positive. They have removed the library and replaced it with a few books about Holland (we were sailing in the Mediterranean) and a reader's swap. I believe we were the first sailing since this change was made so there were very few books in the exchange. One reason we had sailed on HAL was the quality of the library. This change was very disappointing. Along with the removal of the library they have made a small game room,only 4 card tables and it was often closed as the Lincoln Center musicians used it as a break room. The selection of games did not even include Scrabble. Again, Hal took a big plus-the explorer's lounge or Crow's Nest and sterilized it. This combo of games and books plus coffee bar made for a homey, comfortable place to spend an afternoon. Now the Crow's Nest has all the charm of an airport waiting room. New music additions are great-both BB King and Lincoln Center Stage were fantastic. Westerdam singers and dancers were too loud. Attended one performance and skipped the others. Overall, a bit of a disappointment. Read Less
Sail Date August 2017
The cruise included visits to a wide range of attractive ports in the Western Mediterranean. From Barcelona, the Westerdam stopped in Cádiz, Málaga, Gibraltar, Alicante, Palma de Mallorca, Calvi, Toulon, Monaco, Livorno (Florence), and ... Read More
The cruise included visits to a wide range of attractive ports in the Western Mediterranean. From Barcelona, the Westerdam stopped in Cádiz, Málaga, Gibraltar, Alicante, Palma de Mallorca, Calvi, Toulon, Monaco, Livorno (Florence), and Civitavecchia (Rome). The ship's staff and crew were excellent, food venues were good, entertainment was entertaining, and the experience was generally fun. My lowish rating for the cruise is based on a seeming problem with norovirus throughout the ship (my wife and I both got sick), the lack of exceptionalism in the Pinnacle Grill (they ran out of anchoveys and berries the night we ate there), and the insensitivity of the customer service desk (a shirt ruined by the shop's laundry was not addressed and they either dawdled when asked to get us medical help or bum-rushed us off the ship--lepers of their creation). The Dining Room, Lido, and Canaletto were fine. The Internet program only used PC products; Apple users were neglected. More could have been done with their cooking and wine-tasting programs. The cruise was definitely worthwhile and the ship's crew was mostly outstanding (stewards, servers, cleaning crews, etc.). I think the health concerns caused the pall that prevented me from rating the ship more highly. Read Less
Sail Date June 2017
We cruised from Barcelona to Rome, June 16-28 and were pleased by most of what the Westerdam had to offer. But the food was a bummer. We are vegetarian, which limited the choice somewhat but even the choices with this limitation were ... Read More
We cruised from Barcelona to Rome, June 16-28 and were pleased by most of what the Westerdam had to offer. But the food was a bummer. We are vegetarian, which limited the choice somewhat but even the choices with this limitation were few. Aside from pure salad, it was hard to find plain food. Everything was loaded with cream, heavy cream. Also, we found out that there is a vegetarian menu only 4 days into the cruise! And the choices there were not great. Other than that, we had a fine time. The cabin was excellent, the staff was amazingly courteous, the entertainment was varied enough to serve everyone, at least part of the time. The ports of call were pleasant enough - we usually walked around with local directories in hand (we don't like tours with 20 to 50 people - they are unwieldy). We will cruise again, but not on the Westerdam or HAL, unless we know that their menus have been improved. Read Less
Sail Date June 2017
Great service from cabin attendants Spotty service quality in Lido Food LIdo boring Every-night some type of overcooked steak, dry chicken 4 types of potatoes and rice. The most unusual choice of vegetables. No sugar added ice ... Read More
Great service from cabin attendants Spotty service quality in Lido Food LIdo boring Every-night some type of overcooked steak, dry chicken 4 types of potatoes and rice. The most unusual choice of vegetables. No sugar added ice cream choice VERY limited to 9 nights of butter pecan and two of amaretto rarely seen chocolate or vanilla no sugar added ice cream. Cheese cake is so dry every night you could have used it as an anchor. Entertainment--Except for BB King All Stars the show entertainment left much to be desired. I fact we walked out of the productions shows because they were so bad. Ports were good. Able to DIY -Charged for shuttle to city center, Didn't use their overpriced shore excursions. Found private tours at half the price. Will we sail again on HAL NO, in fact we are selling our stock because the quality of HAL the past two cruise has been so bad. Read Less
Sail Date June 2017
Last days of October, first days of November provided exceptionally good weather in the Western Mediterranean area. That of course helped in having a wonderful experience. Even in the evening the outside temperature was balmy with an oily, ... Read More
Last days of October, first days of November provided exceptionally good weather in the Western Mediterranean area. That of course helped in having a wonderful experience. Even in the evening the outside temperature was balmy with an oily, slick sea. I booked a cruise inclusive flight and transfer with HAL and both the embarkation and disembarkation process were impeccable and speedy. The restricted view cabins on deck 4 are basically balcony cabins without the balconies. There is a ceiling to floor window which gives the room a bright atmosphere. Of course the view is somewhat blocked but the impression remains that you are in a room with a glass wall on one side of the room. I was pleasantly surprised by this cabin, having travelled sofar only in regular ocean view cabins. The area in the ship is also very quiet. Cabin stewards did a great job, but you cannot help noticing that they have to do many more cabins than in past days which translates into later time slots when your cabin is done. I had to ask for vacuum cleaning of my cabin as it was dusty. DVD players have been replaced by a digital inhouse entertainment systeem which I find a great improvement. Not that I made much use of it though. I travel by myself and always tell the maitre d' of the MDR that he can place me at any table whatever its size or occupants. To my surprise I was given 3 times a pager and told to wait for wait for 30 minutes. I showed up just before 8 p.m when you would expect that most guest had had their dinner, so how can there be no place for a single guest? Fortunately, Eurodam does not have that chaotic system of Koningsdam, but as years pass by, the situation does not improve. I have no clue why this is happening. Anyone who can enlighten me? I like the food in all restaurants, especially Tamarind restaurant which is lovely ladies who treat you like a king. MDR has reduced the number of items on the menu, but still enough choice if you are an omnivor. Lido has excellent food as well, but one cannot surpress the idea that the choice is smaller and that also the standards are lowered. It used to be just a little more refined, tastier, diverse etc. More staff also. Very pleased to see that there is still a library in operation, although the signs are on the wall that Eurodam-s library will soon be replaced by some sales area. And no, I do not read John Donne's poetry on a regular basis, but I find it a feeling of holiday luxury that if I want to, I can borrow a book from the library which stores it. For some strange reason the AC was not on in the gym. Otherwise excellent facilities. Pity Eurodam and Nieuw-Amsterdam have such tiny saunas. Barcelona: Have been there many times before, A very easy place to start or finish a cruise. Cagliari: Walk all the way up to hill to the Roman amphitheatre, It is closed and not as impressive as the theatre of Cartagena, but once you reached that level in the city, you can walk to the citadel without further climbing and visit the archeological museum which has amazing artefacts. The ground floor is well organised with explanations in English. The first floor is the usual chaos you can expect in Italian musea, but do not miss the Bronze Age larger than life deities. 