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Sail Date: December 2013
This was advertised as a Christmas and New Year Cruise aboard the Marco Polo. We booked this cruise on the basis of our first experience on this ship in September 2012 when we enjoyed the 'Round the Islands Cruise', we could not ... Read More
This was advertised as a Christmas and New Year Cruise aboard the Marco Polo. We booked this cruise on the basis of our first experience on this ship in September 2012 when we enjoyed the 'Round the Islands Cruise', we could not have wished for a more comfortable and enjoyable time with first class service and food. Unfortunately the same cannot be said of this one. Not an enjoyable cruise by any standards. This ship isn't furnished or fitted for very bad weather, furniture is not fixed and in very bad weather, as we experienced, and all furniture in the public areas was flying everywhere, and I do mean flying, and some passengers were seriously injured as well as many minor injuries. In the 'Gym' the majority of the equipment was out of order. Other activities, such as quizzes and other games and activities were good. The service was absolutely disgusting, On our first night, Sunday 22nd December I ordered soup which did not arrive even though I complained. Waiters dress appearance was poor with collars unbuttoned and ties pulled down. long wait to order wine (25 minutes on first night), better after complaining. All food, without exception was poorly presented and just warm with some main courses leaving much to be desired. (Spaghetti in Tomato Sauce was one of the main courses on three occasions, irrespective of what they called it) Service in the 'Captains Club, the main bar, was slow and the waiters appeared not to care less; some were downright rude. When I complained of the service and treatment I was told by one of the management team that 70 percent of the crew was new and had received 5 days training ashore before joining the Marco Polo for this cruise were mostly from Eastern Europe. This was marketed as a 'Christmas and New Year Cruise' No real Christmas celebrations were organised, no Christmas decorations, not even a Happy Christmas banner and virtually no decorations. Not even a decent Christmas dinner in the evening, our table had not been laid and we had to complain that we had not had our main course when they started serving tea and coffee Except for two occasions, the 'Cruise Director' was nowhere to be seen, and when he was seen he was scruffily dressed, not befitting that of a senior representative of Cruise and Maritime Voyages. Our cabin, a Junior Suite, was ok but the furnishings were poor and so was the plumbing. Our Cabin Steward was superb. Entertainment was excellent and very professional. Disembarkation was swift and one of the highlights of the voyage. So many passengers were dissatisfied that a large percentage, including my wife and I, had gratuities removed from our final statement. BAZZER   Read Less
Sail Date: December 2012
The ship was okay. Very clean and the staff helpful but I was left with a very poor image of the Company - Cruise and Maritime. Christmas was a big non event. The ship was barely decorated for Xmas. New Year was slightly better but not ... Read More
The ship was okay. Very clean and the staff helpful but I was left with a very poor image of the Company - Cruise and Maritime. Christmas was a big non event. The ship was barely decorated for Xmas. New Year was slightly better but not much. The ship advertises for the 60+ age group but realistically it is aimed at 80+ and all the events on board are aimed at this age group. To say we were disappointed is an understatement. I have not approached the company as I do not want recompense for my trip. I just want others to know what it is really like. The entertainment was average to poor. Imagine on New Year's Eve at 55 years to be given a song sheet from the first World War. A woman in our group nearly cried! I was not the only person feeling like this. I was told that 26 people had left the ship at various destinations on route. Some were ill but I was led to believe that most just could not stand it any longer. I met many people on the cruise and very few had a good word to say about it. Some may argue that I am moaning for the sake of it. No - I still work and work hard for my money and my time out, as does my partner. I have never been on a holiday before and not only wished the days to pass quicker, but did start to feel depressed and would have preferred being at work. If you are looking for a holiday with good food and entertainment, LOOK ELSEWHERE! Read Less
Sail Date: December 2011
We are a family of 4, 2 adults and 2 girls aged 16 & 12. Embarkation was good we were on board 20 minutes after handing over our luggage. We did speak to others on board who took longer due to several coaches turning up at once. ... Read More
