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Sail Date: May 2018
The stateroom had a small we could not get rid off...finally found mold on shower curtain. Mirrors in staterooms were old and needed replacing. Dirt in corners remained throughout cruise. They were no activities for young ... Read More
The stateroom had a small we could not get rid off...finally found mold on shower curtain. Mirrors in staterooms were old and needed replacing. Dirt in corners remained throughout cruise. They were no activities for young adults..everything geared toward old retired crowd. All talks and presentaions geared to selling instead of onformation. Tv in state rooms did not work well....they were ancient. Service last night in main dining room was terrible..rest of time was good. Service in upscale restaurants and the value of food was worse than on lido deck and main dining room. All activities geared toward geriatric population. My young adult son's were bored to tears. Although the naturalist on board was great. We enjoyed his presentations. The shore excursions were either terrific...or horrid. Avoid the Duck tours. The glacier tour was great and going through Glacier park made it all worth. We had 3 in cabin...and all promotions wr re only for two leaving one of us out. Read Less
Sail Date: May 2018
I chose this cruise because it was the only cruise to go to glacier bay. I felt the ship was classic. Perfect size to not get lost and interact with others. Our cabin and bathroom was larger than other ships. The specialty dining in ... Read More
I chose this cruise because it was the only cruise to go to glacier bay. I felt the ship was classic. Perfect size to not get lost and interact with others. Our cabin and bathroom was larger than other ships. The specialty dining in pinnacle and the Italian were extraordinary. The dining room and vista lounge food was very good and service excellent. We had a beverage package which was good but wine choices were limited. The entertainment in the B.B. king lounge was the best talent ever. We went to every show every night. The other shows were mediocre. The comedian was funny but the ship performance was boring. A bit of variety in the dance would have made it a bit better. The excursions were ok and ports terrific. I traveled with r couples of family and friends. There were a few children on the ship but cloud was older which was what I liked. The test kitchen was a great contribution to the cruise. Read Less
1 Helpful Vote
Sail Date: May 2018
We were with Our mom and dad on this cruise. Our rooms were nice but not The best. The staff was great. The service if we needed anything was great. The food was OK, just OK. They set times for breakfast, lunch and dinner. This included ... Read More
We were with Our mom and dad on this cruise. Our rooms were nice but not The best. The staff was great. The service if we needed anything was great. The food was OK, just OK. They set times for breakfast, lunch and dinner. This included the buffet. If you wanted anything after the times you had to order off room service and that was limited. We watched one show and it was pretty good. The boat had some music, but not a lot. This Is NOT A PARTY BOAT by any means. No games either. Oh there was bingo. We did have on board movies in our rooms and trust me we watched them. The staff in the bar by the casino was great. The bar staff and the staff that cleaned our room was the best part of the ship. We loved the ports that we were at. We visited Juneau, Sitka, Ketchika and Canada. The places were pure beauty. We visited Glacier Bay. This was amazing also. I would love to cruise here again, but not on this cruise line Read Less
1 Helpful Vote
Sail Date: May 2018
I chose this particular cruise since it went to Sitka and not many other lines go there. My family and I have been on 13 other cruises on various lines. Our ages are from 60 to 27. This was our first cruise on Holland and our first to ... Read More
I chose this particular cruise since it went to Sitka and not many other lines go there. My family and I have been on 13 other cruises on various lines. Our ages are from 60 to 27. This was our first cruise on Holland and our first to Alaska. Embarkation and disembarkation were a breeze. We had a signature suite and it was easily the nicest suite we have ever had. The ship itself was very classy; however, I found all inside areas to be dark and dreary. The food was horrible, both in the dining room and the buffet. Tasteless. Best food was the pizza and hamburgers/hotdogs. Buffet was worse than any buffet I have been to on land and deserts were a joke. Almost every desert had prunes, figs or raisins or was a pudding of some sort. You can tell the age group the line caters to. Other than the BB King group, the entertainment was also pretty bad. Very little activities in the evening and if there wasn't such beauty to be seen in the Alaskan inside passage, we would have been bored. Crew seemed exhausted and service was very spotty. In summary, I would not chose Holland America again. Just was not the line for me or my family. Read Less
2 Helpful Votes
Sail Date: May 2018