3.000 year old Picasso images. From there you can walk back to the sea and enjoy this charming city. You will pass the palace of the regional council, the cathedral (which a lovely gelateria just below it on the square) and a multitude of cosy bars and restaurants all the way down to the sea promenade. Palermo: Took the hop on, hop off bus first to get a good impression of the city. Was my second time there, so decided to skip the big castle, but browse through the cathedral and enjoy the street life of the main street Vittorio Emmanuele. Just past the cathedral there is a church which was bombed in WWII, then converted to theatre and then back into church and which is now an auditorium. Very interesting place and you do a good deed by paying the entrance fee. You will see why, when you get there. Rome: Visited the Galleria Doria Pamphilj. Excellent audio guide and highly entertaining with a superb picture collection. Roof terrace of the Capitolian Museum for lunch. Mediocre food that is compensated by the magnicificent views. Better is to have lunch on the big white monument (VE) in season. Just as good views and more value for money. Took the slow train back. The train to Pisa which calls at Civitavecchia as well is much faster. On the other hand, the ride is quite scenic. Livorno: most underrated city of Italy. Nice indoor market, nice outdoor market and some beautiful squares with trees and statues. A sleeping beauty. Well organised transportation. Monte Carlo: I despise gambling, so stayed on the ship and worked on my tan. Read Less
Sail Date October 2016
We took the Eurodam on a last minute cruise from NY to Canada in 2015 and we had a good time. Our last couple of cruise experiences weren't great as anyone who has been cruising for a while will know that cruise lines are cutting back ... Read More
We took the Eurodam on a last minute cruise from NY to Canada in 2015 and we had a good time. Our last couple of cruise experiences weren't great as anyone who has been cruising for a while will know that cruise lines are cutting back all the time. The cruise you took ten years ago isn't the same as today. Therefore, our expectations were low. Our thoughts were that we would use the ship as a mode of transportation from one port to the other. Embarkation was the longest we've experienced in a long time. The line to get into the terminal snaked around the building and it took about an hour to get inside. We felt for those who were unsteady on their feet to stand all that time. Once inside, we flew through and got onto the ship. We got to our stateroom and it was well laid out with lots of storage. Our bags came up quickly so we were able to settle in. Headed up to the lido and as last year, the food was good and plenty. Only complaint were the lines. Newer ships have stations rather than a long cafeteria style line to get your stuff although they do have it decided among several kinds of food. It moves as fast as the slowest person. Not a biggie for us as we try and avoid the buffet as much as possible. We like the service of the lido staff promptly clearing off tables but on more than one occasion we had to go hunt for silverware. Special mention to the hamburger stand where they have a few delicious burgers. You place your order and they give you a beeper. This gives you a chance to find a table and get your drinks. When you're order is ready, they beep you. This could take from 5 to 20 minutes depending on how busy they are. We were pleased with the dining room. If you are expecting gourmet 5 star food, you won't find it there (or in the Pinnacle for that matter) but we were able to find something good to eat every night. We didn't have assigned seating so we were prepared to wait about 15 minutes every night for dinner. We choose to eat alone most nights and it wasn't a problem at all. We staff was professional and took care of business. What we didn't like was the entertainment. They have three venues every night, Lincoln Center there they have a string quartet performing before dinner. This seemed to be the holding area for folks waiting to be called for dinner. Their beeper would flash and off they went. They also had dueling piano's. This replaced the lovely piano bar that used to occupy that space. During our New England cruise, we hung out there and made a lot of friends. Jimmy Maddox at the keyboard was superb but the room was small. The performers were mediocre to OK. Then there was BB Kings Blues Club which was very good. However if your on the ship for more than a few nights it gets tiresome. We were on for two weeks and by day ten, we were ready to get off. No dance band before dinner, no live music at the bar but this is the new age of cruising. Stage shows haven't changed for 30 years and the performers were ok. NO lectures, usual trivia games but all and all, if you didn't bring a good book, you were scrambling to find something to do, especially on sea days. Explorations Cafe was wonderful. You have access to the computers where you can download the New York Times for free and keep abreast of what's going on in the rest of the world which was important to us. We would plan that during happy hour where drinks were 2 for 1 plus a dollar). Needed to be intoxicated to read the paper some days. One last note, they seemed to have trouble regulating the temperature, some days our stateroom and public rooms would be warm and other days it would be freezing. We were told on the QT that when the boat had a short distance to travel it would run on only two engines and the AC would be low. If they had a long distance to go, all engines would run and the AC would have sufficient power to run at full throttle. Crazy. Fortunately, we were able to get a stand fan from housekeeping during our trip that made it better. All and all, the cruise was OK and like I mentioned earlier, if you look at it as a means of getting from one city to the other, you won't be disappointed. Read Less
Sail Date October 2016
We selected this itinerary because of the many stops on the Spanish coast. In that regard, it did not disappoint. Malaga / Granada was amazing.... Alicante was also a delightful port. Calvi turned out to be quaint and charming. ... Read More
