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7 Helpful Votes
Sail Date: August 2017
I wanted to experience ports in the Mediterranean and this cruise offered the ones I wanted to see. The ship after being updated is very nice. My cabin was a guarantee balcony 5120 that was very nice. It was midship which turned out to ... Read More
I wanted to experience ports in the Mediterranean and this cruise offered the ones I wanted to see. The ship after being updated is very nice. My cabin was a guarantee balcony 5120 that was very nice. It was midship which turned out to be great when we had a very rough sea day. Holland America diverted the cruise from Calvi to Ajaccio due to the fact that using tenders would have been dangerous for both passengers and crew. It turned out to be a much more enjoyable port than Calvi. Dining was very good. There were only two nights when I ate in the Lido based on looking at the main dining room menu and not finding anything to my liking. As always, the HAL crew was very good. Cabin stewards and dining stewards were all friendly and attentive to needs. I only used one excursion from the ship. Private providers for three others based on price, group size, and activities. I remain disappointed that Holland no longer has libraries on their ships. The old Crow's Nest area now seems to be a wasteland. It used to be a wonderful place to spend time, especially on sea days. Read Less
1 Helpful Vote
Sail Date: June 2017
Great service from cabin attendants Spotty service quality in Lido Food LIdo boring Every-night some type of overcooked steak, dry chicken 4 types of potatoes and rice. The most unusual choice of vegetables. No sugar added ice ... Read More
Great service from cabin attendants Spotty service quality in Lido Food LIdo boring Every-night some type of overcooked steak, dry chicken 4 types of potatoes and rice. The most unusual choice of vegetables. No sugar added ice cream choice VERY limited to 9 nights of butter pecan and two of amaretto rarely seen chocolate or vanilla no sugar added ice cream. Cheese cake is so dry every night you could have used it as an anchor. Entertainment--Except for BB King All Stars the show entertainment left much to be desired. I fact we walked out of the productions shows because they were so bad. Ports were good. Able to DIY -Charged for shuttle to city center, Didn't use their overpriced shore excursions. Found private tours at half the price. Will we sail again on HAL NO, in fact we are selling our stock because the quality of HAL the past two cruise has been so bad. Read Less
2 Helpful Votes
Sail Date: June 2017
We did the 36 day cruise commencing in Barcelona on June 16. We took in some great ports of call especially in Croatia,Albania,Monte Negro and Slovenia. Our cabin was spacious although somewhat noisy at night till about 11.30pm All ... Read More
We did the 36 day cruise commencing in Barcelona on June 16. We took in some great ports of call especially in Croatia,Albania,Monte Negro and Slovenia. Our cabin was spacious although somewhat noisy at night till about 11.30pm All amenities on Westerdam were excellent. Food was great in the main dining room and Lido. Airconditioning in the Crows nest was generally very cold. We didn't like the changes to the Crows Nest as on a previous cruise on the Eurodam we found this area to be the "social" center of the ship especially around happy hour. Overall though a very good cruise. We did several small group tours that we had organised ourselves as we find small groups (up to 6) being a lot better when touring. Also we were able to get to some pretty impressive places that are not generally on the "tourist" map. Overall small group really are better when touring from the ship Read Less
10 Helpful Votes
Sail Date: June 2017
The cruise included visits to a wide range of attractive ports in the Western Mediterranean. From Barcelona, the Westerdam stopped in Cádiz, Málaga, Gibraltar, Alicante, Palma de Mallorca, Calvi, Toulon, Monaco, Livorno ... Read More
The cruise included visits to a wide range of attractive ports in the Western Mediterranean. From Barcelona, the Westerdam stopped in Cádiz, Málaga, Gibraltar, Alicante, Palma de Mallorca, Calvi, Toulon, Monaco, Livorno (Florence), and Civitavecchia (Rome). The ship's staff and crew were excellent, food venues were good, entertainment was entertaining, and the experience was generally fun. My lowish rating for the cruise is based on a seeming problem with norovirus throughout the ship (my wife and I both got sick), the lack of exceptionalism in the Pinnacle Grill (they ran out of anchoveys and berries the night we ate there), and the insensitivity of the customer service desk (a shirt ruined by the shop's laundry was not addressed and they either dawdled when asked to get us medical help or bum-rushed us off the ship--lepers of their creation). The Dining Room, Lido, and Canaletto were fine. The Internet program only used PC products; Apple users were neglected. More could have been done with their cooking and wine-tasting programs. The cruise was definitely worthwhile and the ship's crew was mostly outstanding (stewards, servers, cleaning crews, etc.). I think the health concerns caused the pall that prevented me from rating the ship more highly. Read Less
