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5 Helpful Votes
Sail Date: December 2017
I was on the Christmas 2017 Allure of the Seas cruise. My wife and I had a balcony room. We have done about a dozen cruises, the last several on Royal Caribbean. As a matter of fact, this was our second time on Allure. There were a few ... Read More
I was on the Christmas 2017 Allure of the Seas cruise. My wife and I had a balcony room. We have done about a dozen cruises, the last several on Royal Caribbean. As a matter of fact, this was our second time on Allure. There were a few good things about the cruise. But, there were several things I really found disappointing. The Positive 1. The room was nice – it’s always nice to have, at least, a balcony. We stayed in 12250. 2. Southside, the group playing a lot in Dazzle, was fantastic. We danced to them almost every night. We used to teach ballroom dancing so a great dance band is a must. 3. Ate at two different specialty restaurants – Japanese and Mexican. Both were great. 4. The show at the Aqua Theater was awesome. The performance of Mama Mia was first class. The Monopoly ice show was pretty good – except for the obvious commercials for the different venues on the ship. The Negative 1. Excursions. We wanted a catamaran ride to a snorkeling spot on St Thomas. We went to the Excursions desk and told the guy there what we were looking for – a boat with netting we could lay on while sailing, only about a dozen or so people on the boat. We showed him the excursion we thought would fit. He upsold us to a more expensive one. He told us the “fastcat” was exactly what we wanted AND it included a stop at a private beach and lunch. NOT! The boat was more a cattle car than a catamaran. There must have been 100 people on the boat. We had to walk through over 4 ft deep water (over sharp rocks) to get to the private beach – several people fell in the water because the rocks were so sharp. And, no, we couldn’t swim to the beach – we were holding towels and such over our heads. Then, if we wanted lunch, we had to buy it! This was the worst excursion I have ever had. Avoid the “fastcat” excursion in St Thomas. 2. Tips. Paying tips up front with a pre-designated price is a TERRIBLE idea. It was obvious that no one on the ship was motivated to go the extra mile to try for a better tip at the end of the week. They really need to go back to the envelope system where you determine the tip at the end of the cruise. I saw lazy service in our room, in Silk (where we ate every night), at the clubs, and around the pools. 3. Soft Drink Package. I bought this on my last cruise and it went great. This time, not so much. Using the little sticker on your card to get a soft drink in the clubs or the shows marked you as a second-class citizen. Several people would order soft drinks around me. Everyone would get a can of soda with a glass of ice. I got some sort of nasty tasting fountain drink. The first night, in Boleros, my wife ordered a glass of water and I ordered a diet coke. The water was free UNTIL the waiter saw the sticker on my card for pre-paid soda. Then, he tried to charge my wife for her water. 4. Cleanliness. The boat looked like it was maintained by slobs. In the Windjammer, there were times that a table would stay dirty for 5 or 10 minutes before cleaned. The bathroom in our room constantly smelled like an old bathroom in a rundown gas station. 5. Dining. I am used to having things move along at dinner – you finish one course and the next is right there. We always do early seating. This cruise we were in Silk. At our table, the service was so slow, I felt like ordering out between courses. There were times our plates sat for over 10 minutes between courses. Half way through the week they gave us new wait staff. Not much better. 6. Room Service 1. When did they start charging for room service? It used to be free. But, all you could get for free now was the continental breakfast. Everything else costs almost $8.00. It is starting to feel like they are nickel and diming us. 7. Room Service 2. We had a door hanger to fill out for room service. After the third day, the floor supervisor came to see us to tell us we needed to use the TV order system instead of the paper they provided. He was rude and condescending. But, we tried the TV system and it was terrible. You could not specify the quantity of items you wanted and there were real long menus to go through to get to the items you wanted. We have become loyal to Royal Caribbean up to this cruise. Now, we are seriously thinking about a different line next time. Bottom line, I expect to be WOWed on a cruise. This time, it was just a yawn. Read Less
Sail Date: December 2017
We were looking for a Christmas vacation without any of us having to cook or plan events. This was definately the best family Christmas week for the 20 of us!! Our group ages ranged from 5-85 yrs old and every one of us had a fantastic ... Read More