We selected this itinerary because of the many stops on the Spanish coast. In that regard, it did not disappoint. Malaga / Granada was amazing.... Alicante was also a delightful port. Calvi turned out to be quaint and charming. Likewise, Monaco and Nice were wonderful. The only port that was a complete waste of time was Gibraltar. 15 hours to look at a ROCK..... think about it. If you're given the option, don't bother. 9 ports of call in 12 days is too aggressive, in retrospect. Too much running and not enough relaxing. This was our first Holland America cruise, and we looked forward to it with great anticipation, having heard so many praises of the line over the years. Our post-cruise impressions are mixed. The Oosterdam is a beautiful ship, and impeccably maintained. Our Neptune suite was comfortable and spacious - the recent refurbishment made our cabin look elegant and modern. Having the concierge service in the Neptune Lounge was a very nice perk. Happy, helpful people always there to tend to your every need. The service on the ship - in every venue - was excellent. From the cabin stewards, to the bar staff, restaurant workers... everyone delivered top-notch, friendly service. Where Holland America and the Oosterdam fell down - and fell down badly - was with the food. We're not trough diners... having food slopped onto a plate - no matter how elegant the surroundings - is not something we seek out in our everyday life, so it's not something we seek out on vacation, either. We took one meal there, and it was palatable. We like that HAL has its workers serve the food, rather than every guest slopping rations for themselves. Sometimes, the food in the dining room was wonderful. And other nights, it was simply awful - practically inedible. The unevenness of the food quality made every night a crap shoot, as far as what we could expect. The presentation was always nice, but that which you were being served was often mediocre-to-out-and-out-nasty. Rubber lobster tail and soggy shrimp were among the more memorable failures. Likewise, one night's first course offering described a "potato and roasted kale soup with chicken sausage"....what was delivered to me was clear broth with a few potato cubes, one small kale leaf and CHICKEN HOT DOG SLICES in the bowl. In fairness, there was some delicious salmon, beef tenderloin and a frozen Gran Marnier souffle...all of which were wonderful. We dined once at the Pinnacle Grill and it deserves every kudo it receives. The cedar planked halibut, as well as the Filet Mignon were both amazing. However, it seems to me, that when you're paying $550-plus per day for 2, you shouldn't have to shell out an additional $70 per day just to guarantee a good dinner. Another night, we tried Canaletto.... they do a good job with frosted glass to try and isolate you from the fact that you're surrounded by the trough. The appetizers were very tasty. However, our pork loin was 90% fat...easily. When the hostess stopped by our table to check on how we liked our meal, the minute she saw the disappointment in our faces, she immediately said "oh, I guess it was too much food!" In other words, unless you love it, she doesn't want to know about it. The BB King lounge was great - we spent several evenings there and enjoyed it much. The only mainstage performance we attended was a British comedian, and he was excellent. The "formal", "semi-formal" and "casual" which we were used to have been replaced by "smart casual" and "gala". And, of 12 nights, only 2 were designated "gala". I would venture a guess that about 50% of the guests took the dress suggestion to heart. 25% did not differentiate between smart casual and gala...and the other 25% seemed to take joy in being complete slobs. This would have been more tolerable, had the Maitre'd simply grown a pair, and had politely directed people dressed in t-shirts to the trough. But no....everyone, no matter how disgustingly they were dressed - were escorted into and seated in the dining room. I get that they are paying customers, too. But part of the cruise experience is following protocol. If you want to be as big a slob at sea as you are at home, my question is "why leave home?" Very, very disappointing. I didn't expect more from the public at large, but I did expect more from Holland America. Between the frequently lousy food and the pandering to the lowest common denominator, the Carnival influence on the cruise line was painfully evident. This was our first, and also our last Holland America cruise. We will cruise again, but I realized after this trip that we need to be more discerning and also reach more deeply into our wallets. Read Less
Sail Date September 2016
My concept of a Mediterranean cruise is Barcelona to Venice. We've sailed with Celebrity, Princess and Azamara and based on everything I knew I was fully expecting Holland America to meet or exceed our past experiences. It was not ... Read More
My concept of a Mediterranean cruise is Barcelona to Venice. We've sailed with Celebrity, Princess and Azamara and based on everything I knew I was fully expecting Holland America to meet or exceed our past experiences. It was not to be. The ports of call and HAL's shore excursions we all wonderful. But the ship design (pools and atrium), and more importantly the food and service fell very short of our expectations. The embarkation process was chaotic. After check-in, everyone was given a boarding number. Unfortunately, the announcement system was almost impossible to hear/understand. We felt like cattle in a holding pen. Our cabin was fine for the most part, and we very much appreciated the extra large balcony. But there could have been a magazine rack mounted on the wall to hold all the ship provided magazines and our various file folders and information. Precious surface space was wasted. The bed was too hard for our taste, but I understand it's impossible to please everyone. The water and AC temperatures were excellent, although a bit more water pressure would have been appreciated. Overall we were quite comfortable in our cabin, # 4042. We also weren't impressed with the muster drill. Is it really necessary to make everyone stand on deck, cheek by jowl for over 30 minutes? Other cruises we are mustered in public spaces like the casino or specialty restaurants, where we can sit comfortably. Real problems began to surface our first night in the main dining room. Our expectation is that we order drinks/wine first, and then our meal. After not receiving my wine until my dinner was almost finished, I made a point of refusing to order my food until my wine order had been taken. And then I learned that if I wanted a second glass before dessert, I must order two glasses at a time. With the exception of two nights when we ate elsewhere, this was the drill. They always wanted me order my food first. One night we elected to order room service for dinner. We liked that it was included int the price. Our food was delivered cold. There was a card asking us to call to have the tray picked up when we were finished. I called at 8 pm and spoke with a friendly lady who said it would be collected immediately. By 10 pm, we put the DND notice on the door and went to sleep. We were also disappointed in the variety and quality of the food. I had cruised with Norwegian in May and was totally wowed by the food. Not with HAL. While totally edible, in general we found the meat and fish over cooked and dry. And no flavour. Breakfasts were the best, and we enjoyed the Dive In for hot dogs and hamburgers, and there were a few excellent desserts. Otherwise, our food experience was mediocre at best. Mediocre is also a good word to describe the nightly entertainment. Some nights were good, most were either too loud, or simply boring. We have sailed on ships this size and smaller - there really is no excuse. Until about day 9 we were happy with our cabin stewards and their service. Then I noticed that there was mold on the shower curtain. I left a note, assuming they would simply replace the curtain. We returned after a day of sightseeing to a cabin reeking of bleach. The shower curtain sparkled. Later my husband noticed that the royal blue top I had been wearing had bleached out marks on the back. They had used bleach to get rid of the mold, but then didn't rinse it off. I inadvertently bumped into it, and my top was ruined. The hotel manager arrived promptly and explained that beach is never allowed in cabins, period, and that I was entitled to a claim. He would arrange to have the shower curtain replace immediately. Our cabin steward arrived and said he didn't understand the problem, why didn't I just send my top to the laundry? I did get $40 US for my top, which since I bought it in France a couple of years ago, and was my favourite, is irreplaceable. I could likely ramble on longer, but I think you get my point. Overall we had a great time, but we will never sail with Holland America again. Read Less
