12 years ago we started our first cruise with this line (to Norway) and we loved it , after few cruises with other lines we decided to go back to Holland America , because of our first good experience with them. This time we were unpleasantly surprised that for 12 years the standards have dropped significantly , instead of improving. On the first minute of the cruise we were very disappointed to ...
Cruising is a game of expectations as with most things in life. Having previously sailed on freestyle ships, that are often looked down on, we expected a little more from our first Holland America experience. So this review is more related to how we were disillusioned with “traditional old school” cruising.
Embarkation in Hong Kong. Not a drop of water or morsel of a snack for guests waiting ...
our 2 week Indonesian explorer was disappointing. some issues we experienced:
- the airco of our cabin (incl the complete corridor incl our neighbours) was not cool enough. esp. at night the cabin temperature was way too hot. we woke up in the middle of night sweating. HAL did inroom measurements and acknowledged that it was up to appr. 20% higher than it should be (24 degrees vs 20 degrees). ...
To resume pre-Covid travel, we decided to take up an attractive 2 week fly/cruise package departing Singapore. Having previously sailed on Cunard and Celebrity we sought out a different cruise line,HAL, which was scheduled to visit approx 6 interesting Asian ports. This proved to be a huge mistake.
Amongst the few positive aspects of the line's Westerdam ship is it quirky, modern art deco ...
We (my wife and I, (a retired couple) chose this cruise as there was good deal on offer including 2 nights in Singapore and return flights (we live in Sydney). We were also keen to try Holland America.
The ship was a bit smaller than we are used to with limited entertainment options. The food in the main dining room and Lido was average at best. We ate in the Pinnacle twice and it was excellent ...
We have always dreamed of an aft cabin got one one the ship. At first glance we were very disappointed because if was so small, old, and dreary but at least we had an aft view but the veranda was filthy, covered in soot. I asked the cabin attendant if it could be swept at least but he said they don't clean it. Although the view was beautiful I could not sit there because of the filth. I would have ...
I picked this cruise for the brilliant itinerary - the ports were the best part of the trip.There is absolutely NO Wow factor to this ancient ship.Embarkation went smoothly(mainly because I,d done it on line before leaving home),the welcome aboard was non-existent.Cabins not ready so battled to find our way around,no staff to point us in the right direction.All decor & public areas are very drab & ...
Took the 14 day leg on the HAL Westerdam from Hong Kong to Singapore chosen due to a great itinerary.
My first ever cruise and I had been told by my companion, a seasoned cruiser, to expect entertainment, activites, music on deck and shows galore. Sadly this was not the case on the Westerdam and the HAL entertainment was very disappointing. Sea days were quiet with very few activities. Those ...
We chose this cruise primarily to visit Japan at a specific time of year.Now regretting choice of cruise line.READ on what to find out what you can expect.
PROS.
First of all the ship is clean although ageing.
The signature suite we had was clean and comfortable although its furnishings were dated ,the sofa bed was also past its best.
Crew and staff generally ok no problems.
CONS ...
I only awarded two points to Westerdam on the 31-day cruise because what little they did well should be expected on a cruise ship of their category, there were many things wrongly done and mishandled by their officers and after many passengers complained in an consistent manner, They tried to improve absolutely nothing. Other passengers claimed that these problems arise from previous cruises in ...