Hope you will find this information helpful in planning your Alaska visit. This was our (wife and self)14th cruise over many years, with 5 cruise lines, and yes we did enjoy it despite some rocky seas on Sunday while in the open ocean ... Read More
Hope you will find this information helpful in planning your Alaska visit. This was our (wife and self)14th cruise over many years, with 5 cruise lines, and yes we did enjoy it despite some rocky seas on Sunday while in the open ocean prior to entering protected waters near Juneau. If you are prone to seasickness I would suggest departing from Vancouver via the "inside passage". We flew in from Florida one day prior to the cruise. Took a Taki Cab to Motif Hotel in downtown Seattle and the fee was $48 + tip. Cab from hotel to Pier 91 on Saturday morning was $18 + tip. Motif is excellently located just 5 easy walking blocks from Pikes Market and the hotel s super clean with a nice glass of complementary Wine in the lobby following check-in. Castle and Elephant Restaurant is located at the base of the hotel which made for a convenient place for dinner. Directly across the street is the Specialty Bakery and Cafe for Breakfast, etc. All stores are very close for easy walking. Embarkation was the best experienced to date...hats off to Port of Seattle and its smiling staff. Holland America also had its act together at check in. We arrived at port at 11:35 AM and were aboard by Noon and immediately directed to the cabin. Ships staff seem happy the entire cruise. Disappointed that staff did not push hand sanitizing prior to and anywhere else on the ship. Although, restrooms have a sign "please use towel to open restroom doors when leaving". Especially enjoyed the Observation Lounge (crows nest) and Coffee Cafe on the 11th deck. Beautifully appointed with new furnishings and carpet. Ship was in a 10 day drydock before heading to Alaska and I believe the public area carpets were mostly replaced. In Juneau, with a light rain, we took the ships shuttle bus ($45) reserved to Mendenhall Glacier and Nugget Falls. We walked to the falls and back which took about 20 minutes each way...don't you miss this great opportunity. Then visit the visitor center which has a nice movie and convenient restrooms in the building. The $5 entry fee is included in the Shuttle cost. Shuttle time was 3.5 hours round trip with about 30 minutes travel to and from the ship. Driver provided much information on both legs of the trip. Glacier Bay was magnificent on a mostly sunny day. Saw quite a bit of calving of the Margerie Glacier and the ship was maneuvered much closer to the glacier than expected. Thank you Captain. In Sitka, a shuttle to town is provided from the pier which is about 5 miles from town. Weather was clear. We visited the Russian Bishop House (no fee) and very interesting. Run by the National Park Service and very close to the shuttle exit point. Also visited the Sheldon Jackson Museum ($7) which is probably a 10 minute walk beyond the Russian Bishop House. The museum is very large with many historical artifacts. Also visited the St. Michael's Cathedral ($5) which is kind of run down and not that interesting. In Ketchican the weather was sunny and clear. Went directly to the Lumberjack Show ($37) and got seated for the first performance at 8:45AM. Interesting but Kids would enjoy it more than adults. Kind of silly! We then went to the Visitors Center which is run by the National Park Service...a beautiful building, exhibits and movie. $5 entry fee unless you are a National Park Pass holder. Walked Creek Street and did a bit of shopping. In Victoria, Canada, with a light rain, the ship was about 40 minutes late to the dock. We took a pier taxi for about $9 each way to and from the ship. There are many taxi's waiting at the pier and this was the quickest way to the city which is about a 20 minute walk from the pier. On return the taxi's are mostly located near the hotel by the visitor center. In general, the ship doesn't offer much in the way of entertainment. Two main shows, dueling piano's, BB King lounge for music and limited dancing, some cooking show, computer lab, etc. Rather older crowd with a lot of far Eastern passengers. The Seattle Port Authority offers "Port Valet" baggage service in conjunction with the cruise ships and most airlines. This is how it works: The ship will around wednesday send information to your cabin. Simply complete to forms authorize a charge to your onboard account for $25 (per bag) that you want routed directly to you airline and your bag(s) will be delivered to the baggage carousel when you arrive at your destination. The ship also checks you in for your flight and prints your boarding passes. Wow this is a wonderful service and was flawless for us. We walked off with two carry on bags. Disembarkation was a breeze. Walked off the ship at 7:30AM, went directly to the Taxi Cab line and were on our way to the airport. The cab fare is a fixed flat rate from the pier to the airport for $40. Our drivers Prius was hitting 90 mph most of the way. Arrived spooked but in one piece. Let me know if this write up was helpful to your planning and don't miss Alaska. Read Less