Sail Date July 2016
I have been on HAL ships 4 or 5 times before including in family groups but have not sailed with HAL in3 or 4 years. Was surprised at the dramatic decline in quality control in all areas - late night snack buffet menu listing two items ... Read More
I have been on HAL ships 4 or 5 times before including in family groups but have not sailed with HAL in3 or 4 years. Was surprised at the dramatic decline in quality control in all areas - late night snack buffet menu listing two items not actually available, 3 carvery items in dinner buffet repeated twice in a 1 week cruise, one random chair in dining room without arms when all neighbouring chairs are armchairs, most of the time no one offered juice and coffee at the table in breakfast buffet, inattentive service in dining room even at 5:30 open seating when the vast majority of tables were empty, typo in daily program referring to answering questions on Taormina when we were in Cartegena, 4 hour walking tour in Cartegena without admission into sites such as Roman Theatre, Forum and submarine when tours from Norwegian Epic can be seen entering sites, cleaning cloth left in bathtub and missed towels a couple of times in cabin, given the disembarkation form for another cabin in error, dining reservation system showing a second person in my room when I was travelling alone, spa giving my room access card to another passenger by mistake. Random errors and gaps in service were occurring on a daily basis. Nothing was a major problem but there simply was not a sense of focus on excellence or quality control. Also the smiles and greeting from every member of staff and crew that one comes to expect in the cruise industry was only sometimes offered. Ship is nice, public areas are well appointed, ship is not crowded, cabins are a good size and cabin bathroom is relatively spacious. Ports were interesting - particularly Motril for Granada to see the Alhambra Palace and gardens, Cartegena and Gibraltar to see the siege tunnels. Collaboration with Microsoft resulted in onboard classes on Windows 10 features which were informative and always over-attended with chairs being added to watch as there were not enough computers for everyone attending and some even just stood. Collaboration with BB King's Blues Club resulted in a great band on board performing in the lounge most evenings and performing a great main stage show one evening. Impressive and hilarious juggler comedian. Ship's lead singers were very good and better than most other ships I have travelled on. All in all an OK experience but far from the standard of excellence that all cruise lines market to the public. Read Less
Sail Date October 2015
I was disappointed to find no guest laundry on the ship. Was on a 32 night cruise, and ships laundry costs very expensive for that amount of time. Loved our verandah suite stateroom. The staff mostly cheerful and attentive. The ships ... Read More
I was disappointed to find no guest laundry on the ship. Was on a 32 night cruise, and ships laundry costs very expensive for that amount of time. Loved our verandah suite stateroom. The staff mostly cheerful and attentive. The ships band was amazing. Singers and dancers pretty good as well. Some of the bought on entertainment Average, one of the comedians was embarrassing. HAL merchandise not of the good quality as has been in past years, and cabin bag now like Shopping bag fabric, not the sturdy thick cotton of the past. Be aware of 15% on top of alcohol and some other purchases. Everything costs. We were surprised at the amount of Children and young adults cruising, probably because of school holidays. Good on you for broadening your horizons. Read Less
Sail Date June 2015
This is an older ship and even though they did remodel , it still needs help ie attention to details. The staff made the boat. Almost all were wonderful . Great smile and attitude . The entertainment was marginal at best. Their shore ... Read More
This is an older ship and even though they did remodel , it still needs help ie attention to details. The staff made the boat. Almost all were wonderful . Great smile and attitude . The entertainment was marginal at best. Their shore excursions are pricey and uninspiring .The problem is with HAL . We booked a 22 day Mediterranean cruise only to find out when we boarded that we were on two 11 day cruises. So after 11 days we had to re purchase spa package and Internet servic. First , I feel that wifi should just be included in the price. The Internet itself was beyond poor and HAL should be embarrassed as a company to charge for such poor service. HAL arrival and departure at the ports was just unacceptable . Especially at key ports like Florence, Rome . You don't actually get to see your itinerary until booked and they have your $$$. But , to dock at these major destinations 90 minute drive into town ( 3hr round trip ) and then depart in the middle of the afternoon is just wrong. Especially Rome where they were scheduled for departure at 4pm but because this was the beginning of a new 11 day cruise , we had to be back at 2:30 for muster station safety check or if we did not attend we would not be allowed on the boat. We had booked and paid for private (2 people) Vatican tour guide which was expensive and just a joke because we had so little time. We did not get to see anything else in Rome with the super early departure. Overall the room stewards and food service staff saved this ship. Read Less
Sail Date May 2015
The iberian intrigue cruise was not as great as we hoped. The first day a passenger had a minor accident and the Captain turned around to Barcelona for eight hour delay. This was the jist of the trip constant delays . On the excursions as ... Read More
The iberian intrigue cruise was not as great as we hoped. The first day a passenger had a minor accident and the Captain turned around to Barcelona for eight hour delay. This was the jist of the trip constant delays . On the excursions as inconsiderate passengers failed to return to the buses. Again holding up departures. Highpoints were stops at Valencia and Cartegena where we could stroll to the sights On our own. OuT of Vigo we took bus to Santiago where a magnifcent lunch at the Parador can dull the pain of the lousy bus service provided. So, we get to Cherbourg in Force 9 winds and get stuck there by weather, missing Belgium stop altoger as a result. Now we had 2 1/2 days at sea to catch up with the excellent beverage package provided. 15 drinks a day can keeo you pretty numb! This was a unique itinerary that allowed us to get to the Normandy Beaches and see Stonehenge and embrace the tomb of the apostle St. James. I would do it again if HA ran it later in year! Read Less
Sail Date April 2015
I will preface my comments by saying that I usually cruise on Celebrity having taken several transatlantic cruises on their ships. I have heard positive comments about Holland America so opted to try them this time. My number one, ... Read More