We are a family of 4, 2 adults and 2 girls aged 16 & 12. Embarkation was good we were on board 20 minutes after handing over our luggage. We did speak to others on board who took longer due to several coaches turning up at once. Windjammer food was overall good but breakfast items like bacon, sausages etc were only ever warm and cold after 5/10 minutes on the plate. Several days I opted for a freshly cooked omelette which was always piping hot. Variety at other mealtimes was very good I found the chicken coconut curry especially nice. We used the main dining room most nights where the food was fine but lacked much variety perhaps we expected too much. The staff were nice, friendly great with the girls but not as professional as we had encountered on Adventure and Voyager. Cutlery for different courses had to be asked for a couple of times, we weren't always told what the recommended dishes were and they were unable to answer fairly basic questions about the ports despite being on board for a few months. They announced during the cruise that our dining room staff had won the best in company award for 2011 so we may have just been unlucky or spoiled previously. I opted for the basic beer package which included house wines for $39 per day, it also allows 20% discount on any other drinks purchased so I used it as a way to buy reduced priced drinks for my wife who was in our second cabin. No additional tip is added. Overall it was good value and I will use it again. Our children had soda fountain packages. Room stewards were very good and worked around our erratic timings. The mini bars were emptied on request and fresh ice was supplied every day. The entertainment was good not great apart from the ice show which was very good.We tried mystery theatre and that was good fun. New year Eve was very busy especially on the promenade but was no different from most town centres at this time of year. Countdown had everyone joining in, decked out in the hats, beads and rattles supplied by RCI. Our children loved the Living Room and made many new friends doing all the activities arranged by the staff. Living room staff do a difficult job dealing with teenagers remarkably well. We didn't pay much attention to the Lisbon or Vigo preferring to spend time off ship at the Canaries and Madeira. We did get off at La Curuna for a wonder round. Madeira was our favourite port probably due to tobogganing. The mix of passengers was overwhelmingly British with a sprinkling of American, European and few South Americans. Overall an enjoyable cruise were we met lots of friendly folk including a few from our home town! Read Less
Sail Date: December 2014
We were so disappointed in our cruise with Thomson at Christmas 2014 around the Canary Islands. We have cruised many times with Thomsons, last Christmas was great on the Celebration, but this year was a shambles. We were on the Majesty a ... Read More
We were so disappointed in our cruise with Thomson at Christmas 2014 around the Canary Islands. We have cruised many times with Thomsons, last Christmas was great on the Celebration, but this year was a shambles. We were on the Majesty a year last February when 5 crew members were killed, (so we know the ship) as you can imagine this was very upseting for us at the time. However I can only sing the praises of Thomson in dealing with us as passengers then. Our evacuation of the ship was done with military procedure, representatives from our home area were flown over to the ship to aid us to understand what was to happen. This was a very thoughtful endeavour to reassure the passengers. This is Thomsons at its best and the one we know and love. Unfortunately this year it felt as if someone had lifted the ship up, shook it, dropped it, and it all fell back wrong. There was so many things we were not happy with we do not know where to start. We will try to list what was not right about this cruise??? * our flight.. not that impressed with Thomson planes and the new way of having to print off our own boarding passes. This leads to having to pay for seat that suit us. * we landed in Gran Canaria at 5pm did not leave the airport until 7pm ( we had left home at 8am) when we got on board no one seemed to know where our 'boat drill' was to be held, we were sent every where only to be told not here. this was not good after a long delay at the airport of 2 hours waiting for our laggage to be recovered ( Thomson plane) * £15 per week for the safe, not good *then a bit of food on deck 10 not good, too tiered to complain. *the cabins were small and tired, the towels were old grey and threadbare * weather bad to start ( not Thomsons fault) got better latter in the week. * there were plenty of sunbeds available if you were prepared to help yourself and find a sunny spot on deck. usually the sunbeds are waiting for you but on the Majesty they are stacked high and not easy to get at, and we are 68 and 66 years old and arthritic. * there was no shuttle service available and for somewhere like Funchal its a long walk into the centre and we both suffer from arthritise. * because the facilitis are old, the cleanliness was hard to maintain There was a bout of Norovirus on board a lot went down with it. The public toilets were old with broken waste pipes. There was no sanitiser available either inside or outside the toilets different to other ships we have been on. * the food was poor not much choice and not hot, Christmas Gala Dinner was not much better did not feel special. *the cabins were small and tired. The towels were grey and grubby. and the room smelled odd. * the cruise was a total waste of money, and being Christmas it was not cheap. *the staff lacked interest, and on occasions, quite rude. We asked the head waiter, in one of the restraunts one night, if we could have a table for two, we thought he was quite rude telling us, why don't we sit with others and make friends. We have family and freinds a plenty at home, this particular night, we just wanted some peice and quiet with some quality time together. How dare he dictate to us what we should do and make us think we were being awkward. * there did not seem to be any organisation or management. One hand does not know what the other one is doing half the time. * we were in cabin 3045 and the cabin staff were very good concidering what they had to work with, our dog has better towels, but the staff kept changing them. * entertainment was average. However the MOULIN ROUGE was very good but the Beatles were terrible. The comedian was good but we are elderly not suitable for the younger passengers. * I could go on with this list, but the Majesty has had enough of my time. best thing to do with this ship is to scrap it. * we are suppose to go on a Thomson cruise again to the Caribbean in April 2015, and however we have only put a small deposit down so far, and before we part with more money, we require a satisfactory answer to this complaint. Yours Truly Mr & Mrs I Watkin   Read Less