We were looking for a Christmas vacation without any of us having to cook or plan events. This was definately the best family Christmas week for the 20 of us!! Our group ages ranged from 5-85 yrs old and every one of us had a fantastic time! Embarking was a breeze. We had checked in prior to boarding so the process was quite seamless. The ship itself is beautiful! We were just in awe of the size. Our 10 cabins were closely situated on the 7th level that was actually a very convenient location. We mostly walked to the different floors as it was great excercise and faster than the elevators. Impressed on how quiet the cabins were even though there would be alot going on in the main areas of the ship. Best way to communicate is with Post It notes. Just stick them to the doors to let your party know where you are or change of plans, etc. We brought walkie talkies but didn't end up using them as the channels would connect with strangers. The doors are metal so you may bring anything magnetic to decorate your door to make it more distinctive. Food was great with numerous choices...no complaints. With at least 7 teenagers in our group there was never a problem in this dept. We opted not to buy a drink plan. There was always plenty of water, lemonade and ice tea at all hours. Service was the best. The ship's staff are top notch. Waiters in the main dinning room were awesome for both our tables! They were very attentive and super friendly. The cabin cleaning staff always had a smile anytime of the day. Our cabins were always clean and we loved the evening turn down. Towels were replaced at least once per day. It seemed like we always had clean, dry towels. There is the option to buy bottles of wine that they will servce at dinner with the prices being quite reasonable. The liquor store on the boat is also very well priced. MaMaMia is definately a must see!!...they really put on a great show! It was so much fun to stand up and dance at the end of the show along with the actors up on stage. We used the fitness room nearly everyday. Quite busy in the mornings but a machine was always available. There was never a dull moment...always something to do regardless time of day. Memories from this trip will last a lifetime!! Read Less
6 Helpful Votes
Sail Date: December 2017
Chose this cruise based on where it sailed from, where it sailed to, how long the sailing was, and when it sailed. First time being away from home over the holiday. My family very much enjoyed this sailing. We had two ocean view cabins ... Read More
Chose this cruise based on where it sailed from, where it sailed to, how long the sailing was, and when it sailed. First time being away from home over the holiday. My family very much enjoyed this sailing. We had two ocean view cabins for 4 people with connecting rooms which worked very well. Cabin steward was very helpful! (Thank you Lloyd!). First day at sea was a little rough but I did not mind at all. I actually enjoy that once in a while. We had several specialty dining experiences and a couple normal dining room experiences. The best thing about the regular dining rooms was that you could order multiple items. We had no bad food in any restaurant as we pretty much already know what we do not like and did not order any of that. Tim Kaminski was the comedian on the cruise and was extremely nice. Very personable as well. He'd always take time to stop and say hi to people throughout the cruise. Excellent comedian and a great person as well! The only downside to the entertainment was that there were a couple shows we did not get to see because of timing with dinners and other shows. A little disappointing that we did not get to see the other Second City show. We were disappointed that we were not able to get one of the excursions we wanted but the excursion staff helped us find an alternate that was very good and as such never felt like we missed out on the other. The person we worked with was very helpful in explaining some of the ones we were interested in and explained the groups of people that each was targeted for. Some were actually targeted for kids under 10. Read Less
1 Helpful Vote
Sail Date: December 2017
This was our second Christmas cruise with RCCL with the first one being in 2015 on the Serenade of the Seas. This was just as good, if not better!! We were happy to see Christmas caroling and midnight mass being offered again as well. ... Read More
This was our second Christmas cruise with RCCL with the first one being in 2015 on the Serenade of the Seas. This was just as good, if not better!! We were happy to see Christmas caroling and midnight mass being offered again as well. What also pleasantly surprised us was the amount of people at midnight mass. The group that traveled was my family of 4 and my in laws. We had a total of three staterooms, two junior suites and one interior. Our cruise was the second after the big norovirus break out, and the staff was on top of making everything clean and safe for the passengers. However, you still had people not doing their part, "washy washy" and picking food up with their hands in the windjammer. Gross! We now have been on the Indy four times now, and we have LOVED every trip on her. Even though she will be going into dry dock in April for a major refurb, she is in excellent condition. RCCL really takes care of their ships and if more people would be aware of how poorly they treat public and stateroom areas you would never know she is 10 years old. People just don't care anymore. Ok, that's my only rant for this review. All of the staterooms in our group were pretty much Freedom class categories of Junior Suites and Interior. All of them had everything in working order, nothing had to be fixed or attended to during our voyage. We had two different stateroom attendants, one for the junior suites and one for the interior. THEY BOTH WERE AMAZING!!!! Not much more I can say about them. Ok, one more thing, Perfection For Dining, I truly am not going to sugarcoat anything in my reviews: MDR=Breakfast and Dinner, menu has had things we have not seen before, service was impeccable, food taste and temp was perfect. We only skipped dinner twice for the specialty restaurants. Chops= Our son was celebrating his 17th birthday on board, and he wanted to have a special dinner there. The experience was phenomenal from the start. We had an awesome waiter, who really made the occasion fun and special, and he covered the table with special