I will preface my comments by saying that I usually cruise on Celebrity having taken several transatlantic cruises on their ships. I have heard positive comments about Holland America so opted to try them this time. My number one, chief complaint was with the response I received from H-A home office to a request I made as to how rapidly I could disembark in order to catch a train leaving from Barcelona Sants rail station. I was simply told there wasn't any way to be sure of a time. What I learned at the end of the cruise was that one could leave the ship by taking their own luggage and be off the ship immediately after port clearance. It shows a lack of interest or concern on the part of home office staff. I guess they can't be bothered to know the ship routine. On the positive side the ship's staff is definitely superior, courteous, friendly and efficient. The veranda stateroom was clean, the bed comfortable, but lacking in desk space and a decent chair to sit by it. The computer lectures were well done, but a little too basic, but that is understandable. I did learn something and it was worth the time. The best entertainment by far was the two ladies from the Ukraine, the pianist and violinist; Adagio. Considering the fact that their venue was limited in space and sight lines, they were full for every performance. Embarkation and disembarkation was smooth and efficient. On the negative side there was a vibration felt in many places of the ship including the stateroom on occasion, the dining room, the Crow's Nest, the library and many other places. This was noted by almost every guest where the subject was mentioned. Apparently it is not part of the propulsion system as it was present even when docked in port. Obviously this ship needs some repairs. The buffet food was by and large pretty tasty, but the serving system is a mess. People line up at each station, while people walk behind them trying to see the options or read the small print on the cards or just trying to get from station to station. Next to the walking people are tables. Not a very nice place to sit while dining. In the main dining room the food was adequate in taste and portions, but there is a very limited menu and minimal options. The internet service was extremely slow and complicated which in turn makes it expensive. If you make the mistake of not logging out, and that is not obvious if you use your own computer all your time is gone, poof!!! The educational lectures were anything but educational. Nostalgia gets old after a few minutes. Read Less
Sail Date April 2015
Everything started out great. The cabin was very clean and the staff was helpful. All the ports were quiet which was a change from other cruises we have taken, just walk through the cities and enjoy them. The city markets were fun to see. ... Read More
Everything started out great. The cabin was very clean and the staff was helpful. All the ports were quiet which was a change from other cruises we have taken, just walk through the cities and enjoy them. The city markets were fun to see. Those were the good things. The over all quality of Holland America has declined over the past 20 years. They have done away with alot of passenger envolvment. Seems like you are on your own if you don't pay for an experience. The food has had a decline in quality and taste also. Breakfast was the same menu everyday for the 15 days . Lunch not much different. Dinner had the same selections just with a different sauce. After about 8 days there was quite a few people getting sick with what was a respritory problem. The doctors office was full, did not seem to alarm the staff. After a visit to the doctor and minor medication. We continued to get sicker and so did others. Disemberkation was a nightmare. Should not take 2 hours to get off the ship, we asked for help and were told not to worry we would make our flight. Only after complaining again were we helped and made our flight by 1 minute. totally unaccaptable. We waited in line to get in line for 2 hours then another 2 hours at immigration. Holland America needs a board meeting to fix problems. Don't think we will be using them or an affiliate again after 20 years. Read Less
Sail Date October 2014
We are big fans of HAL and were very excited about our first European cruise with the line. First to get the negative out of the way: The staff was very pleasant but you could tell they were understaffed: long lines at the front desk, ... Read More
We are big fans of HAL and were very excited about our first European cruise with the line. First to get the negative out of the way: The staff was very pleasant but you could tell they were understaffed: long lines at the front desk, long hold times when calling guest services, sometimes not having the cabin cleaned until 4PM. Additionally, the ship was tired and worn- the toilet seat in our room was peeling, the robes in the spa were frayed or had holes in them, the sofa in our room was dirty and worn. Oh, and the swimming pool was a murky color, I suspect as a result of all of the small children swimming there. Now for the good, this is the perfect sized ship for easy cruising. The food was good, the atmosphere nice, the people friendly, and the verandah large. The Pinnacle Grill was well worth the expense but I cannot say the same for the "Le Cirque" evening. This was our first trip cruising with our child and she loved "Club HAL". There was never a shortage of activities for her and they kept her busy so mom and dad could enjoy some alone time. Read Less
Sail Date August 2014
Chose this cruise as am not a good sailor & ship docked every day! This meant only nights on board. I found the cabin with balcony to be a life saver!bused the balcony heaps - arriving & departing ports was great to watch. Best ... Read More
Chose this cruise as am not a good sailor & ship docked every day! This meant only nights on board. I found the cabin with balcony to be a life saver!bused the balcony heaps - arriving & departing ports was great to watch. Best exp was sailing into Venice - what a sight viewed from up high on the deckE had 2 days of sailing & were disappointed that there was no on board entertainment. We attended the Windows 8 lessons & that was all on offer! We did our own thing on shore - catching local busses or the hop on/off busses & exploring by ourselves. There was virtually no assistance if you wanted to do yr own stuff on shore. Some folk had dowloaded city info before boarding on their iPads. I will do this for our Baltic tour in June. We are returning to do another HAL - so fingers crossed. Read Less
Sail Date July 2014
Just back from our 42 day Mediterranean cruise. Yes after 117 days (Jan to May 2013) World Cruise in the Amsterdam we were ready for a shorter one! We embarked in Barcelona. It was the fastest embarkation in our 108 cruises. When we ... Read More