1 Helpful Vote
Sail Date: December 2014
Having cruised with Thomson before on both Destiny and Celebration we were looking forward to a fantastic Christmas cruise on Thomson Majesty. This was the first time we had been away from home at Christmas and following our experience it ... Read More
Having cruised with Thomson before on both Destiny and Celebration we were looking forward to a fantastic Christmas cruise on Thomson Majesty. This was the first time we had been away from home at Christmas and following our experience it will also be the last. We logged our complaints prior to disembarking on 26th December 2014, and followed this up with an email on our return. I am so glad I did, because what we complained about is repeated in many reviews I have since read. In fact when I read the reviews and showed my Mother with whom I traveled, you would have thought my complaints had been taken from the reviews. Just to confirm our complaints in brief, ship very tired and not very clean. On arrival in our cabin there was a very strong smell of sewage/dirty drains throughout the cabin which we reported. Food choice was very poor, never had a meal that was hot always only luke warm [food hygiene/safety issue]. Remember this was a Christmas cruise and at afternoon tea they were serving peanut butter sandwiches! biscuits that all looked different but all tasted the same. Christmas dinner in the restaurant was also very poor again only luke warm, service was very slow and didn't get out until 2245 so missed the 1st 15 mins of show in the theatre. There was an outbreak of what they said was Norovirus, but wouldn't be surprised if it wasn't due to the food! This outbreak caused absolute chaos, staff didn't seem to have a clue what they were doing and caused long delays in the buffet areas. There were always shortages of milk and cups at meal times. With the exception of the Entertainment staff who all worked very hard to put on excellent shows, most other staff were quite rude. We forgot to mention in our complaints about the towels, but agree with others that they were mostly threadbare and grey not white [our dog has better towels]! Jacuzzi had dirty brown coloured water in them, when empty it looked like rust in the bottom. We were asked to provide an email address so that Thomson could contact us a few days after our return to get our feedback, we are still waiting. The places we visited and the weather was good. The ship was a big let down and would advise anyone thinking of going on Thomson Majesty to think again! I could go on and on but would just be repeating what most others have already written. Surely we cant all be wrong? Read Less
Sail Date: December 2013
This was our third cruise on the Celebration this year and since April we have seen a decline . We did voice our concerns in August but was informed by Thomson Customer Service that they were sorry they did not meet our expectations but ... Read More
This was our third cruise on the Celebration this year and since April we have seen a decline . We did voice our concerns in August but was informed by Thomson Customer Service that they were sorry they did not meet our expectations but had for the majority ! So we went for our first Christmas & New Year cruise with the hopes and expectations that all would be perfect, not so, how wrong were we. Drinks service on board is really poor a wait of at least 45 mins to get an order in and maybe an other 15 mins to get the drinks. Not by any means the staff's fault , they are just not enough. All our previous cruises with Thompson up to 2013, staff had sections, they had time to talk to you, your drinks were topped up , you didn't spend time you have to be relaxing looking for bar staff !! We bought the drinks package and we have lost out badly, we just could not get served even when going to bar yourself you had to wait ages. The drinks package just keeps adding concessions , and now you have the lovely new coffee shop which replaces Explorers and that is not included in the drinks package, although they did reduce hot drinks for you. This still makes Hemmingways crowded from those who may have sat in explorers now go in here , so there is lack of seats and of course bar service a major struggle as they look after the casino too. If it wasn't for the fantastic casino staff you would never get a drink while playing ! One of the biggest disappointments was we were expecting a WOW factor on arrival, big company , big brand , was expecting big decorations. So not the case, was truly lacking and Horrizons had none at all !No Christmas shows just repeats from what they have done throughout the year, same quizes, same jokes! same play. No build up to Christmas or New Year from Cruise Director Gavin, if a announcement was made by him it was geared around selling something! You were constantly hassled to buy wine packages, wine taster evening's , pictures (of which 1 night they had 5 areas on board they set up to grab you ), We sailed Christmas Eve but docked Christmas Day when all shops were closed ? No fireworks New Years Eve as we were sailing ! They even hassled you to buy champagne for New Year , no offense the price we paid I was expecting it to be free ! No little touches for Christmas, mince pies in cabins? mulled wine ? just a repeated CD playing same Christmas tunes. Even the Cruise News was the same , could it not have come with Christmas Colours ? They did do Santa for little ones. Food was cold, repeated and you could see the servings of certain foods in the Lido was reused on another seating. Food was the same as what was served in August, except Christmas and New Years Day.The Lido is now no longer 24hr dining and closes at 1am, which although I can see opening all the time is silly I do feel it should close when all the entertainment is closed. On New Year Eve it still closed at 1am although people were still on the Lido deck drinking and dancing! We had a feeling there was norovirus on board as they switched to serving us, drinks menu's were taken in. When I asked why drinks menu's were taken in I was informed it was due to passing on any germs, I sort of understood that , but the menu's for drinks and snacks you had to buy in full were still out ? If you got a large straw with a drink the tip of the paper cover was on but if you had a smaller straw it didn't ? This was to stop spread but did not make sense why one and not the other. Everything now on board seams geared around extracting as much money as possible from you. You no longer feel important to Thomson, we made a written complaint and left it with reception, we were not contacted by anyone to say they would look into it or that they had received it! Nothing from the cruise director!. Constant vibration throughout the ship even in dock! Basically we paid for a Christmas cruise and we actually got a very poor normal cruise. Certainly not standards you would expect from Thomson. Read Less
Sail Date: December 2013
We went on the Celebration for Christmas and the New Year and after a fantastic time on the Majesty last year we had high expectations for a great time this year. After promoting the ship as a 'Platinum' ship we were expecting ... Read More
We went on the Celebration for Christmas and the New Year and after a fantastic time on the Majesty last year we had high expectations for a great time this year. After promoting the ship as a 'Platinum' ship we were expecting the standards to be high but they were appauling. The food was cold and repetative and in most cased tasteless. We were constantly bombarded by photographers and there were 4 formal evenings instead of two but we were not informed before the cruise. Several people had not packed for the additional evenings. The set dining was a shambles. There was absolutely no reason for everyone to be at the dining room for 8.15pm on Christmas Day or New Year's Eve. Many people were still waiting for a table after 9.30pm. It also put pressure on the waiting and galley staff. What should have been a special New Year's Eve was a bit of a flop. The entertainment staff at the back of the ship with some poppers was not exactly high end entertainment for New Year's Eve. Many people could not understand why Madeira was not on the itinerary with it's world renown firework display. Probably more cut backs by Thomson. The staff tried their best but service was poor in some areas and on one occasion we walked out of the Horizon bar after waiting 30 minutes for a drink. The coffee shop has a charge even if you are on 'all inclusive' and there are cabins instead of the cinema which make the ship busier.There was a serious lack of space when everyone was on board. The food finished at 1pm although you could order room service at an additonal charge yet again. On the second week my husband contracted Noro Virus and we were confined to our cabin for 48 hours. Many passengers and staff contracted the infection causing more problems with staff shortages. Although staff were seen to be wiping tables and mopping floors we never saw them actually rinse the cloths in hot soapy water and the mops were filthy. The ladies' toilets outside the coffee shop and Horizons bar were a disgrace in the evening. When I reported this to the reception I was told house keeping had been informed but 3 hours later nothing had been done to clean them or unblock the toilets. The waitresses in Hemmingways did try their best and the standard of service delivered by Manny and Jasper in the Meridian restaurant saved out holiday. Apollo our cabin steward worked hard and kept our cabin spotless. We have always had fantastic holidays with Thomson Cruises but if this is the future of their 'Platinum' fleet we will not be chosing them in the future. Read Less
Sail Date: December 2010
We booked this cruise as we felt it would be a lovely way to celebrate Christmas. We travel with two severely disabled young adults who are our children and have cruised many times, albeit, not with P & O. I have to state at the ... Read More