Sail Date: May 2018
This was a birthday celebration for my daughter. My second cruise to Alaska, first time on HAL; her first cruise experience ever. Embarkation was fast and efficient. Probably the quickest encountered. We arrived around 1pm, and was ... Read More
This was a birthday celebration for my daughter. My second cruise to Alaska, first time on HAL; her first cruise experience ever. Embarkation was fast and efficient. Probably the quickest encountered. We arrived around 1pm, and was surprised to be on board and have immediate access to stateroom in under an hour. (which was a bonus not having to lug the carry on around with you to lunch or explore the ship) Late May is early in the season and quite unpredictable weather wise. Our "at sea" days were rainy, cold and windy. As long as you plan ahead and pack clothing to layer as needed it is not a major issue. We were extremely fortunate, and the weather cooperated in all of our ports. Glacier Bay was magnificent and did not disappoint. We had a full hour at the famed Marjerie glacier. Juneau was the only port where it was drizzling on arrival, but let up to allow enjoyment of the sights and excursions. Since Alaska itineraries are more about the scenery and ports, we noticed that while there were activities on board, these are not to the same extent experienced on other itineraries. Did not experience much interaction with the cruise director at all. The ships main stage entertainment was not as good as we have seen on other lines, but the ship does offer a wide ranging assortment of venues ranging from classical, to Billboard hits and blues. In addition, the headline acts for the sailing, illusionist Joseph Réohm, and comedian David Crowe were exceptional. Dining: Very happy overall with dining options on board. One thing to note about this itinerary is due to late port cells in Juneau and Victoria, if going ashore you will have somewhat limited dinner options in these two ports. Not complaining, but something to be aware off. Lido Market: Very nicely arrange and good variety of options available. This is not self service for the most part, so in addition to finding tables during peak times, there are also significant lines at the more popular food stations. Table service in Lido could be better- do not rely on staff to bring drinks during peak hours... They are too busy clearing tables. We decided it was best to get our own drinks first, then our meal. Tamarind Restaurant: we took advantage of the embarkation day special! The discount price of $18 per person this night made it an amazing beginning. There are so many options, but would strongly recommend the Laksa soup and Baramundi! The tamarind chocolate and sorbet trio were outstanding ends to the meal. Chef's Table: part of Holland's Food & Beverage Aficionado series, we were fortunate to participate in the evening with Chef Ethan Stowell on our sailing. This five course dinner with wine pairing was one of the highlights of our cruise. This program is NOT available on every sailing and has limited capacity. We highly encourage those fortunate to be on one of these sailings... Do NOT hesitate! It is well worth the cost, and an amazing experience. Main Dining Room: No complaints with either the menu or service. The views looking aft from the dining room are exceptional. Disembarkation in Seattle also provided a new experience. The port in cooperation with SeaTac Airport have a program that allows for passengers flying later in the day to have their bags collected, taken to the airport, and checked in for the flight. This is an exceptional program and allowed us to avoid the hassles and lines both at the pier and the airport! All details are provided earlier in the cruise, and made for an enjoyable last day before an evening flight home. Everything went smoothly and our bags were right there when we landed back home. A fabulous cruise from beginning to end. Read Less
Sail Date: May 2018
Second Alaska cruise with friends who had never been before. Have sailed on the Eurodam five times in the last eight years and was excited to see that the common areas had been refreshed and repurposed to keep up with the times. Cabins ... Read More
Second Alaska cruise with friends who had never been before. Have sailed on the Eurodam five times in the last eight years and was excited to see that the common areas had been refreshed and repurposed to keep up with the times. Cabins have not been updated and furniture is showing a lot of wear and the "Mariner" bedding is old and uncomfortable. Embarkation and debarkation a breeze. Port to airport luggage program is wonderful! Service in the dining room is haphazard and since we had anytime dining, the caliber of service changed with each new table. The changes in the Crows Nest are beautiful, but I miss the happy hour in that venue during sailway with its 2 for one drinks and accompanying hot appetizers. Wifi and drink packages seem cumbersome and expensive. Last sailed with Celebrity which "bundles" drinks, wifi, gratuities and shipboard credit in a one package. Read Less
Sail Date: May 2018
