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3 Canary Islands Holiday Cruise Reviews

In Summary - Overall not good value for money. Not the Festive Cruise we had expected. New year's day fireworks in harbour at Tenerife out of sight from our berth. Details Embarkation - Reasonable with wheel chair assistance. Heard ... Read More
In Summary - Overall not good value for money. Not the Festive Cruise we had expected. New year's day fireworks in harbour at Tenerife out of sight from our berth. Details Embarkation - Reasonable with wheel chair assistance. Heard of long delays for passengers arriving earlier also requiring assistance. First impressions - As expected but little extra effort put into festive decorations. Dining - First sitting in Brittania Restaurant. Fixed dining on table for six. My wife and I like to mix with other people so chose a six table. This has its downside as we discovered. For three of the first five nights our companion diners did not appear so we were lone diners on a table set for six. It seems our companion diners preferred later dining and obviously have no responsibility to us. On the sixth night we did move to another six table nearby who had suffered the same fate and were also joined by another couple who moved from the later sitting. I cannot blame Cunard for the whims of fellow diners but the system is flawed. On Princess and Celebrity you are allocated early or late dining and then led to a table size of your choice on entering the restaurant. The waiters ensure minimum delay by filling tables efficiently. Fortunately our dining companions for the rest of the voyage were great. The food was at best acceptable for most nights and mainly consisted of basic fodder dressed up with fancy wording on the menu. On several nights there were 3 Vegetarian meals out of the six on offer. There were some good offerings such as Lobster, scallops and a Chateau Briande but seen together on one night only never to appear again. Is this penny pinching or what? Entertainment - Very Poor. This is our opinion but seemed to be the concensus of most passengers we spoke with. The comedian (one night only) was declared as very good by most. Other one night acts such as a female singer, a male singer, pianist, flautist and the acrobats(Power of Two) met with mixed reviews but none would be considered as a top line act. As for ship's company entertainment this was exceptionally poor. Three of their four singers were really poor and the dancers mediocre at best. The entertainment around the ship was just as poor with three piano players(come singers) offering some noise. The harpist and violin quartet provide acceptable background music. However it was the theatre entertainment that was the most dissapointing. Activities - barely passable but we did not partake in all of them. Table Tennis much the same as other cruises with minimal crew involvement. Knitting circle had no dedicated facilitator. The Bridge tuition and organised "Duplicate Bridge" sessions were exceptionally well run and much enjoyed by all participants. Quiz sessions mainly held in the Golden Lion were OK and well attended. The Golden Lion pub had a good ambiance but the beer(Bitter) served on tap was much too cold. At least one bitter should have been served on tap at cellar temperature. I drank bottled London Pride which had been left out of the fridge as a best alternative. In Summary - Overall not good value for money. Not the Festive Cruise we had expected. New year's day fireworks in harbour at Tenerife out of sight from our berth. Read Less
Sail Date December 2014
Embarkation in Barcelona was swift and smooth, and to avoid crowds we went straight to the windows restaurant for lunch. Food was fine, then to cabin where cases had arrived and then to explore the ship. NCL have a big problem here and ... Read More
Embarkation in Barcelona was swift and smooth, and to avoid crowds we went straight to the windows restaurant for lunch. Food was fine, then to cabin where cases had arrived and then to explore the ship. NCL have a big problem here and that is the temperature of the food ..although it is ok, in the Garden restaurant and the Windows restaurant, it always arrives nearly cold, and every mealtime we had to ask for the food to be re-heated. This is a big problem and really needs to be sorted out. The best food is in the Raffles buffet ,beautiful joints of beef there etc and piping hot.and what is offered in the buffet at lunch time is the same as the menu in the restaurants for the nighttime...so you can see what will be offered and plan your evening meal. After one lukewarm breakfast in Windows we only breakfasted afterwards in the buffet, which was good, hot and a wide choice to suit all tastes. Our highlight of the day was the jam ,fresh cream and scones served in the buffet from about 3 til 4.30...which we never missed.For some reason i really look forward to afternoon teas on board and it would have been nice to have a separate venue for this making it an event, serving light sandwiches and cakes etc. The Blue lagoon is a concept that really works well. ..offering food, tea and coffee 24/7. there is a nice chatty atmosphere here, and although a limited menu, the food here is always nice and hot. Drinks are terrible over-priced on this ship ..we paid over 100 dollars for four bottles of cheap wine, which would cost 12 pounds for the four in any supermarket. I don`t really understand this pricing, and an inclusive drinks package will cost each cabin about 100 dollars per day. halving the price of this package would make sense and make for happier cruisers i think. On the 9 day cruise we had only 1 happy hour offered which is just meanness. ..otherwise tip-top prices plus 15% tax. A happy hour should be available every day in my opinion. A free liquor sampling was offered on deck 5 offering thimble sized tests of drinks. I went up 3 times to get samples for myself and my elderly parents, who had managed to get a seat in the nearby coffee bar.and on the 3rd time was told very rudely by the Romanian server I could not take samples for other people. i explained that my parents were elderly, and did not want to queue up, but was refused service. This was unacceptable, and to be honest I was furious. We had paid over 3,500 pounds for this cruise, and