We booked this cruise as we felt it would be a lovely way to celebrate Christmas. We travel with two severely disabled young adults who are our children and have cruised many times, albeit, not with P & O. I have to state at the beginning of this review, that it is without a doubt, the worse cruise our family has taken. Firstly, I will highlight the good points. The cabins were good and kept totally clean throughout the cruise by our steward, who spoke little English, but was good at his job. Some of the reception staff were helpful and friendly, but some were not. We were allocated a table in the Peninsular restaurant, and, although we would normally use alternative dining due to my sons dietary needs and disabilities, we had to use the Peninsular as food in the conservatory was so awful! During our cruise, there were a number of Norovirus cases, and apparently, due to this, precautions were obviously taken with regards to stopping self service in the conservatory and Alfresco's. We do feel that if the use of hand gel had been insisted upon earlier in the cruise, this may not have happened. It always amazes us that some people absolutely refuse to use the gel that is there to safeguard them! We feel that if there was one member of staff allocated to making sure this was used, it would save problems in the long run. The food in the conservatory was dire. The choice was extremely limited and the themed dinner buffets made it useless to us as all food in there was spicy. The themes were Indian, Thai, Mexican, Caribbean, Country and Western, with no alternatives. We have never been on a ship where the is so little choice. Also, portion control was practised, which again, we have never had on any ship we have been on. This is the first cruise where 3 of our party has not put on any weight at all. On one occasion, I asked for some Cheddar cheese to accompany crackers in the conservatory. I was given a piece of cheese which was approximately the size of half a cheese triangle. I asked if I could have more and was told that was a portion. We accept that the staff had to serve the food due to the virus on board, but many dozens of people felt that P & O saved an awful lot of money on food during the cruise. We also appreciate that some people are greedy and take food they do not eat. This was not the case, the portions were minute. Alfresco was where we ate our breakfast most days. The staff were good, but again, portion control was practised. My son eats only soft food and so a cheese omelette was the perfect choice. The omelettes were thinner than most crepes and although he has a small appetite, we needed to go back for another omelette for him each day. We were served to one piece of bacon and half a tomato. Scramble eggs were being served by the half spoonful. The Peninsular was good and they tried very hard to cater for my children. I cannot fault them at all. As this was a Christmas cruise, we expected the atmosphere to be festive and the entertainment to match the season. This was absolutely not the case! After the first 3 days, I found myself apologising to my family for taking them away from Christmas. Even the staff were unable to disagree that it seemed Christmas was cancelled. On Christmas Eve, it seemed we may have Christmas after all. Santa arrived on deck accompanied by Christmas music. The choir sang and were really good. Later, the crew sang Carols, and the show, 'Jingle all the way' was very festive. Apart from church services, that's where it ended! Christmas day was a huge anti-climax with very little to do. The only difference to the normal days entertainment was that words were added, ie frosty shuffleboard, Rudolph carpet bowls etc. It was pathetic! Christmas dinner in the Peninsular was good and quite festive. I can truthfully say that I have never heard so many people saying that they couldn't wait to get back to Southampton. I am not just talking about the usual moaners that all ships have, but families and people who had travelled with P & O many times. We spoke to many, many people who felt this way and the staff were apologising for the lack of Christmas. I had people who were horrible to my children, which has never happened on any other cruise. I have never been so glad to leave a ship and return home and will never travel with P & O again. I will also not recommend them to family or friends. We feel we lost our Christmas Read Less
Sail Date: December 2014
In Summary - Overall not good value for money. Not the Festive Cruise we had expected. New year's day fireworks in harbour at Tenerife out of sight from our berth. Details Embarkation - Reasonable with wheel chair assistance. Heard ... Read More
In Summary - Overall not good value for money. Not the Festive Cruise we had expected. New year's day fireworks in harbour at Tenerife out of sight from our berth. Details Embarkation - Reasonable with wheel chair assistance. Heard of long delays for passengers arriving earlier also requiring assistance. First impressions - As expected but little extra effort put into festive decorations. Dining - First sitting in Brittania Restaurant. Fixed dining on table for six. My wife and I like to mix with other people so chose a six table. This has its downside as we discovered. For three of the first five nights our companion diners did not appear so we were lone diners on a table set for six. It seems our companion diners preferred later dining and obviously have no responsibility to us. On the sixth night we did move to another six table nearby who had suffered the same fate and were also joined by another couple who moved from the later sitting. I cannot blame Cunard for the whims of fellow diners but the system is flawed. On Princess and Celebrity you are allocated early or late dining and then led to a table size of your choice on entering the restaurant. The waiters ensure minimum delay by filling tables efficiently. Fortunately our dining companions for the rest of the voyage were great. The food was at best acceptable for most nights and mainly consisted of basic fodder dressed up with fancy wording on the menu. On several nights there were 3 Vegetarian meals out of the six on offer. There