16 Helpful Votes
Sail Date: June 2017
We wanted a cruise that visited the ports of Venice, Dubrovnik and Barcelona and this one fit the bill. The ship was disappointing - we sailed on the Royal Princess last year and that was a far superior experience in every sense. The ... Read More
We wanted a cruise that visited the ports of Venice, Dubrovnik and Barcelona and this one fit the bill. The ship was disappointing - we sailed on the Royal Princess last year and that was a far superior experience in every sense. The onboard experience was dull and uninspiring from the shops to the entertainment and the food. The excursions that we organized externally were great and the people that we met lovely. There was a norovirus outbreak and a lot of the passengers were affected and I was one of them. I felt that the ship gave lip service to the sanitization or perhaps it was just our sanitation crew.I had to ask them the wipe down the tables etc which was done half heartedly. I did not see the cleaning of the lifts and public stair rails and doors like the Princess staff did regularly. The food was boring with little change to the menu for the 24 days. I have never had chicken cooked so badly I tried it a few times but it was like chewing cardboard. We tried to have breakfast on the aft deck a few mornings but this was overtaken by smokers. We had issues with our cabin airconditioning 4 times and we even tried to sleep on the balcony to get away from the roaring noise of it. The toilet over flowed twice. The fridge did not work but they were insisting that it did - I had to ask them to bring a thermometer in to prove it to them that 55 degrees was not cool enough. The only saving grace with the ship was the staff they were lovely, courteous and friendly. We did receive 2 x $100 beverage vouchers which was a nice gesture but I would much rather have had peace and quiet and been able to sleep. Read Less
1 Helpful Vote
Sail Date: June 2017
We cruised from Barcelona to Rome, June 16-28 and were pleased by most of what the Westerdam had to offer. But the food was a bummer. We are vegetarian, which limited the choice somewhat but even the choices with this limitation were ... Read More
We cruised from Barcelona to Rome, June 16-28 and were pleased by most of what the Westerdam had to offer. But the food was a bummer. We are vegetarian, which limited the choice somewhat but even the choices with this limitation were few. Aside from pure salad, it was hard to find plain food. Everything was loaded with cream, heavy cream. Also, we found out that there is a vegetarian menu only 4 days into the cruise! And the choices there were not great. Other than that, we had a fine time. The cabin was excellent, the staff was amazingly courteous, the entertainment was varied enough to serve everyone, at least part of the time. The ports of call were pleasant enough - we usually walked around with local directories in hand (we don't like tours with 20 to 50 people - they are unwieldy). We will cruise again, but not on the Westerdam or HAL, unless we know that their menus have been improved. Read Less
11 Helpful Votes
Sail Date: June 2017
Great ports of call but many days lost to illness. I have cruised eight previous times and this is the first time I have ever been sick. That being said---MANY guests were very ill on this cruise. My cabin attendant did an excellent job ... Read More
Great ports of call but many days lost to illness. I have cruised eight previous times and this is the first time I have ever been sick. That being said---MANY guests were very ill on this cruise. My cabin attendant did an excellent job cleaning my stateroom but I never saw banisters, lounges or elevators being cleaned. Horrible meal at the "Pinnacle". No anchovies for the Cesar Salad and no fresh berries. The wait staff said that this was to be expected "at the end" of the cruise. Really? There were three more sailing days left. Was the upcharge expected? The fish was overcooked and the steak was below average. The food quality at HAL is diminished. The coffee is horrible. The wine list is really pitiful. No water onboard the day of desembarkation. I wonder how those guests who remained onboard were expected to wash their hands? Princess Cruise Line is far superior in food quality and Guest Services to HAL. Read Less
11 Helpful Votes
Sail Date: April 2017
Had a great time in the Mediterranean on the Rotterdam. This is our 4th Holland America cruise and 2nd on the Rotterdam. Embarkation and disembarkation have always gone smoothly. Employees are very good at their jobs. We enjoy HAL ... Read More