decorations when we arrived. The Diamond Concierge even arranged for a special cake to be made for the occasion. And the food, as always, was amazing! This was our first time in Chops since the new menu was rolled out, and although some things were taken off (i.e. French onion soup, red velvet cake), there were some nice additions that changed the dining experience in a good way. Giovanni's= After ordering way to much food in times before, we finally did Giovanni's in way that allowed us to enjoy the whole experience. We focused on the apps and the pastas, and we didn't order a lot of them either. But what we did order was amazing, and the desserts did not disappoint either. The service was amazing, and were happy to see that Giovanni's will remain on the Indy post-refurb. Being a flow family, we gravitated towards the flowrider for most of the cruise. The sports staff made our time there enjoyable. It was our daughter's first cruise where she made the cut to do stand-up surfing, and the team was really helpful with her first few runs. Under their guidance, she was surfing like a pro by the end of the cruise. Ports= My only observation in regards to ports was St. Maarteen. As we were the second Royal Ship to return post hurricane season, the islanders were very happy to see us. I am glad we could bring back tourist dollars to one of the hardest hit ports. We traveled to Maho Beach and the devastation was seen everywhere. I only wish them the best as the recovery efforts will be a long journey. Summary=We enjoyed every bit of our cruise on the Indy, We can't wait to sail on her post refurb. Read Less
1 Helpful Vote
Sail Date: December 2017
We decided to do this as a Christmas cruise with my parents as well as to celebrate their anniversary and my mom's birthday. This was my 8th cruise with Carnival so I kind of know what to expect in terms of how things go. I was ... Read More
We decided to do this as a Christmas cruise with my parents as well as to celebrate their anniversary and my mom's birthday. This was my 8th cruise with Carnival so I kind of know what to expect in terms of how things go. I was pleasantly surprised by the embarkation process. They now put your room keys in your mailbox on the ship so there were no lines and simply needed to flash our boarding pass and Since this was a "Journeys" cruise, we were expecting more in terms of exposing us to the different foods and cultures of the islands/ports we would be visiting, as advertised. We sort of got that, but let me just say, the food in the dining room for dinner was horrid just about every night. The most exciting part of dinner..dessert was an even bigger disaster every night. If you saw the pie crust they used for their pie of the day every night, you would weep in sorrow. It was like the pie filling sandwiched between two pieces of cardboard. I kid you not. The cafeteria (lido deck) at lunch time would be your best bet for food and I would always enjoy their BBQ upstairs. Desserts in lido were also way better than in the dining room. Breakfast in the dining room was a plus actually. They offered things like avocado toast and broken egg sandwiches Seaday Brunch was not a highlight, however, as these items weren't on that menu and I'd usually go with the steak and eggs but they almost always overcooked my fried eggs! But I will note, I never starved on the ship or anything, but the food almost always left something to be desired, especially dinner in the dining room. I believe quality has diminished because I do not recall it being this lackluster in all of my other Carnival cruises. The worst part was the entertainment. I agree with another review here that said it reminded them of a high school production. I mean, the singing and dancing was very sub-par. I don't know what happened! There also was only one variety act in the entire cruise and my last cruise I went on in 2016, we only had to endure something like two of the Carnival dancers productions and the rest was variety acts like jugglers, magicians, etc. That was enjoyable! I went to one comedy show and he was okay. Overall, there was a serious decline in the quality of the entertainment overall was not good. We actually found ourselves heading back to our room and watching movies on TV after dinner most nights and on seadays..well, there wasn't much to do other than the Academy of Fun sessions. Not a lot going on that didn't require you to spend more money. Way too much BINGO lol Anyway, I have to say, after this cruise, we are thinking of trying a more "upscale" cruise line. I'm just disappointed that it seems quality has diminished from Carnival and it wasn't like we're talking the best of the best of cruise lines either. They didn't have too far to go to be at the bottom and well, now, they are getting closer to that. Read Less
1 Helpful Vote
Sail Date: December 2016
The ships seemed to be a little short handed in crew or very over booked. There was a lot of mess ups on the schedule of when things were going on. Like elegant night was a big mess up, I heard lots of compliants on it. The shows were ... Read More
The ships seemed to be a little short handed in crew or very over booked. There was a lot of mess ups on the schedule of when things were going on. Like elegant night was a big mess up, I heard lots of compliants on it. The shows were messed up on schedule. A lot of peoples clothes were wet. My husband spend 12 bucks to dry his laundry the first night. A lot of complaint people didn't get luggage till 9 that night. There was not as good chooses on the food menu as usual. One night of cheesecake and one night of cream boulea. Our room was hot all the time so not much sleep. Not a lot to do but shop and play bean bag toss and go to the spa events on ship days. The best part by far was the New Years Eve Party. It was great. Read Less
