Sailed on Holland America four other times. Never on prior cruises was I told we are sorry but we out out of that. On this cruise we were told sorry we are out of diet caffeine free coke White Wines, Beers, Teas, Ice Creams, Limes, wafers for Ice Cream. I didn't pay all my money not to have the ship properly provisioned my table mates had the same problems and felt the same way, this made the ...
This cruise was a big let down in almost every area. The food in the lido cafeteria was extremely poor. The food was tasteless and always cold. The service was slow with long lines. The dining room was just as bad. It took us 2 hours for a simple meal and dessert.
We ordered wine and an appetizer and never received the wine until the dessert arrived.
There was not much variety of ...
My wife and I have been HAL mariners for 9 years, taking an average of two cruises per year. For the last 3 years we have noticed a steep decline in overall service and are seriously considering cutting all ties with HAL.
Our last cruise to Hawaii on the Eurodam, was a final confirmation of declining service. The entertainment such as the country kitchen, had only a half dozen new shows for ...
The good - Our room stewards, our waiter and wine steward and most of the folks in the Lido especially Jen and "the Sandman." The cleanest of all 4 ships we have sailed on with HAL -and the crew was the fussiest about it especially in the LIDO.
The best - cruise director Bruce, the Captain, Luisa in Guest services. Jim and Charles were 2 of the best lecturers we have encountered cruising ...
We love doing the Alaska trip, it is very easy for us coming from Vancouver Island. This trip makes the 4th time we have done this route and we will do it again, next time we will probably do a southbound run. Each time we have done something slightly different: change in port Skagway to Sitka, change in glacier, Glacier Bay, Hubbard Glacier and Tracy Arm/Endicott.
Embarkation took about an ...
We chose this sailing specifically to see Glacier Bay.
At our first stop In Juneau it was pouring rain, we went on an excursion to Mendenhall glacier the bus was 1 hour overdue on picking us up to return to the ship, my parents, my wife and myself were soaked to the bone and freezing (mom 84yrs,dad 91yrs),they gave us a 40% discount!!. My dad's knees and hips were shot as a result for the rest ...
Meals were good, although some of the restaurants were extra, but we weren't told until the end when they asked for the room card. Poor communication.
We don't mind paying for drinks (alcohol), but coffee?
Daily hotel charge (tip fee) seemed high at $13.50US per day per person. Pay the staff more! Have it included in the price of the cruise. We always tip the staff and we did this trip, ...
my husband has been wanting to sail to Alaska for years and we have been on at least 15 cruises so I finally gave in and I'm glad I did. Alaska was amazing however I will never sail Holland American again. the service was horrible. the staff was so unhappy and they showed it, I did have e good dining room server and one server in the casino that was nice but honestly that was it. I was shocked ...
We picked this cruise because we were sailing on the Rotterdam and thought we were getting a good deal booking while sailing. We actually found out that people who booked through and 1st time sailings on HAL got a lot more perks than we did.
Having sailed 5 or 6 times before on HAL, we were shocked and disappointed by the food, the lack of entertainment and many amenities that once were ...
Drab ship and dated. We were only three nights on the ship as it was the gateway to an amazing tour of the Yukon and Alaska.
Three days was more than enough. There was only one electrical outlet in our suite and it was placed between the mirror and the desk so we could not place our own power bar on it. These days people have electronic devices CPAP‘s and other things that need to be plugged ...