i am sure to expect a few thimbles full of liquor without any extra charge or hassle was not asking for too much. The shows in the theatre really were very very amateurish, the exception being the acrobats who were excellent. Upstairs in the galaxy the band of Philippinos were also very good, and the trio also fine ..but the `cover stories duo` often in the `champagne bar ` were very poor. this girl cannot sing!!! The ports of call were also fine, the highlights being Madeira and Malaga, though i think on a 9 day cruise at least another port could have been added. Our cabin was fine , and our steward excellent. The general atmosphere on the ship was nice with a lot of friendly well -traveled people, but complaints were many and all the same. ..the cold food ..the weak shows .the price of the drinks , and the high price they had paid for the experience. Would i go on this ship again? yes I would but only if I found a very good offer. Would i do another cruise with NCL again?...ii think first, i would look at other cruise-lines for a similar itinerary.   Read Less
Sail Date December 2013
I have come to the conclusion that RCI are the most inward looking company I have ever dealt wit, their quest for profit comes above all else. Let me explain: Things went wrong before we even got to the cruise. They more or less insist ... Read More
I have come to the conclusion that RCI are the most inward looking company I have ever dealt wit, their quest for profit comes above all else. Let me explain: Things went wrong before we even got to the cruise. They more or less insist that you log in on line and print off your cruise booklet and order baggage tags. To do this you need a special log in that RCI are supposed to send you 14 days before the cruise. We had to call our travel agent to get the log in as none had come via email, as had been promised. We ordered baggage tags but none came. I phoned a week before the cruise but was told it was too late to reorder. No baggage tags then. We flew to Malaga from Gatwick, upon arrival we went to the coach, which was waiting for us. The RCI rep took our cruise brochure from us, tore out a page and handed the remains back to us. We got on the coach and were swiftly taken to the docks to embark. The queue was huge but there were lots of agents so we got to one pretty quickly. We gave her our cruise booklet but she said she could not check us in because the page torn out by her colleague was missing. When I tried to explain what had happened she was quite rude and abrupt and thrust a form at me to fill in. It had all the information that I had spent some time filling in on line. She then needed my credit card, even though I had already registered that on line. It was now about 13:30, we had been traveling since 3 am, we were hungry and tired, I was not impressed!!! We headed straight for the Windjammer where we had a pretty decent lunch and then made our way to our cabin. The cabin was well laid out with lots of storage but boy was it looking tired. The ship is 10 years old and it really looks it in places. Things like a well rusted waste bin and a filthy toilet seat spoiled the overall effect. Right from the word go everything seemed to be about extracting the maximum amount of money from their guests. We had paid gratuities up front but soon discovered that 15 % got added to everything anyway. Everything on board was at sky high prices, the cost of drinks seemed to put most people off drinking altogether. It really was a rip of culture - 2 examples: Price of massage advertised at from $139 - 2 people went as a couple and ended up with a $510 bill plus a $5 gratuity!!! On the day we went to Lanzarote they were selling 500ml bottles of water for $4.95 then telling people that on land they would be over$6. Utter rubbish - any supermarket will sell you one for under a euro. It's one thing to rip people off but quite another when you start lying to them as well. One thing that really got to me is on the last evening we tried to find somewhere for a reasonably quite drink, all the public areas were full to bursting. We went to the sports bar and asked for a Bacardi and diet Coke only to be told they had no Bacardi. OK says I, just a diet Coke then. They didn't have any of that either. Unbelievable, they go to all that effort to empty your wallet then run out of the basics. Be wary if they offer you freshly squeezed orange juice at breakfast, they will charge you for it, same as they will charge for a "speciality coffee" after dinner. Look, RCI if you are going to charge me - tell me up front, otherwise I will feel like I have been conned. Be very careful of what they sell in the shops too. If you go for a quite drink you will have the peace shattered by somebody shouting sales messages over a pa system, it's like being in a market. They were trying to sell cheap Chinese watch sets at 20 bucks, the same stuff our local market sells at a quarter of that. The other thing you need to be aware of that RCI have not cottoned on to yet is that when you fly these days any toiletries of over 100ml will be confiscated at the airport if they are in you hand baggage. Given that many people may want to freshen up as soon as they are on board I am guessing that many people may carry some bits and pieces on with them. RCI do not put any toiletries in the cabins except for a small bar of soap. I find this astonishing. I have travelled all over the world and stayed in the best and the worst of hotels, B&B's guest houses and cruise ships and this is the first time I have ever gone to my room to find no toiletries. To make matters worse not one shop had any shampoo for sale, we had to buy some in Tenerife. Come on RCI, at least stock the essentials or give "pamper packs" like all the other cruise lines do. The ship has some great areas, the food was pretty good although teh steak on the first nigh was inedible, the mash was always so salty that most people left it and in general it was nowhere near the standards we are used to on P&O or Cunard. We won't be going RCI again, we will be going back to P&O where we will get much better value for money and be with a company that cares as much about teh customer experience as they care about profit. Read Less
Sail Date November 2011

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