1 Helpful Vote
Sail Date: December 2016
First time we were away for Christmas and choose Celebrity because we love the line. Service was great as usual although there were a few hiccups in the MDR a few nights, but that is to be expected considering it was Christmas. The bar ... Read More
First time we were away for Christmas and choose Celebrity because we love the line. Service was great as usual although there were a few hiccups in the MDR a few nights, but that is to be expected considering it was Christmas. The bar service was terrific and the ship was clean the steward service was great. Pool stewards however need to enforce the rules, there were several loungers that had towels on them for practically the entire day with no one actually using them which was made worse on sea days. We didnt really go to any shows but form what we heard they were very good, the silent disco was a huge success and great fun. Embarkation was a breeze and the welcome on board was with a cheery smile and very friendly, the staff always said hello and were cheerful and welcoming, we never had a bad experience with any of them and nothing was too much trouble for them. The food was good as was the choice, however i would suggest that the try to offer a greater variety over the 7 days and not repeat meals over the week. The variety in the buffet was good and I for one am happy to see that the variety has been slightly reduced to stop waste. I would like to see more variety in the shops, as far as general merchandise is concerned. Read Less
1 Helpful Vote
Sail Date: December 2016
Ship tired rusty dirty carpets and old fashioned in the public areas. The cabins were clean comfy beds and clean linen and towels cabin staff excellent. Bar staff over worked tiered and stretched. Main Dinning room staff ... Read More
Ship tired rusty dirty carpets and old fashioned in the public areas. The cabins were clean comfy beds and clean linen and towels cabin staff excellent. Bar staff over worked tiered and stretched. Main Dinning room staff overworked hence sloppy our table of 8 never got our food together on any courses and 7/10 in was warm to cold! The food was very good when we got it hot we felt sorry for the chefs all there effort ruoined by waiters not getting the food out quick. Also the wine waiters were very slow in the main dinning room. Ship Didn't feel Christmassy only one xmas tree! More effort was made for new year but the music in the main centrum was disastrous slow and boring. Properly our fault for choosing a cruise in the school holidays but was very surprised to find so many un accompanied children approx 8 years upwards charging around playing in the lefts pushing past elderly people being very load and hogging the hot tubs! Cannot understand why the UNDER 18 curfew is 1am yes 1 am! Every day. And New Year's Eve 12 to 17 years olds till 2am! Hence there was sick in the corridors! Many we saw drinking alcohol from the free champagne on New Year's Eve. Lastly royal Caribbean managed to leave 4 of our party of 8 stranded at Miami airport after they cancelled our flights home! Still waiting for an explanation and apologee as there 4 reps in the airport were not willing to assist us - we had to sort out our own flights home and hopefully we can reclaim the fee £1500 per seat back! So cruisers beware. We will never use this company again. Read Less
6 Helpful Votes
Sail Date: December 2016
Not the Royal Expectation we expect for spending Christmas and New Year on board Anthem of the Seas. So much has been said about the ship itself. One would expect this particular cruise to be of some differences at least, because this is ... Read More
Not the Royal Expectation we expect for spending Christmas and New Year on board Anthem of the Seas. So much has been said about the ship itself. One would expect this particular cruise to be of some differences at least, because this is Christmas and New Year. We like the deco and design of the ship, very similar to some of the Princess Cruise ship that we have experienced before. The interior of the ship is very well decorated, cabin color is very warm, with lots of room for storage. Unlike Allure of the Seas, Oasis and Freedom of the Seas which have much larger Promenade Space. The common areas at times feel very congested. Breakfast at the Windjammer is usually crowded, choice of food bad, breakfast menu same every day, finding a place for two some time could be a challenge. Personally we like Two70 better, very quiet, limited choice but very healthy diet. We both are not a lunch person (no comments) Dinner at the Grande is one of the worst by far. Imagine having Fish&Chip in fast food restaurants. (fish over cook and dry)Garlic Shrimp Entrees for dinner is not any bigger than shrimp salad cocktail. Numerous starters and entrees having to repeat at least once. Royal Caribbean you are very lucky to have Anoop,Lujan and Maricris as your employees.