Holland America is amazing. Ship was in great shape and spotless. All crew members were the most helpful, kind, and professional from the service desk to the cleaning crew. Explorations café staff knew my name after the second ... Read More
Holland America is amazing. Ship was in great shape and spotless. All crew members were the most helpful, kind, and professional from the service desk to the cleaning crew. Explorations café staff knew my name after the second day, and it only took my favorite bartender one day (thanks Angelo). Must do the bar crawl, loads of fun! My cabin staff (Anon & Sri) were the best. Never wanted for anything. Ate lunch at the Pinnacle (only $10 compared to $35 for dinner) it was excellent. Our favorite of all was the Tamirand. If sailing on Holland America you must try this place. Wonderful food and great staff. We enjoyed it so much we made a second reservation. Our three shore excursions through Holland America were fantastic! Must try the dog sledding. Norris Glacier (Juneau) was beautiful and staff was the best. My daughter talked me into zip lining in Ketchican and I had the best time ever! I am 64 years young. Overall we had a fantastic cruise! Read Less
7 Helpful Votes
Sail Date: May 2018
Our first cruise with HAL, although have previously cruised with others in Europe. The ship was first class, wonderful decor, good condition, fantastic crew. Stateroom was on deck 7 (Rotterdam) and our steward Nissan was brilliant. Room ... Read More
Our first cruise with HAL, although have previously cruised with others in Europe. The ship was first class, wonderful decor, good condition, fantastic crew. Stateroom was on deck 7 (Rotterdam) and our steward Nissan was brilliant. Room was everything you would expect. We dined across the ship in the MDR, which we thought was very good, Canalet which was excellent, Pinacle Grill was as expected fantastic, also The Lido which was equally as good. All staff were enthusiastic and welcoming. Entertainment was good, although I mus say the Billboard Onboard was very good, with an extremely talented pianist/vocalist in Paulina. The ship was full, but never crowded, both embarkation and disembarkation ran smoothly. We booked one on shore tour in Juneau, whale watching and the glacier quest. This was worth every penny with multiple whale sitings. On board announcements were informative but not over frequent. First cruise with HAL and will not be the last. Read Less
Sail Date: May 2018
Check in: My mom has special needs. She’s is loosing her sight for many eyears. They separated us on the check in (I felt as cattle). We lost the welcome picture. Also they denied to carrie my laundry clothes. After theree ... Read More
Check in: My mom has special needs. She’s is loosing her sight for many eyears. They separated us on the check in (I felt as cattle). We lost the welcome picture. Also they denied to carrie my laundry clothes. After theree long lines. They arrived all rugged on the ship. Cassino; Texas Holden; 15% of rate every hand; and the price isn’t the problem here; but it’s good have a sensation that you can win. I won the money from every person seated on the table. We did the math; I won 40% of the money of everyone’s buy in, the cassino took 60%. The time to cash out. My money wasn’t there. The celebration moment was gone. The cassino manager was tired, and said that I lost my money. No fun. First stop in Juneau Alaska. My mom, three of her friends and my self bought 5 tickets to see the whales and glaciers for 1:30pm. The ship arrived 1:00 pm at the port, but there was a huge line to leave the ship. HUGE. 15% of the people who pay $200 for the excursion lost it. I was one of them. The laid from the excursion said that she couldn’t know if my mom was with the excursion or not. But she was just lianing. She actually was with her ticket in her hands. I lost my mom again, and my mind. This time I was so frustrated. I love whales since I was very young. I was so excited about this experience. They ruined for me and 7 people of 50. I cursed them. I came back to the ship without showing my key. I left the ship without showing my key. They call the cops and put me out of the ship. This was a security problem to them, I couldn’t think about. I assume my responsibility here. It seems that I cannot lose my mom. The capitan did not take the time to listen my version. The officers, I cannot complain, they were gentlemen, and treat me with a lot of respect; a proud to apply to American citizenship those guys gave to me. I lost the rest of the trip like my mom did. I’m paying $700 to come back to Denver plus one night of hotel in Juneau. My mom just stay on the ship because would costed some thousand dollars to go to Seattle, and Brazil on rush, losing her already bought ticked. I cannot say that I will come back to any cruise again. Ler make justice with Diana from guest service, Deden my room service, and Gabriel who took care of our food, and dutch woman from the excursion, I forgot her name though. . And Ash, from Mumbai who cut my hair. Terrific people. Read Less
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