Just back from our 42 day Mediterranean cruise. Yes after 117 days (Jan to May 2013) World Cruise in the Amsterdam we were ready for a shorter one! We embarked in Barcelona. It was the fastest embarkation in our 108 cruises. When we arrived in the port we were the only ones in the 4 Star's line. The Rotterdam is not the best ship we have cruised in but it was in better shape than the Amsterdam. The staff, once again the Holland America staff makes you want to come back to their ships. Yes, like the last critic said, the Lido serving personnel had some language difficulties, but they made up for their eagerness to serve you. Even if something you wished was not available in that day's menu they would try to make it for you. The quality decreased a little when Chef Marshall left in mid cruise, but still nothing to complain about. The only negative on all our dining experiences was eating in the Canaletto. We love Italian food after living in that country for a year, unfortunately the Italian food in the Canaletto left us with a poor experience. From the mushy Polenta, to a minestrone soup that was a poor version of bean soup, to overcooked pasta, it was not nice. However the staff, once again went over board with their service. The cabin was what we paid for! The stewards Wayan and Harry outstanding! The last critic mentioned the age group, well compared to our World Cruise, we were surrounded by teenagers! Activities and entertainment- not more or less than the short cruise usual fare. Unfortunately, we booked a 42 day cruise expecting appropriate conferences, but when we realized that the cruise had been sold in 4 sections, we understood that we were going to get the same mayor shows 4 times. Still, the visiting artists were exceptional! The HAL Cats and singer kept us asking for more! Service- after experiencing the staff of the Amsterdam, which was the best in our experience, the staff of the Rotterdam should be happy to be second best! Andy of the MIX was terrific! Ports and shore excursions- we did book the cruise because of the ports it visited and we were not disappointed! Great ports! of course due to obvious reasons our scheduled visits to Tunesia and Egipt were exchanged for visits to Sardinia and repeated visits to Kusadasi and Limassol, Cyprus, plus credits. Except for 2 tours with the ship, which by the way were great, we did the other ports on our own. Now the passengers, it seems Holland America offered a low price in both the first and fourth segments of this 42 day cruise. In the first segment we noticed a large number of Dutch people of all levels of society with on and off episodes of rudeness and loud behavior but that was nothing compared to the people that came into the ship in Athens. Never in our 108 cruises have we been exposed to such obnoxious behavior of such a large group of people. Unfortunately the staff of the ship displayed total indifference. This is hardly the signature of excellence that Holland America prides itself off. This is more on the level of a 7 day Caribbean Cruise with Carnival! It is too bad that the only goal seems to be filling the ship!   Read Less
Sail Date October 2013
The Prinsendam was billed by both the HA rep on the phone and the on board cruise consultant as a high end experience. We were told "It is good that you are travelling on the Noordam first, because you will be spoiled after travelling ... Read More
The Prinsendam was billed by both the HA rep on the phone and the on board cruise consultant as a high end experience. We were told "It is good that you are travelling on the Noordam first, because you will be spoiled after travelling on the Prinsendam." It was quite the reverse because of gaps in food/beverage service, some shortcomings in activities, and the level of ship maintenance (which did improve in the few days just before reaching port). Had we travelled first on the Princendam, I think we would not have been so thrilled with cruising. Our first cruise on the Noordam(our cruise to Italy) was far superior to the cruise back on the Princendam. The Prinsendam staff still provided the hallmark Holland America quality of service in our cabin, laundry, front desk, and table services with their smiling and playful presence and attention to detail. The line cooks went out of their way to provide whatever we wanted, once even though it wasn't on the menu. Loved the sail away parties which they did with flair. But there were missing elements that did not seem to be down to the staff but perhaps ship policy? By contrast, on the Noordam, if we sat on the Lido back pool deck we were immediately asked if we wanted anything and were consistently provided with tea, coffee, water, lemonade and hot chocolate despite no gratuity on these free items (we did provide a tip at the end of the trip. On the Prinsendam, on a virtually vacant deck, there was no offer of service after we declined alcohol. This was a very different experience from the high standard set by the outside Lido service on the Noordam. Our rating is low for this cruise because of this issue and the food hygiene concern noted below. While in deck chairs on the Noordam, a steward occasionally came by with the offer of blankets, it was more of a self serve on the Prinsendam...perhaps with fewer cruisers and staff, this service has been edited. Not a big deal but reflective of the high quality on the Noordam. Of particular concern on the Prinsendam was that for about the last 4-5 days of the cruise, the salads, cheese, appetizers, were left at room temperature when a part in the refrigeration table had apparently failed. Certainly that can happen, but the response should be to set buffet food on ice. Even though we raised the issue, the salads, cheese and appetizers were not kept at food safe temperatures, no checking on food temperature was conducted as we sat there for over an hour when the food was already warm. The cheese sat so long it was drying out and sweating out the fat while appetizers with meat and sea food were room temperature. For short periods, without ice, freshly prepared food would have been ok, but this was an extended time for the cheese to have gone beyond being soft to sweating the fat out (leave some cheese out and watch how long it takes for that to happen). It was a struggling ship already with a nasty cold running through it (no fault of HA and lots of sanitizer being dispensed) so measures to keep the food at the correct temperatures should have been a priority. Also, a bit of concern about keeping food appropriately hot and cold on the Lido deck for the sail away parties. Anything grilled was good but the taco area was iffy at best for both hot and cold as were some of the salads. HA cruising was unquestionably good but we found the Prinsendam over promised at twice the price for a lower level room than on the Noordam. It is essential to pay attention to ensuring a healthy food service on the Prinsendam. Room temperature mayonnaise based salads are neither appetizing nor safe. The pizza was usually dried out...not very fresh at all. Ice cream bar was great. Sorry, other elements of food were good but cannot compensate for a lack of food safety. Entertainment was good but the games offered on deck were not worthy of the HA standard. Love you guys but there are some tweaks needed and I wouldn't take the Prinsendam again, even at a lower price. I'd take the Noordam again in a second. Read Less
Sail Date May 2013
Holland America Line (HAL) prides itself of being a "signature of excellence". That is far from being true in our experience. If I had to grade them, a "C" would be a fair grade. Certainly, you will find high ... Read More