Had a great time in the Mediterranean on the Rotterdam. This is our 4th Holland America cruise and 2nd on the Rotterdam. Embarkation and disembarkation have always gone smoothly. Employees are very good at their jobs. We enjoy HAL ships as they are not the "Super" Cruisers out their today. Our cruise had 1316 guests on board. We were on the Lower Promenade and had the walking track outside our door. We could not hear anyone in the halls or on the track with the sliding door closed. If we had a shore excursion day we had room service breakfast. They always delivered during the time slot we chose. We at mostly at the Lido Buffet for lunches if we were on the ship. We also ate mostly at the Lido Buffet for dinners. Many cruisers ate in the Main Dining room. It depends if you cruise for the fancier food or if, like us, we eat pretty regular food and we cruise more for the relaxation and visiting ports. Whatever you choose, you won't be disappointed. Our one night at the Canelletto (Italian restaurant) was excellent and we never ate at the Pinnacle Grill. We have a dinner booked there for our next cruise. We did not do Gala nights but some friends said they had a good time. The entertainment was great every night. The Rotterdam Singers and Dancers were exceptional. We saw some of the same group on our Australian/New Zealand cruise and it was great to see them again. (Both cruises were same ship) One set of guest dancers were fantastic and amazing how they didn't lose their footing on our one evening of rocking. I think we only missed one night and we were pretty tired from shore excursion that day. Having mostly been on HAL ships I can say their service is excellent. I can't compare it to other ships if I haven't sailed on another for over 20 years. We have never been disappointed. All employees are great. Rooms: Always clean. These stewards are very stealthy. In and out while you are gone. Ship could use some upgrades but the rooms are very clean. Ours had a sliding glass door to the outside deck with 2 recliner chairs reserved for us. We had more than enough storage room for our 16 day cruise and we had some clothes we'd never worn. Ship has 3 sets of washer/dryers. $2 wash $1 dry (Uses US quarters) It has it's own soap built in.(Ocean friendly) They also have a laundry service for a higher cost but if you don't want to spend your time in a laundry room it may be worth it to you. Activities: Lots of activities if you stay on the ship in port. Depends on what you like. Great exercise gym. . They had church services, bingo, card playing, poker tourney, art auctions, computer classes, camera classes, Tea, clothing & jewelry sales, and of course spa specials. Daily movies in the theater were current movies. DVDs for room were older but lots for your selection. My one "negative" would be shore excursions. It may be this way on every cruise line. We found the excursions a little pricey and very short. This cruise we became firm believers in Cruise Critic and booked a lot of private tours. On HAL, we enjoyed the Stonehenge Salisbury tour. The Lucca/Pisa was way too short and we don't feel we had the full tour promised. We did do the ridiculously priced 10 hour tour to Paris. We knew going in that it was a 3 hour drive BOTH ways. Only 4 hours in Paris. There was an English/French speaking lady on the bus who stopped at every row on the bus. She asked where you were going, gave you a map with specific directions, gave us subway tickets (we didn't use), told you if your plans were too much for 4 hours, a lot of great advice. We drove past some of the big interest areas and then they parked the bus with very specific time to find your way back. She also would mark it on your map if needed. Three of us chose the Hop on Hop Off bus and sat on the top the whole way around. It came about a block away from the drop off point. It takes 1 1/2 hours for a loop. However Paris traffic is outrageous so it took longer, a few detours, and we only had about 40 minutes left over. We saw so much for the quick trip. Some people actually made it to one museum or site. If you go to a museum make sure you pre-buy skip the line tickets. Lines are soooo long. We say this was a great tour as we went into it KNOWING we weren't going INTO anything and didn't plan on any shopping. I saw "Paris Monuments" and that was my goal. Some day I will go back when I can spend about 2 weeks there. Ports: We were happy with all selections of ports. Sometimes you have to look past the port and research what is nearby. It was a great European tour. Read Less
Sail Date: November 2016
Was looking for a crossing where we could play bridge, and see some Spanish ports. The Eurodam was very nice. We had stopped going on HAL for several years because of mediocre food and numbers passengers with walkers. We found the food ... Read More
Was looking for a crossing where we could play bridge, and see some Spanish ports. The Eurodam was very nice. We had stopped going on HAL for several years because of mediocre food and numbers passengers with walkers. We found the food to be excellent, except for the alternate restaurants. The Asian one was very good, but the ultra gourmet restaurant, De Librije, was a joke! Presentation was awesome, but food was poor. We are avid about trying gourmet restaurants, has have eaten at some of the best restaurants in the US. This restaurant needs to be changed to serving something edible. A total waste of money... Entertainment was very good. Service excellent. Very stable ride. Holland America has changed it policy regarding bridge lessons and bridge experts onboard. They will only offer this on a 30 day or longer cruise. If you cruise 28 days, or combine two long cruises, you will not have this on the schedule. Very disappointing, especially on a crossing where there are so few ports. I hope HAL reexamines this policy. Read Less
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