were some good offerings such as Lobster, scallops and a Chateau Briande but seen together on one night only never to appear again. Is this penny pinching or what? Entertainment - Very Poor. This is our opinion but seemed to be the concensus of most passengers we spoke with. The comedian (one night only) was declared as very good by most. Other one night acts such as a female singer, a male singer, pianist, flautist and the acrobats(Power of Two) met with mixed reviews but none would be considered as a top line act. As for ship's company entertainment this was exceptionally poor. Three of their four singers were really poor and the dancers mediocre at best. The entertainment around the ship was just as poor with three piano players(come singers) offering some noise. The harpist and violin quartet provide acceptable background music. However it was the theatre entertainment that was the most dissapointing. Activities - barely passable but we did not partake in all of them. Table Tennis much the same as other cruises with minimal crew involvement. Knitting circle had no dedicated facilitator. The Bridge tuition and organised "Duplicate Bridge" sessions were exceptionally well run and much enjoyed by all participants. Quiz sessions mainly held in the Golden Lion were OK and well attended. The Golden Lion pub had a good ambiance but the beer(Bitter) served on tap was much too cold. At least one bitter should have been served on tap at cellar temperature. I drank bottled London Pride which had been left out of the fridge as a best alternative. In Summary - Overall not good value for money. Not the Festive Cruise we had expected. New year's day fireworks in harbour at Tenerife out of sight from our berth. Read Less
1 Helpful Vote
Sail Date: December 2013
Embarkation in Barcelona was swift and smooth, and to avoid crowds we went straight to the windows restaurant for lunch. Food was fine, then to cabin where cases had arrived and then to explore the ship. NCL have a big problem here and ... Read More
Embarkation in Barcelona was swift and smooth, and to avoid crowds we went straight to the windows restaurant for lunch. Food was fine, then to cabin where cases had arrived and then to explore the ship. NCL have a big problem here and that is the temperature of the food ..although it is ok, in the Garden restaurant and the Windows restaurant, it always arrives nearly cold, and every mealtime we had to ask for the food to be re-heated. This is a big problem and really needs to be sorted out. The best food is in the Raffles buffet ,beautiful joints of beef there etc and piping hot.and what is offered in the buffet at lunch time is the same as the menu in the restaurants for the nighttime...so you can see what will be offered and plan your evening meal. After one lukewarm breakfast in Windows we only breakfasted afterwards in the buffet, which was good, hot and a wide choice to suit all tastes. Our highlight of the day was the jam ,fresh cream and scones served in the buffet from about 3 til 4.30...which we never missed.For some reason i really look forward to afternoon teas on board and it would have been nice to have a separate venue for this making it an event, serving light sandwiches and cakes etc. The Blue lagoon is a concept that really works well. ..offering food, tea and coffee 24/7. there is a nice chatty atmosphere here, and although a limited menu, the food here is always nice and hot. Drinks are terrible over-priced on this ship ..we paid over 100 dollars for four bottles of cheap wine, which would cost 12 pounds for the four in any supermarket. I don`t really understand this pricing, and an inclusive drinks package will cost each cabin about 100 dollars per day. halving the price of this package would make sense and make for happier cruisers i think. On the 9 day cruise we had only 1 happy hour offered which is just meanness. ..otherwise tip-top prices plus 15% tax. A happy hour should be available every day in my opinion. A free liquor sampling was offered on deck 5 offering thimble sized tests of drinks. I went up 3 times to get samples for myself and my elderly parents, who had managed to get a seat in the nearby coffee bar.and on the 3rd time was told very rudely by the Romanian server I could not take samples for other people. i explained that my parents were elderly, and did not want to queue up, but was refused service. This was unacceptable, and to be honest I was furious. We had paid over 3,500 pounds for this cruise, and i am sure to expect a few thimbles full of liquor without any extra charge or hassle was not asking for too much. The shows in the theatre really were very very amateurish, the exception being the acrobats who were excellent. Upstairs in the galaxy the band of Philippinos were also very good, and the trio also fine ..but the `cover stories duo` often in the `champagne bar ` were very poor. this girl cannot sing!!! The ports of call were also fine, the highlights being Madeira and Malaga, though i think on a 9 day cruise at least another port could have been added. Our cabin was fine , and our steward excellent. The general atmosphere on the ship was nice with a lot of friendly well -traveled people, but complaints were many and all the same. ..the cold food ..the weak shows .the price of the drinks , and the high price they had paid for the experience. Would i go on this ship again? yes I would but only if I found a very good offer. Would i do another cruise with NCL again?...ii think first, i would look at other cruise-lines for a similar itinerary.   Read Less

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