Holland America Line (HAL) prides itself of being a "signature of excellence". That is far from being true in our experience. If I had to grade them, a "C" would be a fair grade. Certainly, you will find high quality food and an attractive international atmosphere, but there're aspects where HAL needs clear improvements, especially during Summer cruises. If you're travelling with children, you may want to consider other alternatives such as Royal Caribbean or NCL (Norwegian). A few examples of why HAL would be a "C" and not an "A+": 1. Hygiene at the swimming-pools: renewing the water of the swimming pools once-a-week in October in a Nordic cruise with senior passengers may be a good procedure. Doing the same in a 2.400 crowded August cruise with 250 children on board seems inadequate. One afternoon, one of the swimming pools had even to be closed due to a hygienic incident (one child pooped in the swimming pool). Chemical treatment of the water is not the solution. Water should be filtered continuously and changed far more often (eg. NCL changes the water everyday). Neither my wife nor myself used the swimming pools during the last 6 days of cruise, once we were informed by Holland personnel about the procedures of changing water in the swimming pools. 2. Service: we experienced very slow service in the main restaurants, Lido and Manhattan. Most evenings it took us more than 1 to have dinner, with waiting times of more than 20 minutes between courses. Even in the Pinnacle restaurant (the most luxurious) we had that waiting time, which was a pity because the food had been excellent. I think that might be due to the fact that the ship navigated with a much higher number of people than the capacity shown in Holland brochures (2.104 passengers according to the brochures vs. 2.400 people in our trip according to the cruise director). This is, around 20% more than in regular trips according to the brochures, when some infrastructures of the ship are designed for a minor number of people. Was the personnel also increased by 20%? It didn't look so. 3. Entertainment/shows: high-quality but lack of variety and with not enough shows family-oriented. If I recall correctly, six of the shows were done by the same group of musicians and dancers (very good, but six times seems too much). Another three were also musical-based shows (piano, and violin). Only one was different (a magician). As a result, our children quit attending the shows the third night of the cruise. Additionally to this, we made a complaint at the front desk about the procedures followed by Holland during the tenders (in Nafplion). First of all, we were surprised that there was a "tender" disembarkation in Nafplion. We reviewed the brochures we had (from our travel agency and the specific of the tour operator), as well as Holland America check-in information and itinerary. None of these documents mentioned the tender at Nafplion. Also, none of the documents mentioned any variation of the disembarkation time depending on the category of the stateroom, nor depending of having contracted or not an excursion with Holland. Quite frankly, we felt discriminated by this procedure. Many other passengers felt the same. We think it would have been easy to make compatible the plans of those passengers with Holland-contracted excursions with the vacations plans of those who travel independently. For example, 4 of the 8 excursions planned by Holland in Nafplion had a 4-hour duration, and they could have been planned in advance for a latter disembarkation. Summing up, we didn't consider acceptable to discriminate passengers on this matter based on the products contracted with Holland. We made a complaint at the front desk about this issue and crossed one e-mail with a HAL representative, until we got no further answer. I guess there're some things difficult to explain... Read Less
Sail Date August 2012
So happy to be back on board one of HAL's ships and the newest of the fleet but very quickly disappointment took over. We were allocated our Spa Stateroom which we felt was more like a Best Western Hotel room with a view/balcony. The ... Read More
So happy to be back on board one of HAL's ships and the newest of the fleet but very quickly disappointment took over. We were allocated our Spa Stateroom which we felt was more like a Best Western Hotel room with a view/balcony. The decor was drab with the most hideous lighting which you could not make intimate or cosy and the carpet was dreadful. It was brown and dirty. The lack of outside seating areas on this ship was our biggest gripe. You could either sleep with your neighbour on one of the loungers by the pool (you can not put your hand between each one!) - or take a lounger to and upper deck and sit by the one of extractor fans. There are not many people in these areas not surprising as you have to shout to be heard, that is if you have not been overcome by the heat expelled from them. I would also add that the pools are small. This ship is designed and built for cold climates - without a doubt. Alaska or Antartica, somewhere you do not spend much time outdoors - or sitting around. In the Med where you want to be outside, you are crammed into small spaces. The cabanas took up valuable space and during 12 nights we only noticed 2 being used on a couple of occasions. In addition there was a basketball type of area which was used of an evening by the crew and whilst they do need their own space, more could have been made of it. A big thing was made about the friendliness of the crew - really??? Over a 12 day period, we were elbowed by crew as we were getting on coaches - on more than one occasion, snubbed by staff outside of the cabin/formal dining room and had a door flung open in our face with no apology whatsoever. If it had been a one off I would not have made a comment but it was constant - everyday. Our last evening in the Silk Den with friends, the bar tender (Boosie - quite apt for a barman) who on a previous occasion had introduced himself and seemed quite jolly (although more like someone out of James Bond - and not a goody!) was ignorant, hostile and blatantly ignored me - even when I asked him if he was alright, he stared into space and nothing. I wanted to report him to the front desk but decided against it but how I wish I had. Laundry - oh yes, we had 4 t.shirts cleaned and pressed? Pressed - they came back wrecked. I had to throw one away, another had a whole in the sleeve, the next had a pull and the 4th one had a pink colour running through it when it was beige! They were also creased. Total waste of money. Overall, our experience was nice. We rose above the Best Western cabin, the moody staff and bathed our bruises from being elbowed by the crew but we would not use this ship again and perhaps would revert to one of the other cruise companies we have used in favour of HAL. Try it for yourself, you might have a better experience. Read Less
Sail Date September 2011
Having been with Celebrity twice and Royal Caribbean I chose a 7 day cruise with Holland America having been told of their five star standards we didn't  particularly get off to a good start as we had an overnight at Barcelona and ... Read More
Having been with Celebrity twice and Royal Caribbean I chose a 7 day cruise with Holland America having been told of their five star standards we didn't  particularly get off to a good start as we had an overnight at Barcelona and was left waiting for our shuttle bus (Aero City Shuttle) which was not only late but uncomfortably hot (air-con not working) not any fault of HAL as we booked as a package with a Internet Travel company anyway we finally got on the Nieuw Amsterdam around 1 pm on Sunday I Will have to say a very nice ship we had an inside cabin which was nice and spacey it has 2 pools 1 for adults very well laid out plenty of Sun loungers The main Restaurant The Manhattan has two floors we had the as you like dining option - I will warn you i read a review on here which was a lot of help it gets very crowded around 8 pm and you could be waiting for a table for up to 45 mins we booked in most nights around 7 which was ok and we dined with different people which was nice no complaints there the food was excellent as I had read and the service was ok as well which leads me to the title No Wow factor the entertainment was very average Cantare a four man (opera -Il Divo style) was average to say the least and appeared in 3 of the other shows I watched is that all they had ? As for the other show it was embarrassing didn't stay for the last night singer so cant pass an opinion The other Bars seemed dead after 11 pm the best group on the ship (Neptune Lounge) packed up at 11.30 and Rachel and the Hal cats the less said the better also the Casino was small only 1 Roulette wheel which was crowded with 6 people round it and very little activities during the day going on the Cruise Director Jon has got an easy life !! cant fault the Stateroom attendant or the cleanliness of the Ship just cant find a reason to go back to HAL after going on the Eclipse (Celebrity) . Read Less