(Table 313)They all defended the Company well, when we complain that the food was not so great. Trying to make up for the not so good dinner every day, we will serve complimentary cheese to go with our wine each evening (by your wait staff) Lucky draw at Regalia is very unprofessional, we were ask which is the Real Diamond from the three on display in the show case. The correct answer should be all three (not diamond #1, #2 or #3) Ballot with a partial correct answer should not be considered for the draw. This only justified the products you sell are genuine and not otherwise. Personally I have a mixed reaction if someone pick diamond #1.Then #2 and #3 must be fake. (Do RC sell fake diamonds?) The group of us confronted the Manager and his staff about how the draw was conducted and how the rest was unfairly treated with the 100% correct answer. Your Manager from Romania reply (I'm the boss I decide) what an attitude. I told him that we will post our review on line. His reply... RC don't really care. This one is for all of us, we all wanted great deals, fine food, excellent service, and everything that is available for holidays on board the ship. The amount of food that is left behind after we are done having breakfast, lunch or dinner is disgusting (are we really the waste society of the world?) Imagine having to pay for every meals on board..... I'm sure you are not the person you are going to be. Cruise fare could be a lot less if all of us make the first move not to waste on food, and teach our kids take only what he or she can consume. Last and not least The headliner, Spectra, We will rock you show and The Gifts, are not up to mine expectations. Read Less
1 Helpful Vote
Sail Date: December 2016
We chose to do this cruise as it encompassed both Christmas (which also happens to be my son's birthday) and New Year's Eve--many other cruise options offered just one or the other. For such a big ship, I was surprised to have ... Read More
We chose to do this cruise as it encompassed both Christmas (which also happens to be my son's birthday) and New Year's Eve--many other cruise options offered just one or the other. For such a big ship, I was surprised to have to go looking for food when I felt hungry. I am an experienced cruiser, and couldn't believe that buffets and snack-style restaurants had very short hours throughout the ship on a daily basis. That being said, we went through a few things that we'd never experienced on a cruise and couldn't believe they happened to us: 1) On my son's birthday, December 25th, we visited the Central Park 101 restaurant to celebrate. The staff assured me that the table would be decorated, etc. While we were seated promptly, none of the promises were fulfilled. No decorations, and very poor service--as a matter of fact we even had to ask multiple times for the bread. This was also the day after we went to the Chops restaurant which was amazing and had set the bar very high. Being that we had such a positive experience the day before in Chops which has the same price tag as Central Park 101, we complained about the subpar service and the forgotten decorations. The manager was extremely rude and told us that we should just go back to Chops if we liked it better there the night before. After hearing how rude he was being, my son who never complains at restaurants spoke up and let the manager know that this was no way to be treating customers, specially on a holiday like Christmas! 2) Upon re-embarking the ship at port on the following day, the card scanner started going crazy when my son handed the security guard his card with the screen reading "security alert". Security made a huge fuss out of this and said that my son had to go to emergency services immediately yet didn't want to tell us what the issue was. Being that my son had just turned 23 and that I paid for the cruise, I wanted to know what was going on, so I went to guest services with him. I was worried that he wasn't telling me something because I never had to deal with something like this. Long story short, after treating us like criminals and putting us into a room in which they alerted us that they would be recording us with both "audio and video" (!), it turned out that on the first night of the cruise, my son got flagged in the system for "providing alcohol to minors". He recalled the event, and it was the first night at the Sushi restaurant when he gave his younger (18) sister a sip of his drink so she could try it. Having done a Costa cruise in Europe prior to this one, he actually thought the drinking age was 18+, and when the hostess went up to him to alert him that it was actually 21+ on the ship, he apologized and never gave my daughter a sip again. Apparently the misunderstanding wasn't resolved because they put us through hell for something unbelievably innocent. In the end they realized how ridiculous it was and even sent us a bottle of champagne to our room for blowing the situation out of proportion. What a stressful situation for no reason at all... Ridiculous. 3) New Year's Eve... We have done New Year's Eve on other ships before and had an amazing time. Expected nothing less on such a beautiful ship as the Allure. First, our cabin steward threw away a shopping bag containing various New Years hats, masquerade masks, noise makers, etc. that had already made it through the first 8 nights of our cruise thinking that it was trash. I don't know how you can possibly think all of that is trash when it is quite obvious what it is for. Additionally, the celebration party was subpar. Balloons were dropped from the ceiling to little fanfare, and made for a truly lackluster experience. 4) We asked for breakfast room service 6 times, via hanging the request card on our door before the cut-off time. It was only delivered once. Unbelievable. 5) While there were a few nice employees on the ship, it's noteworthy to mention that many were noticeably in a bad mood, which is very atypical of ship crew that are normally very nice to guests. I don't know if this was the end of a lot of crew's contracts or if management was mistreating them but something was definitely off. The ports of call were great, and the ship itself was very nice. However, on our overall experience we were truly let down as experienced cruisers. Read Less

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