"We chose this cruise on the basis of previous happy cruises with HAL, a total of some eighty (80) days on Volendam x 2 , Westerdam and Konigsdam. The service, entertainment, and especially the food on those cruises..."Read More
1-10 of 10 Holland America Line Australia & New Zealand Cruise Reviews
This was my first cruise with Holland America Line and must say a very disappointing experience in comparison to other companies.
Oosterdam ship is aging, and unfortunately this is not balanced with the service which I would quote as very poor for a cruise experience.
Thanksfully, you'll find some friendly staff onboard, but overall the level of service is poor. Staff reflect a low level of ...
Our experience was so bad, we disembarked in wellington after 4 days of the cruise.
It was a floating nursing home and everything about the ship and it's itinerary of entertainment reflected that.
The real 'rub of salt in the wounds' came with the reply from Holland America:
Thank you for the email regarding your ms Volendam . We truly appreciate the valuable feedback you have provided ...