Sail Date August 2011
My wife and I were on the July 15 sailing from Barcelona. The pick up from the airport was normal with no issues. After that it was up and down. As stated in other reviews the serving size in the buffet was small, however the staff freely ... Read More
My wife and I were on the July 15 sailing from Barcelona. The pick up from the airport was normal with no issues. After that it was up and down. As stated in other reviews the serving size in the buffet was small, however the staff freely added more when requested. In fact there was one young lady at breakfast that just put extra on after the first couple of days of seeing me. I was extremely disappointed with table service in the buffet. I have never been on a cruise where the staff had to be told to pick up used plates. It appears that management was more concerned with selling bottled water than keeping tables clean and available. Service in the main dining room was spotty as best. We had open seating and only had one waiter that performed as expected. We had to ask for refills on ice tea and water. I had a steak on surf & turf night that they got right, but they never got the steak right on the three nights my wife ordered. What they did to fish can't even be described. Other ship have venues where food is available 24/7 with out having to call room service. I was surprised that there was no available food service during all the daylight hours. Service in the dining areas can be easily improved with better training and raising expectations. Hopefully they really read the on-board reviews from the passengers. Our cabin steward was excellent, we gave him a little extra at the end of the trip. The transfer to the Venice airport was relatively smooth I felt ripped off by the price when I saw how close it was. No tips to the driver at those prices. The ship it self was nicely laid out and my wife really liked the decor. Will I sail Holland again? Not sure. I will absolutely pay closer attention to passenger reviews. Read Less
Sail Date July 2011
First time on HAL was dissappointed. It was out first time on HAL and 3th cruise overall. Embarkation was smooth and easy. We were on board by noon. We immediately went to the Lido for lunch. My grilled Reuben sandwich was cold inside. ... Read More
First time on HAL was dissappointed. It was out first time on HAL and 3th cruise overall. Embarkation was smooth and easy. We were on board by noon. We immediately went to the Lido for lunch. My grilled Reuben sandwich was cold inside. Food was average. The deserts were poor and plain. We had early dining. The menu choices were nothing special and the food quality was average. Food in the Lido never improved. Subsequent grilled sandwiches were cold in the middle. The made to order omelets were very good but limited tin choices for ingredients. Even pancakes were slow in coming. I did like the fresh squeezed orange juice. Dining options outside regular meal times were limited. Only the pizza station was open late. The burger grill was not even open for all dinners. Our room steward did a good job keeping the room clean but unlike other cruises we never got to know him. The art work in the room should be burned. It bordered on obscene. I did like that our cabin had a bath tub instead of the usual micro shower. Entertainment was mixed. . The Eurodam Singers and Dancers were very poor. The dancing was good but all the music and singing was pre-recorded with them lip syncing. It was so obvious that the piano kept playing while they were changing players. in the piano bar was fun and very good. The public rooms on the ship were plain and signage as to which side of the ship you were on was almost non existent. Bottom line: I'm sticking with Princess. Read Less
Sail Date May 2011
The time we were in ports and excursions,we didn't seem to mind that this ship is small to our liking.But as time went on,specially on the Transatlantic crossing,did we notice that this ship didn't have that wow factor.Code Red ... Read More
The time we were in ports and excursions,we didn't seem to mind that this ship is small to our liking.But as time went on,specially on the Transatlantic crossing,did we notice that this ship didn't have that wow factor.Code Red was in effect for many of the remaining days that we were on ship.We were afraid to touch anything,and so it was to our utmost surprise,while we were having dinner in the main dinning room(Manhattan),3 crew members came in with masks,tanks,gloves,and started to spray right in front of us.Needless to say we didn't finish our dinner.That was handled so wrong!Very bad! The design of the Manhattan Dinning room, and color, red all over, is blinding red. There are too many bars,empty most of the time.Not one area for specialty coffee and small pastries for an afternoon break.The main dinning room offer the 3 pm tea,which was a disaster in presentation and service.So uncomfortable being there.Had to ask for everything. The Crows Nest has a pretty setting and view with comfortable chairs.Also not done right.There is a take out paper cup coffee shop so in bad taste.The service was almost like I was disturbing the person behind the counter.The computer area next to it ,such a waste.One can hardly go on line,and it cost so much.Don't bother to go,save your money. The pool area Sea-view in the back of the ship is so not comfortable.Smoking allowed on one side ,but smoke travels,and the pool is not nice looking at all. The center pool which has a sliding roof,that can be open or closed is so stuffy,one can hardly breathe there!I found one place on Deck 3,the walking promenade that I could sit and read,weather permitting. The inside of the ship was always in very cold temperatures.The captain makes too many announcements. Dinner on the Tamarind Restaurant(Pan-Asian) was very good.The design of the room and the Silk Den is in good taste. The Pinnacle Grill was not as good.My dinner was cold.The service was pleasant. The Casino is small,friendly staff,but again the smoking allowed does not fare well with us. The shows are just OK.Very distracting to see the singers wearing this horrible wigs,so fake.It takes away so much the sights for a well done show. Our cabin on deck 5,was comfortable.The service was excellent.Santos and Mahmud did a great job.My only gripes is again the design of the lighting in the cabin.Why only one light far from the closet.Only one light very near the door.Had to use my small flashlight to see inside the closet.Many nights we heard a loud banging noise.Couldn't figure it out why people were banging doors,but that was not the case. Over all.one cannot help comparing cruises.This one was not a good one Read Less
Sail Date October 2010
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